Owners have filed 88 complaints
about the 2013 Toyota Prius C with NHTSA between 2013 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 2 of 5 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 81
Against the median year of the Toyota Prius C. 50 means typical for this
model; 100 means roughly double.
Severity — 100
23.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 63
37% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
12.3%
1,000 – 9,999 miles
818.6%
10,000 – 24,999 miles
24.7%
25,000 – 49,999 miles
818.6%
50,000 – 74,999 miles
614.0%
75,000 – 99,999 miles
716.3%
100,000 – 149,999 miles
716.3%
150,000+ miles
49.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jun 2013peak 6Feb 2026
NHTSA investigations into the 2013 Toyota Prius C
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
Recalls on the 2013 Toyota Prius C
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202172355,683 units in Canada
Electrical
Issue: This recall is for certain block heater kits installed on certain vehicles or sold as accessories at Toyota or Lexus dealerships. On certain vehicles, the engine block heater cable may not have enough heat protection and could be damaged by high temperatures. If this happens, the cable could short circuit while plugged in, and cause the wiring to overheat or melt. Note: This recall only affects the following block heater/cord part numbers: C014003034 PK5A408J09 PU14000904 C014003151 PK5A408J13 PU14000905 C014000885 PK5A489J11 PU14000907 C014000888 PK5A489J22 PU14000909 C014000907 PK5A410H00 PU14000911 C014100904 PU14000900 PU14000913 C014100907 PU14000901 PU14003571 C014100911 PU14000902 PK5A489J14 PK5A408J05 PU14000903 Safety Risk: Engine block heater wiring that overheats or melts could create the risk of a fire. Corrective Actions: Toyota recommends that you should stop using the engine block heater immediately. Toyota will notify owners by mail and instruct you to take your vehicle to a dealer to disable the engine block heater. For some vehicles, the corrective actions for this recall are under development. For others, a new engine block heater cannot be installed, and the owner will receive a refund of the purchase price of the engine block heater.
Reports where the owner recorded a crash, a fire, an injury or a death.
Detroit, MICrash
AIR BAGS
There was a driver side collision and the airbags did not deploy. Brakes do not slowly apply they slam down causing vehicle to slide/skid in emergency braking, ABS does not function properly. The dealership recently did an appraisal (4/2/25) on the vehicle that states “Lost communication with side airbag sensor LH, Side airbag sensor LH initialization incomplete, front speed sensor RH & LH circuit, and D- Door Motor ECU communication stop”. Insurance company inspected vehicle after crash, and there was a police report filed. There were no warning indicators prior to incident or after.
NHTSA complaint #11652650 — an unverified report by a vehicle owner.
Detroit, MICrash
UNKNOWN OR OTHER
There was a driver side collision and the airbags did not deploy. Brakes do not slowly apply they slam down causing vehicle to slide/skid in emergency braking, ABS does not function properly. The dealership recently did an appraisal (4/2/25) on the vehicle that states “Lost communication with side airbag sensor LH, Side airbag sensor LH initialization incomplete, front speed sensor RH & LH circuit, and D- Door Motor ECU communication stop”. Insurance company inspected vehicle after crash, and there was a police report filed. There were no warning indicators prior to incident or after.
NHTSA complaint #11652650 — an unverified report by a vehicle owner.
There was a driver side collision and the airbags did not deploy. Brakes do not slowly apply they slam down causing vehicle to slide/skid in emergency braking, ABS does not function properly. The dealership recently did an appraisal (4/2/25) on the vehicle that states “Lost communication with side airbag sensor LH, Side airbag sensor LH initialization incomplete, front speed sensor RH & LH circuit, and D- Door Motor ECU communication stop”. Insurance company inspected vehicle after crash, and there was a police report filed. There were no warning indicators prior to incident or after.
NHTSA complaint #11652650 — an unverified report by a vehicle owner.
