Owners have filed 44 complaints
about the 1998 Volvo VN with NHTSA between 2000 and 2010.
The largest single group is the suspension.
Across this model's run it ranks 1 of 3 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 64
Against the median year of the Volvo VN. 50 means typical for this
model; 100 means roughly double.
Severity — 47
9.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — not reported
Too few complaints recorded a mileage to measure this.
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jun 2000peak 30Sep 2010
NHTSA investigations into the 1998 Volvo VN
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA04016Opened 24 Jun 2004Closed 31 Mar 2005STEERING:COLUMN
STEERING BINDING
ODI'S INVESTIGATIONCONCLUDED THAT THE LEGS THAT RETAIN THE TURN SIGNAL CANCELING RING (TSCR), PART NUMBER 1607363, TO THE STEERING WHEEL INSTALLED IN MODEL YEAR 1998 - 1999 VN AND VHD SERIES VTNA (VOLVO TRUCK NORTH AMERICA) VEHICLES ARE PRONE TO CRACKING AND BREAKING.WHEN THE RETENTION LEGS BREAK, THE SEPARATED PIECES OF THE TSCR TYPICALLYREPOSE IN THE HOST CAVITY IN THE STEERING WHEEL HUB WHERE THEY WERE DEPOSITED.ODIFOUND THAT BROKEN PIECES OF THE TSCR EITHER (1) MIGRATED FROM THEIR HOST CAVITY AND DROPPED COMPLETELY FROM THE STEERING WHEEL ASSEMBLY OR (2) LODGED IN VARIOUS AREAS OF THE STEE...
PE04014Opened 5 Feb 2004Closed 24 Jun 2004STEERING
STEERING BINDING
ODI'S PRELIMINARY EVALUATION FOCUSED ON THE POTENTIAL FOR A BROKEN, BENT, DEFORMED, FRAGMENTED OR DISPLACED TURN SIGNAL CANCELING RING (TSCR), VTNA PART NUMBER 1607363, TO RESTRICT THEVEHICLE OPERATOR'S ABILITY TO TURN THE STEERING WHEEL.THE PE IDENTIFIED THIRTEEN VTNA WARRANTY CLAIMS THAT ALLEGE THAT THE TSCR HAD FAILED AND THAT THE VEHICLE STEERING EFFORT HAD BEEN ADVERSELY AFFECTED.TO DATE, ODI HAS NOT FOUND ANY SAMPLES OF A FAILED TSCR AND HAS NOT BEEN ABLE TO DEFINITIVELY ESTABLISH WHETHER A FAILED TSCR CAN OR CANNOT CONTRIBUTE TO INCREASED STEERING EFFORT.ODI BELIEVES THAT IT IS APPROPRI...
DP01006Opened 10 May 2001Closed 23 Jan 2002EQUIPMENT:OTHER:LABELS
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
01V093000
EQUIPMENT:OTHER:LABELS
VEHICLE DESCRIPTION: HEAVY DUTY CLASS 8 VEHICLES. UNDER CERTAIN OPERATING CONDITIONS, THE WEIGHT CERTIFICATION LABEL WHICH CONTAINS FRONT GROSS AXLE WEIGHT RATING (GAWR) INFORMATION PURSUANT TO THE REQUIREMENTS OF FMVSS NO. 120, "TIRE SELECTION AND RIMS FOR MOTOR VEHICLES OTHER THAN PASSENGER CARS," DOES NOT ACCURATELY REFLECT THE ACTUAL FRONT GROSS AXLE WEIGHT.
Risk: WHEN OPERATING THE TRUCK "BOBTAIL" WITH FULL FUEL TANKS AND TWO OCCUPANTS WITH AN ALLOWANCE FOR PERSONAL BELONGINGS, THE ACTUAL GROSS AXLE WEIGHT MAY EXCEED THE STATED RATING FOUND ON THE WEIGHT CERTIFICATION LABEL.
00V002002
PARKING BRAKE
VEHICLE DESCRIPTION: HEAVY DUTY TRUCKS EQUIPPED WITH HALDEX MANIFOLD DASH VALVES (MDV) USED IN TRACTOR AND TRAILER PARKING BRAKES. THESE VALVES DO NOT MEET THE REQUIREMENTS OF FMVSS NO. 121, "AIR BRAKE SYSTEMS." A LOSS OF THE ISOLATION OF THE TWO BRAKE SYSTEM CIRCUITS CAN RESULT IN THE LOSS OF SERVICE BRAKES WHEN THERE IS ANOTHER FAILURE OF ONE OF THE TWO BRAKE CIRCUITS.
Risk: THE LOSS OF SERVICE BRAKES CAN OCCUR, INCREASING THE RISK OF A CRASH.
