FaultScore

FaultScore report

2001 Volkswagen Eurovan problems

Owners have filed 29 complaints about the 2001 Volkswagen Eurovan with NHTSA between 2001 and 2014. The largest single group is the engine & cooling. Across this model's run it ranks 6 of 7 worst.

C

FaultScore 43/100

Higher is worse. Measured against the other years of the Volkswagen Eurovan.

How this is worked out

The numbers

29

Complaints

1

Crashes reported

1

Fires reported

0

Injuries reported

52,000 mi

Median mileage at failure

Half of reported failures happened before this

39%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 37 vs 50 Severity 36 vs 50 Early failure 67 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 37
Against the median year of the Volkswagen Eurovan. 50 means typical for this model; 100 means roughly double.
Severity — 36
6.9% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 67
39% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2001 compares with every other Volkswagen Eurovan

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2001 Volkswagen Eurovan

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Engine & Cooling 8 27.6%

Median failure at 39,500 miles

Suspension 4 13.8%

Median failure at 60,000 miles

Brakes 3 10.3%

1 crashes, 0 fires · median 60,000 mi

Electrical System 3 10.3%

Median failure at 47,386 miles

Seats 2 6.9%

0 crashes, 1 fires · median 99,500 mi

Wheels 2 6.9%

Median failure at 14,000 miles

Transmission & Drivetrain 2 6.9%

Median failure at 8,090 miles

Equipment & Accessories 1 3.4%
Tires 1 3.4%

Median failure at 60,000 miles

Windows, Mirrors & Wipers 1 3.4%

Median failure at 58,500 miles

Acceleration & Cruise Control 1 3.4%

Median failure at 11,000 miles

Steering 1 3.4%

Median failure at 25,750 miles

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

1,000 – 9,999 miles 3 13.0%
10,000 – 24,999 miles 3 13.0%
25,000 – 49,999 miles 4 17.4%
50,000 – 74,999 miles 10 43.5%
100,000 – 149,999 miles 3 13.0%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Dec 2001 peak 5 Oct 2014

NHTSA investigations into the 2001 Volkswagen Eurovan

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

EA08002 Opened 4 Jan 2008 Closed 14 Mar 2008 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

ENGINE COOLING FAN BLADE FRACTURE

THE SUBJECT VEHICLES ARE BUILT ON A VOLKSWAGEN EUROVAN CHASSIS AND ARE CLASS C MOTOR HOMES. ON SEPTEMBER 5, 2007, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION AS RQ 07-002 AFTER RECEIVING FOUR CONSUMER REPORTS OF FAN BLADE FAILURE ON MODEL YEAR 2002 WINNEBAGO RIALTA AND VISTA VEHICLES.AS A RESULT OF ADDITIONAL INFORMATION RECEIVED FROM VOLKSWAGEN IN RESPONSE TO RQ 07-002, THE INVESTIGATION WAS UPGRADED TO ENGINEERING ANALYSIS (EA) 08-002.THE SCOPE OF THE EA INVESTIGATION WAS ALSO EXPANDED TO COVER MODEL YEARS 2001 THROUGH 2004 RIALTA AND VISTA, 2002 THROUGH 2004 SUNSTAR,...

RQ07002 Opened 5 Sep 2007 Closed 4 Jan 2008 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN

ENGINE COOLING FAN BLADE FRACTURE

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION BASED ON FOUR REPORTSALLEGING FAILURE OF AN ENGINE COOLING FAN IN THE SUBJECT VEHICLES.THREE OF THE COMPLAINANTS ALLEGED THE FAN DISINTEGRATED AND TWO OF THE THREE ALLEGED THE RADIATOR WAS DAMAGED AS A RESULT.THE FOURTH COMPLAINANT ALLEGED THAT HIS VEHICLE EXPERIENCED VIOLENT SHAKING AND OVERHEATING.WHEN THE VEHICLE WAS INSPECTED, IT WAS NOTED THAT PIECES OF THE FAN WERE MISSING.ALL FOUR VEHICLES WERE CLASS C MOTOR HOMES BUILT ON A VOLKSWAGEN EUROVAN CHASSIS.TWO OF THE VEHICLES ARE RIALTA MODELS AND TWO ARE VISTA MODELS.BASED...

Recalls on the 2001 Volkswagen Eurovan

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

02V136000

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

ON CERTAIN MINIVANS EQUIPPED WITH CHILD RESTRAINT ANCHORAGES (TETHER ANCHORAGES) FOR USE IN CONJUNCTION WITH CHILD RESTRAINTS INSTALLED IN THE THREE REARMOST SEATING POSITIONS, THE "SAFETY FIRST" PORTION OF THE OWNER'S MANUAL DELIVERED WITH THESE VEHICLES INCORRECTLY INSTRUCTS OWNERS TO GUIDE THE TETHER STRAP UNDERNEATH THE SEAT'S HEAD RESTRAINT AND TO RAISE THE HEAD RESTRAINT SLIGHTLY, IF NECESSARY.

