64 of the
880 complaints about the 2011 Volkswagen Jetta are about the
other systems — 7% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
78,000 miles.
C
64
Complaints
3
Crashes
1
Fires
3
Injuries
Exactly what failed
Unknown OR Other
64100.0%
Other & Unspecified across every Volkswagen Jetta year
Because of recall, car was not engaged in park completely like it stated after I got out it rolled away down the hill and hit a tree, therefore the recall caused my accident. Yes the problem has been confirmed it is a recall. No it has not been inspected by dealer or police. Volkswagen will not engage in any further investigations they say it's my fault. There were no warning lamps.
NHTSA complaint #11656916 — an unverified report by a vehicle owner.
Tucson, AZ
UNKNOWN OR OTHER
Component/System Failure/Malfunction: ignition switch and starter, possibly transmission Yes, available for inspection upon request. Car has randomly stalled while in motion; ignition and starter switch have been replaced as well as microswitch panel - yet problem persists. Power steering shuts down, steering wheel becomes very difficult to turn. Have to put car in neutral, typically, and try to restart while in motion. Has happened over 100 times; replaced alternator as well. Battery was replaced, brand new, yet was drained multiple times - recharged at Autozone. Vehicle was brought to Larry H. Miller Volkswagen - was advised the problem was fixed, as well as recall repairs (microswitch), paid for the service, went to leave dealership and problem immediately happened again. Complete shut off. Would stay running a little longer while in neutral or AC on. When the vehicle stalls the only light that comes on is the battery light. All other lights and systems work. Ran diagnostic codes through personal mechanic, friend, and dealership... Code states "Key/Ignition/Computer" but unsure what specifically. The 2011 Volkswagen Jetta also does not have the original key fob. May be improper programming? Continued to research all other recalls, services have been completed and yet the problem persists.
NHTSA complaint #11615800 — an unverified report by a vehicle owner.
Marietta, OH
UNKNOWN OR OTHER
Door unexpectedly does not close and latch correctly. Had to hold the car door the whole time driving. The driver door and passenger door has done it so far. This needs to look into.
NHTSA complaint #11571769 — an unverified report by a vehicle owner.
Chicago, IL
UNKNOWN OR OTHER
Car keeps turning off while driving and battery light comes on the dash board. Restarts and light no longer comes on until it turns off again. Drives for awhile again and same thing happens. Have changed numerous parts but without anything showing, can't diagnose it. Unpredictable to when it will turn off.
NHTSA complaint #11558215 — an unverified report by a vehicle owner.
White Plains, NY
UNKNOWN OR OTHER
Volkswagen Jettas between 2011-2014 received a recall for the clockspring issue that occurs. I just learned that I am experiencing the same issue and my car is the same year and make. Both the airbag light is on and the horn does not work properly which is a major safety risk. VW said they will not cover the repair however this is a serious safety issue which has clearly been a problem.
NHTSA complaint #11527943 — an unverified report by a vehicle owner.
Ashland, KY
UNKNOWN OR OTHER
It started singing real load and my light for my coolant started blinking red
NHTSA complaint #11511269 — an unverified report by a vehicle owner.
Miami, FL
UNKNOWN OR OTHER
The ABS module in this vehicle has failed as the ABS, Traction Control, Airbag, and Brake lights are all on with the brake light flashing. The dealership stated a new module would be needed to have functioning anti lock brakes. In reference to case - NHTSA: 16V913, I believe the same components are the same as the power train did not change between the two vehicles. I am having the same symptoms as stated in this document but there is no recall as of yet.
NHTSA complaint #11460999 — an unverified report by a vehicle owner.
Gaithersburg, MD
UNKNOWN OR OTHER
The vehicle ignition systems skips and locks the steering wheel. The makes the vehicle stops and disabled.
NHTSA complaint #11436116 — an unverified report by a vehicle owner.
Covina, CA
UNKNOWN OR OTHER
The vehicle turns off by itself while driving.
NHTSA complaint #11424379 — an unverified report by a vehicle owner.
