31 of the
293 complaints filed about the BMW X5 SAV
are about the fuel system —
11% of everything owners reported.
The worst model year for it is 2009.
LOST POWER WHILE CRUISING AT 60 M/HR. OTHER CARS ALMOST HIT ME WHEN I WAS TRYING TO MOVE TO THE SIDE FOR SAFETY CAUSING LOTS OF TRAFFIC. THEN WENT TO THE BMW DEALER (PATRICT BMW) IN SCHAUMBURG IL FOR DIAGNOSTIC AND FOUND OUT THERE WAS A PROBLEM IN THE FUEL SYSTEM ELECTRICALLY. THE WIRING HARNESS WERE MELTED , BLEW FUSE AND RELAY AND THEY SAID THE MOTOR ALSO BURNED OUT. I WILL ATTACHED DOCUMENT FROM THE BMW DEALER FOR MOE INFO.
NHTSA complaint #11204941 — an unverified report by a vehicle owner.
2009 BMW X5 DIESEL PASSIVE TANK FAILED. I TOLD THE DEALER AND CALLED BMW CUSTOMER CARE AND TOLD THEM THIS IS EMMISIONS RELATED AND THEY SHOULD HAVE REPLACED IT WHEN THEY REPLACED THE ACTIVE TANK A YEAR AGO. BMW DIESELS WILL NOT PASS SMOG DUE TO DEFECTIVE DESIGNS OF THE ACTIVE AND PASSIVE TANKS THAT CONTAIN DEF. THE SENSORS ARE LOCATED INSIDE THE TANK AND CANNOT BE REPLACED BY AN OVER THE COUNTER BMW PART. HENCE THE WHOLE TANKS HAVE TO BE REPLACED. BMW CUSTOMER SERVICE IS NOT WILLING TO HELP AND BASICALLY TOLD ME TO GO BUY ANOTHER BRAND WHICH I WILL AFTER OWNING 4 BMW. BMW SHOULD BE HEAVILY INVESTIGATED FOR DESIGNING A POOR EMMISIONS SYSTEM FOUND IN THE BMW X5 AND 335D DIESEL VEHICLES SOLD IN THE USA. SHAME ON YOU BMW FOR SCREWING YOUR LOYAL CUSTOMES.
NHTSA complaint #11193272 — an unverified report by a vehicle owner.
EXPERIENCE GLYCOL-LEAKAGE FROM THE EGR (EXHAUST-GAS-RECIRCULATION) VALVE CAN OCCUR. IN COMBINATION WITH TYPICAL SOOT DEPOSITS AND THE HIGH TEMPERATURES NORMALLY PRESENT IN THE EGR MODULE THIS MIGHT RESULT IN SMOLDERING PARTICLES. THIS COULD LEAD TO THE MELTING OF THE INTAKE MANIFOLD AND IN EXTREMELY RARE CASES RESULT IN A FIRE. BMW EXTENDED A RECALL TO EUROPEAN AND ASIAN MODELS BUT NOT THE US MY CAR HAS ONLY 51000 MILES. PLEASE SEE THIS LINK HTTPS://WWW.BMWBLOG.COM/2018/08/14/SOUTH-KOREA-BANS-RECALLED-BMW-MODELS-FROM-PUBLIC-ROADS-UNTIL-ISSUE-IS-FIXED/
NHTSA complaint #11187214 — an unverified report by a vehicle owner.
THIS VEHICLE HAS HAD AN OPEN RECALL 18V-336 SINCE MAY OF 2018 . THE VEHICLE MANUFACTURER HAS YET TO PROVIDE A REMEDY TO CORRECT THIS DANGEROUS DEFECT IN THE VEHICLE. WHEN WILL A REMEDY BE PROVIDED? IT SEEM ALMOST A YEAR WOULD BE ENOUGH TIME TO FIX THIS DEFECT .
NHTSA complaint #11181946 — an unverified report by a vehicle owner.
