Owners have filed 162 complaints
about the 2012 Acura TL with NHTSA between 2012 and 2026.
The largest single group is the airbags.
Across this model's run it ranks 11 of 19 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 38
Against the median year of the Acura TL. 50 means typical for this
model; 100 means roughly double.
Severity — 32
6.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 72
42% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
1917.9%
1,000 – 9,999 miles
1312.3%
10,000 – 24,999 miles
65.7%
25,000 – 49,999 miles
1615.1%
50,000 – 74,999 miles
2119.8%
75,000 – 99,999 miles
1413.2%
100,000 – 149,999 miles
1615.1%
150,000+ miles
10.9%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Frontal crash test
Side barrier crash test
Side pole crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2012 Acura TL 4 DR FWD Later Release
9.3% risk
2012 Acura TL 4 DR 4WD Later Release
9.3% risk
2012 Acura TL 4 DR 4WD Early Release
9.3% risk
2012 Acura TL 4 DR FWD Early Release
9.3% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Apr 2012peak 8Feb 2026
NHTSA investigations into the 2012 Acura TL
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA19001Opened 19 Apr 2019Closed 19 Sep 2024AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
Electrical overstress
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mount...
Recalls on the 2012 Acura TL
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
19V500000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Honda (American Honda Motor Co.) is recalling certain 2013 Acura ILX, 2015 RDX, 2005-2010 and 2012 RL, 2009-2014 TL, 2010 and 2012 ZDX, 2007-2011 CR-V, 2011-2013 and 2015 CR-Z, 2009-2013 Fit, 2013 Fit EV, 2010-2011 and 2013 Insight and 2007-2014 Ridgeline vehicles. These vehicles are equipped with driver frontal air bag inflators assembled as a recall remedy part or replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
19V182000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Honda (American Honda Motor Co.) is recalling specific 2003 Acura 3.2CL, 2013-2016 ILX, 2013-2014 ILX Hybrid, 2003-2006 MDX, 2007-2016 RDX, 2002-2003 3.2TL, 2004-2006, and 2009-2014 TL, 2010-2013 ZDX and 2001-2007 and 2009 Honda Accord, 2001-2005 Civic, 2003-2005 Civic Hybrid, 2001-2005 Civic GX NGV, 2002-2007 and 2010-2011 CR-V, 2003-2011 Element, 2007 Fit, 2002-2004 Odyssey, 2003-2008 Pilot, and 2006-2014 Ridgeline vehicles. The affected vehicles received a replacement driver air bag inflator as part of a previous Takata inflator recall remedy or a replacement driver air bag module containing the same inflator type as a service part. Due to a manufacturing error, in the event of a crash necessitating deployment of the driver frontal air bag, these inflators may explode.
Risk: An explosion of an inflator within the driver frontal air bag module may result in sharp metal fragments striking the driver, front seat passenger or other occupants resulting in serious injury or death.
16V061000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Honda (American Honda Motor Co.) is recalling certain model year 2007-2011 Honda CR-V, 2011-2015 CR-Z, 2010-2014 FCX, and Insight, 2009-2013 Fit, 2013-2014 Fit EV, 2007-2014 Ridgeline, 2013-2016 Acura ILX, 2013-2014 Acura ILX Hybrid, 2007-2016 RDX, 2005-2012 Acura RL, 2009-2014 Acura TL, and 2010-2013 Acura ZDX vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2019323222,662 units in Canada
Airbag
Issue: On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Note: This is a new recall campaign that includes vehicles that had an airbag inflator replaced under a previous recall or had a replacement airbag installed. The previous recall provided an interim (short-term) repair. Interim repair parts must be replaced with the final repair parts provided in this recall. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Action: Owners will be notified by mail and instructed to take their vehicle to a dealer to replace the driver and/or passenger-front airbag inflator. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected.