Salem, MACrash
STEERING
Immobilized failure due to combination of brake hose failure preventing hybrid control/shift actuator. Hybrid steering lock became disengaged and could not communicate with the certification ecu due constant power being disabled due to complete main body failure. Hybrid system cannot go back into park however ecm side did. Ecm was not receiving power as dealer coded main body as a plug in hybrid effectively disabling fuel systems (including emissions/fuel safety) causing full misclassification in the smart key certification process. Car starts, goes into ready and disables LIN comms alongside cutting main relay due to tailgate and fuel constant powers being cut while driving.
NHTSA complaint #11614548 — an unverified report by a vehicle owner.
Salem, MACrash
ELECTRICAL SYSTEM
Immobilized failure due to combination of brake hose failure preventing hybrid control/shift actuator. Hybrid steering lock became disengaged and could not communicate with the certification ecu due constant power being disabled due to complete main body failure. Hybrid system cannot go back into park however ecm side did. Ecm was not receiving power as dealer coded main body as a plug in hybrid effectively disabling fuel systems (including emissions/fuel safety) causing full misclassification in the smart key certification process. Car starts, goes into ready and disables LIN comms alongside cutting main relay due to tailgate and fuel constant powers being cut while driving.
NHTSA complaint #11614548 — an unverified report by a vehicle owner.
Salem, MACrash
SERVICE BRAKES
Immobilized failure due to combination of brake hose failure preventing hybrid control/shift actuator. Hybrid steering lock became disengaged and could not communicate with the certification ecu due constant power being disabled due to complete main body failure. Hybrid system cannot go back into park however ecm side did. Ecm was not receiving power as dealer coded main body as a plug in hybrid effectively disabling fuel systems (including emissions/fuel safety) causing full misclassification in the smart key certification process. Car starts, goes into ready and disables LIN comms alongside cutting main relay due to tailgate and fuel constant powers being cut while driving.
NHTSA complaint #11614548 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 150,000 milesFarmington, CT
HYBRID PROPULSION SYSTEM
The contact owns a 2013 Toyota Prius C. The contact stated that while his wife was attempting to cold-start the vehicle, the vehicle failed to start. The contact stated that on several occasions the vehicle was started; however, the instrument cluster and other electrical devices failed to operate as needed. The contact replaced the auxiliary battery. The vehicle was repaired, but the failure reoccurred, and the vehicle needed to be jump-started. The vehicle was not taken to a local dealer or independent mechanic to be diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 20V369000 (Hybrid Propulsion System); however, the VIN was not included in the recall. The manufacturer was not informed of the failure. The failure mileage was approximately 150,000.
NHTSA complaint #11715964 — an unverified report by a vehicle owner.
San Antonio, TX
ELECTRICAL SYSTEM
Brake master cylinder failure.
NHTSA complaint #11713042 — an unverified report by a vehicle owner.
San Antonio, TX
SERVICE BRAKES
Brake master cylinder failure.
NHTSA complaint #11713042 — an unverified report by a vehicle owner.
Milpitas, CA
SERVICE BRAKES
Car suddenly needed a jump start and again after a day or two of non-use. On the third day Brakes, ABS and traction control warnings were lighted up and remains. Brakes are mostly ineffective. My own scan returns the code C1252 and C1256 that says brake booster system failing. Took it to the dealer who charged $290 again to scan and came up with failed brake booster and pump assembly. The dealers is quoting total $4000 to fix. Toyota Customer Support Program Bulletin dated 8/2018 and revised on 8/2019 extends the warranty on for this issue (for Toyota Prius C 2013) for 10 years or 150000 miles. I was never informed by Toyota or the seller (Stevens Creek Toyota, San Jose CA) about this defect under warranty that I could have gotten repaired well before the dead line of 10 years. Now Both Toyota or the dealer's service department refuse to bear the repair cost.
NHTSA complaint #11708254 — an unverified report by a vehicle owner.
Crystal River, FL
SERVICE BRAKES
Warning lamps for ABS and others and the chiming dings came on while pulling away from the bank drive through and parking for a second. I shut the engine off and turned back on with no success. I was barely able to park in a spot because of difficulties braking. My car had been making an electric noise every 15 seconds or so previously, at different times when parked, but I thought it was the hybrid engine. Now I think it was the brake pump trying to build up pressure due to a faulty, leaking brake actuator.
