45 of the
224 complaints about the 2009 Toyota Matrix are about the
throttle and cruise control — 20% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
13,800 miles.
F
45
Complaints
22
Crashes
0
Fires
9
Injuries
Exactly what failed
Vehicle Speed Control
3577.8%
Accelerator Pedal
1022.2%
Acceleration & Cruise Control across every Toyota Matrix year
MY MATRIX 2009 HAS HAD INTERMITTENT SUDDEN ACCELERATION PROBLEMS. I MENTION IT AT MY REGULAR MAINTENANCE CHECK UPS, BUT RECEIVE NON-COMMITTAL REPLIES. I FIGURE I MUST BE LOSING IT. OVER THE LAST 8 MONTHS OR SO, IT GOT EXTREME: THE CAR WILL LURCH FORWARD AT DIFFERENT TIMES: WHEN I START UP THE CAR, IDLING AT A LIGHT, OR SLOWING TO A STOP. TODAY, SUNDAY MORNING, AS I WAS PULLING INTO A PARKING SPOT AT WALMART, I BEGAN TO BRAKE SLOWLY WHEN THE TRANS ROARED AND LURCHED FORWARD. IT JUMPED THE CURB AND PLOWED INTO THE FRONT END OF THE CAR FACING ME. AT FIRST, I THOUGHT I MUST HAVE HIT THE GAS - BUT NO. MY FOOT WAS STILL ON THE BRAKE - ALL THE WAY TO THE FLOOR. I STILL OWE MONEY ON THIS CAR. I RUINED THE FRONT END OF ANOTHER CAR. I AM A SINGLE MOM OF 2 AND A TEACHER. I DON'T KNOW HOW I AM GOING TO BE ABLE TO HANDLE THIS. I DO NOT INTEND TO REPAIR THIS CAR. IT IS NOT SAFE. THANK GOD THE OTHER CAR WAS EMPTY. THIS CAR COULD HAVE KILLED SOMEONE. AND, NO: NO TICKETS/ACCIDENTS/AGEISM. JUST A REGULAR MIDDLE-AGE LADY WHO BOUGHT A USED CAR 4.5 YEARS AGO, TOOK GOOD CARE OF IT, AND AM NOW SERIOUSLY STUCK AND STRESSED. SO, THANK YOU TOYOTA. I SAW ON OTHER BLOGS TODAY THAT THIS IS NOT AN ISOLATED INCIDENT, BUT A RECURRING PROBLEM. YOU HAVE KNOWN ABOUT THIS FOR YEARS, AND HAVE DONE NOTHING. YOUR COMPANY WILL CAUSE INNOCENT PEOPLE TO KILL SOMEONE OR THEMSELVES.
NHTSA complaint #10968536 — an unverified report by a vehicle owner.
at 62,465 milesTownsend, DECrash1 injured
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2009 TOYOTA MATRIX. WHILE DRIVING APPROXIMATELY 55 MPH, THE ACCELERATOR PEDAL BECAME STUCK. EACH TIME THE BRAKE PEDAL WAS APPLIED, THE VEHICLE ACCELERATED. THE CONTACT DROVE OVER THREE CURBS, A YIELD SIGN, AND A STOP SIGN. THE CONTACT SUSTAINED BACK PAIN AND RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT WAS TREATED AND RELEASED THE SAME DAY. THE VEHICLE WAS DESTROYED AND TOWED TO AN IMPOUND YARD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,465. UPDATED 01/21/16*LJ
NHTSA complaint #10794573 — an unverified report by a vehicle owner.
at 70,000 milesAlpharetta, GA
VEHICLE SPEED CONTROL
2009 TOYOTA MATRIX FIRST PROBLEM STARTED STALLING SUDDENLY IN TRAFFIC LAST YEAR, BUT NOW VERY FREQUENTLY STALLS EVEN ON HIGHWAYS AT HIGH SPEEDS. NO WARNINGS. WHEN STALLED ALL LIGHTS COMES ON IN DASH, INCLUDING "CHECK ENGINE" LIGHT. COMPLETELY TURN OFF IGNITION AND RESTARTING IS THE ONLY WAY TO FIX THIS ISSUE AT THAT TIME. AFTER RESTARTING THE CHECK ENGINE LIGHT GOES OUT. OCCURRED SEVERAL TIMES IN ALL SORTS OF WEATHER, BUT MORE FREQUENTLY IN HOT SUMMER DAYS. YESTERDAY STALLED 4 TIMES WITHIN 90 MINUTES DRIVE. RESTART CLEARED ENGINE COMPUTER DEALERSHIP HAD DIFFICULT TIME REPLICATING FAILURE. BUT, ADVISED REPLACEMENT OF THE ENGINE CONTROL MODULE AT A COST OF OVER $1000. SINCE THIS YEAR MODEL NOT RECALLED BY TOYOTA YET. I DO NOT KNOW HOW OR WHERE TO COMPLAIN SO THAT TOYOTA ACKNOWLEDGE THAT IT IS A SAFETY ISSUE AND FIX THIS AT THEIR EXPENSE.
NHTSA complaint #10706554 — an unverified report by a vehicle owner.