Recall 2016046269,201 units in Canada
Airbag
On certain vehicles, the driver frontal airbag inflator could produce excessive internal pressure during airbag deployment. Increased pressure may cause the inflator to rupture, which could allow fragments to be propelled toward vehicle occupants, increasing the risk of injury. This could also damage the airbag module, which could prevent proper deployment. Failure of the airbag to fully deploy during a crash (where deployment is warranted) could increase the risk of personal injury to the seat occupant. Correction: Dealers will inspect/replace the driver's frontal airbag inflator. Note: Honda Canada has created a special Airbag Inflator Hotline for immediate assistance. For more information, please contact: For Honda Owners: 1-877-445-7754 For Acura Owners: 1-877-445-9844
Reports where the owner recorded a crash, a fire, an injury or a death.
Henrico, VACrash1 injured
AIR BAGS
In an auto collision where a car rear end the vehicle from an idle position into an 18-foot box truck in front which was also idle. The vehicle smashed in the front and back which it was deemed a total loss and the airbag did not deploy. This caused the driver to have several injuries including a head concussion. When contacted the dealer service department where recall maintenance had been performed, I was instructed to contact the airbag manufacturer. The vehicle inspected by insurance adjuster (GEICO). There were no warning lamps or messages prior to the failure of the airbag deploy.
NHTSA complaint #11477341 — an unverified report by a vehicle owner.
Henrico, VACrash1 injured
STRUCTURE:BODY
In an auto collision where a car rear end the vehicle from an idle position into an 18-foot box truck in front which was also idle. The vehicle smashed in the front and back which it was deemed a total loss and the airbag did not deploy. This caused the driver to have several injuries including a head concussion. When contacted the dealer service department where recall maintenance had been performed, I was instructed to contact the airbag manufacturer. The vehicle inspected by insurance adjuster (GEICO). There were no warning lamps or messages prior to the failure of the airbag deploy.
NHTSA complaint #11477341 — an unverified report by a vehicle owner.
at 58,000 milesScotch Plains, NJ1 injured1 killed
STEERING
ELECTRICAL POWER STEERING INTERNAL FAILURE *BF
NHTSA complaint #11046112 — an unverified report by a vehicle owner.
at 48,000 milesJacksonville, FLCrash1 injured
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 ACURA TL. WHILE AT A RED LIGHT, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE FROM THE REAR. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE TOWING FACILITY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
NHTSA complaint #10894631 — an unverified report by a vehicle owner.
at 10,100 milesHouston, TXCrash2 injured
SERVICE BRAKES
I WAS TRYING TO MAKE A STOP AT AN INTERSECTION AND THERE WAS A CAR IN FRONT OF ME. I SLOWED DOWN AND WHEN I ATTEMPTED TO MAKE THE STOP AND PLACED MY FOOT ON THE BRAKE THE CAR BEGAN TO ACCELERATE. AT THIS TIME, I HIT THE BACK OF A VEHICLE WHICH WAS STOPPED IN FRONT OF ME AND DID VERY LITTLE DAMAGE AS I WAS TRAVELING ONLY AT 12 MPH. THERE WAS MORE DAMAGE DONE TO MY VEHICLE THAN TO THE OTHER PARTY BECAUSE HE WAS DRIVING AN SUV WHICH SAT UP HIGH AND IT DAMAGE MY HOOD AND PUSHED THE FRONT OF MY VEHICLE IN AND BROKE THE VENT AND RADIATOR.
NHTSA complaint #10519752 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Philadelphia, PA
ELECTRICAL SYSTEM
The vehicle has a faulty Hands free link module which runs the battery down when the vehicle is not in use. Acura has been aware of this problem since 2005. The government of this sorry ass country has done nothing about this issue except sit on their hands and accept payoffs from Acura. Acura dealers refuse to call back when this issue is mentioned. This results in money being paid for unnecessary repairs for batteries, alternators, and testing Just think if you were a handicap person who had to rely on your vehicle for medical services on a weekly basis and every time you went to your vehicle it would not start because of this issue that has been unresolved by Acura since 2005.What a national disgrace.
