98 of the
816 complaints about the 2003 Volkswagen Passat are about the
seats — 12% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
46,200 miles.
MY SON WAS DRIVING (IN MOTION) ON HWY 17 IN MILLER COUNTY MO WITH SEAT HEATER ON SATURDAY NOV. 28, 2020. SEAT CAUGHT ON FIRE. I HAD NOTICED WHEN I HAD SEAT HEATER ON PREVIOUSLY IT BECAME SO HOT AS TO BURN LEGS. THIS IS A SERIOUS PROBLEM. IT COULD HAVE BURNED MY CAR COMPLETELY. VERY DANGEROUS.
NHTSA complaint #11377193 — an unverified report by a vehicle owner.
at 56,000 milesNorristown, PAFire
SEATS
05/01/2019 CAR HAD A DEAD BATTERY---CHARGE OVER NIGHT STILL WOULD NOT START---HAD THE CAR TOWED TO AUTO SHOP--UPON ARRIVAL WITH KEY ON APPROX. 15 MIN DRIVE--SMOKE STARTED BILLOWING---DISCONNECTED BATTERY---DRIVERS SIDE SEAT WARMER COMPLETELY MELTED--MECHANIC SAYS UNIT PULLING 30 AMPS--THERE WAS A PREVIOUS RECALL--NOT SURE IF TOTALLY CORRECTED--DONOT WANT TO REPLACE IMMEDIATELY--PLEASE ADVISE
NHTSA complaint #11205792 — an unverified report by a vehicle owner.
at 116,000 milesModesto, CAFire
SEATS
WE WERE JUST LEAVING OUR FRIENDS HOUSE IT WAS APPROX. 6AM IN MORNING LITTLE COLD OUT SO I TURNED ON THE SEAT WARMERS WHICH IS ALWAYS NICE TOUCH TO WARM YOU UP ON THOSE COLD MORNINGS, ANYHOW ABOUT 4-5MINUTES AFTER SEAT WARMERS WERE TURNED ON PASSENGER SIDE WHERE I WAS SITTING GOT RATHER WARM AND THEN HOT AND THEN ACTUALLY START SMOKING AND FLAMES CAME OUT THERE WAS FIRE RIGHT UNDER MY BOTTOM. I FREAKED OUT JUMPED OUT OF SEAT ..I WAS YELLING FIRE FIRE FIRE YOU COULD SMELL PLASTIC BURNING AS IT WAS SMOKING AND BURNING.MY BOYFRIEND POURED WATER ON AND SMOTHERED OUT THE FIRE WITH HIS JACKET I'M A BIT LEARY OF THE CAR BECAUSE I DON'T FEEL ITS SAFE. I HAD MY BOYFRIEND UNPLUG HARNESS UNDER SEAT AND NOW MY AIR BAG WARNING DEFAULT LIGHT AND BELL STAY ON. I AM SHOCKED TO SEE SEVERAL OTHER COMPLAINTS REGARDING THIS ISSUE AND THAT VW PEOPLE HAVEN'T ADDRESSED THIS. I FEEL THIS CAR IS A DEATH TRAP.VERY UNHAPPY WITH THIS VEHICLE.
NHTSA complaint #10778124 — an unverified report by a vehicle owner.
at 117,000 milesHighland, IN
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 35 MPH, THE HEATED SEAT WAS ACTIVATED AND WITHIN TWO MINUTES, THE SEAT WAS UNBEARABLY HOT AND BURNED A HOLE THROUGH THE CONTACT'S PANTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
NHTSA complaint #10676727 — an unverified report by a vehicle owner.
at 125,000 milesVA Beach, VA
SEATS
ON SEPT 20 2013 MY WIFE SHOWED ME A SPRING THAT CAME FROM UNDER THE DRIVERS SEAT . IRONICALLY THE NEXT DAY THE AIRBAG LIGHT CAME ON AND WONT GO OFF . ABOUT A MONTH LATER A 2ND SPRING APPEARED IN THE FLOORBOARD .CAR WILL NOT PASS INSPECTION . VW REALLY NEEDS TO ADDRESS THIS .