Little Chute, WI
UNKNOWN OR OTHER
This Jetta Sportwagen TDI is one of the "diesel gate" vehicles that was supposedly fixed. However, post fix, the vehicle has been at the dealership for repairs more than it has been on the road for various emissions related issues revolving around the exhaust gas recirculation system and diesel particulate filter. Vehicle is washed regularly, including scrubbing of the chaise pipe ends with heavy duty soot cleaning solution. vehicle takes less than a week to collect enough soot on the tailpipe to cause transference to finger when whipped. This is an indication that an excessive amount of soot is not being properly recirculated by the exhaust gas recirculating system to be rebut in the diesel particulate filter. This also indicates that the "fix" for the cheating emissions system is not doing its job and vehicle is likely emitting particulate and NOX at levels far above legal limits.
NHTSA complaint #11418503 — an unverified report by a vehicle owner.
Lanett, AL
UNKNOWN OR OTHER
HELLO. THERE IS AN ISSUE WITH MY 2011 VW JETTA'S AC SYSTEM. THERE IS AN AWFUL ODOR. IT SMELLS MOLDY AND MUSTY(MUSKY). I WENT TO A DEALER AND THEY TOLD ME TO CHANGE MY AIR FILTER AND A FEW OTHER THINGS. IT WORKED FOR ABOUT 4 DAYS AND THE SMELL CAME RIGHT BACK. I HAVE TALKED TO OTHER JETTA AND A PASSAT OWNER ONE 2012 AND ONE 2013, THEY ALSO HAVE THE SAME ISSUE. AT FIRST MY CAR HAD A BURNING SMELL COMING FROM THE SYSTEM WHEN I STARTED MY CAR AND TURNED THE AIR ON. A FEW MINUTES LATER AN ODOR FILLED MY VENTS. THIS HAPPENED AFTER I PURCHASED MY CAR IN 2013. ABOUT 6 MONTHS LATER. I HAVE CONSTANTLY CHANGED THE FILTERS AND WILL BE GETTING A NEW AIR COMPRESSOR SOON, BUT. I WAS TOLD THAT IT MAY NOT HELP THE SMELL FROM THE SYSTEM. I HAVE BEEN ONLINE SEARCHING TO SEE IF ANY OTHER VW OWNERS HAVE HAD THIS ISSUE AND IT LOOKS LIKE IT IS PREVALENT IN VW VEHICLES FROM AT LEAST 2009-2014. I WOULD HAVE SEARCHED MORE, BUT THERE WERE SO MANY COMPLAINTS FOR VEHICLES MADE THAT I WAS OVERWHELMED. THIS WAS THE FIRST CAR THAT I PURCHASED MYSELF AND I WANTED TO KEEP IT AS LONG AS IT WOULD HOLD OUT. I AM AT OVER 144,000 MILES AND I LOVE THE CAR. I'M WORKING ON CHANGING OUT COMPONENTS THAT HAVEN'T EVEN MESSED UP YET, BECAUSE I KNOW THEY WILL EVENTUALLY. I WANT TO KEEP THIS CAR FOR AS LONG AS I CAN. BUT, I HAVE TRIED EVERYTHING TO FIX THE ODOR AND FOR ME TO FIND OUT THAT THERE IS NOTHING THAT VW CAN DO TO FIX IT, BREAKS MY HEART. HAD I KNOW THAT THIS WAS AN ISSUE WHEN I PURCHASED THIS CAR, I WOULD HAVE NEVER PURCHASED IT. PLEASE LOOK INTO THE CLAIMS OF VW OWNERS ON MULTIPLE WEBSITES. IF YOU NEED A LIST OF WEBSITES, I CAN SEND YOU AN EMAIL OF ALL OF THE ONES THAT I WAS ABLE TO FIND. I ALSO HAVE A CAR FAX FOR MY VEHICLE SOMEWHERE. IT STATES THAT THE VEHICLE NEVER HAD ANY WATER DAMAGE OR ANYTHING LIKE THAT TO WARRANT THE ISSUE IN THE AC SYSTEM. I CAN SEND IT TO YOU IF YOU NEED IT. JUST SEND AN EMAIL.
NHTSA complaint #11384322 — an unverified report by a vehicle owner.
