Owners have filed 37 complaints
about the 2025 Volvo XC90 with NHTSA between 2024 and 2026.
The largest single group is the driver assist & collision avoidance.
Across this model's run it ranks 6 of 20 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 17
Against the median year of the Volvo XC90. 50 means typical for this
model; 100 means roughly double.
Severity — 98
18.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
100% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
222.2%
1,000 – 9,999 miles
666.7%
10,000 – 24,999 miles
111.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 2024peak 5Jul 2026
Recalls on the 2025 Volvo XC90
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202571840,673 units in Canada
Visual System
Issue: On certain vehicles, a software problem could cause the rearview camera image not to display when the transmission is shifted into reverse. Note: This recall replaces Transport Canada recall no. 2025-233. Vehicles that were repaired under that recall also require this repair. Safety Risk: A rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Volvo will notify owners by mail and send a wireless over-the-air software update to eligible vehicles to update the vehicle software. Alternatively, you may schedule an appointment to have the update performed at a Volvo dealership.
Recall 20253191,986 units in Canada
Brakes
Issue: Under certain conditions, a software problem could cause a loss of brakes. Note: This recall only affects plug-in hybrid (PHEV) and electric vehicles. Safety Risk: A loss of brakes can increase the risk of a crash. Corrective Actions: To reduce the safety risk, Volvo recommends not to use the "B" or "One Pedal Drive" drive modes until the recall repairs are completed. Volvo will notify owners by mail and advise you to take your vehicles to a dealership to update the brake control module software.
Recall 202523340,673 units in Canada
Visual System
Issue: On certain vehicles, a software problem could cause the rearview camera image not to display when the transmission is shifted into reverse. Safety Risk: A rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Volvo will notify owners by mail and send a wireless over-the-air software update to eligible vehicles to update the vehicle software. Alternatively, you may schedule an appointment to have the update performed at a Volvo dealership.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 100 milesMinneapolis, MNCrash
BACK OVER PREVENTION
The contact owns a 2025 Volvo XC90. The contact stated that the camera was leggy and was inoperable while in reverse. While in a parking lot and driveway, the camera was inoperable. While on flat surfaces, the parking brake engaged without application. The driver had to manually release the brake. The vehicle was restarted, and the camera worked at times. While reversing, she bumped/crashed into a piece of metal in the driveway left by workers. There was no alert indicating that there was an object there. There were no reported injuries, air bag deployment, fire, or police report filed. The Google Assistant was glitching and went into Spanish mode. While using the turn signal, there was no sound. There was no air conditioning; the center screen had frozen. The cross-traffic sensor alert was triggered, causing the auto brake system to engage when there was no object, windy weather, or rain. While using a loaner, the vehicle has similar symptoms. The contact stated the vehicle was taken to the local dealer on seven occasions for software issues, and a computer processor chip was installed. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and they opened a case. The failure mileage was 100.
NHTSA complaint #11711088 — an unverified report by a vehicle owner.
at 100 milesMinneapolis, MNCrash
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2025 Volvo XC90. The contact stated that the camera was leggy and was inoperable while in reverse. While in a parking lot and driveway, the camera was inoperable. While on flat surfaces, the parking brake engaged without application. The driver had to manually release the brake. The vehicle was restarted, and the camera worked at times. While reversing, she bumped/crashed into a piece of metal in the driveway left by workers. There was no alert indicating that there was an object there. There were no reported injuries, air bag deployment, fire, or police report filed. The Google Assistant was glitching and went into Spanish mode. While using the turn signal, there was no sound. There was no air conditioning; the center screen had frozen. The cross-traffic sensor alert was triggered, causing the auto brake system to engage when there was no object, windy weather, or rain. While using a loaner, the vehicle has similar symptoms. The contact stated the vehicle was taken to the local dealer on seven occasions for software issues, and a computer processor chip was installed. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and they opened a case. The failure mileage was 100.
NHTSA complaint #11711088 — an unverified report by a vehicle owner.
