FaultScore

FaultScore report

1997 Volvo 960 problems

Owners have filed 23 complaints about the 1997 Volvo 960 with NHTSA between 1996 and 2012. The largest single group is the engine & cooling. Across this model's run it ranks 4 of 4 worst.

C

FaultScore 50/100

Higher is worse. Measured against the other years of the Volvo 960.

How this is worked out

The numbers

23

Complaints

5

Crashes reported

0

Fires reported

3

Injuries reported

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 20 vs 50 Severity 100 vs 50 Early failure not reported
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 20
Against the median year of the Volvo 960. 50 means typical for this model; 100 means roughly double.
Severity — 100
34.8% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — not reported
Too few complaints recorded a mileage to measure this.

How 1997 compares with every other Volvo 960

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 1997 Volvo 960

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Airbags 4 17.4%

4 crashes, 0 fires

Engine & Cooling 4 17.4%

Median failure at 100,765 miles

Fuel & Propulsion 3 13.0%

Median failure at 154,000 miles

Acceleration & Cruise Control 3 13.0%

1 crashes, 0 fires

Brakes 3 13.0%
Other & Unspecified 1 4.3%
Equipment & Accessories 1 4.3%
Seats 1 4.3%
Seat Belts 1 4.3%

Median failure at 38,000 miles

Tires 1 4.3%
Steering 1 4.3%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

25,000 – 49,999 miles 1 25.0%
100,000 – 149,999 miles 1 25.0%
150,000+ miles 2 50.0%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Dec 1996 peak 2 Jan 2012

NHTSA investigations into the 1997 Volvo 960

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

PE99040 Opened 7 Jun 1999 Closed 27 Oct 1999 AIR BAGS:SIDE/WINDOW

INADVERTENT SIDE AIR BAG DEPLOYMENT

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Clarksburg, NJ Crash 1 injured

AIR BAGS:FRONTAL

CONSUMER WAS INVOLVED IN A COLLISION, AND AIRBAGS DID NOT DEPLOY. VEHICLE HIT A TREE, AND HAD FRONTAL IMPACT. CONSUMER SUSTAINED INJURIES. CONTACTED DEALER, AND DEALER STATED VEHICLE HAD PREFORMED UP TO STANDARD.

NHTSA complaint #898235 — an unverified report by a vehicle owner.

Clarksburg, NJ Crash 1 injured

AIR BAGS:FRONTAL

CONSUMER HAD AN ACCIDENT DURING RAIN STORM AND AIR BAGS DID NOT DEPLOY. HIT TREE WITH FRONTAL IMPACT. CONTACTED VOLVO, AND VOLVO REPLIED THAT VEHICLE PERFORMED THE WAY IT SHOULD HAD.

NHTSA complaint #897876 — an unverified report by a vehicle owner.

SAN Antonio, TX Crash

AIR BAGS:FRONTAL

VEHICLE REAR ENDED A TRUCK AT 50MPH, AND NEITHER DRIVER'S SIDE NOR PASSENGER'S SIDE AIRBAG DEPLOYED. VEHICLE WAS TOTALED.

NHTSA complaint #856837 — an unverified report by a vehicle owner.

Studio CIT, CA Crash 1 injured

AIR BAGS:FRONTAL

AIR BAGS FAILED TO DEPLOY DURING CRASH.

NHTSA complaint #529693 — an unverified report by a vehicle owner.

Columbia, MD Crash

VEHICLE SPEED CONTROL:LINKAGES

AFTER PUTTING VEHICLE INTO REVERSE , THE THROTTLE STUCK, CAUSING VEHICLE TO ACCELERATE, RESULTING IN A COLLISION.

