Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
24.9%
1,000 – 9,999 miles
1946.3%
10,000 – 24,999 miles
614.6%
25,000 – 49,999 miles
1331.7%
50,000 – 74,999 miles
12.4%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 2015peak 8Dec 2023
NHTSA investigations into the 2015 Volkswagen E-Golf
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
Recalls on the 2015 Volkswagen E-Golf
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
18V329000
UNKNOWN OR OTHER
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Risk: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
16V138000
ENGINE AND ENGINE COOLING:ENGINE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015-2016 e-Golf vehicles manufactured May 21, 2014, to March 1, 2016. Oversensitive diagnostics for the high-voltage battery management system may falsely detect an electrical surge resulting in the vehicle's electric drive motor shutting down unexpectedly.
Risk: An unexpected vehicle shutdown can increase the risk of a crash.
15V627000
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2015 Jetta vehicles manufactured September 8, 2014, to November 28, 2014, Golf vehicles manufactured April 2, 2014, to December 3, 2014, and E-Golf vehicles manufactured July 26, 2014, to October 18, 2014. The affected vehicles are equipped a Passenger Occupant Detection System (PODS) that may have been manufactured improperly. As a result, the front passenger seat occupant may be improperly classified or may not be detected.
Risk: In the event of a crash, if the front passenger seat occupant is incorrectly classified or non-detected, the passenger frontal air bag may deploy improperly or not at all, increasing the risk of occupant injury.
In the owners' own words, exactly as filed with NHTSA.
Riverdale, NJ
POWER TRAIN
I was driving and the car shuddered and lost all power and would not accelerate. The car glided to a stop, but there were no shoulders so I was stuck blocking traffic. Later, the police helped push it to a side street where it was safe to park. The dashboard displayed the following error: "Error: Electrical System. Stop!" This message occured at the time of the failure. There were no symptoms or warnings prior to the failure. This message can not be found in the owners manual. Turning the car off and on does not change the situation. The vehicle has not been inspected by a dealer and is awaiting a tow to a dealer
NHTSA complaint #11560661 — an unverified report by a vehicle owner.
Riverdale, NJ
FUEL/PROPULSION SYSTEM
I was driving and the car shuddered and lost all power and would not accelerate. The car glided to a stop, but there were no shoulders so I was stuck blocking traffic. Later, the police helped push it to a side street where it was safe to park. The dashboard displayed the following error: "Error: Electrical System. Stop!" This message occured at the time of the failure. There were no symptoms or warnings prior to the failure. This message can not be found in the owners manual. Turning the car off and on does not change the situation. The vehicle has not been inspected by a dealer and is awaiting a tow to a dealer
NHTSA complaint #11560661 — an unverified report by a vehicle owner.
North Branford, CT
UNKNOWN OR OTHER
There is a known issue regarding a software update required to keep using the heat and cooling options on 2015 and older eGOLF models. Without this patch the heating and cooling of the vehicle will cease to operate. This includes the defogging capability for front and side windows in cold weather. On more than one occasion, I have had to wipe condensation from the windows while driving due to the failure of the heat pump. VW is aware of this software issue, but for vehicles out of the standard warranty will require a service diagnostic fee as well as a large repair cost for essentially a software upgrade. VW owns the diagnostic tools and software so there is no third party way to fix this issue. Affected vehicles should have the software update applied so visibility is not affected during driving. TSB attached
NHTSA complaint #11444703 — an unverified report by a vehicle owner.
San Diego, CA
UNKNOWN OR OTHER
The trim located around the gear selectors has separated leaving a sharp chrome edge that cuts your hand when reaching into the cubby beyond the shifter. This issue was corrected by VW Canada in a recall but not by VW US. It is a known issue and is prevalent across the golf lineup.
NHTSA complaint #11427386 — an unverified report by a vehicle owner.
at 27,500 milesSeattle, WA
POWER TRAIN
CAR WAS IN MOTION ON A CITY STREET AND SUDDENLY LOST POWER. PULLED OFF ROAD, WAITED AND RESTARTED VEHICLE WITH NORMAL FUNCTION. EVALUATED AT VW DEALER AND TOLD THE DC-DC CONVERTOR IS NOT WORKING PROPERLY AND SHUTTING DOWN THE MOTOR. THIS PART WAS PART OF A PRIOR SAFETY RECALL BY NHSTA, AND THE CAR WAS EVALUATED AND SAID TO BE FIXED. CONTACTED VW OF AMERICA (CASE # 04750977) AND TOLD THERE WAS NOTHING THEY COULD DO AS THE CAR WAS OUT OF WARRANTY.
