I was parked in a parking lot and when I released my foot from the break, the car accelerated on its own and crashed into the car in front of me. The automatic emergency braking did not deploy. It was most recently a safety risk and put others in the parking lot, particularly the driver in front me, in danger. I have reported this issue to Volvo and they instructed me to get the body of the car repaired and then the dealer will inspect it. I filed an insurance claim with my insurance company and the car is going to be repaired. There were no warning lamps or messages prior to the failure.
NHTSA complaint #11756276 — an unverified report by a vehicle owner.
Ridgeville, SC
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
When in reverse, the infotainment system allows a user to swipe down from the top of the screen to open the notification window which overlays the backup camera, and upon closing the notification window, the backup camera is dismissed and is no longer visible.
NHTSA complaint #11747111 — an unverified report by a vehicle owner.
Surprise, AZ
LANE DEPARTURE: BLIND SPOT DETECTION
Multiple times I have gotten a "Park assistance fault - book a service" message while driving and the parking sensors stop working. The issue temporarily resolves itself only to reoccurring several days later. Took to service and they replaced the car computer and said they could to replicate the issue after replacing the computer. Now a week later and the issue has re-occurred twice again.
NHTSA complaint #11741674 — an unverified report by a vehicle owner.
Surprise, AZ
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Multiple times I have gotten a "Park assistance fault - book a service" message while driving and the parking sensors stop working. The issue temporarily resolves itself only to reoccurring several days later. Took to service and they replaced the car computer and said they could to replicate the issue after replacing the computer. Now a week later and the issue has re-occurred twice again.
NHTSA complaint #11741674 — an unverified report by a vehicle owner.
Surprise, AZ
BACK OVER PREVENTION: WARNINGS
Multiple times I have gotten a "Park assistance fault - book a service" message while driving and the parking sensors stop working. The issue temporarily resolves itself only to reoccurring several days later. Took to service and they replaced the car computer and said they could to replicate the issue after replacing the computer. Now a week later and the issue has re-occurred twice again.
NHTSA complaint #11741674 — an unverified report by a vehicle owner.
Anniston, AL
LANE DEPARTURE: BLIND SPOT DETECTION
My Volvo EX90 has recurring software reliability problems affecting safety-related detection systems and hands-free operation features. These failures involve inconsistent or incorrect detection of vehicles and pedestrians and unpredictable loss of hands-free phone functionality. These issues create increased distraction and reduce confidence in driver-assistance safety features.
NHTSA complaint #11716524 — an unverified report by a vehicle owner.
Northport, NY
LANE DEPARTURE: ASSIST
The onboard charger (ghca) failed, destroying my evse and tripping the circut breaker in my electrical panel. It took 3.5 weeks for the replacement part to come in and be installed. On another occasion, the pilot assist adas presented an error and was unavailable until the computer was rebooted.
NHTSA complaint #11715687 — an unverified report by a vehicle owner.
Northport, NY
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The onboard charger (ghca) failed, destroying my evse and tripping the circut breaker in my electrical panel. It took 3.5 weeks for the replacement part to come in and be installed. On another occasion, the pilot assist adas presented an error and was unavailable until the computer was rebooted.
NHTSA complaint #11715687 — an unverified report by a vehicle owner.
On [XXX] around [XXX], while driving on [XXX] fro Santa Paula to Ojai, my car displayed a message on the dash that said "critical brake fault, pull over safely." When I applied the brakes they did not respond. I came to a stop only when the car lost momentum. When I exited the car to investigate, I shut the driver's door and was locked out. Neither my key card, nor phone key worked and the Volvo app indicated the reason was that the car was still driving it was not). I was just a mile away from descending a steep and winding road on the [XXX]. Had I been on that stretch of the road, the consequences I am certain there would have been a serious crash, as one side of the road has no shoulder and the other side is a steep cliff into a ravine. I had it towed that night to the dealership and it has been there at the dealership for almost three weeks. Both the dealership (Rusnak Volvo) and Volvo Customer Care have been uncommunicative, though on 12/7/22 Volvo Customer Care informed me I have a case number ([XXX]). When I called for an update today 12/12/25, I was told only that it had been assigned. No additional information has been provided. A simple internet search indicated that this brake issue has affected many Volvo cars in the past few years. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11704750 — an unverified report by a vehicle owner.
