FaultScore report
Owners have filed 35 complaints about the 2002 Volkswagen NEW Beetle with NHTSA between 2002 and 2004. The largest single group is the transmission & drivetrain. Across this model's run it ranks 6 of 7 worst.
FaultScore 46/100
Higher is worse. Measured against the other years of the Volkswagen NEW Beetle.
How this is worked out35
Complaints
0
Crashes reported
0
Fires reported
1
Injuries reported
26,275 mi
Median mileage at failure
Half of reported failures happened before this
54%
Failed under 36,000 miles
Inside a typical bumper-to-bumper warranty
The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.
Click any bar to open that year's report.
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Median failure at 24,125 miles
Median failure at 41,583 miles
Median failure at 10,000 miles
Median failure at 25,791 miles
Median failure at 19,000 miles
Median failure at 18,900 miles
Median failure at 10,000 miles
Median failure at 41,583 miles
Median failure at 19,000 miles
Median failure at 41,583 miles
Median failure at 41,583 miles
Odometer readings owners gave when they filed. About half of all complaints include one.
A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.
A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ON SOME PASSENGER VEHICLES, SHORT CIRCUITS CAN OCCUR WITHIN THE ELECTRONIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM (ABS).
Risk: THIS CAN RESULT IN A FIRE.
Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.
Reports where the owner recorded a crash, a fire, an injury or a death.
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION NOTED TO BE DOWNSHIFTED VERY HARD WHEN COMING TO A SLOW STOP. WHEN SLOWING TO A STOP AND REACHING THE 15-20 MPH AREA CAR WILL JERK HARD. TOOK BACK TO TONY HONDA FOR SERVICE AND THEY TOLD ME THAT EVERYTHING CHECKS OUT TO VOLKSWAGEN SPECS AND THEY WERE NOT GOING TO CHECK INTO IT ANY FURTHER. VOLKWAGEN WAS CONTACTED BY ME AND TOLD TO TAKE CAR FOR SECOND OPINION AT CUTTER VOLKWAGEN HERE IN HONOLULU. STEVE FROM SERVICE DROVE THE CAR AND COULD NOT BELIVE IT WAS DOING THE DOWNSHIFTING. AFTER SEVERAL DAYS IN THE SHOP THEY REPLACED PARTS OF THE TRANSMISSION AND IT WAS STILL DOING IT. THEY WERE AUTHORIZED TO REPLACE MY TRANSMISSION WITH ANOTHER FROM A NEW CAR IN STOCK BUT THEY ALSO DID THE SAME THING. IT TURNS OUT THAT THERE IS A COMPUTER MALFUNCTION IN THE TRANSMISSION AND IT NEEDS TO BE REPROGRAMMED. THEY ARE SUPPOSED TO BE GETTING THIS IN FROM GERMANY AND SO FAR I HAVE BEEN WAITING 2 WEEKS. DURING THIS TIME I SPILLED HOT COFFE ON MY LEG AND HAVE 2ND DEGREE BURNS DUE TO THIS SHIFTING PROBLEM AND WHILE MY WIFE WAS DRIVING WITH MY SON HE HIT HIS HEAD ON THE DASHBOARD COMING TO A STOP WHEN THIS DEFECT OCCURRED. THEY TOLD ME THIS IS NON-LIFE THREATENING BUT I BEG TO DIFFER. THEY TOLD ME THAT I WILL BE THE FIRST IN HAWAII TO HAVE THIS REPROGRAMMING DONE. I WANT OUT OF THIS CAR, IT IS UNSAFE TO DRIVE AND VOLKWAGEN DOESN'T CARE.
NHTSA complaint #759383 — an unverified report by a vehicle owner.
In the owners' own words, exactly as filed with NHTSA.
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION IN MY 2002 NEW BEETLE FAILS TO ENGAGE FOR A SECOND OR TWO AFTER THE CAR HAS BEEN SITTING FOR A WHILE. DOESN'T DO IT AT OTHER TIMES, ONLY WHEN THE CAR HAS BEEN SITTING AN HOUR OR MORE. DEALERSHIP REPLACED TRANSMISSION MODULE TWICE (TWO DIFFERENT DEALERSHIPS) AND THE THIRD AND FOURTH TIME I BROUGHT IT IN WITH THE SAME COMPLAINT, THEY SAID IT WAS NORMAL FOR THE TRANSMISSION TO BEHAVE THIS WAY. INHERENT TO THE DESIGN OF THE TRANSMISSION WAS THIS SMALL DELAY FOR EMISSIONS REASONS. I AM NOT BUYING IT, NOT WITH ALL THE OTHER ISSUES I HAVE HAD WITH THIS CAR. I HAVE HAD IT IN FOUR TIMES FOR POWER WINDOW PROBLEMS AND GETTING READY TO BRING IT IN FOR A FIFTH. THE MONSOON STEREO HAS BEEN REPLACED ONCE AND IS MALFUNCTIONING AGAIN. THE PARKING BRAKE ASSEMBLY BROKE AND HAD TO BE REPLACED. LOTS OF BOTHERSOME PROBLEMS AND NOW I HEAR WHAT SOUNDS LIKE A VALVE TAP.
NHTSA complaint #10100587 — an unverified report by a vehicle owner.
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE TRANSMISSION IN MY 2002 NEW BEETLE FAILS TO ENGAGE FOR A SECOND OR TWO AFTER THE CAR HAS BEEN SITTING FOR A WHILE. DOESN'T DO IT AT OTHER TIMES, ONLY WHEN THE CAR HAS BEEN SITTING AN HOUR OR MORE. DEALERSHIP REPLACED TRANSMISSION MODULE TWICE (TWO DIFFERENT DEALERSHIPS) AND THE THIRD AND FOURTH TIME I BROUGHT IT IN WITH THE SAME COMPLAINT, THEY SAID IT WAS NORMAL FOR THE TRANSMISSION TO BEHAVE THIS WAY. INHERENT TO THE DESIGN OF THE TRANSMISSION WAS THIS SMALL DELAY FOR EMISSIONS REASONS. I AM NOT BUYING IT, NOT WITH ALL THE OTHER ISSUES I HAVE HAD WITH THIS CAR. I HAVE HAD IT IN FOUR TIMES FOR POWER WINDOW PROBLEMS AND GETTING READY TO BRING IT IN FOR A FIFTH. THE MONSOON STEREO HAS BEEN REPLACED ONCE AND IS MALFUNCTIONING AGAIN. THE PARKING BRAKE ASSEMBLY BROKE AND HAD TO BE REPLACED. LOTS OF BOTHERSOME PROBLEMS AND NOW I HEAR WHAT SOUNDS LIKE A VALVE TAP.