I AM WRITING THIS LETTER TO SEEK HELPS ON MY 2012 BMW X5 35D (VIN#: [XXX]). I HAVE EXPERIENCED DIESEL SMELL IN THE CABIN IN THE LAST COUPLE OF MONTHS AND I GOT ENGINE CHECK LIGHT CAME ON LAST WEEK. WE CHECKED THE CODE IT SAYING THE EGR COOLER IS BAD AND EGR VALVE IS NOT OPERATING. I WANT TO KNOW IS THERE ANY RECALL OR CAMPAIGN REGARDING THIS PART. THIS IS AN ENVIRONMENTAL EMISSION AND HUMAN HEALTH RELATED ISSUE. I RECALL I SAW THIS PART HAS AN EXTENDED WARRANTY 10 YEARS/120000 MILES. I HAVE BEEN A LOYAL BMW OWNER SINCE 2002 AND I WILL CONTINUE TO DO SO. BUT THIS DIESEL SMELL ISSUE IS CONCERNING ME SINCE IT'S HEALTH RELATED, ESPECIALLY WE HAVE TWO KIDS IN THE CAR EVERY DAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11113258 — an unverified report by a vehicle owner.
THE CAR SHOWED NO SIGNS OF ANY FAILURES, NO WARNING OR SERVICE LIGHTS, AND AS I WAS BACKING OUT OF A CROWDED PARKING LOT THE CAR STARTED EMITTING WHITE SMOKE OUT OF BOTH TAIL PIPES AND STALLED SUDDENLY. THE CAR WOULD NOT IMMEDIATELY RESTART AND I HAD TO PUSH IT BACK INTO A PARKING SPOT TO AVOID OTHER TRAFFIC. THE CAR WAS ABLE TO BE RESTARTED AFTER 10 MINUTES AND AGAIN EMITTED CLOUDS OF HEAVY WHITE SMOKE. AT THIS POINT I CALLED A TOW TRUCK AND HAD IT TOWED TO MY LOCAL BMW DEALER. I WAS INFORMED THAT THE CRANK CASE VENT VALVE APPARENTLY FROZE UP AND NEEDS REPLACING. THIS PART ALSO CALLED PCV VALVE HEATER IS UNDER RECALL FOR MODEL YEARS 2007-2011. MY CAR IS A 2006 AND FROM ONLINE SEARCHES IT APPEARS OTHER 2006 AND OLDER BMW X5S ALSO HAVE EXPERIENCED THE SAME ISSUE IDENTIFIED IN THE RECALL (17V-683, ISSUED IN DEC 2017). I AM TOLD THIS PROBLEM COULD CAUSE THE CAR TO CATCH FIRE IF CONTINUED IN OPERATION AND EVEN AT IDLE OR OFF. HOW CAN THE RECALL BE EXPANDED TO INCLUDE OTHER IMPACTED MODEL YEARS?
NHTSA complaint #11064301 — an unverified report by a vehicle owner.
REPAIRING THE TWIN-TURBO IN MY CAR AGAIN IN LESS THAN A YEAR. LAST YEAR THE HOSES WERE ALL REPLACED THIS YEAR THE DEALER SAYS ONE OF THE TWO TURBO UNITS IN THE VEHICLE NEEDS TO BE REPLACED (SMALLER ONE). THE CAR IS DOING THE SAME THING IT DID LAST YEAR LOSING POWER AND MAKING IT DANGEROUS TO DRIVE IN TRAFFIC. IF I AM AT A LIGHT, IT TAKES ABOUT HALF A BLOCK FOR IT TO ACCELERATE TO NORMAL SPEED. I ENDED UP HAVING THE CARE TOWED TO THE BMW DEALER BECAUSE IT WAS NOT SAFE TO DRIVE IN TRAFFIC. AFTER DOING SOME RESEARCH, THE TURBO HAS BEEN AN ONGOING PROBLEM IN THE X5D. THE CAR IS JUST UNDER 85,000 ORIGINAL MILES AND SINCE I PURCHASED TWO YEARS AGO, HAVE LOGGED LESS THAN 20,000 MILES. .
