34 of the
1,359 complaints filed about the Volkswagen CC
are about the throttle and cruise control —
3% of everything owners reported.
The worst model year for it is 2010.
34
Complaints
3%
Share of all complaints
7
Crashes
1
Fires
Acceleration & Cruise Control complaints by model year
The DQ250 6-speed DSG (dual clutch) automatic transmission in my 2017 Volkswagen CC Executive has catastrophically failed at 37,768 miles. COMPONENT FAILURE: The mechatronic unit, the electro-hydraulic controller that manages all gear selection and clutch engagement inside the DSG transmission has failed. The transmission is available for inspection upon request. WHAT HAPPENED: Symptoms began with intermittent failure to engage gear after stopping at intersections and stop signs. The transmission would slip out of gear or refuse to engage, leaving the vehicle momentarily unable to accelerate from a dead stop in traffic, a dangerous condition with cross-traffic approaching. The condition progressed to include an audible whining and slipping noise during downshifts, consistent with inadequate hydraulic clamping pressure on the clutch pack. The transmission then lost the ability to engage reverse gear entirely. The vehicle was driven home in forward gears only and is now inoperable and parked. SAFETY RISK: On multiple occasions, the vehicle was unable to accelerate from a complete stop at intersections with active cross-traffic. Loss of reverse gear eliminates the ability to maneuver out of dangerous situations in parking lots, driveways, and streets. This vehicle is unsafe to operate. WARNING SIGNS: No warning lamps or dashboard messages appeared prior to or during the failure. The first symptom was intermittent hesitation and slipping when attempting to engage from a stop. The condition worsened rapidly over a short period until reverse was lost completely. DEALER/MANUFACTURER CONTACT: The manufacturer was contacted. A callback was promised within two business days and was never received. The vehicle has not yet been inspected by a dealer because the servicing dealer, a Volkswagen-authorized dealership, has permanently closed. The vehicle is awaiting tow to a specialist for diagnostic confirmation. MAINTENANCE HISTORY: At SM VW until it closed. Once at Indy Shop
NHTSA complaint #11741730 — an unverified report by a vehicle owner.
WHILE DRIVING IN DC AND ALSO WHILE STATIONARY MY CAR ENGINE BEGINS TO STAGGER OR SHAKE REPEATEDLY AND THE FUEL PUMP AND INJECTORS ARE ALSO GIVING OUT THE EXHAUST SYSTEM FEELS BACKED UP EPC LIGHT GOES ON AND OFF CONSTANTLY AND AIR INTAKE MANIFOLD LOOKS OUT OF SORTS SPARK PLUGS GO OUT VERY FAST AS WELL .
NHTSA complaint #11290878 — an unverified report by a vehicle owner.
DRIVING ON A RAINY DAY THE ABS BRAKES SKID SLIGHTLY AND AND THEN THE ABS LIGHT THE TRACTION CONTROL LIGHT THE PARKING BRAKE THE AIRBAG LIGHT IT ALSO SAYS (FAULT/ ABS STABALIZATION CONTROL (ESC) AND NEXT MESSAGE IS AIR BAG FAULT ALL TURN ON THEN TURN OFF A FEW DAYS LATER THEY ARE ALL SOLID AND STAYING ON MECHANIC SAYS IT'S A BAD SPEED SENSOR LET'S SEE IT'S NOT REPAIRED YET
NHTSA complaint #11234982 — an unverified report by a vehicle owner.