Risk: IF THE OWNER FOLLOWS THESE INSTRUCTIONS, THE HEAD RESTRAINT COULD ACCIDENTALLY SEPARATE FROM THE SEAT IN THE EVENT OF A CRASH AND CAUSE INJURY TO ANY CHILD OCCUPANT SEATED IN THE TETHERED CHILD SEAT.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2001293 34 units in Canada

Seats And Restraints

The owners manual delivered with these vehicles improperly instructs owners on the installation of child restraints. Correction: VW will supply owners with a new instruction booklet.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 147,000 miles Paia, HI Fire

SEATS

DRIVER SEAT HEATER CAUGHT FIRE AND MELTED HOLE IN SEAT. THIS IS A VERY DANGEROUS AND SHOULD BE A RECALL ITEM.

NHTSA complaint #10491520 — an unverified report by a vehicle owner.

SAN Diego, CA Crash

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

DEALER SAID BRAKES DID NOT FAIL - DESIGN PROBLEM - CAR MUST BE STARTED WITH BRAKE ON - I PULLED OUT DOWNHILL AND BRAKE PEDAL FLOORBOARDED - DEALER SAID TO EFFECT I HAVE TO PUMP BRAKES BEFORE USING THE FIRST TIME!.

NHTSA complaint #755576 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

at 141,000 miles Kalamazoo, MI

ENGINE

RELIABLE INTERNET AUTOMOTIVE SOURCES HAVE LISTED EXCESSIVE WEAR OF THE INTERMEDIATE (BALANCE SHAFT) VALVE TIMING CHAIN SPROCKET IN EARLY 2001 24-VALVE VR6 ENGINES. THE INADEQUATELY HARDENED SPROCKET TEETH WILL VEER EXCESSIVELY, SUCH THAT CHAIN "JUMPEDS" A TOOTH AND SINCE THE VR6 IS AN "INTERFERENCE" VALVE-TRAIN ENGINE, THE ENGINE WILL ESSENTIALLY BE IRREPARABLY DAMAGED.

NHTSA complaint #10651101 — an unverified report by a vehicle owner.

at 147,000 miles Paia, HI Fire

SEATS

DRIVER SEAT HEATER CAUGHT FIRE AND MELTED HOLE IN SEAT. THIS IS A VERY DANGEROUS AND SHOULD BE A RECALL ITEM.

NHTSA complaint #10491520 — an unverified report by a vehicle owner.

at 103,550 miles Port ST. Lucie, FL

ENGINE AND ENGINE COOLING

ENGINE COOLING FAN BLADE FAILURE. THE LARGER OF THE 2 FAN BLADE WHEELS HAS A LARGE MISSING PIECE WHICH HAS SOMEHOW DISINTEGRATED WITHOUT ANY REASONABLE EXPLANATION. I UNDERSTAND THERE WAS AN INVESTIGATION OF THE EUROVAN ENGINE COOLING FAN BLADE, HOWEVER A RECALL HAS NOT BEEN ISSUED, WHILE THERE WAS A RECALL ON THE RIALTA, WHICH USES THE SAME FAN AS THE EUROVAN.

NHTSA complaint #10436086 — an unverified report by a vehicle owner.

