102 of the 4,456 complaints filed about the Buick Regal are about the suspension — 2% of everything owners reported. The worst model year for it is 1996.
102
Complaints
2%
Share of all complaints
2
Crashes
0
Fires
SUSPENSION
Rear passenger side toe link did fracture causing vehicle to spin out of control.
NHTSA complaint #11750502 — an unverified report by a vehicle owner.
SUSPENSION
Dear NHTSA, I am submitting a formal complaint regarding a 2019 Buick Regal, which I purchased as a used vehicle in 2023 with approximately 19,000 miles. Since owning the car, I have added only 14,000 miles, yet I have experienced multiple significant and ongoing issues that raise serious concerns about the safety, reliability, and warranty service associated with this vehicle. Vehicle Problems: Suspension Issues: Shortly after purchase, the car has had persistent suspension problems, which negatively affect stability and ride quality. The dealership has replaced multiple suspension components, but the issue continues and remains unresolved. General Motors (GM) initially agreed to cover these repairs even if my warranty expired and also stated I would qualify for a vehicle buyback. They have now backtracked and are refusing to honor that commitment, despite the ongoing unresolved safety issue Electrical and Transmission Malfunctions: I have reported intermittent electrical and transmission issues to the dealer. These include erratic shifting, hesitation, and occasional system malfunctions. Each time, I have been told they cannot replicate the problems, so no repairs have been made. These issues are intermittent, but they occur while driving and are potentially dangerous. Delays in Repairs and Warranty Coverage: The dealership delayed parts ordering and repairs for my suspension concerns until after my warranty expired. This delay appears to have been intentional, potentially to avoid honoring warranty coverage. Refusal to Service Due to Location (Puerto Rico): I live in Puerto Rico, and both GM and the dealership have stated that they are limited in what they can do for me because of my location. For example, I was told they cannot order a replacement windshield to Puerto Rico, and that what they can do based on a buyback or warranty coverage is limited. I have been patient and waited for the dealership and GM to make things right for 2 years.
NHTSA complaint #11665701 — an unverified report by a vehicle owner.
SUSPENSION
My car has had suspension issues for 2 years and I have repeatedly taken the car to the dealership.
NHTSA complaint #11665342 — an unverified report by a vehicle owner.
SUSPENSION
Hard to be able to control the vehicle due to something going on the rear
NHTSA complaint #11590501 — an unverified report by a vehicle owner.
SUSPENSION
The subframe rotted into rusted into
NHTSA complaint #11551524 — an unverified report by a vehicle owner.
SUSPENSION
My vehicle has an electrical problem due to the recall. I took it into the Buick dealer. They could not find an electrical problem. But there is an electrical problem. And has been since I bought it at Jim Riles in Washington Township Michigan.
NHTSA complaint #11522063 — an unverified report by a vehicle owner.
SUSPENSION
Front subframe rotted out where my control arm connects. Cannot safetly drive. There should be a recall on this part. There isnt one so now im stuck paying to fix it. Rear coil spring cracked, cannot fix due to recall of all gm coil spring. Cannot buy new part to fix it.
NHTSA complaint #11507125 — an unverified report by a vehicle owner.
SUSPENSION
The contact owns a 2013 Buick Regal. The contact stated that while driving around curves, the vehicle felt wobbly and unstable. No warning light was illuminated. The vehicle was not diagnosed. The dealer was not notified of the failure. The contact stated that she received notification of NHTSA Campaign Number: 20V764000 (Suspension). The manufacturer was notified of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 112,000.
NHTSA complaint #11487209 — an unverified report by a vehicle owner.