NHTSA complaint #10583614 — an unverified report by a vehicle owner.
at 143,000 milesLima, OH
SEATS
WHEN I TURN MY HEATED SEAT ON THE DRIVER'S SIDE PAST LEVEL 1, THERE IS ONE SPOT ON THE SEAT THAT GETS PAINFULLY HOT. I USUALLY TURN THE HEAT OFF AT THAT POINT. TODAY I WAS SO COLD THAT I DIDN'T WANT TO TURN THE SEAT OFF, SO I PUT MY HAND BETWEEN THE SEAT AND MY LEG. WHEN I TOOK MY HAND OUT, IT SMELLED LIKE SMOKE. I CALLED VOLKSWAGEN, AND THEY DON'T HAVE ANY RECALL ON THESE SEATS. I THOUGHT THEY MIGHT MAKE A CONCESSION SINCE IT IS A POSSIBLE SAFETY ISSUE, BUT THEY WOULDN'T DO ANYTHING FOR ME.
NHTSA complaint #10488819 — an unverified report by a vehicle owner.
Providence, RIFire
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
HEATER STOPPED WORKING AND BLEW COLD AIR. BROUGHT CAR INTO VW DEALER BE SERVICED. HEATING SYSTEM WAS FLUSHED WITH CLEANER. A COUPLE OF DAYS AFTER "REPAIR," CAR WAS DRIVEN WITH THE PASSENGER SEAT HEATER ON AND A 1 1/4" HOLE BURNT THROUGH SEAT EXPOSING BURNT HEATING ELEMENT AND BURNT FOAM. HEATER STOPPED WORKING A COUPLE OF WEEKS AFTER ABOVE "REPAIR." RETURNED TO DEALER TO REDO REPAIR AND REQUESTED THE SEAT HEATER AND SEAT UPHOLSTERY LEATHER REPLACED. TOLD THAT IT WOULD COST $1000.00 AND THAT IT WOULD BE THE OWNER'S RESPONSIBILITY. CLEARLY THE SEAT HEATERS ON THIS CAR MODEL ARE DEFECTIVE GIVEN ALL THE COMPLAINTS AND PRIOR RECALLS. VW REPLACED THE DRIVER'S SEAT HEATER WITH A RECALL...WHICH LEADS TO THE OBVIOUS QUESTION: "WHY WEREN'T THE PASSENGER SIDE SEAT RECALLED AS WELL?" WAS THIS A CALCULATION ON THE PART OF VW CORPORATE....THAT THE COST OF REPLACING THE DRIVER SEATS THROUGH A RECALL WAS LESS THAT THE LIABILITY DUE TO BURNS/ACCIDENTS/LOSS OF LIFE...BUT THE COST OF REPLACING THE PASSENGER SEATS THROUGH A RECALL WAS CALCULATED TO BE MORE THAN THE LIABILITY THERE? THIS DOES NOT SMELL GOOD. CLASS ACTION SUIT SEEMS APPROPRIATE.
NHTSA complaint #10441607 — an unverified report by a vehicle owner.
at 85,000 milesBrockton, MAFire
SEATS
HEATED SEAT COILS OVERHEATED AND BURNT SEAT ON DRIVER SIDE. 1 YEAR AFTER RECALL WAS DONE BY [XXX] VW BROCKTON MA, THEY TOLD ME THE HEATERS IN THE SEAT ARE NO LONGER UNDER WARRANTY AND TOLD ME TO CALL VW USA WITH MY PROBLEM, INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10428868 — an unverified report by a vehicle owner.
at 54,000 milesCranston, RIFire
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 55 MPH WITH THE HEATED SEAT ENGAGED, THE CONTACT FELT A BURNING SENSATION COMING THROUGH THE SEAT. THE VEHICLE WAS PULLED OVER AND THE CONTACT NOTICED THERE WAS A BURNED HOLE THROUGH THE FRONT DRIVER SEAT AS WELL AS A BURN TO HIS PANTS. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED NOR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 54,000.
NHTSA complaint #10390083 — an unverified report by a vehicle owner.
at 112,347 milesGroveland, MA
SEATS
2003 VOLKSWAGEN PASSAT WAGON WITH CLOTH HEATED SEATS. WHILE USING HEATED SEAT OPTION, FELT BURNING ON RIGHT LEG. FOUND SEAT HEATER HAD MELTED RIGHT BOLSTER OF SEAT CUSHION.
