Owners have filed 150 complaints
about the 2002 Buick Regal with NHTSA between 2002 and 2024.
The largest single group is the engine & cooling.
Across this model's run it ranks 8 of 21 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 46
Against the median year of the Buick Regal. 50 means typical for this
model; 100 means roughly double.
Severity — 100
23.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 23
14% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Switch
519.2%
Ignition
519.2%
Seat Heater/Cooler
415.4%
RIM
311.5%
Catalytic Convertor
311.5%
Instrument Cluster/Panel
27.7%
Wheel Bearing
27.7%
Body
27.7%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
54.6%
1,000 – 9,999 miles
21.8%
10,000 – 24,999 miles
21.8%
25,000 – 49,999 miles
1715.6%
50,000 – 74,999 miles
1816.5%
75,000 – 99,999 miles
2623.9%
100,000 – 149,999 miles
2422.0%
150,000+ miles
1513.8%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Configuration
Overall
Front
Side
Rollover
2002 Buick Regal 4-DR w/SAB
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2002 Buick Regal 4-DR
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When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2002peak 6Mar 2024
NHTSA investigations into the 2002 Buick Regal
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA07008Opened 12 Jun 2007Closed 1 May 2008ENGINE AND ENGINE COOLING
ENGINE COMPARTMENT FIRE
BY LETTER DATED MARCH 12, 2008, GENERAL MOTORS CORP. (GM) HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL (IDENTIFIED BY NHTSA RECALL NUMBER 08V-118) TO ADDRESS A DEFECT IN APPROXIMATELY 207,542 MODEL YEAR (MY) 1997-2003 BUICK REGAL GS AND PONTIAC GRAND PRIX GTP VEHICLES EQUIPPED WITH THE L67 SUPERCHARGED VERSION OF GM'S 3800 SERIES II V6 ENGINE.THE RECALLED REGAL GS VEHICLES WERE BUILT FROM AUGUST 1996 TO JUNE 2003 AND THE GRAND PRIX GTP FROM MARCH 1996 THROUGH JANUARY 2003.ACCORDING TO GM, OIL MAY ESCAPE PAST THE VALVE COVER GASKET ON THE FRONT CYLINDER BANK (CYLINDERS 1-3-5) AN...
EA02030Opened 22 Oct 2002Closed 9 Mar 2004FUEL SYSTEM, GASOLINE:DELIVERY
ENGINE COMPARTMENT FIRES
EA02-030 IS CLOSED WITH GMEA02-030 IS CLOSED WITH GM?S ACTIONS IN 03V-473 AND 04V-090 RECALLING APPROXIMATELY 529,000 MY 1998-99 C- AND H-BODY VEHICLES EQUIPPED WITH DEFECTIVE FUEL PRESSURE REGULATORS.THESE VEHICLES WERE EQUIPPED WITH PLASTIC INTAKE MANIFOLDS THAT ARE UNABLE TO CONTAIN PRESSURES THAT OCCUR IN SOME BACKFIRE EVENTS AND DEFECTIVE FUEL PRESSURE REGULATORS WITH LEAKING DIAPHRAGMS THAT CAN PROVIDE A SOURCE OF FUEL TO PRODUCE A COMBUSTIBLE AIR-FUEL MIXTURE IN THE MANIFOLD.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY ODI THAT NO SAFETY DEFECT EXISTS IN THE VEHICL...
Recalls on the 2002 Buick Regal
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
15V701000
ENGINE AND ENGINE COOLING:ENGINE
General Motors LLC (GM) is recalling certain model year 1998-1999 Chevrolet Lumina and Oldsmobile Intrigue, 1997-2004 Buick Regal and Pontiac Grand Prix, 2000-2004 Chevrolet Impala, and 1998-2004 Chevrolet Monte Carlo vehicles. The affected vehicles were previously repaired under recalls 08V-118, 09V-116, and 15V-201 to address the possibility that engine oil may drip onto the hot exhaust manifold.
Risk: Engine oil that drips onto the hot surface of the exhaust manifold may result in a fire.
09V116000
ENGINE AND ENGINE COOLING
GENERAL MOTORS IS RECALLING 1,497,516 MY 1997-2003 BUICK REGAL, MY 1998-2003 CHEVROLET LUMINA, MONTE CARLO AND IMPALA, MY 1998-1999 OLDSMOBILE INTRIGUE, MY 1997-2003 PONTIAC GRAND PRIX VEHICLES EQUIPPED WITH A 3.8L V6 NATURALLY ASPIRATED ENGINE. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH DROPS OF ENGINE OIL MAY BE DEPOSITED ON THE EXHAUST MANIFOLD THROUGH HARD BRAKING.
Risk: IF THE MANIFOLD IS HOT ENOUGH AND THE OIL RUNS BELOW THE HEAT SHIELD, IT MAY IGNITE INTO A SMALL FLAME AND MAY SPREAD TO THE PLASTIC SPARK PLUG WIRE CHANNEL AND BEYOND INCREASING THE RISK OF AN ENGINE COMPARTMENT FIRE.
09E005000
STEERING
DORMAN IS RECALLING 979 STEERING KNUCKLES, DORMAN P/NOS. 697-902 AND 697-903, SOLD UNDER DORMAN'S "OE SOLUTIONS<SUP>TM</SUP>" BRAND NAME, AND NAPA P/NOS. 7-8502 AND 7-8503 WHICH WERE SOLD FOR REPLACEMENT USE ON THE VARIOUS VEHICLES LISTED ABOVE. A POTENTIAL MATERIAL OR DESIGN DEFECT COULD RESULT IN THE STEERING KNUCKLE BREAKING IN THE HUB AREA.
Risk: A BROKEN STEERING KNUCKLE COULD RESULT IN LOSS OF STEERING CONTROL AND A POSSIBLE CRASH WITHOUT WARNING.
08E063000
STEERING
DORMAN PRODUCTS IS RECALLING 3,900 INTERMEDIATE STEERING SHAFTS DORMAN PART NOS. 425-151, 425-152, AND 425-153, (SOLD UNDER DORMAN'S "OE SOLUTIONS" BRAND NAME), BALKAMP #'S 7-3057, 7-3058, 7-3059 (SOLD UNDER THE "NAPA" BRAND NAME), AND PLATINUM PARTS #'S 2425151, 2425152, AND 2425153 MANUFACTURED DURING THE MONTH OF SEPTEMBER 2007. THESE REPLACEMENT STEERING SHAFTS CAN BE USED ON THE VEHICLES LISTED ABOVE. THE WELD CONNECTING THE INNER TUBE TO THE OUTER TUBE MAY BE DEFECTIVE.
Risk: IF THE WELD FAILS, LOSS OF STEERING COULD RESULT, POSSIBLY RESULTING IN A VEHICLE CRASH.
