Owners have filed 310 complaints
about the 1998 Cadillac Deville with NHTSA between 1998 and 2018.
The largest single group is the lights.
Across this model's run it ranks 4 of 13 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 67
Against the median year of the Cadillac Deville. 50 means typical for this
model; 100 means roughly double.
Severity — 72
13.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 35
20% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 1998 compares with every other Cadillac Deville
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
44.5%
10,000 – 24,999 miles
910.2%
25,000 – 49,999 miles
1517.0%
50,000 – 74,999 miles
1820.5%
75,000 – 99,999 miles
1517.0%
100,000 – 149,999 miles
2022.7%
150,000+ miles
78.0%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Configuration
Overall
Front
Side
Rollover
1998 Cadillac Deville 4-DR. w/SAB
—
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 1998peak 18Feb 2018
NHTSA investigations into the 1998 Cadillac Deville
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
RQ03001Opened 2 Jan 2003Closed 15 Sep 2003STEERING
POWER RACK AND PINION STEERING FAILURE
GM CONDUCTED A SAFETY RECALL (NHTSA # 02V286) TO ADDRESS A STEERING DEFECT PERTAINING TO A LOWER PINION BEARING (LPB) WITHIN THE RACK AND PINION STEERING GEAR (R&P). THE RECALL COVERED 1,159,156 MODEL YEAR 1997-1998 PONTIAC GRAND PRIX VEHICLES BUILT BETWEEN MARCH 1, 1996 AND OCTOBER 31, 1997, 1996-1998 PONTIAC TRANS SPORT, CHEVROLET LUMINA APV, CHEVROLET VENTURE, OLDSMOBILE SILHOUETTE MINIVANS, AND CHEVROLET CAVALIER AND PONTIAC SUNFIRE SEDANS BUILT BETWEEN JANUARY 1, 1996 AND OCTOBER 31, 1997.ODI OPENED THIS RQ AFTER RECEIVING REPORTS THAT OTHER VEHICLES WERE EXHIBITING THE SAME SYMPTOMS AS T...
EA00004Opened 15 Feb 2000Closed 28 Sep 2000AIR BAGS:SIDE/WINDOW
INADVERTENT OF SIDE IMPACT AIR BAG
PE99061Opened 27 Sep 1999Closed 15 Feb 2000AIR BAGS:SIDE/WINDOW
INADVERTENT DEPLOYMENT OF SIDE AIR BAG
THIS SIDE IMPACT AIR BAG CAN INADVERTENTLY DEPLOY DUE TO A NUMBER OF ROOT CAUSED INCLUDING: ERRONEOUS ACCELERATION INPUTS OR FALSE ACTIVATION OF THE AIR BAG DEPLOYMENT ALGORITHM DUE TO AN ELECTRICAL MALFUNCTION IN THE SENSING AND DIAGNOSTIC MODULE (SDM); FALSE ACTIVATION RESULTING FROM AN ELECTRICAL SHORT IN THE SDM WIRING HARNESS; AND FALSE ACCELERATION INPUTS RESULTING FROM IMPROPER SDM INSTALLATION.IN EACH CASE, IT IS POSSIBLE FOR THE INADVERTENT DEPLOYMENT TO OCCUR WITHOUT WARNING.THE SCOPE OF THE ENGINEERING ANALYSIS IS EXPANDED TO INCLUDE MY 1997 DEVILLE VEHICLES.ODI HAS IDENTIFIED 253 R...
Recalls on the 1998 Cadillac Deville
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
00V217000
AIR BAGS:SIDE/WINDOW
VEHICLE DESCRIPTION: PASSENGER VEHICLES. SOME OF THE SIDE IMPACT SENSOR MODULES HAVE QUALITY PROBLEMS THAT CAN CAUSE AN INADVERTENT DEPLOYMENT OF THE DRIVER OR PASSENGER SIDE IMPACT AIR BAGS. THESE SIDE AIR BAGS DEPLOY WITH LESS FORCE THAN A FRONTAL AIR BAG AND ARE DESIGNED TO MINIMIZE THE RISK OF SERIOUS INJURY.
Risk: HOWEVER, AN OCCUPANT CAN RECEIVE SOME INJURY FROM A DEPLOYMENT.
97V232000
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
VEHICLE DESCRIPTION: PASSENGER VEHICLES. THESE VEHICLES WERE BUILT WITH HOOD HINGE PIVOT BOLTS WHICH CAN BREAK DUE TO AN IMPROPER HEAT TREAT CONDITION. THIS DOES NOT COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 219, "WINDSHIELD ZONE INTRUSION." A BROKEN BOLT CAN CAUSE EITHER THE CORNER OF THE HOOD NEAR THE WINDSHIELD TO RAISE, OR ONE SIDE OF THE HOOD TO BE UNSTABLE WHEN OPENED.
