Owners have filed 57 complaints
about the 2018 BMW 540I with NHTSA between 2018 and 2026.
The largest single group is the airbags.
Across this model's run it ranks 1 of 13 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the BMW 540I. 50 means typical for this
model; 100 means roughly double.
Severity — 100
19.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
100% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
116.7%
1,000 – 9,999 miles
466.7%
25,000 – 49,999 miles
116.7%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Apr 2018peak 7Apr 2026
Recalls on the 2018 BMW 540I
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
19V684000
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
BMW of North America, LLC (BMW) is recalling certain 2018 540d, 2018-2020 530i, 530i xDrive, 540i, 540i xDrive, M550i xDrive, M5, 530e, 530e xDrive, X3 sDrive, X3 xDrive, X3 M40i, X3 M, and 2019-2020 X4 xDrive, X4 M40i, X4 M, X7 xDrive, X7 M50i, 740Li, 740Li xDrive, 750Li, 750Li xDrive, 8 Series Convertible and Coupe 840i, 840i xDrive, M850i xDrive, X5 sDrive, X5 xDrive, X5 M50i, X6 xDrive, X6 M50i, 330i, 330i xDrive, M340i, M340i xDrive, Z4 sDrive, Z4 M40i, 740Le xDrive and 745Le xDrive, 2018-2019 640i xDrive Gran Turismo and Rolls-Royce Phantom, 2019 M850i xDrive Gran Coupe and Rolls-Royce Cullinan and 2020 Toyota Supra vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk: The lack of an image in the back-up camera display increases the risk of a crash.
18V465000
ENGINE AND ENGINE COOLING:ENGINE
BMW of North America, LLC (BMW) is recalling certain 2018 BMW 540d xDrive vehicles. The crankshaft sensor may be equipped with incorrect firmware, preventing the sensor from properly processing input from the crankshaft reluctor ring, possibly resulting in a vehicle stall. On September 12, 2018, BMW expanded the recall to a total of 5,309 vehicles including certain 2018-2019 BMW 540d xDrive, 230i M240i, M240i xDrive, X2 sDrive28i, X2 xDrive28i, X1 sDrive28i, X1 xDrive28i, 330i, 330i xDrive, 340i, 340i xDrive, 330i xDrive Gran Turismo, 530i, 530i xDrive, 540i, 540i xDrive, 530e, 530e xDrive, 640i xDrive Gran Turismo, 330e, 2019 430i Gran Coupe, 430i xDrive Gran Coupe, 440i Gran Coupe, 440i xDrive Gran Coupe, 430i, 430i xDrive, 440i, 440i xDrive, 740i, 740i xDrive, MINI Cooper, Cooper S, JCW, MINI Countryman (Cooper, Cooper All4, Cooper S, Cooper S All4, JCW All4), and MINI Clubman (Cooper, Cooper S, Cooper All4, Cooper S All4, JCW All4) vehicles.
Risk: A vehicle stall can increase the risk of a crash.
Reports where the owner recorded a crash, a fire, an injury or a death.
Gaffney, SCCrash1 injured
SEATS
Constantly pops up a message for passenger restraint system malfunction. I had an accident where I swerved off the road into a ditch at about 60 mph. I the driver was not hurt and the passenger wouldn’t have been hurt either if it was for the passenger seat belt not locking correctly at first and then repeatedly locking and unlocking the entire time hurting his chest.
NHTSA complaint #11641549 — an unverified report by a vehicle owner.
Gaffney, SCCrash1 injured
SEAT BELTS
Constantly pops up a message for passenger restraint system malfunction. I had an accident where I swerved off the road into a ditch at about 60 mph. I the driver was not hurt and the passenger wouldn’t have been hurt either if it was for the passenger seat belt not locking correctly at first and then repeatedly locking and unlocking the entire time hurting his chest.
NHTSA complaint #11641549 — an unverified report by a vehicle owner.
