Owners have filed 114 complaints
about the 2019 Audi E-Tron with NHTSA between 2019 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 1 of 3 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 78
Against the median year of the Audi E-Tron. 50 means typical for this
model; 100 means roughly double.
Severity — 50
9.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
80% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
853.3%
10,000 – 24,999 miles
213.3%
25,000 – 49,999 miles
213.3%
100,000 – 149,999 miles
16.7%
150,000+ miles
213.3%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Frontal crash test
Side barrier crash test
Side pole crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2019 Audi e-tron SUV AWD
9.2% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 2019peak 7Jul 2026
NHTSA investigations into the 2019 Audi E-Tron
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
Recalls on the 2019 Audi E-Tron
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
25V900000
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
24V621000
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2024 Audi E-Tron and 2020-2024 Audi E-Tron Sportback vehicles. The fastener that connects the brake pedal and the brake booster may have been improperly assembled during manufacturing, which can cause the brake pedal to detach from the brake booster.
Risk: Brake pedal detachment can cause a loss of brake function and increase the risk of a crash.
Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2022 E-Tron Sportback Quattro and 2019-2022 E-Tron Quattro vehicles. Certain high-voltage battery modules may overheat.
Risk: A high-voltage battery that overheats increases the risk of a fire.
Volkswagen Group of America, Inc. (Audi) is recalling certain 2022-2024 RS e-tron GT, e-tron GT, Q4 e-tron Sportback, Q4 e-tron, 2020-2021 Audi A8, 2019-2024 e-tron Quattro, 2020-2024 e-tron Sportback Quattro, Q5, and 2021-2022 A7 vehicles. When using the industrial 220V/240V plug at the 100% charge setting, some home power outlets may be incapable of handling the electrical current required to utilize the compact charging system, causing the outlet or charging cable to overheat.
Risk: An overheated outlet or charging cable can increase the risk of a fire.
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Audi e-tron vehicles. Moisture can enter the high-voltage battery system through a faulty seal on the charging socket.
Risk: Moisture in the high-voltage system can cause a short-circuit, increasing the risk of fire. If warning lights appear along with the message "Electrical system: fault," immediately stop driving the vehicle, park outdoors away from structures, do not charge the vehicle, and contact Audi Roadside Assistance at 1-800-411-9988 to have the vehicle towed.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20261871,860 units in Canada
Brakes
Issue: On certain vehicles, the brake booster input rod may not have been tightened properly. As a result, the input rod could detach from the brake booster and cause a loss of brakes. Note: This recall is an expansion of Transport Canada recall no. 2024-670. For 2020-2024 model years, this recall affects both Sportback and SUV models. Safety Risk: A loss of brakes can increase the risk of a crash. Corrective Actions: Audi will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, tighten the brake booster input rod screw joint.
Recall 202571330,276 units in Canada
Visual System
Issue: On certain vehicles, a software problem could cause the rearview camera image not to appear on the display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear. Safety Risk: A rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Audi will notify owners by mail and advise you to take your vehicle to a dealership to update the rearview camera software.
Recall 202467098 units in Canada
Brakes
Issue: On certain vehicles, the brake booster input rod may not have been tightened properly. As a result, the input rod could detach from the brake booster and cause a loss of brakes. Note: This recall replaces Transport Canada recall no. 2024-484. Vehicles that were repaired under that recall don't require this repair. Safety Risk: A loss of brakes can increase the risk of a crash. Corrective Actions: Audi will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, tighten the brake booster input rod screw joint.
Recall 202448412 units in Canada
Brakes
This recall was replaced by Transport Canada recall no. 2024-670. Issue: On certain vehicles, the brake booster input rod may not have been tightened properly. As a result, the input rod could detach from the brake booster and cause a loss of brakes. Safety Risk: A loss of brakes can increase the risk of a crash. Corrective Actions: Audi will notify owners by mail and advise you to take your vehicle to a dealership to replace the brake booster.
