FaultScore

FaultScore report

1999 Volkswagen Eurovan problems

Owners have filed 22 complaints about the 1999 Volkswagen Eurovan with NHTSA between 1999 and 2020. The largest single group is the seat belts. Across this model's run it ranks 4 of 7 worst.

C

FaultScore 46/100

Higher is worse. Measured against the other years of the Volkswagen Eurovan.

How this is worked out

The numbers

22

Complaints

1

Crashes reported

0

Fires reported

3

Injuries reported

60,500 mi

Median mileage at failure

Half of reported failures happened before this

13%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 28 vs 50 Severity 94 vs 50 Early failure 21 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 28
Against the median year of the Volkswagen Eurovan. 50 means typical for this model; 100 means roughly double.
Severity — 94
18.2% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 21
13% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 1999 compares with every other Volkswagen Eurovan

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 1999 Volkswagen Eurovan

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Seat Belts 5 22.7%

1 crashes, 0 fires

Engine & Cooling 4 18.2%

Median failure at 50,000 miles

Body & Structure 3 13.6%

Median failure at 91,823 miles

Equipment & Accessories 2 9.1%

Median failure at 91,823 miles

Windows, Mirrors & Wipers 2 9.1%
Electrical System 2 9.1%
Other & Unspecified 1 4.5%

Median failure at 70,000 miles

Fuel & Propulsion 1 4.5%

Median failure at 91,823 miles

Brakes 1 4.5%
Transmission & Drivetrain 1 4.5%

Median failure at 45,000 miles

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

25,000 – 49,999 miles 2 25.0%
50,000 – 74,999 miles 3 37.5%
75,000 – 99,999 miles 3 37.5%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Jul 1999 peak 3 Nov 2020

NHTSA investigations into the 1999 Volkswagen Eurovan

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

PE03015 Opened 15 Apr 2003 Closed 15 Aug 2003 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

ENGINE COOLING FAN BLADE SEPARATION

THE OFFICE OF DEFECTS INVESTIGATION OPENED A PRELIMINARY EVALUATION (PE)03-015 ON APRIL 15, 2003, BASED ON THREE REPORTS ALLEGING THAT FAN BLADES SEPARATED FROM THE ENGINE ELECTRONIC COOLING FAN.ALL THREE VEHICLES WERE WINNEBAGO RIALTA CLASS C MOTOR HOMES BUILT ON A VOLKSWAGEN EUROVAN CHASSIS.DURING THE PE INVESTIGATION, VOLKSWAGEN PROVIDED 125 ADDITIONAL REPORTS OF FAN FAILURES.THE ADDITIONAL REPORTS INCLUDED 107 REPORTS ON RIALTA VEHICLES (ALL USING A SIEMENS MANUFACTURED COOLING FAN) AND 18 REPORTS ON EUROVAN VEHICLES (15 USING SIEMENS FANS AND 3 USING BOSCH FANS).AN ENGINEERING ANALYSIS IN...

Recalls on the 1999 Volkswagen Eurovan

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2004057 53 units in Canada

Other

On certain Winnebago Rialta vehicles built on Volkswagen Eurovan chassis, the engine cooling fans may fracture and break apart, creating a risk of personal injury and vehicle damage. Correction: Volkswagen dealers will replace the cooling fans.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Arlington Heights, IL Crash 1 injured

SEAT BELTS:FRONT:RETRACTOR

WHILE DRIVING AND PRESSING BRAKES SEAT BELT RETRACTOR FAILED, CAUSING INJURIES.

NHTSA complaint #8018454 — an unverified report by a vehicle owner.

SAN Jose, CA 1 injured

EQUIPMENT:MECHANICAL:SLIDE-IN CAMPER

WEEKENDER MODEL, THE "H" SHAPED WHICH IS USED TO PUSH UP/ POP VAN SO SOME ONE CAN SLEEP UP THERE. IF ANYONE HOLDS TO THE BAR ON THE "H" TOP CAMPER FALLS DOWN UNEXPECTEDLY. IT MAY HAVE CAUSED INJURIES TO THE OCCUPANTS. THERE NEEDS TO BE A BRACKET TO HOLD THE CAMPER UP OR THE "H" BAR UP. *AK THE LIFT MECHANISM NEEDS A POSITIVE LOCK FEATURE. THE TOP ASSEMBLY WEIGHS CLOSE TO 100 POUND AND WOULD CRASH OR SUFOCATE THE CHILD.

NHTSA complaint #868124 — an unverified report by a vehicle owner.