NHTSA complaint #11719596 — an unverified report by a vehicle owner.
Randallstown, MD
AIR BAGS
Airbag light came on and remained
NHTSA complaint #11694672 — an unverified report by a vehicle owner.
Renton, WA
UNKNOWN OR OTHER
Driving down the highway with my sun shade open but the actual sunroof closed and all of a sudden I just hear a loud pop and glass is all over my head and thighs. The sunroof shattered leaving me with glasses everywhere. No rock was in the sunroof when I was vacuuming the remaining parts of glass.
NHTSA complaint #11671903 — an unverified report by a vehicle owner.
Baltimore, MD
UNKNOWN OR OTHER
They changed the originality milleage of the car and sold it too expensive
NHTSA complaint #11666017 — an unverified report by a vehicle owner.
Baltimore, MD
ENGINE
They changed the originality milleage of the car and sold it too expensive
NHTSA complaint #11666017 — an unverified report by a vehicle owner.
Edmond, OK
ELECTRICAL SYSTEM
Immobilizer unit (recognizes/reads chip in key fob) failure led to the car shutting off the fuel pump leading to the car shutting down. The car could not be started again leaving the driver stranded by the side of the road. Vehicle had to be towed to an Acura dealer since the electronic immobilizer unit cannot be replaced/programmed by non Acura dealers. Car has been sitting at Acura since the end of December 2024 waiting on parts.
NHTSA complaint #11644200 — an unverified report by a vehicle owner.
Oakley, CA
UNKNOWN OR OTHER
Driving on the freeway on a particularly warm day in California with the sunroof tilted up. Heard a explosion and glass fell on top of me and my family. We pulled over to see what had happened because we didn't see any objects flying at us. Upon inspection of the vehicle we noticed that the sunroof had imploded. The glass didn't shatter all the way it looked as if something had been thrown from inside up and out of the sunroof window. A hole was blown out of it. I believe the panoramic shape of the window causes there to be a weak point in the center. Given that weak point and the weather that day it was hot outside and the sunroof was tilted upright the wind coming into the car from the sunroof and probably exiting as well may have caused a reaction between the hot weather and the cool air and imploded the window from inside the car out.
NHTSA complaint #11636990 — an unverified report by a vehicle owner.
Allendale, SC
ELECTRICAL SYSTEM
On 4/28/2023 per Balcones Heights Police officer Ford and Officer [XXX] there is an issue with the license plate light. The light has been replaced twice, to avoid traffic stops. Police continue to cite the issue of No License plate light. There are not any warning lights on the dash board only cited by law enforcement. On 12/19/2020 Officer [XXX] with Guadelupe Sheriffs Officer issued a warning. The warning cited No License Plate Light. I took photos of the license plate light and took had the vehicle inspected by the Acura dealership. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11520345 — an unverified report by a vehicle owner.
Henrico, VACrash1 injured
AIR BAGS
In an auto collision where a car rear end the vehicle from an idle position into an 18-foot box truck in front which was also idle. The vehicle smashed in the front and back which it was deemed a total loss and the airbag did not deploy. This caused the driver to have several injuries including a head concussion. When contacted the dealer service department where recall maintenance had been performed, I was instructed to contact the airbag manufacturer. The vehicle inspected by insurance adjuster (GEICO). There were no warning lamps or messages prior to the failure of the airbag deploy.
NHTSA complaint #11477341 — an unverified report by a vehicle owner.
Henrico, VACrash1 injured
STRUCTURE:BODY
In an auto collision where a car rear end the vehicle from an idle position into an 18-foot box truck in front which was also idle. The vehicle smashed in the front and back which it was deemed a total loss and the airbag did not deploy. This caused the driver to have several injuries including a head concussion. When contacted the dealer service department where recall maintenance had been performed, I was instructed to contact the airbag manufacturer. The vehicle inspected by insurance adjuster (GEICO). There were no warning lamps or messages prior to the failure of the airbag deploy.
NHTSA complaint #11477341 — an unverified report by a vehicle owner.