NHTSA complaint #822144 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

at 154,000 miles Fort Worth, TX

FUEL SYSTEM, GASOLINE

SMELLED FUEL IN ENGINE COMPARTMENT,OPENED HOOD AND FOUND A LEAKING FUEL INJECTION SUPPLY RAIL. LEAK STEMS FROM THE END CAP USED ON FUEL RAIL TOWARDS THE FRONT OF THE ENGINE NEAR THE THERMOSTAT HOUSING AND PROCEEDS TO DRIP VIGOROUSLY DOWN TOWARDS THE INTAKE MANIFOLD BEFORE EVAPORATING AND DRIPPING DOWN ONTO LOWER PART OF THE ENGINE AND FINALLY THE GROUND. I HAVE FOUND SEVERAL COMMENTS IN THE INTERNET FORUMS RELATED TO THIS POSSIBLE DEFECT IN THE MANUFACTURING OF THIS PART STATING THAT THE LEAK IS LOCATED IN THE END CAP OF THE FUEL RAIL, AND VOLVO HAS A RE ENGINEERED FUEL RAIL THAT ELIMINATES THE LEAKING END CAP AND IS CURRENTLY OFFERING THIS RE ENGINEERED PART AS A REPLACEMENT AT A NORMAL RETAIL LABOR AND PARTS RATE. SINCE MODERN VEHICLES ARE DESIGNED TO OPERATE BEYOND THE TRADITIONAL MILEAGE OF 100K , THE GENERAL PUBLIC IS NOT EXPECTING TO HAVE SUCH A SAFETY HAZARD PRESENT ITSELF BY A FAILING FUEL RAIL END CAP, IN ADDITION THE VOLVO OWNERS MANUAL DOES NOT RECOMMEND ANY MAINTENANCE OF THE FUEL RAIL AT ANY SPECIFIC MILEAGE THUS MISLEADING THE PUBLIC BY THE OMISSION THAT SUCH A PART SHOULD BE REPLACED BEFORE FAILURE OCCURS. IN ADDITION VOLVO HAS RE ENGINEERED THE PART AND IS CURRENTLY PROFITING FROM THE SAFETY HAZARD THAT THIS FUEL RAIL HAS CREATED. VOLVO HAS IN THE PAST AND CURRENTLY ADVERTISED ITSELF AS RELIABLE AND SAFE, THUS CREATING A CERTAIN EXPECTATION OF HIGH SAFETY STANDARDS AND HIGH SAFETY RATINGS, AND VOLVO SHOULD (IN KEEPING WITH IT'S PUBLIC IMAGE) AT IT'S OWN EXPENSE REMEDY THIS PROBLEM BY CONDUCTING A VEHICLE SAFETY IMPROVEMENT CAMPAIGN SUCH AS NISSAN MOTOR CO. HAS DONE IN THE PAST(NHTSA CAMPAIGN ID NUMBER: 95I006000) TO PREVENT ANY POSSIBLE INJURIES THAT MAY RESULT FROM LEAKING FUEL SYSTEMS THAT HAVE NOT BEEN ALTERED OR MODIFIED BY CURRENT OR PREVIOUS OWNERS AND REIMBURSE THOSE THAT HAVE ALREADY REPLACED THE LEAKING FUEL RAILS AT THEIR OWN EXPENSE.

NHTSA complaint #10445680 — an unverified report by a vehicle owner.