08V118000
ENGINE AND ENGINE COOLING
GM IS RECALLING 207,542 MY 1997-2003 BUICK REGAL AND PONTIAC GRAND PRIX VEHICLES EQUIPPED WITH A 3.8L SUPERCHARGED V-6 ENGINE. THESE VEHICLES HAVE HIGHER FRONT ROCKER COVER GASKET TEMPERATURES, CREATING THE POTENTIAL FOR EARLIER DEGRADATION OF THE FRONT ROCKER COVER GASKET AND EVENTUAL OIL SEEPAGE.
Risk: CERTAIN UNDERHOOD FIRES MAY BE CAUSED BY DROPS OF ENGINE OIL, FROM SEEPAGE OR SPILLAGE, BEING DEPOSITED ON THE EXHAUST MANIFOLD THROUGH HARD BRAKING. IF THE MANIFOLD IS HOT ENOUGH AND THE OIL RUNS BELOW THE HEAT SHIELD, IT MAY IGNITE INTO A SMALL FLAME AND, IN SOME INSTANCES, THE FIRE MAY SPREAD TO THE PLASTIC SPARK PLUG WIRE CHANNEL AND BEYOND.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2015501105,933 units in Canada
Engine
On certain vehicles equipped with a 3.8L engine, degradation of the front rocker cover gasket may result in eventual oil seepage. Under hard braking, drops of engine oil may be deposited on the exhaust manifold. If the manifold is hot enough and the oil runs below the heat shield, it may ignite into a small flame and, in some instances, the fire may spread to the plastic spark plug wire channel and beyond. An under-hood fire could result in injury and/or property damage. Correction: Dealers will replace the engine’s front valve cover and front-valve-cover gasket with new parts. The engine’s plastic “beauty” cover and plastic oil-fill-tube extension will also be removed, if they haven’t been already. Note: This recall supersedes and is an expansion of recalls 2008-081, 2009-105 and 2015-145. All vehicles having been inspected and/or serviced under the previous recall will require re-inspection and repair.
Recall 2009105128,726 units in Canada
Engine
On certain vehicles equipped with a 3.8L naturally aspirated engine, degradation of the front rocker cover gasket may result in eventual oil seepage. Under hard braking, drops of engine oil may be deposited on the exhaust manifold. If the manifold is hot enough and the oil runs below the heat shield, it may ignite into a small flame and, in some instances, the fire may spread to the plastic spark plug wire channel and beyond. An under-hood fire could result in property damage, personal injury or death. Correction: Dealers will remove the spark plug wire retention channel at the front of the engine and install two new-revised spark plug wire retainers.
Recall 200808121,046 units in Canada
Engine
On certain Grand Prix GTP and Regal GS vehicles equipped with a 3.8L supercharged engine, degradation of the front rocker cover gasket may result in eventual oil seepage. Under hard braking, drops of engine oil may be deposited on the exhaust manifold. If the manifold is hot enough and the oil runs below the heat shield, it may ignite into a small flame and, in some instances, the fire may spread to the plastic spark plug wire channel and beyond. An under-hood fire could result in property damage, personal injury or death. Correction: Dealers will install an updated front rocker cover gasket.
Reports where the owner recorded a crash, a fire, an injury or a death.
Clover, SCFire
ENGINE
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT WAS DRIVING AT 45 MPH, WHEN HE DETECTED A BURNING ODOR AND SAW SMOKE COMING FROM UNDER THE HOOD. THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AS A FALSE SENSOR, OIL LEAK, AND BRAKE FLUID LEAK. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO WILLIAM BUICK GMC (8201 SOUTH BLVD, CHARLOTTE, NC 28273) BUT WAS INFORMED THE RECALL REPAIR COULD NOT BE DONE BECAUSE OF RUST UNDER THE HOOD AND LIABILITY ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11398872 — an unverified report by a vehicle owner.
Ankeny, IDFire
ENGINE
TL* THE CONTACT'S SON OWNED A 2002 BUICK REGAL. THE CONTACT STATED WHILE DRIVING 25 MPH, SHE SAW SMOKE EXITING THE FRONT OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE PARKED THE VEHICLE ON THE SIDE OF THE ROAD AND WHEN SHE OPENED THE HOOD SHE SAW FIRE LOCATED IN THE ENGINE COMPARTMENT. THE CONTACT STATED SHE WAS ABLE TO EXTINGUISH THE FIRE WITH A FIRE EXTINGUISHER. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO A TOW LOT. THE CONTACT STATED RECEIVED NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) TWO WEEKS AFTER THE FAILURE. THE CONTACT CALLED GLENDENNING MOTOR COMPANY (1100 E SOUTH ST, MT AYR, IA 50854) TO MAKE THEM AWARE OF THE FAILURE HOWEVER SHE WAS INFORMED NO ASSISTANCE COULD BE OFFERED AS THE VEHICLE WAS NOT REPAIRABLE. THE VEHICLE WAS TOTALED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11309280 — an unverified report by a vehicle owner.
at 83,100 milesNewark, CAFire
ENGINE
TL* THE CONTACT OWNS A 2002 BUICK REGAL. WHILE STATIONARY, THE VEHICLE CAUGHT FIRE UNDER THE BEAUTY COVER WHERE OIL HAD LEAKED ONTO THE INTAKE MANIFOLD. A POLICE REPORT WAS NOT FILED. THE CONTACT EXTINGUISHED THE FIRE THE FIRST TIME. THE FIRE OCCURRED A SECOND TIME WITHIN THE SAME DAY AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. FREMONT BUICK GMC IN FREMONT, CALIFORNIA WAS MADE AWARE OF THE FIRES AND REQUESTED THAT THE CONTACT PAY FOR A VEHICLE INSPECTION. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VEHICLE WOULD BE FULLY INSPECTED. UPON INSPECTION, IT WAS DETERMINED THAT THE RETAINERS ON THE VEHICLE WERE INSTALLED IMPROPERLY. THE FAILURE MILEAGE WAS 83,100. *LN *BF UPDATED 7/26/18
NHTSA complaint #11032795 — an unverified report by a vehicle owner.