Wills Point, TXCrash
VISIBILITY/WIPER
I was backing out of my drive. It was an early morning and it was very foggy. The windows were foggy and not totally defrosted yet. My camera wasnt showing everything around but we were having constant upgrade issues during this week of October 5th through the 10th. My automatic braking never activated even though it was turned on. I ran into a cattle feeder overhang. I never seen it in my camera view. The windows seem to have a really bad fog to them. My back driver tail-light got broken and back driver panel got dented and scratched. There are probably more things involved as its in the shop as I am typing this out. The adjustor had to send another estimate to my insurance company for more damages done. I haven't gotten word back from them yet. But, it's over $3,000. All of the issues seemed to resolve after the update was finished after that week. My automatic braking worked after that.
NHTSA complaint #11697846 — an unverified report by a vehicle owner.
I was backing out of my drive. It was an early morning and it was very foggy. The windows were foggy and not totally defrosted yet. My camera wasnt showing everything around but we were having constant upgrade issues during this week of October 5th through the 10th. My automatic braking never activated even though it was turned on. I ran into a cattle feeder overhang. I never seen it in my camera view. The windows seem to have a really bad fog to them. My back driver tail-light got broken and back driver panel got dented and scratched. There are probably more things involved as its in the shop as I am typing this out. The adjustor had to send another estimate to my insurance company for more damages done. I haven't gotten word back from them yet. But, it's over $3,000. All of the issues seemed to resolve after the update was finished after that week. My automatic braking worked after that.
NHTSA complaint #11697846 — an unverified report by a vehicle owner.
Hudson, OHCrash
FORWARD COLLISION AVOIDANCE: WARNINGS
Two major incidents occurred: 1)My fiance and I were driving on the highway with our four children at a speed of >50 MPH. There were no cars around us (front or sides) and no debris in the road, and the automatic emergency braking system engaged and brought the car to an abrupt stop in the middle of the highway. It happened a second time shortly thereafter at a speed around 30 MPH, again without any obstructions. I'm happy to provide the car for inspection upon request unless the manufacturer takes responsibility for this very serious malfunction and grants us a manufacturer buy-back. Stopping abruptly for no reason on the highway could have caused someone to rear-end us at a high speed and could have caused a very serious or fatal crash. I have spoken to the dealer multiple times (and I filed a complaint with Volvo Customer Care several weeks ago) and they say they'll try to "fix" it, but it's not a problem that we can ever risk having happen again. It is being inspected at the dealership now. There was no warning that this would occur. 2) There is a feature called "auto hold" whereby the driver can take their foot off the brake while sitting at a stop light and the car doesn't move again until the driver puts their foot on the accelerator. I was sitting at a stop light, using the auto hold feature, and even though I didn't put my foot on the accelerator, auto hold disengaged and the car started moving and hit the person in front of me. The malfunction of both the "auto hold" feature and the crash avoidance feature caused me to get in an auto accident. The dealer has the car and they're waiting for Volvo Customer Care to give them instructions about what to do. There were no warnings (like what normally would happen if the car is approaching something it thinks it might hit).
NHTSA complaint #11686070 — an unverified report by a vehicle owner.
Two major incidents occurred: 1)My fiance and I were driving on the highway with our four children at a speed of >50 MPH. There were no cars around us (front or sides) and no debris in the road, and the automatic emergency braking system engaged and brought the car to an abrupt stop in the middle of the highway. It happened a second time shortly thereafter at a speed around 30 MPH, again without any obstructions. I'm happy to provide the car for inspection upon request unless the manufacturer takes responsibility for this very serious malfunction and grants us a manufacturer buy-back. Stopping abruptly for no reason on the highway could have caused someone to rear-end us at a high speed and could have caused a very serious or fatal crash. I have spoken to the dealer multiple times (and I filed a complaint with Volvo Customer Care several weeks ago) and they say they'll try to "fix" it, but it's not a problem that we can ever risk having happen again. It is being inspected at the dealership now. There was no warning that this would occur. 2) There is a feature called "auto hold" whereby the driver can take their foot off the brake while sitting at a stop light and the car doesn't move again until the driver puts their foot on the accelerator. I was sitting at a stop light, using the auto hold feature, and even though I didn't put my foot on the accelerator, auto hold disengaged and the car started moving and hit the person in front of me. The malfunction of both the "auto hold" feature and the crash avoidance feature caused me to get in an auto accident. The dealer has the car and they're waiting for Volvo Customer Care to give them instructions about what to do. There were no warnings (like what normally would happen if the car is approaching something it thinks it might hit).