at 154,000 miles Fort Worth, TX

FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM

SMELLED FUEL IN ENGINE COMPARTMENT,OPENED HOOD AND FOUND A LEAKING FUEL INJECTION SUPPLY RAIL. LEAK STEMS FROM THE END CAP USED ON FUEL RAIL TOWARDS THE FRONT OF THE ENGINE NEAR THE THERMOSTAT HOUSING AND PROCEEDS TO DRIP VIGOROUSLY DOWN TOWARDS THE INTAKE MANIFOLD BEFORE EVAPORATING AND DRIPPING DOWN ONTO LOWER PART OF THE ENGINE AND FINALLY THE GROUND. I HAVE FOUND SEVERAL COMMENTS IN THE INTERNET FORUMS RELATED TO THIS POSSIBLE DEFECT IN THE MANUFACTURING OF THIS PART STATING THAT THE LEAK IS LOCATED IN THE END CAP OF THE FUEL RAIL, AND VOLVO HAS A RE ENGINEERED FUEL RAIL THAT ELIMINATES THE LEAKING END CAP AND IS CURRENTLY OFFERING THIS RE ENGINEERED PART AS A REPLACEMENT AT A NORMAL RETAIL LABOR AND PARTS RATE. SINCE MODERN VEHICLES ARE DESIGNED TO OPERATE BEYOND THE TRADITIONAL MILEAGE OF 100K , THE GENERAL PUBLIC IS NOT EXPECTING TO HAVE SUCH A SAFETY HAZARD PRESENT ITSELF BY A FAILING FUEL RAIL END CAP, IN ADDITION THE VOLVO OWNERS MANUAL DOES NOT RECOMMEND ANY MAINTENANCE OF THE FUEL RAIL AT ANY SPECIFIC MILEAGE THUS MISLEADING THE PUBLIC BY THE OMISSION THAT SUCH A PART SHOULD BE REPLACED BEFORE FAILURE OCCURS. IN ADDITION VOLVO HAS RE ENGINEERED THE PART AND IS CURRENTLY PROFITING FROM THE SAFETY HAZARD THAT THIS FUEL RAIL HAS CREATED. VOLVO HAS IN THE PAST AND CURRENTLY ADVERTISED ITSELF AS RELIABLE AND SAFE, THUS CREATING A CERTAIN EXPECTATION OF HIGH SAFETY STANDARDS AND HIGH SAFETY RATINGS, AND VOLVO SHOULD (IN KEEPING WITH IT'S PUBLIC IMAGE) AT IT'S OWN EXPENSE REMEDY THIS PROBLEM BY CONDUCTING A VEHICLE SAFETY IMPROVEMENT CAMPAIGN SUCH AS NISSAN MOTOR CO. HAS DONE IN THE PAST(NHTSA CAMPAIGN ID NUMBER: 95I006000) TO PREVENT ANY POSSIBLE INJURIES THAT MAY RESULT FROM LEAKING FUEL SYSTEMS THAT HAVE NOT BEEN ALTERED OR MODIFIED BY CURRENT OR PREVIOUS OWNERS AND REIMBURSE THOSE THAT HAVE ALREADY REPLACED THE LEAKING FUEL RAILS AT THEIR OWN EXPENSE.

NHTSA complaint #10445680 — an unverified report by a vehicle owner.

Clifton, VA

ENGINE AND ENGINE COOLING:ENGINE

CUSTOMER 1997 VOLVO 960 ENGINE FAILED DUE TO TIMING BELT PULLEY FAILURE. **CC THE ENTIRE ENGINE HAD TO BE REPLACED BECAUSE A HEAD BOLT HAD SEIZED IN THE ENGINE BLOCK.

NHTSA complaint #10181621 — an unverified report by a vehicle owner.

at 38,000 miles Wakefield, MA

SEAT BELTS:FRONT:RETRACTOR

DRIVER SIDE SEAT BELT WILL NOT RETRACT OUT OF THE RETRACTOR. THIS C LEAVES THE DRIVER WITHOUT ANY RESTRAINT IF INVOLVED IN A CRASH. DEALER WAS NOTIFIED.

NHTSA complaint #10103877 — an unverified report by a vehicle owner.

at 100,765 miles Sunbury, OH

ENGINE AND ENGINE COOLING:COOLING SYSTEM

CHECK ENGINE LIGHT CAME ON THEN LOW COOLANT LIGHT. SUDDENLY LOST POWER DUE TO ENGINE FAILURE. IT SEIZED UP DUE TO OVERHEATING. TEMPERATURE GAUGE NEVER REGISTERED HOT. RADIATOR NECK BROKE OFF AT NECK CAUSING LOST OF COOLANT. ENGINE RUINED. DEALER WILL NOT REPLACE CLAIMING THERMOSTAT STUCK EVEN THOUGH THEY COULDN'T PROVE THIS.

NHTSA complaint #10064444 — an unverified report by a vehicle owner.

Bronx, NY

STEERING: STEERING WHEEL/HANDLE BAR

THE CENTER STEERING WHEEL COVER HAS A STICKY RESIDUE WHEN TOUCHED AND IS DIFFICULT TO WASH OFF. THE CONSUMERS EYES BECOME IRRITATED AND SKIN IS ITCHY. *SCC

NHTSA complaint #567631 — an unverified report by a vehicle owner.

Clarksburg, NJ Crash 1 injured

AIR BAGS:FRONTAL

CONSUMER WAS INVOLVED IN A COLLISION, AND AIRBAGS DID NOT DEPLOY. VEHICLE HIT A TREE, AND HAD FRONTAL IMPACT. CONSUMER SUSTAINED INJURIES. CONTACTED DEALER, AND DEALER STATED VEHICLE HAD PREFORMED UP TO STANDARD.