SAN Clemente, CA 1 injured

SEAT BELTS:FRONT:BUCKLE ASSEMBLY

DESIGN OF BUCKLE IS NOT SAFE. CAR SEAT BECAME UNBUCKLED FROM THE SEATBELT, AND WHEN THE VEHICLE STOPPED QUICKLY, THE CHILD FLEW FORWARD AND WAS INJURED. DEALER CONTACTED AND CANNOT DUPLICATE THE PROBLEM. PROBLEM STILL EXISTS.*AK

NHTSA complaint #843938 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

at 70,000 miles Belgrade, ME

UNKNOWN OR OTHER

RECALL FOR SAMSUNG MICROWAVE MODEL M5491G. KEY PAD DOESN'T WORK. RANDOMLY TURNS ON. COULD CATCH FIRE. CALLED SEVERAL TIMES, ON HOLD FOR OVER 8 HOURS, REFUND PROMISED BUT HAVE NOT RECEIVED IT

NHTSA complaint #11377065 — an unverified report by a vehicle owner.

at 91,823 miles Raleigh, NC

EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

THE OEM CD CHANGER INSTALLED UNDER THE PASSENGER SEAT OF MY 99 EUROVAN USED SCREWS THAT PENETRATED THE GAS TANK. 8 YEARS LATER, THE SCREWS IN THE GAS TANK HAVE LOOSENED TO THE POINT THAT ONE CAN SMELL GAS ODOR AND THE ENGINE CHECK LIGHT GOES ON DUE TO EVAP SYSTEM LEAK. THIS SEEMS TO BE A SERIOUS SAFETY ISSUE SHOULD I EVER GET IN AN ACCIDENT CAUSING THE SCREWS TO RIP THE GAS TANK DURING IMPACT. VW WOULD NOT PICK UP THE REPAIR DUE TO AGE AND MILEAGE OF THE VEHICLE.

NHTSA complaint #10237459 — an unverified report by a vehicle owner.

at 91,823 miles Raleigh, NC

FUEL SYSTEM, GASOLINE

THE OEM CD CHANGER INSTALLED UNDER THE PASSENGER SEAT OF MY 99 EUROVAN USED SCREWS THAT PENETRATED THE GAS TANK. 8 YEARS LATER, THE SCREWS IN THE GAS TANK HAVE LOOSENED TO THE POINT THAT ONE CAN SMELL GAS ODOR AND THE ENGINE CHECK LIGHT GOES ON DUE TO EVAP SYSTEM LEAK. THIS SEEMS TO BE A SERIOUS SAFETY ISSUE SHOULD I EVER GET IN AN ACCIDENT CAUSING THE SCREWS TO RIP THE GAS TANK DURING IMPACT. VW WOULD NOT PICK UP THE REPAIR DUE TO AGE AND MILEAGE OF THE VEHICLE.

NHTSA complaint #10237459 — an unverified report by a vehicle owner.

at 91,823 miles Raleigh, NC

STRUCTURE

THE OEM CD CHANGER INSTALLED UNDER THE PASSENGER SEAT OF MY 99 EUROVAN USED SCREWS THAT PENETRATED THE GAS TANK. 8 YEARS LATER, THE SCREWS IN THE GAS TANK HAVE LOOSENED TO THE POINT THAT ONE CAN SMELL GAS ODOR AND THE ENGINE CHECK LIGHT GOES ON DUE TO EVAP SYSTEM LEAK. THIS SEEMS TO BE A SERIOUS SAFETY ISSUE SHOULD I EVER GET IN AN ACCIDENT CAUSING THE SCREWS TO RIP THE GAS TANK DURING IMPACT. VW WOULD NOT PICK UP THE REPAIR DUE TO AGE AND MILEAGE OF THE VEHICLE.

NHTSA complaint #10237459 — an unverified report by a vehicle owner.

at 50,000 miles Sarasota, FL

ENGINE AND ENGINE COOLING

TL*THE CONTACT OWNS A 1999 VOLKSWAGEN EUROVAN. WHILE DRIVING APPROXIMATELY 50 MPH, THE DRIVER SIDE COOLING FAN OVERHEATED AND SHATTERED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE FAN WAS REPLACED. THE DEALER DID NOT OFFER AN EXPLANATION AS TO WHAT CAUSED THE FAILURE. THE CONTACT SAW NUMEROUS COMPLAINTS ON THE SAME FAILURE AND BELIEVED IT TO BE A SAFETY DEFECT. THE CURRENT MILEAGE IS 53,000 AND FAILURE MILEAGE WAS 50,000. UPDATED 08/07/07.

