My 2015 Audi A3 was subject to a fuel suction jet pump safety recall. Before the recall repair was available, the vehicle developed a fuel leak and fuel-spilling problem. Audi inspected the vehicle in XXX and documented that its Tech Line advised replacing the fuel tank and all attaching components, with a quoted cost of approximately $5,730. I was unable to afford this repair and questioned why the fuel tank needed replacement. Audi subsequently performed the suction jet pump recall repair in August 2024. However, the fuel problem did not resolve. After the recall repair, I was told the vehicle continued to spill fuel during testing and that the only solution was still replacement of the fuel tank. I was allowed to drive the vehicle home with approximately one gallon of fuel, after which it remained inoperable for approximately two years. In XXX, an independent repair facility inspected the vehicle. The original fuel tank was NOT replaced. Instead, the facility removed the fuel tank to access and replace the suction jet pump and related components. The vehicle was restored to normal operation, and since that repair there have been no fuel leaks, fuel spilling, or related problems. The original factory fuel tank remains installed. The independent repair therefore resolved the same fuel-related problem without replacing the fuel tank that Audi had diagnosed as faulty. The vehicle required numerous tows during the period when I attempted to have the problem diagnosed and repaired. Audi's recall remedy did not resolve the fuel-system safety problem, and the vehicle remained unusable until the suction jet pump was replaced independently. The fuel leak was documented on video: [XXX] Audi inspected the vehicle after the leak occurred. The problem was ultimately corrected only after the suction jet pump was replaced independently, without replacing the original fuel tank. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11757884 — an unverified report by a vehicle owner.
I have an appointment at Audi of Richmond on Wednesday 08/19/26 and was told to have the car there on Tuesday the day before the appointment to fix the recalls. I called Audi USA roadside assistance and also the actual dealership about a complimentary tow based of the fact the reason it stop driving was because of one of the recalls. They said they can’t cover it because they can’t confirm that was the cause that keeps it from driving which confuses me because a fuel pump recall should trigger a stop drive anyway because of fire hazard at the very least. I will upload pictures of the scanner codes that let me know it was the fuel pump recall.
NHTSA complaint #11757471 — an unverified report by a vehicle owner.
RECALL CAMPAIGN 20YF; DESCRIPTION- SUCTION JET PUMP I was not made aware of the recall until fuel began gushing out of my passenger side rear. The Audi dealership was aware of the recall in July of 2025 when I had routine maintenance at the service department, however it was not addressed. Fast forward to the fuel leak in April 2026, I was informed by the repair reps that the leak was due to a failed charcoal canister. I attempted several times to notify my advisor and manager that the recall addresses that the suction pump defect can cause fuel to flow into the EVAP system causing leaks through the charcoal canister. I was told that this was impossible and repair costs would not be waived. I also reached out to the Audi consumer line and was told that only the dealership could have fees waived even though the representative agreed that my issue was due to the failed suction pump.
NHTSA complaint #11743858 — an unverified report by a vehicle owner.
The contact owns 2015 Audi A3. The contact stated while parked and when attempting to input fuel into the vehicle the fuel hose sprayed fuel into the contact's clothing and shoes and began to leak under the vehicle near the rear tires. An independent mechanic was contacted. The contact mention the failure has occurred on several different occasions. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel system needed to be replaced. The vehicle was not repaired. The contact was relating the failure NHTSA Campaign Number:24V110000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included in the recall. The manufacturer was notified of the failure and they informed him to the local dealership. The failure mileage was 75,000.
NHTSA complaint #11741854 — an unverified report by a vehicle owner.
The contact owns a 2015 Audi A3. The contact stated that when filling the fuel tank, fuel leaks out of the vehicle. The failure would occur as soon as the contact filled the tank with about $ 3 worth of fuel. The contact recalled that previously, they struggled to open the fuel cap. The vehicle was taken to the dealer, diagnosed that the suction pump had failed. The issue related to NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the VIN was not included. The vehicle was not repaired. The manufacturer was informed, and a case was opened. The manufacturer confirmed that the VIN was not included. The failure mileage was 134,000.