NHTSA complaint #898235 — an unverified report by a vehicle owner.

Clarksburg, NJ Crash 1 injured

AIR BAGS:FRONTAL

CONSUMER HAD AN ACCIDENT DURING RAIN STORM AND AIR BAGS DID NOT DEPLOY. HIT TREE WITH FRONTAL IMPACT. CONTACTED VOLVO, AND VOLVO REPLIED THAT VEHICLE PERFORMED THE WAY IT SHOULD HAD.

NHTSA complaint #897876 — an unverified report by a vehicle owner.

Westlake Village, CA

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC

VOLVO DEALER, UNDER WARRANTY REPLACED ALL 4 DISC BRAKE ROTORS & PADS DUE TO WARPING OF ROTORS & RESULTING VIBRATION WHEN SLOWING DOWN FROM 65 MPH TO 50 MPH ON HIGHWAY. THIS WORK WAS DONE ON 11/14/00 AT 39,024 MILES ON THE CAR. IT IS NOW 6/29/01 AND THE CAR ONLY HAS 43,500 MILES ON IT, IE. ONLY 4,500 ADDITIONAL MILES ON IT. THIS HAS NOT BEEN A PROBLEM ON OUR OTHER CARS, SO IT SHOULD NOT BE ATTRIBUTED TO DRIVER ERROR OR OTHER DRIVER-RELATED CHARACTERISTICS. IN FACT, WE GET VERY GOOD BRAKE WEAR AND DURABILITY ON OUR OTHERS CARS WITH THE SAME DRIVERS. IN THE APRIL, 2001 ISSUE OF CONSUMER REPORTS MAGAZINE, THIS CAR FOR THE 1997 MODEL YEAR RECEIVED THE WORST AVAILABLE RATING FOR THE BRAKES RELATIVE TO FREQUENCY OF REPAIRS FROM OWNER SURVEYS CONDUCTED BY THE MAGAZINE. I STRONGLY BELIEVE THAT THIS VIBRATION DUE TO DISC ROTOR WARPAGE CAN LEAD TO FURTHER DAMAGE IN THE BRAKING SYSTEM AND ULTIMATELY CAUSE A SAFETY RELATED FAILURE. I WOULD LIKE TO BE CONTACTED TO DISCUSS THIS FURTHER AND TO INQUIRE IF YOU HAVE FOUND THIS TO BE A PROBLEM ON OTHER VOLVO 960'S OF SIMILAR VINTAGE AS CONSUMER REPORTS HAS FOUND AND ALSO AS I HAVE PERSONALLY FOUND TO BE THE CASE.

NHTSA complaint #747584 — an unverified report by a vehicle owner.

Silver Spring, MD

UNKNOWN OR OTHER

WITH NO INDICATION OF OVERHEATING THE ENGINE OVERHEATED AND WAS DESTROYED. THE ONLY IDIOT LIGHT TO COME ON WAS THE CHECK ENGINE LIGHT AND THAT WAS AFTER BLACK SMOKE WAS COMING FROM THE ENGINE. THE TEMPERATURE GAUGE NEVER REGISTERED OUTSIDE OF THE NORMAL RANGE AND NO OTHER WARNING LIGHTS WERE ACTIVATED. THE ENGINE NEEDS TO BE REPLACED ACCORDING TO VOLVO BUT THIS IS NOT COVERED UNDER MY EXTENDED WARRANTY BECAUSE THEY STATE IT DOES NOT MATTER THAT THE GAUGES MALFUNCTIONED AND THEY CAN NOT BE TESTED ANYWAY BECAUSE THE CAR CAN NOT BE STARTED.

NHTSA complaint #747100 — an unverified report by a vehicle owner.

