89 of the
2,252 complaints filed about the Volvo XC90
are about the driver-assist systems —
4% of everything owners reported.
The worst model year for it is 2023.
89
Complaints
4%
Share of all complaints
7
Crashes
0
Fires
Driver Assist & Collision Avoidance complaints by model year
The contact owns a 2025 Volvo XC90. The contact stated that while driving at an undisclosed speed, the safety alert audible sounds failed to function as intended. The contact stated that the alerts failed to provide an audible alert. The contact turned off the vehicle and started and the system independently reset. The vehicle was taken to the dealer, and an unknown software update was performed. The vehicle was repaired; however, the failure reoccurred. The failure became persistent. The contact stated that while reversing, the rear-view camera screen seized. The contact stated that the rear-view camera displayed a still image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 4,500.
NHTSA complaint #11753962 — an unverified report by a vehicle owner.
The Infotainment Head Unit (IHU) on my 2024 Volvo XC90 has experienced repeated total system blackouts, spontaneous power-cycles, and critical thermal failures while operating at highway speeds (46–77 MPH). The IHU displays a "Cooling Infotainment System" critical warning and fails completely, resulting in total loss of the federally mandated rearview/backup camera (FMVSS 111 violation), GPS navigation, and all safety interfaces while in motion. The dealer confirmed the defect and attempted repair twice but only performed software resets rather than hardware replacement. The dealer documented "FIXED FAILED." Failures have continued and worsened after both repair attempts. Video documentation exists for all incidents (Exhibits A–H, dated May 2–7, 2026, odometer 41,900–42,151 miles). The vehicle's own diagnostic system issued a Critical Thermal Warning on the driver cluster while navigating traffic, confirming a hardware cooling defect. Two failures occurred during active driving maneuvers including a reverse maneuver and highway operation on I-20, creating immediate safety risk to the driver and public. The component is available for inspection. The defect has been confirmed by the Volvo dealer. A Texas Lemon Law complaint has been filed.
NHTSA complaint #11736880 — an unverified report by a vehicle owner.
The Infotainment Head Unit (IHU) on my 2024 Volvo XC90 has experienced repeated total system blackouts, spontaneous power-cycles, and critical thermal failures while operating at highway speeds (46–77 MPH). The IHU displays a "Cooling Infotainment System" critical warning and fails completely, resulting in total loss of the federally mandated rearview/backup camera (FMVSS 111 violation), GPS navigation, and all safety interfaces while in motion. The dealer confirmed the defect and attempted repair twice but only performed software resets rather than hardware replacement. The dealer documented "FIXED FAILED." Failures have continued and worsened after both repair attempts. Video documentation exists for all incidents (Exhibits A–H, dated May 2–7, 2026, odometer 41,900–42,151 miles). The vehicle's own diagnostic system issued a Critical Thermal Warning on the driver cluster while navigating traffic, confirming a hardware cooling defect. Two failures occurred during active driving maneuvers including a reverse maneuver and highway operation on I-20, creating immediate safety risk to the driver and public. The component is available for inspection. The defect has been confirmed by the Volvo dealer. A Texas Lemon Law complaint has been filed.
NHTSA complaint #11736880 — an unverified report by a vehicle owner.
The electrical/infotainment display failure causes the factory rearview camera image not to display when the vehicle is shifted into reverse. The center infotainment display on my 2022 Volvo XC90 intermittently goes completely black and remains inoperable for days at a time. When the screen is black, the factory rearview camera image does not display when the vehicle is shifted into reverse. All sound, including warning signals, is inoperable. Climate controls are also inaccessible through the screen, and inoperable. This has happened repeatedly: the screen goes dark for several days, returns temporarily, then goes dark again. The failure affects rear visibility during backing events and creates a safety risk because the driver cannot see the rear camera image. I brought the vehicle to a Volvo dealer. The dealer stated that the infotainment head unit must be replaced and quoted approximately $4,000 to replace it with the same non-Google system. Volvo corporate denied assistance. I believe this is a safety-related defect because the failed infotainment display disables the rearview camera function.
NHTSA complaint #11735479 — an unverified report by a vehicle owner.
The electrical/infotainment display failure causes the factory rearview camera image not to display when the vehicle is shifted into reverse. The center infotainment display on my 2022 Volvo XC90 intermittently goes completely black and remains inoperable for days at a time. When the screen is black, the factory rearview camera image does not display when the vehicle is shifted into reverse. All sound, including warning signals, is inoperable. Climate controls are also inaccessible through the screen, and inoperable. This has happened repeatedly: the screen goes dark for several days, returns temporarily, then goes dark again. The failure affects rear visibility during backing events and creates a safety risk because the driver cannot see the rear camera image. I brought the vehicle to a Volvo dealer. The dealer stated that the infotainment head unit must be replaced and quoted approximately $4,000 to replace it with the same non-Google system. Volvo corporate denied assistance. I believe this is a safety-related defect because the failed infotainment display disables the rearview camera function.
NHTSA complaint #11735479 — an unverified report by a vehicle owner.