NHTSA complaint #10100587 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
THE TRANSMISSION IN MY 2002 NEW BEETLE FAILS TO ENGAGE FOR A SECOND OR TWO AFTER THE CAR HAS BEEN SITTING FOR A WHILE. DOESN'T DO IT AT OTHER TIMES, ONLY WHEN THE CAR HAS BEEN SITTING AN HOUR OR MORE. DEALERSHIP REPLACED TRANSMISSION MODULE TWICE (TWO DIFFERENT DEALERSHIPS) AND THE THIRD AND FOURTH TIME I BROUGHT IT IN WITH THE SAME COMPLAINT, THEY SAID IT WAS NORMAL FOR THE TRANSMISSION TO BEHAVE THIS WAY. INHERENT TO THE DESIGN OF THE TRANSMISSION WAS THIS SMALL DELAY FOR EMISSIONS REASONS. I AM NOT BUYING IT, NOT WITH ALL THE OTHER ISSUES I HAVE HAD WITH THIS CAR. I HAVE HAD IT IN FOUR TIMES FOR POWER WINDOW PROBLEMS AND GETTING READY TO BRING IT IN FOR A FIFTH. THE MONSOON STEREO HAS BEEN REPLACED ONCE AND IS MALFUNCTIONING AGAIN. THE PARKING BRAKE ASSEMBLY BROKE AND HAD TO BE REPLACED. LOTS OF BOTHERSOME PROBLEMS AND NOW I HEAR WHAT SOUNDS LIKE A VALVE TAP.
NHTSA complaint #10100587 — an unverified report by a vehicle owner.
PARKING BRAKE
THE TRANSMISSION IN MY 2002 NEW BEETLE FAILS TO ENGAGE FOR A SECOND OR TWO AFTER THE CAR HAS BEEN SITTING FOR A WHILE. DOESN'T DO IT AT OTHER TIMES, ONLY WHEN THE CAR HAS BEEN SITTING AN HOUR OR MORE. DEALERSHIP REPLACED TRANSMISSION MODULE TWICE (TWO DIFFERENT DEALERSHIPS) AND THE THIRD AND FOURTH TIME I BROUGHT IT IN WITH THE SAME COMPLAINT, THEY SAID IT WAS NORMAL FOR THE TRANSMISSION TO BEHAVE THIS WAY. INHERENT TO THE DESIGN OF THE TRANSMISSION WAS THIS SMALL DELAY FOR EMISSIONS REASONS. I AM NOT BUYING IT, NOT WITH ALL THE OTHER ISSUES I HAVE HAD WITH THIS CAR. I HAVE HAD IT IN FOUR TIMES FOR POWER WINDOW PROBLEMS AND GETTING READY TO BRING IT IN FOR A FIFTH. THE MONSOON STEREO HAS BEEN REPLACED ONCE AND IS MALFUNCTIONING AGAIN. THE PARKING BRAKE ASSEMBLY BROKE AND HAD TO BE REPLACED. LOTS OF BOTHERSOME PROBLEMS AND NOW I HEAR WHAT SOUNDS LIKE A VALVE TAP.
NHTSA complaint #10100587 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:HEADLIGHTS
SEATBELT AIR BAG SENSOR- AIR BAG MALFUNCTION LIGHT CAME ON 11/8/03 TOOK THE CAR TO THE DEALERSHIP THEY ORDERED THE PART. BOTH HEADLIGHTS WERE NOT WORKING BY THE TIME I GOT TO THE DEALER, THEY REPLACED THOSE, TURN SIGNALS WERE GOING ON AND OFF ALONG WITH THE HAZARD LIGHTS, WAS TOLD THESE NEEDED TO BE ORDERED. CALLED IN 2 WEEKS AND WAS TOLD THE PARTS WERE ON MANUFACTURE BACKORDER AND THEY WOULD CALL ME WHEN THEY CAME IN. I CALLED EVERY 2 WEEKS THEY PART WERE NOT IN. 3/3/04 SMOG TEST DONE TO REGISTER MY CAR- FAILED SMOG, TOOK CAR TO DEALER CAT CONVERTER OUT, THEY HAD TO ORDER PART SAID THEY WOULD REORDER THE SENSOR, 3/12/04 TOOK CAR BACK IN PARTS NOT IN YET, CALLED EVERY DAY PARTS NOT IN NOW MY REGISTRATION WAS LATE. CAT CONVERTER CAME IN ON 4/2/04 IT WAS INSTALLED DEALER WAS REFUSING TO SMOG TEST FOR FREE THE FINALLY DID BUT WOULD NOT PAY THE FEES FOR MY REGISTRATION BEING LATE. CALLED AGAIN EVERY 2 WEEKS PARTS DID NOT COME IN. 6/30/04 WENT IN OTHER PARTS ON THE CAR WERE BRAKING OFF, EMERGENCY BRAKE HANDLE BROKEN, DISPLAY LIGHTS NOT WORKING, CUP HOLDER BROKEN, AGAIN THEY HAD TO ORDER PARTS, AND THEY NEVER CAME IN. 8/18/04 AIR CONDITIONING STOPED BLOWING COLD AIR, MADE APPT ONLINE FOR 8/23/04 TOOK CAR IN, NONE OF THE PARTS ORDERED ARE IN AGAIN. SERVICE STATED MY AIR CONDITIONING IS NOT COVERED BECAUSE OF A HOLE IN THE CONDENSOR EVEN THOUGH MY WARRANTY STATES IT IS COVERED THEY REFUSED TO FIX IT AND TRIED TO CHARGE ME $95.00 FOR FINDING THE HOLE, I REFUSED TO PAY AFTER ALL I HAVE BEEN WAITING SINCE NOVEMBER FOR SEVERAL PARTS INCLUDING A SAFTEY ISSUE, THE DEALER SERVICE HAS BEEN THE WORST I DEALT WITH IN 25 YEARS OF DRIVING. I HAVE SENT EMAILS, PHONE CALLS AND FAXES TO THE DEALER REGARDING ALL MY COMPLAINTS AND HAVE NOT RECEIVED A RESPONSE.
NHTSA complaint #10088497 — an unverified report by a vehicle owner.