NHTSA complaint #10197239 — an unverified report by a vehicle owner.

at 51,000 miles Portland, OR

ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

THE AUXILIARY FAN BLADE ON MY EUROVAN CRACKED AND FLEW APART INTO SEVERAL PIECES. AFTER POSTING ON A VOLKSWAGEN WEBSITE, I LEARNED OF OTHERS WITH THE SAME PROBLEM. THIS PRESENTS A SERIOUS HAZARD AS IT COULD INJURE ANYONE IN THE VICINITY WHEN THE BLADE BREAKS. ALSO, IT CLEARLY SHOULD NOT BE HAPPENING ON A FIVE-YEAR-OLD VEHICLE. HOWEVER, VOLKSWAGEN HAS DECLARED THAT IT IS NOT COVERED BY WARRANTY AND WILL CHARGE $600 TO REPAIR IT. I RECENTLY SAW THAT JEEP HAD A SIMILAR PROBLEM, AND WAS WONDERING IF IT MIGHT BE POSSIBLE TO ENCOURAGE VOLKSWAGEN TO CONSIDER A SIMILAR RECTIFICATION.

NHTSA complaint #10164363 — an unverified report by a vehicle owner.

at 34,020 miles Ithaca, NY

ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

VEHICLE: 1999 VOLKSWAGEN EUROVAN CAMPER WITH APPROXIMATELY 34,000 MILES. THE VEHICLE HAS 2 ELECTRIC RADIATOR FANS. BOTH PLASTIC FAN BLADE ASSEMBLIES FAILED WHILE THE VEHICLE WAS UNDERWAY, RESULTING IN SEVERE IMBALANCE. MULTIPLE PLASTIC FRAGMENTS WERE SHED, WHICH COULD HAVE CAUSED INJURY IF IT HAD HAPPENED WHILE SERVICING THE VEHICLE WITH THE HOOD OPEN. BOTH FANS WERE REPLACED BY A VW DEALER AT A COST OF $962.69. VW SERVICE REPRESENTATIVE INVESTIGATED A POSSIBLE RECALL BUT SAID IT DOESN'T APPLY TO THIS VEHICLE. FAILED PARTS ARE AVAILABLE. NHTSA PRELIMINARY EVALUATION PE03015 SEEMS TO DESCRIBE THIS SAME PROBLEM.

NHTSA complaint #10127173 — an unverified report by a vehicle owner.

Daphne, AL

ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

WHILE DRIVING AT UNKNOWN SPEED CONSUMER HEARD A LOUD NOISE COMING FROM UNDER THE HOOD. CONSUMER PULLED VEHICLE OVER TO INSPECT ENGINE, AND NOTICED FRAGMENTS OF ENGINE COOLING FAN UNDER THE HOOD. DEALERSHIP WAS INSPECTING THE VEHICLE.

NHTSA complaint #10083835 — an unverified report by a vehicle owner.