The electrical/infotainment display failure causes the factory rearview camera image not to display when the vehicle is shifted into reverse. The center infotainment display on my 2022 Volvo XC90 intermittently goes completely black and remains inoperable for days at a time. When the screen is black, the factory rearview camera image does not display when the vehicle is shifted into reverse. All sound, including warning signals, is inoperable. Climate controls are also inaccessible through the screen, and inoperable. This has happened repeatedly: the screen goes dark for several days, returns temporarily, then goes dark again. The failure affects rear visibility during backing events and creates a safety risk because the driver cannot see the rear camera image. I brought the vehicle to a Volvo dealer. The dealer stated that the infotainment head unit must be replaced and quoted approximately $4,000 to replace it with the same non-Google system. Volvo corporate denied assistance. I believe this is a safety-related defect because the failed infotainment display disables the rearview camera function.
NHTSA complaint #11735479 — an unverified report by a vehicle owner.
The accident avoidance system engaged during a 55mph drive on a divided 4 lane road. no other cars on road, no animals. Car swerved sharply to left half way into left lane and brakes engaged sharply, enough that driver and passenger in front went forward. after clearing warning, and proceeding down the road a few hundred feet, same thing happened. Has also occurred during navigation of a sharp curve, possible due to picking up a small reflection sign well off road.
NHTSA complaint #11734492 — an unverified report by a vehicle owner.
While driving, I experienced a sudden loss of braking assist with no warning. The brake pedal became extremely hard to press, accompanied by a hissing/air sound. Despite applying full pressure, the vehicle did not slow as expected and continued moving. At one point, after stopping, the vehicle began to move forward again while my foot remained firmly on the brake. The issue occurred immediately upon or shortly after starting the vehicle, with no prior warning indicators. This created a serious safety hazard.
NHTSA complaint #11732913 — an unverified report by a vehicle owner.
VCM and Rearview camera glitching not working, can cause crashes. Everything was checked for voltage and works properly. It seems like it is a system infotainment issue for 2017 Volvo xc90
NHTSA complaint #11729350 — an unverified report by a vehicle owner.
The car recently received a 5.05 update of the infotainment system. Since then, the infotainment system would be shut off and auto-restarts itself during driving every 10 or 15 minutes. The car would lose all the functions related to the infotainment system, such as the camera, navigation, sound and air conditioning for a few minutes during driving. It is dangerous that this would happen randomly and so frequently. This incident has been reported by many Volvo car owners in the past few days since the update, and the dealer didn't fix the problem. We are going to a dealer two days later but don't have much hope for the fix.
NHTSA complaint #11728493 — an unverified report by a vehicle owner.
I am reporting a serious and ongoing safety defect involving my 2024 Volvo XC90. The vehicle has experienced intermittent unintended acceleration, intermittent loss of safety and alert systems, and false obstacle detection that triggers unexpected braking or steering input. These events occur randomly and without warning, and are not tied to a specific driver, key, driving condition, or user behavior. At times, the vehicle accelerates on its own without driver input. At other times, the vehicle detects objects that are not present, causing the car to suddenly stop while reversing or swerve to avoid perceived obstacles that are not actually in the roadway. These events occur unpredictably and create a risk of collision with surrounding vehicles, pedestrians, or objects. During these occurrences, safety systems and alerts may become unavailable or inoperable, leaving the driver without audible or visual warnings. Audio alerts and system feedback have also stopped functioning during these events, further increasing the safety risk. The vehicle has been brought in for service approximately 8–9 times for various concerns, including these safety issues. Despite repeated service visits, the problems remain unresolved. Restarting the vehicle sometimes restores functionality, but the defects continue to recur unpredictably. This vehicle is used to transport young children, and these failures present a significant risk of serious injury or death. The unpredictability of the unintended acceleration, false braking/steering, and loss of safety systems makes the vehicle unsafe to operate. I am submitting this complaint due to concern for my family’s safety and the safety of others on the road, and because the manufacturer has not resolved the defect after repeated attempts. These issues have occurred since we received the car in September 2024
NHTSA complaint #11714266 — an unverified report by a vehicle owner.
The contact owns a 2025 Volvo XC90. The contact stated that the camera was leggy and was inoperable while in reverse. While in a parking lot and driveway, the camera was inoperable. While on flat surfaces, the parking brake engaged without application. The driver had to manually release the brake. The vehicle was restarted, and the camera worked at times. While reversing, she bumped/crashed into a piece of metal in the driveway left by workers. There was no alert indicating that there was an object there. There were no reported injuries, air bag deployment, fire, or police report filed. The Google Assistant was glitching and went into Spanish mode. While using the turn signal, there was no sound. There was no air conditioning; the center screen had frozen. The cross-traffic sensor alert was triggered, causing the auto brake system to engage when there was no object, windy weather, or rain. While using a loaner, the vehicle has similar symptoms. The contact stated the vehicle was taken to the local dealer on seven occasions for software issues, and a computer processor chip was installed. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and they opened a case. The failure mileage was 100.
NHTSA complaint #11711088 — an unverified report by a vehicle owner.
