2025 Volvo EX90 other reported problems

UNKNOWN OR OTHER

the vehicle exhibits a persistent defect in which the doors lock and unlock without driver command. Specific effects I have experienced: The vehicle has locked itself while I was exiting, locking me out with the key in my possession. On multiple occasions this has occurred with my child inside the vehicle, with my dogs inside the vehicle, and with personal belongings inside the vehicle, with no ability to unlock it. These incidents have occurred in extreme heat conditions, where the interior of a closed vehicle can reach lethal temperatures within minutes. Volvo telephone support instructed me to call a locksmith. In the referenced conditions this response is not a remedy. It is an unacceptable exposure of a child and animals to serious injury or death. The vehicle has also unlocked itself spontaneously while I was nowhere near it, leaving it and its contents unsecured. Repair history: The vehicle has been presented to an authorized Volvo dealership on 3 occasions for this concern. The dealership's lead engineer performed multiple system resets, none of which resolved the condition. He advised that the vehicle may need to be "put to sleep," that the condition is likely not repairable, and that seat and seat-belt occupancy sensors are the suspected source of the uncommanded locking and unlocking. He further advised that he would document the file in support of a manufacturer repurchase, and that I should move to the 2026 model year, in which he stated these faults have been addressed.

NHTSA complaint #11757597 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

While parked, unoccupied, and locked on a nearly level asphalt residential driveway, the vehicle began moving on its own and traveled approximately 15 feet down the driveway before coming to rest. The movement began several hours after anyone had last operated the vehicle. Conditions were dry at onset with no ice or snow beneath the tires. No driver was present and no input was given. The driveway terminates at a public street. The event was captured in its entirety on a residential exterior security camera. Eleven video files exist and are available for inspection on request. The vehicle itself is also available for inspection. Safety risk: an infant and two dogs are present in the household, and the vehicle traveled toward a public roadway with no occupant able to brake or steer. Had a person or child been in the path, or had the vehicle reached the street, the outcome could have been a serious injury or collision. The failure has not been reproduced or confirmed by any dealer or service center. The event was reported to the manufacturer's customer care in writing in March 2026 and escalated in April 2026. No diagnostic inspection was offered at that time and no response was received for approximately three months. The vehicle was delivered to an authorized dealer in July 2026, and the manufacturer dispatched a field specialist. No root cause has been provided to the owner in writing. Whether the manufacturer identified a cause is UNKNOWN. Prior warning symptoms: beginning within weeks of delivery in December 2025, the vehicle displayed recurring fault messages including headlight fault, system communication fault, emergency call system fault, charging fault, and park assistance fault, on separate and unrelated occasions over several months, documented with date-stamped photographs. Separately, in May 2026 the vehicle suffered a total failure and would not start, with blank displays and non-functioning turn signals, resolved only by a factory reset.

NHTSA complaint #11754696 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

This vehicle locks itself even with a fully charged key tag inside it. The driver is not able to open the car by lifting any of the door handles. It has occurred 3 separate times. It will only open with a key card. Should the driver not have a key card outside of the vehicle, it must be towed to the dealership for service. The dealer has been advised of the problem, although the service department is unable to identify why or how this occurs. This has happened at various times of the day, including late at night, and we reside in a rural area with very limited alternate transportation. No warning messages appear prior to the problem.

NHTSA complaint #11752711 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The person left behind detection system is faulty.

NHTSA complaint #11749742 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have a 2025 Volvo EX 90 in the US and I had the manufacturers tow hitch attached. The Error: Max trailer weight is 4,850lbs or 2,200kg, but tow ball weight is mistakenly listed as 220lbs instead of 485lbs or 220kg. Tow ball should be 10% of the trailer weight in the US. 4,850lbs or 2,200kg with 485lbs or 220kg tow ball limit would make sense. The proof: the Volvo accessories catalog has it listed correctly for the 2” ball kit: Member kit 70.8 lbs (32.1 kg) Max. towing capacity: 4850 lbs (2200 kg) Towball diameter: 2" Class III Max. ball pressure: 485 lbs (220 kg) This is a safety issue because if someone tows a 4850lb trailer with less than 5% of the weight on the hitch, they could have severe trailer sway. It appears to me to be a clear error in the digital owners manual tow ball weight limit. The hitch itself lists 5000lbs trailer limit and 500lbs tongue weight on the limit sticker.

NHTSA complaint #11744384 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Built-in navigation application has on multiple occasions stopped working and stating "searching for GPS". This causes a distraction and increases the chance of a crash because I now have to try to figure out what is going on while I was relying on the navigation to understand where I was going.

NHTSA complaint #11741677 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My wife was driving at about 40 MPH when the instrument panel displayed a warning "System Failure" and the digital speedometer stopped working and showed the current speed as two dashes instead of a number (ie "--" instead of "40"). After about 5-10 seconds the warning went away and the digital speedometer appeared to start displaying the correct speed again.

NHTSA complaint #11741681 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My Volvo Ex90 was promised to have LIDAR capability. I found out that Volvo broke their relationship with the company that was promised to supply this capability to our vehicle and I would like compensation. Do you know who I would contact?

NHTSA complaint #11731856 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

While driving the car the car will suddenly stop working, it will be unable to accelerate. When this happens a multitude of alerts display on the screen. The car is very dangerous to drive and I’m concerned someone may die if this car is not recalled for safety.