Westlake Village, CACrash
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
The car's hood sensor did not alert us to the fact that the hood was not properly closed. This resulted in the car's hood opening while being driven, causing the driver to lose sight of the road and crashed into a guardrail in a canyon road (see photo). The car is currently being evaluated by the insurance company for a total loss, and the car may be available for inspection currently, although it may also be taken apart by the auto collision company for their estimate evaluation. The failure of the hood latch mechanism to properly and conspicuously notify us prior to driving the car put us at severe risk of being in a life threatening accident as well as potentially imperiling the lives of other drivers or pedestrians. The vehicle was inspected by BMW after I reported the incident to them, and I have a written report from them. BMW concluded they are "technically confident that no manufacturing defects, faults or malfunctions were present in the vehicle that could have contributed to this incident." There were no warning messages of the problem prior to the hood opening. We also provided BMW with a video taken after the crash whereby the hood latch on the right side of the car was intentionally left open, and the hood latch on the left side of the car was closed, and demonstrated in this situation that there was no indication on the BMW i drive screen of any notifications to alert the driver of the hood not being completely closed. Despite asking numerous times for BMW to address the findings in that video, which we shared with them at their request, they never provided any response to the video. I would like to share the video with you but am unable to upload MP4 files onto your platform.
NHTSA complaint #11627712 — an unverified report by a vehicle owner.
Fort Lauderdale, FLCrash1 injured
POWER TRAIN
The vehicle was at a complete stop, when the gas pedal was tapped to move forward slightly the vehicle suddenly accelerated out of control. There was an attempt to apply the brakes, but the vehicle continued to accelerate and "Drive Train Malfunction" began to flash on the dashboard of the vehicle. The vehicle proceeded to accelerate as it jumped a curb, crashed into a ditch, before finally becoming lodged in a fence and coming to a complete stop when half of the vehicle was lifted off of the ground. The driver of the vehicle suffered a fractured back as a result of the incident. We have reported this incident to BMW and are awaiting a response from the manufacturer. The vehicle has been inspected by the driver's insurance and, while we do not have a report from them yet, the vehicle was totaled.
NHTSA complaint #11460740 — an unverified report by a vehicle owner.
Fort Lauderdale, FLCrash1 injured
ELECTRICAL SYSTEM
The vehicle was at a complete stop, when the gas pedal was tapped to move forward slightly the vehicle suddenly accelerated out of control. There was an attempt to apply the brakes, but the vehicle continued to accelerate and "Drive Train Malfunction" began to flash on the dashboard of the vehicle. The vehicle proceeded to accelerate as it jumped a curb, crashed into a ditch, before finally becoming lodged in a fence and coming to a complete stop when half of the vehicle was lifted off of the ground. The driver of the vehicle suffered a fractured back as a result of the incident. We have reported this incident to BMW and are awaiting a response from the manufacturer. The vehicle has been inspected by the driver's insurance and, while we do not have a report from them yet, the vehicle was totaled.
NHTSA complaint #11460740 — an unverified report by a vehicle owner.
Fort Lauderdale, FLCrash1 injured
SERVICE BRAKES
The vehicle was at a complete stop, when the gas pedal was tapped to move forward slightly the vehicle suddenly accelerated out of control. There was an attempt to apply the brakes, but the vehicle continued to accelerate and "Drive Train Malfunction" began to flash on the dashboard of the vehicle. The vehicle proceeded to accelerate as it jumped a curb, crashed into a ditch, before finally becoming lodged in a fence and coming to a complete stop when half of the vehicle was lifted off of the ground. The driver of the vehicle suffered a fractured back as a result of the incident. We have reported this incident to BMW and are awaiting a response from the manufacturer. The vehicle has been inspected by the driver's insurance and, while we do not have a report from them yet, the vehicle was totaled.
NHTSA complaint #11460740 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Jackson, NJ
SEATS
On and off system notification of "Passenger Restraint System Malfunction" with and without a passenger in the seat. Also, the Airbag off/disabled light on the instrument cluster illuminated. Can't seem to declare if it is an electrical shortage, seatbelt buckle related or passenger pressure sensor sensor in the seat. Find this to be a major safety concern should there be an accident, and unsure whether the airbags will deploy or not. BMW should investigate this concern.
NHTSA complaint #11729268 — an unverified report by a vehicle owner.
Jackson, NJ
AIR BAGS
On and off system notification of "Passenger Restraint System Malfunction" with and without a passenger in the seat. Also, the Airbag off/disabled light on the instrument cluster illuminated. Can't seem to declare if it is an electrical shortage, seatbelt buckle related or passenger pressure sensor sensor in the seat. Find this to be a major safety concern should there be an accident, and unsure whether the airbags will deploy or not. BMW should investigate this concern.
NHTSA complaint #11729268 — an unverified report by a vehicle owner.