at 68,507 miles Brownsville, TX

ENGINE AND ENGINE COOLING:COOLING SYSTEM

TRAVELING WITH TWO OTHER RIALTA MOTOR HOMES VISITING JOSHIA TREE NP WHEN I HEARD A BANGING SOUND LIKE SOMETHING HITTING UNDER MY RIALTA. I IMMEDIATELY NOTED AN INCREASE IN WATER TEMPERATURE AND THEN THE RED WARNING LIGHT CAME ON THE DASH. I PULLED TO THE SIDE OF THE ROAD, OPENED THE HOOD, BUT COULD NOT SEE A BUSTED HOSE, BUT THERE WAS ANTIFREEZE ON THE GROUND. I HAD A SPARE GALLON WITH ME AND FILLED THE RESERVOIR TO RECOMMENDED LEVEL, DROVE ABOUT 3-4 MILES AND HAD TO REPEAT PROCEDURE. AGAIN I WENT ABOUT 3-4 MILES AND HAD TO USE WATER THIS TIME. A PARK RANGER GAVE ME THE NAME OF A REPAIR SHOP IN TWENTYNINE, PALMS WHICH WAS ABOUT 3 MILES AWAY. I REFILLED THE RESERVOIR WITH WATER TO GET ME TO THE SHOP. UPON INSPECTION, A HOLE WAS FOUND IN THE RADIATOR. WHEN THE COOLING SYSTEM WAS DISMANTLED, ONE COOLING FAN HAD COMPLETELY DISINTEGRATED AND THERE WAS A HOLE IN THE SHROUD APPARENTLY WHERE PART OF THE FAN BRACKET THAT HAD BROKEN OFF WENT THROUGH THE SHROUD INTO THE RADIATOR. PARTS HAVE BEEN ORDERED TO REPLACE THE RADIATOR, SHROUD, BRACKET AND ONE NEW FAN. THE OTHER FAN HAS A CHIP OUT OF ONE BLADE BUT IS NOT BROKEN. A FRIEND TOLD ME OF A RECENT RECALL FROM VW (ASSIGNED RECALL NO. 04V-107) REGARDING FAILURE OF THE ENGINE COOLING FANS, WHICH MAY FRACTURE AND BREAK APART. I HAVE ALSO NOTED THAT THE BRACKET PARTS NUMBER HAS CHANGED FROM 7D0-121-206A TO A 7D0-121-206D. ONE CAN DEFINITELY SEE THE DIFFERENCE IN THE TWO, WITH THE LATER BEING REDESIGNED AND REINFORCED. I PURCHASED THE RIALTA IN APRIL OF 2001. THE BRACKET, SHROUD AND RADIATOR ARE AVAILABLE, BUT I PREFER NOT TO CARRY THE RADIATOR WITH ME DUE TO SPACE CONSTRAINTS AND WEIGHT. I AM TRAVELING FOR AT LEAST TWO MORE MONTHS. PLEASE NOTE: THIS IA WINNEBAGO RIALTA ON A VOLKSWAGEN ENGINE. THE REPAIR SHOP MAY RETAIN THE RADIATOR IF NECESSARY. BAILEY'S AUTO REPAIR AND TOWING. TWENTYNINE PALMS, CA 92277. 760/367-7716. ASK FOR FRED.

NHTSA complaint #10275797 — an unverified report by a vehicle owner.

at 14,000 miles Tahlequah, OK

WHEELS

TL*- THE CONTACT STATED THAT WHILE HAVING THE WHEELS ON THE 2001 VOLKSWAGEN EURO VAN WITH14000 FAILURE MILEAGE INSPECTED DUE TO CONSTANT AIR LEAKAGE THE MECHANIC DISCOVERED STRESS CRACKS IN THE TWO REAR WHEELS. THE CURRENT MILEAGE WAS 16100.

NHTSA complaint #10182305 — an unverified report by a vehicle owner.

at 52,000 miles Moscow, ID

ENGINE AND ENGINE COOLING:ENGINE

DT*: THE CONTACT STATED WHILE DRIVING SMOKE WAS SMELLED. THE SMOKE WAS DISCOVERED COMING FROM THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION. THEY DETERMINED THE SEAT HEATER BURNED THE SEAT. THE HEATER AND SEAT WERE REPLACED. AFTER PICKING UP THE VEHICLE FROM THE DEALERSHIP, WHILE DRIVING HOME THE ENGINE BLEW AND THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP AGAIN. THE DEALERSHIP INSPECTED AND DETERMINED THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED; HOWEVER NO ADDITIONAL REPAIRS WERE MADE.

NHTSA complaint #10150334 — an unverified report by a vehicle owner.

at 52,000 miles Moscow, ID

SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER

DT*: THE CONTACT STATED WHILE DRIVING SMOKE WAS SMELLED. THE SMOKE WAS DISCOVERED COMING FROM THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION. THEY DETERMINED THE SEAT HEATER BURNED THE SEAT. THE HEATER AND SEAT WERE REPLACED. AFTER PICKING UP THE VEHICLE FROM THE DEALERSHIP, WHILE DRIVING HOME THE ENGINE BLEW AND THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP AGAIN. THE DEALERSHIP INSPECTED AND DETERMINED THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED; HOWEVER NO ADDITIONAL REPAIRS WERE MADE.

NHTSA complaint #10150334 — an unverified report by a vehicle owner.

Colorado Springs, CO

ELECTRICAL SYSTEM:IGNITION:SWITCH

DT: CONTACT STATES VEHICLE WILL NOT START. HOWEVER, AFTER WRIGGLING THE IGNITION SWITCH THE VEHICLE WILL START. THE SERVICE DEALER STATED IT WOULD BE AN EXPENSIVE REPAIR, THE WRIGGLING OF THE IGNITION MIGHTL RESOLVE THE PROBLEM.

NHTSA complaint #10126268 — an unverified report by a vehicle owner.

at 58,500 miles White River Junction, VT

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

VEHICLE EXPERIENCED ELECTRICAL WIRING PROBLEMS IN FRONT WINDOWS ON BOTH SIDES. WHEN PRESSING THE BUTTON DOWN TO LOWER THE WINDOW SMOKE CAME OUT OF THE DOOR. CONSUMER TOOK VEHICLE TO A LOCAL REPAIR SHOP, AND REPLACED THE WIRING WHICH CONTROLLED BOTH FRONT WINDOWS. ALSO, THE WIRING BURNED DOWN TO THE CONTROL PANEL.*AK.....CONSUMER PAID $491,98 FOR REPAIRS.

