36 of the
1,332 complaints filed about the Buick Lucerne
are about the glass, mirrors and wipers —
3% of everything owners reported.
The worst model year for it is 2006.
36
Complaints
3%
Share of all complaints
1
Crashes
1
Fires
Windows, Mirrors & Wipers complaints by model year
The contact owns a 2009 Buick Lucerne. The contact stated that while driving at an undisclosed speed in rainy weather, the windshield wipers became inoperable, causing the driver's visibility to be significantly reduced and severely rendering the safe operation of the vehicle. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 147,000.
NHTSA complaint #11730411 — an unverified report by a vehicle owner.
CONSUMER STATED THE CONVENTIONAL LAOCATION OF THE EXTERIOR REAR VIEW MIRRORS PRESENT AN OBSTRUCTION TO THE VIEW OF THE DRIVER WHEN PREPAPING TO MAKE TURNS EITHER WAY. *BF THE CONSUMER STATED THE REARVIEW MIRRORS WERE POSITIONED IN SUCH A WAY THAT OBSTRUCTED THE DRIVER'S VIEW. THE CONSUMER BELIEVED THE MIRRORS SHOULD BE POSITIONED HIGHER. UPDATED 09/26/2017
NHTSA complaint #11023190 — an unverified report by a vehicle owner.
VEHICLE HAS NUMEROUS ISSUES OVER THE YEARS. 80K MILES CURRENTLY, TIRES LEAK AIR BECAUSE OF CORROSION ON THE RIMS, THIS IS MY 2ND SET OF TIRES NOT COUNTING THE SET THE VEHICLE CAME WITH, BREAKS HAVE BEEN DONE TWICE, ROTORS HAVE BEEN REPLACED, BOTH FRONT DOOR HANDLES HAVE COME OFF, PROBLEMS WITH THE LEVELER, NOW DOOR LOCKS LOCK/UNLOCK WHILE DRIVING BUT NOT JUST ONCE (MIGHT HAPPEN 6-8 TIMES). LOCAL DEALER & SERVICE STATION HAVE PERFORMED REPAIRS/REPLACEMENTS. ALREADY BEEN UNDER 2 RECALLS.
NHTSA complaint #10896372 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE WINDSHIELD WIPER FLUID FEATURE FAILED TO WORK. THE CONTACT STATED THAT THE FAILURE PROGRESSED WITHOUT WARNING. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V240000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
NHTSA complaint #10670891 — an unverified report by a vehicle owner.
SOMETIME BETWEEN 1998 AND 2008 THE BUICK LINE, AND ALMOST ALL OTHER LINES, ENLARGED THE SIZE OF THE COLUMNS SUPPORTING THE ROOF, MODIFIED THE FRONT SIDE WINDOWS TO ADD A SMALL TRIANGLE OF MATERIAL AT THE FRONT OF THE WINDOWS, AND RAISED THE HEIGHT OF THE SIDE MIRRORS AND RAISED THE HEIGHT OF THE "DASH" ABOVE THE INSTRUMENT CLUSTER. I AM IN EXCESS OF 6 FT TALL AND THIS HAD LITTLE IMPACT ON MY FIELD OF VISION. MY WIFE IS LESS THAN 5 FT AND AGE IS TAKING A TOLL ON BOTH OF US AND THIS HAS A SEVERE IMPACT ON HER FIELD OF VISION, EVEN WITH THE USE OF BOOSTER PILLOWS. THE CURRENT MODELS HAVE THE SAME DESIGN FLAW, EXCEPT FOR THE HONDA CIVIC AND THE FORD FUSION. I HAVE PERSONALLY "TESTED" THIS CONDITION BY LOCATING MYSELF AT AN INTERSECTION WHERE SEVERAL CRASHES, SOME FATAL, AND "SCROOCHING" DOWN AS BEST I COULD TO SIMULATE A 5 FT PERSON WITH THE SEAT AT ITS MAX HEIGHT, AND THERE IS A CRITICAL LOSS OF VISIBILITY, PARTICULARLY TO THE RIGHT. THERE WERE THREE CRASHES, ALL INVOLVED SENIORS, THAT WERE IN A COLLISION BECAUSE THEY PROCEEDING, AFTER STOPPING, TO CROSS THE INTERSECTION IN FRONT OF ONCOMING TRAFFIC. I HEARTILY SUPPORT YOUR PROPOSAL TO DEVELOP SOME TYPE OF RECOMMENDATIONS, OR "RATING", FOR VEHICLES THAT ARE THE MOST APPROPRIATE FOR SENIORS. THANK YOU.