Kanata, Ontario, Canada K2K1E8, AA
VEHICLE SPEED CONTROL
I WAS DRIVING ON A SECONDARY HIGHWAY GOING BETWEEN 80 AND 100 KPH WITH THE CRUISE CONTROL ENGAGED. I WAS TRAVELING ALONG IN TOP GEAR AT AN RPM OF 2000-2500 - WHEN I NOTICED THAT I WAS ENTERING A CONSTRUCTION ZONE WHERE TRAFFIC WAS HALTED. I HAD JUST BEGUN TO TRAVEL UP A HILL TOWARD THE HALTED TRAFFIC. AS THE CAR STARTED UP THE HILL, I NOTICED THAT THE RPMS HAD DROPPED AND CAUSED THE GEARS TO SHIFT DOWN INTO A LOWER GEAR WITH HIGHER RPM TO PULL THE CAR UP THE HILL. ALMOST SIMULTANEOUSLY OF THE CAR SHIFTING GEARS, I PRESSED THE BRAKES HARD TO BEGIN STOPPING. I WAS ALARMED AS I FELT THE CAR STRUGGLING TO ACCELERATE HARD AGAINST MY BRAKING. THE BRAKING HAD NOT DISENGAGED THE CRUISE CONTROL. I PRESSED THE BRAKES HARDER. THEN, THINKING THE CAR MIGHT BE CONFUSED, I TOOK MY FOOT OFF THE BRAKES BEFORE PRESSING THE BRAKES HARD AGAIN. I STILL FELT THE CAR STRUGGLING TO ACCELERATE HARD AGAINST THE HARD BRAKING. I HAD THE PRESENCE OF MIND THE TURN OFF THE CRUISE CONTROL BY PRESSING THE BUTTON ON THE END OF THE CRUISE CONTROL STICK. IMMEDIATELY, THE UNINTENDED ACCELERATION STOPPED AND THE BRAKING WAS EFFECTIVE TO STOP THE CAR. I HAVE NEVER AGAIN EXPERIENCED THIS PROBLEM OF CRUISE CONTROL NOT DISENGAGING UPON BRAKING. I SUSPECTED THAT THE SEQUENCE OF BRAKING BEGINNING ALMOST SIMULTANEOUSLY TO THE GEARS SHIFTING MAY HAVE CAUSED THE CONFUSION IN THE CRUISE CONTROL. THAT COULD MAKE THE ISSUE A SOFTWARE PROBLEM IN CRUISE CONTROL AS OPPOSED TO A MECHANICAL BRAKING PROBLEM.
NHTSA complaint #10576471 — an unverified report by a vehicle owner.
at 63,085 milesCambridge, NY
VEHICLE SPEED CONTROL
MY DAUGHTER WAS DRIVING HOME ON A SNOWY NIGHT AND SUDDENLY THE BRAKES BECAME UNRESPONSIVE, THE ABS AND BRAKE LIGHTS CAME ON, AND LUCKILY SHE DIDN'T NEED TO COME TO A FULL STOP AT THAT TIME. AFTER THAT THE BRAKES WORKED FOR THE REST OF THE DRIVE HOME, BUT WERE SPONGY AND SHE NEEDED TO GIVE ADDITIONAL TIME TO STOP. TOYOTA ISSUED A TSB-0205-09 ON 7/6/2009 ABOUT THIS - C0215. WE SPENT 671.10 TO REPAIR THE REAR LEFT AND THE MECHANIC SAID WE WILL MOST LIKELY NEED TO DO THE REAR RIGHT IN THE FUTURE. I CALLED TOYOTA REIMBURSEMENT DEPT. ABOUT THIS AND THEY SAID THEY WOULD DO NOTHING SINCE IT'S OUT OF THE WARRANTY PERIOD OF 36K. THEY SAID IT'S NOT A SAFETY ISSUE AS WELL. MY POINT TO THEM WAS HOW CAN YOU ISSUE A TSB IN 2009 ON A 2009 MODEL AND NOT BACK THIS PROBLEM UP FOR THE LIFE OF THE CAR? THEY KNOW THE SENSOR IS GOING TO GO BAD MOST LIKELY, IT COULD CAUSE A SERIOUS SAFETY ISSUE, BUT NO RECALL WAS EVER ISSUED. THIS IS A DANGEROUS BUSINESS PRACTICE! WE ALREADY HAD 2 RECALLS (FLOOR MAT INTERFERENCE WITH ACCELERATOR PEDAL AND ACCELERATOR PEDAL REINFORCEMENT BAR) ON THIS VEHICLE. THIS NEEDS TO BE ADDRESSED AND THE CONSUMER SHOULDN'T NEED TO BEAR THE COST!
NHTSA complaint #10493329 — an unverified report by a vehicle owner.
