28 of the 729 complaints filed about the Cadillac DTS are about the seats — 4% of everything owners reported. The worst model year for it is 2006.
28
Complaints
4%
Share of all complaints
0
Crashes
4
Fires
SEATS
CANT BRING DRIVER OR PASSENGER SEATS UP OR DOWN RESULTING IN UNCOMFORTABLE DRIVING POSITION IN DRIVE, NEUTRAL, PARK, ALL GEARS. DISTANCE SENSORS MALFUNCTION FREQUENTLY WHEN GOING INTO REVERSE.
NHTSA complaint #11265795 — an unverified report by a vehicle owner.
SEATS
THE FRONT HEATED/COOLED SEATS WERE WORKING INTERMITTENTLY, WHILE DRIVING, SINCE JANUARY 2017. TWO WEEKS AGO THEY STOPPED ALTOGETHER. UPON INVESTIGATION I HAD TO REMOVE THE PASSENGER SEAT IN ORDER TO INSPECT THE CONTROL MODULE. I FOUND TWO WIRES BURNED AND THE LARGE PLUG STUCK IN THE CONTROL MODULE PIN AREA. I'M WAITING ON SOME PARTS BEFORE I CAN PROCEED WITH THE POSSIBLE REPAIR. THERE SHOULD BE AN IMMEDIATE RECALL TO HAVE GM REPAIR THIS PROBLEM AT NO COST TO THE CONSUMER. IT IS DEFINITELY A FIRE HAZARD. THE NUMBER ON THE CONTROL MODULE IS 100-1325-F. THERE MAY BE ANOTHER SPECIFIC NUMBER BUT I HAVE BEEN UNABLE TO FIND ON THE INTERNET.
NHTSA complaint #10957315 — an unverified report by a vehicle owner.
SEATS
HEATED SEAT ELEMENT NOT WORKING ON PASSENGER SIDE FRONT SEAT.
NHTSA complaint #10946856 — an unverified report by a vehicle owner.
SEATS
PASSENGER SIDE SEAT HEATING ELEMENT NOT WORKING.
NHTSA complaint #10946858 — an unverified report by a vehicle owner.
SEATS
HEATED AND COOLED SEATS STOPPED WORKING WHILE DRIVING AFTER BURNING SMELL AND SMOKE THAT WAS COMING FROM UNDER PASSENGER SEAT.
NHTSA complaint #10918769 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
HEATED AND COOLED SEATS STOPPED WORKING WHILE DRIVING AFTER BURNING SMELL AND SMOKE THAT WAS COMING FROM UNDER PASSENGER SEAT.
NHTSA complaint #10918769 — an unverified report by a vehicle owner.
SEATS
AFTER RESEARCHING MY HEATER/COOLER PROBLEM IN MY SEATS I FIND THE CADILLAC NEEDS TO BE HELD RESPONSIBLE FOR THE PROBLEM THAT HAS EXISTS FOR A LONG TIME AND EVEN AFTER CONSULTING AUTHORIZED CADILLAC DEALESHIPS I HAVE BEEN GIVEN THE RUN AROUND BECAUSE THEY COULD NOT FIND THE PROBLEM! I JUST WANT CADILLAC TO FIX MY CURRENT HEAT/COOLER PROBLEM IN MY SEATS!
NHTSA complaint #10783125 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
AS PART OF STATE INSPECTION, TOLD DEALER THAT FRONT SEATS ARE NOT HEATING. TOLD BY DEALER THAT PROBLEM WAS "CONNECTOR TO CLIMATE CONTROL SEAT MODULE BURNED/SHORTED OUT MODULE" AND TO REPLACE CONNECTOR AND MODULE WOULD COST $1016. ASKED DEALER PERSONNEL IF A SAFETY ISSUE AND THEY SAID IT IS A ROUTINE/RECURRING PROBLEM WITH THESE COMPONENTS MELTING FROM THE HEAT BUT DON'T WORRY IT'S NOT A SAFETY ISSUE (DESPITE REFERENCE TO " BURNED/SHORTED OUT"). INTERNET SEARCH SHOWED SIMILAR PROBLEM WITH SAME COMPONENTS IN OTHER CADILLACS BUT ACCOMPANIED BY/WITH SMOKE AND/OR FIRE-- IF OCCURS WHILE OPERATING VEHICLE AT A HIGH SPEED ON A BUSY STREET OR HIGHWAY, COULD RESULT IN A MAJOR ACCIDENT INVOLVING SERIOUS INJURY OR DEATH. NEEDS TO BE INVESTIGATED.