Jackson, NJ
ELECTRICAL SYSTEM
On and off system notification of "Passenger Restraint System Malfunction" with and without a passenger in the seat. Also, the Airbag off/disabled light on the instrument cluster illuminated. Can't seem to declare if it is an electrical shortage, seatbelt buckle related or passenger pressure sensor sensor in the seat. Find this to be a major safety concern should there be an accident, and unsure whether the airbags will deploy or not. BMW should investigate this concern.
NHTSA complaint #11729268 — an unverified report by a vehicle owner.
Franksville, WI
ENGINE
For this item - Please refer to NTHSA RECALL 18V-465 : BMW Crank Sensor Recall 9/12/2018. In particular - this refers to a 2018 BMW 540ix. Specifically, "VEHICLES MAY HAVE BEEN MANUFACTUTRED WITH A CRANKSHAFT SENSOR, THAT DUE TO SENSOR FIRMWARE, CANNOT ACCURATELY PROCESS THE INPUT FROM THE CRANKSHAFT RELUCTOR RING. BASIS FOR RECALL POPULATION DETERMINATION: SUPPLIER PRODUCTION INFORMATION WAS USED TO IDENTIFY THE START AND END DATE OF THE AFFECTED CRANKSHAFT SENSORS WHICH THEN CORRELATED WITH ENGINE PRODUCTION AND VEHICLE ASSEMBLY INFORMATION TO DETERMINE THE START DATE (5/18/2018) AND THE END DATE (06/08/2018) OF THE AFFECTED VEHCILES." This vehicle was towed to a factory authorized dealership - all aspects of the malfunction mimicked the description in the recall. the Authorized dealer confirmed the sensor failure and proceeded to replace the defective crank sensor as per recall protocol. Authorized BMW Dealer and BMW Customer Service have refused 18V-465 Recall participation per, "After reviewing your request, the recall you referenced does not apply to your vehicle. Recalls are VIN-specific, and I can confirm there are no active recalls associated with your VIN at this time" Repair invoice was paid in full by vehicle owner for the crank Sensor Replacement. Considering that the issue at hand is a manufacturing failure depicted by a faulty firmware product (sounds like an intermittent or bad production circuit within the Crank Sensor computer chip), and with this vehicles in question produced just prior to the Factory implied recall production date -- might it be possible that the professed faulty firmware (ship) within the Crank sensor regulated in 18V-465 may have encountered some early production failures even previous the factory stipulated VIN date of 5/15/2028? Would it be advisable at this juncture for NHSTA to revisit 18V-465 to include and an all-defective Crank Sensors encountered that may be a causation for this safety recall? Thank you.
NHTSA complaint #11711754 — an unverified report by a vehicle owner.
Benbrook, TX
UNKNOWN OR OTHER
Recurring System Failures: My vehicle has exhibited intermittent and unpredictable system malfunctions, including engine stalling, braking issues, and electronic system failures. These pose serious safety risks and have made driving increasingly hazardous.continual tire pressure monitor reset light warning after reset 100 % measurement successful. rebalance all tires light reappear distant same spots
NHTSA complaint #11694413 — an unverified report by a vehicle owner.
Benbrook, TX
LANE DEPARTURE: BLIND SPOT DETECTION
Recurring System Failures: My vehicle has exhibited intermittent and unpredictable system malfunctions, including engine stalling, braking issues, and electronic system failures. These pose serious safety risks and have made driving increasingly hazardous.continual tire pressure monitor reset light warning after reset 100 % measurement successful. rebalance all tires light reappear distant same spots
NHTSA complaint #11694413 — an unverified report by a vehicle owner.
Benbrook, TX
LANE DEPARTURE: WARNING
Recurring System Failures: My vehicle has exhibited intermittent and unpredictable system malfunctions, including engine stalling, braking issues, and electronic system failures. These pose serious safety risks and have made driving increasingly hazardous.continual tire pressure monitor reset light warning after reset 100 % measurement successful. rebalance all tires light reappear distant same spots
NHTSA complaint #11694413 — an unverified report by a vehicle owner.