Risk: IN THE EVENT OF A VEHICLE CRASH, THE HOOD COULD BE PUSHED BACK THROUGH THE WINDSHIELD GLASS POSSIBLY INJURING THE VEHICLE OCCUPANTS.
97V183000
VEHICLE SPEED CONTROL
VEHICLE DESCRIPTION: PASSENGER VEHICLES, HEARSES AND LIMOUSINES. THE CANISTER PURGE EVAPORATIVE EMISSIONS HARNESS ON THESE VEHICLES WAS MISROUTED.
Risk: THE HARNESS COULD INTERFERE WITH THE CRUISE CONTROL AND THROTTLE LINKAGE PREVENTING RETURN TO A CLOSED THROTTLE.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20001745,168 units in Canada
Airbag
On certain vehicles, the side impact airbags may deploy unexpectedly, without a crash, as the vehicle is started or during normal driving. A driver or right front passenger in the proper driving or seating positions and using safety belts could receive minor injuries, such as bruising, from contact with a deploying side impact airbag. However, a driver or right front passenger that is too close to an inflating airbag could receive more serious injuries. Correction: Dealers will replace the driver and passenger side impact sensing modules.
Recall 1998011289 units in Canada
Structure
THESE VEHICLES DO NOT COMPLY WITH C.M.V.S.S. 219 - WINDSHIELD ZONE INTRUSION. THE HOOD HINGE PIVOT BOLTS MAY BREAK CAUSING EITHER CORNER OF THE HOOD NEAR THE WINDSHIELD TO RAISE, OR ONE SIDE OF THE HOOD TO BE UNSTABLE WHEN OPENED. IN THE EVENT OF A VEHICLE CRASH, A HOOD EXHIBITING THIS CONDITION COULD BE PUSHED BACK THROUGH THE WINDSHIELD GLASS, INCREASING THE RISK OF OCCUPANT INJURY. CORRECTION: DEALERS WILL REPLACE BOTH HOOD HINGE PIVOT BOLTS ON ALL INVOLVED VEHICLES.
Recall 1997188124 units in Canada
Engine
THE CANISTER PURGE EVAPORATIVE EMISSIONS HARNESS ON THESE VEHICLES MAY BE MISROUTED. UNDER CERTAIN CONDITIONS THE HARNESS MAY INTERFERE WITH THE CRUISE CONTROL AND THROTTLE LINKAGE. THIS COULD PREVENT RETURN TO CLOSED THROTTLE WHEN THE ACCELERATOR PEDAL IS RELEASED, AND COULD RESULT IN A VEHICLE CRASH WITHOUT PRIOR WARNING. CORRECTION: VEHICLES WILL BE INSPECTED FOR THE CORRECT HARNESS ROUTING AND A PLASTIC TIE STRAP WILL BE INSTALLED TO POSITIVELY LOCATE THE HARNESS.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 131,423 milesIndianapolis, INCrash1 injured
ENGINE AND ENGINE COOLING
CUSTOMER WAS DRIVING VEHICLE DOWN ROAD, ALL OF A SUDDEN COMING UP TO A STOPLIGHT CAR SUDDENLY DIED, AT THE SAME TIME WHITE SMOKE CAME BILLOWING OUT THE BACK OF THE CAR, IT CAUSED A TRAFFIC HAZARD IN WHICH NOBODY COULD SEE HER CAR, SHE WAS REARENDED, AS WELL AS THE GUY THAT REARENDED HER. THE OCCUPANT OF THE VEHICLE THAT REARENDED HER ENDED UP GETTING HIS NOSE BROKEN WHEN HE HIT HIS STEERING WHEEL. VEHICLE TAKEN TO DEALERSHIP AND WAS DETERMINED THAT THE REAR HEAD BOLTS HAD PULLED FROM THE BLOCK CAUSING THE HEAD TO SEPARATE FROM THE BLOCK OF THE VEHICLE, QUOTED $4500 TO REPAIR AND WAS TOLD THEY COULD NOT WARRANTY REPAIR BECAUSE IT IS A NORTHSTAR ENGINE. VEHICLE THEN BROUGHT TO ME TO GET IT REPAIRED.
NHTSA complaint #10447222 — an unverified report by a vehicle owner.