I WAS DRIVING MY CAR HEADED OUT OF TOWN AND NOTICED WHILE DRIVING MY CAR STARTED TO ACCELERATING ON ITS ON ALMOST CAUSING ME TO ALMOST LOSE CONTROL AND HIT THE PERSON IN FRONT OF ME PUTTING ME AND MY FAMILY LIFE IN DANGER. WE ENDED UP TURNING AROUND TO HEAD BACK HOME AND ON THE WAY HOME WE STARTED SMELLING A STRONG GAS THE SMELL WAS SO LOUD WE ENDED UP PULLING OVER AND CALLING FOR A RIDE ALSO WHEN STOPPED AT A LIGHT OR STOP SIGN TO LONG I NOTICED THE VEHICLE WOULD JUMP OUT OF DRIVING AND SWITCH INTO A DIFFERENT GEAR ON IT'S OWN CASING ME TO HAVE TO PUT MY EMERGENCY SIGNAL LIGHTS ON AND RESTART THE VEHICLE IN ORDER TO GET IT BACK INTO DRIVING EVERYTIME THAT HAPPENED I WOULD NOTICE THAT THE D ON THE DASHBOARD WOULD BE GONE I ENDED UP TAKING MY VEHICLE TO THE DEALERSHIP VW IN BRADENTON FL SO IT COULD BE LOOKED AT IT HAD RECALLS IT THEY ALSO LISTED A FEW OTHER THINGS THEY NEEDED TO DO SO AFTER THEM SO CALLED FIXING IT THE COST I HAD TO PAY WAS $1,555.88 SO AS I LEFT I NOTICED THE ENGINE LIGHT WAS BACK ON THE CAR WAS STILL DOING THE SAME THING LIKE IT NEVER WAS FIXED I CALLED THE DEALER AND THEY TOLD ME TO BRING IT BACK NEXT FRIDAY I ENDED UP STOPPING TO TO CHECK MY OLI LEVEL AND NOTICED THAT VW DEALER MECHANIC FORGOT TO PUT MY OIL BACK IN MY CAR AFTER FIXING A SMALL DRIP THAT THEY SAID WASNT THAT ARGENT TO FIX AND IN I DECIDED TO GO AHEAD AND LET THEM DO ANYWAYS BEFORE I DROPPED MY CAR OFF TO VW I HAD JUST GOT A OIL CHANGE 2 DAYS BEFORE AT THIS POINT I'M SO HURT I'M A PATIENT OF 1 WITHOUT A CAR NOW ALL BECAUSE THE VW FORGOT TO PUT MY OIL BACK INTO MY CAR WHEN THEY GOT DONE MY CAR IS DESTROYED MY $1,555.88 >IS GONE MY MOTOR HAD NO OIL IN AND ALL I GOT WAS A SORRY EVERYTHING I WORKED WORKED HARD FROM WAS TAKEN AWAY FROM ME ALL IN A BLINK OF A EYE😢
NHTSA complaint #11186859 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2016 VOLKSWAGEN CC. WHILE PULLING INTO A PARKING SPACE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING, THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL; HOWEVER, IT CRASHED INTO A CEMENT WALL. THE CONTACT SUSTAINED NECK, SHOULDER, AND ARM INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO SCHUMACHER VOLKSWAGEN OF WEST PALM BEACH (LOCATED AT 3001 OKEECHOBEE BOULEVARD, WEST PALM BEACH, FL 33409, (561) 935-4490), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,000.
NHTSA complaint #11173513 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNED A 2014 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE ACCELERATED OUT OF CONTROL ACROSS THE ROAD AND CRASHED INTO A COUPLE OF TREES IN A NEIGHBOR'S YARD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT ONLY THE DRIVER SIDE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOTALED AND WAS TOWED TO THE DEALER (DIEHL AUTOMOTIVE, 258 PITTSBURGH RD, BUTLER, PA 16002, 724-282-8898). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 17V509000 (FUEL SYSTEM, GASOLINE) AND 18V148000 (AIR BAGS), WHICH STATED THAT PARTS WERE UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11111697 — an unverified report by a vehicle owner.
POLICE OFFICER PULLED OVER MY VEHICLE DUE TO SPEEDING WHILE MY SPEEDOMETER READ THE EXACT SPEED LIMIT. MY SPEEDOMETER NEEDLE FLUCTUATES IN SPEED (MOVES UP AND DOWN RANDOMLY) EVEN WITH CRUISE CONTROL ON. ALSO SAME PROBLEM FOR THE TACHOMETER. THIS IS A DEFECTIVE ITEM AND CAN CAUSE AND OR ACCUMULATE TO A CAR ACCIDENT AND OR DEATH. I HAVE READ ON COUNTLESS FORUMS OF VOLKSWAGEN OWNERS STATING THEIR NEWER VOLKSWAGEN MODELS HAVE INCORRECT SPEED READINGS I HAVE EVEN CHECKED WITH A HANDHELD GPS SYSTEM AND IT DID NOT READ WHAT WAS DISPLAYED ON MY SPEEDOMENTER.