Copiague, NYCrash
VEHICLE SPEED CONTROL
INVESTIGATION RESULTS OF REPORT#-426903 GIVEN 2/12 OF UNINTENDED ACCELER: WAS INVESTIGATED BY SPX CORP. INVESTIGATOR HIRED FROM TOYOTA. AT MY APT. SETTING, IN MY RESERVED PARKING SPOT BECAUSE CAR COULD NOT BE DRIVEN DUE TO SEVERE FRONT END DAMAGE. I WAS GIVEN A MEMORY STICK WITH EDR DOWNLOAD INFO., TELLING ME TOYOTA WILL RESPOND. 22 PDF PAGES, 19 WERE BIZARRE MATH EQUATIONS, NEVER TO BE UNDERSTOOD. MY EVENT SHOWED WHEN IGNITION TURNED ON ENGINE AT 1600RPM, TO 800RPM, AS I BEGAN TO MOVE, THEN WENT TO 2000RPM, IN LESS THEN 60 SECONDS, WITHIN A SMALL LANE, PLUNGING ME INTO BRICK WALL. LETTER FROM TOYOTA ADMINISTRATOR SAID NO FAULTS WERE FOUND, SORRY CANNOT BE OF ASSISTANCE. IN THE 3RD PARAGRAPH WAS FALSE INFO. RE: EXTENSIVE TEST DRIVE DONE TO TEST BRAKES, ETC. EVERYTHING WORKING WELL. I CALLED HIS DIRECT # LEAVING A MESSAGE IN REGARD TO I HAD SERIOUS QUESTIONS "TEST DRIVE"? LEAVING MY NAME & #. HE CALLED NEXT DAY TO APOLOGIZE, "I MISSTATED THE TEST DRIVE", AT THE SERVICE CENTER IT WAS DRIVEN A SHORT DISTANCE, I SAID SERVICE CENTER? TM- YES!, I SAID STREET OUTSIDE MY APT. DOOR? TM- YES!. THEN SAID PARKING LOT? TM- WITH HESITATION, YES! ASKED IF HE WAS SURE OF THE OUTCOME, YES! NEXT DAY VIA FAX I WROTE TO HIM TELLING HIM THAT HE MADE MANY MISSTATEMENTS! THERE IS NO STREET BY MY APT., CAR NEVER WENT TO A SERVICE CENTER, HAVE LO JACK TELLING ME THE CAR WAS NEVER MOVED SINCE COLLISION.WHICH I KNEW SINCE FRAME IS SEVERELY BENT, BUMPER RESTS ON GROUND, ALL OIL LEAKED OUT. IF THIS IS HOW A ADMINISTRATOR OF TOYOTA CLAIMS RESPONDS WITH OUTRIGHT LIES, HOW MANY TOYOTA OWNERS HAVE BEEN DECEIVED. I TOLD HIM; LET'S CUT TO THE CHASE, I WANT A REPLACEMENT CAR THAT IS SAFE! 2000RPM- THAT IS HWY. SPEED, 1600RPM AT STARTUP WITH FOOT ON BREAK, TOYOTA CALLS THIS SAFE? HE NEVER KNEW THE CAR COULD NOT BE DRIVEN OR WHERE IT WAS INVESTIGATED, AM I TO TRUST HIS RESPONSE? NOT AT ALL!
NHTSA complaint #10453650 — an unverified report by a vehicle owner.
at 25,000 milesHawley, PA
VEHICLE SPEED CONTROL
WHILE DRIVING WITH THE CRUISE CONTROL ENGAGED AND TRAVELING IN THE RIGHT LANE ON AN INTERSTATE, I APPLIED THE BRAKES TO SLOW DOWN FROM 65 TO 55 AS I APPROACHED A TRUCK IN FRONT OF ME. THIS WAS DONE TO ALLOW A CAR IN THE PASSING LANE TO PASS ME. WHEN THAT CAR HAD PASSED, I RELEASED THE BREAK TO PASS THE TRUCK AHEAD OF ME AFTER HAVING HAD THE BREAK APPLIED FOR 5 OR 6 SECONDS (FAR LONGER THAN NECESSARY FOR THE CRUISE CONTROL TO HAVE SHUT OFF.). WHEN I RELEASED THE BREAK, THE CRUISE CONTROL RE-INITIATED ITSELF AND THE VEHICLE RETURNED TO 65 MPH WITHOUT MY TOUCHING ANY FURTHER PEDALS. MY FEET WERE ON THE FLOOR AND THERE WERE NO FLOOR MATS NEAR THE PEDALS. THE CRUISE CONTROL ALONE WAS ACCELERATING THE CAR.
NHTSA complaint #10396081 — an unverified report by a vehicle owner.
