The contact owns a 2020 Volvo XC90. The contact stated that after plugging in the charger to the vehicle, the cable charger started blinking red. The contact had to jumpstart the vehicle to open the doors. The blinking red light on the cable charger had not stopped blinking. The contact related the failure to NHTSA Campaign Number: 18E086000 (EQUIPMENT); however, the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
NHTSA complaint #11639716 — an unverified report by a vehicle owner.
The contact owns a 2016 Volvo XC90. The contact stated that while driving at various speeds, the oil light illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V308000 (Engine and Engine Cooling). The vehicle was taken to an independent mechanic, where it was diagnosed that an oil change was needed. The vehicle was repaired. The vehicle was taken to another local dealer, who informed the contact that the vehicle was consuming oil and informed the contact about an oil consumption test. The contact was informed that a spark plug had exploded in the engine. The engine was replaced. The contact noticed that water was entering inside the vehicle. There was water dripping on the entertainment center, and the pixels were half out. The vehicle was taken to the local dealer, where it was diagnosed that the infotainment screen needed to be replaced. The vehicle was repaired. While driving at unknown speeds, the brakes became inoperable. While at a car wash, the fenders detached. After driving for several hours, the turn off engine message was displayed. The contact added additional coolant, but the coolant depleted quickly. The vehicle was taken back to the local dealer, where it was diagnosed that the engine line had split open. The vehicle was repaired. The manufacturer was contacted, and opened a case but no assistance was provided. The failure mileage was approximately 140,000.
NHTSA complaint #11614985 — an unverified report by a vehicle owner.
The contact owns a 2017 Volvo XC90. The contact stated that while operating the vehicle, the air bag and check engine warning lights intermittently illuminated. Additionally, the message "Pullover Engine Overheating" was displayed. The vehicle was taken to the local dealer who diagnosed that failure was caused by the drain hose for the air conditioning leaking into the passenger’s side compartment due to a drain hose installation error during manufacturing. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V690000 (Equipment, Air Bags). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 92,000.
NHTSA complaint #11455808 — an unverified report by a vehicle owner.
THE TOUCH SCREEN, WHICH CONTROLS BOTH BASIC AND COMPLEX FUNCTIONS OF THE CAR, IS SO DISTRACTING TO USE THAT UNTIL SATURDAY IT WAS AN ACCIDENT WAITING TO HAPPEN. ON SATURDAY THAT ACCIDENT DID HAPPEN. THE PROBLEM IS THAT THE TOUCH SCREEN IS NEEDED TO CONTROL BASIC AND FREQUENT FUNCTIONS SUCH AS CLIMATE CONTROL AND THE RADIO. MERELY CHANGING THE TEMPERATURE REQUIRES AS MUCH ATTENTION - AND DIVERSION FROM DRIVING - AS USING A CELL PHONE MIGHT. WHILE CHANGING THE TEMPERATURE MY WIFE SIDESWIPED A GUARD RAIL ON A COUNTRY ROAD. FORTUNATELY THE ACCIDENT WAS NOT TOO BAD BUT I'VE BEEN WORRIED ABOUT THE DISTRACTION CAUSED BY THIS CONTROL SCREEN DURING THESE MOST BASIC FUNCTIONS. I HAVE, FOR EXAMPLE, STOPPED CHOOSING RADIO STATIONS ON THE SCREEN AS IT REQUIRES TOO MUCH ATTENTION AND HAVE FOUND THAT JUST TURNING OFF THE AIR CONDITIONING REQUIRES FAR MORE ATTENTION THAN IS SAFE.
NHTSA complaint #10918676 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 VOLVO XC90. THE CONTACT STATED THAT THE REAR BACK UP CAMERA AND GPS SYSTEM WORKED INTERMITTENTLY. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER APPROXIMATELY SIX TIMES WHERE THE TECHNICIAN DIAGNOSED THAT THE VEHICLE NEEDED A SOFTWARE UPDATE AND THE MULTIMEDIA MODULE AND CAMERA NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT DUE TO THE SOFTWARE COMPANY GOING OUT OF BUSINESS, THEY WOULD NO LONGER TRY TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 44,013. ..UPDATED 06/08/16 *BF ....UPDATED 06/15/16 *BF
NHTSA complaint #10862587 — an unverified report by a vehicle owner.