INTERIOR LIGHTING
SEATBELT AIR BAG SENSOR- AIR BAG MALFUNCTION LIGHT CAME ON 11/8/03 TOOK THE CAR TO THE DEALERSHIP THEY ORDERED THE PART. BOTH HEADLIGHTS WERE NOT WORKING BY THE TIME I GOT TO THE DEALER, THEY REPLACED THOSE, TURN SIGNALS WERE GOING ON AND OFF ALONG WITH THE HAZARD LIGHTS, WAS TOLD THESE NEEDED TO BE ORDERED. CALLED IN 2 WEEKS AND WAS TOLD THE PARTS WERE ON MANUFACTURE BACKORDER AND THEY WOULD CALL ME WHEN THEY CAME IN. I CALLED EVERY 2 WEEKS THEY PART WERE NOT IN. 3/3/04 SMOG TEST DONE TO REGISTER MY CAR- FAILED SMOG, TOOK CAR TO DEALER CAT CONVERTER OUT, THEY HAD TO ORDER PART SAID THEY WOULD REORDER THE SENSOR, 3/12/04 TOOK CAR BACK IN PARTS NOT IN YET, CALLED EVERY DAY PARTS NOT IN NOW MY REGISTRATION WAS LATE. CAT CONVERTER CAME IN ON 4/2/04 IT WAS INSTALLED DEALER WAS REFUSING TO SMOG TEST FOR FREE THE FINALLY DID BUT WOULD NOT PAY THE FEES FOR MY REGISTRATION BEING LATE. CALLED AGAIN EVERY 2 WEEKS PARTS DID NOT COME IN. 6/30/04 WENT IN OTHER PARTS ON THE CAR WERE BRAKING OFF, EMERGENCY BRAKE HANDLE BROKEN, DISPLAY LIGHTS NOT WORKING, CUP HOLDER BROKEN, AGAIN THEY HAD TO ORDER PARTS, AND THEY NEVER CAME IN. 8/18/04 AIR CONDITIONING STOPED BLOWING COLD AIR, MADE APPT ONLINE FOR 8/23/04 TOOK CAR IN, NONE OF THE PARTS ORDERED ARE IN AGAIN. SERVICE STATED MY AIR CONDITIONING IS NOT COVERED BECAUSE OF A HOLE IN THE CONDENSOR EVEN THOUGH MY WARRANTY STATES IT IS COVERED THEY REFUSED TO FIX IT AND TRIED TO CHARGE ME $95.00 FOR FINDING THE HOLE, I REFUSED TO PAY AFTER ALL I HAVE BEEN WAITING SINCE NOVEMBER FOR SEVERAL PARTS INCLUDING A SAFTEY ISSUE, THE DEALER SERVICE HAS BEEN THE WORST I DEALT WITH IN 25 YEARS OF DRIVING. I HAVE SENT EMAILS, PHONE CALLS AND FAXES TO THE DEALER REGARDING ALL MY COMPLAINTS AND HAVE NOT RECEIVED A RESPONSE.
NHTSA complaint #10088497 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
SEATBELT AIR BAG SENSOR- AIR BAG MALFUNCTION LIGHT CAME ON 11/8/03 TOOK THE CAR TO THE DEALERSHIP THEY ORDERED THE PART. BOTH HEADLIGHTS WERE NOT WORKING BY THE TIME I GOT TO THE DEALER, THEY REPLACED THOSE, TURN SIGNALS WERE GOING ON AND OFF ALONG WITH THE HAZARD LIGHTS, WAS TOLD THESE NEEDED TO BE ORDERED. CALLED IN 2 WEEKS AND WAS TOLD THE PARTS WERE ON MANUFACTURE BACKORDER AND THEY WOULD CALL ME WHEN THEY CAME IN. I CALLED EVERY 2 WEEKS THEY PART WERE NOT IN. 3/3/04 SMOG TEST DONE TO REGISTER MY CAR- FAILED SMOG, TOOK CAR TO DEALER CAT CONVERTER OUT, THEY HAD TO ORDER PART SAID THEY WOULD REORDER THE SENSOR, 3/12/04 TOOK CAR BACK IN PARTS NOT IN YET, CALLED EVERY DAY PARTS NOT IN NOW MY REGISTRATION WAS LATE. CAT CONVERTER CAME IN ON 4/2/04 IT WAS INSTALLED DEALER WAS REFUSING TO SMOG TEST FOR FREE THE FINALLY DID BUT WOULD NOT PAY THE FEES FOR MY REGISTRATION BEING LATE. CALLED AGAIN EVERY 2 WEEKS PARTS DID NOT COME IN. 6/30/04 WENT IN OTHER PARTS ON THE CAR WERE BRAKING OFF, EMERGENCY BRAKE HANDLE BROKEN, DISPLAY LIGHTS NOT WORKING, CUP HOLDER BROKEN, AGAIN THEY HAD TO ORDER PARTS, AND THEY NEVER CAME IN. 8/18/04 AIR CONDITIONING STOPED BLOWING COLD AIR, MADE APPT ONLINE FOR 8/23/04 TOOK CAR IN, NONE OF THE PARTS ORDERED ARE IN AGAIN. SERVICE STATED MY AIR CONDITIONING IS NOT COVERED BECAUSE OF A HOLE IN THE CONDENSOR EVEN THOUGH MY WARRANTY STATES IT IS COVERED THEY REFUSED TO FIX IT AND TRIED TO CHARGE ME $95.00 FOR FINDING THE HOLE, I REFUSED TO PAY AFTER ALL I HAVE BEEN WAITING SINCE NOVEMBER FOR SEVERAL PARTS INCLUDING A SAFTEY ISSUE, THE DEALER SERVICE HAS BEEN THE WORST I DEALT WITH IN 25 YEARS OF DRIVING. I HAVE SENT EMAILS, PHONE CALLS AND FAXES TO THE DEALER REGARDING ALL MY COMPLAINTS AND HAVE NOT RECEIVED A RESPONSE.
NHTSA complaint #10088497 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
SEATBELT AIR BAG SENSOR- AIR BAG MALFUNCTION LIGHT CAME ON 11/8/03 TOOK THE CAR TO THE DEALERSHIP THEY ORDERED THE PART. BOTH HEADLIGHTS WERE NOT WORKING BY THE TIME I GOT TO THE DEALER, THEY REPLACED THOSE, TURN SIGNALS WERE GOING ON AND OFF ALONG WITH THE HAZARD LIGHTS, WAS TOLD THESE NEEDED TO BE ORDERED. CALLED IN 2 WEEKS AND WAS TOLD THE PARTS WERE ON MANUFACTURE BACKORDER AND THEY WOULD CALL ME WHEN THEY CAME IN. I CALLED EVERY 2 WEEKS THEY PART WERE NOT IN. 3/3/04 SMOG TEST DONE TO REGISTER MY CAR- FAILED SMOG, TOOK CAR TO DEALER CAT CONVERTER OUT, THEY HAD TO ORDER PART SAID THEY WOULD REORDER THE SENSOR, 3/12/04 TOOK CAR BACK IN PARTS NOT IN YET, CALLED EVERY DAY PARTS NOT IN NOW MY REGISTRATION WAS LATE. CAT CONVERTER CAME IN ON 4/2/04 IT WAS INSTALLED DEALER WAS REFUSING TO SMOG TEST FOR FREE THE FINALLY DID BUT WOULD NOT PAY THE FEES FOR MY REGISTRATION BEING LATE. CALLED AGAIN EVERY 2 WEEKS PARTS DID NOT COME IN. 6/30/04 WENT IN OTHER PARTS ON THE CAR WERE BRAKING OFF, EMERGENCY BRAKE HANDLE BROKEN, DISPLAY LIGHTS NOT WORKING, CUP HOLDER BROKEN, AGAIN THEY HAD TO ORDER PARTS, AND THEY NEVER CAME IN. 8/18/04 AIR CONDITIONING STOPED BLOWING COLD AIR, MADE APPT ONLINE FOR 8/23/04 TOOK CAR IN, NONE OF THE PARTS ORDERED ARE IN AGAIN. SERVICE STATED MY AIR CONDITIONING IS NOT COVERED BECAUSE OF A HOLE IN THE CONDENSOR EVEN THOUGH MY WARRANTY STATES IT IS COVERED THEY REFUSED TO FIX IT AND TRIED TO CHARGE ME $95.00 FOR FINDING THE HOLE, I REFUSED TO PAY AFTER ALL I HAVE BEEN WAITING SINCE NOVEMBER FOR SEVERAL PARTS INCLUDING A SAFTEY ISSUE, THE DEALER SERVICE HAS BEEN THE WORST I DEALT WITH IN 25 YEARS OF DRIVING. I HAVE SENT EMAILS, PHONE CALLS AND FAXES TO THE DEALER REGARDING ALL MY COMPLAINTS AND HAVE NOT RECEIVED A RESPONSE.
