2011 Toyota Highlander window and wiper problems

VISIBILITY

The contact owns a 2011 Toyota Highlander. The contact stated that the intermediate steering shaft was making an abnormal knocking noise while turning to the left or the right. Additionally, the driver’s side window failed to roll up or down because it was off track. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 80,000.

NHTSA complaint #11442274 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

DRIVER SIDE SUN VISOR STUCK IN DOWN POSITION, AND WILL NOT MOVE UPWARD OUT OF THE WAY, OBSTRUCTING DRIVER'S VIEW. IT CAN BE MOVED TO THE SIDE WINDOW, BUT THEN THE SIDE VIEW IS OBSTRUCTED. I HESITATE TO TRY AND FORCE IT UP, BECAUSE IT FEELS LIKE IT WOULD BREAK AND JUST FLOP AROUND. RESEARCHING THE PROBLEM, I HAVE LEARNED OF MANY OTHER OWNERS OF SIMILAR-VINTAGE TOYOTA HIGHLANDERS WHO HAVE EXPERIENCED THE SAME PROBLEM. THE TOYOTA DEALER QUOTED OVER $300 TO REPLACE WITH A NEW PART. THIS IS SAFETY ISSUE THAT SHOULD BE RECALLED BY THE MANUFACTURER.

NHTSA complaint #11190287 — an unverified report by a vehicle owner.

VISIBILITY

THERE IS A KNOWN DEFECT IN TOYOTA HIGHLANDERS (2010 - 2013) SUN VISORS. THE VISOR NO LONGER STAYS IN EITHER THE UPRIGHT OR DOWNWARD POSITION. IT IS EITHER AT A 45 DEGREE ANGLE WHEN PLACED IN THE "UP" POSITION OR IS IN A POSITION TO SLIGHTLY OBSCURE VISIBILITY IN THE "DOWN" POSITION. TOYOTA OFFERED A WARRANTY ENHANCEMENT (LETTER ZF1) HOWEVER I AM NOW PAST THE EXTENDED WARRANTY PERIOD. THIS IS A HAZARD IN DRIVING AND WOULD BE HAZARDOUS TO THE DRIVER SHOULD THERE BE AN ACCIDENT - THE VISOR WOULD HIT THE DRIVER IN THE FOREHEAD OR FACE SHOULD THERE BE AN IMPACT.

NHTSA complaint #11183508 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

DRIVER SIDE SUN VISOR NO LONGER STAYS UP AND BLOCKS THE DRIVERS VISION WHILE DRIVING. THIS SEEMS TO BE A ON GOING PROBLEM WITH TOYOTA SUN VISORS.

NHTSA complaint #11090434 — an unverified report by a vehicle owner.

VISIBILITY

MY DRIVER SIDE VISOR LOST ALL TENSION. I HAD TO EITHER HOLD IT UP OR TIE IT OUT OF THE WAY. I HAD IT REPLACED AT LOWE TOYOTA IN WARNER ROBINS, GA FOR $199.87. I WOULD NOT EXPECT A VISOR TO TEAR UP EVEN FOR A 2011 MODEL. IT WAS A SAFETY ISSUE THAT NEEDED TO BE FIXED. I THINK THERE SHOULD BE A RECALL ON THESE VISORS AND REIMBURSEMENT FOR REPLACING THEM. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #10925378 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THE DRIVER SIDE WINDOW IS OFF THE TRACK AND UNABLE TO ROLL UP. PRIOR TO THE WINDOW FALLING OFF THE TRACK, THE DRIVER SIDE WINDOW WOULD MAKE A POPPING NOISE AND WOULD RATTLE WHEN GOING UP OR DOWN. THE ISSUE IS EXACTLY LIKE THE 2010 NHTSA REFERENCE #10037962 AND TSB REFERENCE #T-SB-0010-11.

NHTSA complaint #10852757 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

DRIVER'S SIDE VISOR IS BROKEN AND STUCK AT A 45 DEGREE ANGLE, AND WILL NOT STAY IN THE UPRIGHT POSITION, OBSTRUCTING VISIBILITY WHEN DRIVING. THIS APPEARS TO BE A DESIGN ISSUE OF THIS PARTICULAR MODEL, AS THERE ARE MANY SIMILAR COMPLAINTS ONCE DOING A SIMPLE INTERNET SEARCH.