at 45,000 miles OR, OR

POWER TRAIN:AUTOMATIC TRANSMISSION

1999 VW EUROVAN CAMPER TRANSMISSION PROBLEM. THE TRANSMISSION HAS UP TO 5 SECONDS OR MORE DELAY ONCE IN DRIVE BEFORE THE TRANSMISSION ENGAGES & VERY HARD DOWNSHIFTS FROM 4TH GEAR TO 3RD (AUTOMATIC). OF NOTE WERE THE DELAYS & HOOPS THAT THE DEALER FORCED ME THROUGH. HAD TO PAY HUNDREDS OF DOLLARS FOR TRANSMISSION SERVICE & A NUMBER OF TRIPS BEFORE THEY SAID THEY COULD PURSUE ANY WARRANTY. NOTE - HAD TAKEN CAR TO A VW TRANSMISSION COMPANY THAT REBUILDS TRANSMISSIONS FOR VW ACROSS THE NATION. HE DROVE THE CAR & WOULDN'T SERVICE IT BECAUSE HE SAID THERE WAS DEFINITELY A TRANSMISSION PROBLEM INCLUDING 1ST TO 2ND UP-SHIFTING AS WELL. VW SERVICE DIDN'T HELP OR CARE ABOUT TRANSMISSION DEALER'S INPUT. I FORCED DEALER TO ESCALATE IT TO REGIONAL LEVEL THAT TOOK MORE THAN 3 MONTHS TO GET ANY ANSWER (WITH MY NAGGING & CHECKING A NUMBER OF TIME). HIS DECISION WAS THE LONG DELAY FROM PARK TO DRIVE WAS NORMAL. MANY MORE WEEKS LATER I HAD NO ANSWER TO MY ORIGINAL SERVICE COMPLAINT ON THE DOWN-SHIFT PROBLEM. WHEN MY WARRANTY WAS ALMOST UP, I CONTACTED VW AMERICA WHO SAID THEY HAD TO RESPECT DEALERS DECISION, AND MAYBE SEE ANOTHER DEALER. WE ONLY HAVE ONE DEALER & THE CLOSEST OTHER DEALERSHIP IS 3.5 HOURS AWAY OVER A MOUNTAIN PASS. I THEN PURCHASED $700 WORTH OF EXTENDED WARRANTY (2 YEARS OR 24,000 MILES APPROX. DEC 2002) VIA A SEPARATE COMPANY WITH SOME HASSLES. THE SERVICE MANAGER, AFTER I SIGNED THE PAPERWORK, INDICATED THAT I SHOULD BRING IN THE CAR IN A FEW MONTHS (WINKING) & THEY'LL SEE WHAT THEY CAN DO FOR ME. OF COURSE, I WILL NEVER USE THIS DEALERSHIP TO SERVICE MY CAR. THE QUESTION IS, WHO IS FORCING THEM TO IGNORE WARRANTY & POTENTIALLY DANGEROUS SERVICE WORK IN THE APPARENT PURSUED OF BOTTOM LINE PROFIT? THE DEALER IS CARRERA MOTORS OF BEND, OREGON. PHONE 541-382-1711. I HAVE ANOTHER YEAR OR 17,000 MILES LEFT ON THE WARRANTY. I NOW HAVE APPROXIMATELY 57,000 MILES ON THE ODOMETER. LET ME KNOW IF THERE ARE SIMILAR SITUATIONS OUT THERE. THANKS.

NHTSA complaint #10060453 — an unverified report by a vehicle owner.

Milwaukee, WI

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

NO SUMMARY LISTED FOR ABOVE VEHICLE.

NHTSA complaint #767066 — an unverified report by a vehicle owner.

Arlington Heights, IL Crash 1 injured

SEAT BELTS:FRONT:RETRACTOR

WHILE DRIVING AND PRESSING BRAKES SEAT BELT RETRACTOR FAILED, CAUSING INJURIES.

NHTSA complaint #8018454 — an unverified report by a vehicle owner.

Marina, CA

STRUCTURE:BODY:DOOR

CONSUMER STATED THE 3RD SLIDING DOOR DOES NOT CLOSE UNLESS IT IS HELD SHUT AND LOCKED AT THE SAME TIME.

NHTSA complaint #785948 — an unverified report by a vehicle owner.

Marina, CA

ELECTRICAL SYSTEM

CONSUMER STATED THAT WHEN THE ENGINE WAS TURNED ON, ALL THE ELECTICAL ITEMS SUCH AS THE RADIO, AIR CONDITIONER, HEATER AND CLOCK IN THE VEHICLE BECAME INOPERATIVE AND WHEN THE RADIO WAS TURNED ON IT SHORTED OUT.

NHTSA complaint #785948 — an unverified report by a vehicle owner.

Marina, CA

STRUCTURE:BODY:DOOR

CONSUMER STATED THE 3RD SLIDING DOOR DOES NOT CLOSE UNLESS IT IS HELD SHUT AND LOCKED AT THE SAME TIME.

NHTSA complaint #785948 — an unverified report by a vehicle owner.

Marina, CA

ELECTRICAL SYSTEM

CONSUMER STATED THAT WHEN THE ENGINE WAS TURNED ON, ALL THE ELECTICAL ITEMS SUCH AS THE RADIO, AIR CONDITIONER, HEATER AND CLOCK IN THE VEHICLE BECAME INOPERATIVE AND WHEN THE RADIO WAS TURNED ON IT SHORTED OUT.

NHTSA complaint #785948 — an unverified report by a vehicle owner.

LAS Vegas, NV

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

GAS FUMES COMING THROUGH HEATER/ AIR CONDITIONER, AND VENTILATION DURING HOT WEATHER CONDITION. VEHICLE BEEN INTO DEALER SHOP ON SEVERAL OCCASIONS, AND PROBLEM STILL REOCCURRING.*AK *SLC

NHTSA complaint #894296 — an unverified report by a vehicle owner.

Albuquerque, NM

SEAT BELTS:FRONT:BUCKLE ASSEMBLY

THE REAR SEAT FEMALE BUCKLE APPARATUS BREAKS WHEN A CAR SEAT IS INSTALLED. THE BASE PLATE OF THE BUCKLE BREAKS OFF, ALLOWING SPRINGS AND OTHER COMPONENTS OF THE ASSEMBLY TO FALL OUT, AT WHICH POINT THE ASSEMBLY IS NO LONGER FUNCTIONAL.