at 19,000 milesLawrence, KS
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT WHILE DRIVING 55 MPH WITH THE CRUISE CONTROL ENGAGED, SHE CAME UPON A LARGE ROAD GRADER. SHE BRAKED TO SLOW DOWN, DISENGAGING THE CRUISE CONTROL. WHEN SHE COULD SAFELY PASS, SHE ACCELERATED QUICKLY TO GET AROUND ANOTHER VEHICLE. AFTER SHE PASSED THE VEHICLE, THE VEHICLE CONTINUED TO ACCELERATE VERY FAST, AFTER SHE REMOVED HER FOOT FROM THE ACCELERATOR AND APPLIED THE BRAKES TO SLOW THE VEHICLE DOWN, IT ACCELERATED OUT OF CONTROL. SHE RESPONDED BY CONTINUOUSLY PRESSING THE BRAKE PEDAL VERY HARD AND SHE ALSO PRESSED THE BUTTON TO TURN OFF THE CRUISE CONTROL. ALTHOUGH THE ENGINE WAS FIGHTING THE BRAKES, SHE MANAGED TO SLOW THE VEHICLE DOWN AND PULLED TO THE SIDE, PUT THE VEHICLE IN NEUTRAL, BUT THE ENGINE CONTINUED TO ROAR. THE CONTACT WAS ABLE TO TURN THE VEHICLE OFF. THE CONTACT INSPECTED THE MAT AND IT WAS NOT IN ANY POSITION TO HOLD THE ACCELERATOR DOWN. THE NEXT DAY, THE VEHICLE WAS INSPECTED, BUT NOTHING WAS FOUND. THE FAILURE AND CURRENT MILEAGE WAS 19,000. UPDATED 04/15/11*LJ UPDATED 11/28/11
NHTSA complaint #10390536 — an unverified report by a vehicle owner.
at 40,000 milesBayonne, NJ
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE ACCELERATED. THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL AND FELT RESISTANCE TO STOP. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS REPAIRED PER RECALL NHTSA CAMPAIGN ID NUMBER: 10V023000 (VEHICLE SPEED CONTROL:ACCELERATOR PEDAL). THE FAILURE OCCURRED SIX MONTHS AFTER THE RECALL REPAIR. THE DEALER WAS CONTACTED AND STATED THAT THE MANUFACTURER NEEDED TO BE NOTIFIED. THE MANUFACTURER STATED THAT THEY WOULD PERFORM A TEST DRIVE AND CALL BACK TO SCHEDULE THE DATE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
NHTSA complaint #10378109 — an unverified report by a vehicle owner.
Phoenix, AZ
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
2009 TOYOTA MATRIX. CONSUMER STATES PROBLEMS WITH VEHICLE THROTTLE *TGW THE CONSUMER STATED THE THROTTLE WAS OVERLY SENSITIVE UPON THE SLIGHTEST APPLICATION. THE CONSUMER STATED HIS WIFE BARELY AVOIDED AN ACCIDENT, WHEN THE VEHICLE SUDDENLY ACCELERATED. IN ORDER TO GET THE VEHICLE TO STOP, SHE TURNED OFF THE IGNITION. THE CONSUMER STATED THE UNWANTED ACCELERATION HAS OCCURRED ON SEVERAL OCCASIONS.
NHTSA complaint #10368936 — an unverified report by a vehicle owner.
at 9,000 milesEL Paso, TX
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE TRAVELING 40 MPH THE CONTACT NOTICED THAT HIS FOOT HAD SUDDENLY SLIPPED OFF OF THE ACCELERATOR PEDAL. THE FAILURE WAS NOT DIAGNOSED AND 2 WEEKS PRIOR TO THE FAILURE THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE RECALL 10V023000 VEHICLE SPEED CONTROL: ACCELERATOR PEDAL WAS REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 9000.
NHTSA complaint #10354515 — an unverified report by a vehicle owner.
at 10,000 milesNewton Center, MACrash
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH, ENTERING A CIRCLE IN THE ROADWAY, THE BRAKE PEDAL WAS ENGAGED WITH NO POWER RESPONSE. THE VEHICLE WOULD NOT SLOW DOWN AND CRASHED INTO THE PASSENGER SIDE REAR OF THE PROCEEDING VEHICLE. THE VEHICLE CONTINUED TO TRAVEL AND THEN CRASHED INTO THE STAIRWAY OF A HOUSE. THE FRONT DRIVER SIDE TIRE WAS TRAPPED IN BETWEEN THE STAIRWAY AND SIDEWALK. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED FOR THE INCIDENT. THE VEHICLE SUSTAINED EXTENSIVE FRONT END DAMAGES. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE INSURANCE COMPANY HAD NOT INSPECTED OR DECLARED THE DAMAGES TO THE VEHICLE AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. UPDATED 11/9/10 UPDATED 11/16/10
NHTSA complaint #10346377 — an unverified report by a vehicle owner.
at 30 milesBaltimore, MDCrash
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED WHEN SITTING IDLE AT A COMPLETE STOP, THE ENGINE WOULD EXHIBIT AN UNUSUAL INCREASE IN ENGINE RPMS. IN ADDITION, THE CONTACT STATED IF THE BRAKES WERE NOT FIRMLY DEPRESSED WHEN ATTEMPTING TO ACCELERATE, THE VEHICLE WOULD NOT RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES YET THE FAILURE WAS UNABLE TO BE DUPLICATED. THE CONTACT WAS UNABLE TO CONFIRM IF THERE WERE ANY RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS 30 AND THE CURRENT MILEAGE WAS 3,300.
