44 of the
122 complaints filed about the Vinfast VF 8
are about the driver-assist systems —
36% of everything owners reported.
The worst model year for it is 2023.
44
Complaints
36%
Share of all complaints
2
Crashes
0
Fires
Driver Assist & Collision Avoidance complaints by model year
See attached document for complaint. I am writing to file a formal complaint regarding serious delays and lack of communication surro ding a safety recall repair for my VinFast vehicle. I received an Important Safety Recall Notice from VinFast Auto LLC regarding Recall Notice VPAC 379 / NHTSA Recall No. 25V559, involving a software update to address issues with the Lane Keeping Assist {LKA) system. The notice states that this update should take approximately five (5) hours to complete. Despite this, I have been waiting for over three months to obtain an appointment for this recall service. When I went to the dealership today to drop off my vehicle, the staff could not provide any estimated timeframe for how long the repair would take. This is especially conce, ning because during a previous visit, my vehicle remained at the dealership for nearly one month. When I asked the employee how long the recall update would take, I was told they would not know until they began the software update process. I was also informed that once the update starts, it cannot be stopped. This was not communicated to me in advance, and I was left without any clear plan for transportation or support.I had to leave because I need to pickup my kids from school. I cannot find any appointments now? I asked how I was expected to get home or whether alternate transportation such as an Uber or loaner vehicle would be provided, and I was told that there was nothing they could do. I find it unacceptable that after waiting months for a safety recall repair-one that the manufacturer estimates at only five hours-the dealership is unable to provide a reasonable timeline or any assistance for customers who depend on their vehicles for daily transportation. I respectfully request that NHTSA review this matter, as consumers should not face excessive delays, unclear repair timeframes, or lack of transportation support when attempting to comply with an important safety recall. Thank you for your attention to this issue.
NHTSA complaint #11728770 — an unverified report by a vehicle owner.
As per recall notice received from Vinfast, I took my car to Service center for mandatory software upgrade on Jan 19 2026. It has been 46 days till now and I still don't have te car . Software upgrade has been having issues and all installed cameras were replaced but still software is not working as desired. There is no ETA on completion of the job and I have lost confidence in company's ability to correctly upgrade the software.without any glitches. I have also sent an email to Vinfast to buyback my lease since I dont want the vehicle anymore.
NHTSA complaint #11721891 — an unverified report by a vehicle owner.
The contact owns a 2025 Vinfast VF8. The contact stated that while driving at an undisclosed speed, the cruise control and steering assist feature did not function as intended. The contact stated that the steering wheel independently steered into an unintended direction. The contact stated that the failure almost caused a crash. The contact stated that the failure had occurred twice. In addition, the contact stated that the last failure was scary, and the vehicle had been parked since then. The contact later received notification of NHTSA Campaign Number: 25V559000 (Lane Departure). The manufacturer was made aware of the failure. In addition, the contact was advised to contact the independent contractor that was provided by the manufacturer to have the repair performed. The independent contractor was contacted; however, the contact was requested to pay for the repair. The contact declined the repair because the repair was a recall repair. The failure mileage was approximately 1. The VIN was unavailable.
NHTSA complaint #11706620 — an unverified report by a vehicle owner.
The contact owns a 2025 Vinfast VF8. The contact received notification of NHTSA Campaign Number: 25V559000 (Lane Departure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was unable to locate an authorized service center. The contact was also unable to contact the manufacturer for assistance in locating an authorized service center. The contact had not experienced a failure. VIN tool search not available.
NHTSA complaint #11698277 — an unverified report by a vehicle owner.
The contact leased a 2023 Vinfast VF 8. The contact received notification of NHTSA Campaign Number: 25V559000 (LANE DEPARTURE). The contact stated that while making a turn, the vehicle jerked, and the steering wheel unexpectedly became difficult to turn. In addition, the vehicle made wide turns. No warning lights were illuminated. The contact stated that on a separate occasion, the A/C failed to function as intended. The vehicle was repaired; however, the failure persisted. The contact stated that on a separate occasion, after the vehicle was charged at the residence, the charge was drained after two days. Most recently, the driver’s side door failed to lock as intended. The contact closed the front driver’s side door; however, the door opened independently and remained ajar. The vehicle was taken to an authorized mechanic; however, no cause for the failure was found. The contact stated that the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 5.