NHTSA complaint #10555863 — an unverified report by a vehicle owner.
I WAS DRIVING DOWN THE HIGHWAY AND FOR NO APPARENT REASON, MY SUNROOF EXPLODED AND SHATTERED INTO TINY PIECES. THE NOISE WAS LIKE A GUNSHOT AND GLASS CAME INTO THE CAR BECAUSE THE VISOR WAS OPEN AT THE TIME. I DID NOT LOSE CONTROL OF THE CAR, BUT THE NOISE DID CAUSE ME TO BE DISTRACTED AND DISORIENTED FOR A SHORT TIME. IF THERE HAD BEEN MORE TRAFFIC, IT MIGHT HAVE BEEN A LOT WORSE. I CAN NOT ATTRIBUTE THE EVENT TO ANY WEATHER CONDITION OR VEHICLE USE CONDITION.
NHTSA complaint #10542630 — an unverified report by a vehicle owner.
I WAS STOPPED WITH ENGINE RUNNING AND AIR CONDITIONER FAN ON HIGH. I TURNED THE WIPERS ON TO CLEAN WINDSHIELD. IMMEDIATELY I WAS OVERCOME WITH EXTREME BURNING IN MY EYES I COULD NOT OPEN THEM. I REACHED FOR DOOR HANDLE AND GOT OUT. I WAS IN A PANIC, HAVING NO IDEA WHAT HAPPENED. I ASKED 2 PEOPLE FOR HELP,THE SECOND PERSON CAME TO MY CAR AND WE SEARCHED CAR FOR SOMETHING BURNING AND FOUND NOTHING. I WAS AFRAID TO GET BACK INTO MY CAR.I HAVE NEVER EXPERIENCED A BURNING IN MY EYES AS THIS. I FELT HELPLESS BECAUSE NO ONE WITNESSED THIS FREAK INCIDENT. FINALLY I USED WET PAPER TOWELS AND COVERED ALL THE AC VENTS AND DROVE HOME IN FEAR THAT IT WAS GOING TO HAPPEN AGAIN. THERE IS NO DOUBT WHAT SO EVER IF I WAS DRIVING WHEN THIS HAPPENED I WOULD OF CRASHED. I COULD NOT SEE. WHEN TUBING BROKE THE FLUID LANDED ON A HOT ENGINE PAET AND THE WATER EVAPORATED AND THE METHANOL VAPORS CAME THROUGH THE AC VENTS DIRECTLY INTO MY FACE. THE BUICK DEALER DIDN'T MENTION OR DISCUSS THIS PLASTIC TUBING BE REPLACED. HE JUST PUT A PIECE OF RUBBER TO HOLD THE ENDS OF BROKEN PLASTIC TUBING. IM VERY UNCOMFORTABLE USING WIPERS NOW BECAUSE AS I MENTIONED IF IT WERE TO HAPPEN WHILE DRIVING I MIGHT AS WELL BE BLIND. I WANT TO KNOW IF THE TUBING IS NOT SUPPOSE TO EVER BREAK AND MORE SO, WHY DID IT COME THROUGH THE AC VENTS THAT WAS ON HIGH.?
NHTSA complaint #10523874 — an unverified report by a vehicle owner.
SUNROOF DRAIN SYSTEM FAILED, CAUSING THE INTERIOR OF THE VEHICLE TO FLOOD. INITIAL DAMAGE WAS REPAIRED UNDER WARRANTY. PROBLEM HAS RECURRED, ON 7/3/13 AT 86,000 MILES, CAUSING FLOODING TO THE INTERIOR OF THE VEHICLE. SAID PROBLEM IS A DANGER TO HEALTH AND SAFETY DUE TO MOLD.
NHTSA complaint #10523429 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH AND NOTICED THAT THE DRIVER'S SIDE VIEW MIRROR WAS OBSTRUCTING HIS VISION WHEN ATTEMPTING A TURN. THE VEHICLE WAS NOT DIAGNOSED OR INSPECTED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
NHTSA complaint #10509304 — an unverified report by a vehicle owner.