Silver Spring, MD

ENGINE AND ENGINE COOLING:COOLING SYSTEM

WITH NO INDICATION OF OVERHEATING THE ENGINE OVERHEATED AND WAS DESTROYED. THE ONLY IDIOT LIGHT TO COME ON WAS THE CHECK ENGINE LIGHT AND THAT WAS AFTER BLACK SMOKE WAS COMING FROM THE ENGINE. THE TEMPERATURE GAUGE NEVER REGISTERED OUTSIDE OF THE NORMAL RANGE AND NO OTHER WARNING LIGHTS WERE ACTIVATED. THE ENGINE NEEDS TO BE REPLACED ACCORDING TO VOLVO BUT THIS IS NOT COVERED UNDER MY EXTENDED WARRANTY BECAUSE THEY STATE IT DOES NOT MATTER THAT THE GAUGES MALFUNCTIONED AND THEY CAN NOT BE TESTED ANYWAY BECAUSE THE CAR CAN NOT BE STARTED.

NHTSA complaint #747100 — an unverified report by a vehicle owner.

Louisville, KY

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS

WHILE DRIVING AT ANY SPEED VEHICLE WILL NOT STOP. HAD TO PULL EMERGENCY BRAKE TO STOP VEHICLE. DEALER DID NOT HELP CONSUMER. PLEASE ADD ADDITIONAL INFORMATION.

NHTSA complaint #875493 — an unverified report by a vehicle owner.

SAN Antonio, TX Crash

AIR BAGS:FRONTAL

VEHICLE REAR ENDED A TRUCK AT 50MPH, AND NEITHER DRIVER'S SIDE NOR PASSENGER'S SIDE AIRBAG DEPLOYED. VEHICLE WAS TOTALED.

NHTSA complaint #856837 — an unverified report by a vehicle owner.

Mahwah, NJ

VEHICLE SPEED CONTROL

AS SOON THE HAND BRAKE WAS RELEASED THE VEHICLE ACCILERATED FORWARD AT A HIGH SPEED ON ITS OWN AND WAS ONLY STOPPED BY CRASHING INTO WALL. YH

NHTSA complaint #549107 — an unverified report by a vehicle owner.

Laguna HIL, CA

SEATS

DRIVER SEAT BLOCKS REAR VISION, DUE TO DESIGN HEIGHT. YH

NHTSA complaint #606006 — an unverified report by a vehicle owner.

Laguna HIL, CA

EQUIPMENT:APPLIANCE:AIR CONDITIONER

AIR CONDITIONER DOES NOT WORK ADEQUATELY FOR REAR SEATS. YH

NHTSA complaint #606006 — an unverified report by a vehicle owner.

Studio CIT, CA Crash 1 injured

AIR BAGS:FRONTAL

AIR BAGS FAILED TO DEPLOY DURING CRASH.

NHTSA complaint #529693 — an unverified report by a vehicle owner.

Livermoor, CA

FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM

THE CONSUMER HAS BEEN EXPERIENCING PROBLEMS WITH FUEL INJECTION SYSTEM WHILE DRIVING. CONSUMER PREVIOUSLY TAKEN VEHICLE INTO THE REPAIR SHOP FOUR TIMES FOR THE SAME PROBLEM, A LEAK IN THE INJECTION SYSTEM. THE MANUFACTUTER HAS BEEN CONTACTED.

NHTSA complaint #829938 — an unverified report by a vehicle owner.

Columbia, MD Crash

VEHICLE SPEED CONTROL:LINKAGES

AFTER PUTTING VEHICLE INTO REVERSE , THE THROTTLE STUCK, CAUSING VEHICLE TO ACCELERATE, RESULTING IN A COLLISION.

NHTSA complaint #822144 — an unverified report by a vehicle owner.

Saint Louis, MO

TIRES

TIRES BLEW OUT WHEN VEHICLE WENT OVER A POTHOLE/SMALL DITCH IN THE ROAD.

NHTSA complaint #538598 — an unverified report by a vehicle owner.

Pasadena, CA

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

VEHICLE SURGES WHILE DRIVING.

NHTSA complaint #521760 — an unverified report by a vehicle owner.

Stanford, CA

VEHICLE SPEED CONTROL

FLAP IN THROTTLE STUCK IN OPEN POSITION, CAUSING SUDDEN ACCELERATION.

NHTSA complaint #520491 — an unverified report by a vehicle owner.

Kensington, MD

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS

BRAKES FAILED.

NHTSA complaint #512233 — an unverified report by a vehicle owner.