Recall 20236862,016 units in Canada
High Voltage
Issue: On certain vehicles, a problem with high-voltage battery module(s) could cause the high-voltage battery to overheat. Safety Risk: A high-voltage battery that overheats could create a fire risk. Corrective Actions: Audi will notify owners by mail. As an interim repair, a dealer will inspect and, if necessary, replace the battery modules. Once the final repair is available, you will need to return to a dealership to install a software update for the high-voltage battery. This software will monitor the high-voltage battery and warn you if it detects a problem. To reduce the safety risk, Audi recommends that you set the maximum charge setting of your vehicle at 80% until the final recall repairs are completed.
Recall 202365912,469 units in Canada
Accessories
Issue: Under certain conditions, the plug for the 220 V compact vehicle charging cable could become damaged by the house power outlet. As a result, the cable could overheat while charging. Note: This recall only affects electric and plug-in hybrid electric (PHEV) models. Safety Risk: Wiring that overheats could create a fire risk. Corrective Actions: Audi will notify owners by mail and advise you to take your vehicle to a dealership to replace the vehicle charging cable. For unsold vehicles, the dealer will remove the charging cable before they are delivered to consumers.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 30,000 milesWashington, DCFire
ENGINE
The contact owned a 2019 Audi E-Tron. The contact stated that while the vehicle was parked in a garage, there was a sudden odor of smoke detected. The contact stated upon discovering the smoke, the contact noticed fumes and flames coming from the engine compartment and the rear undercarriage. The contact stated the vehicle was unoccupied at the time of the fire. The fire was extinguished by the Fire Department. A Fire report was filed. A Police report was not filed. The dealer was contacted. The vehicle was destroyed. The manufacturer was notified of the failure. The failure mileage was approximately 30,000.
NHTSA complaint #11584092 — an unverified report by a vehicle owner.
The contact owned a 2019 Audi E-Tron. The contact had pulled into a charging station and had plugged the vehicle in to charge the battery. The contact stated she heard a loud boom 20 minutes after having plugged the vehicle into the charging station. The contact saw white smoke issuing from the rear of the vehicle and then she saw flames issuing from the rear driver-side wheel. The contact stated that prior to the fire department's arrival a passerby and a store employee, from a store that she was parked in front of, extinguished the flames with chemical hand-held fire extinguishers. The contact stated the vehicle was towed to her insurance provider's impound lot for investigation. The manufacturer had not been informed of the failure. The failure mileage was approximately 111,000.
NHTSA complaint #11553426 — an unverified report by a vehicle owner.
Mission Viejo, CAFire
FUEL/PROPULSION SYSTEM
Last night, driving home from the airport, I stopped for a charge at an Electrify America charging station in San Diego, CA. Charging station ID is 200143-03. At the start of the charge, the port caught on fire, shot flames about a foot from the car. Obviously, after the flames subsided, I unplugged it. The DC high voltage pins are melted. I drove home without charging, driving slowly to maximize range and make it home. Luckily, I was not injured by the fire. The vehicle did not report any warnings, errors, codes, or anything. It seems functional. I have not attempted to charge it at home. I reported the incident when it occurred to Electrify America. Their case number is [XXX]. This morning I reported the incident to Audi USA. Their reference number is [XXX]. I informed the Audi representative that I would be making this report. The exact cause is unclear. It could be a problem with the charging station or its plug. However, it is clear that its safety systems did not detect the short circuit and stop the high voltage current from flowing. Curiously, there is also not a "big red button" to push on the charging station to shut it down (to prevent anyone else from using the station) - I had to ask the rep to remotely disable the station until their team could look at it. Or, it could be a problem with the vehicle. It has successfully charged several times at Electrify America (Audi's preferred vendor, because they are a Volkswagen company), and it charges nightly at home without issue. But perhaps something on the vehicle side caused the system to short circuit. At this time, I am awaiting guidance from the local Audi dealer on how to get it inspected. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11511951 — an unverified report by a vehicle owner.