Georgwtown, GA1 injured
ENGINE AND ENGINE COOLING
ONE NIGHT MY FAMILY AND I WERE DRIVING MY 1998 CADILLAC DEVILLE, AND ALL OF A SUDDEN THE HEATER COIL BURST WITHOUT WARNING, THE HEATER WAS NOT ON AND THE CAR WAS NOT RUNNING HOT. THE CAR FILLED WITH STEAM MAKING IT IMPOSSIBLE TO SEE ANYTHING, AND HOT SCALDING WATER AND ANTI-FREEZE POURED OUT FROM UNDER THE DASH BOARD RIGHT OVER THE GAS PEDDLE AND SCALDED MY RIGHT FOOT CAUSING SERIOUS BURNS AND LEAVING HORRIBLE SCARS. LUCKILY WE WERE TRAVELING ON A COUNTRY ROAD WITH LITTLE TO NO TRAFFIC. I AM RELIEVED THAT ME NOR MY FAMILY WAS SERIOUSLY INJURED OTHER THAN MY FOOT BEING BURNED. CAR DEALER WAS NOTIFIED, AND NOTHING WAS DONE. I FEEL LIKE THIS IS A VERY DANGEROUS MATTER THAT SHOULD BE LOOKED INTO AND HAVE SOMETHING DONE ABOUT IT.
NHTSA complaint #10363732 — an unverified report by a vehicle owner.
at 73,000 milesButler, MO1 injured
AIR BAGS
TL*THE CONTACT OWNS A 1998 CADILLAC DEVILLE. IN SEPTEMBER OF 2003, THE AIR BAGS DEPLOYED WITHOUT AN IMPACT WHILE DRIVING 35 MPH. THERE WERE OCCUPANTS IN THE VEHICLE AT THE TIME OF THE FAILURE. GM REPAIRED THE VEHICLE; HOWEVER, THE AIR BAGS CONTINUED TO DEPLOY FOR NO APPARENT REASON. THERE WAS ONE INJURY. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 177,040 AND FAILURE MILEAGE WAS APPROXIMATELY 73,000.
NHTSA complaint #10215359 — an unverified report by a vehicle owner.
at 130,942 milesFort Collins, COCrash
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
DRIVING AND THE STABILITY LIGHT CAME ON AND THE CAR BEGAN TO BOUNCE SLIGHTLY. CONTINUED TO DRIVE AND BOUNCING HAD GOTTEN WORSE AND EVENTUALLY CASED ME TO GO OFF THE ROAD WHEN SWITCHING LANES THE BACK END OF MY CAR SPUN AROUND. THANK GOD THEIR WERE NO OTHER CARS AROUND OR IT WOULD HAVE BEEN A HORRIBLE ACCIDENT.
NHTSA complaint #10183808 — an unverified report by a vehicle owner.
Bristol, TNCrash
SEAT BELTS
DT*: THE CONTACT STATED WHILE DRIVING 55 MPH ON NORMAL ROAD CONDITIONS, THERE WAS AN ACCIDENT DUE TO TEMPORARILY LOSING CONSCIOUSNESS. THE CONTACT AND A PASSENGER WERE BOTH WEARING SEATBELTS. THE SEATBELTS DID NOT RESTRAIN THE OCCUPANTS DURING THE ACCIDENT AND THE AIRBAGS DID NOT DEPLOY. THE CONTACT AND THE PASSENGER BOTH ENDURED MODERATE INJURIES; THE CONTACT SUSTAINED A CONCUSSION, AND NECK PROBLEMS WHILE THE PASSENGER SUSTAINED A CONCUSSION, CRACKED BREAST BONE AND KNEE INJURY. THE VEHICLE WAS TOTALED AND TOWED TO A SERVICE LOT. PICTURES WERE TAKEN AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED WHO SENT OUT AN INDEPENDENT INSPECTOR. A REPORT WAS FILED CONCLUDING THAT THE SEATBELT AND AIRBAGS WERE WORKING PROPERLY BUT WERE IN LOCK MODE. THE CONTACT EXPRESS THAT PRIOR TO THE ACCIDENT THE AIRBAGS WERE ON RECALL #00V217000 .
NHTSA complaint #10164840 — an unverified report by a vehicle owner.
Bristol, TNCrash
AIR BAGS
DT*: THE CONTACT STATED WHILE DRIVING 55 MPH ON NORMAL ROAD CONDITIONS, THERE WAS AN ACCIDENT DUE TO TEMPORARILY LOSING CONSCIOUSNESS. THE CONTACT AND A PASSENGER WERE BOTH WEARING SEATBELTS. THE SEATBELTS DID NOT RESTRAIN THE OCCUPANTS DURING THE ACCIDENT AND THE AIRBAGS DID NOT DEPLOY. THE CONTACT AND THE PASSENGER BOTH ENDURED MODERATE INJURIES; THE CONTACT SUSTAINED A CONCUSSION, AND NECK PROBLEMS WHILE THE PASSENGER SUSTAINED A CONCUSSION, CRACKED BREAST BONE AND KNEE INJURY. THE VEHICLE WAS TOTALED AND TOWED TO A SERVICE LOT. PICTURES WERE TAKEN AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED WHO SENT OUT AN INDEPENDENT INSPECTOR. A REPORT WAS FILED CONCLUDING THAT THE SEATBELT AND AIRBAGS WERE WORKING PROPERLY BUT WERE IN LOCK MODE. THE CONTACT EXPRESS THAT PRIOR TO THE ACCIDENT THE AIRBAGS WERE ON RECALL #00V217000 .