Kissimmee, FL
SEAT BELTS
"Passenger Restraint System (Malfunction)" warning appears on the main screen and instrument panel blocking other information and cannot be removed from instrument panel WHILE THE SEATBELT HAS WORKED NORMAL. I researched the problem and found several threads about this problem on the BMW owners forums and found several discussions by numerous owners that said it is FAULTY SENSOR problem which is WIDESPREAD and deserves a recall. The odometer reading of this car, which was purchased in 2017, is about 28,000 miles now; the problem started when the odo was about 18,000. As a faulty sensor problem, or a real malfunction problem, a widespread problem started on a lightly used car at low odometer reading is a serious problem that the manufacturer should take care of. In the forum discussions, it was said that the problem might be triggered by putting a cold drink of a bag on the passenger seat. I never put a cold drink on it but did backpacks. Putting a backpack on a car seat should be a normal thing. In the forum some reported dealers fixed the problem free of charge and some refused and would charge thousands of dollars. My dealer refused to fix it for free. Machines, and humans, make mistakes and should be allowed to be reset/corrected. That the manufacturer designed and installed a known widespread fault sensor, does not allow the fault to reset or correct, and force owners to pay thousands of dollars to have dealers fix the faulty sensor warnings, created at least the appearance of impropriety of undue profiteering. Please help us consumers to have BMW take responsibility to fix its problems. Thank you.
NHTSA complaint #11686413 — an unverified report by a vehicle owner.
Kissimmee, FL
AIR BAGS
"Passenger Restraint System (Malfunction)" warning appears on the main screen and instrument panel blocking other information and cannot be removed from instrument panel WHILE THE SEATBELT HAS WORKED NORMAL. I researched the problem and found several threads about this problem on the BMW owners forums and found several discussions by numerous owners that said it is FAULTY SENSOR problem which is WIDESPREAD and deserves a recall. The odometer reading of this car, which was purchased in 2017, is about 28,000 miles now; the problem started when the odo was about 18,000. As a faulty sensor problem, or a real malfunction problem, a widespread problem started on a lightly used car at low odometer reading is a serious problem that the manufacturer should take care of. In the forum discussions, it was said that the problem might be triggered by putting a cold drink of a bag on the passenger seat. I never put a cold drink on it but did backpacks. Putting a backpack on a car seat should be a normal thing. In the forum some reported dealers fixed the problem free of charge and some refused and would charge thousands of dollars. My dealer refused to fix it for free. Machines, and humans, make mistakes and should be allowed to be reset/corrected. That the manufacturer designed and installed a known widespread fault sensor, does not allow the fault to reset or correct, and force owners to pay thousands of dollars to have dealers fix the faulty sensor warnings, created at least the appearance of impropriety of undue profiteering. Please help us consumers to have BMW take responsibility to fix its problems. Thank you.
NHTSA complaint #11686413 — an unverified report by a vehicle owner.
Fort Worth, TX
ELECTRICAL SYSTEM
Infotainment System interplay through audio voices coming from place of employment this have been unusual to audio system in various of my vehicles this over the air bugs are safety concerns as well as frequent unexpected wiper blade activation without touching for auto movement complex to electrical issues uncommon to vehicle routing infotainment system leading to unexpected interruptions sending false signals to vehicle electrical system causing many interruptions. highlighting the growing complexity and potential risks associated with vehicle software.implications, and solutions for these complex symptoms.
NHTSA complaint #11670682 — an unverified report by a vehicle owner.
Fort Worth, TX
VISIBILITY/WIPER
Infotainment System interplay through audio voices coming from place of employment this have been unusual to audio system in various of my vehicles this over the air bugs are safety concerns as well as frequent unexpected wiper blade activation without touching for auto movement complex to electrical issues uncommon to vehicle routing infotainment system leading to unexpected interruptions sending false signals to vehicle electrical system causing many interruptions. highlighting the growing complexity and potential risks associated with vehicle software.implications, and solutions for these complex symptoms.
NHTSA complaint #11670682 — an unverified report by a vehicle owner.
Mechanicsville, VA
UNKNOWN OR OTHER
Sunroof exploded, glass shards everywhere. This has to be a manufacturer defect
NHTSA complaint #11669337 — an unverified report by a vehicle owner.