Riverside, CACrash
UNKNOWN OR OTHER
In a parking lot after backing out from the spot and entering car in drive mode - there was spontaneous, sudden, uncontrollable acceleration and spinning of 360 degree on extreme speed bringing the car in the same spot and stopped only with colliding with other parked vehicle on passanger side , pushing it further and damaging another parked car. During the spin process it front of the car first collided rear end of the car parked on driverside, than curb ,than the back of the car parked on passanger side. This entire event happened in fraction of a second without knowledge of the driver , immediately after the car was put in D mode from R mode . Suspecting some sort of TECHNICAL/ MECHANICAL FAILURE that should be further investigated for general safety. The car was regularly serviced at Audi dealership and there was on going issue with SOS SYSTEM notification trigger, which was addressed to Audi dealership multiple times and they tried to resolve it . The latest same issue was handled almost around a month of the accident. This car is technologically extremely advanced car and has every safety features in built. None of the features came on rescue to notify / stop the car . Even airbag didn't blew up on multiple collisions during that undescribable spontaneous acceleration and spinning of a STANDING CAR! Both Audi USA and GEICO are informed about the accident and they have assured investigating the incident too.
NHTSA complaint #11493391 — an unverified report by a vehicle owner.
Riverside, CACrash
FORWARD COLLISION AVOIDANCE: WARNINGS
In a parking lot after backing out from the spot and entering car in drive mode - there was spontaneous, sudden, uncontrollable acceleration and spinning of 360 degree on extreme speed bringing the car in the same spot and stopped only with colliding with other parked vehicle on passanger side , pushing it further and damaging another parked car. During the spin process it front of the car first collided rear end of the car parked on driverside, than curb ,than the back of the car parked on passanger side. This entire event happened in fraction of a second without knowledge of the driver , immediately after the car was put in D mode from R mode . Suspecting some sort of TECHNICAL/ MECHANICAL FAILURE that should be further investigated for general safety. The car was regularly serviced at Audi dealership and there was on going issue with SOS SYSTEM notification trigger, which was addressed to Audi dealership multiple times and they tried to resolve it . The latest same issue was handled almost around a month of the accident. This car is technologically extremely advanced car and has every safety features in built. None of the features came on rescue to notify / stop the car . Even airbag didn't blew up on multiple collisions during that undescribable spontaneous acceleration and spinning of a STANDING CAR! Both Audi USA and GEICO are informed about the accident and they have assured investigating the incident too.
NHTSA complaint #11493391 — an unverified report by a vehicle owner.
In a parking lot after backing out from the spot and entering car in drive mode - there was spontaneous, sudden, uncontrollable acceleration and spinning of 360 degree on extreme speed bringing the car in the same spot and stopped only with colliding with other parked vehicle on passanger side , pushing it further and damaging another parked car. During the spin process it front of the car first collided rear end of the car parked on driverside, than curb ,than the back of the car parked on passanger side. This entire event happened in fraction of a second without knowledge of the driver , immediately after the car was put in D mode from R mode . Suspecting some sort of TECHNICAL/ MECHANICAL FAILURE that should be further investigated for general safety. The car was regularly serviced at Audi dealership and there was on going issue with SOS SYSTEM notification trigger, which was addressed to Audi dealership multiple times and they tried to resolve it . The latest same issue was handled almost around a month of the accident. This car is technologically extremely advanced car and has every safety features in built. None of the features came on rescue to notify / stop the car . Even airbag didn't blew up on multiple collisions during that undescribable spontaneous acceleration and spinning of a STANDING CAR! Both Audi USA and GEICO are informed about the accident and they have assured investigating the incident too.
NHTSA complaint #11493391 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Owings Mills, MD
ELECTRICAL SYSTEM
My 2019 Audi e-tron will not charge. The charging indicator turns red after a few seconds and charging stops. The issue happens with both my home charger and Electrify America public chargers. The vehicle does not make the normal charging connection/clicking sound. This appears to be a charging system or high-voltage electrical issue. I am concerned about a potential safety defect because the vehicle cannot reliably charge and may leave the vehicle unusable. We have had a lot of heavy rain recently, and I am concerned that moisture or water intrusion may be related to the charging failure. The vehicle will not charge and the charging light turns red after a few seconds. The issue occurs with both my home charger and Electrify America chargers.
NHTSA complaint #11753477 — an unverified report by a vehicle owner.
