25 of the
383 complaints filed about the Toyota Redundant Sienna
are about the electrical system —
7% of everything owners reported.
The worst model year for it is 2021.
I was driving my Toyota Sienna on a busy 6 lane highway in the second to the left lane, on a bridge. Suddenly without any warning AT ALL, my vehicle lost all power and came to an abrupt halt in the middle of high speed traffic. My wife and children were all in the car and we were in imminent danger of getting hit by another vehicle. It took the police approximately 10 minutes to arrive during which we were in life threatening danger. After the vehicle stopped a message on the dashboard read Hybrid System Failure. The police tried to push our vehicle to a safe spot but the wheels wouldn't turn and the car had to be towed. Upon inspection by the mechanic it appears that there is a broken shaft in the transmission that may have caused this problem. I want to emphasize that there was NO WARNING at all and we did not have a chance to move to safety.
NHTSA complaint #11715113 — an unverified report by a vehicle owner.
The wiring harness connector for both lights has had water accumulate in the connector which causes the rear tail lights to fail. Both of my tail lights have failed, and the cause was corrosion inside the wiring harness connector. I had to replace the wiring harness and connectors on both sides, driver, and passenger And I had to pay out-of-pocket. The dealer said that this problem is common on 22 sienna's and I have seen other 22 sienna's with out their driver and passenger rear running lights burnt out.
NHTSA complaint #11687593 — an unverified report by a vehicle owner.
Pre-Collision System Malfunction, Hybrid System Malfunction, AWD System Malfunction suddenly when restarting the vehicle. Towed to Toyota of Downtown LA dealership. Toyota of Downtown LA Service tells me that the CPU on my relative new Sienna 2022 was fried from jump start when Sienna starting-battery was low. It was done by a AAA professional, I doubt that is the reason for the fried CPU. I believe Toyota engineers would not design/allow the CPU vulnerable to being fried from a jump start. This is a horrific design flaw if it is this way. This happens now, just 6 months after the 3 year warranty coverage. Toyota of Downtown LA Service is telling me it is going to cost me $2900 to replace this CPU. I find this unacceptable.
NHTSA complaint #11686051 — an unverified report by a vehicle owner.
05/13/23 - Hybrid malfunction, battery consistently dies/won't take a charge. 06/01 - 28/25 - Hybrid malfunction, Advanced Detection System Malfunction and Sonar Malfunction, ABS malfunction, Seatbelt malfunction, battery not charging. 06/09/23 - Van will not start; towed to Steet Toyota. Street confirmed numerous codes, AC issues. 06/27 - 07/06/23 - Van had to be taken to United Access, Albuquerque. 09/01/23 - 12/14/23 - Windshield wipers go off & run dry, cannot stop it & randomly happens. 10/11/23 - Hybrid malfunction, battery continues to die/won't take a charge. 10/23/23 - Hybrid malfunction, Advanced Detection System Malfunction and Sonar Malfunction, ABS malfunction, Seatbelt malfunction, battery not charging. Towed to United Access at personal expense. 11/12/23 - Picked up van from United Access repairs (dropped off 10/23/23). 12/08/24 - Hybrid malfunction, Advanced Detection System Malfunction and Sonar Malfunction, ABS malfunction, Seatbelt malfunction, battery not charging. Towed at personal expense. 12/08/24 - 01/15/25 - Hybrid malfunction, Advanced Detection System Malfunction and Sonar Malfunction, ABS malfunction, Seatbelt malfunction, battery dies/won't accept a charge. Hybrid malfunction, Advanced Detection System Malfunction and Sonar Malfunction, ABS malfunction, Seatbelt malfunction, battery dies/won't accept a charge; confirmed numerous codes. 05/24/24 - Hybrid malfunction, Advanced Detection System Malfunction and Sonar Malfunction, ABS malfunction, Seatbelt malfunction, battery issues. Windshield wipers still malfunctioning with no apparent cause. 07/25/24 - Hybrid malfunctions, confirms malfunctions & charging issues. 07/29 - 08/10/24 - Hybrid malfunction, Advanced Detection System Malfunction and Sonar Malfunction, ABS malfunction, Seatbelt malfunction, battery issues. Windshield wipers still malfunctioning with no apparent cause. 08/19/24 - Hybrid, Advanced Detection System, Sonar, ABS, seatbelt & battery dying. More issues.
NHTSA complaint #11681356 — an unverified report by a vehicle owner.
The complaint was the failure mode of a no start condition while traveling. The issue was related to partial or improper function of the DSM which caused a drain on the battery and battery cell damage requiring full replacement. The fix was a software update to prevent recurrence which cost several hundred dollars (according to the Toyota Service Bulletin or TSB-0089) along with approx $200 for diagnostic analysis. The TSB work would have been covered if we had not exceeded 36,000 miles. We had the vehicle for 3 years and 1 month. I do not understand the mileage impact to the coverage of a firmware update as this was related to a no start condition and could have occurred when we stopped at a rest stop area as we were traveling across country at the time. I am very disappointed with the failure and the impact of getting several jump starts for our vehicle as well as the couple days waiting to get scheduled into a dealership and 4 hours to get fixed.