WHILE DRIVING AT APPROXIMATELY 60 MPH WITH NO CAR WITHIN 200 YARDS IN FRONT OF VEHICLE, NO OBJECT ON THE ROAD, AND NO COLLISION WAS IMMINENT, THE VEHICLE SUDDENLY AND SPONTANEOUSLY SLOWED DOWN TO ALMOST 5 MPH FROM ABOUT 60 MPH FOR NO REASON. THE SEAT BELTS PRETENSIONED, THE GAS PEDAL DROPPED OUT FROM DRIVER'S FEET. CITY SAFETY ACTIVATED. ALL OCCUPANTS DEVELOPED MILD WHIPLASH. IT TOOK SEVERAL SECOND TO GET CAR TO RETURN TO HIGHWAY SPEEDS. DEALER CLAIMS IT WAS DUE TO A TOLL TAG THAT WAS PLACED TO CLOSELY TO THE CITY SAFETY SYSTEM NEAR THE REAR VIEW MIRROR. ...UPDATED 12/03/15 *BF
NHTSA complaint #10759336 — an unverified report by a vehicle owner.
RADIO FAILS TO RELIABLY POWER UP AND AFTER OCCASIONALLY OPERATING, CEASES TO WORK AFTER A FEW MINUTES. RADIO INTERFACES WITH REAR COLLISION AVOIDANCE SYSTEM, WHICH IS NOW NONOPERATIONAL.
NHTSA complaint #10439103 — an unverified report by a vehicle owner.
THIS ISSUE SHOULD BE OF THE RECALL VARIETY. I BROUGHT MY 2008 XC90 TO THE DEALER TODAY FOR ANOTHER ISSUE. I SAT IN THE WAITING ROOM FOR 30 MIN WHEN THE SERVICE MAN APPROACHED ME AND ASKED ME IF MY IGNITION HAD EVER LOCKED UP BEFORE. I SAID NO AND TRIED TO TURN THE KEY MYSELF. COMPLETELY LOCKED. THE SERVICE REP SAID "I KNOW WHAT IT IS" AS HIS WIFE IN HER VOLVO HAD RECENTLY HAD THE SAME PROBLEM. HE EXPLAINED THE IGNITION HAS A LOCKING MECHANISM THAT SOMETIMES FREEZES IN PLACE. THE COLUMN NEEDS TO BE DISSEMBLED TO REMOVE THE MECHANISM. HE TOLD ME 5-7 BIZ DAYS TO GET THE FACTORY TO CUSTOM BUILD ME A NEW ONE BEFORE HE CAN DRIVE THE CAR TO DIAGNOSE THE PROBLEM I ORIGINALLY CAME IN FOR. THEY WON'T GIVE ME A LOANER OR RENT ME A CAR DESPITE THE FACT THAT THIS ISSUE IS "UNDER WARRANTY." I'M VERY DISENCHANTED WITH VOLVO AS, GIVEN THAT THIS ISSUE HAS OCCURRED IN VOLVOS TIME AND TIME AGAIN ACCORDING TO MANY BLOG ENTRIES I REVIEWED.!
NHTSA complaint #10395959 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2004 VOLVO XC90. THE CONTACT STATED THAT THE OWNER'S MANUAL PROVIDED INACCURATE INFORMATION PERTAINING TO THE TOWING CAPACITY; HOWEVER, THE 2005 AND 2006 OWNER'S MANUAL SPECIFIED THE ACCURATE WEIGHT REDUCTION WITH THE VEHICLE OCCUPANTS. IN ADDITION, THE ENTIRE ELECTRICAL SYSTEM BECAME INOPERATIVE INTERMITTENTLY. THE RELAY SWITCH, INTERNAL REM AND YAW MODULES WERE REPLACED AT DIFFERENT TIMES. WHILE DRIVING THE ENGINE WOULD COMPLETELY SHUT OFF WHEN THE CONTACTS KNEE WAS CLOSE TO THE IGNITION KEY. THE FAILURE CONTINUED AFTER THE VEHICLE WAS REPAIRED. CURRENTLY, DIAGNOSTIC TESTING WAS BEING PERFORMED BY THE DEALER. THE FAILURE MILEAGE WAS 10,000.