NHTSA complaint #10106858 — an unverified report by a vehicle owner.

at 58,500 miles White River Junction, VT

ELECTRICAL SYSTEM:WIRING

VEHICLE EXPERIENCED ELECTRICAL WIRING PROBLEMS IN FRONT WINDOWS ON BOTH SIDES. WHEN PRESSING THE BUTTON DOWN TO LOWER THE WINDOW SMOKE CAME OUT OF THE DOOR. CONSUMER TOOK VEHICLE TO A LOCAL REPAIR SHOP, AND REPLACED THE WIRING WHICH CONTROLLED BOTH FRONT WINDOWS. ALSO, THE WIRING BURNED DOWN TO THE CONTROL PANEL.*AK.....CONSUMER PAID $491,98 FOR REPAIRS.

NHTSA complaint #10106858 — an unverified report by a vehicle owner.

at 27,000 miles Penngrove,, CA

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

INTERMEDIATE DRIVE GEAR WHICH CONTROLS CAM SHAFT AND VALVE TRAIN FAILED DUE TO NON HARDENED METAL . TOTAL FAILURE OF ENGINE WAS TO ENSUE, ACCORDING TO VOLKSWAGEN(MAKER OF VEHICLE), IF DRIVEN FURTHER. THE CAR WAS BEING USED TO TRANSPORT MY FAMILY TO SEATTLE ,WA FROM SANTA ROSA,CA. THE FAILURE OCCURRED 500 MILES FROM HOME AND 75 MILES FROM NEAREST DEALER. WAS ADVISED BY VW THAT A VW DEALER MUST SERVE AS THE DIAGNOSTIC CENTER . THE FAILURE OCCURED IN WINTER AND WITH VIRTUALLY NO WARNING--THE "CHECK ENGINE " LIGHT ILLUMINATED AND THE ENGINE MADE A GROANING SOUND. THE VAN (EUROVAN 2001) WAS TRANSPORTED BY TRUCK TO CORVALLIS,OR FOR REPAIRS. VEHICLE IS PRRESENTLY STILL THERE AND UNDERGOING GEAR REPLACEMENT. I WAS TOLD BY THE VW SERVICE ADVISOR AT CORVALLIS THAT VW HAD BUILT AN UNKNOWN NUMBER OF ENGINES WITH THIS DEFECT BUT DID NOT KNOW IN WHICH VEHICLES THEY WERE PLACED. THE VEHICLE IN QUESTION HAS 27,000+/- ORIGINAL MILES ON ENGINE AND ALL SERVICES RECOMMENDED BY VW WERE MADE AT VW DEALERSHIPS. I AM THE ORIGINAL OWNER.

NHTSA complaint #10105760 — an unverified report by a vehicle owner.

VAN Nuys, CA

SERVICE BRAKES, HYDRAULIC

MY BRAKES ARE SOFT AND FAIL TO KEEP THE CAR AT REST. THE PROBLEM STARTED ON 09/29/2004. SINCE THEN THE VW DEALER WAS NOT ABLE TO FIND THE PROBLEM EVEN THOUGH MANY PARTS WERE REPLACED.

NHTSA complaint #10104634 — an unverified report by a vehicle owner.

at 60,000 miles Concord, CA

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

I PURCHASED, NEW, A 2001 VW EUROVAN WINNEBAGO CAMPER. IN 31,000 MILES, THE VEHICLE IS NOW ON ITS' THIRD SET OF BRAKES. MY LAST VEHICLE, A 1992 MAZDA NAVAJO; I FINALLY REPLACED BRAKES AT APPROXIMATELY 72,000 MILES. MY DRIVING IS NOT AN ISSUE WITH THE VW. EACH SET OF CAMPER BRAKES COSTS, RIGHT AT $1,500.00. VW PICKED-UP THE COST OF BRAKE SET #2 AT 17,000 MILES. AN AWA, AS THEY ARE ONLY WARRANTEED FOR 12,000 MILES. RIDICULOUS, TO BE SURE. WE HAVE ABSOLUTELY NO WARNING THAT THE BRAKES ARE "GOING OUT". ONCE THE WARNING LIGHT COMES ON - YOU MUST REPLACE THE ENTIRE BRAKE SYSTEM, NOT JUST PADS. AT 3 SETS IN 31,000 MILES; BRAKES ALONE ARE COSTING $150.00 FOR EVERY 1,000 MILES DRIVEN. ALSO, THIS VEHICLE HAS GONE THROUGH ELEVEN TIRES IN THIS SAME TIME FRAME, DUE TO INAPPROPRIATE SHOCKS (NOT HEAVY DUTY), AND THE COLLAPSE OF A MAJOR SPRING WHICH SUPPORTS THE CAMPER IN THE REAR OF THE VEHICLE ON THE LEFT SIDE. I HAVE SPOKEN TO MANY OTHER VW CAMPER OWNERS WITH 2001 MODELS AND THEY ARE EXPERIENCING THE SAME THINGS WITH BRAKES AND TIRES. VW AND WINNEBAGO DO NOT CARE AND WILL NOT LOWER THE PRICE OF THEIR BRAKE SYSTEMS, NOR EVEN PROVIDE THE PART NUMBERS FOR ANY HEAVY DUTY SHOCKS THAT CAN BE PUT ON THIS VEHICLE, NOT ABSORB THE COSTS OF THE VERY EXPENSIVE AND UNIQUE TIRE THAT MUST BE PUT ON THIS VEHICLE DUE TO THE LOAD BEARING OF THE CAMPER PORTION. NO BRAKES SHOULD COST THIS MUCH, NO VEHICLE SHOULD GO THROUGH 11 TIRES IN 31,000 MILES. PLEASE HELP.