NHTSA complaint #11706251 — an unverified report by a vehicle owner.
Seguin, TX
UNKNOWN OR OTHER
My 2013 Toyota Prius has a failed inverter/converter assembly, including the Intelligent Power Module (IPM). This component is critical for vehicle operation and designed to last the life of the car. Premature IPM shorting and inverter failure is a known defect acknowledged by Toyota through multiple recalls and service campaigns for other VINs with the same part number. My vehicle is giving codes P0A94 and P0A1A which are also listed in the recalls for other Prius models of similar age. My vehicle experiences the same failure, yet Toyota has denied goodwill coverage, claiming “insufficient service history.” Routine maintenance like oil changes and brake inspections does not affect this component, making the denial unreasonable. There is nothing to service on the inverter. This defect poses a serious safety risk, sudden inverter failure caused total loss of power while driving and loss of power steering, it was difficult to pull my car off the road. This poses a danger to drivers, passengers, and others on the road. Toyota’s exclusion of my VIN from coverage leaves me financially responsible for a known safety defect. I request NHTSA to investigate Toyota’s handling of inverter/IPM failures, the denial of goodwill assistance for affected VINs, and ensure that Toyota addresses this life-threatening defect consistently across all affected vehicles instead of narrowing the scope on who gets coverage when this is a dangerous electrical malfunction.
NHTSA complaint #11690862 — an unverified report by a vehicle owner.
Seguin, TX
ELECTRICAL SYSTEM
My 2013 Toyota Prius has a failed inverter/converter assembly, including the Intelligent Power Module (IPM). This component is critical for vehicle operation and designed to last the life of the car. Premature IPM shorting and inverter failure is a known defect acknowledged by Toyota through multiple recalls and service campaigns for other VINs with the same part number. My vehicle is giving codes P0A94 and P0A1A which are also listed in the recalls for other Prius models of similar age. My vehicle experiences the same failure, yet Toyota has denied goodwill coverage, claiming “insufficient service history.” Routine maintenance like oil changes and brake inspections does not affect this component, making the denial unreasonable. There is nothing to service on the inverter. This defect poses a serious safety risk, sudden inverter failure caused total loss of power while driving and loss of power steering, it was difficult to pull my car off the road. This poses a danger to drivers, passengers, and others on the road. Toyota’s exclusion of my VIN from coverage leaves me financially responsible for a known safety defect. I request NHTSA to investigate Toyota’s handling of inverter/IPM failures, the denial of goodwill assistance for affected VINs, and ensure that Toyota addresses this life-threatening defect consistently across all affected vehicles instead of narrowing the scope on who gets coverage when this is a dangerous electrical malfunction.
NHTSA complaint #11690862 — an unverified report by a vehicle owner.
at 75,421 milesAgawam, MA
HYBRID PROPULSION SYSTEM: INVERTER
The contact owns a 2013 Toyota Prius C. The contact stated that while driving at 25 MPH, the vehicle stalled and failed to restart. The contact stated that he and his wife were in the vehicle during the failure, and the vehicle was almost crashed into. The contact stated that he and his wife were left stranded in oncoming traffic. The vehicle was towed to the dealer, where it was diagnosed that there was a computer failure and that the inverter converter assembly needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 75,421.
NHTSA complaint #11684746 — an unverified report by a vehicle owner.
Coral Springs, FL
ELECTRICAL SYSTEM
failure of the Intelligent Power Module (IPM) within the inverter assembly
NHTSA complaint #11677091 — an unverified report by a vehicle owner.
Coral Springs, FL
ENGINE
failure of the Intelligent Power Module (IPM) within the inverter assembly
NHTSA complaint #11677091 — an unverified report by a vehicle owner.
Augusta, GA
SERVICE BRAKES
Recently the dash board lights started intermittently coming on. When they are on, the brakes do not work until pressed all the way to the floor and even then the car takes a long time to stop. The lights will randomly turn off and suddenly the car brakes work normally again. It is happening intermittently with no rhyme or reason as to when it will happen. It's scary to drive because I dont know if the brakes will work or not and I almost ran into another car when trying to stop at a stop light. I took the car to be inspected at the Toyota service center for $190 and after inspection they said the brake booster and master cylinder assembly need to be replaced and it will cost $2300.