NHTSA complaint #10365255 — an unverified report by a vehicle owner.
SWIVEL AND SPRING ON REMOTE CONTROL STOP WORKING. THIS HAS BEEN AN ONGOING PROBLEM FOR US, BEGINNING LESS THAN 1 YEAR AFTER WE PURCHASED CAR NEW. THE DEALERSHIP REPLACED SWIVELS ON REMOTE AND UPGRADED SWIVELS ON REMOTES. AFTER SEVERAL TIMES THEY TOLD US THERE WAS NOTHING ELSE THEY COULD DO. HAVE SINCE CHANGED THE ENGINEERING BUT NOW, PROBABLY DUE TO THE NUMBER OF TIMES THE REMOTE FELL ON GROUND BECAUSE OF FAULTY SWIVELS, THE SPRING FOR THE ACTUAL KEY DOESN'T WORK ANYMORE AND REMOTE WILL TILT DOWN SOMETIMES WHILE DRIVING SO MY WIFE AND 16 YEAR OLD SON HAVE BOTH HAD THEIR KNEES HIT IT AND TURNED THE CAR OFF WHILE DRIVING IT. THANK GOD THEY DID NOT HAVE AN ACCIDENT. WENT TO VOLVO AND THEY SAID THIS IS A WEAR AND TEAR ITEM AND THEY WANT $400 TO REPLACE 1. INSPITE OF FACT THEY HAVE TRIED TO FIX THIS MULTIPLE TIMES AND INSPITE OF THE FACT THEY NEVER WERE ABLE TO MAKE IT WORK PROPERLY THEY WILL NOT STAND BEHIND THEIR PRODUCT. NOW IT IS DANGEROUS. I AM SHOCKED A CAR TOUTED AS "SAFE" LIKE THIS ONE WOULD HAVE THIS KIND OF PROBLEM AND THEY WOULD NOT FIX IT!
NHTSA complaint #10364365 — an unverified report by a vehicle owner.
LEAVING A PARKING LOT AND HEARD LOUD SOUND CAR WOULDN'T MOVE. VOLVO SAYS THE FOLLOWING IS BROKEN: LOWER CONTROL ARM, CV AXLE, ROTOR AND DAMAGED RIM. WE HAD BEEN PARKED AND WERE ATTEMPTING TO LEAVING PARKING LOT(.BARELY MOVING) COULD HAVE BEEN KILLED IF THIS HAPPENED AT HIGHER SPEED. WE HAVE CONSTANTLY SPENT MONEY ON THIS VEHICLE AND I FEEL IT IS UNSAFE AND THAT WHEN THE RECALLS WERE MADE THERE COULD HAVE ALREADY BEEN A FRACTURE. THIS CAR IS ONLY DRIVEN TO WORK AND HOME ON A REGULAR BASIS. NO ROUGH ROADS. WE HAVE NOT CAUSED ANY DAMAGE. THIS WEBSITE DOES NOT ALLOW PROPER SELECTION UNDER VOLVO AND MAKE TO ALLOW SELECTION OF THE SUSPENSION/CONTROL ARM / ROTORS / AXLE / TIRE RIMS / BALL JOINT, ALL OF WHICH WERE DAMAGED IN THIS 4 MPH ACCIDENT. HAD THIS HAPPENED AT 65 MPH I HAVE NO DOUBT ME AND MY FAMILY WOULD NOT HAVE SURVIVED.
NHTSA complaint #10352913 — an unverified report by a vehicle owner.