NHTSA complaint #11686070 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 4,500 milesMarietta, GA
ELECTRICAL SYSTEM
The contact owns a 2025 Volvo XC90. The contact stated that while driving at an undisclosed speed, the safety alert audible sounds failed to function as intended. The contact stated that the alerts failed to provide an audible alert. The contact turned off the vehicle and started and the system independently reset. The vehicle was taken to the dealer, and an unknown software update was performed. The vehicle was repaired; however, the failure reoccurred. The failure became persistent. The contact stated that while reversing, the rear-view camera screen seized. The contact stated that the rear-view camera displayed a still image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 4,500.
NHTSA complaint #11753962 — an unverified report by a vehicle owner.
at 4,500 milesMarietta, GA
BACK OVER PREVENTION
The contact owns a 2025 Volvo XC90. The contact stated that while driving at an undisclosed speed, the safety alert audible sounds failed to function as intended. The contact stated that the alerts failed to provide an audible alert. The contact turned off the vehicle and started and the system independently reset. The vehicle was taken to the dealer, and an unknown software update was performed. The vehicle was repaired; however, the failure reoccurred. The failure became persistent. The contact stated that while reversing, the rear-view camera screen seized. The contact stated that the rear-view camera displayed a still image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 4,500.
NHTSA complaint #11753962 — an unverified report by a vehicle owner.
Austin, TX
UNKNOWN OR OTHER
Component/system: The gear selector system failed, triggering a “Gear Selector Service Required” warning. The vehicle is a plug-in hybrid and remains available for inspection upon request. Safety risk: During the first incident, the vehicle became disabled while being driven, losing the ability to shift gears. This created a risk of being stranded in traffic and loss of vehicle control/mobility on the road. Confirmed by dealer: Yes. The dealer diagnosed a rotary encoder signal failure (DTC: TACM U200902) on the first occurrence and performed a full software update. The same warning recurred a second time; the dealer then replaced the gear selector assembly and start/brake switch module, citing liquid contamination as the cause and charging the owner approximately $1,800 as a customer-pay repair. The same warning recurred a third time only 9 days after that hardware replacement. Inspected by manufacturer: A case was opened with the manufacturer’s corporate customer care team, and the dealer opened an internal technical helpdesk (TIE) case with the manufacturer’s engineering support. However, manufacturer corporate stated it does not have access to the detailed technical findings, which are held by the dealership. Warning signs prior to failure: The “Gear Selector Service Required” message appeared as the first and only warning sign before each of the three incidents, with no other symptoms noted beforehand. Summary: This is the third occurrence of the same gear selector fault within approximately 8 months, despite one software repair and one paid hardware repair. The recurrence 9 days after replacing the allegedly contaminated components raises doubt about whether contamination was the true root cause. No comprehensive engineering root-cause analysis has been completed.
NHTSA complaint #11749143 — an unverified report by a vehicle owner.
Dillon, CO
SERVICE BRAKES
I was parallel parked. I put the vehicle in reverse to pull out. When I’d gone a few feet in reverse I baked and the brakes were HARD and failed to stop the car immediately. I nearly hit the car behind me. He/she honked at me, that’s how close I was. It happened three times. I think in all three incidents I was going in reverse. I had the dealership look at the vehicle but they could not replicate the issue. So they claim that it is safe to drive!
NHTSA complaint #11742823 — an unverified report by a vehicle owner.
The accident avoidance system engaged during a 55mph drive on a divided 4 lane road. no other cars on road, no animals. Car swerved sharply to left half way into left lane and brakes engaged sharply, enough that driver and passenger in front went forward. after clearing warning, and proceeding down the road a few hundred feet, same thing happened. Has also occurred during navigation of a sharp curve, possible due to picking up a small reflection sign well off road.
NHTSA complaint #11734492 — an unverified report by a vehicle owner.