NHTSA complaint #10345829 — an unverified report by a vehicle owner.
at 22,000 milesWilmington, DECrash
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WITH A SUDDEN INCREASE IN ACCELERATION. THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE CONTINUED TO ACCELERATE AND TRAVELED OFF THE ROADWAY. THE CONTACT STRUCK A REFLECTOR. THE VEHICLE SUSTAINED MODERATE DAMAGES. THERE WAS NO PERSONAL INJURY. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS TOWED TO AN AUTHORIZE DEALER AND REMAINED AT THE FACILITY FOR OVER A PERIOD OF TWO AND A HALF MONTHS UNDER AN INVESTIGATION. THE MANUFACTURER HAD AN INDEPENDENT ENGINEER TO PERFORM FURTHER INVESTIGATION REGARDING THE ACCELERATION FAILURE. THE AUTHORIZED DEALER WAS UNABLE TO LOCATE THE PROBLEM AND INFORMED THE CONTACT TO PICK UP THE VEHICLE. THE VEHICLE WAS REPAIRED FOR THE BODY DAMAGES. THE MANUFACTURER WAS NOTIFIED AND ADVISED THAT THEY WOULD NOT COMPENSATE FOR ANY DAMAGES UNTIL THE CAUSE OF FAILURE HAD BEEN DETERMINED. THE CONTACT EXPRESSED CONCERN THAT THE VEHICLE HAD NOT BEEN REPAIRED AND THE DEALERS ADVISEMENT TO RELEASE THE UNSAFE VEHICLE TO HIM. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. UPDATED 11/29/10 *BF UPDATED 12/08/10
NHTSA complaint #10343461 — an unverified report by a vehicle owner.
Youngstown, OHCrash2 injured
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
S10 APPROPRIATE HANDLING-LETTER FROM REGARDING TOYOTA PROBLEMS *TGW 2009 TOYOTA MATRIX. THE CONSUMER WAS INVOLVED IN AN ACCIDENT DUE TO VEHICLE SPEED CONTROL. THE CONSUMER STATED HE COMPLAINED IN THE SUMMER OF 2009, THE VEHICLE WAS NOT STOPPING PROPERLY, AND HE FELT AS THOUGH THE VEHICLE WAS ACCELERATING DURING CERTAIN MANEUVERS. BUT, THE DEALER CLAIMED THEY HAD HEARD OF NO SUCH PROBLEM. THE CONSUMER THEN LEARNED OF A RECALL IN FEBURARY 2010 AND WENT TO THE DEALER FOR THE REPAIR. HOWEVER, THE CONSUMER STATED AFTER THE RECALL WAS DONE, HE STILL EXPERIENCED PROBLEMS WITH THE VEHICLE ACCELERATING.
NHTSA complaint #10341169 — an unverified report by a vehicle owner.
at 13,000 milesCincinnati, OHCrash
VEHICLE SPEED CONTROL
FEBRUARY 09 I WAS DRIVING IN BACK OF A TRUCK AND STAYING FAR IN ADVANCE NOT CLOSE TO THE TRUCK. THE TRUCK WENT TO PUT HIS BRAKES ON AND MY CAR ACCELERATED AND I WENT TO PUT MY BRAKES ON AND THE CAR HIT THE TRUCK FROM THE BACK.
NHTSA complaint #10336698 — an unverified report by a vehicle owner.
at 27,000 milesYoungstown, OHCrash1 injured
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED WHILE BRAKING AND SLOWING THE VEHICLE TO 5 MPH FOR A TRAFFIC STOP, THE VEHICLE ABNORMALLY ACCELERATED AND CRASHED INTO THE REAR OF A TRUCK. THE AIR BAGS DID NOT DEPLOY UPON IMPACT AND THE CONTACT SUSTAINED MINOR UNKNOWN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY. THE CONTACT STATED THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA RECALL CAMPAIGN ID NUMBER: (10V023000 ) FOR POSSIBLE UNINTENDED ACCELERATION FAILURES IN FEBRUARY 2010. THE CONTACT HAD COMPLAINED ABOUT INCIDENTS OF SUDDEN ABNORMAL ACCELERATION FOLLOWING REPAIRS AND THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER STATED THERE WERE NO FAILURE IF THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE AND WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 27,000. 2009 TOYOTA MATRIX. THE CONSUMER WAS INVOLVED IN AN ACCIDENT DUE TO VEHICLE SPEED CONTROL. THE CONSUMER STATED HE COMPLAINED IN THE SUMMER OF 2009, THE VEHICLE WAS NOT STOPPING PROPERLY, AND HE FELT AS THOUGH THE VEHICLE WAS ACCELERATING DURING CERTAIN MANEUVERS. BUT, THE DEALER CLAIMED THEY HAD HEARD OF NO SUCH PROBLEM. THE CONSUMER THEN LEARNED OF A RECALL IN FEBURARY 2010 AND WENT TO THE DEALER FOR THE REPAIR. HOWEVER, THE CONSUMER STATED AFTER THE RECALL WAS DONE, HE STILL EXPERIENCED PROBLEMS WITH THE VEHICLE ACCELERATING. UPDATED EVOQ 07/08/10
NHTSA complaint #10335201 — an unverified report by a vehicle owner.
at 4,000 milesOLD Lyme, CT
VEHICLE SPEED CONTROL
WE HAVE A 2009 TOYOTA MATRIX THAT WOULD NOT STOP AS MY HUSBAND WAS DRIVING DOWN OUR LONG DRIVEWAY. HE WENT OVER A CURB, HIT SOME BUSHES, WENT DOWN THRU A FIELD AND ALMOST INTO OUR POND--THIS HAPPENED TWICE BEFORE HE FINALLY GOT IT STOPPED BEFORE HITTING A LARGE BOULDER. WE WANT THE SCRATCHES FIXED.