NHTSA complaint #11741459 — an unverified report by a vehicle owner.
the jet fuel pump is on the recall list for front wheel drive audi a 3 cars - they are only including vin numbers for that type of car - mine is all wheel drive and even though i have the same faulty part in my car they will not take responsibility for it - which is why there is a class action law suit against audi america now - so i am filing all of the things that i can to help in resolving the issue of them misrepresenting a car for a 2nd time to me and selling me something that is unsafe and undriveable. my safety has been put at risk every time i have gotten in this car - it has stopped working on the highway several times putting me at risk. when i come to a light or try to pull out of a parking spot i can't move the car, it shakes and stops driving. this has happened to me more times than i can count and now it doesn't drive at all. this has been confirmed by an auto body shop that has been helping me - this car has been in their shop more times than i can count and i have not been able to drive the car for months - they finally did some research and found the class action law suit against audi for the jet fuel pump. i have already spent money to fix other parts like the reg fuel pump which the dealership also lied to me about before purchasing it. i have brought this issue to the attention of audi usa and they refuse to take responsibility even though when i called them a few months ago they said originally this was a sales problem - and if it was a manufacturing problem they would be able to do something about it - now when i have proof it is in fact a manufacturing problem and defect and there is a law suit against them for this same thing - they will won't help or take any responsibility. yes there were problems soon after i bought the car. it took a while to figure out what was going on as i mentioned it had been in and out of the shop several times before we learned of the real issue and of the defective part, recall, and lawsuit.
NHTSA complaint #11728851 — an unverified report by a vehicle owner.
While driving at highway speeds, a warning light appeared as well as an alert indicating the car was limited to no more than 4000rpm. After coming to a stop, a strong smell of gasoline was noticed in the passenger compartment. Continued driving home uneventfully but the strong smell of gas persisted. The next day I drove the car to a mechanic. Their inspection notes the following: The technician verified the customer concern of a fuel smell. He performed a fault scan, finding codes for low fuel pressure. He inspected the vehicle, finding a major fuel leak under the intake manifold, most likely from a cracked fuel rail. The system is supposed to operate at 125 bar of fuel pressure, but is currently at 9-11 bar. The high pressure fuel pump is operating at 100% duty cycle, which means it has overheated and been damaged. Metal shavings from the fuel pump then ends up inside of the injectors, ruining them. The low pressure fuel pump may be ok, but it is unclear at this time. **RECOMMEND REPLACING FUEL RAIL, HIGH PRESSURE FUEL PUMP, INJECTORS WITH SEALS, AND PRESSURE SENSOR **MAY NEED LOW PRESSURE FUEL PUMP They also noted that the leaking fuel could cause a fire hazard. The fact that this fuel leak happened at only 98,750 miles and that the car continued to be drivable with fuel spraying all over the engine compartment is extremely concerning.
NHTSA complaint #11719288 — an unverified report by a vehicle owner.
The contact owns a 2015 Audi A3. The contact stated that on several occasions, while adding fuel to the vehicle, there was a clicking sound before the fuel started spilling onto the ground from the filler neck. The vehicle was not diagnosed or repaired; however, the dealer stated that the failure might be associated with a breather issue within the fuel tank and that the breather part might need to be replaced. The vehicle was not repaired. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle suddenly jerked, lost power, and a rattling sound came from the engine compartment. The vehicle was not diagnosed or repaired. Additionally, there was a leak underneath the driver’s side rear wheel and a trail of condensation coming from the fuel tank, extending outside of the vehicle on the floor of the garage. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.
NHTSA complaint #11711428 — an unverified report by a vehicle owner.
In August 2025, my 2017 Audi A3 (VIN [XXX] ) experienced repeated stalling, strong gasoline odors inside the cabin, and a check engine light immediately after Audi completed recall-related service. The safety issue was later confirmed by the dealership to be caused by a failed suction jet pump (NHTSA Recall 24V110), which allowed fuel to enter the EVAP system and leak into the rear seat area and cabin. The leak was so severe that the rear seat and flooring had to be replaced due to fuel saturation. Before the problem was properly identified, I was repeatedly told the issue was “just the gas cap,” despite reporting fuel smell, rapid fuel loss after filling the tank, and the check engine light. During this time, I unknowingly drove a vehicle with a significant fire hazard. The cabin fumes caused physical symptoms and unsafe driving conditions. I was not notified of this recall at the time I purchased the vehicle in March 2022, nor was I notified of a second recall affecting the passenger occupant detection system (69BY), despite having purchased a one-year maintenance warranty. I only became aware of the recalls after experiencing the hazardous symptoms described above. The problem was confirmed and reproduced by the Audi dealership. Fuel odor, fuel loss, and warning lights first appeared within 24 hours after the initial service visit, and the safety defect was later linked to the recall-related component failure. This defect presented a serious risk of fire and exposure to gasoline fumes to both myself and other road users. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11703596 — an unverified report by a vehicle owner.