COUNTERBALANCE SHAFT BEARINGS BREAKDOWN IN NOV 2009 AND HAD REPAIRS DONE AT INDEPENDENT REPAIR SHOP; AUGUST 2010 CYLINDER HEAD LEAK/CRACK WHICH BRINGS OIL TO WATER COOLANT. REPAIR SHOP ADVISED TO GET RID OF CAR 2005 XC 90 V8 VOLVO. I AM FEARFUL OF DRIVING THIS CAR. TO REPAIR AND REPLACE ENGINE AND NEW TRANSMISSION TOO MUCH $$$ FOR THIS VOLVO. WITH NO GUARANTEE. VOLVO NEEDS TO OWN UP TO THE BAD QUALITY OF THIS PARTICULAR MODEL. I FEEL IT IS DANGEROUS TO DRIVE WITH SO MANY CARS ON THE ROAD. IT'S AN ACCIDENT WAITING TO HAPPEN.
NHTSA complaint #10352409 — an unverified report by a vehicle owner.
MY 2003 VOLVO XC90 HAS BEEN TO THE DEALER SEVERAL TIMES INCLUDING OVER 3 TIMES FOR SAME PROBLEM WHEN I PURCHASED THE VEHICLE IN 2006. ALL RECALLS HAVE BEEN FIXED, FRONT AXLE, WIPERS ETC. I HAVE PURCHASED 4 SETS OF TIRES, TIRES BOSTON VOLVO INSTALLED AND MY 17 YEAR OLD SON RECEIVED A COMPLETE BLOW OUT BECAUSE WRONG SIZE TIRES. I CONTINUE TAKING TO SAME DEALER AND SINCE OWNING THE CAR HAVE HAD THE SAME NOISES IN FRONT OF CAR. BOSTON VOLVO HAS STATED IN OCTOBER AND SINCE OWNING THE VEHICLE CAN FIND NOTHING WRONG, APRIL DIAGNOSED WITH NEED NEW DRIVE SHAFT AFTER HAVING CAR FOR 2 DAYS BUT COULD NOT REALLY FINE ANYTHING BUT DRIVE SHAFT. A STRONG FUEL SMELL STATED FUEL PUMP DOES NOT NEED TO BE CORRECTED. I NEED NEW MUFFLER AND TAKING TO MY OWN MECHANIC THE REAL ISSUE IS TRANSMISSION SERVICE URGENT AND NEED NEW TRANSMISSION. VOLVO DID NOT DIAGNOSE THIS PROBLEM AND MY SON IS DRIVING THE CAR! MY SON IS DRIVING A LEMON THAT IS A DANGER TO HIMSELF. TAKING TO VOLVO DOES NOTHING, THEY CANNOT EVEN DIAGNOSE AND GIVE WRONG INFO GIVEN TO ME. I AM CURRENTLY UP TO OVER $8,000 IN DAMAGES AND STILL OWE ON THIS LEMON. I NEED NEW TRANSMISSION, MUFFLER, STILL CAR VIBRATES AND FRONT END NOISES FROM WHINING, THUMPING ETC.
NHTSA complaint #10326221 — an unverified report by a vehicle owner.
DRIVING ON 210-WEST, MY CAR LOST POWER WITHOUT WARNING. THE FUEL PUMP HAD BEEN REPLACED ON JAN. 26, 2010, TO CORRECT THE STRONG SMELL OF GASOLINE INSIDE AND OUTSIDE OF THE CAR. OTHER PROBLEMS HAVE BEEN REPLACING THE BRAKE PADS TWICE, REPLACING THE ABS, FAULTY GPS AND CD PLAYER, FRONT PASSENGER DOOR AUTOMATIC LOCK NEEDS MOTOR REPLACED, SLOSHING SOUND OF WATER HEARD INSIDE THE CAR AFTER RAIN.
NHTSA complaint #10303222 — an unverified report by a vehicle owner.
2003 VOLVO XC90 SPARE TIRE PROBLEM. *NJ THE CONSUMER STATED WHILE DRIVING ON A SECONDARY ROAD, THE SPARE TIRE FELL FROM UNDERNEATH THE VEHICLE. THE SPARE TIRE HAD NEVER BEEN REMOVED. THE CAUSE OF THE PROBLEM WAS DETERMINED TO BE A FRAYED CABLE THAT BROKE WHICH HELD THE SPARE TIRE TIGHT AGAINST THE BOTTOM OF THE VEHICLE.