NHTSA complaint #10375189 — an unverified report by a vehicle owner.
at 79,000 milesTrinity, FLFire
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*THE CONTACT OWNS 2003 VOLKSWAGEN PASSAT. THE BUTTONS USED TO ADJUST THE HEATED SEATS HAVE MALFUNCTIONED AND FEEL AS IF THEY ARE SHOCKING THE DRIVER WHEN THEY ARE ENGAGED. THE LEATHER AROUND THE COILS HAS MELTED A HOLE IN THE DRIVERS SEAT. ALTHOUGH, THE CONTACT HAS NOT TURNED THE HEATED SEATS ON THE COIL CONTINUED TO SMOKE AND BECOME HEATED WHILE DRIVING. THE FAILURE MILEAGE WAS 79000 AND THE CURRENT MILEAGE WAS 79200.
NHTSA complaint #10298558 — an unverified report by a vehicle owner.
at 33,197 milesArlington, MA
SEATS
THE DRIVER'S SIDE SEAT HEATER IN MY 2003 VW PASSAT IS A POTENTIAL FIRE HAZARD. I NOTICED WHAT LOOKED LIKE A CIGARETTE BURN ON THE LEFT SEAT BOLSTER (I DO NOT SMOKE). THE FOLLOWING DAY, I SMELLED SOMETHING BURNING IN THE CABIN. WHEN I GOT OUT OF THE CAR, THERE WAS A SECOND BURN HOLE ABOUT A HALF INCH FROM THE FIRST HOLE. I HAVE STOPPED USING THE HEATER, BUT IT IS A POTENTIAL FIRE HAZARD.
NHTSA complaint #10295514 — an unverified report by a vehicle owner.
at 102,500 milesLeesville, SCFire1 injured
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. WHILE DRIVING AT AN UNKNOWN SPEED WITH THE HEATED SEAT FEATURE ACTIVATED, THE CONTACT NOTICED THAT THE HEATER BURNED THROUGH THE SEAT AND THROUGH HIS CLOTHING. HIS LEG WAS BURNED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE HEATED SEAT MOTOR NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 102,500.
NHTSA complaint #10279372 — an unverified report by a vehicle owner.
at 76,900 milesCharlotte, NCFire1 injured
SEATS
TL*THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. WHILE DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS, THE DRIVER'S HEATED SEAT CONTROL MODULE WAS ACTIVATED. A HIGH VOLTAGE OF HEAT PENETRATED THROUGH THE BOTTOM OF THE SEAT AND SMOKE SUDDENLY APPEARED. THE DRIVER DEACTIVATED THE HEATED SEAT CONTROL MODULE. HE BURNED HIS FINGER ON THE SEAT. THE AUTHORIZED DEALER WAS NOTIFIED OF THE MALFUNCTION. THE MANUFACTURER'S CUSTOMER SATISFACTION CAMPAIGN M2 WAS REFERENCED. THE FREE REMEDY CONSISTED OF INSTALLING A REPAIR KIT FOR THE HEATED SEAT. THE REMEDY WAS PERFORMED ON THE VEHICLE IN 2005; HOWEVER, IT WAS INSUFFICIENT AND DID NOT PREVENT FUTURE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 76,900 AND CURRENT MILEAGE WAS 77,000.
NHTSA complaint #10265645 — an unverified report by a vehicle owner.
at 92,400 milesRandolph, NJCrash1 injured
SEATS
VEHICLE WAS HIT FROM THE REAR BY ANOTHER VEHICLE. DRIVERS SEAT SLID ALL THE WAY FORWARD IN ITS TRACKS AND THE SEAT BACK COLLAPSED ALL THE WAY FLAT. SEAT INTEGRITY SHOULD BE MAINTAINED IN THIS TYPE OF INCIDENT.
NHTSA complaint #10263688 — an unverified report by a vehicle owner.
at 75,300 milesNewton, MA
SEATS
TURNED ON DRIVER SIDE HEATER TO LEVEL 3. FELT A BURNING ON THE LEFT SIDE OF THE SEAT AND SMELLED A BURNING ODOR APROX 30 SECONDS AFTER STARTING CAR. STOPPED CAR AND FOUND A SMALL HOLE BURNED THROUGH THE SEAT ON THE LEFT REAR SIDE. M2 RECALL HAD ALREADY BEEN CHECKED AT THE DEALER.