Lanett, AL
UNKNOWN OR OTHER
I WANTED TO FOLLOW UP ON MY PREVIOUS CLAIM. AS STATED IN MY PREVIOUS NOTE, I NOTICED THE ODOR A FEW MONTHS AFTER PURCHASING MY CAR. A FEW YEARS AFTER I GOT MY CAR, I DEVELOPED A MOLD ALLERGY AND IT WAS GETTING HARDER FOR ME TO BREATHE. THE ONLY TIME THE ISSUE OCCURRED WAS WHEN I WOULD DRIVE MY CAR. SO, I HAD TO GO TO THE ALLERGY DOCTOR. THEY DID A FEW TESTS AND FOUND OUT I HAD A MOLD ALLERGY. A FEW WEEKS LATER, I KEPT SMELLING A SMELL FROM MY AC. I ASKED A FRIEND TO COME AND CHECK ON MY AIR FILTER IN MY CAR. HE PULLED IT OUT AND IT WAS FULL OF MOLD. HE TOLD ME THAT THE CAR WAS RETAINING MOISTURE IN MY A/C UNIT AND THAT IT IS PROBABLY WHAT IS HURTING MY ALLERGIES. WITH THAT BEING SAID, I HAVE TO CHANGE MY FILTER AT LEAST ONCE A MONTH. ONE, TO MAKE SURE THAT IT DOESN'T MOLD. TWO, SO THAT I CAN BREATHE. WITH THAT BEING SAID, MY ALLERGIES BECAME WORSE AFTER I DISCOVERED THE MOLD. I HAD TO GO BACK ON MY ALLERGY SHOTS FOR AWHILE. BECAUSE MY ALLERGIES GOT SO BAD, EVEN WITH MY SHOTS AND OTHER MEDICATION, IT MESSED WITH MY BREATHING. SO, I HAD TO HAVE AN IN OFFICE PROCEDURE TO RELEASE SOME OF THE PRESSURE TO HELP ME BREATHE BETTER. ALL OF THIS TO SAY, VW KNOWS THAT THERE IS AN ISSUE WITH THEY AC SYSTEM HOLDING MOISTURE AND IT MAKING THE CAR HAVE A MOLDY SMELL TO IT. THIS IS DANGEROUS FOR PEOPLE WITH ALLERGIES AND WE SHOULD NOT HAVE TO SUFFER, DUE TO A MANUFACTURERS CARELESSNESS. I FEEL AS IF THEY SHOULD REACH OUT TO ANYONE WITH AFFECTED VEHICLE OWNERS AND FIGURE OUT A SOLUTION TO THIS MATTER. I LOVE MY VOLKSWAGEN AND I WANTED TO LOOK INTO PURCHASING ANOTHER ONE, HOPEFULLY AN SUV TYPE, IN A FEW YEARS. BUT, IF THEY CANNOT FIX THIS ISSUE, I MAY NEVER LOOK INTO THEM AGAIN. MY HEALTH IS FAR MORE IMPORTANT TO ME. SO, I WILL BEGIN MY SEARCH FOR AN ADDITIONAL VEHICLE, WHILE WORKING ON MY VW, AS WELL.
NHTSA complaint #11384323 — an unverified report by a vehicle owner.
at 124,000 milesBAY Shore, NY
UNKNOWN OR OTHER
MY PASSENGER AIR BAG LIGHT WENT OFF ON THE DASHBOARD AND MY HORN NO LONGER WORKS. THIS ALL HAPPENED IN THE SAME MONTH.
NHTSA complaint #11372986 — an unverified report by a vehicle owner.
Dallas, TX
UNKNOWN OR OTHER
RADIO JUST STOPPED WORKING ALL OF A SUDDEN CHECKED WIRES AND FUSES WHICH WERE GOOD CAN'T SEEM TO FIND WHAT THE PROBLEM IS.
NHTSA complaint #11344000 — an unverified report by a vehicle owner.
at 149,500 milesAriel, WA
UNKNOWN OR OTHER
AT HOME WHILE THE VEHICLE WAS OFF AND STATIONARY, UPON REMOVAL OF THE REAR BENCH SEAT, I DISCOVERED SEVERE BURN MARKS UNDER THE SEAT. AS WELL AS SOME COINS THAT HAVE BEEN CEMENTED IN PLACE BY MELTED PLASTIC. THE BURNED AREA APPEARS TO BE RIGHT ABOVE THE EXHAUST.
NHTSA complaint #11282779 — an unverified report by a vehicle owner.
at 110,000 milesHouston, TX
UNKNOWN OR OTHER
KEY GETTING STUCK IN IGNITION WHILE VEHICLE IS STILL RUNNING..WILL NOT TURN OFF
NHTSA complaint #11244637 — an unverified report by a vehicle owner.