at 89 milesNewark, CAFire
UNKNOWN OR OTHER
SECOND TIME AROUND MY BUICK REGAL CAUGHT ON FIRE AS IT SAT IN DRIVEWAY MY CAR HAS BEEN A VIN THAT FIT THE SAFTEY RECALL SINCE 2007 3RD OR 4TH ONE SINCE I BOUGHT MY CAR FROM DEALERSHIP MY CAR HAS 5 RECALLS WHICH 3 ARE RECALL CAMPAIGN SO DEALER FIXED ONLY PART OF THE RECALL IN FEB 18 2016 I WAS SENT ANOTHER SAFETY RECALL LETTER ASKING ME TO GO BACK TO GET EXTRA WORK DONE OR NEWER PARTS DEALER SAID NO SO NOW IT'S SEPTEMBER 25/26 2017 AND FIRE HAPPENS AGAIN THIS TIME WAS A BIGGER ISSUE HAD FIREDEPARTMENT CALLED OUT ALL THE FLAMES CAME FROM UNDER THE BEAUTY COVER AND VALVE COVER LEAK WHICH WAS A RECALL FOR SEVERAL YEARS THEY FIXED WITH BETTER PARTS BUT STILL HAVE A FIRE DEALERSHIP SAID NO GET MY CAR OUT THERE SHOP AND AGM TELLS ME SORRY CAN'T DO ANYTHING FOR U BECAUSE MY CAR 2002 OLD NO WARRANTIES BUT IT'S A SAFTEY RECALL ALMOST EVERY YEAR SINCE MY CAR WAS BOUGHT NO PARTS AVAILABLE NOT SURE Y I GET ONLY HALF RECALL DONE AND NOT DO THE FULL RECALL CORRECTLY THERE FOR THEY SHOULD BE HELP RESPONSIBLE FOR THE FIRE SINCE THEY NEVER TOOK MY COVER OFF THEY WERE VERY AWARE OF THAT I CAN'T DO ANYTHING FOR THIS ISSUE I HAVE HAD 7 CLAIMS SINCE FIRST TIME CAR ON FIRE JAN 6 2016 AND CLAIM #11 CLAIM STORY FOR NHTSA CALLED EVERYONE I COULD EVEN MY LOCAL NEWS BUT NO ONE WILL HELP ME BECAUSE IT'S A FIGHT AGAINST GM IT'S SO WRONG NOT FAIR THAT THIS HAPPENS TO PEOPLE I DON'T WANT MONEY OR BIG DEAL I JUST WANT A CAR THAT DOESN'T CATCH FIRE EVERY YEAR I NEED HELP PLEASE !!! ALSO I WOULD LIKE MORE INFO ON WHAT CAMPAIGN MEANS FOR THE SITUATION !?
NHTSA complaint #11030081 — an unverified report by a vehicle owner.
at 89 milesNewark, CAFire
ENGINE
SECOND TIME AROUND MY BUICK REGAL CAUGHT ON FIRE AS IT SAT IN DRIVEWAY MY CAR HAS BEEN A VIN THAT FIT THE SAFTEY RECALL SINCE 2007 3RD OR 4TH ONE SINCE I BOUGHT MY CAR FROM DEALERSHIP MY CAR HAS 5 RECALLS WHICH 3 ARE RECALL CAMPAIGN SO DEALER FIXED ONLY PART OF THE RECALL IN FEB 18 2016 I WAS SENT ANOTHER SAFETY RECALL LETTER ASKING ME TO GO BACK TO GET EXTRA WORK DONE OR NEWER PARTS DEALER SAID NO SO NOW IT'S SEPTEMBER 25/26 2017 AND FIRE HAPPENS AGAIN THIS TIME WAS A BIGGER ISSUE HAD FIREDEPARTMENT CALLED OUT ALL THE FLAMES CAME FROM UNDER THE BEAUTY COVER AND VALVE COVER LEAK WHICH WAS A RECALL FOR SEVERAL YEARS THEY FIXED WITH BETTER PARTS BUT STILL HAVE A FIRE DEALERSHIP SAID NO GET MY CAR OUT THERE SHOP AND AGM TELLS ME SORRY CAN'T DO ANYTHING FOR U BECAUSE MY CAR 2002 OLD NO WARRANTIES BUT IT'S A SAFTEY RECALL ALMOST EVERY YEAR SINCE MY CAR WAS BOUGHT NO PARTS AVAILABLE NOT SURE Y I GET ONLY HALF RECALL DONE AND NOT DO THE FULL RECALL CORRECTLY THERE FOR THEY SHOULD BE HELP RESPONSIBLE FOR THE FIRE SINCE THEY NEVER TOOK MY COVER OFF THEY WERE VERY AWARE OF THAT I CAN'T DO ANYTHING FOR THIS ISSUE I HAVE HAD 7 CLAIMS SINCE FIRST TIME CAR ON FIRE JAN 6 2016 AND CLAIM #11 CLAIM STORY FOR NHTSA CALLED EVERYONE I COULD EVEN MY LOCAL NEWS BUT NO ONE WILL HELP ME BECAUSE IT'S A FIGHT AGAINST GM IT'S SO WRONG NOT FAIR THAT THIS HAPPENS TO PEOPLE I DON'T WANT MONEY OR BIG DEAL I JUST WANT A CAR THAT DOESN'T CATCH FIRE EVERY YEAR I NEED HELP PLEASE !!! ALSO I WOULD LIKE MORE INFO ON WHAT CAMPAIGN MEANS FOR THE SITUATION !?
NHTSA complaint #11030081 — an unverified report by a vehicle owner.
at 226,000 milesBEL Aire, KSFire
ENGINE
TL* THE CONTACT OWNS A 2002 BUICK REGAL. WHILE REFUELING THE VEHICLE, THE CONTACT NOTICED SMOKE COMING FROM THE ENGINE COMPARTMENT. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE ENGINE COMPARTMENT CAUGHT FIRE. THE CONTACT EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 226,000.
NHTSA complaint #10920330 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Wheaton, IL
ELECTRICAL SYSTEM
Dealership sold car knowing there’s recalls and never fixed
NHTSA complaint #11576552 — an unverified report by a vehicle owner.
Wheaton, IL
ENGINE
Dealership sold car knowing there’s recalls and never fixed
NHTSA complaint #11576552 — an unverified report by a vehicle owner.
Wheaton, IL
SERVICE BRAKES
Dealership sold car knowing there’s recalls and never fixed
NHTSA complaint #11576552 — an unverified report by a vehicle owner.
Clover, SCFire
ENGINE
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT WAS DRIVING AT 45 MPH, WHEN HE DETECTED A BURNING ODOR AND SAW SMOKE COMING FROM UNDER THE HOOD. THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AS A FALSE SENSOR, OIL LEAK, AND BRAKE FLUID LEAK. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO WILLIAM BUICK GMC (8201 SOUTH BLVD, CHARLOTTE, NC 28273) BUT WAS INFORMED THE RECALL REPAIR COULD NOT BE DONE BECAUSE OF RUST UNDER THE HOOD AND LIABILITY ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11398872 — an unverified report by a vehicle owner.