Park City, UT
TIRES
The original OEM tires on a 2025 Volvo XC90 (purchased new in March 2025) failed prematurely due to what appears to be a manufacturing defect. Tire size: [e.g. 275/45R20]. Brand: [e.g. Pirelli Scorpion]. DOT: 193 7B594P 1924 (manufactured week 19 of 2024). The vehicle's original tires were removed in November 2025 for winter tire installation, at which point the odometer showed 6,808 miles. The tires were stored indoors in bags and never used again until April 2026, when a professional tire shop (Discount Tire) refused to remount them on the vehicle citing unsafe condition. The tires exhibit severe sidewall bulging, starburst cracking indicating internal structural failure, and at least one tire shows a deep gash with internal steel cords exposed. Three of the four original tires are affected. The fourth original tire was replaced in June 2025 after it failed during normal highway driving - the cause was attributed to a road hazard at the time but is now believed to be the same underlying defect. The replacement tire (a different unit purchased separately) shows no defects whatsoever. The safety risk is significant: three tires with structural sidewall failure were on an active vehicle for the first 6,808 miles of its life, including at highway speeds. One tire experienced an in-service failure. The remaining three deteriorated to the point a professional installer deemed them unsafe to mount. The failed tires are available for inspection. The problem has been confirmed by an independent tire service center (Discount Tire) who refused to install due to safety concerns. The manufacturer has not yet inspected the tires. There were no warning lamps or prior symptoms before the June 2025 in-service failure, and no visible signs of the sidewall damage were observed until the tires were removed from storage in April 2026.
NHTSA complaint #11729554 — an unverified report by a vehicle owner.
Collierville, TN
SERVICE BRAKES
I am writing to report a serious safety concern related to a recent over-the-air software update for my 2025 Volvo XC90. On March 10, 2026, I was prompted to install a software update and scheduled it to complete overnight. The following morning, the vehicle interface indicated that the update had been successfully completed. Additionally, during a routine service visit on March 12, 2026, dealership personnel also believed the update had been properly installed. However, on March 15, 2026, while driving, I experienced a critical and dangerous failure: my brakes became unresponsive, and I was unable to stop the vehicle using the brake pedal. Multiple warning lights appeared simultaneously. Fortunately, I was near my home and was able to safely bring the vehicle to a stop by coasting through nearby streets. This situation could have resulted in a catastrophic accident had it occurred on a highway or in heavy traffic, particularly as my daughter was in the vehicle at the time. The vehicle was subsequently towed to the dealership. I was informed that during the initial installation attempt, the battery voltage dropped below the required level, causing the update to pause. Critically, I received no notification that the update had failed or was incomplete, and the vehicle interface continued to indicate that the update had been successfully installed. Upon inspection on March 16, 2026, the dealership determined that the software update resumed and completed installation on March 15—while I was actively operating the vehicle. At that time, the vehicle lost communication with its electronic systems, resulting in the loss of braking functionality. This sequence of events raises a significant safety concern. A software update that can pause due to low battery voltage and later resume without any notification—particularly while the vehicle is in operation—creates an unacceptable risk to drivers, passengers, and the public.
NHTSA complaint #11725183 — an unverified report by a vehicle owner.
Denver, CO
Other/I am not sure
I am filing this complaint regarding misleading and inconsistent safety labeling on the Nuna REVV convertible car seat. The car seat’s physical sticker, the Nuna website product page, and the user manual all contain conflicting information about the height and weight limits for different installation configurations (vehicle belt vs. lower anchor, rear-facing vs. forward-facing). Specifically: • The website listed rear-facing use with vehicle belt as 5–30 lbs with a height range of 18–34 inches, and lower anchor belt as 5–30 lbs. The sticker on the seat displayed the height limit only for certain configurations, suggesting height was not a factor for others. • After I raised the discrepancy, Nuna’s own customer service team initially told me the sticker was correct and the lower anchor configuration had different limits. They later reversed course after consulting their CPST team, confirming that the rear-facing maximum is 30 lbs OR 34 inches for ALL installation methods — contradicting what both the sticker and website indicated. • This means both the NHTSA-approved sticker on the seat and the website contained incorrect or misleading information at the time of purchase. My [XXX] son ([XXX]) has been using this seat rear-facing based on the published specifications, but is actually over the height limit. This is a serious safety concern. Car seat labels are NHTSA-regulated and are the primary resource parents use to determine safe use. Conflicting information between the label, manual, and website creates a situation where children may be used outside the seat’s tested parameters without their parents’ knowledge. I am requesting that NHTSA investigate the labeling on the Nuna REVV to determine whether it meets federal safety labeling standards and whether a corrective action or recall is warranted. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11723331 — an unverified report by a vehicle owner.