LA Grange Highlands, IL
UNKNOWN OR OTHER
2011 JETTA STEREO DIED. WANT COMPENSATION IN CHECK MAILED TO ME FOR COST OF THE ORIGINAL STEREO
NHTSA complaint #11244004 — an unverified report by a vehicle owner.
at 110,000 milesLagrange Highlands, IL
UNKNOWN OR OTHER
MY 2012 JETTA RADIO/STEREO WENT DEAD. LOTS OF OTHER 2011 JETTA STEREOS DIED TOO. BAD BATCH FOR US CONSUMERS. I WANT A COMPENSATION CHECK MAILED TO ME FOR 363.23 THE COST I HAVE TO PAY BEST BUY FOR A NEW ONE. READ THE FORUMS THOUSANDS OF OTHER JETTA OWNERS IN 2011 HAD THIS HAPPEN. THANK YOU
NHTSA complaint #11244007 — an unverified report by a vehicle owner.
at 56,275 milesSAN Antonio, TX
UNKNOWN OR OTHER
1) SEATBELT INDICATOR SOUNDS WHEN DRIVES BELT IS CONNECTED AND IS THE ONLY ONE IN THE VEHICLE; NO ONE OR ITEMS ARE IN ANY OF THE OTHER SEATS (SAME ISSUE AS IN THE 2006 JETTA). 2) WIPER MOTOR FAILED - WIPERS WORKED INTERMITTENTLY WHEN FUNCTIONING. 3) HEADLINER IS SEPARATING AND DROOPING IN REAR AND OBSTRUCTING THE VIEW THROUGH THE REAR VIEW MIRROR (SAME ISSUE AS IN THE 2006 JETTA). 4) IGNITION COIL'S AND MAP SENSOR ARE CONTINUOUSLY FAILING (SAME ISSUE AS IN THE 2006 JETTA).
NHTSA complaint #11243293 — an unverified report by a vehicle owner.
Bowling Green, KY
UNKNOWN OR OTHER
WHEN I PURCHASE THIS CAR 2 DAYS AFTER I PURCHASE THE BRAKE LIGHT CAME ON FLASHING THE CAR IDLES TOO HIGH WHAT COULD BE WRONG WITH IT
NHTSA complaint #11233242 — an unverified report by a vehicle owner.
Perry, OH
UNKNOWN OR OTHER
I'LL TURN MY CAR OFF AND WAIT FOR THE RPM'S TO GO BELOW 1,000 SOMETIMES I'LL SHIFT INTO REVERSE AND MY CAR WILL KICK AND THEN THE ENGINE LIGHT TURNS ON. I HAVE GONE TO GET THE ERROR CHECKED BY MULTIPLE COMPUTERS; THE SAME ERROR READS AS TORCH CONVERTER CIRCUIT MALFUNCTION. AS I PUT THE CAR INTO DRIVE IT JUMPS AGAIN SOMETIMES SOUNDING LIKE A SPRING IS DOING SOMETHING WEIRD. WHEN I DRIVE THE CAR THE ENGINE REVS AND DOES NOT SHIFT GEARS. THE CAR MOVES BUT IS STUCK IN FIRST GEAR. I CAN'T GO ABOVE 59 MPH NOR DO I WANT TO REV MY ENGINE AT 4500 RPMS. I GOT MY JETTA AT 66,000 MILES AND IT BEEN DOING EVER SINCE. MY CAR IS CURRENTLY AT 95,000 MILES AND THE PROBLEM HAPPENS INTERMITTENTLY.
NHTSA complaint #11217197 — an unverified report by a vehicle owner.
at 150,000 milesButler, PA
UNKNOWN OR OTHER
WILL NOT START AND STALLING WHEN SITTING AND DRIVING ON ROAD NO WARNING LIGHTS
NHTSA complaint #11204248 — an unverified report by a vehicle owner.
at 74,352 milesSimpsonville, SC
UNKNOWN OR OTHER
I HAVE A PROBLEM WITH THE IGNITION KEY SWITCH THAT HAS BEEN MORE DIFFICULT TO START UP AND TURN IT OFF WHEN IS STATIONARY OF CURSE. THE SWITCH ITS GETTING STUCK OR JAMMED AND WONT MOVE ANY WHERE UNTIL SO MANY TRIES AND MOVING THE DRIVE WHEEL. I SPEND 1 HRS YESTERDAY 04/13/19 TRYING TO POWER THE ENGINE OFF BECAUSE OF THE IGNITION KEY AND MY WIFE DRIVE THE CAR TOO BUT SHE IS NOT STRONG ENOUGH TO TURN THE ENGINE OFF AND SHE CALLED ME TO HELP HER. I HAVE THIS PROBLEM SINCE JANUARY 2019 AND I DON'T KNOW WHAT I HAVE TO DO. I HAVE OTHER PROBLEM WITH THE DRIVER SEAT THAT IS CRACKING WHEN I'M DRIVING AND PRESS THE BREAK PEDAL MY SEAT MAKE A CLICK AND NOISE EVERY TIME THE CAR CHANGE THE SPEED.