99V225000
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
VEHICLE DESCRIPTION: HEAVY DUTY TRUCKS EQUIPPED WITH AN ESPAR COMPACT HEATER MOUNTED IN THE LUGGAGE COMPARTMENT. THE FUEL-METERING PUMP THAT SUPPLIES FUEL TO THE COMPACT HEATER IS NOT WIRED THROUGH A ROLLOVER PROTECTION SWITCH. THIS DOES NOT COMPLY WITH 49 CFR 393.77, "HEATERS."
Risk: IN THE EVENT OF A VEHICLE ROLLOVER, AND THE COMPACT HEATER WAS IN OPERATION, FUEL WOULD STILL BE SUPPLIED TO THE HEATER CREATING THE POTENTIAL FOR A VEHICLE FIRE.
98V297000
STEERING:LINKAGES
VEHICLE DESCRIPTION: HEAVY DUTY TRUCKS EQUIPPED WITH A FAL 8.0 FRONT STEER AXLE. THE UPPER STEERING ARM CAN FAIL WITHOUT WARNING.
Risk: THIS CONDITION CAN RESULT IN THE LOSS OF STEERING CONTROL, INCREASING THE RISK OF A CRASH.
98V120001
WHEELS:RIM
VEHICLE DESCRIPTION: HEAVY DUTY TRUCKS EQUIPPED WITH AFTERMARKET ALUMINUM DUAL WHEELS, 22.5X8.25, ONE-PIECE, TUBELESS, SUPPLIED BY ACCURIDE/AKW. CERTAIN DESIGN REVISIONS COMBINED WITH PROCESS CONDITIONS CAUSED FATIGUE CRACKS IN THESE WHEELS.
Risk: THIS CONDITION CAN CAUSE FAILURE OF THESE WHEELS.
98V092000
EXTERIOR LIGHTING
VEHICLE DESCRIPTION: CLASS 8 HEAVY DUTY TRUCKS. THE ELECTRONIC MODULE THAT CONTROLS THE DAYTIME RUNNING LIGHTS (DRL) AND HEADLIGHTS CAN FAIL WITHOUT WARNING RESULTING IN THE LOSS OF THE DRL AND HEADLIGHT FUNCTIONS.
Risk: IF THESE LIGHTS FAIL, A VISIBILITY PROBLEM WOULD OCCUR INCREASING THE RISK OF A VEHICLE CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2001144108 units in Canada
Label
On certain vehicles, the certification label which contains front Gross Axle Weight Rating (GAWR) information pursuant to the requirements of CMVSS 120 does not accurately reflect the actual front gross axle weight. When operating the truck "bobtail" with full fuel tanks and two occupants with an allowance for personal belongings, the actual gross axle weight may exceed the stated rating found on the weight certification label. Correction: Dealers will bring the weight certification label into compliance by one or more of the following means: (1) replacement of the label with one which contains correct information; or (2) replacement of front axle tires, rims or tie rod tube or a combination thereof; or (3) replacement or relocation of the fuel tanks. Due to the various truck configurations, several owner notification letters are being sent for this campaign.
Recall 20001022,160 units in Canada
Brakes
On certain vehicles, the double check valve disc incorporated into the brake manifold dash valve can become brittle over time and crack. If this condition exists and there is a single point failure in either the primary or secondary air system, loss of all service braking could result without warning with the potential for a vehicle crash. Correction: Manifold dash valve will be replaced.
Recall 1999196188 units in Canada
Fuel System
On certain vehicles, the electrical circuit for the fuel metering pump that supplies fuel to the compact (parking) heater does not contain a rollover protection switch that would shut-off electrical current to the fuel metering pump in the event of a vehicle rollover. In a rollover, with the compact heater in operation, fuel would still be supplied to the heater creating the potential for a vehicle fire. Correction: A rollover protection switch will be installed.
Recall 199900114 units in Canada
Steering
On certain vehicles, the front steer axle upper steering arm on may fail without warning, creating the potential for a vehicle crash. Correction: Suspect steering arms will be replace on affected vehicles.
Reports where the owner recorded a crash, a fire, an injury or a death.
Sunman, IN1 injured
TIRES
THE STEERING COLUMN FAILED CAUSING LOSS OF CONTROL AND RESULTING IN AN ACCIDENT IN WHICH THE DRIVER SUSTAINED INJURIES. NLM
NHTSA complaint #785893 — an unverified report by a vehicle owner.
Sunman, IN1 injured
STEERING: STEERING WHEEL/HANDLE BAR
THE STEERING COLUMN FAILED CAUSING LOSS OF CONTROL AND RESULTING IN AN ACCIDENT IN WHICH THE DRIVER SUSTAINED INJURIES. NLM
NHTSA complaint #785893 — an unverified report by a vehicle owner.