NHTSA complaint #11697753 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The 12v battery when car was purchased was defective. This caused the car to suddenly die. As per the sales manager where car was purchased heat disables the car from running properly.
NHTSA complaint #11678374 — an unverified report by a vehicle owner.
While driving and starting to do a turn if you get to close to the line the car will jerk the steering wheel in the direction you are turning and there has been a multiple times it's almost put my car into a concrete wall. It has also jerk the wheel hard enough that its caused me to go out of my lane and almost crash into other cars on turns. I would say it has happen at least 30 times since taking ownership November 11, 2024
NHTSA complaint #11647254 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicle did not slow down when in assistant driving mode. The vehicle was coming up on an intersection with a stoplight with two cars ahead of it. I had to apply breaks manually with the failure of the system slowing down fast enough. When I manually applied the brakes I pressed them hard after disengaging the driving assistant the car did not send any notifications following disengagement. The automatic emergency braking system also was not activated given that the vehicle had at minimum a cars length distance to stop. I did not receive an alert for the forward collision warning system even before applying brakes. I rear ended another car without any nonfictions to the car making impact as well. I commute on this road often as it is on the way to my job so I am familiar with the lights and intersections but was going further than usual which is why I decided to engage driving assistant.
NHTSA complaint #11635674 — an unverified report by a vehicle owner.
Vehicle did not slow down when in assistant driving mode. The vehicle was coming up on an intersection with a stoplight with two cars ahead of it. I had to apply breaks manually with the failure of the system slowing down fast enough. When I manually applied the brakes I pressed them hard after disengaging the driving assistant the car did not send any notifications following disengagement. The automatic emergency braking system also was not activated given that the vehicle had at minimum a cars length distance to stop. I did not receive an alert for the forward collision warning system even before applying brakes. I rear ended another car without any nonfictions to the car making impact as well. I commute on this road often as it is on the way to my job so I am familiar with the lights and intersections but was going further than usual which is why I decided to engage driving assistant.
NHTSA complaint #11635674 — an unverified report by a vehicle owner.
The contact owns a 2024 Vinfast VF8. The contact stated that while driving at various speeds, the Lane Assist feature constantly jerked the vehicle back to the center of the lane. The contact stated that the safety feature was very sensitive and was active upon the slightest drift. The contact was able to manually turn off the feature upon start of the vehicle; however, the contact stated that the feature had become unable to access. A mobile service technician was sent to the contact's workplace, and the contact was informed that the repair needed to be performed at a service center. The contact stated that a service appointment was not scheduled in a timely manner and the contact had become fearful of driving the vehicle. The vehicle was not repaired. The failure mileage was approximately 1,100.
NHTSA complaint #11631592 — an unverified report by a vehicle owner.
Got my car back from service a couple months ago and it is still performing with errors. While driving in a specific lane on the freeway the car would try to pull my steering wheel to the other lane. VinFast stated an update is all is needed and the problem still is occurring. This car is dangerous. One example of this is the Pleasanton California incident.
NHTSA complaint #11622428 — an unverified report by a vehicle owner.
When do you go does not detect lanes violently moves the steering wheel to try to maneuver you back into a lane. I’m constantly turning this feature off because it has posed a risk of crash on multiple occasions
NHTSA complaint #11618228 — an unverified report by a vehicle owner.
Lane keep assist is not able to detect curves and bend, and it tries to pull on the opposite lane instead keep it in the center of the lane. It is hard to override the steering input.
NHTSA complaint #11618204 — an unverified report by a vehicle owner.