NHTSA complaint #11196164 — an unverified report by a vehicle owner.
Charlotte, NC
UNKNOWN OR OTHER
KEY GETS STUCK IN IGNITION AND I CANNOT TURN OFF THE ENGINE.
NHTSA complaint #11195463 — an unverified report by a vehicle owner.
at 106,000 milesPascagoula, MS
UNKNOWN OR OTHER
KEY STUCK IN IGNITION SWITCH IN THE ON POSITION
NHTSA complaint #11192309 — an unverified report by a vehicle owner.
at 182,000 milesPinckney, MI
UNKNOWN OR OTHER
HORN DOESN'T WORK AND THERE IS NO WARNING LIGHT. A VEHICLE DECIDED TO DO A U-TURN IN FRONT OF ME WITH NO WARNING. HIT THE HORN TO FIND IT NOT FUNCTIONING. THERE IS NO WARNING LIGHT TO INDICATE THERE IS AN ISSUE. THE PART THAT FAILED IS ALSO TIED TO THE AIRBAG SYSTEM. THE PART THAT FAILED IS THE CLOCK SPRING - J527 MODULE AS NOTED IN THE VW DEALER INDICATING THE HORN FUNCTIONS BUT THE MODULE NEEDS TO BE REPLACED.
NHTSA complaint #11115475 — an unverified report by a vehicle owner.
at 106,000 milesArlington, TX
UNKNOWN OR OTHER
THE IGNITION SWITCH ON MY 2011 JETTA IS REGULARLY BECOMING STUCK AND I CANNOT TURN OFF MY VEHICLE. I SPENT OVER AN HOUR ON SATURDAY EVENING WHILE PARKED IN DRIVEWAY TRYING TO TURN THE VEHICLE OFF AND REMOVE THE KEY TO NO AVAIL. I HAD TO REMOVE THE FUEL PUMP FUSE ALONG WITH UNPLUGGING THE BATTERY. THE RADIO SYSTEM ALSO WENT OUT. FOLLOWING A LOUD POP THE SYSTEM QUIT WORKING COMPLETELY. SIMILAR TO MANY REPORTS I HAVE READ ONLINE SINCE THE OCCURRENCE.
NHTSA complaint #11097251 — an unverified report by a vehicle owner.
at 88,744 milesChandler, AZ
UNKNOWN OR OTHER
IGNITION LOCK CYLINDER ABRUPTLY FAILED. THE VEHICLE WOULD NOT START AT ALL DUE TO THIS FAILURE. THEY KEY WOULD NOT TURN AT ALL. IT WORKED ONE MOMENT AND IMMEDIATELY STOPPEDF WORKING. STRANDED AND HAD TO HAVE THE VEHICLE TOWED. TOW COMPANY HAD TO DISASSEMBLE SHIFTER TO PUT THE VEHICLE IN NEUTRAL IN ORDER TO TOW. $645 + FOR TOW AND REPAIRS.
NHTSA complaint #11091676 — an unverified report by a vehicle owner.
at 117,000 milesFreeport, IL
UNKNOWN OR OTHER
I CAN'T GET THE KEY OUT OF THE IGNITION AND I CAN TURN THE CAR OFF.
NHTSA complaint #11072999 — an unverified report by a vehicle owner.
at 68,000 milesRichmond Hill, NY
UNKNOWN OR OTHER
IT IS A SAFETY ISSUE THAT THE VEHICLE'S HORN STARTED WEAKENING OUT AND IT STOPPED WORKING. I DID SOME RESEARCH AND FOUND THAT OTHER PEOPLE WHO OWNED AN MK6 (2011-2015) JETTA HAD THE SAME ISSUE ACROSS THE NATION. PLEASE ENFORCE THE VW TO OPEN A RECALL FOR THIS ISSUE.
NHTSA complaint #11062914 — an unverified report by a vehicle owner.