NHTSA complaint #10088497 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
SEATBELT AIR BAG SENSOR- AIR BAG MALFUNCTION LIGHT CAME ON 11/8/03 TOOK THE CAR TO THE DEALERSHIP THEY ORDERED THE PART. BOTH HEADLIGHTS WERE NOT WORKING BY THE TIME I GOT TO THE DEALER, THEY REPLACED THOSE, TURN SIGNALS WERE GOING ON AND OFF ALONG WITH THE HAZARD LIGHTS, WAS TOLD THESE NEEDED TO BE ORDERED. CALLED IN 2 WEEKS AND WAS TOLD THE PARTS WERE ON MANUFACTURE BACKORDER AND THEY WOULD CALL ME WHEN THEY CAME IN. I CALLED EVERY 2 WEEKS THEY PART WERE NOT IN. 3/3/04 SMOG TEST DONE TO REGISTER MY CAR- FAILED SMOG, TOOK CAR TO DEALER CAT CONVERTER OUT, THEY HAD TO ORDER PART SAID THEY WOULD REORDER THE SENSOR, 3/12/04 TOOK CAR BACK IN PARTS NOT IN YET, CALLED EVERY DAY PARTS NOT IN NOW MY REGISTRATION WAS LATE. CAT CONVERTER CAME IN ON 4/2/04 IT WAS INSTALLED DEALER WAS REFUSING TO SMOG TEST FOR FREE THE FINALLY DID BUT WOULD NOT PAY THE FEES FOR MY REGISTRATION BEING LATE. CALLED AGAIN EVERY 2 WEEKS PARTS DID NOT COME IN. 6/30/04 WENT IN OTHER PARTS ON THE CAR WERE BRAKING OFF, EMERGENCY BRAKE HANDLE BROKEN, DISPLAY LIGHTS NOT WORKING, CUP HOLDER BROKEN, AGAIN THEY HAD TO ORDER PARTS, AND THEY NEVER CAME IN. 8/18/04 AIR CONDITIONING STOPED BLOWING COLD AIR, MADE APPT ONLINE FOR 8/23/04 TOOK CAR IN, NONE OF THE PARTS ORDERED ARE IN AGAIN. SERVICE STATED MY AIR CONDITIONING IS NOT COVERED BECAUSE OF A HOLE IN THE CONDENSOR EVEN THOUGH MY WARRANTY STATES IT IS COVERED THEY REFUSED TO FIX IT AND TRIED TO CHARGE ME $95.00 FOR FINDING THE HOLE, I REFUSED TO PAY AFTER ALL I HAVE BEEN WAITING SINCE NOVEMBER FOR SEVERAL PARTS INCLUDING A SAFTEY ISSUE, THE DEALER SERVICE HAS BEEN THE WORST I DEALT WITH IN 25 YEARS OF DRIVING. I HAVE SENT EMAILS, PHONE CALLS AND FAXES TO THE DEALER REGARDING ALL MY COMPLAINTS AND HAVE NOT RECEIVED A RESPONSE.
NHTSA complaint #10088497 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
SEATBELT AIR BAG SENSOR- AIR BAG MALFUNCTION LIGHT CAME ON 11/8/03 TOOK THE CAR TO THE DEALERSHIP THEY ORDERED THE PART. BOTH HEADLIGHTS WERE NOT WORKING BY THE TIME I GOT TO THE DEALER, THEY REPLACED THOSE, TURN SIGNALS WERE GOING ON AND OFF ALONG WITH THE HAZARD LIGHTS, WAS TOLD THESE NEEDED TO BE ORDERED. CALLED IN 2 WEEKS AND WAS TOLD THE PARTS WERE ON MANUFACTURE BACKORDER AND THEY WOULD CALL ME WHEN THEY CAME IN. I CALLED EVERY 2 WEEKS THEY PART WERE NOT IN. 3/3/04 SMOG TEST DONE TO REGISTER MY CAR- FAILED SMOG, TOOK CAR TO DEALER CAT CONVERTER OUT, THEY HAD TO ORDER PART SAID THEY WOULD REORDER THE SENSOR, 3/12/04 TOOK CAR BACK IN PARTS NOT IN YET, CALLED EVERY DAY PARTS NOT IN NOW MY REGISTRATION WAS LATE. CAT CONVERTER CAME IN ON 4/2/04 IT WAS INSTALLED DEALER WAS REFUSING TO SMOG TEST FOR FREE THE FINALLY DID BUT WOULD NOT PAY THE FEES FOR MY REGISTRATION BEING LATE. CALLED AGAIN EVERY 2 WEEKS PARTS DID NOT COME IN. 6/30/04 WENT IN OTHER PARTS ON THE CAR WERE BRAKING OFF, EMERGENCY BRAKE HANDLE BROKEN, DISPLAY LIGHTS NOT WORKING, CUP HOLDER BROKEN, AGAIN THEY HAD TO ORDER PARTS, AND THEY NEVER CAME IN. 8/18/04 AIR CONDITIONING STOPED BLOWING COLD AIR, MADE APPT ONLINE FOR 8/23/04 TOOK CAR IN, NONE OF THE PARTS ORDERED ARE IN AGAIN. SERVICE STATED MY AIR CONDITIONING IS NOT COVERED BECAUSE OF A HOLE IN THE CONDENSOR EVEN THOUGH MY WARRANTY STATES IT IS COVERED THEY REFUSED TO FIX IT AND TRIED TO CHARGE ME $95.00 FOR FINDING THE HOLE, I REFUSED TO PAY AFTER ALL I HAVE BEEN WAITING SINCE NOVEMBER FOR SEVERAL PARTS INCLUDING A SAFTEY ISSUE, THE DEALER SERVICE HAS BEEN THE WORST I DEALT WITH IN 25 YEARS OF DRIVING. I HAVE SENT EMAILS, PHONE CALLS AND FAXES TO THE DEALER REGARDING ALL MY COMPLAINTS AND HAVE NOT RECEIVED A RESPONSE.