Sunman, IN1 injured
TIRES
THE STEERING COLUMN FAILED CAUSING LOSS OF CONTROL AND RESULTING IN AN ACCIDENT IN WHICH THE DRIVER SUSTAINED INJURIES. NLM
NHTSA complaint #785893 — an unverified report by a vehicle owner.
Hazlehurst, MSFire
SERVICE BRAKES, AIR:DRUM
THE BRAKES ON THE HUB DID NOT FULLY RELEASE CAUSING A FIRE IN THE RIGHT FRONT HUB OF THE TANDEMS (OHIO TRAFFIC CRASH REPORT). *MJS
NHTSA complaint #559640 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 600,000 milesMiami Springs, FL
STEERING:LINKAGES:DRAG:LINK:CONNECTION
TL* THE CONTACT OWNS A 1998 VOLVO VN. THE CONTACT STATED THAT THE STEERING WHEEL WOULD SPORADICALLY BECOME EXTREMELY HARD TO TURN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE STEERING DRAG LINK WAS REPLACED. AFTER THE VEHICLE WAS REPAIRED, THE CONTACT RECEIVED NOTIFICATION OF AN UNKNOWN MANUFACTURER RECALL CONCERNING THE STEERING DRAG LINK IN SEPTEMBER 2010. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT SHE WOULD NOT BE REIMBURSED DUE TO THE AGE OF THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 600,000.
NHTSA complaint #10357868 — an unverified report by a vehicle owner.
Sumas, WA
POWER TRAIN:MANUAL TRANSMISSION
THE LIGHTS AND COMPUTER IN THE DASH HAVE SHORTED OUT AS A RESULT OF A FAULTY WIRING HARNESS IN THE DASH, THE VEHICLE IS OVERWEIGHT AND HAS EXPERIENCED TRANSMISSION PROBLEMS. *SLC *NLM
NHTSA complaint #565062 — an unverified report by a vehicle owner.
Sumas, WA
POWER TRAIN:MANUAL TRANSMISSION
VEHICLE HAS EXPERIENCED TRANSMISSION PROBLEMS. *SLC
NHTSA complaint #565062 — an unverified report by a vehicle owner.
Martinsburg, WV
UNKNOWN OR OTHER
VEHICLE EXPERIENCED A PROBLEM WITH THE DASH. *SLC
NHTSA complaint #565078 — an unverified report by a vehicle owner.
Schenevus, NY
UNKNOWN OR OTHER
CONSUMER STATES THAT THE DASH BOUNCES AROUND, RSBROWN@WPE.COM. *SLC
NHTSA complaint #565215 — an unverified report by a vehicle owner.
Sumas, WA
SUSPENSION
VEHICLE HAS BEEN RE-ALIGNED AND THE AIR VALVE HAS BEEN REPLACED THREE TIMES. *SLC
NHTSA complaint #565062 — an unverified report by a vehicle owner.
Sunman, IN1 injured
TIRES
THE STEERING COLUMN FAILED CAUSING LOSS OF CONTROL AND RESULTING IN AN ACCIDENT IN WHICH THE DRIVER SUSTAINED INJURIES. NLM
NHTSA complaint #785893 — an unverified report by a vehicle owner.
Talihina, OK
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
REAR MAIN SEAL ON MOTOR WAS REPLACED. *SLC
NHTSA complaint #565073 — an unverified report by a vehicle owner.
Sumas, WA
ELECTRICAL SYSTEM
THE LIGHTS AND COMPUTER IN THE DASH HAVE SHORTED OUT AS A RESULT OF A FAULTY WIRING HARNESS IN THE DASH, THE VEHICLE IS OVERWEIGHT AND HAS EXPERIENCED TRANSMISSION PROBLEMS. *SLC *NLM
NHTSA complaint #565062 — an unverified report by a vehicle owner.
Sumas, WA
STRUCTURE
THE LIGHTS AND COMPUTER IN THE DASH HAVE SHORTED OUT AS A RESULT OF A FAULTY WIRING HARNESS IN THE DASH, THE VEHICLE IS OVERWEIGHT AND HAS EXPERIENCED TRANSMISSION PROBLEMS. *SLC *NLM
NHTSA complaint #565062 — an unverified report by a vehicle owner.
Martinsburg, WV
UNKNOWN OR OTHER
VEHICLE EXPERIENCED A PROBLEM WITH THE DASH. *SLC
NHTSA complaint #565078 — an unverified report by a vehicle owner.
Schenevus, NY
UNKNOWN OR OTHER
CONSUMER STATES THAT THE DASH BOUNCES AROUND, RSBROWN@WPE.COM. *SLC
NHTSA complaint #565215 — an unverified report by a vehicle owner.