NHTSA complaint #10093043 — an unverified report by a vehicle owner.

at 60,000 miles Concord, CA

SUSPENSION:FRONT:MACPHERSON STRUT

I PURCHASED, NEW, A 2001 VW EUROVAN WINNEBAGO CAMPER. IN 31,000 MILES, THE VEHICLE IS NOW ON ITS' THIRD SET OF BRAKES. MY LAST VEHICLE, A 1992 MAZDA NAVAJO; I FINALLY REPLACED BRAKES AT APPROXIMATELY 72,000 MILES. MY DRIVING IS NOT AN ISSUE WITH THE VW. EACH SET OF CAMPER BRAKES COSTS, RIGHT AT $1,500.00. VW PICKED-UP THE COST OF BRAKE SET #2 AT 17,000 MILES. AN AWA, AS THEY ARE ONLY WARRANTEED FOR 12,000 MILES. RIDICULOUS, TO BE SURE. WE HAVE ABSOLUTELY NO WARNING THAT THE BRAKES ARE "GOING OUT". ONCE THE WARNING LIGHT COMES ON - YOU MUST REPLACE THE ENTIRE BRAKE SYSTEM, NOT JUST PADS. AT 3 SETS IN 31,000 MILES; BRAKES ALONE ARE COSTING $150.00 FOR EVERY 1,000 MILES DRIVEN. ALSO, THIS VEHICLE HAS GONE THROUGH ELEVEN TIRES IN THIS SAME TIME FRAME, DUE TO INAPPROPRIATE SHOCKS (NOT HEAVY DUTY), AND THE COLLAPSE OF A MAJOR SPRING WHICH SUPPORTS THE CAMPER IN THE REAR OF THE VEHICLE ON THE LEFT SIDE. I HAVE SPOKEN TO MANY OTHER VW CAMPER OWNERS WITH 2001 MODELS AND THEY ARE EXPERIENCING THE SAME THINGS WITH BRAKES AND TIRES. VW AND WINNEBAGO DO NOT CARE AND WILL NOT LOWER THE PRICE OF THEIR BRAKE SYSTEMS, NOR EVEN PROVIDE THE PART NUMBERS FOR ANY HEAVY DUTY SHOCKS THAT CAN BE PUT ON THIS VEHICLE, NOT ABSORB THE COSTS OF THE VERY EXPENSIVE AND UNIQUE TIRE THAT MUST BE PUT ON THIS VEHICLE DUE TO THE LOAD BEARING OF THE CAMPER PORTION. NO BRAKES SHOULD COST THIS MUCH, NO VEHICLE SHOULD GO THROUGH 11 TIRES IN 31,000 MILES. PLEASE HELP.

NHTSA complaint #10093043 — an unverified report by a vehicle owner.