at 100 milesMinneapolis, MNCrash
BACK OVER PREVENTION
The contact owns a 2025 Volvo XC90. The contact stated that the camera was leggy and was inoperable while in reverse. While in a parking lot and driveway, the camera was inoperable. While on flat surfaces, the parking brake engaged without application. The driver had to manually release the brake. The vehicle was restarted, and the camera worked at times. While reversing, she bumped/crashed into a piece of metal in the driveway left by workers. There was no alert indicating that there was an object there. There were no reported injuries, air bag deployment, fire, or police report filed. The Google Assistant was glitching and went into Spanish mode. While using the turn signal, there was no sound. There was no air conditioning; the center screen had frozen. The cross-traffic sensor alert was triggered, causing the auto brake system to engage when there was no object, windy weather, or rain. While using a loaner, the vehicle has similar symptoms. The contact stated the vehicle was taken to the local dealer on seven occasions for software issues, and a computer processor chip was installed. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and they opened a case. The failure mileage was 100.
NHTSA complaint #11711088 — an unverified report by a vehicle owner.
at 100 milesMinneapolis, MNCrash
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2025 Volvo XC90. The contact stated that the camera was leggy and was inoperable while in reverse. While in a parking lot and driveway, the camera was inoperable. While on flat surfaces, the parking brake engaged without application. The driver had to manually release the brake. The vehicle was restarted, and the camera worked at times. While reversing, she bumped/crashed into a piece of metal in the driveway left by workers. There was no alert indicating that there was an object there. There were no reported injuries, air bag deployment, fire, or police report filed. The Google Assistant was glitching and went into Spanish mode. While using the turn signal, there was no sound. There was no air conditioning; the center screen had frozen. The cross-traffic sensor alert was triggered, causing the auto brake system to engage when there was no object, windy weather, or rain. While using a loaner, the vehicle has similar symptoms. The contact stated the vehicle was taken to the local dealer on seven occasions for software issues, and a computer processor chip was installed. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and they opened a case. The failure mileage was 100.
NHTSA complaint #11711088 — an unverified report by a vehicle owner.
Birmingham, AL
UNKNOWN OR OTHER
SPEED LIMIT indicator incorrect (example: indicator shows 80 mph speed limit on a small road in Alabama where it should be 35 mph; also, there is no road in Alabama greater than 75mph.) LANE DEPARTURE ASSIST has a hard time identifying lanes in some construction zones (this is extremely dangerous as the car is constantly trying to over-correct me) - infotainment system randomly reboots, presents a problem mostly when navigating - I have reported this issue way too many times and the infotainment system has been replaced once. REAR CAMERA comes on randomly, often when no car or object is near INFOTAINMENT system touch sensitivity is unacceptable
NHTSA complaint #11707902 — an unverified report by a vehicle owner.
Birmingham, AL
LANE DEPARTURE: ASSIST
SPEED LIMIT indicator incorrect (example: indicator shows 80 mph speed limit on a small road in Alabama where it should be 35 mph; also, there is no road in Alabama greater than 75mph.) LANE DEPARTURE ASSIST has a hard time identifying lanes in some construction zones (this is extremely dangerous as the car is constantly trying to over-correct me) - infotainment system randomly reboots, presents a problem mostly when navigating - I have reported this issue way too many times and the infotainment system has been replaced once. REAR CAMERA comes on randomly, often when no car or object is near INFOTAINMENT system touch sensitivity is unacceptable
NHTSA complaint #11707902 — an unverified report by a vehicle owner.
at 18,000 milesBirmingham, AL
LANE DEPARTURE: LANE KEEP: STEERING ASSIST
The contact owns a 2025 Volvo XC90. The contact stated that while driving through a construction zone at an undisclosed speed, the lane-keeping assist malfunctioned, causing the vehicle to become erratic, which required the contact to forcefully engage the steering wheel to regain control of the vehicle. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 18,000.
NHTSA complaint #11707882 — an unverified report by a vehicle owner.
Birmingham, AL
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
SPEED LIMIT indicator incorrect (example: indicator shows 80 mph speed limit on a small road in Alabama where it should be 35 mph; also, there is no road in Alabama greater than 75mph.) LANE DEPARTURE ASSIST has a hard time identifying lanes in some construction zones (this is extremely dangerous as the car is constantly trying to over-correct me) - infotainment system randomly reboots, presents a problem mostly when navigating - I have reported this issue way too many times and the infotainment system has been replaced once. REAR CAMERA comes on randomly, often when no car or object is near INFOTAINMENT system touch sensitivity is unacceptable
NHTSA complaint #11707902 — an unverified report by a vehicle owner.