NHTSA complaint #10088497 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT
SEATBELT AIR BAG SENSOR- AIR BAG MALFUNCTION LIGHT CAME ON 11/8/03 TOOK THE CAR TO THE DEALERSHIP THEY ORDERED THE PART. BOTH HEADLIGHTS WERE NOT WORKING BY THE TIME I GOT TO THE DEALER, THEY REPLACED THOSE, TURN SIGNALS WERE GOING ON AND OFF ALONG WITH THE HAZARD LIGHTS, WAS TOLD THESE NEEDED TO BE ORDERED. CALLED IN 2 WEEKS AND WAS TOLD THE PARTS WERE ON MANUFACTURE BACKORDER AND THEY WOULD CALL ME WHEN THEY CAME IN. I CALLED EVERY 2 WEEKS THEY PART WERE NOT IN. 3/3/04 SMOG TEST DONE TO REGISTER MY CAR- FAILED SMOG, TOOK CAR TO DEALER CAT CONVERTER OUT, THEY HAD TO ORDER PART SAID THEY WOULD REORDER THE SENSOR, 3/12/04 TOOK CAR BACK IN PARTS NOT IN YET, CALLED EVERY DAY PARTS NOT IN NOW MY REGISTRATION WAS LATE. CAT CONVERTER CAME IN ON 4/2/04 IT WAS INSTALLED DEALER WAS REFUSING TO SMOG TEST FOR FREE THE FINALLY DID BUT WOULD NOT PAY THE FEES FOR MY REGISTRATION BEING LATE. CALLED AGAIN EVERY 2 WEEKS PARTS DID NOT COME IN. 6/30/04 WENT IN OTHER PARTS ON THE CAR WERE BRAKING OFF, EMERGENCY BRAKE HANDLE BROKEN, DISPLAY LIGHTS NOT WORKING, CUP HOLDER BROKEN, AGAIN THEY HAD TO ORDER PARTS, AND THEY NEVER CAME IN. 8/18/04 AIR CONDITIONING STOPED BLOWING COLD AIR, MADE APPT ONLINE FOR 8/23/04 TOOK CAR IN, NONE OF THE PARTS ORDERED ARE IN AGAIN. SERVICE STATED MY AIR CONDITIONING IS NOT COVERED BECAUSE OF A HOLE IN THE CONDENSOR EVEN THOUGH MY WARRANTY STATES IT IS COVERED THEY REFUSED TO FIX IT AND TRIED TO CHARGE ME $95.00 FOR FINDING THE HOLE, I REFUSED TO PAY AFTER ALL I HAVE BEEN WAITING SINCE NOVEMBER FOR SEVERAL PARTS INCLUDING A SAFTEY ISSUE, THE DEALER SERVICE HAS BEEN THE WORST I DEALT WITH IN 25 YEARS OF DRIVING. I HAVE SENT EMAILS, PHONE CALLS AND FAXES TO THE DEALER REGARDING ALL MY COMPLAINTS AND HAVE NOT RECEIVED A RESPONSE.
NHTSA complaint #10088497 — an unverified report by a vehicle owner.
PARKING BRAKE
SEATBELT AIR BAG SENSOR- AIR BAG MALFUNCTION LIGHT CAME ON 11/8/03 TOOK THE CAR TO THE DEALERSHIP THEY ORDERED THE PART. BOTH HEADLIGHTS WERE NOT WORKING BY THE TIME I GOT TO THE DEALER, THEY REPLACED THOSE, TURN SIGNALS WERE GOING ON AND OFF ALONG WITH THE HAZARD LIGHTS, WAS TOLD THESE NEEDED TO BE ORDERED. CALLED IN 2 WEEKS AND WAS TOLD THE PARTS WERE ON MANUFACTURE BACKORDER AND THEY WOULD CALL ME WHEN THEY CAME IN. I CALLED EVERY 2 WEEKS THEY PART WERE NOT IN. 3/3/04 SMOG TEST DONE TO REGISTER MY CAR- FAILED SMOG, TOOK CAR TO DEALER CAT CONVERTER OUT, THEY HAD TO ORDER PART SAID THEY WOULD REORDER THE SENSOR, 3/12/04 TOOK CAR BACK IN PARTS NOT IN YET, CALLED EVERY DAY PARTS NOT IN NOW MY REGISTRATION WAS LATE. CAT CONVERTER CAME IN ON 4/2/04 IT WAS INSTALLED DEALER WAS REFUSING TO SMOG TEST FOR FREE THE FINALLY DID BUT WOULD NOT PAY THE FEES FOR MY REGISTRATION BEING LATE. CALLED AGAIN EVERY 2 WEEKS PARTS DID NOT COME IN. 6/30/04 WENT IN OTHER PARTS ON THE CAR WERE BRAKING OFF, EMERGENCY BRAKE HANDLE BROKEN, DISPLAY LIGHTS NOT WORKING, CUP HOLDER BROKEN, AGAIN THEY HAD TO ORDER PARTS, AND THEY NEVER CAME IN. 8/18/04 AIR CONDITIONING STOPED BLOWING COLD AIR, MADE APPT ONLINE FOR 8/23/04 TOOK CAR IN, NONE OF THE PARTS ORDERED ARE IN AGAIN. SERVICE STATED MY AIR CONDITIONING IS NOT COVERED BECAUSE OF A HOLE IN THE CONDENSOR EVEN THOUGH MY WARRANTY STATES IT IS COVERED THEY REFUSED TO FIX IT AND TRIED TO CHARGE ME $95.00 FOR FINDING THE HOLE, I REFUSED TO PAY AFTER ALL I HAVE BEEN WAITING SINCE NOVEMBER FOR SEVERAL PARTS INCLUDING A SAFTEY ISSUE, THE DEALER SERVICE HAS BEEN THE WORST I DEALT WITH IN 25 YEARS OF DRIVING. I HAVE SENT EMAILS, PHONE CALLS AND FAXES TO THE DEALER REGARDING ALL MY COMPLAINTS AND HAVE NOT RECEIVED A RESPONSE.