NHTSA complaint #10255782 — an unverified report by a vehicle owner.
Ellicott City, MD
SEATS
THE CAR SEAT HEATER (DRIVER'S SIDE) BURNED THROUGH THE FABRIC, LEAVING 1 INCH HOLE IN THE SEAT. THERE WAS NO INJURY. THIS HAPPENED WITH NORMAL USE OF THE HEATER.
NHTSA complaint #10237171 — an unverified report by a vehicle owner.
Suitland, MD
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2003 VOLKSWAGEN PASSAT WITH COOLANT SYSTEM AND HEATED SEAT RECALL. CONSUMER STATES THAT THE COOLANT SYSTEM WAS UNDER WARRANTY. THE HEATED SEATS WERE REPAIRED BUT NOW DON'T WORK AT ALL. SHE ALSO STATES THAT THE GAS HAS BEEN BURNING OUT VERY FAST. *KB THE CONSUMER STATED SHE WAS SMELLING FUMES INSIDE THE VEHICLE.
NHTSA complaint #10232854 — an unverified report by a vehicle owner.
at 61,949 milesMorris Town, TNFire
SEATS
TL*THE CONTACT OWNS A 2003 VOLKSWAGEN PASSAT. WHILE DRIVING 35 MPH, THE CONTACT SMELLED SMOKE AND FELT A TINGLING FEELING ON HER BACK. SHE EXITED THE VEHICLE AND NOTICED SMALL HOLES AND SMOKE COMING FROM THE DRIVER'S SEAT. THE MANUFACTURER ADVISED HER TO TAKE THE VEHICLE TO THE DEALER FOR REPAIR. THE CONTACT SENT THE RECEIPT FOR HER DAMAGED FUR COAT AND BLUE JEANS TO THE MANUFACTURER, BUT SHE HAS NOT RECEIVED ANY REIMBURSEMENT. THE FAILURE MILEAGE WAS 61,949.
NHTSA complaint #10232311 — an unverified report by a vehicle owner.
at 32,251 milesAlpharetta, GA
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2003 VOLKSWAGEN GLS PASSAT WITH SEVERAL PROBLEMS. CONSUMER STATES THAT THEY HAVE HAD PROBLEMS WITH THE FUEL PUMP, CAM SHAFT SENSOR AND MORE. *KB THE VEHICLE STALLED ON 2 OCCASIONS DUE TO A FAULTY FUEL PUMP. THE CONSUMER SOON DISCOVERED THERE WAS A RECALL ON THE FUEL PUMP, HOWEVER THE CONSUMERS VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. THE FRONT CV BOOT AND TIMING BELT WERE REPLACED. THE VEHICLE ALSO HAD A TRANSMISSION LEAK. THE DRIVERS HEATED SEAT MALFUNCTIONED.
NHTSA complaint #10226270 — an unverified report by a vehicle owner.
at 42,000 milesBellaire, MI1 injured
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE SEAT HEATER IN MY 2003 PASSAT GLS BURNT MY LEG ON THE LOWEST SETTING. IT ALSO MELTING A HOLE IN THE CLOTH INTERIOR AND DISCOLORED OTHER SPOTS. AT THIS POINT IT HAS NOT BEEN REPLACED SO THE SEAT IS AVAILABLE TO LOOK AT.
NHTSA complaint #10218819 — an unverified report by a vehicle owner.
at 80,000 milesRoselle, ILFire
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DEFECT WITH THE DRIVER SIDE HEATING COIL IN THE SEAT - TODAY DURING A 5 MINUTE DRIVE I BEGAN TO SMELL SOMETHING BURNING ON THE INTERIOR OF MY CAR AND FELT A BURNING SENSATION ON MY LEG. I IMMEDIATELY STOPPED THE CAR AND TURNED IT OFF TO INVESTIGATE. UPON EXISTING THE VEHICLE I SAW BURNING EMBERS ON THE SEAT AND A 1/4" HOLE. I WAS FORCED TO SMOTHER OUT THE FIRE. I HAVE SINCE TURNED OFF THE HEATERS AND REFUSE TO USE THEM UNTIL THE PROBLEM IS RECTIFIED.