NHTSA complaint #11414340 — an unverified report by a vehicle owner.
at 27,500 milesSeattle, WA
ELECTRICAL SYSTEM
CAR WAS IN MOTION ON A CITY STREET AND SUDDENLY LOST POWER. PULLED OFF ROAD, WAITED AND RESTARTED VEHICLE WITH NORMAL FUNCTION. EVALUATED AT VW DEALER AND TOLD THE DC-DC CONVERTOR IS NOT WORKING PROPERLY AND SHUTTING DOWN THE MOTOR. THIS PART WAS PART OF A PRIOR SAFETY RECALL BY NHSTA, AND THE CAR WAS EVALUATED AND SAID TO BE FIXED. CONTACTED VW OF AMERICA (CASE # 04750977) AND TOLD THERE WAS NOTHING THEY COULD DO AS THE CAR WAS OUT OF WARRANTY.
NHTSA complaint #11414340 — an unverified report by a vehicle owner.
at 27,500 milesSeattle, WA
FUEL/PROPULSION SYSTEM
CAR WAS IN MOTION ON A CITY STREET AND SUDDENLY LOST POWER. PULLED OFF ROAD, WAITED AND RESTARTED VEHICLE WITH NORMAL FUNCTION. EVALUATED AT VW DEALER AND TOLD THE DC-DC CONVERTOR IS NOT WORKING PROPERLY AND SHUTTING DOWN THE MOTOR. THIS PART WAS PART OF A PRIOR SAFETY RECALL BY NHSTA, AND THE CAR WAS EVALUATED AND SAID TO BE FIXED. CONTACTED VW OF AMERICA (CASE # 04750977) AND TOLD THERE WAS NOTHING THEY COULD DO AS THE CAR WAS OUT OF WARRANTY.
NHTSA complaint #11414340 — an unverified report by a vehicle owner.
at 15,000 milesST. Paul, MN
UNKNOWN OR OTHER
WHEN I WENT TO UNPLUG MY CAR IN MY GARAGE, THE CHARGING PORT WOULD NOT RELEASE THE CHARGER. WHEN I LOOKED IT UP ONLINE, I FOUND THAT MANY PEOPLE WHO OWNED 2015 E-GOLFS HAD THE EXACT SAME PROBLEM AND THAT NONE OF THE ELECTRICAL RESETS WOULD WORK TO GET THE CHARGING PORT TO RELEASE THE CHARGING CABLE. (HTTPS://WWW.MYVWEGOLF.COM/FORUM/VIEWTOPIC.PHP?F=12&T=839&START=60) I TRIED ALL THE ELECTRICAL RESETS ANYWAY, BUT NOTHING WORKED. THE CAR WAS LOCKED DOWN, AND IT WOULD NOT EVEN LET ME PUT IT IN NEUTRAL, SO IT COULD NOT BE ROLLED ON TO A TOW TRUCK. THE TOW TRUCK DAMAGED THE UNDERCARRIAGE OF MY CAR TRYING TO GET IT OUT OF MY GARAGE AS A RESULT. I HAD THE CAR TOWED TO THE LUTHER WESTSIDE VW DEALERSHIP IN MINNEAPOLIS, MN, AND THEY WANT TO CHARGE ME A DEDUCTIBLE EVEN THOUGH THE FREQUENCY OF THIS ISSUE POINTS TO A MANUFACTURING DEFECT. THE CHARGING PORT SHOULD BE RECALLED. PEOPLE ARE BEING STRANDED OVER AND OVER AGAIN BECAUSE VW WON'T TAKE RESPONSIBILITY FOR THIS.
NHTSA complaint #11298298 — an unverified report by a vehicle owner.