NHTSA complaint #10088497 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
SEATBELT AIR BAG SENSOR- AIR BAG MALFUNCTION LIGHT CAME ON 11/8/03 TOOK THE CAR TO THE DEALERSHIP THEY ORDERED THE PART. BOTH HEADLIGHTS WERE NOT WORKING BY THE TIME I GOT TO THE DEALER, THEY REPLACED THOSE, TURN SIGNALS WERE GOING ON AND OFF ALONG WITH THE HAZARD LIGHTS, WAS TOLD THESE NEEDED TO BE ORDERED. CALLED IN 2 WEEKS AND WAS TOLD THE PARTS WERE ON MANUFACTURE BACKORDER AND THEY WOULD CALL ME WHEN THEY CAME IN. I CALLED EVERY 2 WEEKS THEY PART WERE NOT IN. 3/3/04 SMOG TEST DONE TO REGISTER MY CAR- FAILED SMOG, TOOK CAR TO DEALER CAT CONVERTER OUT, THEY HAD TO ORDER PART SAID THEY WOULD REORDER THE SENSOR, 3/12/04 TOOK CAR BACK IN PARTS NOT IN YET, CALLED EVERY DAY PARTS NOT IN NOW MY REGISTRATION WAS LATE. CAT CONVERTER CAME IN ON 4/2/04 IT WAS INSTALLED DEALER WAS REFUSING TO SMOG TEST FOR FREE THE FINALLY DID BUT WOULD NOT PAY THE FEES FOR MY REGISTRATION BEING LATE. CALLED AGAIN EVERY 2 WEEKS PARTS DID NOT COME IN. 6/30/04 WENT IN OTHER PARTS ON THE CAR WERE BRAKING OFF, EMERGENCY BRAKE HANDLE BROKEN, DISPLAY LIGHTS NOT WORKING, CUP HOLDER BROKEN, AGAIN THEY HAD TO ORDER PARTS, AND THEY NEVER CAME IN. 8/18/04 AIR CONDITIONING STOPED BLOWING COLD AIR, MADE APPT ONLINE FOR 8/23/04 TOOK CAR IN, NONE OF THE PARTS ORDERED ARE IN AGAIN. SERVICE STATED MY AIR CONDITIONING IS NOT COVERED BECAUSE OF A HOLE IN THE CONDENSOR EVEN THOUGH MY WARRANTY STATES IT IS COVERED THEY REFUSED TO FIX IT AND TRIED TO CHARGE ME $95.00 FOR FINDING THE HOLE, I REFUSED TO PAY AFTER ALL I HAVE BEEN WAITING SINCE NOVEMBER FOR SEVERAL PARTS INCLUDING A SAFTEY ISSUE, THE DEALER SERVICE HAS BEEN THE WORST I DEALT WITH IN 25 YEARS OF DRIVING. I HAVE SENT EMAILS, PHONE CALLS AND FAXES TO THE DEALER REGARDING ALL MY COMPLAINTS AND HAVE NOT RECEIVED A RESPONSE.
NHTSA complaint #10088497 — an unverified report by a vehicle owner.
SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
SEATBELT AIR BAG SENSOR- AIR BAG MALFUNCTION LIGHT CAME ON 11/8/03 TOOK THE CAR TO THE DEALERSHIP THEY ORDERED THE PART. BOTH HEADLIGHTS WERE NOT WORKING BY THE TIME I GOT TO THE DEALER, THEY REPLACED THOSE, TURN SIGNALS WERE GOING ON AND OFF ALONG WITH THE HAZARD LIGHTS, WAS TOLD THESE NEEDED TO BE ORDERED. CALLED IN 2 WEEKS AND WAS TOLD THE PARTS WERE ON MANUFACTURE BACKORDER AND THEY WOULD CALL ME WHEN THEY CAME IN. I CALLED EVERY 2 WEEKS THEY PART WERE NOT IN. 3/3/04 SMOG TEST DONE TO REGISTER MY CAR- FAILED SMOG, TOOK CAR TO DEALER CAT CONVERTER OUT, THEY HAD TO ORDER PART SAID THEY WOULD REORDER THE SENSOR, 3/12/04 TOOK CAR BACK IN PARTS NOT IN YET, CALLED EVERY DAY PARTS NOT IN NOW MY REGISTRATION WAS LATE. CAT CONVERTER CAME IN ON 4/2/04 IT WAS INSTALLED DEALER WAS REFUSING TO SMOG TEST FOR FREE THE FINALLY DID BUT WOULD NOT PAY THE FEES FOR MY REGISTRATION BEING LATE. CALLED AGAIN EVERY 2 WEEKS PARTS DID NOT COME IN. 6/30/04 WENT IN OTHER PARTS ON THE CAR WERE BRAKING OFF, EMERGENCY BRAKE HANDLE BROKEN, DISPLAY LIGHTS NOT WORKING, CUP HOLDER BROKEN, AGAIN THEY HAD TO ORDER PARTS, AND THEY NEVER CAME IN. 8/18/04 AIR CONDITIONING STOPED BLOWING COLD AIR, MADE APPT ONLINE FOR 8/23/04 TOOK CAR IN, NONE OF THE PARTS ORDERED ARE IN AGAIN. SERVICE STATED MY AIR CONDITIONING IS NOT COVERED BECAUSE OF A HOLE IN THE CONDENSOR EVEN THOUGH MY WARRANTY STATES IT IS COVERED THEY REFUSED TO FIX IT AND TRIED TO CHARGE ME $95.00 FOR FINDING THE HOLE, I REFUSED TO PAY AFTER ALL I HAVE BEEN WAITING SINCE NOVEMBER FOR SEVERAL PARTS INCLUDING A SAFTEY ISSUE, THE DEALER SERVICE HAS BEEN THE WORST I DEALT WITH IN 25 YEARS OF DRIVING. I HAVE SENT EMAILS, PHONE CALLS AND FAXES TO THE DEALER REGARDING ALL MY COMPLAINTS AND HAVE NOT RECEIVED A RESPONSE.
NHTSA complaint #10088497 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:HAZARD FLASHING WARNING LIGHTS
SEATBELT AIR BAG SENSOR- AIR BAG MALFUNCTION LIGHT CAME ON 11/8/03 TOOK THE CAR TO THE DEALERSHIP THEY ORDERED THE PART. BOTH HEADLIGHTS WERE NOT WORKING BY THE TIME I GOT TO THE DEALER, THEY REPLACED THOSE, TURN SIGNALS WERE GOING ON AND OFF ALONG WITH THE HAZARD LIGHTS, WAS TOLD THESE NEEDED TO BE ORDERED. CALLED IN 2 WEEKS AND WAS TOLD THE PARTS WERE ON MANUFACTURE BACKORDER AND THEY WOULD CALL ME WHEN THEY CAME IN. I CALLED EVERY 2 WEEKS THEY PART WERE NOT IN. 3/3/04 SMOG TEST DONE TO REGISTER MY CAR- FAILED SMOG, TOOK CAR TO DEALER CAT CONVERTER OUT, THEY HAD TO ORDER PART SAID THEY WOULD REORDER THE SENSOR, 3/12/04 TOOK CAR BACK IN PARTS NOT IN YET, CALLED EVERY DAY PARTS NOT IN NOW MY REGISTRATION WAS LATE. CAT CONVERTER CAME IN ON 4/2/04 IT WAS INSTALLED DEALER WAS REFUSING TO SMOG TEST FOR FREE THE FINALLY DID BUT WOULD NOT PAY THE FEES FOR MY REGISTRATION BEING LATE. CALLED AGAIN EVERY 2 WEEKS PARTS DID NOT COME IN. 6/30/04 WENT IN OTHER PARTS ON THE CAR WERE BRAKING OFF, EMERGENCY BRAKE HANDLE BROKEN, DISPLAY LIGHTS NOT WORKING, CUP HOLDER BROKEN, AGAIN THEY HAD TO ORDER PARTS, AND THEY NEVER CAME IN. 8/18/04 AIR CONDITIONING STOPED BLOWING COLD AIR, MADE APPT ONLINE FOR 8/23/04 TOOK CAR IN, NONE OF THE PARTS ORDERED ARE IN AGAIN. SERVICE STATED MY AIR CONDITIONING IS NOT COVERED BECAUSE OF A HOLE IN THE CONDENSOR EVEN THOUGH MY WARRANTY STATES IT IS COVERED THEY REFUSED TO FIX IT AND TRIED TO CHARGE ME $95.00 FOR FINDING THE HOLE, I REFUSED TO PAY AFTER ALL I HAVE BEEN WAITING SINCE NOVEMBER FOR SEVERAL PARTS INCLUDING A SAFTEY ISSUE, THE DEALER SERVICE HAS BEEN THE WORST I DEALT WITH IN 25 YEARS OF DRIVING. I HAVE SENT EMAILS, PHONE CALLS AND FAXES TO THE DEALER REGARDING ALL MY COMPLAINTS AND HAVE NOT RECEIVED A RESPONSE.