Ankeny, IDFire
ENGINE
TL* THE CONTACT'S SON OWNED A 2002 BUICK REGAL. THE CONTACT STATED WHILE DRIVING 25 MPH, SHE SAW SMOKE EXITING THE FRONT OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE PARKED THE VEHICLE ON THE SIDE OF THE ROAD AND WHEN SHE OPENED THE HOOD SHE SAW FIRE LOCATED IN THE ENGINE COMPARTMENT. THE CONTACT STATED SHE WAS ABLE TO EXTINGUISH THE FIRE WITH A FIRE EXTINGUISHER. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO A TOW LOT. THE CONTACT STATED RECEIVED NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING) TWO WEEKS AFTER THE FAILURE. THE CONTACT CALLED GLENDENNING MOTOR COMPANY (1100 E SOUTH ST, MT AYR, IA 50854) TO MAKE THEM AWARE OF THE FAILURE HOWEVER SHE WAS INFORMED NO ASSISTANCE COULD BE OFFERED AS THE VEHICLE WAS NOT REPAIRABLE. THE VEHICLE WAS TOTALED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11309280 — an unverified report by a vehicle owner.
at 98 milesNewark, CA
ENGINE
MY CAR AS A ENGINE ISSUE EVERY YEAR AROUND OR NEAR FEB CRAZY BUT TRUE I HAVE HAD MY CAR SAFTEY RECALL FIXED BUT NOT PROPERLY STATED ANOTHER DEALERSHIP IN SUNNYVALE DURING INVESTIGATION FROM GM BUT NOTHING WAS DONE ABOUT IT ONCE AGAIN I HAD ANOTHER FIRE FROM COVER AND STILL NOTHING WAS DONE DUE TO MY LOST TIME AND SUFFER OF THIS REOCCURRING ISSUE THAT SEEMS TO NEVER BE PROPERLY FIXED OR ADDRESSED STILL I SUFFER FROM THIS CAR ALL MY NEW 'FIX' TO THAT SAFETY RECALL HAS A BIGGER PROBLEM STILL GASKET IS CRACKED BY LOOKS SINCE THE DAY IT WAS REPLACED AND THE PLASTIC RETAINING CLIPS ARE MELTING AND BURNING MY SPARK PLUGS TO THAT CLIP IS BURNING AND FREMONT DEALERSHIP WON'T EVEN GIVE ME TIME OR DAY GM IS RED FLAGED MY PHONE NUMBER AND NOW AFTER I GET MY MOTOERMOUNTS FIXED AND ALL THE MONEY I PUT INTO KEEPING MY CAR UP AND RUNNING IT STILL FAILS ME TO POINT THAT MY ENGINE JUST STARTED KNOCKING REALLY LOUD DAY AFTER I GOT OIL CHANGE AND NO WARNING LIGHT OR ANYTHING THAT COULD HELP EXPLAIN THE PROBLEM AND TOWED TO MY CAR SHOP TO FIND OUT MY CAR RESULTS AND I HEAR IT'S A BAD ENGINE I NEED TO REPLACE IT AS OF JANUARY 21 2019 GO WITHOUT A CAR DUE TO A GM BAD ENGINE ALL AROUND FOR MY CAR THE WORST CAR EVER WORST SERVICE FROM BOTH GM AND FREMONT GMC HAS NO CARE OF MY LIFE SITUATION BECAUSE OF THIS APP ENGINE ! IS IT POSSIBLE THAT MY CAR IS JUST A NO GOOD ENGINE ALL AROUND LIKE A LEMON ENGINE? WHY IS THIS ENGINE SO GREAT AND LAST FOREVER IN ALL OTHER BUICK'S BUT MINE HAS MAJOR ISSUES SAFETY ISSUES
NHTSA complaint #11173098 — an unverified report by a vehicle owner.
Newark, CA
POWER TRAIN
MY CAR WAS IN DRIVING MODE ON THE ROAD IN NEWARK CALIFORNIA AND SPEED LIMIT 35 MPH ALL OF THE SUDDEN MY CAR WITHOUT WARNING WITHOUT ANY ISSUES PRIOR TO THIS JUST STOPPED LOCKED UP BRAKES LOCKED UP STEERING WHEEL CAR STILL RUNNING BUT WON'T LET ME ACCELERATE CAR RADIOS ON TOAST ON MY BATTERY JUST EVERYTHING LOCKED UP OUT OF NOWHERE NO WARNING SIGNS SCARE THE HECK OUT OF ME I JUST HAD TO LET IT KEEP ROLLING TO LOOK INTO A STOP AND GOT IT TOWED HOME NOW EVERY TIME WE TURN ON THE CAR IF I HAD THE BLINKER ON IT SHUT OFF THE CAR WON'T DRIVE IT DOESN'T HAVE ENOUGH POWER ALMOST LIKE ELECTRICAL ISSUE HIM A CHECK ENGINE LIGHT WASN'T COMING ON NOW IS I HAVE CODES U1040,C1225,C1226,C1232, C1233,C1248, WHY IS THIS CAR SO UNSAFE AND WHY CAN'T ANY REAL ACTIONS BE TAKEN SERIOUSLY ITS OLD BUT VERY MAJOR ISSUE IN ALL THESE MAKES OF YEAR LOOK IT UP AND SEE SAME THING EVERY WHERE I AM LUCKY I?M STILL ALIVE DUE TO ALL MY FAIRIES WITH RECALL 15757 AND ALL OTHER MAJOR ISSUES THAT NEVER BEEN REALLY DEALT WITH I SUBMIT A CLAIM ALMOST EVERY 2 YEARS WHEN MY CAR CATCHES FIRE 4X AND NOW THIS MAJOR SAFETY ISSUE!! NEVER GOT ANY OUT COME ON ANY OF THESE BIG ISSUES AND THIS IS MY SAFE OPTION FOR MY LIFE IN OWNING A CAR I PAY A LOT OF MONEY FOR THIS I WISH I HAD MORE INFO ON GM NO LOYALTIES TO THERE PEOPLE PLEASE THEY HAVE TOLD ME STRAIGHT UP WE WILL NOT DO ANYTHING ABOUT THIS SORRY !!! I CAN'T FIND A LAWYER TO TAKE A CASE AGAINST GM I THINK ACTION NEEDS REAL TIME INVESTIGATING NOT A WEBSITE WE CAN WRITE CLAIM AFTER CLAIM AFTER CLAIM HOPEFULLY I WILL GET MY STORY OUT THERE BEFORE PEOPLE START DRIVING AND END UP DEAD DUE TO THIS HORRIBLE SITUATION THE 02 BUICK REGAL IS NOT SAFE STOP DRIVING THIS CAR IF U OWN ONE !!!
NHTSA complaint #11152122 — an unverified report by a vehicle owner.