NHTSA complaint #11054582 — an unverified report by a vehicle owner.
I AM WRITING IN REGARDS TO A TECHNICAL SERVICE BULLETIN / RECALL FROM BMW SI B16 0102 WHICH I OBTAINED FROM THE NHTSA WEBSITE. MY BMW, [XXX], WAS SHOWING AN EMISSIONS FAULT CODE RELATED TO THE PART ADDRESSED IN THE UNLIMITED AGE/MILEAGE TSB. I WENT TO THE DEALER REGARDING THIS ITEM TO FIGURE OUT WHAT CAN BE DONE AT AROUND 110,000 MILES IN APRIL OF 2017. I WAS INFORMED THE PART IS NOT IN STOCK. WHEN I RETURNED IN JUNE TO SEE ABOUT THE SERVICE BEING DONE, I WAS, AGAIN, TOLD THE PART WAS NOT IN STOCK - AND THAT I ALSO DO NOT QUALIFY AS THE VEHICLE NOW HAS 130,000 MILES, AND THE NEW BULLETIN HAS A MILEAGE CUTOFF OF 120,000 MILES. I WAS INFORMED I COULD CONTACT BMW DIRECTLY AND DISCUSS A 'HARDSHIP.' UPON CONTACTING BMW DIRECTLY, I WAS INFORMED THAT THEY WOULD NOT DO ANYTHING TO HELP. I AM ATTACHING THE ORIGINAL TSB AND UPDATED TSB FOR THE DIESEL EXHAUST FLUID ISSUE. I AM ALSO ATTACHING THE RESPONSE FROM BMW. ADDITIONALLY, MY VEHICLE IS NOW EXHIBITING PROBLEMS WITH THE HIGH PRESSURE FUEL PUMP, ANOTHER COVERED EMISSIONS ITEM FOR UNLIMITED MILEAGE; AND AM NOT SEEING ANY RESOLVE FOR THAT. THE TSB IS ATTACHED. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'
NHTSA complaint #11046486 — an unverified report by a vehicle owner.
X5 XDRIVE 35I SAV; WHILE DRIVING UNDER NORMAL STREET AND HIGHWAY CONDITIONS, VEHICLE SPEED AND ENGINE RPM HAVE BECOME UNSTABLE. THIS CAUSES THE VEHICLE TO INCREASE AND DECREASE IT'S SPEED INTERMITTENTLY AND WITHOUT WARNING. THE VEHICLE IS NOT TRUSTWORTHY AS YOU MAY LOSE POWER, OR UNINTENTIONALLY ACCELERATE WHILE TRYING TO EXECUTE A DRIVING MANEUVER, CAUSING A DANGEROUS CONDITION. CHECK ENGINE WARNING LIGHT ILLUMINATES. VEHICLE WAS BROUGHT TO BMW DEALERSHIP (ZT MOTORS) FOR DIAGNOSTICS. SERVICE PERSONNEL STATED THAT THE HIGH PRESSURE FUEL PUMP INDICATED A LOW FUEL PRESSURE AT THE INLET. THIS WOULD TELL ME THAT THE LOW PRESSURE FUEL PUMP IS NOT DELIVERING THE CORRECT FUEL FLOW/PRESSURE TO THE HIGH PRESSURE FUEL PUMP. REF NHTSA CAMPAIGN # 16V746000 ET AL. DIAGNOSTICS ALSO INDICATED THE VALVETRONIC MOTOR SHOWS IT SHORT CIRCUITING. DEALER RECOMMENDED REPLACEMENT OF VALVETRONIC MOTOR, CAM SHAFT AND OIL INJECTORS. THE REPLACEMENT OF THE CAM SHAFT AND OIL INJECTORS ARE UNNECESSARY MAINTENANCE ITEMS, ONLY THE VALVETRONIC MOTOR WOULD NEED TO BE REPLACED, AND FUEL SYSTEM REPROGRAMMED. REF NHTSA CAMPAIGN # 14V176000 ET AL. RECOMMEND RECALL REPLACEMENT OF BOTH HIGH PRESSURE AND LOW PRESSURE FUEL PUMPS, VALVETRONIC MOTOR, VANOS CAM SHAFT AND OIL INJECTORS AS WELL AS REPROGRAMMING OF FUEL OPERATING SYSTEM. ALSO REPLACE CAM SHAFT MOUNTING BOLTS.