Clearwater, FL
SEATS
i was just driving my bmw and a airbag light and a malfunction error popped up on my dashboard, that read that the Passenger restraint system has malfunctioned. and i was doing some research on what was wrong with my car, and all the forums are indicating that this is a very common issue on these cars due to a bad seat occupancy sensor mat. to fix this you either still have to have an extended warranty if you don’t have one you have to pay upwards of 3,000$ to get this part replaced at a dealer. and me personally i don’t have the money to just spend on car repair of that amount and im sure alot of the other people with this same problem are in the same boat as me. this could be very dangerous because it puts all my passengers at risk if i were to get in a auto collision it would be devastating. i mean this should 100% be a recall because of this is a wide spread problem that puts many many people at risk. i haven’t been to the dealer with it yet, but i can self diagnose because countless people have been reporting on forums and online the same issue with the same error on the dash. my car hasn’t been in an accident yet so i haven’t had it inspected by insurance companies or police. this problem first appeared today and my heart dropped.
NHTSA complaint #11648020 — an unverified report by a vehicle owner.
Clearwater, FL
SEAT BELTS
i was just driving my bmw and a airbag light and a malfunction error popped up on my dashboard, that read that the Passenger restraint system has malfunctioned. and i was doing some research on what was wrong with my car, and all the forums are indicating that this is a very common issue on these cars due to a bad seat occupancy sensor mat. to fix this you either still have to have an extended warranty if you don’t have one you have to pay upwards of 3,000$ to get this part replaced at a dealer. and me personally i don’t have the money to just spend on car repair of that amount and im sure alot of the other people with this same problem are in the same boat as me. this could be very dangerous because it puts all my passengers at risk if i were to get in a auto collision it would be devastating. i mean this should 100% be a recall because of this is a wide spread problem that puts many many people at risk. i haven’t been to the dealer with it yet, but i can self diagnose because countless people have been reporting on forums and online the same issue with the same error on the dash. my car hasn’t been in an accident yet so i haven’t had it inspected by insurance companies or police. this problem first appeared today and my heart dropped.
NHTSA complaint #11648020 — an unverified report by a vehicle owner.
Clearwater, FL
AIR BAGS
i was just driving my bmw and a airbag light and a malfunction error popped up on my dashboard, that read that the Passenger restraint system has malfunctioned. and i was doing some research on what was wrong with my car, and all the forums are indicating that this is a very common issue on these cars due to a bad seat occupancy sensor mat. to fix this you either still have to have an extended warranty if you don’t have one you have to pay upwards of 3,000$ to get this part replaced at a dealer. and me personally i don’t have the money to just spend on car repair of that amount and im sure alot of the other people with this same problem are in the same boat as me. this could be very dangerous because it puts all my passengers at risk if i were to get in a auto collision it would be devastating. i mean this should 100% be a recall because of this is a wide spread problem that puts many many people at risk. i haven’t been to the dealer with it yet, but i can self diagnose because countless people have been reporting on forums and online the same issue with the same error on the dash. my car hasn’t been in an accident yet so i haven’t had it inspected by insurance companies or police. this problem first appeared today and my heart dropped.
NHTSA complaint #11648020 — an unverified report by a vehicle owner.
Gaffney, SCCrash1 injured
SEATS
Constantly pops up a message for passenger restraint system malfunction. I had an accident where I swerved off the road into a ditch at about 60 mph. I the driver was not hurt and the passenger wouldn’t have been hurt either if it was for the passenger seat belt not locking correctly at first and then repeatedly locking and unlocking the entire time hurting his chest.
NHTSA complaint #11641549 — an unverified report by a vehicle owner.
Gaffney, SCCrash1 injured
SEAT BELTS
Constantly pops up a message for passenger restraint system malfunction. I had an accident where I swerved off the road into a ditch at about 60 mph. I the driver was not hurt and the passenger wouldn’t have been hurt either if it was for the passenger seat belt not locking correctly at first and then repeatedly locking and unlocking the entire time hurting his chest.
NHTSA complaint #11641549 — an unverified report by a vehicle owner.