NHTSA complaint #11100462 — an unverified report by a vehicle owner.
ONE TIME IN THE HIGHWAY SPEED MAY BE 80 MILES SOME BODY FRONT ME TRY TO STOP QUICKLY AND WHEN I TRY TO USED THE BREAK DOESN'T HELP ME, NO BREAK AND I GET LEFT ROUTE IN THE SHOULDER BECAUSE I HAVEN'T BREAK SYSTEM
NHTSA complaint #11097748 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. WHILE OPERATING THE VEHICLE, THE SPEED SUDDENLY DECREASED WITHOUT WARNING. DURING THE FAILURE, THE INSTRUMENT PANEL INDICATORS FLASHED OFF AND ON. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (VOLKSWAGEN OF NORTH SCOTTSDALE, 7001 CHAUNCEY LN, PHOENIX, AZ 85054) WHERE IT WAS DIAGNOSED THAT THE NOX SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.
NHTSA complaint #11078360 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN CC. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE DECELERATED AND THEN STALLED. ALSO, THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO PUSH THE VEHICLE INTO A PARKING LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.
NHTSA complaint #11058093 — an unverified report by a vehicle owner.
STEPPING ON THE ACCELERATOR DOES NOT ALWAYS PRODUCT MOTION. DANGEROUS SITUATION WHEN MORE ACCELERATION IS NEEDED SUCH AS ON AN ENTRANCE RAMP OR PASSING OTHER VEHICLES OR HAVING TO ACCELERATE TO AVOID A CRASH. THIS HAS BEEN A CONSTANT SINCE WE PURCHASED THIS CAR (NEW) IN 2012. THE DEALER SERVICE DEPARTMENT TOLD US THIS A SPORT VEHICLE AND THERE IS NOT A PROBLEM WITH THE CAR AS LONG AS WE ACCELERATE HARDER. THE RECALL PARTS ARE STILL NOT AVAILABLE ACCORDING TO VW OF ORLAND PARK IL.
NHTSA complaint #11053925 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 VOLKSWAGEN CC. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DECELERATED AND THEN ACCELERATED TO 80 MPH, THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO DECELERATE. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THAT THE HEADLIGHTS INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO BEMER MOTOR CARS (9201 RICHMOND AVE, HOUSTON, TX 77063, PHONE: (713) 900-2443), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS THEN TAKEN TO ARCHER VOLKSWAGEN (10400 SW FWAY, HOUSTON, TX 77074, PHONE: (713) 272-1775) WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR MODULE, THE CAMSHAFT SENSOR, RADIATOR CORE SUPPORT, FRONT LOWER CONTROL ARM, BUSHINGS ALIGNMENT, REAR BRACKET ROTORS, AND BRAKE FLUID NEEDED TO BE REPLACED. THE DEALER ONLY MADE SOME OF THE REPAIRS DUE TO THE REPAIR COST. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.
NHTSA complaint #11052328 — an unverified report by a vehicle owner.