NHTSA complaint #11030853 — an unverified report by a vehicle owner.
MY VEHICLE IS HAVING A RECALL REGARDING THE IN-TANK FUEL PUMP SINCE OCTOBER 2016 BMW OF SAN DIEGO HAS FAILED TO PROVIDE A REPLACEMENT PART IN A TIMELY MANNER AND BMW OF EL CAJON HAS JUST PROVIDED THE NECESSARY PART FOR MY PERSONAL VEHICLE I HAVE WAITED ALMOST A YEAR FOR A PART TO BE PROVIDED FOR MY VEHICLE. MOREOVER, THE CAR HAS BEEN EXPERIENCING FAILURES IN IGNITION AND STALLING DUE TO THIS PARTICULAR ISSUE AND POSSIBLY OTHER ISSUES THAT ARE DERIVED FROM THIS SPECIFIC RECALL. OTHER ISSUES REGARDING THE ENGINE COULD BE IN QUESTION DUE TO THE FACT THAT THE ENGINE RARELY SHUTS BY ITSELF WHEN STARTING THE IGNITION, ALSO THERE IS A PROBLEM INVOLVING COLD STARTS IN MOST BMW VEHICLES AND MY CAR IS NOT AN EXCEPTION. THE ENGINE SHUTTING OFF BY ITSELF IS A SPECIAL CONCERN BECAUSE THIS MAY MEAN THERE ARE OTHER FAULTY PARTS LOCATED DEEP WITHIN THE VEHICLE.
NHTSA complaint #11024054 — an unverified report by a vehicle owner.
DRIVE THE VEHICLE ON VACATION AND THE ENGINE WOULD STUDDER AND STALL ON THE HIGHWAY AND AN ERROR PROMPTED ON THE VEHICLE DASHBOARD THAT DISPLAYED "ENGINE MALFUNCTION" REDUCED POWER. OCCASIONALLY THE VEHICLE ENGINE WOULD CUT OFF WHILE ON THE ROAD AND NEEDED TO BE TOWED TO THE DEALERSHIP. THE DEALER DIAGNOSED THAT IT HAS A HIGH PRESSURE FUEL PUMP MALFUNCTION THAT NEEDED TO BE REPLACED AND ALTHOUGH THE VEHICLE IS NOT PART OF THE RECALL IT SHOWED THE SAME SYMPTOMS AS SOME PROBLEMATIC MODELS. THIS OCCURRED WHILE DRIVING THE VEHICLE ON BOTH LOCAL ROADS AND THE HIGHWAY. IN ONE OCCASION, I NEEDED TO RESTART THE CAR TO GET IT TO A SAFE LOCATION.
NHTSA complaint #11020569 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 BMW X5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS) AND 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CRITZ BMW OF SAVANNAH, GEORGIA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/11/17 *BF THE CONSUMER STATED THE FUEL THROTTLE ALSO MALFUNCTIONED. UPDATED 08/23/2017
NHTSA complaint #11006077 — an unverified report by a vehicle owner.
I OWN A BMW X5 DIESEL 2009 MODEL YEAR, SOMETIME 2012 THE DEF ACTIVE TANK WAS REPLACED AS COVERED BY RECALL. NOW IT HAS STARTED TO GIVE THE SAME CEL CODE ( ACTIVE TANK TEMP SENSOR FAILURE). THE REPLACEMENT FOR THIS ISSUE IS VERY COSTLY. THIS IS PART OF EMISSIONS AND BMW DOES NOT WANT ANY REPLACEMENT WITHOUT ANY COST TO CONSUMERS.
