10 of the
737 complaints about the 2004 Toyota Prius are about the
steering — 1% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
127,632 miles.
The contact owns a 2004 Toyota Prius. The contact stated while driving 51 MPH, the vehicle experienced phantom braking and a loss of power steering assist with the engine overheating message displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 154,079.
NHTSA complaint #11468633 — an unverified report by a vehicle owner.
at 135,265 milesLynnfield, MACrash
STEERING
I WAS DRIVING APPROX. 15 MPH ON A STREET ON 5/14/20 AND WAS MAKING A SOFT TURN AND HEARD A 'CLICK' NOISE. IMMEDIATELY AFTER MY STEERING WHEEL BEGAN TO SPIN FREELY WHILE TOTALLY DISENGAGED FROM THE FRONT WHEELS CAUSING TOTAL INABILITY TO CONTROL DIRECTION OF VEHICLE TRAVEL. THIS CAUSED A MINOR COLLISION WITH ROCK /DEBRIS WHICH CAUSED MINOR FRONT BUMPER DAMAGE. I THEN HAD VEHICLE TOWED TO NEAREST MECHANIC WHO DETERMINED THAT THE MAIN BOLT AT THE INTERMEDIATE STEERING SHAFT AND STEERING RACK WAS DISCONNECTED. THE MECHANIC CHECKED THE SHAFT AND SPLINES FOR DAMAGE AND FOUND NONE, THEN PROCEEDED TO REATTACH BOLT. I WAS ALSO INFORMED BY THIS MECHANIC THAT TOYOTA HAD TWO RELATED RECALLS: ONE FOR THE STEERING SHAFT, AND ONE FOR THE INTERMEDIATE STEERING SHAFT EXTENSION. BOTH OF THESE RECALLS HAD BEEN ADDRESSED AND REPLACEMENT PARTS INSTALLED FOR MY VEHICLE. THERE ARE TWO RELATED RECALLS: 06V188000 (STEERING SHAFT) AND 12V537000 (INTERMEDIATE STEERING EXTENSION SHAFT).
NHTSA complaint #11325172 — an unverified report by a vehicle owner.
at 138,000 milesSpringfield, MA
STEERING
TL* THE CONTACT OWNS A 2004 TOYOTA PRIUS. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 12V537000 (STEERING) BY BALISE TOYOTA (1399 RIVERDALE ST, WEST SPRINGFIELD, MA 01089, (413) 306-3037), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 138,000.
NHTSA complaint #11203203 — an unverified report by a vehicle owner.
at 120,000 milesPalo Alto, CA
STEERING
FOR THE LAST COUPLE OF YEARS THERE IS A CLUNKING SOUND FROM THE STEERING COLUMN WHEN TURNING THE STEERING WHEEL FROM SIDE TO SIDE, EITHER STATIONARY OR WHEN MOVING.*DT
NHTSA complaint #11099507 — an unverified report by a vehicle owner.
at 217,029 milesYelm, WA
STEERING
CONTACTS STATED WATER PUMP AND ALTERNATOR STOPPED WORKING TWICE ON I'-5 TOWED TO TOYOTA TACOMA WHERE THEY FLUSHED FUEL BILLED $500 CAR BROKE DOWN ON WAY HOME TOWED BACK TO TOYOTA TOLD CHARGE WOULD BE 2500 TO FIX .. FLATBED DEDICATED CAR TO BRON'S AUTO HOSES AND COOLANT SYSTEM WAS MELTED PAYED $1500 TO REPLACE IN TIRE COOLANT SYSTEM AND STILL OWE 600 TO SYNCHRONY CAR CARE CARD NOW RETURNING HOME LAST WEEK TURNING AROUND TO BACK UP THERE WAS A LOUD CRUNCH STEERING BROKE STEERING WHEEL CRUNCHES WHEN TURNED WHEELS DO NOT TURN AT ALL MOVING DOWN THE ROAD CALLED TOYOTA THEY SAID THEY FIXED BOTH ON RECALL TO FIX IT MYSELF IT WASN'T THERE PROBLEM PARTS WORE OUT KICK ROCKS THE PARTS DIDN'T WEAR OUT THEY BROKE 5 MINUTES SOONER ID HAVE BEEN HEAD ON IN TRAFFIC ON HWY 405 INSTEAD OF BACKING UP ON THE CITY STREET. UNABLE TO STEER INTO OUR DRIVEWAY I'M ALREADY STUCK MAKING PAYMENTS ON COOLANT SYSTEM REPAIRS THAT WERE RECALL*DT
NHTSA complaint #11098144 — an unverified report by a vehicle owner.