Newark, CA
ENGINE
MY CAR WAS IN DRIVING MODE ON THE ROAD IN NEWARK CALIFORNIA AND SPEED LIMIT 35 MPH ALL OF THE SUDDEN MY CAR WITHOUT WARNING WITHOUT ANY ISSUES PRIOR TO THIS JUST STOPPED LOCKED UP BRAKES LOCKED UP STEERING WHEEL CAR STILL RUNNING BUT WON'T LET ME ACCELERATE CAR RADIOS ON TOAST ON MY BATTERY JUST EVERYTHING LOCKED UP OUT OF NOWHERE NO WARNING SIGNS SCARE THE HECK OUT OF ME I JUST HAD TO LET IT KEEP ROLLING TO LOOK INTO A STOP AND GOT IT TOWED HOME NOW EVERY TIME WE TURN ON THE CAR IF I HAD THE BLINKER ON IT SHUT OFF THE CAR WON'T DRIVE IT DOESN'T HAVE ENOUGH POWER ALMOST LIKE ELECTRICAL ISSUE HIM A CHECK ENGINE LIGHT WASN'T COMING ON NOW IS I HAVE CODES U1040,C1225,C1226,C1232, C1233,C1248, WHY IS THIS CAR SO UNSAFE AND WHY CAN'T ANY REAL ACTIONS BE TAKEN SERIOUSLY ITS OLD BUT VERY MAJOR ISSUE IN ALL THESE MAKES OF YEAR LOOK IT UP AND SEE SAME THING EVERY WHERE I AM LUCKY I?M STILL ALIVE DUE TO ALL MY FAIRIES WITH RECALL 15757 AND ALL OTHER MAJOR ISSUES THAT NEVER BEEN REALLY DEALT WITH I SUBMIT A CLAIM ALMOST EVERY 2 YEARS WHEN MY CAR CATCHES FIRE 4X AND NOW THIS MAJOR SAFETY ISSUE!! NEVER GOT ANY OUT COME ON ANY OF THESE BIG ISSUES AND THIS IS MY SAFE OPTION FOR MY LIFE IN OWNING A CAR I PAY A LOT OF MONEY FOR THIS I WISH I HAD MORE INFO ON GM NO LOYALTIES TO THERE PEOPLE PLEASE THEY HAVE TOLD ME STRAIGHT UP WE WILL NOT DO ANYTHING ABOUT THIS SORRY !!! I CAN'T FIND A LAWYER TO TAKE A CASE AGAINST GM I THINK ACTION NEEDS REAL TIME INVESTIGATING NOT A WEBSITE WE CAN WRITE CLAIM AFTER CLAIM AFTER CLAIM HOPEFULLY I WILL GET MY STORY OUT THERE BEFORE PEOPLE START DRIVING AND END UP DEAD DUE TO THIS HORRIBLE SITUATION THE 02 BUICK REGAL IS NOT SAFE STOP DRIVING THIS CAR IF U OWN ONE !!!
NHTSA complaint #11152122 — an unverified report by a vehicle owner.
Newark, CA
SERVICE BRAKES
MY CAR WAS IN DRIVING MODE ON THE ROAD IN NEWARK CALIFORNIA AND SPEED LIMIT 35 MPH ALL OF THE SUDDEN MY CAR WITHOUT WARNING WITHOUT ANY ISSUES PRIOR TO THIS JUST STOPPED LOCKED UP BRAKES LOCKED UP STEERING WHEEL CAR STILL RUNNING BUT WON'T LET ME ACCELERATE CAR RADIOS ON TOAST ON MY BATTERY JUST EVERYTHING LOCKED UP OUT OF NOWHERE NO WARNING SIGNS SCARE THE HECK OUT OF ME I JUST HAD TO LET IT KEEP ROLLING TO LOOK INTO A STOP AND GOT IT TOWED HOME NOW EVERY TIME WE TURN ON THE CAR IF I HAD THE BLINKER ON IT SHUT OFF THE CAR WON'T DRIVE IT DOESN'T HAVE ENOUGH POWER ALMOST LIKE ELECTRICAL ISSUE HIM A CHECK ENGINE LIGHT WASN'T COMING ON NOW IS I HAVE CODES U1040,C1225,C1226,C1232, C1233,C1248, WHY IS THIS CAR SO UNSAFE AND WHY CAN'T ANY REAL ACTIONS BE TAKEN SERIOUSLY ITS OLD BUT VERY MAJOR ISSUE IN ALL THESE MAKES OF YEAR LOOK IT UP AND SEE SAME THING EVERY WHERE I AM LUCKY I?M STILL ALIVE DUE TO ALL MY FAIRIES WITH RECALL 15757 AND ALL OTHER MAJOR ISSUES THAT NEVER BEEN REALLY DEALT WITH I SUBMIT A CLAIM ALMOST EVERY 2 YEARS WHEN MY CAR CATCHES FIRE 4X AND NOW THIS MAJOR SAFETY ISSUE!! NEVER GOT ANY OUT COME ON ANY OF THESE BIG ISSUES AND THIS IS MY SAFE OPTION FOR MY LIFE IN OWNING A CAR I PAY A LOT OF MONEY FOR THIS I WISH I HAD MORE INFO ON GM NO LOYALTIES TO THERE PEOPLE PLEASE THEY HAVE TOLD ME STRAIGHT UP WE WILL NOT DO ANYTHING ABOUT THIS SORRY !!! I CAN'T FIND A LAWYER TO TAKE A CASE AGAINST GM I THINK ACTION NEEDS REAL TIME INVESTIGATING NOT A WEBSITE WE CAN WRITE CLAIM AFTER CLAIM AFTER CLAIM HOPEFULLY I WILL GET MY STORY OUT THERE BEFORE PEOPLE START DRIVING AND END UP DEAD DUE TO THIS HORRIBLE SITUATION THE 02 BUICK REGAL IS NOT SAFE STOP DRIVING THIS CAR IF U OWN ONE !!!
NHTSA complaint #11152122 — an unverified report by a vehicle owner.
at 138,000 milesTuskegee, AL
WHEELS
WAS DRIVING ON A TRIP BACK AND FORTH FROM MISSISSIPPI, WAS DRIVING ON FIRESTONE INFINITY TIRES SIZEP215.7015, HAD 2 BLOW OUTS ON THE CAR. THE SAID TIRES DIDN'T HAVE BUT 23K MILES ON THEM THE LEFT FRONT WENT 1ST CAUSING BOUT 2000 WORTH OF DAMAGE, THE 2ND ONE BLEW OUT COMING BACK, THESE TIRES HAVE A HISTORY OF BLOW OUTS, WOULD RECOMMEND AGAINST PEOPLE TRUSTING FIRESTONE TIRES.