WHEN EITHER SLOWING DOWN OR COMING TO A STOP MY CAR STARTS JERKING , I ATTEMPT TO ACCELERATE AND I CANNOT , MY CAR SEEMS TO GOING INTO A NEUTRAL STATE. THE DRIVE (D) GEAR FLASHES SO I AM STUCK. I HAVE TO PUT MY CAR INTO PARK (P) TURN OFF MY CAR IN THE MIDDLE OF TRAFFIC THEN TURN IT BACK ON TO DRIVE. ALSO, IF I AM IN THE DRIVE (D) GEAR AND I NEED TO GO IN REVERSE (R) I HAVE TO PUT INTO PARK (P) THEN TURN IT OFF AND THEN MOVE INTO THE REVERSE (R) GEAR. THIS STARTED HAPPENING INTERMITTENTLY, I TOOK IT TO VW AND THEY DIDN'T SEE ANYTHING WRONG WITH IT. I TOOK IT TO THE LOCAL O'REILLYS AND THEY SAW A P2711 CODE, I TOOK IT TO A LOCAL TRANSMISSION REPAIR AND THEY TOLD ME THEY GET A LOT OF THESE COMPLAINTS AND SUGGESTED I REPORT IT TO YOU.I I ALSO CALLED THE VW DEALERSHIP IN TALLAHASSEE FL WHERE I PURCHASED MY CAR THEY TOLD ME IT COULD COST ANYWHERE FROM $5000 TO $1100 TO FIX. IN MY RESEARCH I SAW THE SAME THING HAPPENED IN AUSTRALIA WHERE A LADY DIED BECAUSE THE GEAR SHIFTED FROM DRIVE INTO NEUTRAL WHILE SHE WAS DRIVING. I AM AFRAID FOR MY SAFETY AND MY DAUGHTERS WHO RIDE WITH ME. VW NEEDS TO RECALL THE DSG TRANSMISSION AND IMPLEMENT A FIX.
NHTSA complaint #11048866 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN CC. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE CONTACT STATED THAT THE RPMS INCREASED TO 3,500; HOWEVER, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STATED THAT THE GEAR SHIFTER FELT AS IF THE VEHICLE SHIFTED INTO SPORT MODE. THE DRIVE ICON ILLUMINATED. WHILE ATTEMPTING TO DEPRESS THE ACCELERATOR PEDAL AGAIN, THE ENGINE REVVED, BUT THE VEHICLE FAILED TO ACCELERATE. THE CONTACT HAD TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO MCKINNEY VOLKSWAGEN DEALER AT (855) 402-5098 LOCATED AT 3600 S CENTRAL EXPY, MCKINNEY, TX 75070 WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED; HOWEVER, THE DEALER STATED THAT THE ENGINE COULD NOT BE TAKEN APART. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED; HOWEVER, THE MECHATRONIC CONTROL MODULE WAS REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
NHTSA complaint #11047455 — an unverified report by a vehicle owner.
THE ENGINE LIGHT IS ON IN MY VEHICLE AND I FOUND OUT THERE IS AN UNEXPECTED MECHANICAL GEAR DISENGAGEMENT (TROUBLE CODE P2711). THE DEALERSHIP QUOTED $2,400 SUGGESTING ME TO REPLACE CLUTCH PACKS, AFTER I SPENT $140 SIMPLY FOR DIAGNOSIS. I SAW THAT VW USED TO PROVIDE A SAFETY RECALL AND EXTENDED WARRANTY FOR DSG TRANSMISSION FOR CERTAIN MODELS IN 2007 TO 2010. I ALSO FOUND ONLINE THAT THERE ARE MANY REPORTED DSG-RELATED FAILURES. I, JUST AS MANY VW OWNERS DO, HAVE EXPERIENCED DELAYS AT SHIFT POINTS, CAUSING ERRATIC SHIFTING, JERKING, LONG STALL PAUSES, CLUTCH SLIPPING, SURGING IN FORWARD AND REVERSE, ETC. WHILE THE CAR IS EITHER ACCELERATING, PASSING OR CRUISING. HOWEVER, MY 2010 VW CC (55K MILEAGE) IS NOT UNDER THIS EXTENDED WARRANTY. I THINK IT'S VERY RIDICULOUS, SINCE I'VE TAKEN GOOD CARE OF MY VEHICLE, BUT HAVE ALREADY EXPERIENCED 3 SAFETY RECALL (INCLUDING TAKATA RECALL AND FUEL PUMP RECALL), AND THIS TIME THEY REFUSE TO REIMBURSE MY COSTS INCURRED BY THEIR COMMONLY-KNOWN DANGEROUS TRANSMISSION FAILURE. I'M ALREADY HUGELY INFLUENCED BY THIS MODEL'S SAFETY RECALLS, AND DON'T WANT TO PAY $2400 FOR THEIR DESIGN DEFECTS. EVEN IF I REPAIR IT AT MY OWN EXPENSE, IT'S HARD TO SAY SUCH A BAD TRANSMISSION WILL NOT CAUSE OTHER DANGER OR TROUBLE IN THE FUTURE. IF THIS IS THE SAME DSG TRANSMISSION THAT'S REPORTED TO BE TROUBLESOME, THEIR WARRANTY/RECALL SHOULD BE FAIRLY PROVIDED TO ALL INFLUENCED VEHICLES. THANK YOU FOR YOUR TIME!