Forest Hills, NY
POWER TRAIN
On September 11, 2024, I took my vehicle to BMW of Great Neck for a tire and rim job under insurance. BMW failed to return my lug nuts, leaving my vehicle in an unsafe condition. It took nearly a month for them to provide the missing lug nuts. Upon inspection, each wheel had fewer than the required 5 lug nuts, creating a serious safety risk. On September 24, 2024, I had to return to BMW due to a Tire Pressure Monitor (TPM) sensor issue, which should not have occurred after their September 11th service. Instead of addressing the issue, BMW dismissed it and suggested I get it fixed elsewhere. BMW’s own manager confirmed my vehicle was returned in this unsafe condition. If I hadn’t noticed, this could have resulted in wheel detachment, loss of control, or a crash. Additionally, after a routine oil change on December 27, 2024, BMW’s Multi-Point Inspection (provided January 12, 2024) revealed: •A missing stiffening plate, which supports chassis integrity. BMW stated this could cause chassis damage. •Coolant expansion tank & vent hose leaks, affecting vehicle cooling. •Fluid leaks, which could worsen over time. Contradiction in BMW’s Diagnostics & Evidence of Negligence: •The 1/12 Multi-Point Inspection contradicts the 12/27 diagnostic image I captured from service advisor Kevin Guo. •BMW failed to identify these issues on 12/27, despite servicing my vehicle that day. •This suggests either a misdiagnosis, negligence, or an attempt to cover up damages. Safety Concerns & Inspection Status: •The wheel issue put my safety at risk, and BMW has not taken accountability. •The stiffening plate issue affects vehicle stability, which could lead to handling problems or structural failure. •These issues were confirmed by BMW’s own inspection report on 1/12/25, contradicting the 12/27 diagnostic. BMW of Great Neck’s negligence directly compromised my vehicle’s safety. I request an investigation into their repair practices to prevent this from happening to others.
NHTSA complaint #11636282 — an unverified report by a vehicle owner.
Forest Hills, NY
WHEELS
On September 11, 2024, I took my vehicle to BMW of Great Neck for a tire and rim job under insurance. BMW failed to return my lug nuts, leaving my vehicle in an unsafe condition. It took nearly a month for them to provide the missing lug nuts. Upon inspection, each wheel had fewer than the required 5 lug nuts, creating a serious safety risk. On September 24, 2024, I had to return to BMW due to a Tire Pressure Monitor (TPM) sensor issue, which should not have occurred after their September 11th service. Instead of addressing the issue, BMW dismissed it and suggested I get it fixed elsewhere. BMW’s own manager confirmed my vehicle was returned in this unsafe condition. If I hadn’t noticed, this could have resulted in wheel detachment, loss of control, or a crash. Additionally, after a routine oil change on December 27, 2024, BMW’s Multi-Point Inspection (provided January 12, 2024) revealed: •A missing stiffening plate, which supports chassis integrity. BMW stated this could cause chassis damage. •Coolant expansion tank & vent hose leaks, affecting vehicle cooling. •Fluid leaks, which could worsen over time. Contradiction in BMW’s Diagnostics & Evidence of Negligence: •The 1/12 Multi-Point Inspection contradicts the 12/27 diagnostic image I captured from service advisor Kevin Guo. •BMW failed to identify these issues on 12/27, despite servicing my vehicle that day. •This suggests either a misdiagnosis, negligence, or an attempt to cover up damages. Safety Concerns & Inspection Status: •The wheel issue put my safety at risk, and BMW has not taken accountability. •The stiffening plate issue affects vehicle stability, which could lead to handling problems or structural failure. •These issues were confirmed by BMW’s own inspection report on 1/12/25, contradicting the 12/27 diagnostic. BMW of Great Neck’s negligence directly compromised my vehicle’s safety. I request an investigation into their repair practices to prevent this from happening to others.
NHTSA complaint #11636282 — an unverified report by a vehicle owner.
Forest Hills, NY
SUSPENSION
On September 11, 2024, I took my vehicle to BMW of Great Neck for a tire and rim job under insurance. BMW failed to return my lug nuts, leaving my vehicle in an unsafe condition. It took nearly a month for them to provide the missing lug nuts. Upon inspection, each wheel had fewer than the required 5 lug nuts, creating a serious safety risk. On September 24, 2024, I had to return to BMW due to a Tire Pressure Monitor (TPM) sensor issue, which should not have occurred after their September 11th service. Instead of addressing the issue, BMW dismissed it and suggested I get it fixed elsewhere. BMW’s own manager confirmed my vehicle was returned in this unsafe condition. If I hadn’t noticed, this could have resulted in wheel detachment, loss of control, or a crash. Additionally, after a routine oil change on December 27, 2024, BMW’s Multi-Point Inspection (provided January 12, 2024) revealed: •A missing stiffening plate, which supports chassis integrity. BMW stated this could cause chassis damage. •Coolant expansion tank & vent hose leaks, affecting vehicle cooling. •Fluid leaks, which could worsen over time. Contradiction in BMW’s Diagnostics & Evidence of Negligence: •The 1/12 Multi-Point Inspection contradicts the 12/27 diagnostic image I captured from service advisor Kevin Guo. •BMW failed to identify these issues on 12/27, despite servicing my vehicle that day. •This suggests either a misdiagnosis, negligence, or an attempt to cover up damages. Safety Concerns & Inspection Status: •The wheel issue put my safety at risk, and BMW has not taken accountability. •The stiffening plate issue affects vehicle stability, which could lead to handling problems or structural failure. •These issues were confirmed by BMW’s own inspection report on 1/12/25, contradicting the 12/27 diagnostic. BMW of Great Neck’s negligence directly compromised my vehicle’s safety. I request an investigation into their repair practices to prevent this from happening to others.