The contact owns a 2025 Volvo XC90. The contact stated that the camera was leggy and was inoperable while in reverse. While in a parking lot and driveway, the camera was inoperable. While on flat surfaces, the parking brake engaged without application. The driver had to manually release the brake. The vehicle was restarted, and the camera worked at times. While reversing, she bumped/crashed into a piece of metal in the driveway left by workers. There was no alert indicating that there was an object there. There were no reported injuries, air bag deployment, fire, or police report filed. The Google Assistant was glitching and went into Spanish mode. While using the turn signal, there was no sound. There was no air conditioning; the center screen had frozen. The cross-traffic sensor alert was triggered, causing the auto brake system to engage when there was no object, windy weather, or rain. While using a loaner, the vehicle has similar symptoms. The contact stated the vehicle was taken to the local dealer on seven occasions for software issues, and a computer processor chip was installed. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and they opened a case. The failure mileage was 100.
NHTSA complaint #11711088 — an unverified report by a vehicle owner.
The contact owns a 2025 Volvo XC90. The contact stated that while driving through a construction zone at an undisclosed speed, the lane-keeping assist malfunctioned, causing the vehicle to become erratic, which required the contact to forcefully engage the steering wheel to regain control of the vehicle. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 18,000.
NHTSA complaint #11707882 — an unverified report by a vehicle owner.
SPEED LIMIT indicator incorrect (example: indicator shows 80 mph speed limit on a small road in Alabama where it should be 35 mph; also, there is no road in Alabama greater than 75mph.) LANE DEPARTURE ASSIST has a hard time identifying lanes in some construction zones (this is extremely dangerous as the car is constantly trying to over-correct me) - infotainment system randomly reboots, presents a problem mostly when navigating - I have reported this issue way too many times and the infotainment system has been replaced once. REAR CAMERA comes on randomly, often when no car or object is near INFOTAINMENT system touch sensitivity is unacceptable
NHTSA complaint #11707902 — an unverified report by a vehicle owner.
SPEED LIMIT indicator incorrect (example: indicator shows 80 mph speed limit on a small road in Alabama where it should be 35 mph; also, there is no road in Alabama greater than 75mph.) LANE DEPARTURE ASSIST has a hard time identifying lanes in some construction zones (this is extremely dangerous as the car is constantly trying to over-correct me) - infotainment system randomly reboots, presents a problem mostly when navigating - I have reported this issue way too many times and the infotainment system has been replaced once. REAR CAMERA comes on randomly, often when no car or object is near INFOTAINMENT system touch sensitivity is unacceptable
NHTSA complaint #11707902 — an unverified report by a vehicle owner.
I was driving on the internstate and my blind spot indicator came on and stayed on even though there were no cars in my blind spot. I needed to change lanes and tried to despite the blind spot indicator being on and the automatic collision avoidance system put me back into the lane I was in. I had to fight the vehicle to get over to be able to exit the interstate.
NHTSA complaint #11706558 — an unverified report by a vehicle owner.
I was driving on the internstate and my blind spot indicator came on and stayed on even though there were no cars in my blind spot. I needed to change lanes and tried to despite the blind spot indicator being on and the automatic collision avoidance system put me back into the lane I was in. I had to fight the vehicle to get over to be able to exit the interstate.
NHTSA complaint #11706558 — an unverified report by a vehicle owner.
The camera system when backing up becomes unavailable intermittently. Sometimes it works and sometimes it doesn’t. System has been updated and restarted but it fails to fix the issue. When it happens it states camera unavailable and service required. Shutting off the vehicle and restarting multiple times sometimes corrects it. Automotive dealer said there is no issue with it. We have pictures of when it happens and the vehicle is available for inspection.
NHTSA complaint #11703455 — an unverified report by a vehicle owner.
We lease this car from Volvo and are the first and only owners of the vehicle. No history of collision or accidents. The vehicle has a rear backup camera. The camera system also allows the option to select a 360-degree, top down "birds-eye" view of the entire vehicle. The backup camera turns on automatically when the car is shifted into reverse and originally provided a normal view directly behind the vehicle that extended at least a car length or more. At some point, we noticed that the rear backup camera view changed and was angled sharply down to the ground, including a partial view of our rear license plate and back bumper. The view now extends less than 7 feet behind the vehicle, angled down from the height of the camera (40-inches) so we can only see inches above the ground just a few feet behind the car. We can no longer see approaching vehicles, pedestrians, or any obstacles. The service technicians suggested this change in camera angle resulted from a routine system software update that was automatically downloaded to the vehicle. I don't know exactly when that occurred. On June 27, 2025 we received a safety recall notice from Volvo - Recall R10320 - warning us that the rear-view camera image may not show during the start of a backing event. We installed the recommended "Over the Air" software update, but that did not resolve our problem. I took the car to a local Volvo dealership on 9/26/25. They tried software upgrades and reboots, confirmed that the camera hardware was operating correctly, and told me that they could not fix it. They suggested I file a complaint with Volvo. I did that on 10/3/25. The only response to my claim was to "contact your dealer to make an appointment," which I told them I had already done. I have followed up twice since and Volvo has not responded further to this complaint ID #: 251002-000556. The incident date provided below is approximate. I don't recall when exactly the camera view changed.
NHTSA complaint #11697931 — an unverified report by a vehicle owner.