2015 Volkswagen Jetta other reported problems

UNKNOWN OR OTHER

Vehicle Information •Make / Model / Year: 2015 Volkswagen Jetta 1.8T SE •VIN: [XXX] Recall Information (if known) •Camshaft recall: 23R1 (2016) •ECM software update: 24DR (2020) Description of Problem: My 2015 Volkswagen Jetta 1.8T SE experiences loss of power while driving, where the engine RPM increases but the vehicle does not accelerate properly, especially when driving uphill. This creates an unsafe driving condition. The vehicle previously received recall repairs for the camshaft (23R1) and ECM software (24DR). Despite these recall repairs being completed, the same symptoms persist, indicating the recall may not have fully resolved the defect. I reported this issue to Volkswagen Customer CARE under case number [XXX], but the concern remains unresolved. I am filing this complaint to document that this is an ongoing safety concern, post-recall, that has not been resolved by Volkswagen. I request NHTSA to review this unresolved post-recall safety issue and ensure Volkswagen investigates whether the original recall repairs fully corrected the defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11711278 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The turbocharger is out. I've had problems with coolant leaking. Mechanic pressurized tank, its fine. While parked coolant disappears, evaporates, idk..Nothing leaking on ground. Now smoke coming out of exhaust. Car has 56,000 miles.

NHTSA complaint #11683134 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

SUNROOF SPONTANEOUSLY EXPLODED ON THE HIGHWAY. IT HAS BEEN A VERY HOT SUMMER AND I HAVE TO USE THE AIR CONDITIONING ON HIGH TO COOL MY CAR WITH ALL BLACK INTERIOR FOR MY INFANT SON (THE AIR VENT POSITIONING IN THIS CAR MAKES IT VERY HARD TO COOL THE BACKSEAT). I WAS DRIVING ON THE HIGHWAY WITH MY 8 WEEK OLD BABY IN THE BACKSEAT, AC ON HIGH, AND RADIO AT A LOW/NORMAL VOLUME. OUT OF NOWHERE I HEARD A LOUD EXPLOSION AND IT COMPLETED TERRIFIED ME AND MY BABY. I QUICKLY REALIZED THE SUNROOF HAD SHATTERED WITH GLASS FALLING THREW THE SUNSHADE GAPS AND I GOT OFF THE HIGHWAY IMMEDIATELY. THANK GOODNESS I DID NOT CRASH FROM THE SOUND OF THE EXPLOSION AND I HAD THE SHADE CLOSED OR ALL THE GLASS WOULD HAVE SHATTERED ON US BOTH!! I DID NOT SEE ANYTHING FLY AND HIT THE SUNROOF ON THE ROAD. WHEN I GOT OUT OF THE CAR THE GLASS LOOKED LIKE IT HAD EXPLODED UPWARD WITH NO SIGN OF ANYTHING HITTING IT FROM ABOVE AND NO DAMAGE TO THE SHADE OR EXTERIOR BODY OF THE CAR. MY EARS WERE RINGING AND THUMPING FOR A WHOLE DAY AFTERWARDS - I’M CERTAIN MY BABYS EARS WERE HURTING AS WELL BUT COULDN’T CONFIRM OF COURSE BECAUSE HE WAS 8 WEEKS OLD. I’M CERTAIN IT WAS AN ISSUE WITH THE MANUFACTURING OF THE GLASS OR THE INSTALLATION AND NOTHING HIT THE GLASS. I AM SO SURPRISED THIS HAS NOT BEEN RECALLED YET - SO UNSAFE FOR THE DRIVER, PASSENGERS I.E. MY INFANT, AND OTHER DRIVERS ON THE ROAD.

NHTSA complaint #11674833 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

As I’m driving the car, the gear ship suddenly won’t go into gear to downshift and grind for a second so I stopped trying to change gears and I just close to the end of the exit. Finally able to get it back into gear drive down the road and the clutch is really loose and almost like it’s not connecting to anything. I’ve heard this has been a problem with the gearshift mechanism on other Volkswagens. And there have been recalls on that I don’t know why there’s no recall showing for my 2015 Volkswagen Jetta with this issue.