Mount Lauren, NJ
EXTERIOR LIGHTING
am writing to file a formal complaint regarding my recent experience with the service department at Audi of Cherry Hill concerning my Audi e-tron. My vehicle remained at your dealership for approximately four weeks, during which time no repairs or meaningful progress were made. Instead, I was informed that I would need to approve approximately $13,000 in diagnostic fees before the vehicle would even be inspected or touched. I find this completely unreasonable and unacceptable, particularly given that my vehicle sat idle at your facility for an extended period without any justification. In addition, I am extremely dissatisfied with the customer service and conduct of an employee named Khern. He explicitly identified himself to me as a manager; however, after speaking with other staff members, I discovered he is not a member of management and works at the service intake desk. Furthermore, when I requested to speak with the actual service manager or another member of leadership to discuss my concerns, Khern actively refused to contact them or allow me to escalate the matter. As a customer, I expect honesty, transparency, and the ability to speak with management when a situation cannot be resolved at the front desk. Instead, I was misled, ignored, and left without assistance while my vehicle sat unrepaired for weeks. I request the following actions in response to this letter: A written explanation as to why my vehicle remained at the dealership for four weeks without any diagnostic progress or work being performed. A detailed, line-item justification for the approximately $13,000 diagnostic estimate presented to me before repairs would begin. An explanation regarding why frontline staff denied my explicit requests to speak with a dealership manager. A direct response from the actual Service Manager or General Manager addressing these concerns and outlining how this matter will be resolved.
NHTSA complaint #11749145 — an unverified report by a vehicle owner.
Mount Lauren, NJ
ELECTRICAL SYSTEM
The car stayed for 4 weeks at the dealership and he didn’t able to do the recall
NHTSA complaint #11749137 — an unverified report by a vehicle owner.
Mount Lauren, NJ
ELECTRICAL SYSTEM
am writing to file a formal complaint regarding my recent experience with the service department at Audi of Cherry Hill concerning my Audi e-tron. My vehicle remained at your dealership for approximately four weeks, during which time no repairs or meaningful progress were made. Instead, I was informed that I would need to approve approximately $13,000 in diagnostic fees before the vehicle would even be inspected or touched. I find this completely unreasonable and unacceptable, particularly given that my vehicle sat idle at your facility for an extended period without any justification. In addition, I am extremely dissatisfied with the customer service and conduct of an employee named Khern. He explicitly identified himself to me as a manager; however, after speaking with other staff members, I discovered he is not a member of management and works at the service intake desk. Furthermore, when I requested to speak with the actual service manager or another member of leadership to discuss my concerns, Khern actively refused to contact them or allow me to escalate the matter. As a customer, I expect honesty, transparency, and the ability to speak with management when a situation cannot be resolved at the front desk. Instead, I was misled, ignored, and left without assistance while my vehicle sat unrepaired for weeks. I request the following actions in response to this letter: A written explanation as to why my vehicle remained at the dealership for four weeks without any diagnostic progress or work being performed. A detailed, line-item justification for the approximately $13,000 diagnostic estimate presented to me before repairs would begin. An explanation regarding why frontline staff denied my explicit requests to speak with a dealership manager. A direct response from the actual Service Manager or General Manager addressing these concerns and outlining how this matter will be resolved.
NHTSA complaint #11749145 — an unverified report by a vehicle owner.
Mount Lauren, NJ
ENGINE
The car stayed for 4 weeks at the dealership and he didn’t able to do the recall
NHTSA complaint #11749137 — an unverified report by a vehicle owner.
Mount Lauren, NJ
ENGINE
am writing to file a formal complaint regarding my recent experience with the service department at Audi of Cherry Hill concerning my Audi e-tron. My vehicle remained at your dealership for approximately four weeks, during which time no repairs or meaningful progress were made. Instead, I was informed that I would need to approve approximately $13,000 in diagnostic fees before the vehicle would even be inspected or touched. I find this completely unreasonable and unacceptable, particularly given that my vehicle sat idle at your facility for an extended period without any justification. In addition, I am extremely dissatisfied with the customer service and conduct of an employee named Khern. He explicitly identified himself to me as a manager; however, after speaking with other staff members, I discovered he is not a member of management and works at the service intake desk. Furthermore, when I requested to speak with the actual service manager or another member of leadership to discuss my concerns, Khern actively refused to contact them or allow me to escalate the matter. As a customer, I expect honesty, transparency, and the ability to speak with management when a situation cannot be resolved at the front desk. Instead, I was misled, ignored, and left without assistance while my vehicle sat unrepaired for weeks. I request the following actions in response to this letter: A written explanation as to why my vehicle remained at the dealership for four weeks without any diagnostic progress or work being performed. A detailed, line-item justification for the approximately $13,000 diagnostic estimate presented to me before repairs would begin. An explanation regarding why frontline staff denied my explicit requests to speak with a dealership manager. A direct response from the actual Service Manager or General Manager addressing these concerns and outlining how this matter will be resolved.