at 25,000 milesLOS Gatos, CA
ELECTRICAL SYSTEM
THE VEHICLE INTERMITTENTLY WILL NOT UNLOCK/RELEASE THE CHARGING CONNECTOR FROM THE CONNECTION PORT. WHEN THIS OCCURS, THE EMERGENCY RELEASE PROCEDURE FOR THE VEHICLE WILL NOT RELEASE THE CHARGING CONNECTOR. THE CHARGING STATUS INDICATOR IS RED. EVENTUALLY CONNECTOR FINALLY RELEASES BUT AFTER EITHER HOURS OF WAITING OR SOMETIMES HITTTING THE CONNECTOR TO JAR IT FREE. DURING THE LOCKED CONDITION, THE VEHICLE IS NOT MOVEABLE - WILL NOT OPERATE. IF IT OCCURS AT A PUBLIC CHARGER, THE CAR IS LITERALLY TIED TO THE CHARGER AND BUILDING, UNABLE EVEN TO BE TOWED. CHARGERS CAN BE IN SOME KIND OF BLEAK, SCARY PLACES. NOT ALWAYS WHERE YOU WANT TO BE TRAPPED ALONE AT NIGHT. THERE ARE MANY REPORTS BY OTHER OWNERS/DRIVERS OF THE SAME YEAR AND MODEL, SEE: HTTPS://WWW.MYVWEGOLF.COM/FORUM/VIEWTOPIC.PHP?F=12&T=839&START=10 OR HTTPS://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?9292185-NOW-CHARGER-PORT-WON-T-RELEASE-CHARGER-CONNECTER! OR HTTPS://WWW.MYVWEGOLF.COM/FORUM/VIEWTOPIC.PHP?F=12&T=158&START=30 . THERE ARE OTHERS ALSO.
NHTSA complaint #11268374 — an unverified report by a vehicle owner.
at 25,000 milesLOS Gatos, CA
ENGINE
THE VEHICLE INTERMITTENTLY WILL NOT UNLOCK/RELEASE THE CHARGING CONNECTOR FROM THE CONNECTION PORT. WHEN THIS OCCURS, THE EMERGENCY RELEASE PROCEDURE FOR THE VEHICLE WILL NOT RELEASE THE CHARGING CONNECTOR. THE CHARGING STATUS INDICATOR IS RED. EVENTUALLY CONNECTOR FINALLY RELEASES BUT AFTER EITHER HOURS OF WAITING OR SOMETIMES HITTTING THE CONNECTOR TO JAR IT FREE. DURING THE LOCKED CONDITION, THE VEHICLE IS NOT MOVEABLE - WILL NOT OPERATE. IF IT OCCURS AT A PUBLIC CHARGER, THE CAR IS LITERALLY TIED TO THE CHARGER AND BUILDING, UNABLE EVEN TO BE TOWED. CHARGERS CAN BE IN SOME KIND OF BLEAK, SCARY PLACES. NOT ALWAYS WHERE YOU WANT TO BE TRAPPED ALONE AT NIGHT. THERE ARE MANY REPORTS BY OTHER OWNERS/DRIVERS OF THE SAME YEAR AND MODEL, SEE: HTTPS://WWW.MYVWEGOLF.COM/FORUM/VIEWTOPIC.PHP?F=12&T=839&START=10 OR HTTPS://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?9292185-NOW-CHARGER-PORT-WON-T-RELEASE-CHARGER-CONNECTER! OR HTTPS://WWW.MYVWEGOLF.COM/FORUM/VIEWTOPIC.PHP?F=12&T=158&START=30 . THERE ARE OTHERS ALSO.
NHTSA complaint #11268374 — an unverified report by a vehicle owner.
at 25,000 milesLOS Gatos, CA
FUEL/PROPULSION SYSTEM
THE VEHICLE INTERMITTENTLY WILL NOT UNLOCK/RELEASE THE CHARGING CONNECTOR FROM THE CONNECTION PORT. WHEN THIS OCCURS, THE EMERGENCY RELEASE PROCEDURE FOR THE VEHICLE WILL NOT RELEASE THE CHARGING CONNECTOR. THE CHARGING STATUS INDICATOR IS RED. EVENTUALLY CONNECTOR FINALLY RELEASES BUT AFTER EITHER HOURS OF WAITING OR SOMETIMES HITTTING THE CONNECTOR TO JAR IT FREE. DURING THE LOCKED CONDITION, THE VEHICLE IS NOT MOVEABLE - WILL NOT OPERATE. IF IT OCCURS AT A PUBLIC CHARGER, THE CAR IS LITERALLY TIED TO THE CHARGER AND BUILDING, UNABLE EVEN TO BE TOWED. CHARGERS CAN BE IN SOME KIND OF BLEAK, SCARY PLACES. NOT ALWAYS WHERE YOU WANT TO BE TRAPPED ALONE AT NIGHT. THERE ARE MANY REPORTS BY OTHER OWNERS/DRIVERS OF THE SAME YEAR AND MODEL, SEE: HTTPS://WWW.MYVWEGOLF.COM/FORUM/VIEWTOPIC.PHP?F=12&T=839&START=10 OR HTTPS://FORUMS.VWVORTEX.COM/SHOWTHREAD.PHP?9292185-NOW-CHARGER-PORT-WON-T-RELEASE-CHARGER-CONNECTER! OR HTTPS://WWW.MYVWEGOLF.COM/FORUM/VIEWTOPIC.PHP?F=12&T=158&START=30 . THERE ARE OTHERS ALSO.