NHTSA complaint #11641318 — an unverified report by a vehicle owner.
What component or system failed or malfunctioned, and is it available for inspection upon request? Toyota Integrated Dashcam, and yes its available to review. How was your safety or the safety of others put at risk? None Stop beeping Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, was replaced once under of warranty and failed again. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, failed again after 30,000 miles
NHTSA complaint #11636243 — an unverified report by a vehicle owner.
At the begining of 2024, I received a recall letter from Toyota regarding the airbag malfunction. I was told to wait for a remedy by Q3 of 2024. I patiently waited and was very anxious driving my vehicle. I recently did talk to my local dealer during my maintenance and they stated that they do not have any information regarding that and that I should call Toyota. I tried calling Toyota and was instructed to wait as they still have not got a remedy and that if I was getting in any accidents Toyota will be fully responsible. I bought the car to drive for my safety an this is the level of safety that I am getting. Thus I am here looking for help on how I can get this matter resolved as driving knowing that airbag has failed on the passenger side is very unsafe.
NHTSA complaint #11619652 — an unverified report by a vehicle owner.
WHILE STOPPING AT TRAFFIC LIGHT BEHIND OTHER CARS AND BRAKING ON SLIGHT DOWNSLOPE THE BRAKES LET OFF FOR A SECOND OR TWO, THEN RE-ENGAGED. FELT LIKE WHEN YOU HIT AN ICY PATCH OR OIL SPOT ON PAVEMENT. THE 2022 VEHICLE IS UNDER 3 YEARS OLD AND HAS 10,539 MILES ON IT AND THIS WAS FIRST TIME THIS HAS OCCURRED.
NHTSA complaint #11615433 — an unverified report by a vehicle owner.
1. The vehicle displayed the Rear Cross Traffic Alert (RCTA) warning light along with the Blind Spot Monitoring (BSM) warning light on the dash board. The vehicle was brought to Toyota of Ann Arbor for an inspection. After inspecting the vehicle, Toyota of Ann Arbor reported that road debris (snow, dirt, mud, etc.) was trapped between the bumper and the sensor resulting in the sensor to malfunction. The vehicle has been taken through a car wash with an underbody wash option, but due to the position of the sensor, the sensor is not able to be cleaned from a car wash. The sensor can only be cleaned by removing the bumper. But when the bumper is removed, the sensors have to be re-calibrated and the re-calibration of the sensors can only be completed by trained professionals. 2. Due to the malfunctioning sensor, the driver's safety is put at risk by not being alerted of obstructions (both objects or persons) behind the vehicle, nor oncoming cross traffic, nor detecting vehicles in blind spots. This could cause collisions or worse, fatality, due to the malfunction sensor not alerting the driver. 3. This vehicle has been able to reproduced the problem multiple times and as mentioned above, the vehicle was inspected and confirmed by the Toyota of Ann Arbor dealership. The dealership (Toyota of Ann Arbor) mentioned that there are multiple reports of this issue on other vehicles of the same make and model. 4. The vehicle or component has not been inspected by the manufacturer, police, insurance representative, or others. 5. No prior symptoms were seen or displayed prior to the failure.
NHTSA complaint #11559118 — an unverified report by a vehicle owner.
Our 2022 Toyota Sienna would not start after arriving at a doctor’s appointment. Contacted active ToyotaCare for towing - no one showed up. Called a friend to jump start van; consulted the owners’ manual and performed jump. Van started but could only be driven about 100 yds in parking lot. Van stopped; multiple error codes showed up when trying to jump start again. ToyotaCare didn’t call again or show up so we ended up paying for tow service to the dealership - Haley Toyota of Richmond. Dealership checked vehicle; concluded the battery had an internal weld problem but that the jump start was not performed properly even though the manual was followed. There are no jump start instructions in the engine compartment. We were given a Tech Bulletin instruction sheet with more accurate information. We were advised the Engine Control Unit was burned out, causing all the error codes and would not be covered under warranty because “we” did not perform the jump start correctly. The cost of repair is almost $1100.00 but the battery, which started all the issues, is covered under warranty. The Tech Instruction sheet indicates to me that Toyota was aware of the inadequate jump start instructions and failed to inform customers of the possible issues. The Tech Instruction sheet we were given is dated April 6, 2022 - one month BEFORE we purchased the vehicle. The sheet lists all Toyota hybrid models as affected.
NHTSA complaint #11558999 — an unverified report by a vehicle owner.
