2011 Volkswagen CC airbag problems

AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE

The contact owns a 2011 Volkswagen CC. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed with clockspring failure. The dealer informed the contact that the clockspring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The failure mileage was approximately 165,000.

NHTSA complaint #11475774 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL AND MORE. I DONT KWN THE VEHICLE ANY LONGER, HAD UNTIL OCTOBER 2P16. I DONT BELIEVE WE WERE EVER MADE AWARE OF ANY OF THE SEEMKNGLY SERIOUS RECALLS WITH THIS VEHICLE. I DROVE MY TWO CHILDREN KN THIS VEHICLE DAILY AND AM SHOCKED AT TJE SERIOUS NATURE OF THE RECALLS WE WERE NEVER TOLD ABOUT. SKMETHING NEEDS TO BE DONE!

NHTSA complaint #11056266 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL. HAVE RECEIVED A FEW RECALL NOTICES ABOUT THE AIRBAGS STATING I WILL BE INFORMED WHEN THE PARTS WILL BE IN.TODAY WAS THE FIRST TIME I RECEIVED A CALL TO ACTION. I AM A REAL ESTATE BROKER AND HAVE MAY CLIENTS IN MY CAR. VERY CONCERNING IF THEY FAIL IN THE FUTURE!

NHTSA complaint #11041504 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL / FUEL PUMP CONTROL MODULE THERE HAS BEEN NO REMEDY/REPAIR FOR EITHER OF THESE RECALLS AND I AM CONCERNED FOR THE SAFETY OF MYSELF, MY FAMILY AND OTHER VEHICLES. I AM NOT SATISFIED WITH THE NOTICE I RECEIVED STATING THAT THERE IS A SERIOUS ISSUE WITH MY CAR AND THERE IS NO REMEDY FOR IT. I CANNOT CONTINUE TO DIVE MY VEHICLE IN FEAR OF A MALFUNCTION THAT COULD TAKE MY LIFE.

NHTSA complaint #11034583 — an unverified report by a vehicle owner.

AIR BAGS

THEY SENTIDO ME A LETTER

NHTSA complaint #11034445 — an unverified report by a vehicle owner.

AIR BAGS

I WAS MAKING A RIGHT TURN WHEN I HEARD A LOUD POP IN THE STEERING WHEEL. ON THE DISPLAY IT SHOWED AIRBAG ERROR AND THE AIRBAG LIGHT CAME ON. I TOOK IT TO MY MECHANIC AND HE CALLED ME AN TOLD ME THAT MY AIRBAG WILL NOT WORK IN A CRASH AN THAT THERE IS TWO RECALLS ON MY CAR ONE BEING THE TAKATA AN THE OTHER BEING NHSTA RECALL NUMBER 15V48300. I CALLED THE DEALERSHIP AND TOLD THEM WHAT HAPPED AN THEY SAID THERE WAS RECALLS ACCORDING TO MY MODEL BUT WASN'T ANY RECALLS THEY CAN FIX ACCORDING TO MY VIN NUMBER WAS CURIOUS WHAT I NEED TO DO ABOUT THIS

NHTSA complaint #10971765 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) FOR THE FRONT DRIVER INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #10959180 — an unverified report by a vehicle owner.

AIR BAGS

FOR NO APPARENT REASON, STEERING CLOCK SPRING CEASED FUNCTION, RESULTING IN THE LOSS OF STEERING WHEEL CONTROLS, BUT MORE IMPORTANTLY, THE HORN AND DRIVER'S SIDE AIRBAG. UPON INTERNET SEARCH, THIS IS A VERY COMMON PROBLEM, STARTING AT 50,000 MILES.

NHTSA complaint #10958624 — an unverified report by a vehicle owner.

AIR BAGS

I WAS NOTIFIED BY VW THAT MY AIRBAG WAS MADE BY TAKADA AND WAS RECALLED, NEEDED REPLACEMENT. BUT THEY ALSO TOLD ME THAT VW HAD NO PART. IT'S BEEN DRAGGED ON UNTIL THIS DAY. PLEASE HELP.

NHTSA complaint #10950198 — an unverified report by a vehicle owner.

AIR BAGS

TWO YEARS AGO THEY PROMISED TO REPLACE AIRBAGS BUT HAVE NOT DONE SO. WE WANT TO GET NEW CAR BUT WE CANNOT SELL IT WITH THIS RECALL IN EFFECT. HOW CAN WE GET THEM TO FIX OUR CAR. OR CAN WE MAKE THEM BUY IT BACH.

