328 of the 2,305 complaints filed about the Cadillac Escalade are about the airbag system — 14% of everything owners reported. The worst model year for it is 2007.
328
Complaints
14%
Share of all complaints
40
Crashes
2
Fires
AIR BAGS
The check air bag light stays on and will not go off. The light stays on with the seatbelt on or off.
NHTSA complaint #11755197 — an unverified report by a vehicle owner.
AIR BAGS
The contact owned a 2007 Cadillac Escalade. The contact stated that while driving 45 MPH, there was an area where the pavement was incomplete and caused the vehicle to go off-road and into the woods, and the vehicle crashed into the trees, where it came to a stop. The ABS and check engine warning lights were illuminated. The contact stated that the vehicle was deemed a total loss. The steering wheel and driver’s seat air bag had not deployed. The vehicle was towed to an impound lot. The contact was taken to a hospital and was treated for a fractured fibula and sternum and was receiving physical rehabilitation for the injuries. A police report was filed. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
NHTSA complaint #11753781 — an unverified report by a vehicle owner.
AIR BAGS
The contact owns a 2007 Cadillac Escalade. The contact stated that upon approaching the parked vehicle, he discovered that all the air bags had deployed without impact. The vehicle was taken to an independent mechanic for a diagnostic test; however, the mechanic was unable to determine the cause of the air bag deployment. The contact then discovered that the vehicle was included in NHTSA Campaign Number: 21V050000 (Air Bags). The dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 123,000.
NHTSA complaint #11703244 — an unverified report by a vehicle owner.
AIR BAGS
Airbags warning light is on
NHTSA complaint #11697256 — an unverified report by a vehicle owner.
AIR BAGS
Our 2021 Cadillac Escalade has experienced multiple ongoing issues. The “driver airbag warning” light has been a major concern, with the dealership stating that the airbag could malfunction at any moment. When we took the vehicle in for repairs, they determined that a previous maintenance job on the driver’s airbag was done incorrectly, which was causing the warning light to activate. Additionally, the vehicle intermittently displays warnings for the “service system restraint system,” “service power steering column,” “reducing features to save battery,” and “service driver assist system.” Despite multiple visits to the dealership, we are consistently told that their diagnostic computers do not populate any error codes, leaving them uncertain about the cause of these warnings. Another major issue is battery drainage. We replaced the original battery two years ago, yet we have needed Cadillac roadside assistance twice because the vehicle wouldn’t start. Each time, the battery tested as healthy, but the car remained inoperable due to a drained battery. Lastly, we have had to replace the remote key batteries every 2-3 months, which seems excessive for a relatively new vehicle. Safety Risks: The driver airbag warning light indicates that the airbag could malfunction at any moment, which poses a serious safety risk in the event of an accident. The service system restraint system warning suggests potential failure in critical safety components. Issues with the service power steering column could lead to steering difficulties while driving, increasing the risk of an accident. The reducing features to save battery warning and service driver assist system warning suggest possible electrical failures that could impact vehicle performance and safety. The other issues, including system warnings and battery drainage, have been repeatedly reported to the dealership, but they have been unable to confirm the cause as their diagnostic system does not register error codes.
NHTSA complaint #11642093 — an unverified report by a vehicle owner.
AIR BAGS
On [XXX], my wife and I were stopped in traffic in Baton Rouge, Louisiana at approximately 7:35pm. Another vehicle failed to stop due to being distracted on his phone and rear ended my 2022 Cadillac Escalade. My wife and I were both injured. None of our airbags deployed and the On-Star system never came on and never detected the crash. By the airbags never deploying, this caused my wife to hit her head on the dashboard as well as on the speakers on the passenger seat. It happened in front of a fire station so they heard the crash and immediately ran out the fire station to help us. The vehicle just arrived at the collision center on 10/17/2024 and they will begin inspection for repairs. None of my emergency warning lamps or any other lights or messages came on in the vehicle. The vehicle just appeared normal like nothing happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11620606 — an unverified report by a vehicle owner.
AIR BAGS
N212328760 Recall preformed on 8/4/2022. Airbag warning light still coming on while driving! Evidently, my problem was never fixed.
NHTSA complaint #11599836 — an unverified report by a vehicle owner.
AIR BAGS
The contact owns a 2016 Cadillac Escalade. The contact stated that while driving at 40-45 MPH, the driver-side air bag deployed without any impact. No warning lights were illuminated. The contact sustained injuries to his arm, neck, and back that required medical attention. The contact drove himself to the hospital. No police report was filed. The vehicle was towed to the dealer where it was diagnosed that a module failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 132,000. The VIN was not available.
NHTSA complaint #11579900 — an unverified report by a vehicle owner.
AIR BAGS
Was at red light my light turned green proceed threw the light, another vechile ran the red light hitting my car at 50 mph. Sending the car into a 360 air bags did not deploy and on star never called
NHTSA complaint #11576528 — an unverified report by a vehicle owner.
AIR BAGS
Unknown
NHTSA complaint #11527956 — an unverified report by a vehicle owner.
AIR BAGS
Observed information on dashboard stating service Air Bag...it was told that my car has a Takarta brand air bag ..is there a recall for this airbag ? If so can I be sent a notification..