Columbus, MS
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
unknown, i cant keep a mobil phone connected to the car bluetooth and tpms system always seems to show light as well as all the other senors. lots of parts have been tampered with
NHTSA complaint #11465142 — an unverified report by a vehicle owner.
Sugarland, TX
AIR BAGS
Check airbag sensor keeps coming on intermittently.
NHTSA complaint #11453690 — an unverified report by a vehicle owner.
Peyton, CO
STEERING
While driving in heavy traffic and making a right turn,the power steering screen began to blink and immediately the power steering locked up. I had to manually turn the wheel and was able to over to the side and stop. After several minutes, the wheel finally unlocked and I pulled into a parking lot where it occurred again. I turned the key on and the unlocked wheel began to work again After making it home, I checked the drivers manual and found nothing. I checked complaints and found 95 instances but no recalls. It was very frightening for this situation and dangerous. This happened on July 14,2021.
NHTSA complaint #11425488 — an unverified report by a vehicle owner.
at 112,000 milesRichmond, VA
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 ACURA TL. THE CONTACT WAS DRIVING AT 60 MPH WHEN SHE HEARD AN EXPLOSION AND PULLED OVER ON THE SIDE OF THE HIGHWAY. THE CONTACT STATED THAT THE SUNROOF GLASS HAD EXPLODED. THE CONTACT INFORMED THE MANUFACTURER OF THE FAILURE AND WAS INFORMED TO CONTACT HER INSURANCE COMPANY SO THEY CAN PAY FOR THE SUNROOF REPLACEMENT. THE CONTACT WAS INFORMED THAT THERE WAS NO WARRANTY COVERAGE ON THE VEHICLE. THE CONTACT WAS REFERRED TO THE DEALER FOR A DIAGNOSIS TO VERIFY WHETHER THE FAILURE WAS CAUSED BY A FOREIGN OBJECT OR NOT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 112,000.
NHTSA complaint #11399907 — an unverified report by a vehicle owner.
at 74,660 milesVirginia Beach, VA
POWER TRAIN
THERE IS SOME JERKINESS WHEN CAR SWITCHES GEARS. READ IT COULD BE THE TORQUE CONVERTER OR BE FIXED WITH A SOFTWARE UPDATE. I HAD THE SOFTWARE UPDATE ALREADY.
NHTSA complaint #11375613 — an unverified report by a vehicle owner.
at 5,800 milesGaithersburg, MD
POWER TRAIN
HAS JUMMPY GEAR SHIFTING WHEN GEAR MOVES FROM 1ST TO 2ND AND 2ND TO 3RD. IT FEELS LIKE GEAR SLIPS WHILE CHANGE GEAR.
NHTSA complaint #11349979 — an unverified report by a vehicle owner.
at 59,000 milesStratford, CT
ENGINE
I BOUGHT MY CAR FROM THE DEALERSHIP ABOUT APRIL OF 2019 WITH 59920 MILES AND THE RECALL WAS NOT FIXED NOW THEY ASKED ME TO DO A TEST TO BRING THE CAR BACK AND FOURTH ONLY TO RUN UP THE MILES AND TIME FRAME TO NOT FIX THE PROBLEMS THAT HAS OCCURRED FROM THE RECALL NOT BEING FIXED THERE WAS ALSO A LAWSUIT DOCUMENT SEND TO ME HOME STATING THEY WOULD FIX THE RECALL FOR FREE AND AT THIS POINT MY CAR COULD BRING DOWN ANY DAY I AM A FEDERAL EMPLOYEE OF THE UNITED STATES GOVERNMENT SOMETHING NEEDS TO BE DONE IMMEDIATELY THEY ARE SELLING PEOPLE DEFECTED CAR / LEMONS WITH OUT CONSEQUENCE AND NOT FIXING THE RECALL BEFORE THEY ARE BOUGHT.