NHTSA complaint #10993119 — an unverified report by a vehicle owner.
THIS VEHICLE HAS HAD THREE OPEN RECALLS FOR EXTENSIVE PERIODS OF TIME, THERE IS NO END DATE TO WHEN BMW IS PROMISING TO COMPLETE THE WORK BY, AND THE VEHICLE IS UNSELLABLE AS A RESULT. FOR OVER 18 MONTHS, THERE HAS BEEN A DRIVE AIR BAG RECALL OPEN AND OUTSTANDING WITH NO END DATE. A SECOND AIR BAG RECALL HAS BEEN OPEN FOR AROUND A YEAR, AGAIN WITH NO END DATE. A THIRD RECALL RELATES TO THE FUEL SYSTEM, AND AGAIN THERE IS NO END DATE PROVIDED BY BMW. I HAVE RAISED A COMPLAINT BEFORE WITH NHSTA AND NOTHING HAS BEEN DONE. WE ARE STUCK WITH OUR VEHICLE; NO ONE WANTS TO BUY A CAR WITH OPEN RECALLS AND NO END IN SIGHT. BMW DEALERSHIPS HAVE BEEN TOLD BY BMW NOT TO PURCHASE THESE VEHICLES. THEREFORE WE CANNOT EVEN SELL THE CAR BACK TO BMW FRANCHISES. THIS IS INCREDIBLY UNFAIR, ESPECIALLY SINCE BMW HAS BEEN AWARDED A LARGE SETTLEMENT FROM ITS AIR BAG MANUFACTURER BUT TAKEN NO RESPONSIBILITY FOR FIXING THE VEHICLES AT ALL. WHY IS NHTSA NOT HELPING CONSUMERS SUFFERING LOSSES AT THE HANDS OF THIS TERRIBLE CAR MANUFACTURER?
NHTSA complaint #10991295 — an unverified report by a vehicle owner.
THIS SUV HAS 3 SAFETY RECALLS. BOTH THE AIRBAGS ARE IN THE TAKATA AND THE FUEL PUMP CREATES AND EXTREME RISK TO ME AND MY FAMILY'S LIFE. I DO NOT UNDERSTAND WHY BMW IS AS A COMPANY IS KEEPING THESE FAULTY CARS ON THE ROAD. EVERY TIME I GET IN IT I AM NERVOUS AND AFRAID FOR MY LIFE. NOW MY WIFE AND KIDS DO NOT DRIVE WITH ME IN THE CAR. IT HAS BECOME A HUGE BURDEN. IT IS SHAMEFUL THAT BMW BUT EVEN MORE SO THAT OUR GOVERNMENT WILL ALLOW THESE UNSAFE CARS ON THE ROADS. EVERY TIME I TALKED TO BMW THEY TRY TO DOWN PLAY THE ISSUE. BUT I SIMPLY CAN'T CONTINUE TO DRIVE THIS CAR AND IT'S UNFAIR TO ME BECAUSE DEALERSHIPS WON'T EVEN TAKE IT DUE TO THE SAFETY RECALLS. I KEEP SMELLING FUMES FROM THE CAR AND I BELIEVE THESE CARS ALSO HAVE ADDITIONAL DEFECTS WITH THE RADIATOR TO ADD TO THE ISSUES ALREADY EXPLAINED ABOVE. TODAY THE CAR STALLED AND I SAW SMOKE FROM THE HOOD. I DON'T KNOW IF IT WAS RELATED TO THE FUEL PUMP SITUATION BUT IT'S SO ANNOYING AND FRUSTRATING THAT BMW IS WAITING FOR PEOPLE TO ACTUALLY DIE BEFORE THEY WILL ADDRESS THESE DEFECTS IN THEIR CARS!!!! UNREAL!