NHTSA complaint #11523952 — an unverified report by a vehicle owner.
AIR BAGS
N/A
NHTSA complaint #11520734 — an unverified report by a vehicle owner.
AIR BAGS
The contact owned a 2015 Cadillac Escalade. The contact stated while driving approximately 30 MPH, the contact fell asleep and rear-ended another vehicle causing a three-car chain reaction. The contact stated that the front end hit the other vehicle squarely on the rear bumper. The front bumper and hood were crushed back to both front tire wheel wells. The front passenger side tire had sheared off. The contact stated that both sets of air bags did not deploy. The contact stated that both her knees were bruised, also bruising on her chest, both arms, and a bruise under her right eye. Her passenger suffered bruising on his chest, both arms and knees. The contact had not received medical attention. The police were on the scene and filed a report. The vehicle was undrivable and towed to an impound lot. The contact was not aware of the condition of the other vehicles. The contact had been advised by her insurance provider that the vehicle was a total loss. The manufacturer had not been informed of the failure. The failure mileage was approximately 62,000.
NHTSA complaint #11492186 — an unverified report by a vehicle owner.
AIR BAGS
2014 CADILLAC ESCALADE. CONSUMER WRITES IN REGARD TO FRONTAL AIRBAG INFLATOR SAFETY RECALL. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE CONSUMER WAS INFORMED THE PARTS WERE UNAVAILABLE.
NHTSA complaint #11461164 — an unverified report by a vehicle owner.
AIR BAGS
The contact owns 2007 Cadillac Escalade. The contact stated while driving approximately 70 MPH, she struck an elk head on. The contact was able to safely pull over to the side of the road. The vehicle suffered damage to the front end, the hood. Additionally the transmission pan was cracked. The contact stated the airbags did not deploy. The contact had the vehicle towed to a collision repair shop. The contact stated after the repairs the check airbag light would blink and later remained illuminated. The contact took the vehicle to a local dealer where it was diagnosed that both airbags needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 150,000.
NHTSA complaint #11456348 — an unverified report by a vehicle owner.
AIR BAGS
2013 CADILLAC ESCALADE. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. THE CONSUMER STATED AFTER HAVING THE AIRBAG RECALL COMPLETED, THE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER TO HAVE IT REPAIRED. THE DEALER ADVISED THE AIRBAG FAILURE TIMING WAS A COINCIDENCE AND REQUESTED AN INSPECTION/REPAIR FEE.
NHTSA complaint #11453629 — an unverified report by a vehicle owner.
AIR BAGS
Cadillac sent a notice of the recall. The authorized Chevrolet dealership repair facility and Cadillac told me that they would not accept the risk that the dashboard would not crack in installation of authorized Chevrolet dealership repair facility defective part and that 'I' would have to sign a waiver saying 'I' accept the risk that they 'could' damage my car and would be 'my' responsibility if the dash is ruined and pay for the replacement. This is not my error/defective issue, but GM's. They have already indicated that people have been injured and died from this defective part. I believe Cadillac should accept the 'potential' risk should it be damaged. I am getting no where with Cadillac and would like to have the NHTSA to weigh in on their lack of support to mitigate this error. Certainly hoping that the dash does not crack, but I don't have the funds to take on that risk and they've left me in bad situation with a KNOWN risk of defective part.
NHTSA complaint #11451177 — an unverified report by a vehicle owner.
AIR BAGS
Loss of all electical power to vehicle as though battery failure. Dashboard goes out at times and I am unable to see how fast I am going or if the car is even in drive. Service Stabilitrack light comes on, but goes away. While driving my car door locks. They would lock, unlock. DVD/Nav and Radio shuts off.Air bag light comes on. Driver seat was not working , took it to a mechanic and it read bad motor for seat. About a week ago, the seat started to work again, which worried me. Our mechanic was also worried because he believes it’s an electrical problems which may be very dangerous on the road. The smell of a plastic like fume lingers sometimes.
NHTSA complaint #11445911 — an unverified report by a vehicle owner.
AIR BAGS
The contact owns a 2016 Cadillac Escalade. The contact stated that after parking the vehicle, turning off the engine, and removing the ignition key, the front seat passenger exited the vehicle and when closing the passenger’s side door all airbags in the vehicle were erroneously deployed. The contact stated that the driver’s and passenger’s side frontal air bags along with both side curtain air bags, 2nd and 3rd row seats air bags were all deployed. The vehicle was towed to the local dealer. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The VIN was not available. The failure mileage was 99,000.
NHTSA complaint #11442421 — an unverified report by a vehicle owner.
AIR BAGS
The airbag system failed and was reported the first time in 2020 and it was available for inspection upon request by owner but Cadillac said it wasn't a recall and refused to comply. My safety and the other passenger was put at risk because Cadillac didn't inspect the the fail system upon the owner's upon the owner's first request that caused serious injuries and the vehicle has been in another incident. The airbag system has not been fixed, body, and light damages to be reproducted or confirmes by a dealer or independent service center for my case 9-7027849113. The vehicle has not been inspected by manufacturer, police, insurance representative, or others. There wasn't any warning lamps, or other symptoms prior to the failure and they first appeared in the last incident on April 23, 2021.
NHTSA complaint #11439644 — an unverified report by a vehicle owner.