NHTSA complaint #11658692 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I was driving along the I-25 highway south. I was no where near any bridges and was in the right lane with a safe following distance from the car in front of me. Suddenly out of no where with no warning lights, and nothing that could have possibly been flung towards my car, my sunroof exploded. Thankfully the inside cover was closed, and I was not using the sunroof or the glass would have been blown into the car on me and my passenger. I pulled onto the shoulder and got out to look at it. It looked like it had been imploded from the inside, and there was no damage to the inside cover, giving me reason to believe the glass just exploded with no impact from anything else. There was also no thumping noise of another object when it happened. Luckily no other cars were involved and I was able to get off the highway safely. Still waiting to get my sunroof fixed.

NHTSA complaint #11623005 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Camshaft and Timing chain. Only 116,000 miles . Based on the conversation with the dealership this seems to be a common issue wit the 1.8ltr engines

NHTSA complaint #11602623 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Vehicle transmission went out. I had only had this vehicle for a couple months. So I purchased it in June of 2023

NHTSA complaint #11532421 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Unknown

NHTSA complaint #11501253 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I brought this car for my daughter. It has quick on her twice with no warning. The car has malfunctioned twice getting gas. The first incident it would not start after getting gas. The cap was on correct.I finally was able to get it started. I was 2 miles from home and it rode smoothly.The car rode fine for about a week then my daughter got gas again at a different place in my hometown. It started up then as she tried to drive into street it just cut off. Thankfully, it stopped before she entered the street. The car had to be towed home. The battery is new, low mileage and its not the alternator. I am afraid for her to drive it. I believe it could cut off again without warning.

NHTSA complaint #11467301 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Looking to see if my timing belt or serpentine belt needs to be replaced.

NHTSA complaint #11420900 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

SUNROOF EXPLODED FROM INSIDE OUT WHILE DRIVING ON HIGHWAY. DEALERSHIP WILL NOT COVER UNDER WARRANTY KNOWING THERE IS A CLASS ACTION LAWSUIT UNDER REVIEW. OTHER DRIVERS WERE EFFECTED DODGING CLASS PARTICLES ON HIGHWAY. INTERIOR OF CAR PLUS MYSELF WAS COVERED WITH GLASS FOR THE NEXT COUPLE MILES UNTIL FINDING A VOLKSWAGEN DEALERSHIP. SUPER LOUD EXPLOSION NOISE ALMOST CAUSED ME TO WRECK TOO. I WOULD NOT RECOMMEND VOLKSWAGEN BRAND TO ANYONE NOW.

NHTSA complaint #11404703 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

MY CAR HAS A KEYLESS PUSH START BUTTON AND NOW HAS A SLUGGISH START.

NHTSA complaint #11388991 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

KEY GETS STUCK IN IGNITION WHEN TURNING OFF THE ENGINE.

NHTSA complaint #11362704 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

IGNITION KEY GOT STUCK INTO IGNITION SWITCH MAKING UNABLE TO TURN THE CAR OFF. THIS STARTING HAPPENING AFTER RECALL 37M2 WAS PERFORMED.

NHTSA complaint #11343407 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

HORN WILL NOT FUNCTION BELOW FREEZING AMBIENT TEMPERATURE; LIKELY MOISTURE INSIDE HAS FROZEN THE MECHANISM; WORKS FINE ONCE AMBIENT TEMPERATURE HAS RISEN ABOVE 32*F