The breaks give out to a point where you run the risk of running into someone or something. We've visited Toyota 3 times now complaining of this issue yet they just state it's the regenerative breaks and how they operate. Although the breaking never got to this level of safety concern until we reached around 30,000 miles. I filed a complaint with Toyota that resulted in nothing being done. A couple examples would be sitting at a stop light and the breaks release almost causing us to run into the car in front of us. Pulling into daycare trying to stop while pulling into the parking spot and the breaks release. The last one is while going down hills the breaks seem to let go and the vehicle speeds up. It scared my wife so much that we actually sold the vehicle as Toyota deemed it safe. We loved the vehicle but can't risk the safety of our family.
NHTSA complaint #11540353 — an unverified report by a vehicle owner.
Ever since a tire was changed on the vehicle, it has had a recurring error message that states there is a malfunction in the tire pressure monitor system. As such, I rarely know the status of my tire pressure as the system has the malfunction at least 50% of the time. The car has been in service 2x for this issue and they have had it for close to 30 days and driven it all over saying they needed to drive it to make the error go away. They have replaced the sensors on the tire, nothing has worked and the problem still occurs daily.
NHTSA complaint #11539633 — an unverified report by a vehicle owner.
The contact owns a 2021 Toyota Sienna. The contact stated that while his wife was fueling the vehicle, his 5-year-old son pressed the automatic rear driver's side sliding door switch and the door opened, bumped, and scraped the fuel door. The contact's wife immediately stopped fueling the vehicle. The contact stated that the vehicle was designed with an automatic door lock that should engage to prevent the rear driver's side sliding door from opening and bumping into the fuel door while fueling the vehicle; however, the automatic door lock failed to engage. The contact stated that he was concerned that the failure had caused metal fragments intrusion in the fuel tank. The vehicle was taken to the dealer, where the cause for the failure could not be determined. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 49,000.
NHTSA complaint #11535892 — an unverified report by a vehicle owner.
Over the past 18 months, this vehicle has exhibited the following actions approximately 30-40 times. When slowing the vehicle, with brake pressure applied, the vehicle reacts appropriately until, at the slow speed( approximately 5-10 mph) it suddenly accelerates or surges ahead for approximately 1-2 seconds. The has occurred while in the process of turning as well as moving straight ahead. I have taken the vehicle to the dealer of the original sale, Shepard's Toyota, Thomaston Maine, and they have attempted to replicate this action. They were unable to do so. The reported to me that they contacted Toyota engineering and was told, I paraphrase, that when the drive battery is fully charged and the dynamic braking system is still creating a charge, the current is directed to the drive motors, despite the fact that the brake is applied to slow and stop the vehicle. These events have occurred inn the middle of turns, when attempting to stop at crosswalks, and stopping prior to entering a traffic stream. If I had not continued to apply the brake, the vehicle would have, in several case, collided with objects.
NHTSA complaint #11519555 — an unverified report by a vehicle owner.
I would like to make formal complaint in regards to a manufacture defect. I purchased my Toyota Sienna XSE brand new in August of 2021 at Cerritos Toyota in California. On December 24th at approximately 1:30 p.m. on Christmas eve, after filling up gas at Sam's club in Fountain Valley, CA. I pull out on to the street heading northbound on Warner approaching intersection as I come to complete stop on red. All of a sudden, my Sienna completely shut itself off and the engine light came on. I put it back on park and restart the car. As I attempt to accelerate forward. The car jerk and the brake didn't work and the engine light came on. Fortunately, I was able to make a U turn and pull into a gas station near by ( Shell) and I thank the lord almighty there was no car right behind me. I could of gotten rear ended. It was the most terrifying moment of my life. My wife and I was in the car at the time of the incident. We waited patiently over an hour for Triple AAA to have it tow the nearest dealership next to my house in Long Beach, CA. My 2021 Toyota Sienna currently has 52,023 miles and sitting at the dealership to be repair at Long Beach West Coast Toyota. I have contacted Toyota of this incident and they refused to fully covered repair instead they offered me 700 payment assistant the rest would come out of my pockets. I believed the car should be part of the campaign recall and nothing should come out my expense. I would like you you guys to investigate the incident and look into this matter as soon as possible because there thousands like my mind that could there have the same issue but was not part the campaign recall. A bulletin was published on April 13, 2022 affecting 2021 -2022 Toyota Sienna. Production Period March 3rd, 2020 through April 7th 2022. Manufacture's Campaign Number: Toyota: 22TB03
NHTSA complaint #11500540 — an unverified report by a vehicle owner.
The TPMS sensors stop working when driving at highway speeds and won't tell you the air pressure. Says see dealer but when I take it there, they can't do anything. Has happened probably 10 times. Usually only on interstate. Can be safety hazard if tire pressure goes low and no idea.
NHTSA complaint #11497113 — an unverified report by a vehicle owner.
The vehicle gets a jolt of power or speed while braking slowly or coming to a stop. This could result into an accident. This was addressed to multiple Toyota dealers and the problem was unidentified or undetectable to the technician multiple times. The problem is reported by several Sienna forum users but it is not being fixed by Toyota dealers.
NHTSA complaint #11495908 — an unverified report by a vehicle owner.