NHTSA complaint #11636282 — an unverified report by a vehicle owner.
Jefferson, GA
AIR BAGS
1) Passenger restraint system malfunction. According to information on the web and several BMW forums, this is a common problem on these vehicles and it is a serious and inherently unsafe issue that should necessitate a recall from the manufacturer. The root cause is typically a malfunction of the passenger seat pad that is utilized by the passenger restraint system. BMW service repair cost is $2,700-$3,000. This is really outrageous given that it's part of the safety restraint system and many BMW 5 series (and likely others) have this problem.
NHTSA complaint #11634477 — an unverified report by a vehicle owner.
Jefferson, GA
ELECTRICAL SYSTEM
1) Passenger restraint system malfunction. According to information on the web and several BMW forums, this is a common problem on these vehicles and it is a serious and inherently unsafe issue that should necessitate a recall from the manufacturer. The root cause is typically a malfunction of the passenger seat pad that is utilized by the passenger restraint system. BMW service repair cost is $2,700-$3,000. This is really outrageous given that it's part of the safety restraint system and many BMW 5 series (and likely others) have this problem.
NHTSA complaint #11634477 — an unverified report by a vehicle owner.
Lirhia Springs, GA
ENGINE
I contacted the dealership where I purchased my vehicle called Global Imports on December 6 because the car was running hot. I arrived on Saturday morning was informed that the radiator was leaking and a water pump was leaking that they both needed to be replaced and I would be charged around $3000 to replace it. There were no recalls the service bulletins that I mentioned they advised me were only repair notifications. They said there were no other notifications regarding the radiator only to have the check engine light come back on a week later I took it to a different dealership and I was advised that the 15 year warranty on the flaps which the flaps are not functioning properly. I was advised to take it back to Global Imports .
NHTSA complaint #11631867 — an unverified report by a vehicle owner.
Westlake Village, CACrash
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
The car's hood sensor did not alert us to the fact that the hood was not properly closed. This resulted in the car's hood opening while being driven, causing the driver to lose sight of the road and crashed into a guardrail in a canyon road (see photo). The car is currently being evaluated by the insurance company for a total loss, and the car may be available for inspection currently, although it may also be taken apart by the auto collision company for their estimate evaluation. The failure of the hood latch mechanism to properly and conspicuously notify us prior to driving the car put us at severe risk of being in a life threatening accident as well as potentially imperiling the lives of other drivers or pedestrians. The vehicle was inspected by BMW after I reported the incident to them, and I have a written report from them. BMW concluded they are "technically confident that no manufacturing defects, faults or malfunctions were present in the vehicle that could have contributed to this incident." There were no warning messages of the problem prior to the hood opening. We also provided BMW with a video taken after the crash whereby the hood latch on the right side of the car was intentionally left open, and the hood latch on the left side of the car was closed, and demonstrated in this situation that there was no indication on the BMW i drive screen of any notifications to alert the driver of the hood not being completely closed. Despite asking numerous times for BMW to address the findings in that video, which we shared with them at their request, they never provided any response to the video. I would like to share the video with you but am unable to upload MP4 files onto your platform.
NHTSA complaint #11627712 — an unverified report by a vehicle owner.
Atlantic Highlands, NJ
SEATS
When i have a passenger in the car I will intermittantly get the warning "Passenger restraint system malfunction" which will turn off the air bag to the passenger side when driving even when there is a passenger in the car. From forums it sounds like there is a pressure pad in the seat that is a very common malfunction for BMW. This seems like a pretty critical part to ensure the airbags are operational when a passenger is in the car, and feel it should not be as common a problem as it seems to be.
NHTSA complaint #11591952 — an unverified report by a vehicle owner.