NHTSA complaint #10300568 — an unverified report by a vehicle owner.
WE OWN A 2005 VOLVO XC90 AND IT HAS 54K MILES ON IT. WE HEARD A WHINING SOUND FROM THE REAR AND TOOK IT TO THE DEALER AND THEY SAID THE REAR HUB BEARINGS NEED TO BE CHANGED. WE WERE NOT CONVINCED AND TOOK IT TO OUR AUTO MECHANIC WHO WORKS ON OUR AVALON, HE LOOKED AT IT AND AFTER SPENDING 5HRS ON IT CAME TO THE CONCLUSION THAT IT WAS THE REAR DIFFERENTIAL. WE WENT BACK TO THE VOLVO DEALER AND ASKED HIM TO CHECK AGAIN AND SAID IT MAY BE THE TRANSMISSION. THEY CAME BACK AND SAID YES IT IS THE REAR DIFFERENTIAL AND IT NEEDS TO BE REPLACED. THE PRICE TAG WAS FOR $5200. THIS SEEMS TO BE THE PROBLEM WITH ALL THE XC90'S. WE ARE AFRAID TO DRIVE THIS CAR ON THE HIGHWAY NEVER KNOWING WHEN OUR TRANSMISSION WILL GIVE WAY.
NHTSA complaint #10297370 — an unverified report by a vehicle owner.
BRAKE SYSTEM FAILURE 3 MONTHS AFTER BRAKE SYSTEM SERVICE BY AN AUTHORIZED DEALER. I HAD MY 2007 VOLVO XC90 SERVICED BY MOMENTUM VOLVO IN HOUSTON TEXAS. THEY HAVE SERVICED BRAKE SYSTEM AND INSTALLED NEW BRAKE PADS. 3 MONTHS LATER, THE BRAKE SYSTEM STARTED TO PERFORM POORLY, CAR WAS UNSTABLE WHEN BRAKING AND BRAKES WOULD MAKE A SCREECHING NOISE. ANOTHER VOLVO DEALER DIAGNOSED FAILURE OF BRAKE PADS AND ROTORS AND INSTALLED NEW PARTS FOR A COST OF $600.00 VOLVO CLAIMS THAT THIS IS NOT WARRANTY RELATED ITEM EVEN THOUGH THE PARTS HAVE BEEN INSTALLED ONLY 3 MONTHS AGO. I BELIEVE, THIS PROBLEM IS SERIOUS ENOUGH FOR CONSIDERATION FOR A RECALL AS CONSUMERS MY NOT BE AWARE OF POOR BRAKE SYSTEM CONDITION SOON AFTER THE BRAKE SYSTEM SERVICE AND THIS MAY LEAD TO AN UNSAFE OR HAZARDOUS SITUATION.
NHTSA complaint #10296643 — an unverified report by a vehicle owner.
NOV. 23, 2004 - PURCHASED A VOLVO XC90 T6 FROM LEHMAN VOLVO IN YORK, PA - THE VEHICLE HAD 10.042 MILES ON IT AT THE TIME OF PURCHASE JUNE 26, 2007 - AUTOMATIC TRANSMISSION NEEDED TO BE REPLACED - VOLVO OF CARY IN NC PAID FOR THE TRANSMISSION AND WE PAID FOR THE LABOR - $1425 - MILEAGE 68,306 FEB. 2008 - THE TRANSMISSION SERVICE REQUIRED LIGHTS/MESSAGE CAME ON PERIODICALLY WHILE WE WERE TRAVELING IN THE NE- WE CALLED VOLVO OF CARY AND THEY SAID THAT IF WE CONTINUED TO SEE THE LIGHT TO BRING IT TO A DEALER WHERE WE WERE MARCH 2008-JULY 2009 - A VARIETY OF MESSAGES WOULD APPEAR PERIODICALLY SAYING THAT TRANSMISSION SERVICE WAS REQUIRED OR URGENT JULY 7, 2009 - I TOOK THE VEHICLE TO VOLVO OF CARY WHILE THE LIGHT WAS ON STATING THAT TRANSMISSION SERVICE WAS NEEDED AS THEY INSTALLED AN UPDATED VERSION OF TRANSMISSION SOFTWARE - $123.38 MID-JULY 2009 - THE TRANSMISSION BEGAN TO SLIP NOTICEABLY JULY 22, 2009 - COTTMAN TRANSMISSION REBUILT THE EXISTING TRANSMISSION - $3643.04 - MILEAGE 116,030.