NHTSA complaint #11725544 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My Volvo EX90 has recurring software reliability problems affecting safety-related detection systems and hands-free operation features. These failures involve inconsistent or incorrect detection of vehicles and pedestrians and unpredictable loss of hands-free phone functionality. These issues create increased distraction and reduce confidence in driver-assistance safety features.

NHTSA complaint #11716524 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The onboard charger (GHCA) has now failed to charge on any Level 2 (the most common kind) charger. The first time it failed was on December 15, 2025 and was replaced under warranty and released back to me on December 31, 2025. Then on February 4, 2026, it failed to charge on a Level 2 charger and was confirmed to have a second onboard charger failure. (Both failures confirmed by Volvo technicians.) Not being able to charge presents safety issues of being stranded and leaving the car completely in-operational. In addition to the GHCA failure, the dash that sits on top of the steering wheel has gone black/dark twice in the last 2 weeks. while driving, with no known reason. That dash houses the speedometer, the battery percentage indicator, my gear shifting indicators as well as other ancillary items such as a map and speed limit signs.

NHTSA complaint #11716170 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

While driving, my car suddenly displayed the "Driver Support System Fault" icon (Picture 1). At that time, the only issue was the fault icon. I still had full navigation, lane departure warning and 360 camera functionality when I backed into my parking spot. The car was locked with my key card. I returned to 15 to 20 minutes later. The Driver Support System Fault Icon was lit in addition to the lane departure unavailability icon (Picture 2). The following functions and/or features did not work: - Lane Departure - 360 Camera - Front Camera - Tracking Lines for the Rear Camera - Park Sensor audible alerts (Forward or Backup) - Ambient Temperature (Reads "0 degrees Celsius") - Odometer in the central stack (Reads "-- km") - HVAC Functionality - Heated Seats - Heated Steering Wheel - Bluetooth - Wi-Fi - Google Assistant - Navigation, including map being frozen in one position - Glovebox access - Connectivity with Internet or Volvo App - Volume control for the radio did not function. - 4-way hazard button greyed out and non-functional on center stack Attempted reset/reboot of the Infotainment System did not resolve the issue and the car was taken to the local Volvo dealer. Summary of Pictures attached: Pic 3 - Quick Controls - Shows glove box, 4-way hazard icon and other control icons greyed out Pic 4 - Status - States "Everything is OK", but tire pressure button is not available and Total distance reads "--km". Additionally, as shown in Picture 3, the 4-way hazard icon is greyed out. Pic 5 - Similar shot as Picture 2 - Shows Driver Support System Fault and no Lane Departure Pic 6 - Car is in reverse. Shows rear back up camera without guidance lines. Does not show 360 camera. Pic 7 - HVAC Climate is off and cannot turn on. All controls were greyed out. I pressed "Manual" and "Auto" with no change. Pic 8 - Heated seats and heated steering wheel would not turn on even when I pressed the buttons.

NHTSA complaint #11693995 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Car accelerates and lurches forward on its own sometimes.

NHTSA complaint #11692871 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Drivers display with vehicle speed and ADAS state goes blank while driving resulting in inability to see current speed or ADAS speed set point. After rebooting the system as previously advised by Volvo, the ADAS speed set point showed "00" while maintaining a speed of 70mph

NHTSA complaint #11673483 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Lane keeping sensors periodically fault and Volvo's solution is to reboot the vehicle

NHTSA complaint #11673486 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Vehicle: 2024 Volvo EX90 VIN: [XXX] While driving on the highway, the entire digital instrument cluster and infotainment screen went completely black without warning. I could not see my speed, gear indicator, or use turn signals. This created an immediate and dangerous safety hazard, especially at high speed. The issue has occurred more than once, and despite taking the vehicle to the dealership, it has not been permanently resolved. I have filed a California Lemon Law claim with Volvo, and while Volvo acknowledged the defect and promised a buyback on March 18, 2025, they have failed to follow through or provide a resolution for over two weeks. I am submitting this complaint because the vehicle presents an active safety risk to myself and others, and I am concerned that this defect could result in a serious accident or injury if not addressed immediately. I also have video evidence of the blackout event. I am requesting that NHTSA open an investigation into this issue and hold the manufacturer accountable for failing to address a known safety defect in a timely manner. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11651941 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

On Saturday, [XXX], I drove from Woodbridge, VA to Fairfax, VA without any issues or error messages. Car was parked and locked for approximately 2 1/4 hours. When I came back out to the car and opened the door, the display behind the steering wheel stated "System communication fault. Pilot Assist deactivated. Find a place to stop and select P to park. When parked, the system will reset." I followed the directions as specified in my parking spot without any change. I moved the car to another location in the parking lot and repeated the process as directed without any change. I then got out of the car, locked the car, walked away from the car so that I was well out of range of the car, and then came back to the car. Despite these efforts, when I unlocked the car with my Key Tag and got back in, I was not able to get the message to clear. This resulted in the following issues: (a) No speedometer on the display or in the HUD; (b) No green graphic for the turn signals to indicate that they were working; (c) No display of information concerning cruise control, headlight function or windshield wiper settings; (d) Speed limit sign reading in HUD was stuck on 25 mph even though I was driving on roads with higher speed limits (e.g., [XXX] - 45 mph and [XXX] - 55 mph); and (e) Center stack stated "1 serious issue detected - Emergency Call System fault - book a service". The car was driven this way from Fairfax, VA to the Service Department of the Volvo dealership with no change and when I left, the cluster behind the steering wheel and the center stack were still in the same condition. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11634197 — an unverified report by a vehicle owner.