40 of the 2,918 complaints filed about the Buick Lacrosse are about the seats — 1% of everything owners reported. The worst model year for it is 2011.
40
Complaints
1%
Share of all complaints
2
Crashes
2
Fires
SEATS
Vehicle rear-ended at high rate of speed. Impact included rollover. Driver was buckled but seatbelt and/or seat failure and no air bag deployment for either occupant. Serious bodily injury occurred. Vehicle on hold pending further police investigation and scene reconstruction by multiple agencies.
NHTSA complaint #11712184 — an unverified report by a vehicle owner.
SEATS
Improperly calibrated Stabilitrak ESC system. Accelerator pedal position sensors 1-2 5v reference 3 circuit Heated oxygen 2 sensor Car is losing power and esc light is on along with check engine light
NHTSA complaint #11652672 — an unverified report by a vehicle owner.
SEATS
I am the Fire Marshal in Ashtabula Ohio. Fire occurred in the driver's seat cushion. The origin of the fire was determined to be below the seat covering in the area of the springs and foam padding. the only competent ignition sources in the area are a computer module, power seat motors and seat heater coil. The computer module was eliminated during the investigation leaving only the heater and position motors as competent ignition sources. A review of repair records indicates the owner report power seat issues to the dealer in June 2021 that went unresolved. The dealer records indicate they were unable to replicate the failure. The fire self-extinguished upon consumption of all available oxygen; however, the smoke damage has resulted in complete destruction of interior. As a Certified Fire Investigator, I feel obligated to report a potential problem involving ignition of passenger vehicles. [XXX] Ashtabula Fire Department INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11489528 — an unverified report by a vehicle owner.
SEATS
WINDOWS WILL NOT DEFOG AC BARELY RUNS TOOK IT IN TO A SHOP TO GET A RECHARGE BUT STILL NOTHING. MY SEAT ROCKS BACK AND FORTH LIKE A ROCKING CHAIR ON DRIVER SIDE. I ALSO HAVE PICTURES AND VIDEOS BUT DON'T KNOW HOW SEND COPY PASTE THE LINK TO YOU...
NHTSA complaint #11220495 — an unverified report by a vehicle owner.
SEATS
DRIVER SEAT HAS COLLAPSED. I FIRST NOTICED THIS WHEN I GOT IN TO DRIVE AFTER MY HUSBAND HAD DRIVEN THE CAR AND I HAD TO ADJUST THE REAR VIEW MIRROR...SOMETHING I HAD NEVER HAD TO DO IN THE PAST AND IT KEEPS GETTING WORSE. I CAN NO LONGER SAFELY SEE ABOVE OR AROUND THE SIDE MIRRORS UNLESS I SIT ON A PILLOW.
NHTSA complaint #11190935 — an unverified report by a vehicle owner.
SEATS
MY VEHICLE IS STALLING AND TAKES A LONG TIME TO CRANK AFTER RE-FUELING. I TOOK THE VEHICLE TO A LOCAL DEALERSHIP AND THEY ARE SUGGESTING THAT THE PURGE VALVE SELONOID NEEDS TO BE REPLACED, HOW MAY OTHER COMPLAINTS HAVE BEEN REPORTED? PLEASE ADVISE IF THERE WILL BE ANY ACTION TAKEN REGARDING THIS. AS SOON AS POSSIBLE.
NHTSA complaint #11144858 — an unverified report by a vehicle owner.
SEATS
I BELIEVE MY CAR IS INVOLVED IN THE BUY BACK . I HAVE LEATHER SEATS AND AIRBAG LIGHT ILLUMINATES INTERMITTENTLY WHEN ITEMS ARE PLACED ON SEAT. I HAVE TO SMACK THE PASS SEAT BOTTOM THEN A FEW MOMENTS LATER THE LIGHT GOES OFF I WOULD LIKE INFO ON MY CONCERN DUE TO NO REPLACEMENT PARTS ARE AVAILABLE.
NHTSA complaint #11101940 — an unverified report by a vehicle owner.