NHTSA complaint #11325229 — an unverified report by a vehicle owner.
at 126,000 milesScranton, PA
ENGINE
CAR HAS BEEN EXCESSIVELY USING OIL SINCE I BOUGHT IT. HAVE IT DOCUMENTED BY THE DEALER WHEN TAKING IT FOR OIL CHANGES ABOUT THE OIL CONSUMPTION. CAMPAIGN IS RELEASED FOR OIL CONSUMPTION AND I AM TOLD DON'T QUALIFY B/C NOW I SUPPOSED HAVE THREE OIL LEAKS. I HAVE NEVER SAW OIL IN MY DRIVEWAY. CALLED ACURA CLIENT SERVICES, USELESS. DIDN'T HELP ME AT ALL. FEEL THEY JUST RELEASED IT TO SHOW THEY ARE DOING SOMETHING WHEN, THEY AREN'T HELPING THE OWNERS. NOW ENGINE HAS A TICK TO IT AT 120,000 AND I AM TOLD MY REAR CAM SHAFT AND ROCKER ARMS ARE DETERIORATING. I CAN'T BELIEVE THIS. THIS CAR HAS BEEN NOTHING BUT A NIGHTMARE. IT WAS ONE THING AFTER ANOTHER. MY REPAIR FILE IS INTO TWO FILE FOLDERS. I PAID FOR RELIABILITY AND THAT IS NOT WHAT I GOT. VERY DISAPPOINTED - THIS WAS A HORRIBLE ENGINE DESIGN, NO WONDER THEY STOP PRODUCING IT.
NHTSA complaint #11323783 — an unverified report by a vehicle owner.
at 700,000 milesSacramento, CA
AIR BAGS
CHECK AIR BAG SYSTEM MESSAGE ON AND OFF RANDOMLY WHILE DRIVING.
NHTSA complaint #11316486 — an unverified report by a vehicle owner.
at 65,000 milesStaples, MN
POWER TRAIN
THE TACHOMETER WILL HUNT UP AND DOWN A FEW HUNDRED RPM UNDER LIGHT ACCELERATION. THE AUTOMATIC TRANSMISSION SEEMS TO SHIFT HARSHLY AND ALSO SHIFTS UP AND DOWN DURING ACCELERATION AT TIMES
NHTSA complaint #11282576 — an unverified report by a vehicle owner.
at 100,000 milesPerryville, MD
POWER TRAIN
WHILE DRIVING VEHICLE DOWN THE ROAD VEHICLE SHUT OFF UN-COMMANDED. CAR CAME TO STOP WHILE IN TRAFFIC. PLACED CAR IN PARK AND RE-STARTED. DROVE APPROXIMATELY 10 MILES AND CAR SHUT OFF AGAIN WHILE DRIVING. CAR CAME TO A STOP IN TRAFFIC PLACED CAR IN PARK AND RE-STARTED. DROVE CAR APPROXIMATELY 6 MILES HOME AND PARKED IT.
NHTSA complaint #11258628 — an unverified report by a vehicle owner.
at 123,000 milesProvidence, RI
ENGINE
TL* THE CONTACT OWNS A 2012 ACURA TL. WHILE OPERATING THE VEHICLE, A KNOCKING NOISE WAS HEARD COMING FROM THE ENGINE COMPARTMENT. ALSO, THE VEHICLE EXPERIENCED EXCESSIVE OIL CONSUMPTION. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. ACURA FIRST (16 HIGHLAND AVE, RT 6 SEEKONK, MA) WAS NOTIFIED OF THE FAILURES. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 123,000.