FUEL LEAKED ALL MY GARAGE ALMOST CAUSING A FIRE IN MY HOME WHILE I WAS SLEEPING. I HAVE HAD THE FUEL TANK REPLACED 3 TIMES. AND I HAD TO PAY OUT OF POCKET TO HAVE IT REPLACED BECAUSE AUDI WOULD NOT REPLACE THE RECALL OF IT SO I AM REACHING OUT TO YOU SO YOU CAN REACH OUT TO AUDI ABOUT NOT STANDING BY THE RECALL PROCEDURE!
NHTSA complaint #11690869 — an unverified report by a vehicle owner.
Subject: Complaint regarding refusal to perform recall repairs outside the U.S. – VIN [XXX] Dear NHTSA Office of Defects Investigation, I am the owner of an Audi A3, model year 2015, VIN [XXX] . According to the NHTSA database, my vehicle is subject to two open recall campaigns: – 69BY / 21V198 – Passenger Occupant Detection System (PODS) – 20YF / 24V110 – EVAP Suction Pump I currently reside in Ukraine, where the vehicle has been legally imported and registered. Despite the recalls being active and safety-related, the official Audi importer and dealers in Ukraine have refused to perform the repairs free of charge. They argue that these recalls apply only to the U.S. market and therefore decline service, which contradicts the global principle of mandatory recall repairs. This situation puts me and other drivers at risk, as the unresolved recall issues directly affect vehicle safety. I kindly ask NHTSA to review this case and provide guidance on ensuring that recall obligations are respected internationally, or to instruct Audi AG / Audi of America to facilitate the execution of these recalls regardless of the vehicle’s current market. Attached, please find copies of my correspondence with Audi dealers in Ukraine and Audi of America. Thank you for your assistance. Best regards, [XXX] Ukraine Phone: [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11689623 — an unverified report by a vehicle owner.
Hello, I dropped my car off at Audi and Dominion in San Antonio Texas on Thursday July 10th for a repair this was a recall for the fuel pump system in something in the mechatronic controls. They had my car until Saturday I was informed that the repairs were done under warranty. Then on Saturday July 19th as I began to drive the vehicle a alert for my transmission malfunction appeared on my dashboard and I Lost first gear. I had my car taken to Audi on Dominion where I was informed by several service staff that this is a common malfunction after the last software update that was done the week prior and that it could take up to 48 hours to do the repair and recall warranty work on my vehicle. Audi on Dominion has had my vehicle for 5 days and has not given me an answer as to know whether or not the repairs will be approved as this is covered under my extended warranty. My car was working perfectly fine until I was forced to take it in for this recall of which Audi has failed to provide a loaner vehicle or give accurate information as to whether or not the repairs will be covered. I have been informed that I will be responsible for the cost of the repairs. These repairs are only brought upon due to Audis forcing me to bring the car in for the recall repair as it would have voided out the rest of my vehicles warranty. As of today I am still without a vehicle and without an answer from Audi. I have tried reaching out to Audi of America without any response.
NHTSA complaint #11675534 — an unverified report by a vehicle owner.
My 2018 Audi A3 began having fuel-related issues after receiving the recall service for campaign 20YF (Suction Jet Pump Seal) at an authorized Audi dealership. I first took the vehicle to an independent mechanic, because the check engine light came on, and there was a strong fuel smell. Most concerning, fuel leaked heavily from the front part of the engine, posing an extreme fire risk. who performed a diagnostic and found the following faults: Cold start fuel pressure performance fault Fuel rail/system pressure too low Fuel rail pump control valve stuck open Injector 4 leaking fuel The mechanic replaced injector 4 and installed new seals. However, the fuel leak continued, so I decided to take the car back to the Audi dealership, since they had previously performed recall work on the vehicle. I was concerned that the fuel leak might be related to the recall. The dealership told me the issue was not related to the recall and required a new in-depth diagnostic, which I would have to pay for. I accepted, and they charged me $876 for a deeper inspection. After their diagnosis, they said the only issue was that the previous mechanic had installed the seals incorrectly. They replaced the seals again and charged me for the repair. When I picked up the vehicle, the check engine light was still on. I immediately reported it to the dealership, and they asked me to return the car, saying the light should not be on. Once I brought it back, they told me it was now a new issue unrelated to their work, and that I would need to pay for another diagnostic. I believe this ongoing problem is directly related to the fuel system recall or to the dealership’s repair, and I feel that I am being charged repeatedly for an issue that was never fully resolved. Despite my efforts to follow Audi’s process, I am being held financially responsible for what I believe is a safety-related failure that began after the recall was performed.