NHTSA complaint #11032869 — an unverified report by a vehicle owner.
at 83,100 milesNewark, CAFire
ENGINE
TL* THE CONTACT OWNS A 2002 BUICK REGAL. WHILE STATIONARY, THE VEHICLE CAUGHT FIRE UNDER THE BEAUTY COVER WHERE OIL HAD LEAKED ONTO THE INTAKE MANIFOLD. A POLICE REPORT WAS NOT FILED. THE CONTACT EXTINGUISHED THE FIRE THE FIRST TIME. THE FIRE OCCURRED A SECOND TIME WITHIN THE SAME DAY AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. FREMONT BUICK GMC IN FREMONT, CALIFORNIA WAS MADE AWARE OF THE FIRES AND REQUESTED THAT THE CONTACT PAY FOR A VEHICLE INSPECTION. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VEHICLE WOULD BE FULLY INSPECTED. UPON INSPECTION, IT WAS DETERMINED THAT THE RETAINERS ON THE VEHICLE WERE INSTALLED IMPROPERLY. THE FAILURE MILEAGE WAS 83,100. *LN *BF UPDATED 7/26/18
NHTSA complaint #11032795 — an unverified report by a vehicle owner.
at 89 milesNewark, CAFire
UNKNOWN OR OTHER
SECOND TIME AROUND MY BUICK REGAL CAUGHT ON FIRE AS IT SAT IN DRIVEWAY MY CAR HAS BEEN A VIN THAT FIT THE SAFTEY RECALL SINCE 2007 3RD OR 4TH ONE SINCE I BOUGHT MY CAR FROM DEALERSHIP MY CAR HAS 5 RECALLS WHICH 3 ARE RECALL CAMPAIGN SO DEALER FIXED ONLY PART OF THE RECALL IN FEB 18 2016 I WAS SENT ANOTHER SAFETY RECALL LETTER ASKING ME TO GO BACK TO GET EXTRA WORK DONE OR NEWER PARTS DEALER SAID NO SO NOW IT'S SEPTEMBER 25/26 2017 AND FIRE HAPPENS AGAIN THIS TIME WAS A BIGGER ISSUE HAD FIREDEPARTMENT CALLED OUT ALL THE FLAMES CAME FROM UNDER THE BEAUTY COVER AND VALVE COVER LEAK WHICH WAS A RECALL FOR SEVERAL YEARS THEY FIXED WITH BETTER PARTS BUT STILL HAVE A FIRE DEALERSHIP SAID NO GET MY CAR OUT THERE SHOP AND AGM TELLS ME SORRY CAN'T DO ANYTHING FOR U BECAUSE MY CAR 2002 OLD NO WARRANTIES BUT IT'S A SAFTEY RECALL ALMOST EVERY YEAR SINCE MY CAR WAS BOUGHT NO PARTS AVAILABLE NOT SURE Y I GET ONLY HALF RECALL DONE AND NOT DO THE FULL RECALL CORRECTLY THERE FOR THEY SHOULD BE HELP RESPONSIBLE FOR THE FIRE SINCE THEY NEVER TOOK MY COVER OFF THEY WERE VERY AWARE OF THAT I CAN'T DO ANYTHING FOR THIS ISSUE I HAVE HAD 7 CLAIMS SINCE FIRST TIME CAR ON FIRE JAN 6 2016 AND CLAIM #11 CLAIM STORY FOR NHTSA CALLED EVERYONE I COULD EVEN MY LOCAL NEWS BUT NO ONE WILL HELP ME BECAUSE IT'S A FIGHT AGAINST GM IT'S SO WRONG NOT FAIR THAT THIS HAPPENS TO PEOPLE I DON'T WANT MONEY OR BIG DEAL I JUST WANT A CAR THAT DOESN'T CATCH FIRE EVERY YEAR I NEED HELP PLEASE !!! ALSO I WOULD LIKE MORE INFO ON WHAT CAMPAIGN MEANS FOR THE SITUATION !?
NHTSA complaint #11030081 — an unverified report by a vehicle owner.
at 89 milesNewark, CAFire
ENGINE
SECOND TIME AROUND MY BUICK REGAL CAUGHT ON FIRE AS IT SAT IN DRIVEWAY MY CAR HAS BEEN A VIN THAT FIT THE SAFTEY RECALL SINCE 2007 3RD OR 4TH ONE SINCE I BOUGHT MY CAR FROM DEALERSHIP MY CAR HAS 5 RECALLS WHICH 3 ARE RECALL CAMPAIGN SO DEALER FIXED ONLY PART OF THE RECALL IN FEB 18 2016 I WAS SENT ANOTHER SAFETY RECALL LETTER ASKING ME TO GO BACK TO GET EXTRA WORK DONE OR NEWER PARTS DEALER SAID NO SO NOW IT'S SEPTEMBER 25/26 2017 AND FIRE HAPPENS AGAIN THIS TIME WAS A BIGGER ISSUE HAD FIREDEPARTMENT CALLED OUT ALL THE FLAMES CAME FROM UNDER THE BEAUTY COVER AND VALVE COVER LEAK WHICH WAS A RECALL FOR SEVERAL YEARS THEY FIXED WITH BETTER PARTS BUT STILL HAVE A FIRE DEALERSHIP SAID NO GET MY CAR OUT THERE SHOP AND AGM TELLS ME SORRY CAN'T DO ANYTHING FOR U BECAUSE MY CAR 2002 OLD NO WARRANTIES BUT IT'S A SAFTEY RECALL ALMOST EVERY YEAR SINCE MY CAR WAS BOUGHT NO PARTS AVAILABLE NOT SURE Y I GET ONLY HALF RECALL DONE AND NOT DO THE FULL RECALL CORRECTLY THERE FOR THEY SHOULD BE HELP RESPONSIBLE FOR THE FIRE SINCE THEY NEVER TOOK MY COVER OFF THEY WERE VERY AWARE OF THAT I CAN'T DO ANYTHING FOR THIS ISSUE I HAVE HAD 7 CLAIMS SINCE FIRST TIME CAR ON FIRE JAN 6 2016 AND CLAIM #11 CLAIM STORY FOR NHTSA CALLED EVERYONE I COULD EVEN MY LOCAL NEWS BUT NO ONE WILL HELP ME BECAUSE IT'S A FIGHT AGAINST GM IT'S SO WRONG NOT FAIR THAT THIS HAPPENS TO PEOPLE I DON'T WANT MONEY OR BIG DEAL I JUST WANT A CAR THAT DOESN'T CATCH FIRE EVERY YEAR I NEED HELP PLEASE !!! ALSO I WOULD LIKE MORE INFO ON WHAT CAMPAIGN MEANS FOR THE SITUATION !?