BOUGHT CAR WITH RAIN SENSITIVE WINDSHIELD WIPERS 7/09. REPLACED WINDSHIELD WITH RAIN SENSITIVE GLASS 7/10 DUE TO LARGE CRACK IN WINDSHIELD FROM A STONE OR ROCK. SEPT. 2010 I NOTED THAT THE AUTOMATIC WIPERS DIDN'T ALWAYS COME ON WHEN IT STARTED RAINING BUT I COULD MAKE THEM WORK MANUALLY IN THE HIGH SPEED SETTING ONLY. WHEN CAR IN FOR SERVICE AT GM DEALERSHIP, THEY COULD NOT REPLICATE THE PROBLEM, THEREFORE COULD NOT FIX IT. IN MARCH 2011, SERVICE TECH NOTED THAT WINDSHIELD GLASS WAS NOT STAMPED AS GM GLASS. SAID THEY COULD NOT CALL GM TECH SUPPORT OR CHECK THE SWITCH UNTIL WINDSHIELD IS REPLACED WITH OEM GLASS. I ELECTED NOT TO PURCHASE AS NEW WINDSHIELD AT THIS TIME. THE INTERMITTENT WIPER PROBLEM CONTINUED AND BECAME INCREASINGLY DANGEROUS IN ICE AND SNOW DRIVING. IN MARCH 2012 I HAD A NEW WINDSHIELD INSTALLED AT THE GM DEALERSHIP. THAT DID NOT CORRECT THE WIPER PROBLEM. TOOK CAR BACK TO DEALERSHIP AND THIS TIME THEY CALLED GM TECH SUPPORT AND WERE ADVISED TO REPLACE THE MOTOR, WHICH THEY DID. THE AUTOMATIC WIPERS WORKED CORRECTLY UNTIL OCT. 2012 WHEN I TOOK THE CAR IN FOR AN OIL CHANGE. I WAS ADVISED THAT MY WINDSHIELD WIPERS NEEDED REPLACED AND I TOLD THEM TO GO AHEAD AND DO IT. TWO DAYS LATER WHILE DRIVING IN THE RAIN, THE WIPERS AGAIN DIDN'T COME ON AUTOMATICALLY. AGAIN, I COULD MANUALLY SWIPE THE WINDSHIELD ON HIGH SPEED ONLY. IN NOV. 2012 I TOOK CAR BACK TO SERVICE DEPT AT DEALERSHIP AND THEY COULD NOT REPLICATE THE PROBLEM AS THE WIPERS WERE WORKING CORRECTLY ON THAT DAY. THEY SAID THEY COULD NOT CALL GM TECH SUPPORT FOR ADVICE. WHICH LEADS ME TO FEELING LIKE I'M DRIVING AN UNSAFE VEHICLE---NEVER KNOWING IF THE WIPERS ARE GOING TO WORK CORRECTLY..
NHTSA complaint #10488361 — an unverified report by a vehicle owner.
I UNDERSTAND THERE IS A RECALL TO DISABLE AND REMOVE THE HEATED WINDSHIELD SOLUTION FROM THE CAR. THIS IS A FEATURE THAT COST EXTRA WHEN BUYING THE CAR AND I FEEL YOU SHOULD REPAIR IT, NOT JUST REMOVE THE FEATURE. IS THERE ANY REPAIR INSTEAD OF REMOVAL? IF NOT HOW DO YOU COMPENSATE OWNERS FOR THE LOSS OF FUNCTIONALITY OF THE HEATED WINDSHIELD SYSTEM. I LIVE IN THE NORTHEAST AND USE IT OCCASIONALLY IN THE WINTER.
NHTSA complaint #10451226 — an unverified report by a vehicle owner.
NEW BUICK LUCERNE DRIVER SIDE MIRROR DOES NOT COVER BLIND SPOTS. DEALER SAYS IT WORKS AS DESIGNED, AND "TO BE HONEST, YOU ARE NOT THE FIRST TO COMPLAIN ABOUT IT". IT WAS NOT CORRECTED.
NHTSA complaint #10407619 — an unverified report by a vehicle owner.
NEW 2011 BUICK LUCERNE WAS DELIVERED WITH WINDSHIELD GLASS SEVERELY DISTORTING IN BOTTOM TWO INCHES CAUSING SAFETY HAZARD, INCLUDING NAUSEA WHEN DRIVING. OTHER CARS ON THE LOT WERE NOTED WITH THE SAME DEFECT. GM REPRESENTATIVE STATES THAT THE DEALER SERVICE MANAGER SAYS OTHER CARS HAVE IT, THEREFORE IT IS NOT UNSAFE AND WILL NOT BE FIXED.