NHTSA complaint #11668082 — an unverified report by a vehicle owner.
The contact owns a 2016 Audi A3. The contact stated that while the vehicle was parked, there was a strong fuel odor coming from the vehicle, and the vehicle hesitated while starting. Additionally, the contact stated that the failure persisted before starting. The vehicle was driven to an independent mechanic where it was diagnosed that there was an engine misfire and a leak in the fuel pump. The vehicle was not repaired. The VIN was not included in NHTSA Campaign Number: 16V647000 (FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING). The manufacturer was not notified of the failure. The approximate failure mileage was 92,000.
NHTSA complaint #11622918 — an unverified report by a vehicle owner.
Shortly after starting the car, and while exiting a parking lot, the car stalled and lost engine power. I was able to start the car back up for long enough to be able to pull back into the parking lot however after the car got parked the engine refused to start and stay running for the next hour. After a check using OBD11, the codes were showing the cause of the original problem was low fuel pressure which ended up causing misfires. The only way I was able to get the car running and staying running was by purging the system repeatedly by turning on the ignition without starting the car. This has all happened once before while I was driving at relatively low speeds (around 25 MPH) in a town, and I had to go through the same process. No warning lights show for the first multiple attempts at starting the car until it consistently fails to start. No inspections have taken place.
NHTSA complaint #11621357 — an unverified report by a vehicle owner.
Dear NHTSA, I am filing a complaint about the handling of a recall repair on my 2015 Audi A3 (VIN: [XXX] ) for the suction jet pump. The service experience has been frustrating and raises concerns about the repair’s quality. 1.First Visit - Inadequate Information: During my first visit to the service center, over an hour away, I was turned away because my fuel level was too high. I was never informed that my gas tank needed to be below a certain level for the repair, resulting in wasted time and travel. 2.Second Visit - Check Engine Light Still On: On my second visit, the suction jet pump was supposedly repaired, but my check engine light remained on. I had informed the service advisor that the light was related to an EVAP system malfunction, which I was told could be caused by a faulty suction jet pump. After speaking with multiple mechanics, I learned that a malfunctioning suction jet pump could cause fuel to enter the EVAP system, damaging parts like the purge valve or charcoal canister. 3.Unreasonable Charges: The service advisor insisted that the remaining EVAP issues were unrelated to the recall and wanted to charge $220 for another diagnostic and repairs, without even inspecting the car after the recall service. This seems unfair, as there’s no way to confirm without a proper check. 4.Missing Seat Belt Buckle: After the recall service, I discovered that the rear driver’s side seat belt buckle was missing. This is a major safety concern and needs to be addressed. I request NHTSA’s help in investigating the repair quality and ensuring these issues are resolved fairly. Thank you for your attention. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11618702 — an unverified report by a vehicle owner.
The contact owns a 2016 Audi A3. The contact stated that while refueling the vehicle, fuel started leaking from the vehicle. The contact stated that the vehicle was sputtering while being started. The failure occurred intermittently. There were no warning lights illuminated. The contact removed the EVAP hose and became aware that the hose was filled with gasoline. The contact became aware of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline); however, the VIN was not included. The dealer was contacted and made aware of the failure. The dealer confirmed that there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was 95,000.
NHTSA complaint #11617242 — an unverified report by a vehicle owner.
The contact owns a 2015 Audi A3. The contact stated that while driving at an undisclosed speed, there was an abnormal fuel odor inside the vehicle. In addition, the contact stated that while refueling the vehicle, all the fuel was not entering the fuel tank, with some fuel dripping out onto the ground. The vehicle was taken to the dealer and the recall repair for NHTSA Campaign Number: 24V110000 (Fuel system, Gasoline) was completed. The contact was informed that the recall repair did not fix the vehicle. The failure reoccurred. The contact was informed that the filter canister or the fuel tank might need to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 83,500.
NHTSA complaint #11614063 — an unverified report by a vehicle owner.