NHTSA complaint #10990827 — an unverified report by a vehicle owner.
CRYSTALLIZED DIESEL EXHAUST FLUID (DEF) CLOGGING SELECTIVE CATALYST REDUCTION (SCR) METERING VALVE. VALVE FAILURE. ADDITIONAL SUBSEQUENT DAMAGE TO DEF METERING LINE, NOX SENSOR, WIRING, CONNECTORS, ETC. CHECK ENGINE LIGHT ON. MULTIPLE CODES SET IN COMPUTER. SAME ISSUE WITH SAME SCR METERING UNIT PART # 18 30 7 807 206 (BOSCH OEM) AS ACKNOWLEDGED IN BMW TECHNICAL SERVICE BULLETIN SI B 18 04 12 WHICH COVERS REPLACEMENT OF SELECTIVE CATALYST REDUCTION (SCR) METERING UNIT IN E90 SERIES VEHICLES WITH SAME M57Y DIESEL ENGINE AS MY VEHICLE. BMW HAS EXTENDED WARRANTY COVERAGE FOR MY VEHICLE TO 10 YEARS/120,000 MILES FOR OTHER RELATED DIESEL EXHAUST FLUID (DEF) ISSUES, INCLUDING, BUT NOT LIMITED TO ACTIVE DEF TANK/SENSOR, FOOTWELL MODULE, EGR/NOX SENSORS, ETC.
NHTSA complaint #10972406 — an unverified report by a vehicle owner.
MY FUEL PUMP HAS BEEN FAILING TO CREATE THE CORRECT AMOUNT OF PRESSURE IN THE FUEL LINE, ON AND OFF, FOR SEVERAL MONTHS, RESULTING IN THE VEHICLE SUDDENLY OPERATING AT "REDUCED POWER" WHEN DRIVING. THIS THEN CAUSES ME A SAFETY ISSUE AS I CAN NO LONGER MAINTAIN PROPER SPEEDS, ESPECIALLY WHEN ON THE HIGHWAY. IT ALSO CAUSES ME TO HAVE TO RESTART THE VEHICLE SEVERAL TIMES IN A ROW AS THE VEHICLE OFTEN STALLS OUT SEVERAL TIMES BEFORE FINALLY ACHIEVING THE PROPER PRESSURE. MY VEHICLE IS MODEL YEAR 2012, WHICH BMW STATES IS OUTSIDE OF THE CURRENT RECALL. IT APPEARS THAT MY VEHICLE IS HAVING THE ISSUES OUTLINED IN THE RECALL 16V-746. MY REQUEST HERE IS TO HAVE THE RECALL AMENDED TO INCLUDE MY MAKE MODEL AND YEAR OF VEHICLE.
NHTSA complaint #10970290 — an unverified report by a vehicle owner.
RECEIVED RECALL LATER BACK IN DECEMBER 2016. CONTACTED STEVENS CREEK BMW IN SAN JOSE, CA MULTIPLE TIMES BUT ONLY RECEIVED VOICEMAIL SERVICE. LET NUMEROUS VOICE MESSAGE TO CALL BACK, BUT NEVER RECEIVED A CALL BACK ONCE. EVER SINCE, I HAVE NOT BEEN ABLE TO SCHEDULE AN APPOINTMENT FOR THE RECALL. PRIVATE GARAGE HAS TOLD ME THE IN-TANK FUEL PUMP NEEDS TO BE REPLACED ASAP. RECALL CAMPAIGN NO. 16V-746.
NHTSA complaint #10960037 — an unverified report by a vehicle owner.