at 60,000 miles Concord, CA

TIRES

I PURCHASED, NEW, A 2001 VW EUROVAN WINNEBAGO CAMPER. IN 31,000 MILES, THE VEHICLE IS NOW ON ITS' THIRD SET OF BRAKES. MY LAST VEHICLE, A 1992 MAZDA NAVAJO; I FINALLY REPLACED BRAKES AT APPROXIMATELY 72,000 MILES. MY DRIVING IS NOT AN ISSUE WITH THE VW. EACH SET OF CAMPER BRAKES COSTS, RIGHT AT $1,500.00. VW PICKED-UP THE COST OF BRAKE SET #2 AT 17,000 MILES. AN AWA, AS THEY ARE ONLY WARRANTEED FOR 12,000 MILES. RIDICULOUS, TO BE SURE. WE HAVE ABSOLUTELY NO WARNING THAT THE BRAKES ARE "GOING OUT". ONCE THE WARNING LIGHT COMES ON - YOU MUST REPLACE THE ENTIRE BRAKE SYSTEM, NOT JUST PADS. AT 3 SETS IN 31,000 MILES; BRAKES ALONE ARE COSTING $150.00 FOR EVERY 1,000 MILES DRIVEN. ALSO, THIS VEHICLE HAS GONE THROUGH ELEVEN TIRES IN THIS SAME TIME FRAME, DUE TO INAPPROPRIATE SHOCKS (NOT HEAVY DUTY), AND THE COLLAPSE OF A MAJOR SPRING WHICH SUPPORTS THE CAMPER IN THE REAR OF THE VEHICLE ON THE LEFT SIDE. I HAVE SPOKEN TO MANY OTHER VW CAMPER OWNERS WITH 2001 MODELS AND THEY ARE EXPERIENCING THE SAME THINGS WITH BRAKES AND TIRES. VW AND WINNEBAGO DO NOT CARE AND WILL NOT LOWER THE PRICE OF THEIR BRAKE SYSTEMS, NOR EVEN PROVIDE THE PART NUMBERS FOR ANY HEAVY DUTY SHOCKS THAT CAN BE PUT ON THIS VEHICLE, NOT ABSORB THE COSTS OF THE VERY EXPENSIVE AND UNIQUE TIRE THAT MUST BE PUT ON THIS VEHICLE DUE TO THE LOAD BEARING OF THE CAMPER PORTION. NO BRAKES SHOULD COST THIS MUCH, NO VEHICLE SHOULD GO THROUGH 11 TIRES IN 31,000 MILES. PLEASE HELP.

NHTSA complaint #10093043 — an unverified report by a vehicle owner.

at 60,000 miles Concord, CA

SUSPENSION:FRONT:SHOCK ABSORBER

I PURCHASED, NEW, A 2001 VW EUROVAN WINNEBAGO CAMPER. IN 31,000 MILES, THE VEHICLE IS NOW ON ITS' THIRD SET OF BRAKES. MY LAST VEHICLE, A 1992 MAZDA NAVAJO; I FINALLY REPLACED BRAKES AT APPROXIMATELY 72,000 MILES. MY DRIVING IS NOT AN ISSUE WITH THE VW. EACH SET OF CAMPER BRAKES COSTS, RIGHT AT $1,500.00. VW PICKED-UP THE COST OF BRAKE SET #2 AT 17,000 MILES. AN AWA, AS THEY ARE ONLY WARRANTEED FOR 12,000 MILES. RIDICULOUS, TO BE SURE. WE HAVE ABSOLUTELY NO WARNING THAT THE BRAKES ARE "GOING OUT". ONCE THE WARNING LIGHT COMES ON - YOU MUST REPLACE THE ENTIRE BRAKE SYSTEM, NOT JUST PADS. AT 3 SETS IN 31,000 MILES; BRAKES ALONE ARE COSTING $150.00 FOR EVERY 1,000 MILES DRIVEN. ALSO, THIS VEHICLE HAS GONE THROUGH ELEVEN TIRES IN THIS SAME TIME FRAME, DUE TO INAPPROPRIATE SHOCKS (NOT HEAVY DUTY), AND THE COLLAPSE OF A MAJOR SPRING WHICH SUPPORTS THE CAMPER IN THE REAR OF THE VEHICLE ON THE LEFT SIDE. I HAVE SPOKEN TO MANY OTHER VW CAMPER OWNERS WITH 2001 MODELS AND THEY ARE EXPERIENCING THE SAME THINGS WITH BRAKES AND TIRES. VW AND WINNEBAGO DO NOT CARE AND WILL NOT LOWER THE PRICE OF THEIR BRAKE SYSTEMS, NOR EVEN PROVIDE THE PART NUMBERS FOR ANY HEAVY DUTY SHOCKS THAT CAN BE PUT ON THIS VEHICLE, NOT ABSORB THE COSTS OF THE VERY EXPENSIVE AND UNIQUE TIRE THAT MUST BE PUT ON THIS VEHICLE DUE TO THE LOAD BEARING OF THE CAMPER PORTION. NO BRAKES SHOULD COST THIS MUCH, NO VEHICLE SHOULD GO THROUGH 11 TIRES IN 31,000 MILES. PLEASE HELP.