NHTSA complaint #10164840 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 82,000 milesGainesville, FL
SERVICE BRAKES
MY 1998 CADILLAC DEVILLE NEEDS A VITAL PART TO IT'S ABS/TRACTION CONTROL FUNCTION. HOWEVER, GM HAS DISCONTINUED MAKING THE PART, (#19244918)WITH NO AVAILABLE SUBSTITUTE. THEREFORE, LEAVING MY CAR WITH NO ABS OR TRACTION CONTROL. ALSO, THE TRANSMISSION NO LONGER ENGAGES 1ST GEAR. (A SUPPOSED SAFTEY MEASURE)WHICH IN MOST CASES, ONLY PUTS MY FAMILY'S SAFETY AT RISK. I DO NOT UNDERSTAND HOW OR IF, GM CAN LEGALLY PUT PROFITS BEFORE SAFETY.
NHTSA complaint #11073152 — an unverified report by a vehicle owner.
at 82,000 milesGainesville, FL
ELECTRONIC STABILITY CONTROL (ESC)
MY 1998 CADILLAC DEVILLE NEEDS A VITAL PART TO IT'S ABS/TRACTION CONTROL FUNCTION. HOWEVER, GM HAS DISCONTINUED MAKING THE PART, (#19244918)WITH NO AVAILABLE SUBSTITUTE. THEREFORE, LEAVING MY CAR WITH NO ABS OR TRACTION CONTROL. ALSO, THE TRANSMISSION NO LONGER ENGAGES 1ST GEAR. (A SUPPOSED SAFTEY MEASURE)WHICH IN MOST CASES, ONLY PUTS MY FAMILY'S SAFETY AT RISK. I DO NOT UNDERSTAND HOW OR IF, GM CAN LEGALLY PUT PROFITS BEFORE SAFETY.
NHTSA complaint #11073152 — an unverified report by a vehicle owner.
Paris, TN
FUEL/PROPULSION SYSTEM
FUEL RAIL LINE IS MADE OF PLASTIC/NYLON AND HAS CRACKED NEAR ONE OF THE FUEL INJECTORS ON TOP OF THE ENGINE AND LEAKING FUEL ON MY MARCH 1998 CADILLAC DEVILLE
NHTSA complaint #11052683 — an unverified report by a vehicle owner.
at 4 milesTroy, MI
AIR BAGS
TAKATA RECALL. AIR BAG LIGHT IS ON A FEW DAYS AGO. ALSO, VEHICLE OVERHEATED AND NEEDED NEW WATER PUMP SEVERAL YEARS AGO. KEEP HAVING TO REPLACE THE BATTERY. SMOKE WAS COMING UP FROM FRONT AND TURN SIGNALS DID NOT WORK. HAD TO REPLACE FALL 2016 HORN DID NOT WORK, HAD TO REPLACE PART INSIDE STEERING WHEEL. JAN 2017
NHTSA complaint #10967955 — an unverified report by a vehicle owner.
at 4 milesTroy, MI
UNKNOWN OR OTHER
TAKATA RECALL. AIR BAG LIGHT IS ON A FEW DAYS AGO. ALSO, VEHICLE OVERHEATED AND NEEDED NEW WATER PUMP SEVERAL YEARS AGO. KEEP HAVING TO REPLACE THE BATTERY. SMOKE WAS COMING UP FROM FRONT AND TURN SIGNALS DID NOT WORK. HAD TO REPLACE FALL 2016 HORN DID NOT WORK, HAD TO REPLACE PART INSIDE STEERING WHEEL. JAN 2017
NHTSA complaint #10967955 — an unverified report by a vehicle owner.
at 4 milesTroy, MI
SERVICE BRAKES
TAKATA RECALL. AIR BAG LIGHT IS ON A FEW DAYS AGO. ALSO, VEHICLE OVERHEATED AND NEEDED NEW WATER PUMP SEVERAL YEARS AGO. KEEP HAVING TO REPLACE THE BATTERY. SMOKE WAS COMING UP FROM FRONT AND TURN SIGNALS DID NOT WORK. HAD TO REPLACE FALL 2016 HORN DID NOT WORK, HAD TO REPLACE PART INSIDE STEERING WHEEL. JAN 2017
NHTSA complaint #10967955 — an unverified report by a vehicle owner.
at 74,211 milesST Cloud, FL
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1998 CADILLAC DEVILLE. THE CONTACT STATED THAT FUEL FUMES EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN INSPECTED THE VEHICLE AND FOUND TWO PIN SIZE HOLE ON THE PLASTIC FUEL LINE. AS A RESULT, THE FUEL LINES WOULD NEED TO BE REPLACED WITH METAL LINES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 74,211.