Talihina, OK
SUSPENSION
CONSUMER STATES VEHICLE HAS EXPERIENCED PROBLEMS SINCE DAY ONE DUE TO THE OVERWEIGHT STEER AXLE, DEALER HAS MADE SEVERAL REPAIRS, HOWEVER PROBLEM STILL EXISTS, VEHICLE VIBRATES AND EXPERIENCES TIRE WEAR. *SLC
NHTSA complaint #565073 — an unverified report by a vehicle owner.
Martinsburg, WV
SUSPENSION
VEHICLE EXPERIENCED U-BOLT PROBLEMS. *SLC
NHTSA complaint #565078 — an unverified report by a vehicle owner.
Schenevus, NY
SUSPENSION
CONSUMER STATES HE IS HAVING FRONT TIRE PROBLEMS THAT IS CAUSING VIBRATION, THERE HAVE BEEN 4 SETS OF STEER TIRES IN 260000 MILES, THEY WEAR BAD AND GO WAY OUT OF BALANCE, THE VEHICLE HAS LEANED TO THE LEFT SINCE PURCHASE, BOTH SPRINGS HAVE BEEN REPLACED, HOWEVER THIS DOES NOT SOLVE THE PROBLEM, RSBROWN@WPE.COM. *SLC
NHTSA complaint #565215 — an unverified report by a vehicle owner.
Martinsburg, WV
ELECTRICAL SYSTEM:WIRING
VEHICLE EXPERIENCED PROBLEMS WITH THE WIRING HARNESS, VEHICLE IS A DAYCAB. *SLC .
NHTSA complaint #565078 — an unverified report by a vehicle owner.
Talihina, OK
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
REAR MAIN SEAL ON MOTOR WAS REPLACED. *SLC
NHTSA complaint #565073 — an unverified report by a vehicle owner.
Talihina, OK
POWER TRAIN:CLUTCH ASSEMBLY
CLUTCH WAS REPLACED, FIVE DAYS LATER IT NEEDED ADJUSTED DUE TO NO GREASE NEVER BEING PUT IN, CONSUMER WAS TOLD THAT THIS WAS A NEW CLUTCH AND THEY WOULD GET USED TO IT, HOWEVER THEY HAVE NOT. *SLC
NHTSA complaint #565073 — an unverified report by a vehicle owner.
North Salt Lake, UT
SEATS
CONSUMER STATED THE SEAT VALVE, TURN SIGNAL SWITCH, CLUTCH AND CLUTCH MASTER CYLINDER WERE ALL REPLACED.
NHTSA complaint #8007904 — an unverified report by a vehicle owner.
North Salt Lake, UT
POWER TRAIN:MANUAL TRANSMISSION
CONSUMER STATED THE SEAT VALVE, TURN SIGNAL SWITCH, CLUTCH AND CLUTCH MASTER CYLINDER WERE ALL REPLACED.
NHTSA complaint #8007904 — an unverified report by a vehicle owner.
North Salt Lake, UT
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER STATED THE ALTERNATOR AND IDLE PULLEY WERE BAD, THE AIR DRYER WAS REBUILT, AND THE TORQUE ARM, FOOT VALVE AND SHOCKS WERE REPLACED.
NHTSA complaint #8007904 — an unverified report by a vehicle owner.
North Salt Lake, UT
EXTERIOR LIGHTING
CONSUMER STATED THE CAB VISOR LIGHT, RIGHT FRONT WHEEL SEAL AND BEARINGS, TRACTOR PROTECTION VALVE, SEAT VALVE TORQUE ARM AND HOOD RELEASE, BAD AIR DRYER AND PROPORTION WERE ALL REPLACED.
NHTSA complaint #8007904 — an unverified report by a vehicle owner.
North Salt Lake, UT
EXTERIOR LIGHTING
CONSUMER STATES THE DASH LIGHT DIMMER SWITCH WAS REPLACED, DRIVER SUNVISOR WAS REPLACED, A NEW STARTER AND ALL SHOCKS WERE REPLACED.
NHTSA complaint #8007904 — an unverified report by a vehicle owner.
North Salt Lake, UT
EXTERIOR LIGHTING
CONSUMER STATES THE DRIVE AXLE SHOCKS AND TORQUE ARM WERE REPLACED, THE AIR DRYER WAS REBUILT, THE HOOD SHOCK,THE DASH DIMMER SWITCH AND CAB BLOWER MOTOR WERE ALSO REPLACED.
NHTSA complaint #8007904 — an unverified report by a vehicle owner.
North Salt Lake, UT
SUSPENSION
CONSUMER STATED THE ALTERNATOR AND IDLE PULLEY WERE BAD, THE AIR DRYER WAS REBUILT, AND THE TORQUE ARM, FOOT VALVE AND SHOCKS WERE REPLACED.
NHTSA complaint #8007904 — an unverified report by a vehicle owner.