NHTSA complaint #10726529 — an unverified report by a vehicle owner.
SEATS
HEATED/COOL SEATS STOP WORKING.
NHTSA complaint #10692598 — an unverified report by a vehicle owner.
SEATS
HEATED SEAT CONNECTOR MELTED.
NHTSA complaint #10666981 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE HEATED AND COOLED FRONT SEATS HAVE STOPPED WORKING. MAY POSSIBLY BE A FIRE HAZARD. SHOULD RIGHTFULLY BE RECALLED.
NHTSA complaint #10651264 — an unverified report by a vehicle owner.
SEATS
THE PLUG THAT CONNECTS TO THE HEAT/COOL MODULE HAS NOW MELTED ON THE YELLOW/RED WIRE WHICH IS ABOUT A 10GA WIRE. I HAVE READ MANY FORUMS AND ONLINE ARTICLES ABOUT GM HAVING THIS PROBLEM ON MANY OTHER GM VEHICLES. THIS IS A HUGE PROBLEM WHICH CAN RESULT IN A FIRE SINCE THE WIRE GETS HOT IT CAN POSSIBLY IGNITE THE PADDING UNDERNEATH THE SEAT. I SHOULD NOT HAVE TO FIX THIS MYSELF IT SHOULD BE REPAIRED BY THE DEALER. I CURRENTLY HAVE ABOUT 47K MILES ON MY CADILLAC AND THE HEAT AND COOL SEATS NO LONGER WORK UNLESS I MAKE THE REPAIRS.
NHTSA complaint #10628814 — an unverified report by a vehicle owner.
SEATS
SHORTLY AFTER PURCHASING MY DTS I BEGAN TO NOTICE A MELTING PLASTIC/SMOKE SMELL WHENEVER I WOULD TURN ON THE DRIVER'S SIDE HEATED/VENTILATED SEAT HEATER. I TOOK THE CAR TO THE DEALERSHIP AND WAS ADVISED THIS IS A COMMON WIRING PROBLEM ON THE BUICK AND CADILLAC MODELS AND THAT I SHOULD STOP USING THE HEATED SEAT FUNCTION BECAUSE THE WIRING IS UNDERSIZED AND CAN MELT AND BURN. THE DEALERSHIP TOLD ME THE NEW PART HAS BEEN REVISED TO INCLUDE LARGER WIRING BUT THE PART HAS NOT BEEN RECALLED AT THIS TIME SO THERE WAS NOTHING THEY COULD DO FOR ME.
NHTSA complaint #10598150 — an unverified report by a vehicle owner.
SEATS
HIGH AMPERAGE CONNECTORS CONTROLLING DRIVER AND PASSENGER HEATED AND COOLED SEATS SHORTED AT MODULE UNDER PASSENGER SEAT INSIDE PASSENGER COMPARTMENT. CAR FILLED WITH SMOKE AND I HAD TO SEARCH AND PULL THE FUSE UNDER THE REAR SEAT CUSHION FOR THE WIRE THAT SHORTED UNDER FRONT PASSENGER SEAT. TROLLING FORUMS YIELDED VERY QUICK RESULTS WITH MANY THAT HAD SAME ISSUE. THE MODULE AND ASSOCIATED WIRING SHOULD BE RECALLED BY GM (NOT TO MENTION THE STEALERSHIP CHARGES WELL OVER 1,200 FOR THE PART ALONE).
NHTSA complaint #10597263 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
IN REGARDS TO: HEATED / COOLED SEAT INOPERATIVE - KEYWORDS CLIMATE CONTROL COOL COOLED DRIVER FRONT HEAT HEATED INOPERATIVE INTERMITTENT LEFT MODULE PASSENGER RIGHT - (MAR 18, 2008) SUBJECT:HEATED/ COOLED SEAT INOPERATIVE MODELS:2006- 2008 BUICK LUCERNE W/ RPO KB6 2006- 2008 CADILLAC DTS W/ RPO KB6 I HAD MY HEATED/COOLED SEAT MODULE REPLACED IN AUGUST 2013. THROUGH THE WINTER MY HEATED SEATS WORKED FINE. TODAY I TURN ON MY SEAT HEATERS ONLY TO HEAR A CLICKING NOISE COMING FROM UNDER THE PASSENGER SEAT FOLLOWED BY PUFFS OF WHITE SMOKE. I QUICKLY TURNED THE CAR OFF AND DISCONNECTED THE BATTERY. UPON VISUAL INSPECTION OF THE AREA WHERE THE SMOKE CAME FROM. I FOUND THE MODULE MELTED TO THE CONNECTOR SO MUCH SO I HAD TO REMOVE THE RELAY FOR THE SEAT MODULE. THIS FIRE COULD HAVE GROWN DANGEROUS VERY QUICKLY. I KNOW A NUMBER OF FELLOW CADILLAC/BUICK OWNERS THAT THIS HAS HAPPENED TO. IF GM DOES NOT RESOLVE THIS ISSUE WITH A RECALL THERE WILL LIKELY BE LEGAL ACTION TAKEN.