NHTSA complaint #11031431 — an unverified report by a vehicle owner.
ON SEPTEMBER 16, 2017, MY WIFE WAS DRIVING OUR VOLKSWAGEN CC LUXURY 2009, AND IT LOST POWER WHILE IN MOTION, SHE CRASHED INTO A DRESSER IN OUR GARAGE AND AND DAMAGED THE DRYWALL OF OUR HOME. WE CALLED OUR INSURANCE BECAUSE WE JUST HAD PURCHASED THIS CAR ON LABOR DAY 2017, FROM THE AUDI DEALERSHIP IN LAKELAND, FL, AND DURING THE CLAIM WE FOUND OUT THAT THIS OPEN RECALL HAD NOT BEEN FIXED. SO I CONTACTED THE AUDI DEALERSHIP AND THEY RETRIEVED WITH A PROMISE TO HAVE IT FIXED AT THE VW DEALERSHIP IN LAKE LAND FLORIDA, SINCE THIS WAS THE MANUFACTURERS DEALERSHIP. WELL TODAY I WAS TOLD BY THE AUDI DEALERSHIP THAT THE VW DEALERSHIP LOCATED ON 209 S LAKE PARKER AVENUE, LAKE LAND, FL 33801SAID THE NHTSA WEBSITE RECALL WAS WRONG AND THERE IS NO RECALL FOR THE VEHICLE SO THEY CANNOT FIX A VEHICLE WITHOUT AN ACTIVE RECALL. I EMAILED THE AUDI DEALERSHIP DOCUMENTS FROM YOUR WEBSITE ABOUT THE RECALL AND YET THEY CLAIM THE VW DEALERSHIP WILL NOT FIX THE VEHICLE. I HAVE ATTACHED A COPY OF THE RECALL FROM YOUR WEBSITE, PLEASE LET ME KNOW WHAT MY NEXT STEPS SHOULD BE. MY WIFE AND I HAVE NOT VEHICLE FOR THE LAST WEEK, IT IS NOW WITH THE AUDI DEALERSHIP IN LAKELAND FL. 1RECALLS ASSOCIATED WITH THIS VIN AUG 16,2017 MANUFACTURER RECALL NUMBER20AE NHTSA RECALL NUMBER17V509 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. SAFETY RISK A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY.
NHTSA complaint #11030374 — an unverified report by a vehicle owner.