NHTSA complaint #11268374 — an unverified report by a vehicle owner.
at 47,000 milesLOS Gatos, CA
ELECTRICAL SYSTEM
THE 2015 EGOLF LOCKS THE CHARGING CONNECTOR ONTO THE VEHICLE DURING CHARGING. THIS FUNCTIONALITY HAS TWO (AT LEAST) BENEFITS TO THE VEHICLE OPERATOR. ONE BENEFIT IS THAT THE (VERY EXPENSEIVE) CAR CHARGER'S POWER SUPPLY CAN'T EASILY BE STOLEN DURING CHARGING. A SECOND, SAFETY-CENTRIC, FUNCTION IS DERIVED BY NOT ALLOWING THE CHARGING PORT TO SEPARATE WHILE A CHARGE IS UNDERWAY PREVENTING POSSIBLE ELECTRICAL ARCS AND ELECTROCUTION. THE LOCKING MECHAISM INTERMITTENLY FAILS TO UNLOCK TOGETHER WITH THE REST OF THE DOORS AND FUNCTIONS ON THE VEHICLE. THIS HAS SEVERAL POTENTIAL DANGERS TO A VEHICLE OPERATOR. WHEH THE CHARGE CONNECTER WILL NOT RELEASE, THE VEHICLE WILL START AND MIGHT CREATE A SITUATION OF BEING STRANDED AT NIGHT IN A PUBLC CHARGING LOCATION. TJRTRRWERT---9RR-RRWPWRHIS HAS HAPPENED TO ME. TRYING TO RELEASE THE PLUG REQUIRES A STRONG LONG NARROW OBJECT (USUALLY METAL) BE INSERTED INTO THE SHIELDED AREA OF THE LOCKING MECHANISM. THE MECHANISM CAN SOMETIMES BE OVER-RIDDEN THROUGH TRIAL AND ERROR. EVENAUALLY, THOUGH AN OOPERATOR IS GOING TO ACCIDENTALLY CONTACT ONE OF THE HIGH VOLTAGE TERMINALS.AND BE SERIOUSLY HURT OR KILLED. CLIPPERCREEK CHARGING EQUIPMENT SEEMS MORE LIKELY TO CAUSRE THIS CONDITION. OUR HSC-40 UNIT AND THE SMALLER 120V TRAVEL MODEL THESE ARE OTHER SIMILAR REPORTS FOUND ONLINE: HTTPS://WWW.MYVWEGOLF.COM/FORUM/VIEWTOPIC.PHP?F=12&T=839 ' HTTPS://WWW.MYVWEGOLF.COM/FORUM/VIEWTOPIC.PHP?F=12&T=839#P7764 ' HTTPS://WWW.MYVWEGOLF.COM/FORUM/VIEWTOPIC.PHP?F=12&T=839#P7764
NHTSA complaint #11255767 — an unverified report by a vehicle owner.
at 26,415 milesLawrenceville, GA
ELECTRICAL SYSTEM
EV CHARGER WILL NOT DISENGAGE FROM PORT EVEN WHEN CAR IS UNLOCKED WITH REMOTE. RED LIGHT INDICATING CHARGING FAILURE REMAINS AND CHARGER MUST BE REMOVED USING EMERGENCY DISENGAGE PIN WHICH IS DIFFICULT TO ACCESS AND CAR IS IMMOBILIZED WHILE CHARGER REMAINS STUCK. ELECTRICAL ERROR MESSAGE REQUESTING SERVICE COMES UP ON DASHBOARD TWO DAYS BUT DISAPPEARS UPON RESTART OF VEHICLE.
NHTSA complaint #11241947 — an unverified report by a vehicle owner.
at 40,000 milesSugar Hill, GA
FUEL/PROPULSION SYSTEM
CHARGE PORT LOCK WOULD NOT RELEASE CHARGING CABLE AFTER CHARGING IS DONE. RESULTS IN STUCK CHARGING CABLES AT PUBLIC CHARGING STATIONS.