NHTSA complaint #10334521 — an unverified report by a vehicle owner.
at 25,000 milesCincinnati, OHCrash
VEHICLE SPEED CONTROL
DRIVING MY 2009 TOYOTA MATRIX - I WAS DRIVING IN BACK OF A TRUCK AND HE SLAMMED HIS BRAKES ON. I HAD TO BE DRIVING ONE CAR AWAY FROM HIM THEN ALL OF A SUDDEN HE SLAMMED ON HIS BRAKES - I HAD TO BE GOING 25 MILE PER HOUR. MY CAR ACCELERATE UP AND BY THE TIME I PUT MY BRAKES ON I HAD SLAMMED INTO HIS CAR GENTLY. IT WAS BECAUSE OF HOW SLOW I WAS GOING THAT SAVED ME.
NHTSA complaint #10331295 — an unverified report by a vehicle owner.
at 13,800 milesBirdsboro, PA
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH WITH THE CRUISE CONTROL ACTIVATED, SUDDENLY THE VEHICLE ACCELERATED TO 80 MPH OR GREATER. THE CRUISE .CONTROL WAS DEACTIVATED AND THE VEHICLE CONTINUED AT THE INCREASED SPEED RATE. THERE WAS PRESSURE APPLIED TO THE BRAKE PEDAL TWICE BEFORE THE VEHICLE SLOWED DOWN. THE VEHICLE WAS ABLE TO CONTINUE NORMAL OPERATION. AN AUTHORIZED DEALER WAS NOTIFIED, THE TECHNICIAN STATED THAT THE FAILURE WAS DRIVER ERROR AND THAT THE BLACK BOX WOULD DETERMINE THE CAUSE OF FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 13,800.
NHTSA complaint #10330741 — an unverified report by a vehicle owner.
at 300 milesColumbus, GACrash1 injured
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THREE WEEKS AFTER THE VEHICLE WAS PURCHASED SHE MADE A LEFT TURN, THE VEHICLE ACCELERATED AND CRASHED INTO ANOTHER VEHICLE. THE CONTACT WAS INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AN AUTHORIZED DEALER WHO REPAIRED THE VEHICLE PER NHTSA CAMPAIGN ID NUMBER: 10V023000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL); HOWEVER, THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT ADVISED THE MANUFACTURER THAT SHE WANTED TO REPLACE THE VEHICLE; HOWEVER, THEY WOULD NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 300 MILES AND THE CURRENT MILEAGE WAS APPROXIMATELY 4,000.
NHTSA complaint #10329773 — an unverified report by a vehicle owner.
at 37,000 milesWoodstock, GACrash1 injured
VEHICLE SPEED CONTROL
I WAS ATTEMPTING A LEFT TURN AND HAD BEGUN TO ACCELERATE BUT THEN DECIDED TO NOT TURN, I TOOK MY FOOT OFF THE GAS PEDAL AND IT CONTINUED TO ACCELERATE, I'M NOT SURE IF I WAS ABLE TO APPLY THE BRAKE AND GET ANY RESULTS OR NOT BECAUSE I WAS HIT BY ONCOMING TRAFFIC SUDDENLY. I WAS VERY CONFUSED BY THE INCIDENT, BECAUSE IT WAS NOT MY INTENT TO DRIVE FORWARD AND YET IT DID SO. I WAS ASSUMING THAT SINCE I HAD THE CAR SERVICED FOR THE RECALL ISSUES LAST MONTH, THE CAR WAS SAFE. WE HAVE ALSO HAD ISSUES WITH THE GAS PEDAL BEING NON RESPONSIVE WHEN IN CRUISE CONTROL MODE. IT HAD HAPPENED ONCE WHEN I HAD USED IT AND ONCE WHEN MY HUSBAND HAD USED IT, BUT WE HAD NO INCIDENTS FROM IT AND DISCONTINUED USING CRUISE CONTROL. THE CAR WAS TOWED TO THE CHEROKEE COUNTY (GA) TOYOTA COLLISION CENTER WHERE I TOLD THEM OF THE NON INTENDED ACCELERATION. THEY ASSURED ME THEY WOULD LOOK INTO IT, BUT ONLY AFTER REPAIRING THE BODY. AFTER THEY HAD DONE SO, THEY CALLED ME AND TOLD ME TO GENERATE A CASE AND GAVE ME THE NUMBER TO TOYOTA. I DID SO ON FRIDAY, APRIL 16TH. I HAVE NOT YET HEARD FROM THE CASE MANAGER, BUT AM CONCERNED AND FRIGHTENED OF THE VEHICLE AT THIS POINT. I HAVE A HEAD INJURY; A CONCUSSION AND A WRIST INJURY AS A RESULT OF THE ACCIDENT. THE RECALL SERVICE WORK WAS DONE AT CHEROKEE COUNTY TOYOTA IN GEORGIA WHERE I PURCHASED THE CAR. MY INSURANCE COMPANY WAS ALSO INFORMED OF THE ISSUE AND HAVE ASSURED ME THAT THEY WILL LOOK INTO THE ISSUE AND SEEK REPAYMENT FROM TOYOTA IF THEY ARE LIABLE FOR THE ACCIDENT. THE SERVICE MANAGER AND COLLISION CENTER GUY WHO IS HANDLING MY VEHICLE HAVE TOLD ME THAT IT IS MORE LIKELY THAT I WOULD BE "HIT BY LIGHTENING AND MAULED BY A BEAR ON THE SAME DAY" THAN IT IS THAT MY ACCIDENT WAS CAUSED BY A PROBLEMATIC OR UNINTENTIONAL ACCELERATION THAT IS A RESULT OF AN ISSUE WITH THE CAR. THEY ALSO TOLD ME THAT A COMPUTERIZED "TEST" WAS DONE AND THAT MY CAR IS OK, BUT THEN TOLD ME TO INITIATE A CASE WITH TOYOTA.