FROM THE VOLKSWAGEN RECALL SITE RE: STEERING WHEEL AIR BAG & CLOCK SPRING. SUMMARY: VOLKSWAGEN GROUP OF AMERICA, INC. (VOLKSWAGEN) IS RECALLING CERTAIN MODEL YEAR 2010-2014 VOLKSWAGEN CC VEHICLES. IN THE AFFECTED VEHICLES, DEBRIS MAY CONTAMINATE THE AIR BAG CLOCK SPRING, A SPIRAL WOUND, FLAT CABLE THAT KEEPS THE AIR BAG POWERED WHILE THE STEERING WHEEL IS BEING TURNED. THIS CONTAMINATION MAY TEAR THE CABLE AND RESULT IN A LOSS OF ELECTRICAL CONNECTION TO THE DRIVER'S FRONTAL AIR BAG. CONSEQUENCE: A LOSS OF ELECTRICAL CONNECTION TO THE DRIVER'S FRONTAL AIR BAG WILL PREVENT THE AIR BAG FROM DEPLOYING IN THE EVENT OF A VEHICLE CRASH, INCREASING THE RISK OF INJURY. THE LOCAL VW DEALER SAYS OUR CAR IS NOT INCLUDED HOWEVER, NOTHING WORKS ON THE STEERING WHEEL AND THE AIR BAG WARNING LIGHT IN THE DASH IS ON. WHEN CONTACTING VW DIRECT I AM TOLD NHTSA IS RESPONSIBLE FOR EXPANDING THE RECALL TO INCLUDE OUR VIN. QUESTIONS? IS OUR CAR SAFE TO DRIVE? IF WE HAVE A FRONT END COLLISION WILL THE STEERING WHEEL AIR BAG WORK? IF NHTSA IS AWARE OF 420,000 RECALLS FOR THIS SAME ISSUE WILL THE RECALL BE EXPANDED TO COVER OTHER VIN? THIS IS AN EXPENSIVE FIX AND ALL LOGIC TELLS ME IT SHOULD HAVE BEEN INCLUDED IN THE ORIGINAL RECALL.
NHTSA complaint #11001780 — an unverified report by a vehicle owner.
WHILE DRIVING MY VEHICLE ON THE HIGHWAY, THE COMPUTER FLASHED A WARNING THAT THERE IS A PARKING BREAK ERROR AND THE VEHICLE PROCEEDED TO STOP. WHEN PRESSING THE GAS PEDAL THE CAR WOULD NOT MOVE. FOLLOWING THE REPEATED ( OVER 6 TIMES) SHUTTING DOWN AND RESTARTING OF THE CAR THE PARKING ERROR WARNING AND THE ENGINE LIGHT APPEARED AND VEHICLE ONCE AGAIN PROCEEDED TO STOP AND NO FORWARD MOTION TOOK PLACE WHEN GAS PEDAL WAS PRESSED. VEHICLE SHUT DOWN ON TWO MAJOR HIGHWAYS AT HIGH TRAFFIC/ RUSH HOUR TIMES. FOLLOWING THESE INCIDENTS THE VEHICLE WAS REPAIRED BY SUNRISE VOLKSWAGEN DEALERSHIP. THEY PREFORMED A DIAGNOSTIC AND REPLACED THE FUEL PUMP INJECTION SYSTEM. THE VEHICLE WAS RETURNED TO ME AND A LITTLE OVER A MONTH LATER (OCTOBER 22ND) THE SAME PROBLEM REOCCURRED ONCE AGAIN SHUTTING DOWN MULTIPLE TIMES ON A MAJOR HIGHWAY. THE VEHICLE HAD TO BE TOWED BACK TO THE DEALER WHERE THEY ARE CURRENTLY WORKING ON ANOTHER DIAGNOSTIC. IT SHOULD BE NOTED THAT IN ADDITION TO THIS PROBLEM, PRIOR MALFUNCTION HAS RESULTED IN REPLACEMENT OF THE ENTIRE ENGINE IN THIS VEHICLE. I'VE ALSO EXPERIENCED SEVERAL COOLANT SYSTEM ISSUES FOR WHICH I HAVE HAD TO RETURN TO THE DEALERSHIP REPEATEDLY. I AM EXTREMELY CONCERNED REGARDING THE SAFETY OF THIS VEHICLE DUE TO THE LOSS OF ACCELERATION WHILE IN MOTION AT HIGHWAY SPEEDS. EACH TIME I'M TOLD THE PROBLEM HAS BEEN RESOLVED, I AM EXPOSED TO POSSIBLE HIGHWAY FATALITY AS I RESUME DRIVING. MY SUGGESTION THAT THE VEHICLE BE REPLACED WAS REJECTED AND EACH ATTEMPT AT REPAIR HAS PROVEN TO BE UNSUCCESSFUL IN RESOLVING THE PROBLEMS.
NHTSA complaint #10785788 — an unverified report by a vehicle owner.