Woodbridge, VA
LANE DEPARTURE: ASSIST
When leaving a downtown parking garage, I noted the following alert on the driver's screen: "Steering fault - Drive with caution. Book a service." The driver's screen also showed that there was a driver support system fault and that the lane keeping aid was not available. The center stack stated the following: "1 serious issue detected. Steering fault Drive with caution. Book a service." At the time that the fault came up, the car had been driven out of its parking spot (by turning left) approximately 50 feet. I had then stopped the car to talk to a friend. When I got back into the car, I noted the fault message on the driver's screen when I went to back the car up so that I could leave the parking garage. During my trip from downtown to the dealership, I did not note anything unusual other than the fact that the fault messages were displayed. The messages were displayed when I arrived at the dealership and stayed displayed until I exited the car. When I got back in the car to turn it on, the error messages had disappeared.
NHTSA complaint #11698396 — an unverified report by a vehicle owner.
Woodbridge, VA
LANE DEPARTURE: WARNING
While driving, my car suddenly displayed the "Driver Support System Fault" icon (Picture 1). At that time, the only issue was the fault icon. I still had full navigation, lane departure warning and 360 camera functionality when I backed into my parking spot. The car was locked with my key card. I returned to 15 to 20 minutes later. The Driver Support System Fault Icon was lit in addition to the lane departure unavailability icon (Picture 2). The following functions and/or features did not work: - Lane Departure - 360 Camera - Front Camera - Tracking Lines for the Rear Camera - Park Sensor audible alerts (Forward or Backup) - Ambient Temperature (Reads "0 degrees Celsius") - Odometer in the central stack (Reads "-- km") - HVAC Functionality - Heated Seats - Heated Steering Wheel - Bluetooth - Wi-Fi - Google Assistant - Navigation, including map being frozen in one position - Glovebox access - Connectivity with Internet or Volvo App - Volume control for the radio did not function. - 4-way hazard button greyed out and non-functional on center stack Attempted reset/reboot of the Infotainment System did not resolve the issue and the car was taken to the local Volvo dealer. Summary of Pictures attached: Pic 3 - Quick Controls - Shows glove box, 4-way hazard icon and other control icons greyed out Pic 4 - Status - States "Everything is OK", but tire pressure button is not available and Total distance reads "--km". Additionally, as shown in Picture 3, the 4-way hazard icon is greyed out. Pic 5 - Similar shot as Picture 2 - Shows Driver Support System Fault and no Lane Departure Pic 6 - Car is in reverse. Shows rear back up camera without guidance lines. Does not show 360 camera. Pic 7 - HVAC Climate is off and cannot turn on. All controls were greyed out. I pressed "Manual" and "Auto" with no change. Pic 8 - Heated seats and heated steering wheel would not turn on even when I pressed the buttons.
NHTSA complaint #11693995 — an unverified report by a vehicle owner.
On three occasions my car has initiated automatic emergency braking while I was driving across the same grated bridge deck (Montlake Bridge in Seattle). In each instance there was no potential for collision and my car slammed on brakes and jammed on my seatbelt with varying levels of discomfort and terror. This also created a safety risk because I could have been rear ended as there was so reason to suddenly stop and certainly was shocked to have my car brake urgently and restrain me suddenly with seatbelt. My best guess is that this related to boats traveling under the bridge as this happened three times during higher boat traffic. I reported incident to Volvo and was told a case would be opened and that I would be contacted. I was not contacted. I scheduled a service appointment to address this and other issues with the EX90 that are unrelated but for the third time my appointment was cancelled as the Volvo dealership is refusing to service the ex90s they have been selling.
NHTSA complaint #11693952 — an unverified report by a vehicle owner.
Lancaster, OH
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I experienced a serious safety issue with my 2025 Volvo EX90 around 1:15 PM on October 7, 2025. It was drizzling at the time. I had stopped in front of an ATM to deposit and withdraw money. After finishing, when I released the brake pedal to leave, the vehicle suddenly accelerated forward on its own, much faster than normal creeping speed. I had to keep pressing the brake pedal to control the car. I used intermittent braking to steer it around and managed to park it safely. After shifting into Park (P), I restarted the vehicle’s system, but the issue did not go away. Only after I parked, locked the car, and came back later did it return to normal. I shared my experience on Reddit to see if other owners had similar incidents, and several reported the same issue. I am very concerned that this could happen again, as it poses a serious safety risk if it occurs in traffic or near pedestrians.
NHTSA complaint #11692870 — an unverified report by a vehicle owner.
The vehicle has exhibited unexpected braking without any apparent external trigger, posing a safety risk. Most troubling, we have now had a third incident of the seatbelt pre-tensioning unexpectedly and forcefully, which caused my wife several days of lower abdominal discomfort. The most recent episode happened while parking at low speed. These experiences have undermined our trust in the vehicle’s safety systems.
NHTSA complaint #11691630 — an unverified report by a vehicle owner.