Highland Mills, NY
ELECTRICAL SYSTEM
I am extremely disappointed with my 2025 Volvo XC90. The vehicle’s interface shuts down frequently, which is extremely dangerous—especially at highway speeds. On several occasions, including at night, the entire system has gone completely blank. This creates a serious safety hazard and puts lives at risk. Despite repeated complaints, the dealership has been ineffective and has provided no meaningful fix. In addition, when exiting a parking position, the exterior side mirrors deploy very slowly, making it unsafe to merge into traffic or assess surrounding vehicles. This delay is another clear hazard. Most concerning, the vehicle has shut down entirely while driving on multiple occasions. This is a life-threatening defect and completely unacceptable in a vehicle of this class. I paid over $90,000 for my XC90, expecting the highest standards of safety and reliability. Instead, I regret this purchase every day. Volvo’s failure to address these critical safety issues has severely undermined my confidence in the vehicle and the brand.
NHTSA complaint #11705607 — an unverified report by a vehicle owner.
Deep River, CT
VISIBILITY/WIPER
The rear passenger windows have a defective haze in the glass that distorts and reduces clarity of visibility. Issue reported to dealership and VOLVO USA yet no resolution. Research indicates that this is a concern with various models - some dealers are replacing the glass, others claim this is normal.
NHTSA complaint #11701532 — an unverified report by a vehicle owner.
Wills Point, TXCrash
VISIBILITY/WIPER
I was backing out of my drive. It was an early morning and it was very foggy. The windows were foggy and not totally defrosted yet. My camera wasnt showing everything around but we were having constant upgrade issues during this week of October 5th through the 10th. My automatic braking never activated even though it was turned on. I ran into a cattle feeder overhang. I never seen it in my camera view. The windows seem to have a really bad fog to them. My back driver tail-light got broken and back driver panel got dented and scratched. There are probably more things involved as its in the shop as I am typing this out. The adjustor had to send another estimate to my insurance company for more damages done. I haven't gotten word back from them yet. But, it's over $3,000. All of the issues seemed to resolve after the update was finished after that week. My automatic braking worked after that.
NHTSA complaint #11697846 — an unverified report by a vehicle owner.
I was backing out of my drive. It was an early morning and it was very foggy. The windows were foggy and not totally defrosted yet. My camera wasnt showing everything around but we were having constant upgrade issues during this week of October 5th through the 10th. My automatic braking never activated even though it was turned on. I ran into a cattle feeder overhang. I never seen it in my camera view. The windows seem to have a really bad fog to them. My back driver tail-light got broken and back driver panel got dented and scratched. There are probably more things involved as its in the shop as I am typing this out. The adjustor had to send another estimate to my insurance company for more damages done. I haven't gotten word back from them yet. But, it's over $3,000. All of the issues seemed to resolve after the update was finished after that week. My automatic braking worked after that.
NHTSA complaint #11697846 — an unverified report by a vehicle owner.
La Mesa, CA
ELECTRICAL SYSTEM
Interior car speakers stopped working which made collision audio cues not operational. During driving no blind spot audio, turn signal, and other audio was playing
NHTSA complaint #11687839 — an unverified report by a vehicle owner.
La Mesa, CA
FORWARD COLLISION AVOIDANCE: WARNINGS
Interior car speakers stopped working which made collision audio cues not operational. During driving no blind spot audio, turn signal, and other audio was playing
NHTSA complaint #11687839 — an unverified report by a vehicle owner.
La Mesa, CA
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Interior car speakers stopped working which made collision audio cues not operational. During driving no blind spot audio, turn signal, and other audio was playing
NHTSA complaint #11687839 — an unverified report by a vehicle owner.