NHTSA complaint #10761805 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

DRIVER'S SIDE VISOR WON'T STAY CLOSE TO THE CEILING .

NHTSA complaint #10743427 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

AS I ATTEMPTED TO LOWER THE VISOR ON THE DRIVERS SIDE, THE MECHANISM BROKE AND IT WOULD NEITHER STAY OR OR DOWN - BLOCKING VISIBILITY. I KNOW A COUPLE OF MY FRIENDS WHO OWN HIGHLANDERS HAVE HAD THE SAME PROBLEM AND THE DEALERSHIP I WENT TO SAID THAT TOYOTA WAS GOING TO DO SOME TYPE OF "EXTENDED WARRANTY" TO COVER THE COST. HOW DO I APPLY FOR THAT?

NHTSA complaint #10733100 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THE DRIVER'S SIDE VISOR IS STUCK IN THE DOWN POSITION. THIS IS CREATING DIFFICULTY SEEING AND I HAVE HIT MY HEAD ON THE VISOR A FEW TIMES. I TOOK THE VEHICLE TO TOYOTA EXPECTING IT TO BE COVERED UNDER MY EXTENDED WARRANTY ONLY TO BE TOLD THAT THE COST WAS ROUGHLY $230 FOR THE PART AND AN ADDITIONAL $30 TO INSTALL. CLEARLY WITH THIS CREATING A VISIBILITY HAZARD AND THE SHEER NUMBER OF COMPLAINTS THIS SHOULD BE A FACTORY RECALL. ...UPDATED08/20/15 *BF UPDATED 11/27/15

NHTSA complaint #10725477 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THE SUN VISOR ON THE DRIVER SIDE FAILED AND FLIPPED DOWN, IT HAS SINCE REMAINED IN THE DOWN POSITION AND NO LONGER LOCKS IN PLACE. I AM TALLER THAN MY WIFE SO IT IS A PROBLEM FOR ME WHEN I DRIVE HER CAR. I JUST CHECKED THE FORUMS AND THIS IS SUCH A COMMON PROBLEM THAT YOU CAN'T EVEN ORDER REPLACEMENT SUN VISORS SINCE THEY SELLOUT VERY QUICKLY.

NHTSA complaint #10713589 — an unverified report by a vehicle owner.

VISIBILITY

FOR NO REASON AT ALL MY SUNVISOR ON THE DRIVER'S SIDE WILL NOT STAY UP. IT IS VERY DISTRACTING TRYING TO DRIVE WITH IT HALF WAY DOWN AND OBSTRUCTS MY VISION. I HAVE NOT YET PUT IT IN THE SHOP YET SO DON'T KNOW HOW MUCH IT WILL COST TO FIX IT, BUT IT HAS TO BE FIXED. IT IS DRIVING ME CRAZY!

NHTSA complaint #10691756 — an unverified report by a vehicle owner.

VISIBILITY

I HAVE A 2011 TOYOTA HIGHLANDER. THE DRIVERS SIDE SUN VISOR HAS BROKEN FROM ITS INTERNAL GUIDE ON THE VISOR, MAKING IT UNSAFELY AND UNCONTROLLABLY FLIP & FLOP AROUND. I HAVE BEEN TRYING TO GET A REPLACEMENT, BUT THE DEALER TOLD ME THERE ARE MORE THAN 200 ON BACKORDER, AND IT COULD TAKE ONE OR MORE MONTHS TO GET A REPLACEMENT. FURTHER RESEARCH SHOWS PREVIOUS RECALLS ON TOYOTA SUN VISORS. SO, WITH MORE THAN 200 ALREADY NEEDING REPLACEMENTS ON WHAT SHOULD BE A STRONG PART, IT SUGGESTS A LARGER PROBLEM WORTHY OF YOUR ATTENTION AND A POSSIBLE RECALL. THANKS.