NHTSA complaint #10731425 — an unverified report by a vehicle owner.
Staunton, IN
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1998 CADILLAC DEVILLE. THE CONTACT OBSERVED FUEL LEAKING ONTO THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL RAIL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. TH VIN WAS UNAVAILABLE. ....UPDATED 07/22/15 *BF UPDATED 10/11/2017
NHTSA complaint #10713316 — an unverified report by a vehicle owner.
Waycross, GA
AIR BAGS
THERE WAS A RECALL ON THE AIRBAG SENSOR OF MY VEHICLE IN 2000. I WAS NOT AWARE OF @ THAT TIME BECAUSE I HAD NOT PURCHASED IT FROM THE LOCAL DEALERSHIP YET. ON FEB.16,2015 I CALLED THE 1800.458.8006 & WAS TOLD THAT I WOULD HAVE TO PAY TO HAVE THE PART DIAGNOSED & FIXED IF NEEDED. THE REP. & I WENT BACK & FORTH AS TO WHO SHOULD PAY FOR THIS ETC.,.I CALLED AGAIN ON 2-19-2015 SPOKE WITH ANOTHER REP. STILL GOT THE SAME ANSWER.BASICALLY I WAS TOLD THAT THE RECALL WAS CLOSED OUT IN 2001. WHEN I ASKED BOTH REPS.THAT I SPOKE WITH IF THAT MEANT THERE WAS A EXPIRATION DATE, I WAS TOLD NO. THERE WERE OTHER QUESTIONS THAT I ASKED IN REFERENCE TO THE MATTER THAT DOES NOT ADD UP BETWEEN EACH REP. & THE LOCAL CADILLAC TECHNICIAN THAT THE FIRST REP. CONNECTED ME WITH. I NEED HELP IN SOLVING THIS PROBLEM.THE CASE # [XXX]. THERE ARE OTHER FACTORS I DOCUMENTED IF NEEDED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10689881 — an unverified report by a vehicle owner.
at 120,000 milesNewfoundland, PA
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1998 CADILLAC DEVILLE. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING FUEL FROM THE FUEL RAIL INTO THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V110000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 120,000.
NHTSA complaint #10641665 — an unverified report by a vehicle owner.
University Park, IL
VEHICLE SPEED CONTROL
UNABLE TO PASS ILLINOIS VEHICLE INSPECTION BECAUSE THE SPEED CONTROL HAS NOT WORK ED IN YEARS I'M UNABLE TO PASS THE POLLUTION TEST.
NHTSA complaint #10592858 — an unverified report by a vehicle owner.
at 93,259 milesChandler, TX
EXTERIOR LIGHTING
I AS DRIVING ON A FARMED MARKET ROAD (F.M.) APPROX. 55 MPH. AND THE RIGHT HEADLIGHT LENS FLEW OFF THE CAR. LUCKILY THERE WASN'T ANY OTHER CARS BEHIND ME, AND THERE WASN'T ANY DAMAGE TO MY CAR AND/OR ANYONE ELSES VEHICLE. AFTER I RETURNED HOME, I CHECKED THE DRIVER'S SIDE LENS TO DISCOVER IT WAS LOOSE AS WELL.
NHTSA complaint #10462802 — an unverified report by a vehicle owner.
at 131,423 milesIndianapolis, INCrash1 injured
ENGINE AND ENGINE COOLING
CUSTOMER WAS DRIVING VEHICLE DOWN ROAD, ALL OF A SUDDEN COMING UP TO A STOPLIGHT CAR SUDDENLY DIED, AT THE SAME TIME WHITE SMOKE CAME BILLOWING OUT THE BACK OF THE CAR, IT CAUSED A TRAFFIC HAZARD IN WHICH NOBODY COULD SEE HER CAR, SHE WAS REARENDED, AS WELL AS THE GUY THAT REARENDED HER. THE OCCUPANT OF THE VEHICLE THAT REARENDED HER ENDED UP GETTING HIS NOSE BROKEN WHEN HE HIT HIS STEERING WHEEL. VEHICLE TAKEN TO DEALERSHIP AND WAS DETERMINED THAT THE REAR HEAD BOLTS HAD PULLED FROM THE BLOCK CAUSING THE HEAD TO SEPARATE FROM THE BLOCK OF THE VEHICLE, QUOTED $4500 TO REPAIR AND WAS TOLD THEY COULD NOT WARRANTY REPAIR BECAUSE IT IS A NORTHSTAR ENGINE. VEHICLE THEN BROUGHT TO ME TO GET IT REPAIRED.