at 113,700 milesLayton, UT
STEERING
MY DAUGHTER BORROWED MY PRIUS FOR A DRIVE FROM LAYTON, UTAH TO SEATTLE. WITHIN AN HOUR OF LEAVING MY HOME IN LAYTON, UTAH SHE CALLED CONCERNED ABOUT A VIBRATION IN THE FRONT END OF MY PRIUS AS SHE APPROACHED 80MPH. WHEN SHE RETURNED TO UTAH, I HAD THE TIRES CHECKED, REBALANCED, AND THE FRONT END REALIGNED. SOON AFTER THAT, MY HUSBAND AND I LEFT FOR THE TAHOE AREA. WE EXPERIENCED A VIBRATION WHENEVER WE EASED THE STEERING FROM EITHER A LEFT OR RIGHT PRESSURE TO NEUTRAL. THEN AT LOW SPEED GOING OVER A ROUGH ROAD WITH POTHOLES, IT SOUNDED AS IF THE STEERING COLUMN WAS GOING TO FALL APART. I HAVE A RECORDING OF THE RATTLING NOISE IT MADE. I RETURNED TO THE DEALERSHIP I PURCHASED MY PRIUS FROM. THEY FOUND THAT THE INTERMEDIATE SHAFT WAS LOOSE AND RECOMMENDED REPLACING IT. PARTS #45260,45209, AND 45221 WERE REPLACED. THE VIBRATION AND RATTLING NOISE HAVE BEEN ELIMINATED. THE COST TO ME WAS $1003.84. ACCORDING TO MY VIN NUMBER, THERE HAS BEEN NO RECALL FOR THE PARTS USED TO ASSEMBLE MY PRIUS. I URGE YOU TO LOOK FURTHER INTO THE QUALITY OF THE PARTS USED TO ASSEMBLE THE STEERING MECHANISM IN MY PRIUS.
NHTSA complaint #10660398 — an unverified report by a vehicle owner.
at 116,000 milesAntioch, CA
STEERING
LOST POWER STEERING CONTROL
NHTSA complaint #10625721 — an unverified report by a vehicle owner.
at 101,254 milesLaguna Beach, CA
STEERING
DURING NORMAL SERVICE AT DEALER SERVICE ADVISOR INDICATED THAT STEERING YOKE SUB ASSEMBLE AND SHAFT ASSEMBLY NEEDED TO BE REPLACED BECAUSE OF BINDING. DEALER INDICATED THAT THEY HAD DONE THE STEERING RECALL " NHTSA CAMPAIGN NUMBER: 06V188000 " IN 2006 ON THIS CAR. IS THE CURRENT ISSUE (WHICH WE HAD REPAIRED AT A COST OF ALMOST $1000) ASSOCIATED/OR AS A RESULT OF THE PRIOR RECALL?
NHTSA complaint #10418710 — an unverified report by a vehicle owner.
SAN Juan, PR
STEERING
CONSUMER COMPLAINT CONCERNING 2004 PRIUS TRANSMISSION. *TS THE CONSUMER HAD PROBLEMS STARTING IN LOW GEAR ON A HILL. THE CONSUMER RECEIVED A NOTICE REGARDING THE INTERMEDIATE SHAFT, HOWEVER WHEN HE ARRIVED AT THE DEALERSHIP, HE WAS TOLD THERE WERE NO PARTS AVAILABLE. THE DEALER EVENTUALLY REPLACED THE STEERING SHAFT.
NHTSA complaint #10168027 — an unverified report by a vehicle owner.
Everett, WA
STEERING:HYDRAULIC POWER ASSIST SYSTEM
I HAVE A 2004 TOYOTA PRIUS I PURCHASED USED LAST FEB (06). STARTING THE CAR DOES NOT IMMEDIATELY BRING UP THE DASH DISPLAY. IT REMAINS BLANK, HOWEVER I CAN SHIFT INTO GEAR. THE POWER STEERING IS OFF AS WELL. I RESTART AND RESTART AND EVENTUALLY THE DASH WILL POP ON. THE CAR IS DRIVABLE BUT ALL THE WARNING LIGHTS ARE NOT. NOT AT ONCE THOUGH. THE RED TRIANGLE WITH THE ! IN BETWEEN IS ALWAYS PRESENT BUT SOMETIMES IT IS JOINED BY THE CHECK ENGINE LIGHT OR THE ABS FAILURE LIGHT. THE TOYOTA DEALERSHIP IS STILL TRYING TO FIGURE OUT WHAT'S GOING ON.
NHTSA complaint #10167001 — an unverified report by a vehicle owner.