SUSPENSION
I made a right hand turn on a 25 mph street in my vehicle and the butt end of my vehicle kicked out and i temporarily lost control of my vehicle. I then heard a high pitch squealing and a thud. I was able to gain control of my vehicle and safely pull into a parking lot where my i saw my rear pass side tire jammed into the wheel well. I had my vehicle towed to the dealership Classic Painesville as it is under warranty. I found out that the toe link fractured due to corrosion and bent the passenger side trailing arm when it snapped. My warranty company will not cover the 1650 dollar repair due to corrosion, and the dealership will not cover the safety recall since my VIN is not listed under the recall notice. I pointed out that the General motors website motorsafety.org provides details on the "salt belt: area concerning this same issue. 2012 – 2013 Buick Regal 2013 Chevrolet Malibu 2010 – 2013 Buick Lacrosse Recall summary The recall concerns the toe links at the rear underside of the car, which hold the rear wheels straight. The toe links are coated to protect them from road debris and corrosion, but the supplier applied too much coating, paradoxically making the protective layer more likely to chip off. GM has issued the recall in specific states in the “Salt Belt,” where salt is used to de-ice roads in the winter. Without their protective coating, salt can corrode the metal toe links and cause them to break. The recall will include models that were sold or ever registered in the following states: Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. My vehicle had no previous issues and was just into the dealership for an oil, change-tire rotation and a 50 point inspection 2 wks ago. There were no warning and the failure was sudden.
NHTSA complaint #11485173 — an unverified report by a vehicle owner.
SUSPENSION
Driving 50km per hr, went over railway crossing, then the car became unstable, rear felt loose as if it was drifting. Stopped the car had a look under the cars driver side rear end, and noticed the bar connecting tire the rest of vehicle was fractured, don't know the exact name of it. The car only has a out 145000 km on it. I live in Canada. The consumer has stated that the rear tow link was the part that was broken.
NHTSA complaint #11479283 — an unverified report by a vehicle owner.
SUSPENSION
The contact owns a 2011 Buick Regal. The contact stated that while driving at approximately 25 MPH, there was a squeaking noise coming from the wheels and the vehicle was driving very loosely. The contact noticed that the lower control arm in the rear of the vehicle was fractured. The contact was a certified mechanic and diagnosed that the rear suspension needed to be replaced. The dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was 180,000.
NHTSA complaint #11466219 — an unverified report by a vehicle owner.
SUSPENSION
The contact owned a 2012 Buick Regal. The contact stated while her husband was attempting to decelerate to speed, the vehicle accelerated independently and crashed into an apartment building. No further information was available. The driver and the contact (front passenger) were taken by an ambulance to the hospital to seek assistance with their injuries. No further information was available. A police report was filed. The vehicle was not drivable. The insurance company deemed the vehicle a total loss. The vehicle was towed to a towing lot. A dealer was not contacted. The manufacturer had been informed of the failure. The contact stated that 3 weeks later, she received notification of NHTSA Campaign Number: 20V764000 (Suspension). The failure mileage was approximately 43,000
NHTSA complaint #11461208 — an unverified report by a vehicle owner.
SUSPENSION
The contact's son-in-law owns a 2012 Buick Regal. The contact received notification of NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11439340 — an unverified report by a vehicle owner.
SUSPENSION
The contact owns a 2012 Buick Regal. The contact stated that the vehicle would not immediately start up, and while at a stop light the entire vehicle would shake and vibrate. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The VIN was included in NHTSA Campaign Number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 72,000. Parts distribution disconnect.
NHTSA complaint #11432711 — an unverified report by a vehicle owner.
SUSPENSION
Broken left side rear lateral toe link causing severe vehicle stability issue. Subsequent inspection of right side shows initial crack in same area.
NHTSA complaint #11430995 — an unverified report by a vehicle owner.
SUSPENSION
The contact owns a 2012 Buick Regal. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
NHTSA complaint #11425792 — an unverified report by a vehicle owner.
SUSPENSION
The contact owns a 2012 Buick Regal. The contact received a notification for NHTSA Campaign Number: 20V764000 (Suspension); however, the parts for the repair were unavailable. The dealer had been notified about the recall; however, the contact was informed that the parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Vin tool confirms parts not available.
NHTSA complaint #11421715 — an unverified report by a vehicle owner.
SUSPENSION
The contact owns a 2012 Buick Regal. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
NHTSA complaint #11421289 — an unverified report by a vehicle owner.
SUSPENSION
TL* THE CONTACT OWNS A 2012 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED QUALITY BUICK GMC OF ENGLEWOOD (406 GRAND AVE, ENGLEWOOD, NJ 07631, (201) 871-0606) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11412993 — an unverified report by a vehicle owner.
SUSPENSION
TL* THE CONTACT OWNS A 2012 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BALISE CHEVROLET BUICK GMC (440 HALL OF FAME AVE, SPRINGFIELD, MA 01105) AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11408224 — an unverified report by a vehicle owner.