NHTSA complaint #11749145 — an unverified report by a vehicle owner.
Mount Lauren, NJ
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The car stayed for 4 weeks at the dealership and he didn’t able to do the recall
NHTSA complaint #11749137 — an unverified report by a vehicle owner.
Winchester, CA
AIR BAGS
Airbag detection system continues to malfunction. When driving at random times it states the detection system is currently unavailable as well as all the function buttons on the steering wheel.
NHTSA complaint #11733460 — an unverified report by a vehicle owner.
Winchester, CA
ELECTRICAL SYSTEM
Airbag detection system continues to malfunction. When driving at random times it states the detection system is currently unavailable as well as all the function buttons on the steering wheel.
NHTSA complaint #11733460 — an unverified report by a vehicle owner.
Winchester, CA
FORWARD COLLISION AVOIDANCE: WARNINGS
Airbag detection system continues to malfunction. When driving at random times it states the detection system is currently unavailable as well as all the function buttons on the steering wheel.
NHTSA complaint #11733460 — an unverified report by a vehicle owner.
Apex, NC
ELECTRICAL SYSTEM
“Electrical system malfunction- Please park vehicle safely”popping up on the dashboard. This is the second incident of such. Then “ a low battery charge “ warning while charging the car. Warning adds “ battery will charge while driving”. We called the dealer the first time and told to monitor but ok to drive. Then today while traveling almost 3 hours away from home, message pops up again. Dealer contacted and said ok to drive but bring the car asap in shop. Challenges - safety of travelers as issue limits ability to truly know state of charging battery , risk of crash as electrical system main part of EV car. Unsafe conditions putting lives at risk.
NHTSA complaint #11733081 — an unverified report by a vehicle owner.
Gig Harbor, WA
TIRES:TREAD/BELT
Component: Tires (Front Left) Continental Cross Contact LX 265/45 R21 Incident Description: Driving at highway speed, the front left tire suffered a catastrophic tread delamination. The flailing tread tore the fender and charging cover off of the vehicle. No impact or road hazard occured due to smart manuvering and proximity to the shoulder to pull over. However, this could have been deadly with a family with young children in the car and others on the road. This could have been a near fatal event. The car is currently being looked at by the autobody shop and insurance. There were no warnings or other symptoms prior that would have indicated any issue.
NHTSA complaint #11732559 — an unverified report by a vehicle owner.
Winter Garden, FL
POWER TRAIN
Vehicle experienced a sudden and total loss of propulsion while driving due to an internal failure of the rear electric motor. The dealer diagnosed it as 'coolant intrusion' into the motor unit. This is a known manufacturing defect in the 2019 e-tron (TSB 2073858/2) where internal seals fail, allowing coolant to destroy the motor. This created a high safety risk on the highway. Audi is refusing to honor the 8-year/100,000-mile High Voltage System Warranty, citing a lack of routine maintenance, even though the motor is a sealed unit with no user-serviceable internal seals
NHTSA complaint #11725198 — an unverified report by a vehicle owner.
North Haven, CT
POWER TRAIN
I had 93u9 criteria 04 recall done in February. As of March 6, I had a no power supply message. Without being able to charge it went to the dealer. They said it was the charge port assembly but not from the recall since that was software. Once that was fixed they charged the car and it immediately had the fault electrical malfunction. Now they say i need to replace the rear drive motor. Then thy called again and said the 12v battery needs to be replaced as well. This all happened while still at the dealer. I didn’t have those faults prior, yet they want to say none of its related. This appears all related. After I got the car back from the recall, I had two times the charging didn’t want to start, then I had ghost wiping with the rear wiper and the infotainment system rebooted several times while driving. Safety had gotten much worse and now there are cascading failures. Audi does not want to admit the recall was the cause, but the car had no issues prior and now a month later had $17000 in repairs. Audi has had the error code reports requested by me, but they have not provided them including the corporate office. I feel this recall caused a catastrophic failure of my battery and electrical system.