SEATS
INSIDE WE WENT TO DISCUSS TERMS. SALESMAN " THIS VEHICLE IS A CBG/CPO, 2 WARRANTIES, IT'S LIKE BUYING A NEW CAR!" HE INSISTED YOU WON'T BE ABLE TO FIND A LACROSSE TOURING, AND WITH THESE WARRANTIES WE GUARANTEE THIS VEHICLE.ONE OWNER,NO ACCIDENTS. FINANCE MANAGER WASN'T PROFESSIONAL! MY CAR WASN'T DETAILED, & HAD SOME MINOR CHIP'S! SALESMAN SAID, BRING IT BACK. SUNDAY 3/19/2017, I'M READING OVER MY CONTRACT ONLY TO FIND OUT 1ST PAYMENT DUE NEXT DAY. THEN GO LOOK OVER THE CAR LIKE SALESMAN SAID TO SEE WHAT NEEDS TO BE DONE. PAINT CHIPPED ON DOOR, PAINT BADLY CHIPPED ON BUMPER, CLEAR COAT ISSUE'S, FRONT WINDSHIELD ENTIRE TOP BUBBLING, LOOKS LIKE A MANUFACTURER DEFECT, CONSOLE PEELING, WINDSHIELD WIPERS NEED TO BE REPLACED, MOLD ON TOP OF WINDOW FRAMES. IT TOOK (4) APPOINTMENTS/TRIPS TO GET MY VEHICLE IN FOR 1ST SERVICE! 4TH TRIP SUCCESS. THEY HAD SAID VEHICLE FOR A MONTH! WHEN I RECEIVED MY CAR BACK IT HAD MORE DAMAGE THAN WHEN I LEFT IT! NOW "FRONT DRIVER'S SEAT BOTTOM IS TORN, REPAIRS NOT FINISHED! MUST ORDER SEAT COVER AND AGAIN TO COMPLETE REPAIRS. GET MY VEHICLE BACK AGAIN. THEY'VE HAD MY CAR MORE THAN I @ 4TH PYMNT! BOTTOM FRONT OF GRILL BROKEN, SAGGING PAINT IN FRONT, SAGGING PAINT REAR, OVER SPRAY IN DOOR JAM RIGHT PASSENGER, REPLACE "WINDSHIELD WIPERS! TOTAL TRIPS TO DEALERSHIP (8)! OVIOUS THE VEHICLE HAS BEEN IN A ACCIDENT! WHOMEVER WAS DRIVING IT AT THE DEALERSHIP HIDE IT THE DEALERSHIP TOLD ME, "ONE OWNER CAR, NO ACCIDENTS! THIS VEHICLE HAS A NEW RIGHT HEADLIGHT, I ONLY RECENTLY FOUND OUT IT'S HAD (19) SERVICES; IN WHICH (3) WERE FRONT END ALIGNMENTS! BODY SHOP, SAID, NEW HEADLAMP, BROKEN GRILL, SAGGING PAINT, FRONT AND REAR WITH OVER SPRAY "NOT ONLY BAD REPAIRS/PAINTING" VEHICLE HAS BEEN IN A ACCIDENT! THE DEALERSHIP SAID TO ME, THIS IS A OLD CAR, WHAT DO YOU EXPECT! WHEN I PURCHASED IT NEW CAR WITH (3) WARRANTIES THEY WERE SELLING.
NHTSA complaint #11063100 — an unverified report by a vehicle owner.
SEATS
COMPLETE BLACKOUT OF MONITOR (NAVIGATION SCREEN) INCLUDING REAR VIEW CAMERA WHILE WHILE DRIVING ON CITY STREETS AND HIGHWAYS AND HAPPENED ONCE DURING STARTUP OF VEHICLE. SOMETIMES BEFORE BLACKOUT VERTICAL LINES APPEAR. ESTIMATED TIME OF BLACKOUT HAS LASTED MORE THAN ONE MINUTE AND I HAVE HAD TO PULL OVER UNTIL IT APPEARS. I HAVE HAD PASSENGERS IN THE VEHICLE WHO HAVE WITNESSED THIS OCCURRENCE. I HAVE TAKEN MY VEHICLE MAYBE 2 OR 3 TIMES TO THE BUICK DEALERSHIP, THE LAST TIME THEY REPLACED THE FULL MONITOR, AS THEY COULD NOT FIND WHAT WAS CAUSING THE PROBLEM. THE PROBLEM IS STILL OCCURRING AND EVEN WORSE BECAUSE ITS HAPPENING MORE FREQUENTLY. I AM GOING TO THE BUICK DEALERSHIP TOMORROW ABOUT THIS AND A NEW PROBLEM WITH THE SEATS NOT HEATING UP, WHICH WAS NEVER A PROBLEM UNTIL THE SCREEN BLANKED OUT ONE NIGHT. I'M SUSPICIOUS IF THIS IS RELATED TO WHATEVER IS CAUSING THE PROBLEM WITH THE MONITOR. THERE MAY BE SOME WIRING/COMPUTER/TECHNICAL GLITCH WHICH NEED TO BE INVESTIGATED. I HOPE THE NHSA WILL INVESTIGATE THIS ISSUE, AS I CONSIDER IT A SAFETY HAZARD. A RESPONSE BACK WOULD BE APPRECIATED.