NHTSA complaint #10447222 — an unverified report by a vehicle owner.
at 170,000 milesEnnis, MT
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 1998 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE CRUISE CONTROL WOULD NOT DISENGAGE. THE BRAKE PEDAL WAS THEN ENGAGED, BUT THE VEHICLE HESITATED AND WOULD NOT STOP. AFTER APPROXIMATELY TWO MILES, THE CRUISE CONTROL EVENTUALLY DISENGAGED AND THE VEHICLE CAME TO A STOP. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 97V183000 (VEHICLE SPEED CONTROL) THAT MAY BE RELATED TO THE FAILURE, BUT THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
NHTSA complaint #10415208 — an unverified report by a vehicle owner.
at 110,000 milesLAS Vegas, NV
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 1998 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE WOULD STALL DUE TO THE ENGINE OVERHEATING. THE FAILURE WOULD OCCUR WHENEVER THE VEHICLE WAS IN OPERATION FOR A FEW MINUTES. DURING THE FAILURES, THE ENGINE OVERHEAT LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE FREEZE PLUG NEEDED TO BE REPLACED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE HEAD GASKETS WERE WARPED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 111,000.
NHTSA complaint #10407556 — an unverified report by a vehicle owner.
at 100,520 milesOceanside, CA
EXTERIOR LIGHTING
NOTICED THAT ONE PASSENGER SIDE HEADLIGHT WAS OUT, BUT I STILL HAD THE HIGH BEAM. A FEW DAYS LATER BOTH WERE OUT. WENT TO AUTO PARTS STORE TO HAVE THEM PUT IN NEW BULBS AND THEY NOTICED THE THAT PLASTIC COVER WAS MISSING AND THEY SAID THAT CAUSED THE BULBS TO SHORT OUT. FROM READING OTHER COMPLAINTS I'M AFRAID I WILL HAVE TO PAY HUNDREDS FOR A NEW ASSEMBLY WHEN ALL I NEED IS A PLASTIC COVER.
NHTSA complaint #10373815 — an unverified report by a vehicle owner.
at 20,000 milesLake Worth, FL
EXTERIOR LIGHTING
HEADLAMP LENSES CLOUD REDUCING NIGHTTIME VISIBILITY FOR DRIVER AND FOR OTHER VEHICLES. POLYCARBONATE LENSES DISCOLOR AND TURN YELLOW. PROBLEM IS PERVASIVE ACROSS MOST MAKES AND MODELS. REPLACEMENT LENSES ARE VERY COSTLY. THE PROBLEM DID NOT EXIST WHEN GLASS HEADLAMPS WERE USED, AND REPLACEMENT WAS INEXPENSIVE.
NHTSA complaint #10365635 — an unverified report by a vehicle owner.
Georgwtown, GA1 injured
ENGINE AND ENGINE COOLING
ONE NIGHT MY FAMILY AND I WERE DRIVING MY 1998 CADILLAC DEVILLE, AND ALL OF A SUDDEN THE HEATER COIL BURST WITHOUT WARNING, THE HEATER WAS NOT ON AND THE CAR WAS NOT RUNNING HOT. THE CAR FILLED WITH STEAM MAKING IT IMPOSSIBLE TO SEE ANYTHING, AND HOT SCALDING WATER AND ANTI-FREEZE POURED OUT FROM UNDER THE DASH BOARD RIGHT OVER THE GAS PEDDLE AND SCALDED MY RIGHT FOOT CAUSING SERIOUS BURNS AND LEAVING HORRIBLE SCARS. LUCKILY WE WERE TRAVELING ON A COUNTRY ROAD WITH LITTLE TO NO TRAFFIC. I AM RELIEVED THAT ME NOR MY FAMILY WAS SERIOUSLY INJURED OTHER THAN MY FOOT BEING BURNED. CAR DEALER WAS NOTIFIED, AND NOTHING WAS DONE. I FEEL LIKE THIS IS A VERY DANGEROUS MATTER THAT SHOULD BE LOOKED INTO AND HAVE SOMETHING DONE ABOUT IT.