NHTSA complaint #11197314 — an unverified report by a vehicle owner.
at 50,000 milesDavis, CA
UNKNOWN OR OTHER
CAR WILL NOT DETACH/RELEASE FROM CHARGER IN INTERMITTENT BUT REGULARLY OCCCURRING FREQUENCY. HAPPEN ABOUT ONCE WEEKLY. LEAVES DRIVER STRANDED. HAVE NOW STARTED USING RUBBER MALLET TO TAP CHARGER FREE. VEHICLE IS ALWAYS STATIONARY.
NHTSA complaint #11109747 — an unverified report by a vehicle owner.
at 21,000 milesVallejo, CA
ELECTRICAL SYSTEM
MY VEHICLE IS PARKED PLUGGED INTO A 240 V CHARGING STATION IN MY GARAGE/DRIVEWAY. I CANNOT DISCONNECT THE CHARGER BECAUSE THE RED LIGHT ON MY CAR IS ON SOLID RED AND THE LOCK WILL NOT DISENGAGE. ACCORDING TO THE MANUAL, WHEN THE LIGHT COMES ON RED SOLID TO SEEK EXPERT ADVICE. HOWEVER, NO ONE AT THE VOLKSWAGEN DEALERSHIP KNOWS HOW TO FIX IT. NOW MY VEHICLE STUCK IN THE DRIVEWAY AND CAN'T EVEN BE TOWED BECAUSE IT IS ATTACHED TO MY HOUSE.
NHTSA complaint #11024860 — an unverified report by a vehicle owner.
at 27,000 milesAliso Viejo, CA
ELECTRICAL SYSTEM
TODAY, WHILE DRIVING ON LOCAL ROAD, CAR STARTED TO SHAKE AND MESSAGE APPEARED "BATTERY MALFUNCTION" AND CAR JUST DIED WHILE RUNNING 40 MPH. AFTER I TURNED IT OFF AND ON AFTER FEW MINS EVERYTHING WAS FINE FOR ANOTHER COUPLE OF HUNDREDS FEET AND THEN IT REPEATED AGAIN. THIS TIME WHILE I WAS ON THE TRAFFIC LIGHT.
NHTSA complaint #11013776 — an unverified report by a vehicle owner.
at 35,614 milesCamarillo, CA
UNKNOWN OR OTHER
THE 2015 AND 2016 EGOLF'S HAVE A CHARGING FAULT WHICH PREVENTS THE CHARGE PLUG FROM BEING REMOVED FROM THE CAR. THIS PERMANENTLY ATTACHES THE CAR TO THE CHARGER IT IS CONNECTED TO, BE IT AT HOME, IN A MALL, AT THE GROCERY, ETC. THE ISSUE IS DESCRIBED IN DETAIL HERE: HTTP://WWW.MYVWEGOLF.COM/FORUM/VIEWTOPIC.PHP?F=12&T=839
NHTSA complaint #10995432 — an unverified report by a vehicle owner.
Malibu, CA
FUEL/PROPULSION SYSTEM
CHARGER THAT CAME WITH THE CAR WAS STUCK AND COULD NOT BE REMOVED FROM CHARGING PORT. NORMAL PROCEDURE IS TO UNLOCK THE CAR, WHICH UNLOCKS THE CHARGER PIN AND ALLOWS IT TO BE REMOVED. I REPEATED THE PROCESS MULTIPLE TIMES, UNPLUGGED THE CHARGER FROM THE WALL OUTLET, TURNED CAR OFF AND ON, ETC. EVENTUALLY I LEFT THE CAR ALONE FOR 20 MINUTES, WENT BACK AND CLICKED THE LOCK/UNLOCK FOB MULTIPLE TIMES, AND THE CHARGER RELEASED FROM THE CAR. LOOKING ONLINE, I SEE THIS HAS BEEN AN ONGOING PROBLEM AND THE LOCKING SYSTEM IS FAULTY. VW NEEDS TO UPDATE THE SOFTWARE OR REMOVE THE LOCKING FEATURE ALTOGETHER.