NHTSA complaint #11725413 — an unverified report by a vehicle owner.
North Haven, CT
ELECTRICAL SYSTEM
I had 93u9 criteria 04 recall done in February. As of March 6, I had a no power supply message. Without being able to charge it went to the dealer. They said it was the charge port assembly but not from the recall since that was software. Once that was fixed they charged the car and it immediately had the fault electrical malfunction. Now they say i need to replace the rear drive motor. Then thy called again and said the 12v battery needs to be replaced as well. This all happened while still at the dealer. I didn’t have those faults prior, yet they want to say none of its related. This appears all related. After I got the car back from the recall, I had two times the charging didn’t want to start, then I had ghost wiping with the rear wiper and the infotainment system rebooted several times while driving. Safety had gotten much worse and now there are cascading failures. Audi does not want to admit the recall was the cause, but the car had no issues prior and now a month later had $17000 in repairs. Audi has had the error code reports requested by me, but they have not provided them including the corporate office. I feel this recall caused a catastrophic failure of my battery and electrical system.
NHTSA complaint #11725413 — an unverified report by a vehicle owner.
Winter Garden, FL
ENGINE
Vehicle experienced a sudden and total loss of propulsion while driving due to an internal failure of the rear electric motor. The dealer diagnosed it as 'coolant intrusion' into the motor unit. This is a known manufacturing defect in the 2019 e-tron (TSB 2073858/2) where internal seals fail, allowing coolant to destroy the motor. This created a high safety risk on the highway. Audi is refusing to honor the 8-year/100,000-mile High Voltage System Warranty, citing a lack of routine maintenance, even though the motor is a sealed unit with no user-serviceable internal seals
NHTSA complaint #11725198 — an unverified report by a vehicle owner.
Winter Garden, FL
FUEL/PROPULSION SYSTEM
Vehicle experienced a sudden and total loss of propulsion while driving due to an internal failure of the rear electric motor. The dealer diagnosed it as 'coolant intrusion' into the motor unit. This is a known manufacturing defect in the 2019 e-tron (TSB 2073858/2) where internal seals fail, allowing coolant to destroy the motor. This created a high safety risk on the highway. Audi is refusing to honor the 8-year/100,000-mile High Voltage System Warranty, citing a lack of routine maintenance, even though the motor is a sealed unit with no user-serviceable internal seals
NHTSA complaint #11725198 — an unverified report by a vehicle owner.
North Haven, CT
FUEL/PROPULSION SYSTEM
I had 93u9 criteria 04 recall done in February. As of March 6, I had a no power supply message. Without being able to charge it went to the dealer. They said it was the charge port assembly but not from the recall since that was software. Once that was fixed they charged the car and it immediately had the fault electrical malfunction. Now they say i need to replace the rear drive motor. Then thy called again and said the 12v battery needs to be replaced as well. This all happened while still at the dealer. I didn’t have those faults prior, yet they want to say none of its related. This appears all related. After I got the car back from the recall, I had two times the charging didn’t want to start, then I had ghost wiping with the rear wiper and the infotainment system rebooted several times while driving. Safety had gotten much worse and now there are cascading failures. Audi does not want to admit the recall was the cause, but the car had no issues prior and now a month later had $17000 in repairs. Audi has had the error code reports requested by me, but they have not provided them including the corporate office. I feel this recall caused a catastrophic failure of my battery and electrical system.
NHTSA complaint #11725413 — an unverified report by a vehicle owner.
Chicago, IL
EXTERIOR LIGHTING
Brake lights become faulty due to moisture intrusion from car washes. The part is available for inspection if requested Audi has issued a technical service bulletin on this issue already. This should be handled through a recall, not a TSB.
NHTSA complaint #11724345 — an unverified report by a vehicle owner.
North Haven, CT
VISIBILITY/WIPER
I had the recall done about a week ago on my Audi 2019 etron. The recall was the software for the rear camera. Now I have noticed that when I am driving and water splashes on the windshield the auto wipers do a single wipe like normal, however the next time after that when I come to a complete stop, like at a light, the rear wiper then goes off once. It had happened multiple times, and that is the only thing that is consistent when it does happen. Today it happened once in the morning when I came to a stop light and then again tonight at a stop sign. It didn’t happen at any other point and I drive over an hour in each commute. Both times the wipers had auto activated to wipe the front windshield at a point between two stops. It doesn’t do it until I come to a complete stop. I wanted to report this since it never happened in the past.