NHTSA complaint #10279376 — an unverified report by a vehicle owner.
ON 10/21/2008 I WAS DRIVING MY 2004 VOLVO XC90 ON THE HIGHWAY RT.93. IT WAS RAINING AND THE INTERIOR OF THE CAR WAS FOGGY. I COULD NOT SEE OUTSIDE SO I TURNED ON THE A/C BUT IT WAS NOT FUNCTIONING. ALSO, THE CD PLAYER WAS NOT WORKED. I BOUGHT MY CAR NEW IN 2004 WITH HAS ONLY 32,014 MILES ON THE CAR NOW. THE BOSTON VOLVO VILLAGE DEALER INSPECTED THE CAR AND SAID THE BLOWER MOTOR, RESISTOR AND THE CD PLAYER NEED TO BE REPLACED. THE COST OF PARTS AND LABOR OF THE BLOWER AND RESISTOR WAS $1,650 AND THE CD $700. I CONTACTED THE VOLVO HEAD OFFICE AND THEY WERE WILLING TO PROVIDE THE PARTS FREE BUT THE LABOR COST ON ME. I HAVE NO CHOICE TO DO IT RIGHT AWAY BECAUSE I HAVE TWO CHILDREN. I NEED THE CAR TO CARRY THEM TO SCHOOL EVERYDAY. IT IS A SAFETY ISSUE IF THE VENTILATION AND HEAT IS NOT WORKING. I CANNOT DRIVE THE CAR IF THERE IS NO VENTILATION AND THE CAR IS FOGGY DURING RAINY OR SNOWY DAYS. IF I WAS IN THE HIGHWAY, I HAVE TO PARK ON THE SIDE FOR THE POOR VISIBILITY. IT WOULD PUT ME AND MY FAMILY IN A DANGEROUS SITUATION. I PAID $1,058 FOR THE LABOR AND $57.50 FOR THE INSPECTION COST. IF THE VOLVO ADMITTED THE PARTS HAS PROBLEM AND WILLING TO REPLACE THEM FREE, THEY SHOULD NOT CHARGE ME LABOR COST.
NHTSA complaint #10248977 — an unverified report by a vehicle owner.
3/7/2007. 2006 VOLVO X90. CONTACT HAS A REAR BACK UP SENSOR AND SIRRIUS RADIO AND BLUETOOTH PHONE INSTALLED CONTACT STATES THAT THE REAR SENSOR WOULD GO OFF FOR LONG PERIODS WHEN NOTHING WAS VISIBLY NEAR THE VEHICLE. *MC THE CONSUMER STATED THAT SOMETIMES THE REAR BACK UP SENSOR WOULD NOT RESPOND AT ALL WHEN AN OBJECT WAS NEAR THE VEHICLE. THE CONSUMER STATED HE STRUCK A WOODEN POLE THAT WAS INVISIBLE THROUGH THE REAR VIEW OR SIDE MIRRORS. THE DEALER INFORMED THE CONSUMER NOTHING WAS WRONG WITH THE SENSOR, BUT THERE WAS A 20 SECOND DELAY AFTER IGNITION START UP. IT WAS NEVER MENTIONED TO THE CONSUMER THAT THE BLUETOOTH WOULD OVERRIDE THE SENSOR NOR WAS HE TOLD ABOUT THE 20 SECOND DELAY.
NHTSA complaint #10184807 — an unverified report by a vehicle owner.