NHTSA complaint #10218272 — an unverified report by a vehicle owner.
at 49,237 milesWestfield, MAFire
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
AT APPROXIMATELY 9:35 PM, NOVEMBER 29, 2007, I ENTERED MY 2003 VW PASSAT AND STARTED THE ENGINE. THE AIR TEMPERATURE SHOWED 39 DEGREESF SO I SWITCHED ON THE CONTROL FOR THE HEATED SEAT ON THE DRIVER'S SIDE TO HIGH. APPROXIMATELY 10 MINUTES AFTER STARTING THE CAR IT SMELLED LIKE SOMETHING WAS BURNING. I AM A NON-SMOKER. IT BECAME APPARENT THAT THE SMELL WAS FROM INSIDE THE CAR AND I BEGAN TO EVALUATE POSSIBLE SOURCES FOR A FIRE SINCE THE SMELL SEEMED TOO CLOSE TO BE COMING FROM THE ENGINE COMPARTMENT. I BEGAN TO FEEL AROUND THE SEAT SINCE I KNEW THE SEAT WARMER WAS ON AND SUDDENLY REALIZED THAT AN AREA UNDER MY LEFT THIGH WAS HOT. FURTHER INVESTIGATION, WITH MY HAND, REVEALED THAT MY COAT FELT BURNED OR MELTED AND THE SEAT WAS EXTREMELY HOT TO THE TOUCH. I IMMEDIATELY TURNED OFF THE SEAT HEATER. THE AREA SEEMED TO COOL OFF SLIGHTLY SO I CONTINUED HOME - ABOUT A 10 MINUTE DRIVE. AFTER ARRIVING HOME I CHECKED THE SEAT AND MY COAT. THE SEAT WAS STILL WARM TO THE TOUCH 25 MINUTES AFTER THE SWITCH HAD BEEN TURNED OFF. THERE IS A HOLE IN THE LEATHER SEAT APPROXIMATELY 0.5 INCHES IN DIAMETER, WITH FLECKS OF BLACK SOOT AROUND THE EDGES, ABOUT 4.75 INCHES FROM THE BACK OF THE SEAT AND 2.5 INCHES IN FROM THE LEFT SIDE OF THE SEAT. MY COAT HAS AN AREA APPROXIMATELY 0.5 INCHES IN DIAMETER THAT IS EITHER MELTED OR THE SEAT IS MELTED ONTO MY COAT. THE INCIDENT WILL BE REPORTED TO THE LOCAL VOLKSWAGEN DEALER ON 30 NOVEMBER 2007.
NHTSA complaint #10210348 — an unverified report by a vehicle owner.
at 105,000 milesWestford, MAFire1 injured
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
NORMAL OPERATION OF AUTOMOBILE, DRIVERS SIDE SEAT HEATER PLACED ON SETTING LEVEL 2. FIRE BEGAN WITHIN THE DRIVERS SIDE SEAT AND BURNT A QUARTER SIZE HOLE THROUGH THE FABRIC OF THE SEAT.
NHTSA complaint #10203445 — an unverified report by a vehicle owner.
Yorba Linda, CA
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I HAD TAKEN MY CAR TO THE DEALER TO REPLACE A FUEL PUMP. WHEN THE CAR WAS RETURNED TO ME THERE WAS A HOLE BURNED INTO THE DRIVER SIDE SEAT. THE REP AT THE DEALER SAID THE SEAT WARMER IN THE DRIVER SIDE SEAT HAD BURNED COMPLETELY THROUGH THE SEAT. HE HAD SEEN IT HAPPEN BEFORE. BUT MY SEAT WARMER WAS NOT ON AT THE TIME. I DON'T NEED TO USE IT IN SOUTHERN CALIFORNIA WEATHER. THE PROBLEM WILL NEED TO BE FIXED BUT THE MANUFACTURER SHOULD BE MADE TO COVER THE COST.