NHTSA complaint #10363732 — an unverified report by a vehicle owner.
at 71,305 milesLone Tree, CO
WHEELS
I HAD A TIRE BLOWOUT AT 11:00 PM WHILE DRIVING ON A FREEWAY. I WAS UNABLE TO REMOVE THE WHEEL LUG NUTS USING THE LUG WRENCH FURNISHED WITH THE CAR (I EVEN TRIED STANDING ON THE HINGED ARM OF THE LUG WRENCH) AND WAS SAVED BY A DRIVER OF A SUV WHO STOPPED TO HELP. THE LUG WRENCH HAD AN EFFECTIVE ARM LENGTH OF 9 INCHES AND A ARM DIAMETER OF ABOUT 3/4 INCH. I LATER FOUND OUT THAT THE LUG NUTS ARE TO BE TORQUED TO 100 FT-LBS. I THEN BOUGHT A TORQUE WRENCH WITH AN ARM LENGTH OF TWO FEET AND AN ARM DIAMETER OF 3 INCHES. CHECKING THE TORQUE REQUIRED TO BREAK THE LUG NUTS LOSE I GOT VALUES BETWEEN LESS THAN 100 FT-LBS UP TO 200 FT-LBS. THE MANUFACTURERS SHOULD BE REQUIRED TO FURNISH LUG WRENCHES THAT ORDINARY PEOPLE CAN USE TO REPLACE THE TIRES. FURTHERMORE, THEY WOULD ALSO BE REQUIRED TO SPECIFY A MAXIMUM VALUE FOR TORQUING LUG NUTS IN ADDITION TO A MINIMUM VALUE BECAUSE A LARGE VARIATION IN TORQUE BETWEEN THE NUTS ON EACH WHEEL WARPS THE BRAKE DRUMS OR DISKS AND RESULTS IN SEVERE SURGING WHEN BRAKING (WHAT FUN I HAD WITH THIS CONDITION WHEN DROPPING DOWN OFF OF DONNER SUMMIT INTO SACRAMENTO - THE WHOLE CAR WAS SHAKING VIOLENTLY WHEN I APPLIED THE BRAKES). I COMPLAINED TO THE DEALER WHO WAS ALREADY AWARE OF THE LUG WRENCH PROBLEM (WHICH THEY COULD DO NOTHING ABOUT) BUT NOT ABOUT THE UNEQUAL TORQUING PROBLEM (THEY POSTED A LIST OF MY TORQUE READINGS IN THE SHOP). I ALSO COMPLAINED TO CADILLAC CUSTOMER SERVICE BUT GOT NOWHERE WITH THEM.
NHTSA complaint #10335565 — an unverified report by a vehicle owner.
at 85,000 milesCarlsbad, CA
EXTERIOR LIGHTING
1.BOTH FRONT HEADLIGHT LENS/COVERS FELL OFF. ONE RECOVERED. ADHESIVE ATTACHING COVER TO HEADLIGHT WAS STILL ON COVER, HARDENED; NO ADHESIVE IS ON HEADLIGHT ASSEMBLY. NO SIGNS OF STRESS TO HEADLIGHT OR SURROUNDING BODYWORK. 2. DRIVING IN RAIN CAUSES ALL FOUR BULBS IN HEADLIGHT ASSEMBLY TO FAIL WITH RESULTING INSTANTANEOUS LOSS ON HEADLIGHT (HIGH AND LOW BEAMS) AND TURN AND POSITION LIGHTS. 3. BULBS REPLACED, RECOVERED COVER EPOXIED TO HEADLIGHT ASSEMBLY, HEADLIGHT ASSEMBLY WITH MISSING COVER NEEDS TO BE REPLACED. PARTS, EXCEPT FAILED BULBS,CURRENTLY INSTALLED IN OUT OF SERVICE CAR.
NHTSA complaint #10261683 — an unverified report by a vehicle owner.