NHTSA complaint #11030081 — an unverified report by a vehicle owner.
at 148,000 milesColorado Springs, CO
FUEL SYSTEM, GASOLINE
SINCE THE RECALL ON THE VALVE COVER(S) BEEN HAVING IGNITION PROBLEMS. THE CAR 'S ENGINE STOPS RUNNING PROBABLY DUE TO ELECTRICAL PROBLEM OR SOME OTHER PROBLEM, EG IGNITION SWITCH. THEN IT IS DIFFICULT OR IMPOSSIBLE TO START THE CAR. AFTER A START, HAVE A HARD TIME GETTING THE CAR HOME. RIGHT MOW THE VEHICLE IS NOT DRIVABLE AND IN THE GARAGE.
NHTSA complaint #10939299 — an unverified report by a vehicle owner.
at 148,000 milesColorado Springs, CO
ELECTRICAL SYSTEM
SINCE THE RECALL ON THE VALVE COVER(S) BEEN HAVING IGNITION PROBLEMS. THE CAR 'S ENGINE STOPS RUNNING PROBABLY DUE TO ELECTRICAL PROBLEM OR SOME OTHER PROBLEM, EG IGNITION SWITCH. THEN IT IS DIFFICULT OR IMPOSSIBLE TO START THE CAR. AFTER A START, HAVE A HARD TIME GETTING THE CAR HOME. RIGHT MOW THE VEHICLE IS NOT DRIVABLE AND IN THE GARAGE.
NHTSA complaint #10939299 — an unverified report by a vehicle owner.
at 148,000 milesColorado Springs, CO
ELECTRONIC STABILITY CONTROL (ESC)
SINCE THE RECALL ON THE VALVE COVER(S) BEEN HAVING IGNITION PROBLEMS. THE CAR 'S ENGINE STOPS RUNNING PROBABLY DUE TO ELECTRICAL PROBLEM OR SOME OTHER PROBLEM, EG IGNITION SWITCH. THEN IT IS DIFFICULT OR IMPOSSIBLE TO START THE CAR. AFTER A START, HAVE A HARD TIME GETTING THE CAR HOME. RIGHT MOW THE VEHICLE IS NOT DRIVABLE AND IN THE GARAGE.
NHTSA complaint #10939299 — an unverified report by a vehicle owner.
at 226,000 milesBEL Aire, KSFire
ENGINE
TL* THE CONTACT OWNS A 2002 BUICK REGAL. WHILE REFUELING THE VEHICLE, THE CONTACT NOTICED SMOKE COMING FROM THE ENGINE COMPARTMENT. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE ENGINE COMPARTMENT CAUGHT FIRE. THE CONTACT EXTINGUISHED THE FIRE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 226,000.
NHTSA complaint #10920330 — an unverified report by a vehicle owner.
at 188,000 milesBoynton Beach, FLFire
ENGINE
PLEASE REFER TO THE LETTER ATTACHED BELOW. IT IS A COPY OF THE LETTER THAT WAS ORIGINALLY SENT TO THE GEORGIA ATTORNEY GENERAL CONSUMER PROTECTION DIVISION ON JUNE 2, 2016. THANK YOU
NHTSA complaint #10875886 — an unverified report by a vehicle owner.
at 68,300 milesTorrance, CA
UNKNOWN OR OTHER
I HAVE 2002 BUICK REGAL,HAD FIXED FOR LOW COOLANT LIGHT SIGN PROBLEM SEVERAL TIME BY DEALER, LAST REPAIR WAS DONE 1-26-2016 BY DEALER AND DO NOT SHOW ANY MORE LOW COOLANT SIGN OF LIGHT, 20 DAYS LATER MY CAR STOPPED IN THE MIDDLE OF ROAD, I TOWED IT TO SAME DEALER, DEALER TOLD ME THAT TRANSMISSION NEED TO BE REPLACED BY VERBAL, I TOWED IT TO TRANSMISSION SHOP AND REPAIRED AND I COMPLAINTED TO STATE OF CA, IN FEB. 2016, I HAD RECALL NOTICE FROM GM, I HAD RECALL SERVICE DONE BY ANOTHER GM DEALER IN MARCH 2016, INVESTIGATOR FROM THE STATE LOOKED THROUGH MY CAR IN MAY 20 2016, INVESTIGATOR FOUND THE SIGN OF LOW COOLANT LIGHT WAS NOT DISPLAYED WHEN HE TURNED ENGINE ON, EVERY OTHER SIGNS OF ENGINE LIGHT DISPLAYED EXCEPT LOW COOLANT SIGN OF LIGHT, I PAID $131.00 TO DEALER WHERE I HAD RECALL SERVICE DONEIN MAY 27, 2016, I EXPLAINED THEM ALL THE SERVICE LIGHT DISPLAYS BUT THE LOW COOLANT LIGHT WHE ENGINE TURNED ON, THEY TOLD ME THAT MY CAR NEED NEW CLUSTER AND IT WILL COST $1009.00. MY CAR DRIVES SMOOTHLY AND I HAVE TO BUY COOLANT AND POUR IT TO RADIATOR MYSELF , CHECK FLUID LEVEL EVERY DAY TO BE SAFE, THIS IS VERY STRESSFUL AND MAKE ME NERVOUS TO GO OUT AND ENJOY MY LIFE,MY CAR IS ONLY 14 YEARS OLD AND 68300 MILES DRIVEN, I NEED MERE INVESTIGATION WHY DEALER WANT ME TO CHANGE THE WHOLE CLUSTER INSTEAD OF LITTLE PROBLEM OF MECHANICAL WIRE CONNECTION ? OR BULB ? I HAD PROBLEM WITH ODOR METER BETWEEN 2013-2015 AND DEALER TOLD ME THAT IT WOULD COST $ 1000,00 BUT ODOR METER OWNER FIXED WITH LITTLE CHARGE, I NEED HELP! PLEASE. THE OTHER DEALER SENT ME THE CHECK $ 409.23 BECAUSE INVESTIGATOR TOLD THEM. I NOTICED THE CASE NUMBER WAS DIFFERENT IN THE CHECK, I TOLD INVESTIGATOR ABOUT IT AND HE TOLD ME IT IS OK TO DEPOSIT THE CHECK SO I DID AND CASHED OUT.