NHTSA complaint #10378505 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2008 BUICK LUCERNE CXL. THE CONTACT NOTICED THAT THE WINDSHIELD WASHER WAS INOPERABLE. THE DEALER WAS INFORMED AND ADVISED THE CONTACT TO LEAVE THE VEHICLE IN HIS GARAGE. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 16,000. UPDATED 03/25/11*LJ UPDATED 05/03/11*LJ THE CONSUMER STATED THE WINDSHIELD WIPER FLUID FREEZES AND THERE IS NO WAY TO PREVENT IT. UPDATED 08/05/11 UPDATED 09/19/11
NHTSA complaint #10370928 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED WHEN REFUELING THE VEHICLE, GASOLINE WOULD SPEW BACK OUT FROM THE FILLER TUBE AND ONTO THE CONTACT. THE DEALER ADVISED THAT THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. IN ADDITION, THE FRONT DRIVER WINDOW WAS ABNORMALLY SLOW IN OPENING AND WOULD SQUEAK. THE DRIVER SEAT HAS NO PADDING AND WHEN EXITING THE VEHICLE, SHE WOULD HAVE TO TILT THE STEERING WHEEL UPWARD IN ORDER TO EXIT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 19,950. UPDATED 12/7/10 *CN THE CONSUMER ALSO STATED THE TRACTION LIGHT ILLUMINATED AND THE DOOR LOCKS HAD TO REPAIRED. UPDATED EVOQ 03/01/11
NHTSA complaint #10350122 — an unverified report by a vehicle owner.
THE HEATED WINDSHIELD WASHER RECALL 10153 IS NOT SUFFICIENT. THEY ARE NOT OFFERING A REPAIR BUT TO DISABLE IT. I AND MANY OTHERS WHO HAVE THIS OPTION ARE NOT GOING TO GET THE RECALL DONE BECAUSE WE WANT THIS FEATURE TO WORK. BECAUSE OF THIS MANY ARE AT RISK. WHAT IF SOMEONE DOES NOT GET IT DONE AND PARKS THEIR VEHICLE UNDER AN APARTMENT COMPLEX GARAGE AND IT IGNITES? EVEN PEOPLE WHO THAT DO NOT HAVE THIS CAR ARE AT RISK. I BOUGHT A MUCH MORE EXPENSIVE CAR THEN I REALLY NEEDED BECAUSE OF THIS FEATURE. GM SHOULD BE FORCED TO FIND A NEW VENDOR TO DESIGN A REPLACEMENT MODULE. IT'S BEING DISABLED BECAUSE IT IS CHEAPER FOR THEM TO GIVE YOU $100 THEN TO REDESIGN AND FIX THE PROBLEM. WHAT WILL BE NEXT, IF THE ABS MODULES START TO BURN AND THE VENDOR GOES OUT OF BUSINESS WILL THEY THEN HAVE A RECALL TO DISABLE THE ABS? I PLEAD WITH YOU TO NOT LET GM GET AWAY WITH THIS. THANK YOU
NHTSA complaint #10346912 — an unverified report by a vehicle owner.
INSTRUMENT PANEL ON 2007 BUICK LUCERNE DIFFICULT TO READ IN THE DAYLIGHT. THE GAUGES ARE RECESSED IN TUNNELS SUCH THAT THE LIGHT DOESN'T MAKE READING THE TEMPERATURE ,GAS AND SPEEDOMETER READABLE. THIS IS A DESIGN DEFECT.
NHTSA complaint #10346481 — an unverified report by a vehicle owner.
THIS COMPLAINT IS AN EXACT COPY OF ANOTHER ONE BECAUSE WE EXPERIENCE THE EXACT SAME ISSUE. DURING FREEZING RAIN OR SNOW CONDITIONS THERE IS A BUILD-UP OF ICE AT THE BASE OF THE WINDSHIELD BELOW THE POINT OF THE DEFROSTERS. HEAT FROM THE DEFROSTER SYSTEM CANNOT REACH THE AREA OF BUILD-UP CAUSING THE WIPERS TO CONSTANTLY PASS OVER THE ICE AND BECOME CLOGGED WITH ICE WHICH IS THEN DRAGGED ACROSS THE WINDSHIELD CAUSING POOR VISIBILITY AND A POTENTIAL DRIVING HAZARD. IN JUST A FEW MILES OF DRIVING IT WAS NECESSARY TO PULL OVER AND SCRAPE THE WINDSHIELD AND CLEAR THE ICE FROM THE WIPERS IN ORDER TO HAVE ADEQUATE VISIBILITY. THIS IS A POTENTIAL SAFETY CONDITION DUE TO THE LIMITING OF VISIBILITY AND THE REPEATED STOPS TO CLEAR THE ICE.
NHTSA complaint #10335442 — an unverified report by a vehicle owner.