NHTSA complaint #11281264 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I ORIGINALLY TOOK MY 2015 JETTA SE TSI CERTIFIED CAR IN TO BE SERVICED AT THE VW DEALERSHIP BECAUSE OF THE STEERING PIN SAFETY WARNING THAT WAS ISSUED BECAUSE THE AIRBAG LIGHT AND STEERING LIGHT WERE ON AND IT STARTED HAVING TROUBLE STARTING AND ALL KINDS OF INSTRUMENT LIGHTS WERE SHOWING. I WAS TOLD I NEED TO REPLACE MY BATTERY WHICH I DID AND THEY DID AN 24DR EMISSIONS RECALL TO MY CAR. I PICKED MY CAR UP AND WAS TOLD NOW I HAVE A 'NO KEY' CODE. I HAVE SINCE HAD NOTHING BUT TROUBLE. I HAVE TO START MY CAR IN EMERGENCY START MODE... ERGHH. MY CAR BEGAN BOGGING DOWN. MY CAR THEN BEGAN TO RANDOMLY WITHOUT WARNING FLASH THE ESC CONTROL LIGHT ON, THEN EPC LIGHT AND THEN ENGINE LIGHT. AT THE SAME TIME THIS IS HAPPENING, NO MATTER WHAT SPEED I AM GOING EVEN INTERSTATE DRIVING, THE CAR WILL NOT ACCELERATE. I HAD THIS HAPPEN AND HAD TO PULL OVER COMING OUT OF A TUNNEL. I RESTARTED AND DROVE HOME WITH ONLY THE ENGINE LIGHT ON. I HAD MY CAR THEN TOWED BACK TO ANOTHER VW DEALERSHIP. THEY TESTED MY CAR ON THE COMPUTER AND I WAS TOLD TO REPLACE THE SPARK PLUGS FOR MISFIRES WHICH I DID. THEY ALSO NOTED THE 'NO KEY' CODE AND DIAGNOSED THIS AS ME NEEDING A NEW BODY CONTROL MODULE WHICH I SUSPECT DEFINITELY HAS SOMETHING TO DO WITH THE RECALL BEING PERFORMED EITHER DIRECTLY OR INDIRECTLY. I RETURNED TO THE ORIGINAL DEALERSHIP WHO REPLACED MY BATTERY AND PERFORMED THE RECALL WITHOUT MY KNOWLEDGE OR CONSENT. ON THE WAY TO TAKE MY CAR TO THE DEALERSHIP THE SAME INCIDENT WITH MY ESC AND ENGINE LIGHT OCCURRED. I PULLED OFF THE ROAD AND RESTARTED IT; THIS TIME THE ENGINE LIGHT DIDN'T STAY ON. I ARRIVE AT THE DEALERSHIP AND WAIT FOUR HOURS TO BE TOLD THE DIAGNOSTICS SHOW NO HISTORY OF ANY INCIDENTS OR IMPAIRED DRIVABILITY. I WAS SENT HOME FEELING UNSAFE BECAUSE EVEN VW CAN'T DIAGNOSE MY VW. AND IT HAPPENED AGAIN AFTER I LEFT! THIS HAPPENS AT SPEEDS OF 10, 30 OR EVEN 60 MPH!!

NHTSA complaint #11278489 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

KEY WON'T TURN OFF. REQUIRES SHAKING AND WIGGLING KEY OR FORCING KEY TO TURN

NHTSA complaint #11271743 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

MY REAR VIEW CAMERA STOPPED WORKING ON MY VEHICLE. WHEN I SHIFT INTO REVERSE, THE SCREEN DOESN'T CHANGE TO THE REAR VIEW CAMERA ANY MORE. TRY IT MANY TIMES NOW.

NHTSA complaint #11251894 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

THE HORN AND ALARM CHIRP HAS GONE CRAZY. SOMETIMES HORN WORKS BUT VERY SOFT AND SOME OTHER TIMES DOESN'T WORK AT ALL. THE ALARM CHIRP SAME. THIS IS A NEW CAR AND WE CAN'T BELIEVE THIS IS HAPPENING. WORKMANSHIP GOING BAD OR LOCATION OF THE HORN GETTING TOO MUCH WATER AND THIS IS NOT CUSTOMERS FAULT. THIS WILL HAPPEN ON AND OFF.

NHTSA complaint #11246199 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

CANNOT TURN VEHICLE OFF ONCE ON. KEY GETS STUCK. VEHICLE IS IN PARK STATIONARY. AFTER JIGGLING THE KEY FOR OVER A COUPLE HOURS I FINALLY GOT THE VEHICLE TO TURN OFF.

NHTSA complaint #11210275 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

THE IGNITION KEY STAYS INSIDE THE IGNITION SWITCH, AND SOMETIMES THE CAR CAN NOT BE STARTED OR IT CAN NOT BE REMOVED FROM THE IGNITION SWITCH

NHTSA complaint #11097312 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

MY VEHICLE STARTS TO STALL OUT WHILE EITHER PULLING OUT IN FRONT OF TRAFFIC OR WHILE SITTING AT A STOP LIGHT. THE CAR DOES NOT STALL OUT COMPLETELY BUT FOR 4 SECONDS + THE CAR WILL BE NON RESPONSIVE TO THE GAS AND THE TACHOMETER GOES TO 0 WHICH WHEN PULLING OUT IN FRONT OF SOMEONE WITH THE CAR SITTING IDLE WHEN ITS SUPPOSED TO BE MOVING IS VERY SCARY. THIS HAPPENS RANDOMLY AND LAST OCCURANCE HAPPENED TODAY.