NHTSA complaint #10874799 — an unverified report by a vehicle owner.
at 68,300 milesTorrance, CA
ELECTRICAL SYSTEM
I HAVE 2002 BUICK REGAL,HAD FIXED FOR LOW COOLANT LIGHT SIGN PROBLEM SEVERAL TIME BY DEALER, LAST REPAIR WAS DONE 1-26-2016 BY DEALER AND DO NOT SHOW ANY MORE LOW COOLANT SIGN OF LIGHT, 20 DAYS LATER MY CAR STOPPED IN THE MIDDLE OF ROAD, I TOWED IT TO SAME DEALER, DEALER TOLD ME THAT TRANSMISSION NEED TO BE REPLACED BY VERBAL, I TOWED IT TO TRANSMISSION SHOP AND REPAIRED AND I COMPLAINTED TO STATE OF CA, IN FEB. 2016, I HAD RECALL NOTICE FROM GM, I HAD RECALL SERVICE DONE BY ANOTHER GM DEALER IN MARCH 2016, INVESTIGATOR FROM THE STATE LOOKED THROUGH MY CAR IN MAY 20 2016, INVESTIGATOR FOUND THE SIGN OF LOW COOLANT LIGHT WAS NOT DISPLAYED WHEN HE TURNED ENGINE ON, EVERY OTHER SIGNS OF ENGINE LIGHT DISPLAYED EXCEPT LOW COOLANT SIGN OF LIGHT, I PAID $131.00 TO DEALER WHERE I HAD RECALL SERVICE DONEIN MAY 27, 2016, I EXPLAINED THEM ALL THE SERVICE LIGHT DISPLAYS BUT THE LOW COOLANT LIGHT WHE ENGINE TURNED ON, THEY TOLD ME THAT MY CAR NEED NEW CLUSTER AND IT WILL COST $1009.00. MY CAR DRIVES SMOOTHLY AND I HAVE TO BUY COOLANT AND POUR IT TO RADIATOR MYSELF , CHECK FLUID LEVEL EVERY DAY TO BE SAFE, THIS IS VERY STRESSFUL AND MAKE ME NERVOUS TO GO OUT AND ENJOY MY LIFE,MY CAR IS ONLY 14 YEARS OLD AND 68300 MILES DRIVEN, I NEED MERE INVESTIGATION WHY DEALER WANT ME TO CHANGE THE WHOLE CLUSTER INSTEAD OF LITTLE PROBLEM OF MECHANICAL WIRE CONNECTION ? OR BULB ? I HAD PROBLEM WITH ODOR METER BETWEEN 2013-2015 AND DEALER TOLD ME THAT IT WOULD COST $ 1000,00 BUT ODOR METER OWNER FIXED WITH LITTLE CHARGE, I NEED HELP! PLEASE. THE OTHER DEALER SENT ME THE CHECK $ 409.23 BECAUSE INVESTIGATOR TOLD THEM. I NOTICED THE CASE NUMBER WAS DIFFERENT IN THE CHECK, I TOLD INVESTIGATOR ABOUT IT AND HE TOLD ME IT IS OK TO DEPOSIT THE CHECK SO I DID AND CASHED OUT.
NHTSA complaint #10874799 — an unverified report by a vehicle owner.
at 68,300 milesTorrance, CA
ENGINE
I HAVE 2002 BUICK REGAL,HAD FIXED FOR LOW COOLANT LIGHT SIGN PROBLEM SEVERAL TIME BY DEALER, LAST REPAIR WAS DONE 1-26-2016 BY DEALER AND DO NOT SHOW ANY MORE LOW COOLANT SIGN OF LIGHT, 20 DAYS LATER MY CAR STOPPED IN THE MIDDLE OF ROAD, I TOWED IT TO SAME DEALER, DEALER TOLD ME THAT TRANSMISSION NEED TO BE REPLACED BY VERBAL, I TOWED IT TO TRANSMISSION SHOP AND REPAIRED AND I COMPLAINTED TO STATE OF CA, IN FEB. 2016, I HAD RECALL NOTICE FROM GM, I HAD RECALL SERVICE DONE BY ANOTHER GM DEALER IN MARCH 2016, INVESTIGATOR FROM THE STATE LOOKED THROUGH MY CAR IN MAY 20 2016, INVESTIGATOR FOUND THE SIGN OF LOW COOLANT LIGHT WAS NOT DISPLAYED WHEN HE TURNED ENGINE ON, EVERY OTHER SIGNS OF ENGINE LIGHT DISPLAYED EXCEPT LOW COOLANT SIGN OF LIGHT, I PAID $131.00 TO DEALER WHERE I HAD RECALL SERVICE DONEIN MAY 27, 2016, I EXPLAINED THEM ALL THE SERVICE LIGHT DISPLAYS BUT THE LOW COOLANT LIGHT WHE ENGINE TURNED ON, THEY TOLD ME THAT MY CAR NEED NEW CLUSTER AND IT WILL COST $1009.00. MY CAR DRIVES SMOOTHLY AND I HAVE TO BUY COOLANT AND POUR IT TO RADIATOR MYSELF , CHECK FLUID LEVEL EVERY DAY TO BE SAFE, THIS IS VERY STRESSFUL AND MAKE ME NERVOUS TO GO OUT AND ENJOY MY LIFE,MY CAR IS ONLY 14 YEARS OLD AND 68300 MILES DRIVEN, I NEED MERE INVESTIGATION WHY DEALER WANT ME TO CHANGE THE WHOLE CLUSTER INSTEAD OF LITTLE PROBLEM OF MECHANICAL WIRE CONNECTION ? OR BULB ? I HAD PROBLEM WITH ODOR METER BETWEEN 2013-2015 AND DEALER TOLD ME THAT IT WOULD COST $ 1000,00 BUT ODOR METER OWNER FIXED WITH LITTLE CHARGE, I NEED HELP! PLEASE. THE OTHER DEALER SENT ME THE CHECK $ 409.23 BECAUSE INVESTIGATOR TOLD THEM. I NOTICED THE CASE NUMBER WAS DIFFERENT IN THE CHECK, I TOLD INVESTIGATOR ABOUT IT AND HE TOLD ME IT IS OK TO DEPOSIT THE CHECK SO I DID AND CASHED OUT.
NHTSA complaint #10874799 — an unverified report by a vehicle owner.
Asheville, NC
ENGINE
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10864000 — an unverified report by a vehicle owner.
at 92,000 milesFort Worth, TX
ENGINE
TL* THE CONTACT OWNS A 2002 BUICK REGAL. AFTER THE VEHICLE WAS STARTED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE OIL PAN GASKET, VALVE COVER GASKET SET, AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10861641 — an unverified report by a vehicle owner.
SAN Antonio, TX
ENGINE
TL* THE CONTACT OWNS A 2002 BUICK REGAL. WHILE DRIVING 30 MPH, THE VEHICLE DECELERATED INDEPENDENTLY WITHOUT WARNING. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE INTAKE GASKET WAS LEAKING OIL AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10853327 — an unverified report by a vehicle owner.
Phoenix, AZ
ENGINE
TL* THE CONTACT OWNS A 2002 BUICK REGAL. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE PART NEEDED WAS NOT AVAILABLE. THE DEALER CANCELLED AN APPOINTMENT TWICE, STATING THAT THE PARTS WERE STILL NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10851089 — an unverified report by a vehicle owner.