NHTSA complaint #10188854 — an unverified report by a vehicle owner.
at 46,400 milesRoslyn Heights, NY
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE SEAT HEATER THAT COMES WITH THIS MODEL CAR, SHORTED OUT WHILE I DRIVING THE CAR. IT BURNT THROUGH THE LEATHER SEAT, MY TROUSERS AND BURNT MY WALLET. AT NO TIME WAS THERE AN OPEN FLAME. IF IT WASN'T FOR MY WALLET, I PROBABLY WOULD HAVE BEEN BURNT. IF MY PANTS WERE FLAMABLE, I WOULD HAVE HAD A MAJOR PROBLEM. THE VOLKSWAGEN DEALER WILL REPLACE THE DEFECTIVE, DRIVER SIDE , HEATED SEAT AT NO CHARGE.
NHTSA complaint #10187790 — an unverified report by a vehicle owner.
at 91,350 milesArlington, TX
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
DRIVER'S SIDE SEAT HEATER BURNED HOLE THROUGH SEAT COVER. BURN THROUGH COULD HAVE RESULTED IN PERSONAL BURN, HOWEVER, I STOPPED PRIOR TO ANY INJURY. DEALER IS CONSIDERING REPLACEMENT OF ALL DAMAGED PARTS.
NHTSA complaint #10182193 — an unverified report by a vehicle owner.
at 60,543 milesLexington, KY
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*- WHILE THE CONTACT WAS DRIVING THE VEHICLE WITH THE SEAT WARMER ON, IN A 2003 VOLKSWAGON PASSAT, IT BURNED A HOLE ON THE FRONT DRIVER SEAT. THE CONTACT HAD A SLIGHT BURN ON HER COAT AND HAD TO SHUT THE VEHICLE OFF COMPLETELY AND KEPT THE SEAT WARMER ON ZERO IN ORDER FOR THE SEAT NOT TO CONTINUE TO BURN. THE CONTACT CURRENTLY HAS VEHICLE AT DEALERSHIP. THE CURRENT AND FAILURE MILEAGE WERE BOTH 60543 MILES.
NHTSA complaint #10181886 — an unverified report by a vehicle owner.
at 52,000 milesAmherst, NHFire
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHILE PULLING OUT OF MY GARAGE THIS MORNING, I SMELLED SOMETHING BURNING. I EXITED MY VEHICLE AND NOTICED MY FRONT HEATED SEAT BURNED THROUGH THE FABRIC AND CAUGHT FIRE (SMALL FLAME). I HAD TO PUT IT OUT WITH MY HAND. AFTERWARDS, I NOTICED THE SEAT SPARKING. I CALLED THE DEALERSHIP AND THEY SAID TO BRING IT IN FOR REVIEW BY THE SERVICE MANAGER. IT WAS ON THE 2ND SETTING AND ALSO BURNED ON MY JACKET.
NHTSA complaint #10181296 — an unverified report by a vehicle owner.
at 71,200 milesCaldwell, NJ
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2003 VOLKSWAGEN PASSAT V6 (HEATED SEATS)- HEATING ELEMENT BURNED HOLE IN LEATHER SEATS WHILE DRIVING VEHICLE! HAD TO PULL OVER TO SIDE OF ROAD AS THE SEAT BECAME VERY HOT AND STARTED TO SCORCH MY PANTS. DESPITE A NUMBER OF RECALLS (AND COMPLAINTS FILED BY OTHERS- MANY LISTED ON THE NHTSA SITE) FOR BOTH PASSATS AND JETTAS, VOLKSWAGEN OF NORTH AMERICA REFUSES TO PICK UP THE COST OF THE $1100. REPAIR (OR ANY OF THE COST FOR THAT MATTER) BECAUSE THEY INSIST MY VIN IS OUTSIDE OF THE RANGE OF VEHICLES AFFECTED AND MY VEHICLE IS OUT OF WARRANTY. THERE IS CLEARLY A SAFETY PROBLEM HERE AND VW KNOWS IT. THEY SAY A DIFFERENT HEATING ELEMENT WAS USED IN MY CAR SO IT ISN'T PART OF THE RECALL. WHO CARES WHICH ELEMENT WAS USED? IT STILL RESULTED IN THE SAME PROBLEM- A BURNED SEAT.
NHTSA complaint #10178349 — an unverified report by a vehicle owner.