NHTSA complaint #10326251 — an unverified report by a vehicle owner.
at 25,000 milesBayonne, NJCrash
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A PARKED VEHICLE. THERE WERE NO INJURIES NOR WAS A POLICE REPORT FILED. THE FAILURE RECURRED WHILE THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH; THE VEHICLE SUDDENLY SURGED AS THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE ACCELERATOR PEDAL WAS REPAIRED, THE FLOOR MAT WAS REMOVED AND THE VEHICLE WAS RECALIBRATED. THE FAILURE MILEAGE WAS APPROXIMATELY 25,000. THE CURRENT MILEAGE WAS APPROXIMATELY 35,000.
NHTSA complaint #10324434 — an unverified report by a vehicle owner.
at 289 milesColumbus, GACrash2 injured
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED RAPIDLY AFTER SHE DEPRESSED THE ACCELERATOR PEDAL TO MAKE A LEFT TURN. THE VEHICLE CRASHED INTO ANOTHER VEHICE. THE AIR BAGS DID NOT DEPLOY. BOTH THE CONTACT AND DRIVER OF THE OTHER VEHICLE SUSTAINED NECK INJURIES; A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE IT WAS REPAIRED AT THE CONTACTS EXPENSE. THE MANUFACTURER CALLED THE CONTACT AND REQUESTED TO TAKE THE VEHICLE APART TO REPAIR THE PROBLEM. THE CONTACT WANTED REIMBURSEMENT FOR THE REPAIRS AND WANTED TO GIVE THE VEHICLE BACK ,AS SHE WAS STILL EXPERIENCING SUDDEN ACCELERATION INTERMITTENTLY. THE FAILURE MILEAGE WAS APPROXIMATELY 289. THE CURRENT MILEAGE WAS APPROXIMATELY 2,900.
NHTSA complaint #10323936 — an unverified report by a vehicle owner.
at 49,675 milesValencia, CA
VEHICLE SPEED CONTROL
IT IS REPORTED REGARDING THE TOYOTA SUDDEN ACCELERATION RECALL THAT FOR OWNERS WHO HAVE HAD THE FIRST ATTEMPT TO CORRECT THE PROBLEM (INSTALL METAL REINFORCEMENT BARS IN THE ACCELERATOR) AND THE ATTEMPT DID NOT WORK TOYOTA WOULD REPLACE THE ENTIRE ACCELERATOR ASSEMBLY AT THE VEHICLE OWNER'S REQUEST. I HAVE HAD PROBLEMS WITH THE UNINTENDED ACCELERATION, HAD THE FIRST REPAIR ATTEMPT COMPLETED AND I STILL HAVE THE PROBLEM. I CALLED MY LOCAL TOYOTA DEALER WHERE I PURCHASED THE VEHICLE AND WAS TOLD THAT TOYOTA WILL NOW REFUSE TO PERFORM THIS SECOND ATTEMPT UNTIL NEXT MONTH WHEN ANOTHER DIFFERENT TYPE OF "FIX" WILL BE SCHEDULED (SHAVING THE ACCELERATOR PEDAL). MY VEHICLE DOES NOT HAVE FLOOR MATS AND I FIND THIS EXCUSE UNACCEPTABLE.
NHTSA complaint #10322174 — an unverified report by a vehicle owner.
at 6,200 milesDeerfield, IL
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING AT A TRAFFIC LIGHT. IN ORDER TO STOP THE VEHICLE FROM ACCELERATING, THE CONTACT HAD TO APPLY THE BRAKES AND SHIFT THE VEHICLE INTO NEUTRAL GEAR. PRIOR TO THE RECENT FAILURE, THE VEHICLE WAS TAKEN TO THE DEALER WHERE NHTSA RECALL # 10V023000, VEHICLE SPEED CONTROL, ACCELERATOR PEDAL WAS PERFORMED ON THE VEHICLE. THE VEHICLE IS CURRENTLY BEING DIAGNOSED BY THE DEALER. THERE ARE TWO OTHER PEOPLE THAT DRIVE THE VEHICLE AND THEY HAVE ALSO EXPERIENCED UNINTENDED ACCELERATION. THE APPROXIMATE FAILURE MILEAGE WAS 6,200 AND THE APPROXIMATE CURRENT MILEAGE WAS 6,200.