Hudson, OHCrash
FORWARD COLLISION AVOIDANCE: WARNINGS
Two major incidents occurred: 1)My fiance and I were driving on the highway with our four children at a speed of >50 MPH. There were no cars around us (front or sides) and no debris in the road, and the automatic emergency braking system engaged and brought the car to an abrupt stop in the middle of the highway. It happened a second time shortly thereafter at a speed around 30 MPH, again without any obstructions. I'm happy to provide the car for inspection upon request unless the manufacturer takes responsibility for this very serious malfunction and grants us a manufacturer buy-back. Stopping abruptly for no reason on the highway could have caused someone to rear-end us at a high speed and could have caused a very serious or fatal crash. I have spoken to the dealer multiple times (and I filed a complaint with Volvo Customer Care several weeks ago) and they say they'll try to "fix" it, but it's not a problem that we can ever risk having happen again. It is being inspected at the dealership now. There was no warning that this would occur. 2) There is a feature called "auto hold" whereby the driver can take their foot off the brake while sitting at a stop light and the car doesn't move again until the driver puts their foot on the accelerator. I was sitting at a stop light, using the auto hold feature, and even though I didn't put my foot on the accelerator, auto hold disengaged and the car started moving and hit the person in front of me. The malfunction of both the "auto hold" feature and the crash avoidance feature caused me to get in an auto accident. The dealer has the car and they're waiting for Volvo Customer Care to give them instructions about what to do. There were no warnings (like what normally would happen if the car is approaching something it thinks it might hit).
NHTSA complaint #11686070 — an unverified report by a vehicle owner.
Two major incidents occurred: 1)My fiance and I were driving on the highway with our four children at a speed of >50 MPH. There were no cars around us (front or sides) and no debris in the road, and the automatic emergency braking system engaged and brought the car to an abrupt stop in the middle of the highway. It happened a second time shortly thereafter at a speed around 30 MPH, again without any obstructions. I'm happy to provide the car for inspection upon request unless the manufacturer takes responsibility for this very serious malfunction and grants us a manufacturer buy-back. Stopping abruptly for no reason on the highway could have caused someone to rear-end us at a high speed and could have caused a very serious or fatal crash. I have spoken to the dealer multiple times (and I filed a complaint with Volvo Customer Care several weeks ago) and they say they'll try to "fix" it, but it's not a problem that we can ever risk having happen again. It is being inspected at the dealership now. There was no warning that this would occur. 2) There is a feature called "auto hold" whereby the driver can take their foot off the brake while sitting at a stop light and the car doesn't move again until the driver puts their foot on the accelerator. I was sitting at a stop light, using the auto hold feature, and even though I didn't put my foot on the accelerator, auto hold disengaged and the car started moving and hit the person in front of me. The malfunction of both the "auto hold" feature and the crash avoidance feature caused me to get in an auto accident. The dealer has the car and they're waiting for Volvo Customer Care to give them instructions about what to do. There were no warnings (like what normally would happen if the car is approaching something it thinks it might hit).
NHTSA complaint #11686070 — an unverified report by a vehicle owner.
Christiansburg, VA
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The screens and backup camera are repeatedly crashing, even after the recall "fix" from the dealership. This happens multiple times a week.
NHTSA complaint #11679507 — an unverified report by a vehicle owner.
Pearland, TX
WHEELS
I am filing this report regarding a serious and potentially dangerous issue with my 2025 Volvo XC90 (VIN: [XXX]), purchased new on [XXX]. On [XXX], with only 4,516 miles, I experienced a sudden and unexplained drop in tire pressure while driving. I pulled over safely, replaced the flat with a temporary tire, and took it to a local tire shop. The technician informed me that the rear passenger-side rim had a severe internal crack on the inside barrel, causing an air leak. There was no visible damage to the tire, no pothole impact, no curb hit—only a clean break in the rim, which suggests a possible structural or manufacturing defect. I immediately brought the car to the original dealership (Volvo Cars Clear Lake in Friendswood, TX), where Service Advisor Jared Black dismissed my concern and refused to cover the repair under warranty, claiming the rim must have hit a rock. I disagreed and requested documentation of this finding, but Mr. Black initially refused to provide the inspection report. After persistent arguing and a 5-hour wait at the service center, I was finally given a report showing a $2,338.99 wheel replacement recommendation, not covered by warranty. I bought a Volvo for its safety reputation, but this rim cracked under normal driving conditions and low mileage. A failure like this at highway speeds could have been catastrophic. I believe this warrants an official safety investigation to determine whether other 2025 Volvo XC90 rims may be at risk of similar failure. Please investigate. I have documentation available and am willing to provide additional information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11666445 — an unverified report by a vehicle owner.