NHTSA complaint #11090082 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

2015 VW JETTA TDI - UNABLE TO TURN THE IGNITION KEY IN THE OFF POSITION TO SHUT OFF THE ENGINE. UNABLE TO REMOVE KEY FROM IGNITION LOCK CYLINDER. STEERING LOCK MECHANISM NOT ALLOWING THE KEY TO ROTATE TO OFF POSITION TO SHUT ENGINE OFF AND REMOVE KEY FROM IGNITION CYLINDER EVENT DESCRIPTION: VEHICLE IN PARK ON LEVEL GROUND. ENGINE WILL NOT SHUT OFF WHEN ROTATING KEY IN KEY CYLINDER TO THE OFF POSITION. APPEARS THAT STEERING LOCK IS NOT RELEASING THE IGNITION KEY WHEN ROTATING IGNITION KEY TO OFF POSITION. POOR DESIGN. DOES NOT FAIL SAFE. ENGINE KEEPS RUNNING NO MATTER WHAT! LOTS OF COMPLAINTS ON THE WEB OF THIS PARTICULAR ISSUE. OEM SHOULD RECALL THIS DESIGN DEFECT. AIR POLLUTION ISSUE. URGET ACTION REQUIRED FROM NHTSA

NHTSA complaint #11078917 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

WHILE DRIVING MY CAR I RECEIVED A WARNING THAT THESE SERVICES WERE NOT WORKING.BLIND SPOT MONITOR,FRONT ASSIST AND REAR TRAFFIC. I HAVE CAR NET SERVICE ON THIS CAR. AFTER BEING ON THE FWY FOR 2 HOURS, I FINALLY WAS ABLE TO GET OFF THE FWY TO TURN BACK ON THE FEATURES, SINCE YOU MUST BE STOPPED. IT SEEMS THAT THE CAR NET PROGRAM HAD SENT A REPORT FROM THAT DAY SAYING EVERYTHING WAS FINE. I BELIEVE WHEN THE PROGRAM SENDS A REPORT IT GLITCHES THE SOFTWARE THAT CONTROLS THESE VITAL CAR FUNCTIONS. I CALLED VW & CAR-NET BUT THEY WILL NOT ADMIT THAT THERE IS A BUG IN THE INTEGRATION OF THE VEHICLE THAT CAUSES THE CAR TO FAIL. THIS ALSO HAPPENED TO ME ONCE BEFORE WHILE DRIVING AND I WAS TOLD ON THE DASH BOARD THAT THE CAR WAS OVERHEATING. I STOPPED AND TOOK IT TO THE DEALER AND NOTING WAS WRONG. THIS WAS ALSO AFTER THE CAR SENT A REPORT FROM THE CAR NET PROGRAM. BOTH HAPPEN WHILE THE CAR WAS IN MOTION AND GAVE NO WARNING ON THE FWY. I BELIEVE THIS SHOULD BE LOOKED INTO BEFORE SOMEONE GETS HURT. VW SEEMS TO NOT CARE ABOUT THIS.