"TAKATA RECALL" AIRBAGS HAVE NOT BEEN REPLACED NOR SERVICED. RECALL CAMPAIGN 13V-045: INSPECT BRAKE BOOSTER VACUUM SUPPLY LINE. INVOLVES THE E70 (X5) WITH THE N62TU ENGINE PRODUCED FROM SEPTEMBER 2006 TO MARCH 2010. SI B34 04 13 (LABOR OPERATION 00 61 028)- BRAKE BOOSTER VACUUM SUPPLY LINE WAS REPLACED IN JULY 2013 AT BMW HAWAI'I ... REQUESTING SAFETY RECALL REPAIR PROCEDURE FOR LABOR OPERATIONS 00 61 029 AND SUBLET CODE 4. DUE TO BRAKE BOOSTER 'TOTAL FAILURE'. VEHICLE WILL CONTINUE TO SLIGHTLY MOVE FORWARD WITH BRAKE PEDDLE FULLY PRESSED. VEHICLE WILL MOVE FORWARD WITH BRAKE PEDDLE FULLY PRESSED WHEN VEHICLE IS PLACED IN DRIVE. EXTREMELY DANGEROUS TO TRAVEL UPHILL OR DOWN HILL BECAUSE VEHICLE WILL NOT REMAIN STATIONARY WITH BRAKE FULLY PRESSED. OWNER UNAWARE OF BRAKE BOOSTER FAILURE DUE TO HAVING NO KNOWLEDGE OF BRAKE MECHANICS. ANNOTATED TOTAL FAILURE OF BRAKE BOOSTER AND POSSIBLE BRAKE MASTER CYLINDER. SI B34 04 13 - IF A PRIOR REPAIR WAS PERFORMED- APPLICABLE RECALL PROCEDURESMUST BE STILL PERFORMED. THE REPAIR DESCRIBED IN THIS BULLETIN IS COVERED UNDER WARRANTY REGARDLESS OF TIME OR MILEAGE (P. 4-5).
NHTSA complaint #10958745 — an unverified report by a vehicle owner.
I DID RECEIVED A RECALL LETTER ABOUT MY FRONT DRIVER AIRBAG MODULE IN MARCH 2016 AND IMMEDIATELY CONTACTED BMW OF CAPE COD MASS AND AS A ANSWER THEY SAID THAT THE PART IS NOT AVAILABLE IN THE MOMENT AND I WILL GET SECOND LETTER WHEN IT IS AVAILABLE AND READY FOR REPLACEMENT. IT HAS BEEN ALMOST A YEAR AND THERE IS STILL NO ANSWER. NOW I GET SECOND RECALL LETTER ABOUT THE FUEL PUMP IN MY FUEL TANK. I DO TRAVEL EVERY WEEK FROM CAPE COD MASS TO NEW YORK AND THERE IS STRONG SMELL OF GASOLINE IN MY CAR ON LONG DISTANCE TRAVEL, BUT ACCORDING TO BMW CAPE COD I WILL HAVE TO WAIT FOR THE PART TO BE AVAILABLE AND JUST NEED TO GET USED TO THE SMELL. I TRY TO CALL AND ASK TO ORDER THE PARTS THAT NEED TO BE REPLACED FROM THE RECALL LETTERS AND FROM THE PARTS DEPARTMENT REPLIED THAT THEY CAN GET THE PARTS IN A DAY OR TWO AS LONG AS I AM BUYING IT AS A REGULAR CUSTOMER, BUT AS SOON AS I TRY TO GET THE PARTS REPLACED AS A RECALL I GET A ANSWER THAT THE PARTS ARE NOT AVAILABLE AT THE MOMENT. WHEN I CONTACT BMW OF CAPE COD MASS THE ONLY THING I GET IS THAT I HAVE TO WAIT FOR ANOTHER LETTER - I HAVE NEVER BEEN ASKED FOR MY NAME, CAR VIN OR ANY OTHER INFO, AND LOOKS LIKE THERE IS NOT INTEND THIS RECALL TO BE FIXED. I AM CONCERNED ABOUT MY SAFETY AND WOULD LIKE THIS TO BE FIXED UP. THANK YOU.
NHTSA complaint #10954603 — an unverified report by a vehicle owner.