NHTSA complaint #10093043 — an unverified report by a vehicle owner.

at 60,000 miles Concord, CA

SUSPENSION:REAR:SPRINGS

I PURCHASED, NEW, A 2001 VW EUROVAN WINNEBAGO CAMPER. IN 31,000 MILES, THE VEHICLE IS NOW ON ITS' THIRD SET OF BRAKES. MY LAST VEHICLE, A 1992 MAZDA NAVAJO; I FINALLY REPLACED BRAKES AT APPROXIMATELY 72,000 MILES. MY DRIVING IS NOT AN ISSUE WITH THE VW. EACH SET OF CAMPER BRAKES COSTS, RIGHT AT $1,500.00. VW PICKED-UP THE COST OF BRAKE SET #2 AT 17,000 MILES. AN AWA, AS THEY ARE ONLY WARRANTEED FOR 12,000 MILES. RIDICULOUS, TO BE SURE. WE HAVE ABSOLUTELY NO WARNING THAT THE BRAKES ARE "GOING OUT". ONCE THE WARNING LIGHT COMES ON - YOU MUST REPLACE THE ENTIRE BRAKE SYSTEM, NOT JUST PADS. AT 3 SETS IN 31,000 MILES; BRAKES ALONE ARE COSTING $150.00 FOR EVERY 1,000 MILES DRIVEN. ALSO, THIS VEHICLE HAS GONE THROUGH ELEVEN TIRES IN THIS SAME TIME FRAME, DUE TO INAPPROPRIATE SHOCKS (NOT HEAVY DUTY), AND THE COLLAPSE OF A MAJOR SPRING WHICH SUPPORTS THE CAMPER IN THE REAR OF THE VEHICLE ON THE LEFT SIDE. I HAVE SPOKEN TO MANY OTHER VW CAMPER OWNERS WITH 2001 MODELS AND THEY ARE EXPERIENCING THE SAME THINGS WITH BRAKES AND TIRES. VW AND WINNEBAGO DO NOT CARE AND WILL NOT LOWER THE PRICE OF THEIR BRAKE SYSTEMS, NOR EVEN PROVIDE THE PART NUMBERS FOR ANY HEAVY DUTY SHOCKS THAT CAN BE PUT ON THIS VEHICLE, NOT ABSORB THE COSTS OF THE VERY EXPENSIVE AND UNIQUE TIRE THAT MUST BE PUT ON THIS VEHICLE DUE TO THE LOAD BEARING OF THE CAMPER PORTION. NO BRAKES SHOULD COST THIS MUCH, NO VEHICLE SHOULD GO THROUGH 11 TIRES IN 31,000 MILES. PLEASE HELP.

NHTSA complaint #10093043 — an unverified report by a vehicle owner.

at 25,750 miles Portland, OR

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS

AIR CONDITIONER COMPRESSOR FAILURE AT JUST OVER 25,000 MILES. OTHER VOLKSWAGEN EUROVAN DRIVERS HAVE REPORTED SIMILAR FAILURES, INCLUDING SEIZING OF THE COMPRESSOR, IMMEDIATE LOSS OF THE COMPRESSOR DRIVE BELT, AND A RESULTING LOSS OF POWER STEERING CONTROL, WHICH COULD RESULT IN LOSS OF VEHICLE CONTROL.

NHTSA complaint #10088898 — an unverified report by a vehicle owner.

at 25,750 miles Portland, OR

STEERING:HYDRAULIC POWER ASSIST:PUMP

AIR CONDITIONER COMPRESSOR FAILURE AT JUST OVER 25,000 MILES. OTHER VOLKSWAGEN EUROVAN DRIVERS HAVE REPORTED SIMILAR FAILURES, INCLUDING SEIZING OF THE COMPRESSOR, IMMEDIATE LOSS OF THE COMPRESSOR DRIVE BELT, AND A RESULTING LOSS OF POWER STEERING CONTROL, WHICH COULD RESULT IN LOSS OF VEHICLE CONTROL.

NHTSA complaint #10088898 — an unverified report by a vehicle owner.

at 5,000 miles Sierra Vista, AZ

ENGINE AND ENGINE COOLING

VW USED PLASTIC IN THE EUROVAN'S OIL FILTER HOUSING. DURING TWO OIL CHANGES (5,000 MILES AND THEN AT 64,000 MILES) THE PLASTIC OIL FILTER HOUSING WAS CRACKED DURING ROUTINE OIL CHANGES WHICH THEN CAUSED OIL LOSS AND SUBSEQUENT ENGINE DAMAGE/FAILURES. AS A RESULT OUR EUROVAN HAS SPENT 5 MONTHS IN THE SHOP FOR ONE ENGINE REBUILD AND THEN ONE ENGINE REPLACEMENT!

NHTSA complaint #10088781 — an unverified report by a vehicle owner.

at 20,000 miles Severna Park, MD

SUSPENSION:REAR

DIOSCOVERED ONE OF FOUR BOLTS HOLDING THE REAR ANTI-SWAY BAR ON MY 2001 VW EUROVAN WAS LOOSE AND REQUIRED OVER TWO FULL TURNS BEFORE IT WAS TIGHTENED TO TORQUE SPECIFICATIONS.