NHTSA complaint #11052853 — an unverified report by a vehicle owner.
SEATS
2003 BUICK LESABRE. CONSUMER WRITES IN REGARDS TO HOLES, CORROSION AND A SPLIT BENCH DRIVERS SEAT. *LD THE CONSUMER STATED DUE TO THE LESABRE NOT PASSING INSPECTION IT WAS TRADED IN. THE CONSUMER PURCHASED A 2017 BUICK LACROSSE. THE LACROSSE'S BUCKET SEATS EXACERBATED THE CONSUMER'S PRE-EXISTING BACK PAIN. UPDATED 09/26/2017
NHTSA complaint #11029816 — an unverified report by a vehicle owner.
SEATS
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HAD TO PUMP THE BRAKE PEDAL SEVERAL TIMES IN ORDER FOR THE VEHICLE TO STOP. THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. ALSO, THE INSTRUMENT PANEL FAILED TO REMAIN ILLUMINATED IN ORDER FOR THE CONTACT TO VIEW NECESSARY INFORMATION WHILE DRIVING. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE RECEIVED THE AFTERMARKET SEAT COVERING INDICATED IN NHTSA CAMPAIGN NUMBER: 06V417000 (AIR BAGS). THE VEHICLE WAS NOT INCLUDED IN THE RECALL FOR THE COVERING TO BE REPLACED DESPITE THE MANUFACTURER ASSURING THEM IT WAS THE SAME MATERIAL USED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE HUB NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE HAD NOT RECEIVED A SECOND REPAIR FOR THE ABS AND INSTRUMENT PANEL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
NHTSA complaint #10995890 — an unverified report by a vehicle owner.
SEATS
THE SENSOR FOR THE PASSENGER AIRBAG ASSOCIATED WITH THE FRONT PASSENGER SEAT WORKS ERRATICALLY, AND GENERALLY DOES NOT ENABLE THE FRONT PASSENGER AIRBAG WHEN A PASSENGER IS IN THE SEAT. THIS OCCURS WITH A FULL SIZE ADULT IN THE SEAT. THIS CONDITION SEEMS TO OCCUR REGARDLESS OF IDLING OR DRIVING CONDITIONS. IT GENERALLY REPORTS THROUGH INDICATORS THAT THE FRONT PASSENGER AIRBAG IS TURNED OFF AND THE AIRBAG READINESS INDICATOR IS LIT TO INDICATE A PROBLEM.
NHTSA complaint #10928806 — an unverified report by a vehicle owner.
SEATS
DRIVER SEAT MOVES OUT OF POSITION BY ITSELF,I JUST HAD THE STABILI TRAK LIGHT COME ON WHICH IN TURN SHUT OFF MY ABS I HAD REPLACED THE BAD BEARING TODAY BUT WAS TOLD THE OTHER 3 WILL NEED IT ALSO AS THIS BEARING IS A DEFECTIVE PRODUCE AND SHOULD HAVE BEEN RECALLED AS THEY FALL APART SHUTTING OFF YOU ABS SYSTEM.THIS IS NOT A CHEAP VEHICLE TO PURCHASE I ALSO HAD TO REPLACE MY ALL WHEEL DRIVE PUMP WHICH WAS VERY COSTLY I BELIEVE GM SHOULD RECALL THE WHEEL BEARINGS ON THESE VECHILES BEFORE SOMEONE GET HURT! I LIKE GM BUT YOU HAVE DROPPED THE BALL ON THIS ONE!!
NHTSA complaint #10863953 — an unverified report by a vehicle owner.