Lewisburg, WV
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The screen behind the steering wheel, which provides the car's speed, driver assist, warning lights, turn signals, and other driving information suddenly went blank. I was grateful that I was close to home and no longer on the interstate highway I had just exited. I drove home, reset the car, and the screen was back on. I was lucky. I could have been at the beginning on my drive, over a hundred miles from home and unable to easily exit the highway. The car is being towed today back to the dealer, again. This happened without warning. I was driving and the whole screen just went black.
NHTSA complaint #11675323 — an unverified report by a vehicle owner.
Lewisburg, WV
LANE DEPARTURE: WARNING
The screen behind the steering wheel, which provides the car's speed, driver assist, warning lights, turn signals, and other driving information suddenly went blank. I was grateful that I was close to home and no longer on the interstate highway I had just exited. I drove home, reset the car, and the screen was back on. I was lucky. I could have been at the beginning on my drive, over a hundred miles from home and unable to easily exit the highway. The car is being towed today back to the dealer, again. This happened without warning. I was driving and the whole screen just went black.
NHTSA complaint #11675323 — an unverified report by a vehicle owner.
San Diego, CA
LANE DEPARTURE: ASSIST
Lane keeping sensors periodically fault and Volvo's solution is to reboot the vehicle
NHTSA complaint #11673486 — an unverified report by a vehicle owner.
Irvine, CA
LANE DEPARTURE: WARNING
Vehicle: 2024 Volvo EX90 VIN: [XXX] While driving on the highway, the entire digital instrument cluster and infotainment screen went completely black without warning. I could not see my speed, gear indicator, or use turn signals. This created an immediate and dangerous safety hazard, especially at high speed. The issue has occurred more than once, and despite taking the vehicle to the dealership, it has not been permanently resolved. I have filed a California Lemon Law claim with Volvo, and while Volvo acknowledged the defect and promised a buyback on March 18, 2025, they have failed to follow through or provide a resolution for over two weeks. I am submitting this complaint because the vehicle presents an active safety risk to myself and others, and I am concerned that this defect could result in a serious accident or injury if not addressed immediately. I also have video evidence of the blackout event. I am requesting that NHTSA open an investigation into this issue and hold the manufacturer accountable for failing to address a known safety defect in a timely manner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11651941 — an unverified report by a vehicle owner.
Woodbridge, VA
LANE DEPARTURE: WARNING
At 164 miles on the odometer, I had the following issues: a. Received a message that the active high beam was not available and that it would be necessary to run the wipers to clean the front camera. I ran the wipers with washer fluid to clear the camera as instructed, but it did not clear the error message during the drive cycle; b. Car has Driver Support System Fault; and c. Car has Lane Keeping Aid Fault later in drive cycle which turned off the lane keeping aid function. Car was taken to dealership on 12/23/2024 and returned to me on 1/2/2025.
NHTSA complaint #11634143 — an unverified report by a vehicle owner.
Woodbridge, VA
LANE DEPARTURE: ASSIST
At 164 miles on the odometer, I had the following issues: a. Received a message that the active high beam was not available and that it would be necessary to run the wipers to clean the front camera. I ran the wipers with washer fluid to clear the camera as instructed, but it did not clear the error message during the drive cycle; b. Car has Driver Support System Fault; and c. Car has Lane Keeping Aid Fault later in drive cycle which turned off the lane keeping aid function. Car was taken to dealership on 12/23/2024 and returned to me on 1/2/2025.
NHTSA complaint #11634143 — an unverified report by a vehicle owner.
Woodbridge, VA
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
On Saturday, [XXX], I drove from Woodbridge, VA to Fairfax, VA without any issues or error messages. Car was parked and locked for approximately 2 1/4 hours. When I came back out to the car and opened the door, the display behind the steering wheel stated "System communication fault. Pilot Assist deactivated. Find a place to stop and select P to park. When parked, the system will reset." I followed the directions as specified in my parking spot without any change. I moved the car to another location in the parking lot and repeated the process as directed without any change. I then got out of the car, locked the car, walked away from the car so that I was well out of range of the car, and then came back to the car. Despite these efforts, when I unlocked the car with my Key Tag and got back in, I was not able to get the message to clear. This resulted in the following issues: (a) No speedometer on the display or in the HUD; (b) No green graphic for the turn signals to indicate that they were working; (c) No display of information concerning cruise control, headlight function or windshield wiper settings; (d) Speed limit sign reading in HUD was stuck on 25 mph even though I was driving on roads with higher speed limits (e.g., [XXX] - 45 mph and [XXX] - 55 mph); and (e) Center stack stated "1 serious issue detected - Emergency Call System fault - book a service". The car was driven this way from Fairfax, VA to the Service Department of the Volvo dealership with no change and when I left, the cluster behind the steering wheel and the center stack were still in the same condition. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11634197 — an unverified report by a vehicle owner.