NHTSA complaint #10967495 — an unverified report by a vehicle owner.
at 25,555 milesAurora, IL
ELECTRICAL SYSTEM
I EXPERIENCED THIS ERROR "ELECTRICAL SYSTEM FAILURE: STOP!". I COULDN'T USE MY CAR. I HAD TO WAIT FOR COUPLE OF MINUTES AND AFTER THIS EVERITHING WAS BACK TO NORMAL
NHTSA complaint #10937081 — an unverified report by a vehicle owner.
at 25,555 milesAurora, IL
ENGINE
I EXPERIENCED THIS ERROR "ELECTRICAL SYSTEM FAILURE: STOP!". I COULDN'T USE MY CAR. I HAD TO WAIT FOR COUPLE OF MINUTES AND AFTER THIS EVERITHING WAS BACK TO NORMAL
NHTSA complaint #10937081 — an unverified report by a vehicle owner.
at 19,000 milesLOS Angeles, CA
ELECTRICAL SYSTEM
AFTER CHARGING TIME RESUMED, THE CAR DOESN'T RELEASE THE CHARGE PLUG . CHARGE LIGHT TURNED RED.-LOCK WON'T RELEASE.-THE CAR IS STUCK BECAUSE THE PIN IS STUCK AND IT WON'T UNLOCK. AT THE END OF THE DAY IT UNLOCKED BY ITSELF NOW IT HAPPENED FOR THE SECOND TIME AFTER ONLY 3 DAYS SINCE LAST TIME.
NHTSA complaint #10936112 — an unverified report by a vehicle owner.
at 4,800 milesWestford, MA
ELECTRICAL SYSTEM
THERE ARE MULTIPLE CONDITIONS UNDER WHICH THE CAR'S CHARGING CONNECTOR ALLOWS REMOVAL OF THE PLUG FROM THE VEHICLE WHILE POWER IS ENGAGED. THIS HAS LEAD TO SPARKS BEING GENERATED ON REMOVAL. THE CONDITIONS INVOLVE THE FAILURE OF THE PHYSICAL LOCKING PIN ON THE CHARGE PORT, AND VW'S INCOMPLETE IMPLEMENTATION OF THE J1772 CHARGING STANDARD, SPECIFICALLY AROUND THE PROXIMITY CIRCUIT.
NHTSA complaint #10926245 — an unverified report by a vehicle owner.
at 17,653 milesSudbury, MA
ELECTRICAL SYSTEM
AT ABOUT 17500 MILE ON ODOMETER, I HAD JUST UNPLUGGED THIS ELECTRIC CAR FROM A PUBLIC LEVEL 2 CHARGING STATION AND SAW A WARNING "ERROR: ELECTRICAL SYSTEM. STOP!". I ASSUMED IT WAS JUST A LIGHT WHEN FIRST TURNING THE CAR ON SO SHIFTED INTO REVERSE. ( I WAS PARKED IN A STANDARD PARKING LOT, RACKING THE CHARGER. THE CAR STARTED ROLLING OUT OF THE SPOT, BUT HAD NO POWER. I WAS ABLE TO APPLY THE BRAKES AND NOT ROLL INTO TRAFFIC. THE CAR WAS TOWED TO VW AND I AM TOLD THAT TWO SEPERATE SMALL BATTERIES HAD A PROBLEM AND NEEDE TO BE REPLACED. THIS HAS OCCURRED AND THE CAR SHOULD BE RETURNED IN A FEW DAYS. I'M WORRIED ABOUT ANOTHER FAILURE HAPPENING WHEN I AM DRIVING WITH KIDS IN CAR, AS HAS BEEN REPORTED ON YOUR SITE.
NHTSA complaint #10918074 — an unverified report by a vehicle owner.
at 17,653 milesSudbury, MA
ENGINE
AT ABOUT 17500 MILE ON ODOMETER, I HAD JUST UNPLUGGED THIS ELECTRIC CAR FROM A PUBLIC LEVEL 2 CHARGING STATION AND SAW A WARNING "ERROR: ELECTRICAL SYSTEM. STOP!". I ASSUMED IT WAS JUST A LIGHT WHEN FIRST TURNING THE CAR ON SO SHIFTED INTO REVERSE. ( I WAS PARKED IN A STANDARD PARKING LOT, RACKING THE CHARGER. THE CAR STARTED ROLLING OUT OF THE SPOT, BUT HAD NO POWER. I WAS ABLE TO APPLY THE BRAKES AND NOT ROLL INTO TRAFFIC. THE CAR WAS TOWED TO VW AND I AM TOLD THAT TWO SEPERATE SMALL BATTERIES HAD A PROBLEM AND NEEDE TO BE REPLACED. THIS HAS OCCURRED AND THE CAR SHOULD BE RETURNED IN A FEW DAYS. I'M WORRIED ABOUT ANOTHER FAILURE HAPPENING WHEN I AM DRIVING WITH KIDS IN CAR, AS HAS BEEN REPORTED ON YOUR SITE.
NHTSA complaint #10918074 — an unverified report by a vehicle owner.