NHTSA complaint #10677145 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THE SUN VISOR POPPED WHEN I WAS PULLING IT DOWN TO SHEILD MY EYES AND NOW IT WILL NOT RETURN TO ORIGINAL POSITION. CONCERN AS IT GETS IN MY WAY WHEN DRIVING. THIS IS THE DRIVERS SIDE VISOR WHICH I TEND TO HIT MY HEAD ON AND HAVE TO MOVE MY SEAT LOWER IN ORDER TO SEE PROPERLY. I TOOK IT TO MY DEALERSHIP AND THEY TOLD ME IT WOULD BE $300 TO FIX. THAT IS RIDICULOUS AS I FEEL THIS IS A FAULTY PART THAT COULD BE A HAZARDOUS SITUATION IF NOT TAKEN CARE OF. RECAL MAY BE IN ORDER TO CORRECT THIS ISSUE.

NHTSA complaint #10672554 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THE DRIVER SIDE SUN VISOR SPRING BROKE PREVENTING THE VISOR FROM EITHER FOLDING BACK UP OR COMING DOWN COMPLETELY, CAUSING A VISIBILITY PROBLEM AND A SAFETY HAZARD.

NHTSA complaint #10667014 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THE DRIVER SIDE SUN VISOR SPRING IS BROKE SO THAT VISOR BLOCKS DRIVER'S VISION CAUSING POTENTIAL SAFETY ISSUE. STAYS IN PARTIALLY DOWN POSITION. CONTACTED DEALER AND TOYOTA CUSTOMER CARE. THERE WERE OVER 300 SUN VISORS ON BACK ORDER WITH NO DELIVERY PROMISE DATE AS PRODUCTION OF VISOR HAS BEEN HALTED. THERE ARE NO REPAIRS. INTERESTING TO NOTE THAT 17 OF THE 66 COMPLAINTS IN DATA BASE FOR HIGHLANDER ARE SUN VISOR ISSUES. TOYOTA CUSTOMER CARE SAYS NO RECALLS, SERVICE BULLETINS. DEALER WANTS OVER $300 TO REPAIR, IF HE COULD GET A VISOR. THIS CLEARLY A GENERIC ISSUE WITH SAFETY IMPLICATIONS!

NHTSA complaint #10661202 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

DRIVER-SIDE SUN VISOR BROKE AND FAILED TO STAY IN UP POSITION, BLOCKING DRIVER'S VIEW OF ROAD AND CREATING A DISTRACTION. CAR WAS BROUGHT INTO DEALERSHIP FOR REPAIRS ON 16 AUGUST BUT SERVICE PERSONNEL INDICATED THAT THEY HAD NO VISORS IN STOCK. ORDERED ONE THAT DAY BUT COULD NOT GET THE PART UNTIL MID SEPT. PEOPLE AT THE DEALERSHIP INDICATED THAT THEY WERE HAVING TROUBLE GETTING THE PART BECAUSE THIS WAS A NATIONWIDE PROBLEM AND SUPPLIER COULD NOT KEEP UP WITH DEMAND.

NHTSA complaint #10640662 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

DRIVER SIDE SUN VISOR SUDDENLY DROPS BLOCKING VIEW ALMOST HITTING A DEER ON THE ROAD. SUN VISOR (NOT USE OFTEN) IS NOW LOOSE AND WILL NOT GO BACK IN PLACE. SUN VISOR NOW BLOCKS VIEW WHICH DRAMATICALLY INCREASE THE PROBABILITY OF AN ACCIDENT THAT COULD BE FATAL.

NHTSA complaint #10639482 — an unverified report by a vehicle owner.

VISIBILITY

2011 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO DRIVER SIDE SUN VISOR NO LONGER STAYS IN PLACE. *SMD

NHTSA complaint #10606298 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THE REAR HATCH DOOR SENSOR GOES OFF WHEN THE CAR MAKES A TURN OR IS DRIVEN OVER BUMP. THE DEALERSHIP SAID THE DOOR SENSOR SYSTEM MUST BE REPLACED AT AN ESTIMATED COST OF MORE THAN $700. ALSO, DRIVER'S SIDE VISOR DOES NOT STAY UP. COST TO REPLACE, $300.

NHTSA complaint #10605602 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

DRIVER SIDE VISOR HANGS DOWN AND WILL NOT RETURN TO UP POSITION. THERE HAVE BEEN SEVERAL CONCERNS OF THIS TYPE NOTED A ON THIS DATABASE AND THIS SHOULD BE ADDRESSED AS A SAFETY RECALL ISSUE SINCE IT OBSTRUCTS DRIVER VISIBILITY.