NHTSA complaint #10945196 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL NOT CORRECTED

NHTSA complaint #10939614 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA INFLATORS , I RECEIVED A LETTER FROM VW BACK IN APRIL THAT THE AIR BAG WAS FAULTY AND HAS BEEN AT VW TWO TIMES AND THEY SAY THAT THERE HAS NOT BEEN A FIX FOR IT YET , I ASKED IF THEY WERE BUILDING NEW CARES WITH FAULTY AIR BAGS THEY JUST SAID THAT WHEN THE NEW TAKATA INFLATED CAME IN THAT THEY WOULD CALL ME AND I HAVE BEEN WAITING SINCE APRIL ??? HELP

NHTSA complaint #10939083 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING AND WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO A MECHANIC WHO DIAGNOSED THAT THE TIMING CHAIN TENSION CYLINDER AND THE ENGINE ASSEMBLY NEEDED TO BE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 16V078000 (AIR BAGS) AND 15V483000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #10937986 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL. RECALL DATE WAS FEBRUARY 9, 2016 AND THERE IS STILL NO RESOLUTION. THIS IS AFFECTING THE TRADE-IN VALUE OF MY VEHICLE BY $2,000 AND SEEMS TO BE TAKING TOO LONG TO RESOLVE.

NHTSA complaint #10934716 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL. I AM IN A POSITION WHERE I CANNOT TRADE IN MY CAR DUE TO THIS RECALL. IT IS FRUSTRATING AS I HAVE A NEW JOB I DO A LOT OF DRIVING AND WAS LOOKING TO GET A SAFER MORE ECONOMICAL AWD CAR. I AM AT A LOSS THAT I AM STUCK UNTIL THERE IS A FIX WHICH HAS NO ESTIMATED TIME FRAME.

NHTSA complaint #10928797 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 60 MPH, A LOUD GRINDING NOISE WAS HEARD AND THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. THE VIN WAS NOT AVAILABLE.

NHTSA complaint #10928579 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS. THE DEALER AND MANUFACTURER STATED THAT THE PARTS TO REPAIR THE AIR BAG WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN.

NHTSA complaint #10927670 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL #69M9, NHTSA #16V078 - MY LOCAL DEAL ADVISED ME THEY STILL DO NOT HAVE THE PARTS TO FIX FOR THIS PROBLEM. MY VEHICLE IS IDENTIFIED AS BEING IN YOUR ZONE "A" (HIGH PRIORITY FOR REPAIR). THIS REPAIR IS A CRITICAL SAFETY ISSUE AND NEEDS TO BE CORRECTED ASAP. WHEN CAN I EXPECT MY VEHICLE WILL BE REPAIRED? DO I NEED TO TAKE LEGAL ACTION TO GET VW TO RESOLVE THIS CRITICAL SAFETY PROBLEM?

NHTSA complaint #10920274 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #10917587 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #10917411 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL.

NHTSA complaint #10908598 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA AIR BAG RECALL. I LIVE IN FLORIDA AND IT HAS BEEN REPORTED THAT STATES WITH HIGH HUMIDLY AND HOTTER TEMPERATURES CAN CAUSE THE AIR BAGS TO IMPLODE. BASED ON THE AFOREMENTIONED AS WELL AS THE ACTUAL RECALL I WOULD LIKE TO KNOW WHEN THIS WILL BE RECTIFIED. MANY OF MY FRIENDS HAVE HAD THEIR VEHICLES RECALL FOR AIRBAGS REPAIRED OR AT LEAST PROVIDED A RENTAL CAR UNTIL A FIX IS AVAILABLE. VW HAS OFFERED ME NOTHING.