NHTSA complaint #10585502 — an unverified report by a vehicle owner.
SEATS
CONNECTOR UNDER FRONT PASSENGER SEAT MELTED DUE TO SOME SORT OF HIGH CURRENT PROBLEM. FROM WHAT I READ ON THE CADILLAC FORUM, THIS IS AN OBVIOUS DESIGN FLAW. SEE HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-DTS-FORUM-2006-THROUGH-2012/285451-HEATED-SEATS-PARKING-SENSORS-STOPPED-WORKING.HTML#POST3288711 I AM CONCERNED THAT THIS MAY CAUSE A FIRE AS THE MODULE IS LOCATED DIRECTLY UNDER THE FRONT PASSENGER SEAT CUSHION. CONNECTOR PART 15326110 WAS REPLACED. THIS MELTED CONNECTOR PROBLEM CAUSES (1) HEATED SEATS TO STOP OPERATING, (2) FRONT & REAR PARKING ASSIST TO STOP OPERATING, AND (3) AC THERMOSTAT TO OPERATE UNPREDICTABLY, E.G., HEATER WILL WARM CAR UP TO SET TEMPERATURE, E.G., 72 DEGREES, THEN THE AC WILL KICK ON TO COOL THE CAR...NOT DESIRABLE ON A COLD WINTER DAY.
NHTSA complaint #10576514 — an unverified report by a vehicle owner.
SEATS
WHILE DRIVING THE VEHICLE DOWN THE ROAD WITH THE HEATED SEAT (DRIVERS SIDE) ON, I BEGAN TO NOTICE A BURNING SMELL AND SMOKE COMING FROM THE PASSENGER SEAT AREA. STOPPED THE VEHICLE TO INSPECT TO FIND A SMOLDERING WIRING HARNESS AND MODULE, THERE WAS A SMALL FLAME. THE FLAME WAS EXTINGUISHED. THE VEHICLE WAS THEN TURNED OFF AND BROUGHT TO A GM DEALERSHIP THAT DIAGNOSED IT AS HAVING A BAD CONNECTOR. DEALERSHIP ALSO STATED THAT THIS IS A COMMON ISSUE ON THESE CARS. IN ORDER TO FIX THIS AND MAKE IT SAFE IT REQUIRED THE MODULE UNDER THE PASSENGER SEAT AND THE CONNECTOR TO BE REPLACED. WAS INFORMED THAT THE NEW MODULE IS AN IMPROVED DESIGN THAT SHOULDN'T HAVE THE SAME ISSUE. ALL SERVICE WAS PERFORMED AND THE VEHICLE AND ACCESSORIES IS NOW FUNCTIONING AS THEY SHOULD. *TR ....UPDATED 09-03-14 *BF UPDATED 09/8/2014
NHTSA complaint #10557887 — an unverified report by a vehicle owner.
SEATS
MY WIFE AND I TURNED ON OUR SEAT HEATERS, AND BOTH NOTED A SMELL OF BURNING WIRE AND PLASTIC. WE EVACUATED THE VEHICLE. I THEN PROCEEDED TO CHECK UNDER THE PASSENGER SEAT WHERE THE SMELL WAS COMING FROM. I VISUALLY NOTED A SMALL AMOUNT OF WHITE SMOKE. I HAVE SINCE PULLED THE FUSE FOR THE HEATED/COOLED SEAT MODULE, AND REPAIRED IT. THERE SHOULD BE A RECALL ON THIS IF NOT I'M ALMOST SURE A CLASS ACTION LAWSUIT WILL BE IN GM'S NEAR FUTURE FOR SUCH A DANGEROUS FAULT. UPON REPLACEMENT OF THE MODULE I NOTE SEVERAL BURNT WIRES AND MELTED CONNECTORS ON THE MODULE. NOT EVEN A WEEK AFTER I REPLACED THE MODULE IT HAPPENED A SECOND TIME! THIS TIME THERE WAS EVEN MORE SMOKE AND I WAS SURE THERE WAS A FIRE. THERE WASN'T; JUST BURNING WIRES AGAIN. DEALERS CHARGE UPWARDS OF $800.00 FOR THIS REPAIR!! A HIGH PRICE TO PAY FOR NOT WANTING TO BE SET ABLAZE FOR WARM OF VENTILATED SEATS JUST FOR IT TO DISASTROUSLY FAIL AGAIN! DO SOMETHING ABOUT IT GM!