NHTSA complaint #10596866 — an unverified report by a vehicle owner.

VISIBILITY

THE DRIVERS SIDE VISOR WILL NOT STAY UP FLOPS AROUND BLOCKING FULL VISION . THIS SEEMS TO BE AN ONGOING PROBLEM WITH HIGHLANDERS AND SHOULD NOT BE AN ISSUE ON A PART WITH LIMITED USE AND A VEHICLE THIS NEW.

NHTSA complaint #10583680 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

DRIVER SIDE VISOR WILL NOT STAY UP. BLOCKS DRIVERS VISION. APPEARS TO BE WIDESPREAD FAILURE SINCE 2002. TOYOTA WILL NOT COVER OUT OF WARRANT, WANTS $650 FOR REPLACEMENT PART!!

NHTSA complaint #10565431 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

DRIVER SIDE SUN VISOR WILL NO LONGER GO UP ALL THE WAY. IT IS STUCK PARTIALLY UP AND HAS RESISTANCE. IT IS NOW ONLY DOWN AND BLOCKING MY VIEW OF DRIVING. THIS IS A SAFETY ISSUE AND NEED TO BE RECALLED.

NHTSA complaint #10560778 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

DRIVER SIDE SUN VISOR WILL NO LONGER GO UP ALL THE WAY. IT IS STUCK PARTIALLY UP AND HAS RESISTANCE. IT IS NOW ONLY DOWN AND BLOCKING MY VIEW OF DRIVING. THIS IS SAFETY ISSUES AND A RECALL ORDERED.

NHTSA complaint #10560801 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

SUN VISOR WILL NO LONGER GO UP ALL THE WAY. IT IS STUCK PARTIALLY UP AND HAS RESISTANCE. IT IS NOW ONLY DOWN AND BLOCKING MY VIEW OF DRIVING.

NHTSA complaint #10556942 — an unverified report by a vehicle owner.

VISIBILITY

THE DRIVER'S SIDE VISOR WILL NOT STAY UP ANY LONGER. IT HANGS HALF WAY DOWN BLOCKING MY VISION WHILE DRIVING. THIS IS A DANGEROUS SAFETY ISSUE.

NHTSA complaint #10554307 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THE DRIVER'S SIDE VISOR NO LONGER STAYS UP...IT FALLS DOWN HALFWAY WHICH IS BLOCKING MY VISION. THIS IS A VERY DANGEROUS SAFETY CONCERN. I CALLED THE DEALER AND WAS TOLD IT WOULD HAVE TO BE REPLACED FOR A COST OF $318.00. THIS IS OUTRAGEOUS AND TOYOTA SHOULD BE ASHAMED FOR NOT POSTING A RECALL ON SOMETHING SO DANGEROUS WHEN THERE ARE SO MANY COMPLAINTS.

NHTSA complaint #10554311 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

DRIVERS SIDE VISOR IS BROKEN & WILL NOT STAY UP! ONLY REMEDY FROM TOYOTA DEALERSHIP IS TO PAY FOR ANOTHER (PROBABLY DEFECTIVE) VISOR (PARTS & INSTALLATION). THIS IS DEFINITELY A SAFETY HAZARD & TOYOTA NEEDS TO BE PROFESSIONAL ENOUGH TO FIX THIS PROBLEM (WITHOUT CHARGING THEIR CUSTOMERS)! I'M EXTREMELY DISAPPOINTED IN THIS LACK OF QUALITY FROM TOYOTA.

NHTSA complaint #10551716 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

DRIVERS SIDE VISOR IS BROKEN & WILL NOT STAY UP! ONLY REMEDY FROM TOYOTA DEALERSHIP IS TO PAY FOR ANOTHER (PROBABLY DEFECTIVE) VISOR (PARTS & INSTALLATION). THIS IS DEFINITELY A SAFETY HAZARD & TOYOTA NEEDS TO BE PROFESSIONAL ENOUGH TO FIX THIS PROBLEM (WITHOUT CHARGING THEIR CUSTOMERS)! I'M EXTREMELY DISAPPOINTED IN THIS LACK OF QUALITY FROM TOYOTA.

NHTSA complaint #10551056 — an unverified report by a vehicle owner.