NHTSA complaint #11720828 — an unverified report by a vehicle owner.
Half Moon Bay, CA
POWER TRAIN
The high-voltage charging flap assembly (Part 4KE810001) has failed, preventing the charge door from latching. Notably, this failure (DTC P31D000) occurred within 7 days of the vehicle being serviced at Audi Burlingame for a high-voltage battery software recall. This presents three safety hazards: 1. Driver Distraction: Triggers a continuous auditory chime and 'Warning! Please check the charging unit cover' message every 10 seconds. It cannot be silenced, creating a severe, persistent distraction. 2. Unintended Deployment: At highway speeds, the unlatched flap opens/flaps due to aerodynamics, creating a visual obstruction and distraction for the driver and traffic. 3. Moisture Ingress: Failure to seal the port exposes the high-voltage interface to pressurized rain/road spray. Per NHTSA 19V434 (Recall 93E8) regarding moisture ingress in this system, this failure represents a recurrence of a known safety risk. Evidence of Defect: Audi has iterated through three versions of this part (4KE810001, B, and C), confirming an inherent design flaw. This component is specifically identified in Service Campaign 93H6 for proactive replacement. Despite this, and the failure occurring immediately after recall service 93V2 on October 1st 2025, Audi Burlingame denied a 'goodwill' repair and quoted $1,100+ for a part already internally flagged as defective. Repair declined due to cost; safety hazard remains active. I am requesting that the NHTSA open an investigation into this component failure. Thank you,
NHTSA complaint #11716617 — an unverified report by a vehicle owner.
Half Moon Bay, CA
ELECTRICAL SYSTEM
The high-voltage charging flap assembly (Part 4KE810001) has failed, preventing the charge door from latching. Notably, this failure (DTC P31D000) occurred within 7 days of the vehicle being serviced at Audi Burlingame for a high-voltage battery software recall. This presents three safety hazards: 1. Driver Distraction: Triggers a continuous auditory chime and 'Warning! Please check the charging unit cover' message every 10 seconds. It cannot be silenced, creating a severe, persistent distraction. 2. Unintended Deployment: At highway speeds, the unlatched flap opens/flaps due to aerodynamics, creating a visual obstruction and distraction for the driver and traffic. 3. Moisture Ingress: Failure to seal the port exposes the high-voltage interface to pressurized rain/road spray. Per NHTSA 19V434 (Recall 93E8) regarding moisture ingress in this system, this failure represents a recurrence of a known safety risk. Evidence of Defect: Audi has iterated through three versions of this part (4KE810001, B, and C), confirming an inherent design flaw. This component is specifically identified in Service Campaign 93H6 for proactive replacement. Despite this, and the failure occurring immediately after recall service 93V2 on October 1st 2025, Audi Burlingame denied a 'goodwill' repair and quoted $1,100+ for a part already internally flagged as defective. Repair declined due to cost; safety hazard remains active. I am requesting that the NHTSA open an investigation into this component failure. Thank you,
NHTSA complaint #11716617 — an unverified report by a vehicle owner.
at 5,000 milesRoss, CA
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2019 Audi E-Tron. The contact stated that during rainy weather, there was water entering the vehicle through the roof, and water was leaking onto the infotainment system, the shifter, and other electronics. Additionally, the contact stated that there was water accumulating in the footwell. The vehicle was taken to the dealer, where it was determined that water was leaking through the fully closed sunroof. The contact related the failure to TSB Number: AWA-23-09 (Sunroof Limited Warranty Extension) that stated that the dealer would address a condition of leakage and water ingress into the interior of the vehicle from the sunroof while in the fully closed position and would address consequential damages as a direct result of the water ingress. However, the dealer informed the contact that there was another TSB with the same TSB Number that overrode the bulletin information. The contact was informed that only 60 percent of the cost of the sunroof repair would be covered, and the contact would be responsible for the cost of the repair of the water damage. The manufacturer was notified of the failure and confirmed that only the TSB that fully covered the cost of the repairs was found, and no other TSB was found. A case was filed. The vehicle was not yet repaired. The failure mileage was approximately 5,000.