SEATS
RENTED AUTO FROM ENTERPRISE LEASING COMPANY OF ST. LOUIS, DROVE 412 MILES WITH THE SEAT HEATERS ON. WHEN I GOT OUT OF THE CAR I FELT AN INTENSE BURNING SENSATION ON MY LOWER BACK. BEFORE BED MY HUSBAND LOOKED AT IT AND SAID IT WAS VERY VERY RED. I AM A BACK SLEEPER SO I HAD A VERY RESTLESS NIGHT. BY THE NEXT MORNING THE RED SPOTS HAD BLISTERED AND ARE PAINFUL. I CALLED GM CUSTOMER SERVICE TO REPORT THE INCIDENT AND THEY TOLD ME THAT I WOULD HAVE TO TALK TO ENTERPRISE LEASING COMPANY OF ST. LOUIS; WHICH IS JUST RIDICULOUS - ENTERPRISE DID NOT MAKE THE CAR! EVENTUALLY I WAS GIVEN CASE NUMBER 8-1897481531. I HAVE READ OTHER REPORTS OF GM BEING SUED FOR BURNS FROM SEAT HEATERS, GM SHOULD BE REQUIRED TO INSTALL A SAFETY FEATURE TO PROTECT CONSUMERS FROM THIS FEATURE.
NHTSA complaint #10851655 — an unverified report by a vehicle owner.
SEATS
DEFROSTER,HEAT,A/C,FAN SPEED,RECIRC, HEAT/COOL SEATS FUNCTIONS FAILED (STOPPED WORKING COMPLETLY) WHILE DRIVING IN A SNOW STORM ON JANUARY 12, 2016 ON HIGHWAY US 131 TO TRAVERSE CITY, MI. FOUND RECALL INFORMATION NHTSA # 11V149000. BROUGHT TO DEALER. DEALER SAID NOT COVERRED UNDER RECAL DUE TO VIN #, AND OWNER COST OF $400 + TO REPAIR. CONTACTED BUICK CUSTOMER CARE. SPOKE WITH ASIA AND LESLIE ON 1/15/16, WHO SAID GM COULD NOT HELP. I DESCRIBED LANGUAGE OF THE RECALL AS BEING IDENTICAL TO THE SAFETY HAZARD DESCRIBED IN THE NHTSA LANGUAGE: "WINDSHIELD DEFROSTING AND DEFOGGING SYSTEMS" ON THESE VEHICLES, THE SOFTWARE IN THE ELECTRONIC CLIMATE CONTROL MODULE MAY DISABLE THE ABILITY TO ADJUST THE HEATING, VENTILATION, AND AIR CONDITIONING SYSTEM SETTINGS. IF THIS HAPPENS, THE DRIVER WILL NOT BE ABLE TO CONTROL THE COOLING AND VENTILATION FOR THE VEHICLE. CONSEQUENCE: IF THIS CONDITION AFFECTS THE DEFROST SYSTEM WHEN IT IS REQUIRED, IT MAY DECREASE THE DRIVER'S VISIBILITY AND COULD RESULT IN A CRASH."
NHTSA complaint #10820408 — an unverified report by a vehicle owner.
SEATS
ABS STABILITY TRACKING LIGHTS COME ON, CAR DIES NO POWER STEERING OR BRAKES SEEMS LIKE A SAFETY ISSUE DRIVING A CAR THAT IS STILL MOVING WITH NO STEERING OR BRAKES. IN THE PAST THE FUSE BOX UNDER THE HOOD CAUGHT ON FIRE AND MY ELECTRIC SEATS WOULD NOT SHUT OFF AND BURNT OUT.
NHTSA complaint #10794556 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHILE DRIVING AT APPROXIMATELY 55 MPH AND ACTIVATING THE SEAT HEATER, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000. UPDATED 1/21/16 *SS
NHTSA complaint #10786255 — an unverified report by a vehicle owner.
SEATS
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V755000 (EXTERIOR LIGHTING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT'S VIN WAS ASSOCIATED WITH THE RECALL AS OF NOVEMBER 25, 2014. THE CONTACT STATED THAT THE RECALL REMEDY WAS NOT AVAILABLE. IN ADDITION, THE CONTACT REPORTED THAT THE FRONT PASSENGER SEAT SENSOR WOULD NOT DETECT AN OCCUPANT WHEN THE SEAT WAS OCCUPIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 141,405.
NHTSA complaint #10766391 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE HEAD RESTRAINT MOVED FORWARD. AS A RESULT, THE CONTACT SUSTAINED NECK AND SHOULDER INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
NHTSA complaint #10761667 — an unverified report by a vehicle owner.
SEATS
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE PTS WARNING INDICATOR ILLUMINATED AND THE SEATS OVERHEATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE SEAT SENSOR AND THE PTS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE PTS MODULE WAS REPLACED ON TWO OTHER OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
NHTSA complaint #10749171 — an unverified report by a vehicle owner.