NHTSA complaint #10547780 — an unverified report by a vehicle owner.
SEATS
THE HEATED/COOLED SEATS STOPPED WORKING. LATER THEY STARTED WORKING AGAIN. THIS CYCLE OF WORKING/NOT WORKING CONTINUED FOR A FEW MONTHS THEN THEY QUIT COMPLETELY. AFTER SEARCHING ONLINE FOR SOLUTIONS, I FOUND THAT THE DTS, BUICK LUCERNE, AND A FEW OTHER GM VEHICLES HAVE THIS SAME PROBLEM. THE WIRING CONNECTOR UNDER THE PASSENGER SEAT OVERHEATS AND MELTS CAUSING A POOR CONNECTION RESULTING IN THE HEAT/COOL SETTINGS TO MALFUNCTION AND NOT WORK. THIS IS A FIRE HAZARD! GM IS CHARGING PEOPLE AROUND $1000 TO DIAGNOSE AND REPAIR THE PROBLEM WHEN IT'S THEIR OWN FAULTY ENGINEERING. THERE SHOULD BE A SAFETY RECALL ON ALL THE VEHICLES WITH THIS PARTICULAR TYPE OF CLIMATE CONTROLLED HEATED/COOLED SEATS AND SHOULD BE NO CHARGE FOR THE REPAIR. IF I COULD SEND PICTURES I WOULD LET YOU SEE THE MELTED AND BURNED WIRING CONNECTOR IN MY CAR.
NHTSA complaint #10546894 — an unverified report by a vehicle owner.
SEATS
HEAD RESTRAINT CANNOT BE ADJUSTED, WHICH CAUSES A DRIVING HAZARD. POSITIONED TOO CLOSE TO MY HEAD WHEN I SIT UP STRAIGHT, THE HEAD RESTRAINT CAUSES MY HEAD TO POINT TOWARD MY LAP . IF I POSITION THE SEATS BACK SO THAT I CAN LOOK STRAIGHT AHEAD WITH MY HEAD ERECT, THE SEAT BACK DOES NOT TOUCH MY SHOULDERS AND UPPER BACK AND I HAVE TO HOLD TIGHTLY TO THE STEERING WHEEL TO STEADY MYSELF TO BE ABLE TO CONTROL THE CAR, WHICH IS BOTH DISTRACTING AND VERY TIRING. I AM 5'9", 133 #, SLIGHTLY BUILT IN THE SHOULDERS. MY HUSBAND HAS MORE SHOULDERS AND HAS NO PROBLEM. OUR 2006 CADILLAC DTS HAD ADJUSTABLE HEADRESTS, WHICH WE ADJUSTED EACH TIME WE USED ONE OF THE FRONT SEATS. IN THE 2010 DTS, I HAVE PUT THE SEAT BACK A FEW INCHES AND SUPPLEMENTED WITH A SMALL PILLOW TO SUPPORT MY UPPER BACK, BUT HAVING TO ADJUST THE PILLOW FREQUENTLY AFTER I TURN TO LOOK TO THE SIDE OR BEHIND, DISTRACTS FROM MY DRIVING. WE RENTED BOTH A 2009 HONDA ACCORD AND A 2010 FORD FUSION AND I HAD EXACTLY THE SAME PROBLEM WITH THOSE VEHICLES. OUR DAUGHTER AND HER HUSBAND RECENTLY BOUGHT A 2010 CHEVROLET TRAVERSE; SHE IS 5'4" AND SLIGHT AND HAS THE VERY SAME PROBLEM WITH THE HEAD RESTRAINTS AS I DO. THEREFORE, HEIGHT IS NOT THE ISSUE; HAVING A THINNER FRAME THAN THE DOT "TEST DUMMIES" USED TO DETERMINE THE DISTANCE IS THE PROBLEM. THIS IS A SERIOUS SAFETY ISSUE WHICH CANNOT BE ADDRESSED IN A CASUAL MANNER BY THE USER. THE DOT MUST ADDRESS THIS BEFORE SERIOUS ACCIDENTS OCCUR.
NHTSA complaint #10375870 — an unverified report by a vehicle owner.