NHTSA complaint #11670556 — an unverified report by a vehicle owner.
Fairfax Station, VA
SERVICE BRAKES
Require replacement of brake booster pump, decreased braking ability
NHTSA complaint #11668019 — an unverified report by a vehicle owner.
Detroit, MICrash
AIR BAGS
There was a driver side collision and the airbags did not deploy. Brakes do not slowly apply they slam down causing vehicle to slide/skid in emergency braking, ABS does not function properly. The dealership recently did an appraisal (4/2/25) on the vehicle that states “Lost communication with side airbag sensor LH, Side airbag sensor LH initialization incomplete, front speed sensor RH & LH circuit, and D- Door Motor ECU communication stop”. Insurance company inspected vehicle after crash, and there was a police report filed. There were no warning indicators prior to incident or after.
NHTSA complaint #11652650 — an unverified report by a vehicle owner.
Detroit, MICrash
UNKNOWN OR OTHER
There was a driver side collision and the airbags did not deploy. Brakes do not slowly apply they slam down causing vehicle to slide/skid in emergency braking, ABS does not function properly. The dealership recently did an appraisal (4/2/25) on the vehicle that states “Lost communication with side airbag sensor LH, Side airbag sensor LH initialization incomplete, front speed sensor RH & LH circuit, and D- Door Motor ECU communication stop”. Insurance company inspected vehicle after crash, and there was a police report filed. There were no warning indicators prior to incident or after.
NHTSA complaint #11652650 — an unverified report by a vehicle owner.
There was a driver side collision and the airbags did not deploy. Brakes do not slowly apply they slam down causing vehicle to slide/skid in emergency braking, ABS does not function properly. The dealership recently did an appraisal (4/2/25) on the vehicle that states “Lost communication with side airbag sensor LH, Side airbag sensor LH initialization incomplete, front speed sensor RH & LH circuit, and D- Door Motor ECU communication stop”. Insurance company inspected vehicle after crash, and there was a police report filed. There were no warning indicators prior to incident or after.
NHTSA complaint #11652650 — an unverified report by a vehicle owner.
Columbus, OH
SERVICE BRAKES
the vehicle exhibits several warning lights on the dash including ABS, VSC brake and handbrake. Diagnosed code as C1391 which toyota had released a bulletin to admit this issue, but they don’t make a recall instead of only repair it when occurred within their limited time line. now my vehicle falls in their bulletin scope but out of their “warranty “ scope. and quoted for thousands of repair. as a matter of fact, this put me at a great risk in driving it. and toyota didn’t make a public recall to solve this problem.
NHTSA complaint #11632163 — an unverified report by a vehicle owner.
Salem, MACrash
STEERING
Immobilized failure due to combination of brake hose failure preventing hybrid control/shift actuator. Hybrid steering lock became disengaged and could not communicate with the certification ecu due constant power being disabled due to complete main body failure. Hybrid system cannot go back into park however ecm side did. Ecm was not receiving power as dealer coded main body as a plug in hybrid effectively disabling fuel systems (including emissions/fuel safety) causing full misclassification in the smart key certification process. Car starts, goes into ready and disables LIN comms alongside cutting main relay due to tailgate and fuel constant powers being cut while driving.
NHTSA complaint #11614548 — an unverified report by a vehicle owner.
Salem, MACrash
ELECTRICAL SYSTEM
Immobilized failure due to combination of brake hose failure preventing hybrid control/shift actuator. Hybrid steering lock became disengaged and could not communicate with the certification ecu due constant power being disabled due to complete main body failure. Hybrid system cannot go back into park however ecm side did. Ecm was not receiving power as dealer coded main body as a plug in hybrid effectively disabling fuel systems (including emissions/fuel safety) causing full misclassification in the smart key certification process. Car starts, goes into ready and disables LIN comms alongside cutting main relay due to tailgate and fuel constant powers being cut while driving.
NHTSA complaint #11614548 — an unverified report by a vehicle owner.