NHTSA complaint #725080 — an unverified report by a vehicle owner.

SAN Jose, CA 1 injured

EQUIPMENT:MECHANICAL:SLIDE-IN CAMPER

WEEKENDER MODEL, THE "H" SHAPED WHICH IS USED TO PUSH UP/ POP VAN SO SOME ONE CAN SLEEP UP THERE. IF ANYONE HOLDS TO THE BAR ON THE "H" TOP CAMPER FALLS DOWN UNEXPECTEDLY. IT MAY HAVE CAUSED INJURIES TO THE OCCUPANTS. THERE NEEDS TO BE A BRACKET TO HOLD THE CAMPER UP OR THE "H" BAR UP. *AK THE LIFT MECHANISM NEEDS A POSITIVE LOCK FEATURE. THE TOP ASSEMBLY WEIGHS CLOSE TO 100 POUND AND WOULD CRASH OR SUFOCATE THE CHILD.

NHTSA complaint #868124 — an unverified report by a vehicle owner.

Werthington, OH

VISIBILITY:REAR WINDOW WIPER/WASHER:LINKAGES

WINSHIELD WIPERS FROZE DURING VERY LIGHT SNOW,CAUSING THEM TO STOP WORKING.

NHTSA complaint #854475 — an unverified report by a vehicle owner.

Fort Meade, MD

SEAT BELTS

THE OWNER'S MANUAL STATES THAT THE THREE-POINT SEAT BELTS ARE DESIGNED TO HOLD A CHILD'S SAFETY SEAT IN PLACE. TO DO THIS, YOU EXTEND THE BELT FULLY UNTIL YOU HEAR A CLICK, BUCKLE THE BELT, THEN LET IT RETRACT. YOU SHOULD HEAR A RATCHETING NOISE. THE BELT SHOULD NOT EXTEND. THIS IS IN FACT WHAT HAPPENS. HOWEVER, MY COMPLAINT IS THAT THIS DESIGN DOES NOT COMFORTABLY ACCOMODATE A CAR FULL OF ADULTS. I DO NOT HAVE ANY SMALL CHILDREN. WHEN ANY OF US, SITTING IN A PASSENGER SEAT, LEAN FORWARD TO PICK UP SOMETHING OFF THE FLOOR OF THE CAR, OR OFF THE DASHBOARD, THE CHILD SAFETY FEATURE ENGAGES, AND WHEN YOU LEAN BACK, YOU ARE LOCKED TO THE SEAT. THIS CHILD FEATURE IS DANGEROUS TO ADULTS, BECAUSE IT, BECAUSE THE MANUAL SAYS TO DO IT, MAKES YOU UNDO THE SEAT BELT TO RESET THE SAFETY FEATURE. ALSO, I WAS NOT AWARE OF ANY AGENCY OR AUTO INDUSTRY ADVOCATING THE PLACEMENT OF A CHILD SAFETY BELT IN A FRONT SEAT, WHEN THERE ARE BACK SEATS AVAILABLE. I WOULD LIKE VW TO PUT A DRIVER SEAT TYPE THREE POINT BELT IN THE FRONT PASSENGER SEAT. THIS WOULD BE SAFER FOR MY FAMILY.

NHTSA complaint #712822 — an unverified report by a vehicle owner.

SAN Clemente, CA

SEAT BELTS:FRONT:BUCKLE ASSEMBLY

REAR PASSENGER SHOULDER BELT LATCH WILL NOT STAY FASTENED WHILE USING A CHILD SAFETY SEAT. THIS CAUSES THE CSS TO MALFUNCTION, AND CHILD TO FALL FORWARD WHENEVER BRAKES ARE APPLIED. CAN NHTSA HELP IN THIS MATTER.

NHTSA complaint #844719 — an unverified report by a vehicle owner.

SAN Clemente, CA 1 injured

SEAT BELTS:FRONT:BUCKLE ASSEMBLY

DESIGN OF BUCKLE IS NOT SAFE. CAR SEAT BECAME UNBUCKLED FROM THE SEATBELT, AND WHEN THE VEHICLE STOPPED QUICKLY, THE CHILD FLEW FORWARD AND WAS INJURED. DEALER CONTACTED AND CANNOT DUPLICATE THE PROBLEM. PROBLEM STILL EXISTS.*AK

NHTSA complaint #843938 — an unverified report by a vehicle owner.