NHTSA complaint #10086594 — an unverified report by a vehicle owner.

at 36,273 miles Nipomo, CA

ELECTRICAL SYSTEM:IGNITION

WE ARE DEEPLY DISAPPOINTED IN VWS PRACTICE REGARDING THE RECALL OF IGNITION COIL FAILURES ON THE 2001 VW EUROVAN. IT BELIES THEIR POLICY AS STATED ON THE INTERNET THAT THEY NOTIFY OWNERS OF THE PROBLEM, HAVE SUFFICIENT PARTS IN DEALERSHIPS, AND OFFER ALTERNATIVE TRANSPORTATION AT NO COST. INDEED OWNERS SHOULD BE ALERTED OF POTENTIAL FAILURES AND VW SHOULD HAVE PLENTY OF PARTS ON HAND TO FIX THE PROBLEM. TO DATE WE HAVE NOT RECEIVED ANY NOTIFICATION FROM VW OF AMERICA. WE DISCOVERED THE PROBLEM WHEN THE ENGINE MALFUNCTION INDICATOR LIT UP. FORTUNATELY FOR US, THE PROBLEM DID NOT OCCUR UNTIL THE TAIL END OF A 10,000-MILE JOURNEY ACROSS THE U.S. AND CANADA. ACCORDING TO THE LOCAL VW DEALER, COMMUNITY VW OF SANTA MARIA, THE REPAIR PARTS ORDERED ON DECEMBER 8 WILL NOT BE AVAILABLE FOR ANOTHER THREE WEEKS. THE OTHER LOCAL DEALER, KIMBALL MOTORS OF SAN LUIS OBISPO, IS ALSO UNABLE TO GET THE PARTS ANY FASTER. YESTERDAY, DECEMBER 18, OUR EUROVAN FAILED TO START. THE LOCAL DEALERSHIP HAS NOT OFFERED ANY ALTERNATIVE TRANSPORTATION. SO WE WILL BE STRANDED FOR AT LEAST THREE WEEKS. WE CAN ONLY HOPE THOSE REPAIR PARTS WILL BE DELIVERED ON SCHEDULE. EITHER VW SHOULD LIVE UP TO THEIR STATED COMMITMENT BY PROVIDING REPAIR PARTS AND ALTERNATIVE TRANSPORTATION NOW OR RESTATE THE POLICY TO MATCH THEIR ACTIONS OF LETTING THE BUYER BEWARE. WE HAVE CONVEYED THIS INFORMATION TO VW CUSTOMER SERVICE.

NHTSA complaint #10050779 — an unverified report by a vehicle owner.

at 11,000 miles Port Orange, FL

VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

WHEN ATTEMPTING TO PULL OFF FROM A LIGHT VEHICLE HAD A DELAY IN ACCELERATION. DRIVER HAD TO PUSH GAS PEDAL ALMOST TO THE FLOOR. THEN VEHICLE WOULD JUMP FORWARD. *AK

NHTSA complaint #10042059 — an unverified report by a vehicle owner.

at 8,090 miles Colorado Springs, CO

POWER TRAIN:AUTOMATIC TRANSMISSION

THE ENGINE FELL FROM THE VEHICLE DUE TO A MISSING BOLT, ALSO THE TRANSMISSION WAS INOPERATIVE. *JB THE CONSUMER FOUND THAT THE ENGINE AND THE TRANSMISSION WAS REBUILT PRIOR TO PURCHASE. THE ENGINE LIGHT HAD COME ON, THE CONSUMER'S DAUGHTER HEARD A LOUD RATTLE AND VIEWED SMOKE COMING FROM THE ENGINE AREA. ON ANOTHER OCCASION WHEN THE CONSUMER HAD COME TO AN INTERSECTION, WHEN ACCELERATED, THE VEHICLE HAD MADE A NOISE THEN WOULD NOT MOVE. THE BOLTS HAD SPRAYED OVER THE ROAD. SCC

NHTSA complaint #10015157 — an unverified report by a vehicle owner.

at 8,090 miles Colorado Springs, CO

ENGINE AND ENGINE COOLING:ENGINE

THE ENGINE FELL FROM THE VEHICLE DUE TO A MISSING BOLT, ALSO THE TRANSMISSION WAS INOPERATIVE. *JB THE CONSUMER FOUND THAT THE ENGINE AND THE TRANSMISSION WAS REBUILT PRIOR TO PURCHASE. THE ENGINE LIGHT HAD COME ON, THE CONSUMER'S DAUGHTER HEARD A LOUD RATTLE AND VIEWED SMOKE COMING FROM THE ENGINE AREA. ON ANOTHER OCCASION WHEN THE CONSUMER HAD COME TO AN INTERSECTION, WHEN ACCELERATED, THE VEHICLE HAD MADE A NOISE THEN WOULD NOT MOVE. THE BOLTS HAD SPRAYED OVER THE ROAD. SCC

NHTSA complaint #10015157 — an unverified report by a vehicle owner.