at 92,000 milesSalem, NH
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I HAVE A 1998 CADILLAC DEVILLE THAT I AM PUTTING THE 3RD ENGINE INTO THE CAR DUE TO A HEAD GASKET PROBLEM. MY PARENTS HAVE THE SAME CAR WITH THE SAME PROBLEM. I HAVE READ CLASSIFIEDS THAT CITIZENS WHO OWN THE SAME CAR ARE FORCED TO GIVE THE CAR AWAY BECAUSE OF THIS HEAD GASKET PROBLEM. ANYONE WHO CAN SERVICE THIS CAR (INCLUDING A CADILLAC DEALERSHIP) HAS ADMITTED THAT IT IS A VERY COMMON PROBLEM WITH THIS CAR, AND THAT THERE IS NO FINANCIALLY REASONABLE REPAIR, AND REPLACING THE ENGINE IS USUALLY THE ONLY RECOMMENDATION. MY UNDERSTANDING IS THAT CADILLAC RECOGNIZED THIS PROBLEM, AND MADE A CORRECTION TO THESE NORTH STAR ENGINES IN THE YEAR 2000. THIS IS OBVIOUSLY A CADILLAC BLUNDER THAT IS PROVEN COSTLY, BUT THE COST IS ONLY BEING ABSORBED BY THE CUSTOMER. I AM ALL FOR BEING ACCOUNTABLE, BUT HAVING THE CHOICES OF PUTTING A 3RD ENGINE IN THE CAR OR JUNKING WOULD BE DEEMED AS EXTREME. WHY IS CADILLAC NOT RECALLING THIS PARTICULAR YEAR CARS ENGINE? I AM SURE THAT ANY RESEARCH THAT YOU CONDUCT WILL SHOW AN ABUNDANCE OF THIS PROBLEM. WHAT PROTECTION DOES THE CONSUMER HAVE IN THIS REGARDS?
NHTSA complaint #10252671 — an unverified report by a vehicle owner.
at 65,000 milesBelmont, NC
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 1998 CADILLAC DEVILLE. THE PLASTIC LENS OF THE EXTERIOR HEADLAMPS DEVELOPED A YELLOWISH TINT OVER TIME, WHICH REDUCES VISIBILITY WHILE DRIVING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THEY WOULD ATTEMPT TO CLEAN THE LENS. IF THAT REMEDY FAILS, THE CONTACT WILL HAVE TO REPLACE THE EXTERIOR HEADLAMPS AT THE COST OF $300 EACH. THE FAILURE MILEAGE WAS 65,000 AND CURRENT MILEAGE WAS 66,000.
NHTSA complaint #10239065 — an unverified report by a vehicle owner.
at 72,000 milesMesa, AZ
ENGINE AND ENGINE COOLING:ENGINE
COMPONENT: ENGINE AND ENGINE COOLING:ENGINE DETAILS: THE FAILURE OCCURS IN NORMAL USE. THE CONSEQUENCE IS POSSIBLE ENGINE DAMAGE. THE DEALER HAS REFUSED TO REPAIR THIS OBVIOUS AND COMMON MANUFACTURING FLAW IN THE NORTHSTAR ENGINE. THE SITUATION, BECAUSE THIS IS THE SAME ENGINEER IS THE SAME THAT IS DESCRIBED IN NHTSA RECALL NUMBER 99086: DATE: 12/01/1999 COMPONENT NAME: 061000 ENGINE AND ENGINE COOLING:ENGINE NHTSA #: 99086 SUMMARY: SOME VEHICLES MAY EXHIBIT A CONDITION IN WHICH THE CYLINDER HEAD BOLTS MAY BECOME LOOSE AND CAUSE COOLANT LEAKS AND POSSIBLE ENGINE DAMAGE.
NHTSA complaint #10238669 — an unverified report by a vehicle owner.
at 119,000 milesDuluth, GA
ENGINE AND ENGINE COOLING:ENGINE
THE FAILURE OCCURS IN NORMAL USE. THE CONSEQUENCE IS POSSIBLE ENGINE DAMAGE. THE DEALER HAS REFUSED TO REPAIR THIS OBVIOUS AND COMMON MANUFACTURING FLAW IN THE NORTHSTAR ENGINE. THE SITUATION, BECAUSE THIS IS THE SAME ENGINEER IS THE SAME THAT IS DESCRIBED IN NHTSA RECALL NUMBER 99086: DATE: 12/01/1999 COMPONENT NAME: 061000 ENGINE AND ENGINE COOLING:ENGINE NHTSA #: 99086 SUMMARY: SOME VEHICLES MAY EXHIBIT A CONDITION IN WHICH THE CYLINDER HEAD BOLTS MAY BECOME LOOSE AND CAUSE COOLANT LEAKS AND POSSIBLE ENGINE DAMAGE.
NHTSA complaint #10237986 — an unverified report by a vehicle owner.
at 76,000 milesNorthridge, CA
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL*THE CONTACT OWNS A 1998 CADILLAC DEVILLE. THE PIN THAT HOLDS THE GEARSHIFT LEVER TO THE VEHICLE IS COMING LOOSE AND WILL NOT STAY IN PLACE. IF THE PIN COMPLETELY DETACHES, IT WOULD CAUSE THE GEARSHIFT LEVER TO FALL OFF THE FLOORBOARD. THE DEALER AND MANUFACTURER HAS BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE 76,000.UPDATE 09/10/08 *CW UPDATED 09/11/08
NHTSA complaint #10236638 — an unverified report by a vehicle owner.