NHTSA complaint #11062261 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

BACK-UP CAMERA ON 2015 FAILS TO WORK AFTER REPEATED TIMES VEHICLE IS PLACED IN REVERSE

NHTSA complaint #11061957 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

ON SEPTEMBER 25, 2017 I HAD PARKED MY CAR FOR ABOUT 4 HOURS ON A VERY HOT DAY (OVER 90 DEGREES FARENHEIT) AND I ENTERED THE CAR, TURNED ON THE AIR CONDITIONING ON FULL COOL AND BEGAN TO DRIVE. APPROXIMATELY 5 MINUTES LATER, WHILE DRIVING ON THE HIGHWAY, THE PASSENGER SIDE FRONT DOOR WINDOW ":EXPLODED" OUT SENDING GLASS OUTSIDE THE CAR INTO THE LANE NEXT TO ME AND ONTO THE ROADWAY. THE NOISE OF THE EXPLOSION WAS VERY LOUD AND STARTLED ME. THE GLASS THAT REMAINED AROUND THE EDGES OF THE BROKEN WINDOW FELL INTO THE CAR IN THE PASSENGER AREA BUT MOST HAD BEEN BLOWN OUT IN THE "EXPLOSION.". THE GLASS THAT BLEW OUT SCRATCHED THE CAR PAINT UNDERNEATH AND BEHIND THE DOOR ON THE OUTSIDE. I YAKT EXTREMELY GOOD CARE OF MY CARS AND THE WINDOW, PRIOR TO THE EXPLOSION, WAS COMPLETELY INTACT WITH NO DAMAGES OR SCRATCHES ON THE WINDOW. HAD ANYONE BEEN NEXT TO ME IN ANOTHER AUTO WITH THE WINDOW OPEN, OR IF I HAD BEEN STATIOANARY AND A PEDESTRIAN WAS OUTSIDE THE WINDOW, I AM CERTAIN THEY WOULD HAVE SUSTAINED INJURIES. WHILE THE FORCE OF THE BLAST WAS OUTWARD, I BELEIVE ANYONE IN THE PASSENGER SEAT WOULD HAVE LIKEWISE SUSTAINED INJURY, CERTAINLY TO THE EYES AS MINUTE GLASS PARTICLES WERE BLOWN ABOUT THE CAR ON THE PASSENGER SIDE. IN MY OPINION, THE GLASS WAS EITHER MANUFACTURED IN A FAULTY MANNER THAT DID NOT ALLOW FOR THE TEMPERATURE VARIANCES OR INSTALLED AT MANUFACTURE OF THE VEHICLE IN A MANNER THE DID NOT ALLOW EXPANSION AND/OR CONTRACTION OF THE GLASS CAUSED BY TEMPERATURE VARIANCES.

NHTSA complaint #11034603 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

THE IGNITION CYLINDER/SWITCH IS BAD. WHEN RUNNING, THE KEY WILL NOT TURN OFF. THIS IS DANGEROUS FOR MANY REASONS. THERE IS NOT A RECALL ON THIS BUT THERE NEEDS TO BE AFTER READING FORUMS AND SEEING HOW MANY JETTA'S HAVE THE SAME EXACT PROBLEM.

NHTSA complaint #10985707 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

MY VEHICLE IS EXPERIENCING THE EXACT SAME SYMPTOMS AS THE VW JETTA TSB # 8715-18. 2015 YEAR MILES APPROX 53K. I AM A SUBSEQUENT OWNER. ORIGINAL OWNER WAS A RENTAL CAR COMPANY HENCE THE HIGHER MILEAGE. VW REFUSES TO STAND BEHIND THE FACT THAT A AC CONDENSER VALVE SHOULD NOT BE STICKING AT THIS POINT AND WITH SHOWING THE EXACT SAME SYMPTOMS AS A TSB ON THE GOLF I WANT THIS REVIEWED DEEPER BY NHTSA. 1300 AX REPAIR SHOULD NOT BE HAPPENING TO A VEHICLE THAT'S ONLY 2 TO 3 YEARS FROM DFU.

NHTSA complaint #10966393 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

RECEIVED SAFETY RECALL LETTER FROM VW OF AMERICA. AS INDICATED IN LETTER, I'VE EXPERIENCED REFUELING ISSUES; I TRIED TO CONTACT SERRAMONTE VW FOR SERVICE. NOT ONLY WAS I UNSUCCESSFUL IN GETTING THROUGH TO THE SERVICE DEPARTMENT, THEIR WEBPAGE FOR INITIATING SERVICE REQUESTS IS CURRENTLY INACTIVE. HOPING YOU WILL NOTIFY SERRAMONTE VW TO BE ACCESSIBLE SO AS TO RESPOND TO SAFETY RECALLS. THIS IS MY EXPERIENCE BUT THERE ARE LIKELY OTHER OWNERS WHO HAVE EXPERIENCED THE SAME ISSUE OF GETTING IN TOUCH WITH SERRAMONTE VW. THE DEALERSHIP SHOULD NOT BE SO BUSY AS TO NOT RECEIVE PHONE CALLS.

NHTSA complaint #10936749 — an unverified report by a vehicle owner.