NHTSA complaint #10908221 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL. I LEFT MY CAR AT VW OPEN ROAD IN MANHATTAN 09/19/2016 AROUND 11:20AM FOR A RECALL FIX, THEY SAID IT WILL BE AVAILABLE 4PM , THEY CALLED ME 5:42PM TELLING ME THERE IS A PROBLEM, YOU HAVE A LOT OF THING THAT NEED TO BE FIXED LIKE ENGINE , FRONT TIRES.. AND THE LIST IS LONG.. THEY ASKED ME TO PAY $199 FEES IN ORDER TO JUST CHECK EVERYTHING AND THEN LET ME KNOW HOW MUCH I HAVE TO PAY.., INSTEAD OF THEM FIX THE 2 RECALLS I HAVE IN THAT CAR AND APOLOGIZE TO ME, THEY TRYING TO THROW THE BALL BACK TO SO IT SOUND LIKE MY PROBLEM AND I HAVE TO PAY, IT'S NOT THEIRS !!! THEY ASKED ME TO GET A NEW CAR AND OF COURSE I HAVE TO PAY FOR THE NEW CAR THEY SAID, I DIDN'T EVEN FINISH PAYING FOR MY AFFECTED ONE YET... I'M REALLY DISAPPOINTED, ANGRY, ESPECIALLY THAT I NEED THIS CAR FOR MY WORK ... I STILL LEFT THE CAR THERE IN ORDER FOR THEM CHECK WHAT NEEDS TO BE FIXED AND OF COURSE THEY SAID I HAVE TO PAY FOR IT... WHAT CUSTOMER SERVICE IS THIS ????!!!

NHTSA complaint #10908287 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL - TODAY AFTER ENDLESS WAITING FOR THE DEALER TO BE ABLE TO REPAIR THE AIRBAGS IN OUR 2011 VW CC MY WIFE AND I DECIDED TO TRADE THIS CAR IN AS WE FELT THE RISK FOR AIRBAG RELATED INJURIES IN THE EVENT OF A DEPLOYMENT WERE NOT WORTH KEEPING THE CAR. WE WERE SHOCKED TO FIND THAT DEALERSHIPS WILL NOT EVEN TAKE THIS CAR IN ON TRADE DUE TO THE OPEN RECALL WITHOUT REMEDY. WE FEEL WE ARE NOW FORCED TO DRIVE A VEHICLE WITH A KNOWN SAFETY DEFECT THAT INCREASES OUR CHANCE OF INJURY AND/OR DEATH IN THE EVENT OF AN AIRBAG DEPLOYMENT. I ASKED A LOCAL VW DEALER TO BUY THE CAR BUT THEIR OFFER WAS FAR BELOW FAIR VALUE BECAUSE THEY STATED THE CAR WOULD HAVE TO SIT UNTIL THEY COULD FIX THE ISSUE. THEY OFFER NO BUY BACK PROGRAM THAT IS FAIR TO THE CONSUMER OR LOANER CAR UNTIL THIS COULD BE RESOLVED. AGAIN RESULTING IS MY FAMILY BEING FORCED TO DRIVE A VEHICLE WITH A KNOWN SAFETY ISSUE. I AM SHOCKED BY THIS BEING ALLOWED. I SPOKE WITH VW CUSTOMER SERVICE CENTER WHO ALSO OFFERED NO TIMEFRAME OR OPTIONS FOR ME AND MY FAMILY. I FAULT NOT ONLY TAKATA FOR NOT SUPPLYING THE REPLACEMENT PARTS IN A TIMELY MANNER BUT ALSO VOLKSWAGEN FOR NOT OFFERING ANY VIABLE OPTIONS FOR ME TO MAKE SURE MY FAMILY IS TRAVELING IN A SAFE VEHICLE. PLEASE PUT PRESSURE OF BOTH TAKATA AND THE MANUFACTURES TO REMEDY THIS SITUATION QUICKLY SO WE CAN EITHER GET OUR VEHICLE REPAIRED OR TRADE IT IN FOR A VEHICLE THAT IS SAFE TO DRIVE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #10894515 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #10894218 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER RECALL CONCERNING THE AIR BAGS. THE DEALER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FOR THE RECALL REMEDY. THE MANUFACTURER WAS ALSO UNABLE TO PROVIDE A SPECIFIC TIME FRAME THAT THE PARTS WOULD BECOME AVAILABLE. THE DEALER DID NOT PROVIDE A TIME FRAME SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 06/29/16*LJ UPDATED 07/11/16.

NHTSA complaint #10870586 — an unverified report by a vehicle owner.

AIR BAGS

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #10862468 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE CONTACT STATED THAT AFTER THE VEHICLE WAS STARTED, THE ERROR MESSAGE "STEERING WHEEL CLOCK SPRING DEFECTIVE " DISPLAYED ACROSS THE INSTRUMENT PANEL INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V483000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.

NHTSA complaint #10807397 — an unverified report by a vehicle owner.