NHTSA complaint #10088497 — an unverified report by a vehicle owner.
POWER TRAIN:CLUTCH ASSEMBLY
THE CLUTCH ON 2002 BEETLE 1.8 TURBO WENT OUT ON MY WIFE ON I-40 IN AMARILLO. THE CAR WOULD NOT ACCELERATE AND SHE WAS GOING 30 MILES PER HOUR IN HEAVY TRAFFIC ON THE INTERSTATE. SHE WAS ABLE TO MOVE ACROSS TWO LANES AND EXIT THE INTERSTATE WITHOUT INCIDENT. THE VW CLUTCHES IN THE 1.8 TURBOS SEEM TO BE HAVING VERY EARLY FAILURE. THE CLUTCH WAS REPLACED FOR $1450.00 AND NOT COVERED BY WARRANTY. I HAVE REQUESTED TO SEE THE OLD PARTS. I HAVE READ THAT THE NEW CLUTCH AND FLYWHEEL HAVE DIFFERENT PART NUMBERS THAN ORIGINAL.
NHTSA complaint #10075150 — an unverified report by a vehicle owner.
POWER TRAIN:CLUTCH ASSEMBLY
VW 2002 TURBO BEETLE HAD AN EPC LIGHT COME ON. THE CAR WAS LOOSING POWER AND WOULD CUT OFF AT TIMES (IN TRAFFIC). I TOOK IT IN AND THEY SAID THAT IT A PROBLEM WITH THE VACUUM ON THE TURBO. THE RECEIPT SHOWS THAT THEY REPLACED A SWITCH. ABOUT A FEW WEEKS LATER, THE CAR STARTED LOOSING POWER AGAIN. I CALLED THE DEALERSHIP AND BROUGHT IT IN. I WAS TOLD THAT THE CAR'S CLUTCH WAS OUT AND THAT I NEEDED A NEW CLUTCH & FLYWHEEL. THE ESTIMATE WAS $1800 TO REPAIR. THE CAR HAS ABOUT 27,000 MILES (PROBABLY LESS). THE POWERTRAIN WARRANTY DOES NOT COVER THE CLUTCH EVEN AT 27,000 MILES. I WAS TOLD THAT IT WAS ONLY A 12,000 MILE WARRANTY FOR THIS TYPE OF REPAIR. THIS IS A MAJOR PART OF THE DRIVE TRAIN AND SHOULD BE COVERED UNDER THE DRIVE TRAIN WARRANTY FOR MORE THAN 12,000 MILES. I HAVE DRIVEN STANDARDS ALL MY LIFE. THERE IS APPARENTLY A PROBLEM WITH THE VW CLUTCHES.
NHTSA complaint #10074998 — an unverified report by a vehicle owner.
POWER TRAIN:CLUTCH ASSEMBLY
VW 2002 TURBO BEETLE SUDDENLY STARTED TO LOSE POWER, CUT OUT IN TRAFFIC A COUPLE OF TIMES. TOOK IT INTO THE DEALERSHIP AS AN EMERGENCY. WAS TOLD THE CLUTCH WAS BAD AT LESS THAN 25K ON THE SPEEDOMETER? PART NOT COVERED BY POWERTRAIN WARRANTY - "HIDDEN" WARRANTY, SO THEY WANTED $1800 TO FIX. I HAVE BEEN DRIVING MANUAL TRANSMISSIONS FOR 30-YEARS, NEVER HAD A TRANSMISSION OR CLUTCH PROBLEM EVEN ON CARS WITH OVER 200K ON CLOCK. THEY CHARGED ME $300 TO TEAR DOWN CLUTCH, VW MAINTAINED "DRIVER OUTSIDE INFLUENCES." MEANWHILE I GET ON THE INTERNET AND THERE ARE PAGES OF WEB SITES AND HUNDREDS OF LETTERS ON VW 2002 TURBO BEETLES WITH BAD CLUTCHES, GOING OUT AT 5K, 11K, 17K 25K, 36K AND SO ON, BUT VERY EARLY IN HE LIFE OF THE VEHICLE. AFTER MORE RESEARCH, IT TURNS OUT THAT THE ENGINES ARE POORLY DESIGNED AND THE CLUTCH IS TOO SMALL FOR THE TURBO ENGINE AND THUS BURNING UP AT LOW MILEAGE. ALSO PROBLEMS ON 2001 VW JETTA'S WHERE FLYWHEEL IS CRACKING AND LEAKING ONTO CLUTCH AND BURNING UP CLUTCH. VW ARE VERY AWARE OF THE SITUATION AND ARE NOW PLACING LARGER CLUTCH IN NEWER MODELS. HOWEVER, THEY WERE DENYING RESPONSIBILITY AND PLACING REPAIR COSTS ONTO CUSTOMERS. VW CUSTOMER CARE WERE THE MOST ARROGANT AND DIFFICULT PEOPLE I'VE DEALT WITH IN 30-YEARS OF DRIVING. THEY MESSED WITH MY LIFE AND THE LIFE OF OTHERS AND THIS IS UNCONSCIONABLE. I WILL NEVER BUY ANOTHER VW OR RECOMMEND A VW TO ANYONE AGAIN. THE VEHICLE IS REPAIRED BUT I AM TURNING IT IN FOR A HONDA.