NHTSA complaint #10320774 — an unverified report by a vehicle owner.
Unknown, NECrash
VEHICLE SPEED CONTROL
LTR FWD FM (NE) RE UNINTENDED SUDDEN ACCELERATION FROM OWNER OF A 2009 TOYOTA MATRIX INVOLVED IN AN AUTO ACCIDENT ON 1/13/2010, REPLY TO OMAHA, NE OFC. *TGW THE CONSUMER STATED HE REAR ENDED ANOTHER VEHICLE WHILE ATTEMPTING TO BRAKE, BUT INSTEAD THE VEHICLE CONTINUED TO ACCELERATE. THE CONSUMER STATED THE POLICE DID NOT WRITE UP POLICE REPORT. THE CONSUMER ALSO STATED THE AIR BAGS FAILED TO DEPLOY. UPON INSPECTION, IT WAS DETERMINED THE AIR BAG SENSORS WERE FRIED, PROBABLY WELL BEFORE THE ACCIDENT.
NHTSA complaint #10319748 — an unverified report by a vehicle owner.
RIO Rancho, NMCrash1 injured
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2009 TOYOTA MATRIX. WHILE DRIVING 30 MPH THE GAS PEDAL STUCK AND THE VEHICLE ACCELERATED. THE CONTACT APPLIED THE BRAKES AND THE EMERGENCY BRAKE AND THE VEHICLE DID NOT SLOW DOWN. THE VEHICLE CRASHED INTO THE CURB CAUSING DAMAGE TO THE UNDER CARRIAGE. THE AIR BAGS DEPLOYED AND THE CONTACT INJURED HER ARM. THE CONTACT HAS NOT CALLED THE MANUFACTURER AT THIS TIME. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10318279 — an unverified report by a vehicle owner.
at 4,000 milesLynn, MACrash1 injured
VEHICLE SPEED CONTROL
I RECENTLY BOUGHT A 2010 TOYOTA CAMRY AND WAS NEVER CONTACTED BY THE DEALERSHIP OR TOYOTA ABOUT THE TWO RECALLS ON MY CAR. WHEN I CALLED THE DEALERSHIP TO MAKE AN APPOINTMENT TO FIX MY CAR, I WAS TOLD BY THE SERVICE PERSON THAT WHY DID I NEED TO FIX IT FOR, HE ACTED LIKE HE DIDN'T EVEN KNOW ABOUT THE RECALLS. THEY MADE ME WAIT TWO WEEKS FOR THE APPOINTMENT AND THEN HAD TO KEEP MY CAR FOR A WHOLE DAY. BEFORE THE 2010 CAMRY I HAD BOUGHT A 2009 MATRIX THROUGH ANOTHER DEALERSHIP AND I FINALLY THIS PAST WEEK RECEIVED A SAFETY RECALL ON THAT VEHICLE, WELL UNFORTUNATELY I DON'T HAVE THE CAR ANYMORE SINCE I HAD A CAR ACCIDENT IN MARCH OF 2009, WHERE I ALMOST LOST MY LIFE. HAD I KNOWN THE VEHICLE HAD ISSUES I WOULD HAVE IMMEDIATELY RETURNED THE CAR. I WENT THROUGH MONTHS OF PHYSICAL AGONY AND MEDICAL APPOINTMENTS AND TODAY I AM STILL NOT BETTER A YEAR LATER. I FEEL THAT I WAS BETRAYED BY TOYOTA NOT ONCE BUT TWICE. I WOULD NEVER BUY ANOTHER VEHICLE FROM TOYOTA. I FEEL THAT THE WAY THEY HANDLED THIS WHOLE RECALL SITUATION IS UNETHICAL. I COULD HAVE LOST MY LIFE AND NEVER KNOWN ABOUT THE CAR PROBLEMS. THEN I WATCH THE NEWS AND SEE THAT THERE HAS BEEN MANY DEATHS BECAUSE OF THIS AND I COULD HAVE BEEN ANOTHER STATISTIC.
NHTSA complaint #10317819 — an unverified report by a vehicle owner.
at 28,213 milesNatchitoches, LA
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. THE CONTACT STATED THAT THEY NEVER HAD AN ACCELERATION PROBLEM UNTIL AFTER HAVING THE VEHICLE REPAIRED. WHILE PULLING OUT OF A PARKING SPACE, AND DRIVING 10 MPH, THE VEHICLE JERKED FORWARD AND THEN SETTLED DOWN. THE RPM JUMPED UP AND THEN WENT BACK DOWN. THE FAILURE MILEAGE WAS 28213 AND THE CURRENT MILEAGE WAS 28500.
NHTSA complaint #10317088 — an unverified report by a vehicle owner.