NHTSA complaint #11709389 — an unverified report by a vehicle owner.
South Jordan, UT
UNKNOWN OR OTHER
INCIDENT SUMMARY: On [XXX], I brought my 2019 Audi e-tron (VIN: [XXX] , 70k miles) to Audi Salt Lake City for Safety Recall 93U9 (High Voltage Battery Module). Vehicle was functioning normally with no warning lights or electrical issues. IMPROPER RECALL COMPLETION: The dealership's technician (Chris Miller, [XXX] ) documented in the service notes: "I FOUND THE GROUNDING STRAP FOR THE REAR MOTOR WAS NOT INSTALLED AND WAS TUCKED UP BETWEEN THE MOTOR AND THE COVERS." This proves the technician failed to properly reinstall the critical grounding strap during recall service, leaving it disconnected in the high voltage system. IMMEDIATE FAILURES AFTER RECALL: Following the recall service, multiple critical failures occurred: Voltage converter failure (part #4KE-907-171-C) Battery charging malfunction (limited to 100 miles range vs normal 200+ miles) Multiple stored fault codes and dashboard warning lights Rear drive motor faults Parking brake system failures All failures are consistent with loss of proper grounding in a high voltage EV system. SAFETY CONCERNS: The technician drove my vehicle 55 miles during service (odometer: 70,651 IN to 70,706 OUT). Why didn't they notice the warning lights during this excessive test drive? Operating a high voltage EV with improper grounding creates risk of electrical fire, shock hazard, and component damage. How many other vehicles at this dealership had recall 93U9 improperly completed? DEALER RESPONSE: Dealership attempted to charge me $2,089 for repairs caused by their incomplete recall work. When I disputed, the General Manager threatened to call police if I didn't return the loaner vehicle. No repairs were ever authorized by me. INVESTIGATION REQUESTED: Please investigate Audi Salt Lake City's recall 93U9 completion procedures and quality control. This is negligent completion of federal safety recall work that endangered my safety and may affect other e-tron INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11709462 — an unverified report by a vehicle owner.
South Jordan, UT
ELECTRICAL SYSTEM
INCIDENT SUMMARY: On [XXX], I brought my 2019 Audi e-tron (VIN: [XXX] , 70k miles) to Audi Salt Lake City for Safety Recall 93U9 (High Voltage Battery Module). Vehicle was functioning normally with no warning lights or electrical issues. IMPROPER RECALL COMPLETION: The dealership's technician (Chris Miller, [XXX] ) documented in the service notes: "I FOUND THE GROUNDING STRAP FOR THE REAR MOTOR WAS NOT INSTALLED AND WAS TUCKED UP BETWEEN THE MOTOR AND THE COVERS." This proves the technician failed to properly reinstall the critical grounding strap during recall service, leaving it disconnected in the high voltage system. IMMEDIATE FAILURES AFTER RECALL: Following the recall service, multiple critical failures occurred: Voltage converter failure (part #4KE-907-171-C) Battery charging malfunction (limited to 100 miles range vs normal 200+ miles) Multiple stored fault codes and dashboard warning lights Rear drive motor faults Parking brake system failures All failures are consistent with loss of proper grounding in a high voltage EV system. SAFETY CONCERNS: The technician drove my vehicle 55 miles during service (odometer: 70,651 IN to 70,706 OUT). Why didn't they notice the warning lights during this excessive test drive? Operating a high voltage EV with improper grounding creates risk of electrical fire, shock hazard, and component damage. How many other vehicles at this dealership had recall 93U9 improperly completed? DEALER RESPONSE: Dealership attempted to charge me $2,089 for repairs caused by their incomplete recall work. When I disputed, the General Manager threatened to call police if I didn't return the loaner vehicle. No repairs were ever authorized by me. INVESTIGATION REQUESTED: Please investigate Audi Salt Lake City's recall 93U9 completion procedures and quality control. This is negligent completion of federal safety recall work that endangered my safety and may affect other e-tron INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11709462 — an unverified report by a vehicle owner.