NHTSA complaint #10064453 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DOOR LOCKS HAVE NEVER WORKED PROPERLY. THE CAR HAS BEEN AT THE DEALER FOR REPAIRS FOR LOCK PROBLEMS AT LEAST 8 TIMES. THIS IS A SAFETY ISSUE. OFTEN THE DOORS WILL NOT LOCK WITH THE INTERIOR POWER DOOR LOCK. THEY HAVE GIVEN SEVERAL DIFFERENT DIAGNOSIS, WE HAVE BEEN TOLD THEY CAN'T REPRODUCE THE PROBLEM, AND NOW THEY ARE STATING THAT THE CAR IS DESIGNED TO OPERATE SO THAT THE DOORS CANNOT BE LOCKED FROM THE INSIDE UNTIL THE CAR IS STARTED IF THE TRUNK WAS OPENED WITH THE POWER TRUNK RELEASE ON THE KEY. THEY TELL ME I HAVE TO OPEN THE DRIVER'S DOOR, USE THE TRUNK RELEASE BUTTON ON THE DOOR AND THEN THE LOCKS WILL WORK PROPERLY. I CANNOT USE THE REMOTE TRUNK OPENER AND I HAVE TO OPEN THE DRIVER'S DOOR FIRST!!!! THIS PROBLEM DID NOT START UNTIL WE HAD OWNED THE CAR FOR 14 MONTHS. THERE HAVE BEEN MULTIPLE OTHER PROBLEMS AS WELL.
NHTSA complaint #10054935 — an unverified report by a vehicle owner.
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVING DOWN THE HIGHWAY AT 65 MPH MY CLOSED SUNROOF SHATTERED INTO A MILLION PIECES. IT SOUNDED LIKE SOMEONE FIRED A GUN, AND THEN GLASS WENT EVERYWHERE.
NHTSA complaint #10039153 — an unverified report by a vehicle owner.
SEATS
THE CAR HAS BEEN TO THE SERVICE DEPARTMENT FOR THE DRIVER SIDE TAIL LIGHT BULB TO BE REPLACED TWICE. BULB REPLACEMENT ONLY FIXES THE PROBLEM FOR 2 TO 3 DAYS. THERE IS SOME TYPE OF SHORT AND I KEEP GETTING HIT WITH A SERVICE CHARGE EVERY TIME THE VEHICLE GOES IN FOR THIS. ALSO THE DRIVER SIDE SEAT IS SHOWING SOME BEYOND NORMAL WEAR AND TEAR FOR A VEHICLE WITH ONLY 25K. THE LEATHER SEATING SURFACE IS TEARING AT THE SEAMS AND APPEARS TO BE OF VERY THIN MATERIALS IN THE BOLSTER AREA. *NLM
NHTSA complaint #10023780 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
THE CAR HAS BEEN TO THE SERVICE DEPARTMENT FOR THE DRIVER SIDE TAIL LIGHT BULB TO BE REPLACED TWICE. BULB REPLACEMENT ONLY FIXES THE PROBLEM FOR 2 TO 3 DAYS. THERE IS SOME TYPE OF SHORT AND I KEEP GETTING HIT WITH A SERVICE CHARGE EVERY TIME THE VEHICLE GOES IN FOR THIS. ALSO THE DRIVER SIDE SEAT IS SHOWING SOME BEYOND NORMAL WEAR AND TEAR FOR A VEHICLE WITH ONLY 25K. THE LEATHER SEATING SURFACE IS TEARING AT THE SEAMS AND APPEARS TO BE OF VERY THIN MATERIALS IN THE BOLSTER AREA. *NLM
NHTSA complaint #10023780 — an unverified report by a vehicle owner.
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER THE VEHICLE WAS STARTED, THE CONSUMER WAS UNABLE TO SHIFT THE GEAR FROM PARK TO DRIVE.
NHTSA complaint #10016049 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE'S SPEED DROPPED DRAMATICALLY, AND THEN STALLED. *JB THE VEHICLE EXPERIENCED THE FOLLOWING: THE LIGHTS WOULD COME ON, WOULD NOT COME OUT OF PARK(REPEATEDLY), LOCK UP, SIT FOR HOURS/FROZEN, START BUT NOT COME OUT OF PARK, ABS AND EPC LIGHT PROBLEMS WHICH WAS FIXED UNDER WARRANTY AND WAS TOLD THE OVERLOAD PROBLEMS SHOULD HAVE BEEN FIXED, WHILE DRIVEN, THE VEHICLE DROPPED DOWN TO 30 MPH AND DOWN TO 20 MPH ON ANOTHER OCCASION, THE MOTOR SOUNDED LOUD AND THE VEHICLE HAD SHAKEN, THE DEALER FOUND THREE FAULT CODE FOR THROTTLE CONTROL AND FAULTY THROTTLE BODY(DEALER ASSURED CONSUMER THAT THE PROBLEM WOULDN'T HAPPEN AGAIN), AND THE CONSUMER WAS TOLD THAT THERE WAS A MISFIRE ON ALL CYLINDERS AND THAT THE PLUG WIRES WERE REPLACED. ON ONE OCCASION WHERE VEHICLE DID NOT COME OUT OF PARK, THE DEALER SUGGESTED THAT THE PROBLEM HAD COME FROM THE BRAKE SWITCH AND ASSURED THAT THE FREEZE UP(S) WERE SOLVED. THE VEHICLE SAT FOR FIVE HOURS, THEN THE VEHICLE FINALLY STARTED AND THE DEALER STATED THAT THE PROBLEM WAS THE WIRING HARNESS TO THE ECM(THE PART HAD TO BE ORDERED). *SCC
NHTSA complaint #10016051 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
THE VEHICLE'S SPEED DROPPED DRAMATICALLY, AND THEN STALLED. *JB THE VEHICLE EXPERIENCED THE FOLLOWING: THE LIGHTS WOULD COME ON, WOULD NOT COME OUT OF PARK(REPEATEDLY), LOCK UP, SIT FOR HOURS/FROZEN, START BUT NOT COME OUT OF PARK, ABS AND EPC LIGHT PROBLEMS WHICH WAS FIXED UNDER WARRANTY AND WAS TOLD THE OVERLOAD PROBLEMS SHOULD HAVE BEEN FIXED, WHILE DRIVEN, THE VEHICLE DROPPED DOWN TO 30 MPH AND DOWN TO 20 MPH ON ANOTHER OCCASION, THE MOTOR SOUNDED LOUD AND THE VEHICLE HAD SHAKEN, THE DEALER FOUND THREE FAULT CODE FOR THROTTLE CONTROL AND FAULTY THROTTLE BODY(DEALER ASSURED CONSUMER THAT THE PROBLEM WOULDN'T HAPPEN AGAIN), AND THE CONSUMER WAS TOLD THAT THERE WAS A MISFIRE ON ALL CYLINDERS AND THAT THE PLUG WIRES WERE REPLACED. ON ONE OCCASION WHERE VEHICLE DID NOT COME OUT OF PARK, THE DEALER SUGGESTED THAT THE PROBLEM HAD COME FROM THE BRAKE SWITCH AND ASSURED THAT THE FREEZE UP(S) WERE SOLVED. THE VEHICLE SAT FOR FIVE HOURS, THEN THE VEHICLE FINALLY STARTED AND THE DEALER STATED THAT THE PROBLEM WAS THE WIRING HARNESS TO THE ECM(THE PART HAD TO BE ORDERED). *SCC
NHTSA complaint #10016051 — an unverified report by a vehicle owner.