I purchased my Vinfast VF8 in March 2023 as one of the first to be delivered. Unfortunately, on the first day of receiving the car, I encountered some issues. The fault sensors went off repeatedly, particularly during a rainy day. The car currently has 9600 miles on it, and it has been driven from San Diego to Irvine around 3-4 times to be serviced for issues associated with the functionality of the VF8, with one of those trips being to a repair facility in San Francisco. Issues that have been addressed include software updates, blank driving screen which occurred on three occasions repaired with a nationwide recall repair, brake repairs, AC replacement, sensor malfunctions, and hood latch issues. Records of these services have been diligently maintained as evidence of the necessary repairs. The next service appointment has been scheduled for September 2024, as it was the earliest available slot when the appointment was made in July. One recurring issue I've experienced is with the lane keep assist, which has been continuously faulty and almost caused several accidents while on the freeway. I brought this issue up to my service technician, who informed me that other Vinfast VF8 owners have reported similar problems. While the technician explained that the issue with the system is its sensitivity, I have found it necessary to turn the feature off before I start driving, to avoid close calls. Additionally, the car's front bumper has paint defects on the corners closest to the fenders, on both sides. On two separate occasions, the car turned off while I was driving and displayed sensor faults. I have documented the last incident with my cell phone as proof. During that occurrence, it took over 45 minutes to an hour to get the car restarted and I had to call a tow truck through Vinfast. The vehicle has been serviced more than expected for a new car with such low mileage, both in Irvine and San Francisco.
NHTSA complaint #11611052 — an unverified report by a vehicle owner.
While driving this vehicle, the steering would take control and pull me to another lane at times. While turning or merging into another lane, it would auto correct and steer me into the lane I’m not steering into causing me from losing control of which direction I’m going into. A hard pull of the steering wheel would try to auto correct. Car automatically turned off on me while on the freeway losing power to the whole car. They said an update to the car is all is needed. This car is unsafe and needs to be recalled from the road before another injury occurs.
NHTSA complaint #11609163 — an unverified report by a vehicle owner.
While driving this vehicle, the steering would take control and pull me to another lane at times. While turning or merging into another lane, it would auto correct and steer me into the lane I’m not steering into causing me from losing control of which direction I’m going into. A hard pull of the steering wheel would try to auto correct. Car automatically turned off on me while on the freeway losing power to the whole car. They said an update to the car is all is needed. This car is unsafe and needs to be recalled from the road before another injury occurs.
NHTSA complaint #11609163 — an unverified report by a vehicle owner.
The lane assist feature repeatedly comes on randomly and has almost caused several accidents while I was driving. Specifically, I was driving on the freeway today in moderate traffic and the emergency lane assist warning flashes on and the car begins to jerk the steering wheel. It caused me to try to correct this and almost caused my hitting the car next to me. There are warning lights that repeatedly just come on without there actually being an issue. The roll back feature works randomly and has almost caused me to hit the car behind me. I have had Vinfats out to my house three times already regarding problems with the software, safety issues, and inability for the car to come on at all.
NHTSA complaint #11607139 — an unverified report by a vehicle owner.
The lane assist feature repeatedly comes on randomly and has almost caused several accidents while I was driving. Specifically, I was driving on the freeway today in moderate traffic and the emergency lane assist warning flashes on and the car begins to jerk the steering wheel. It caused me to try to correct this and almost caused my hitting the car next to me. There are warning lights that repeatedly just come on without there actually being an issue. The roll back feature works randomly and has almost caused me to hit the car behind me. I have had Vinfats out to my house three times already regarding problems with the software, safety issues, and inability for the car to come on at all.
NHTSA complaint #11607139 — an unverified report by a vehicle owner.
Lane keep assist will intermittently trigger while driving straight. After having this happen several times, I now disable the option at the start of every drive. Lane keep assist module will trigger a fault and restart mid drive despite being turned off prior to driving. This is in a drive by wire vehicle in which there is no direct connection between the physical wheels and the steering wheels. This has happened 3 times to me, and once to my wife. It has happened on my neighborhood streets going less than 20 mph, and it has happened on highways going 65 mph. The modules on the vehicle will intermittently, but frequently fail. The notification of various modules failing only appears on the center console screen and lasts for less than .5 second. There is no log available to the owner/consumer for prior failures if the system is able to "recover". The only way that I was able to discover this behavior by the lane keep assist module is because 2 systems had failures, then cleared and the "feature" was suddenly active in the middle of a drive. I do not know what the first system that failed was, by the time I looked down it have changed to the lane keep assist module. The vehicle has aprox. 6000 total miles on it as of the most recent incident. All other incidents happened prior to that mileage. Vinfast customer service is happy to take reports and tell me that their vehicle service department will get in touch with me. There have been no attempts to contact me by the vehicle service department, and the company does not allow customers to directly contact the vehicle service department.
NHTSA complaint #11603022 — an unverified report by a vehicle owner.