Salem, MACrash
SERVICE BRAKES
Immobilized failure due to combination of brake hose failure preventing hybrid control/shift actuator. Hybrid steering lock became disengaged and could not communicate with the certification ecu due constant power being disabled due to complete main body failure. Hybrid system cannot go back into park however ecm side did. Ecm was not receiving power as dealer coded main body as a plug in hybrid effectively disabling fuel systems (including emissions/fuel safety) causing full misclassification in the smart key certification process. Car starts, goes into ready and disables LIN comms alongside cutting main relay due to tailgate and fuel constant powers being cut while driving.
NHTSA complaint #11614548 — an unverified report by a vehicle owner.
Orlando, FL
SERVICE BRAKES
Driving on the highway at 70mph my warning lights for my ABS, traction control, and other brake related warning lights came on. My brakes became soft and hard to stop the car. Immediately brought to dealer who said that my booster accumulator was leaking and needed to replace both the accumulator and pump for over $3,500. This is a know. Issue with Toyota because they have a service bulletin that they wouldn’t honor because my car is more than 10 years old. This is a serious issue and someone is going to get badly hurt.
NHTSA complaint #11614590 — an unverified report by a vehicle owner.
at 133,000 milesBoca Raton, FL
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Toyota Prius C. The contact stated while driving approximately 5 MPH and pulling out of the driveway, while attempting to depress the brake pedal, excessive amount of force was needed to depress the brake pedal. The contact stated that the braking distance was extended, and the vehicle was jerking while stopping. The contact stated that the ABS, Brakes, and traction control warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the hydraulic brake booster pump actuator and accumulator had failed and needed to be replaced. The dealer confirmed related the failure to Customer Satisfaction Program under NHTSA ID Number: 10181735 (Equipment Adaptive/Mobility, Equipment, Service Brakes) however the vehicle was no longer covered for the repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the Customer Service Program. The manufacturer referred the contact to the NHTSA Hotline to report. The failure mileage was 133,000.
NHTSA complaint #11607942 — an unverified report by a vehicle owner.
at 133,000 milesBoca Raton, FL
TRACTION CONTROL SYSTEM
The contact owns a 2013 Toyota Prius C. The contact stated while driving approximately 5 MPH and pulling out of the driveway, while attempting to depress the brake pedal, excessive amount of force was needed to depress the brake pedal. The contact stated that the braking distance was extended, and the vehicle was jerking while stopping. The contact stated that the ABS, Brakes, and traction control warning lights were illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the hydraulic brake booster pump actuator and accumulator had failed and needed to be replaced. The dealer confirmed related the failure to Customer Satisfaction Program under NHTSA ID Number: 10181735 (Equipment Adaptive/Mobility, Equipment, Service Brakes) however the vehicle was no longer covered for the repair. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the Customer Service Program. The manufacturer referred the contact to the NHTSA Hotline to report. The failure mileage was 133,000.
NHTSA complaint #11607942 — an unverified report by a vehicle owner.
Henrico, VA
EXTERIOR LIGHTING
Head low beam lights no work
NHTSA complaint #11596903 — an unverified report by a vehicle owner.
Porterville, CA
SERVICE BRAKES
I purchased this car July 14th 2023 from a dealership that wasn't Toyota for my daughter to go back and forth to school and as soon as we drove off the lot all kinds of lights came on I called the dealership asked what they were he acted like he didn't know what I was talking about so I've had it at a couple different shops finally Toyota looked at it the service manager let me know that there used to be a recall on the brake booster with master cylinder assembly and that that recall the extended warranty on it had expired I'm not sure how anything thats to do with safety expires when it's regarding your braking
NHTSA complaint #11572127 — an unverified report by a vehicle owner.
Chino, CA
VEHICLE SPEED CONTROL
I was going on my way to work on the freeway at approximately 65 miles per hour, suddenly I felt as if my car shut off will driving and I lost power. I pressed on the gas Pedal as I was pulled into the emergency lane to the right of the freeway, the gas pedal did not work. I pulled to the side and I shut the car off. I waited about 20 minutes and I turned the car back on.
NHTSA complaint #11539026 — an unverified report by a vehicle owner.