NHTSA complaint #11257463 — an unverified report by a vehicle owner.
at 98,000 milesBloomington, IL
ENGINE
DRIVING ON INTERSTATE FOR 8 MIN AT 70 MPH ON A 70 DEGREE MORNING WHEN I LOST POWER TO THE ENGINE. LUCKILY, I WAS ABLE TO PULL OVER TO THE SHOULDER. MY CERTIFIED MECHANIC DIAGNOSED THE ENGINE LOST ALL COMPRESSION. THE CAR HAS 98,000 MI. I CALLED ACURA CLIENT SERVICES AND THEY STATED IT HAD TO BE DIAGNOSED BY ACURA DEALER. THE DEALER STATED IT WAS A BLOWN ENGINE AND THEY HAVE NO IDEA HOW IT HAPPENED. I CALLED ACURA AGAIN AND THEY STATED THERE WAS NOTHING THEY COULD DO. I STATED SOMETHING UNUSUAL HAS HAPPENED AND IT SHOULD BE RESEARCHED TO UNDERSTAND WHY. ENGINES SHOULDN'T JUST FAIL. ACURA STATED THE VEHICLE IS OUT OF WARRANTY AND THE CUSTOMER WOULD HAVE TO PAY FOR THE DIAGNOSIS BEFORE THEY WOULD REVIEW THE CLAIM. I PAID THE DEALER TO TEST. THE DEALER FILLED THE SYSTEM WITH FLUIDS AND SET THE VEHICLE OUTSIDE. HE CHECKED FOR LEAKS EVERY FEW HOURS. I TOLD HIM IT WAS A SLOW LEAK AND HE HAD TO MONITOR IT CLOSELY. THE DEALER STATED HE COULDN'T FIND ANY ISSUE. I CALLED ACURA AND TOLD THEM THE TEST WAS NOT CONDUCTED PROPERLY. ACURA STATED THE DEALER CAN'T FIND THE ISSUE AND NO MORE INVESTIGATION CAN BE DONE. I ASKED ACURA WHY THEY ARE NOT HAVING THEIR FIELD TEAM REVIEW THIS INCIDENT. ACURA STATES IT'S A CUSTOMER ISSUE NOT AN ACURA ISSUE. WITHOUT CONDUCTING THE PROPER TESTING & DIAGNOSIS THAT CONCLUSION CANNOT BE MADE. ACURA REFUSES TO AUTHORIZE THE DEALER TO INVESTIGATE THE DEFECT PROPERLY. ACURA REFUSES TO HAVE THEIR FIELD TECHNICIANS, WARRANTY GROUP, AND SUPPLIER REVIEW THE DEFECT, ASKS THE CUSTOMER TO PAY TO DIAGNOSE THE PROBLEM. ACURA'S POLICY TO NOT REVIEW MAJOR FIELD ISSUES WITH THEIR VEHICLES OUTSIDE OF WARRANTY IS A DANGEROUS POSITION ESPECIALLY WHEN IT IS A MAJOR SAFETY ISSUE WITH A BLOWN ENGINE. ACURA'S CORPORATE STRATEGY TO SUPPRESS AN INVESTIGATION UNTIL A MAJOR INCIDENT HAPPENS CREATES A POTENTIAL RISKY PRODUCT LIABILITY WITH ALL THEIR CUSTOMERS.
NHTSA complaint #11256672 — an unverified report by a vehicle owner.
at 135,000 milesLexington, KY
ELECTRICAL SYSTEM
THE VEHICLE'S ELECTRONIC POWER STEERING SYSTEM FAILS AND THE CAR IS NEAR TO IMPOSSIBLE TO STEER WHEN DRIVING DUE TO THE SYSTEM FAILING. DIFFICULT RESISTANCE IS EXPERIENCED IN MOTION ON CITY STREETS, HIGHWAYS AND BEING STATIONARY.
NHTSA complaint #11246385 — an unverified report by a vehicle owner.
at 135,000 milesLexington, KY
ELECTRONIC STABILITY CONTROL (ESC)
THE VEHICLE'S ELECTRONIC POWER STEERING SYSTEM FAILS AND THE CAR IS NEAR TO IMPOSSIBLE TO STEER WHEN DRIVING DUE TO THE SYSTEM FAILING. DIFFICULT RESISTANCE IS EXPERIENCED IN MOTION ON CITY STREETS, HIGHWAYS AND BEING STATIONARY.
NHTSA complaint #11246385 — an unverified report by a vehicle owner.
