35 of the
1,049 complaints filed about the Cadillac Seville
are about the equipment —
3% of everything owners reported.
The worst model year for it is 1996.
I TRADED MY 97 LINCOLN TOWN CAR FOR A 01 CADILLAC SEVILLE WITH THE NORTH STAR MOTOR,UPON LEAVING THE CAR LOT,I NOTICED THE STEREO WAS REAL STATIC WHEN I HIT THE SLIGHTEST BUMP IN THE ROAD..I THEN TURNED AROUND AND TOOK IT RIGHT BACK..IT WAS THE BOSE AMP..(FOUND OUT 3 WEEKS LATER)(DEALER PAID FOR REPAIR,)THE VERY NEXT DAY ..I HEARD A CLICKING WHILE TURNING RIGHT,,TOOK BACK TO THE DEALER ..IT WOULDN'T DO IT THEN,,I WAS TOLD TO PUT POWER STEERING FLUID IN IT..DROVE IT TO KY THAT WEEKEND(I LIVE IN GA) NOTICED A HUMMING NOISE IN THE LEFT FRONT WHEEL,,HAD TO REPLACE THE WHEEL HUB,,,THEN NOTICED POWER STEERING FLUID KEPT GOING DOWN,,HAD TO REPLACE THE HYDRAULIC HOSE,, A COUPLE OF TIMES I WOULD TURN THE KEY AND IT WOULDN'T START,,NO LIGHTS NO NOTHING..TURN THE KEY TO OFF POSITION,,WAIT TRY AGAIN ,,STILL NO START,,TRIED A THIRD TIME STARTED NO PROBLEM,,,IS THERE A GLITCH WITH THE IGNITION SWITCH???NOW IM HEARING THE CLICKING AGAIN WHEN I TURN RIGHT...IS THIS GOING TO COST ME MORE MONEY,,,I ALWAYS THOUGHT CADILLAC WAS THE BEST MONEY COULD BUY ,,BECAUSE OF THE FACT THEY USE TOP OF THE LINE PARTS ( THEREFORE EXPENSIVE CARS) SO YOU WONT HAVE TO WORRY,ABOUT BREAKING DOWN AND HAVING TO KEEP PUTTING MONEY IN THEM.. CADILLAC SHOULD BACK THEIR PRODUCTS WITH THE PRIDE THEY EXPECT US CONSUMERS TO HAVE WHILE DRIVING THEM.....I SHOULD HAVE KEPT MY LINCOLN.
NHTSA complaint #10367203 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2002 CADILLAC SEVILLE. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT FAILED. THE DEALER MADE REPAIRS TO THE AIR CONDITIONER BUT TO NO AVAIL. IN ADDITION, THE WHEELS LOCKED WHILE THE CONTACT WAS DRIVING AT AN UNKNOWN SPEED. THE DEALER REPLACED THE CALIPERS TO CORRECT THE FAILURE. THE FAILURE MILEAGE WAS 93,000 AND THE CURRENT MILEAGE WAS 95,000.
NHTSA complaint #10349534 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 1996 CADILLAC SEVILLE STS. WHILE DRIVING 35 MPH THE LIGHTS ON THE INSTRUMENT CONTROL PANEL FAILED. HIS VEHICLE IDENTIFICATION NUMBER WAS EXCLUDED FROM RECALL CAMPAIGN ID NUMBER: 95V224000 (EQUIPMENT:ELECTRICAL). HE WAS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED AT HIS EXPENSE. HOWEVER, THE FAILURE OCCURRED TWICE IN THE PAST. THE FAILURE MILEAGE WAS 80000. THE CURRENT MILEAGE WAS 94000.
NHTSA complaint #10296367 — an unverified report by a vehicle owner.
I WAS INVOLVED IN AN ACCIDENT ON JULY 16, 2007. I HAD MY CAR TOWED . I WAS TOLD IT WOULD TAKE 1-11/2 WEEKS TO REPAIR. I LATER CALLED TO CHECK ON MY 2002 CADILLAC SEVILLE. I WAS TOLD THEY COULD NOT REPAIR MY CAR BECAUSE THE HEADLIGHT WAS ON A NATIONAL BACKORDER. THEY SAID THERE WERE NO HEADLIGHTS AVAILABLE. MY INSURANCE COVERED A RENTAL CAR FOR 30 DAYS. I WAS THEN TOLD I WOULD BE RESPONSIBLE FOR A CAR. IT WAS SUGGESTED THAT I CALL CADILLAC CUSTOMER SERVICE. I DID SO. I SPOKE WITH PATRICIA PAQUETTE AND WAS GIVEN A SERV. REQ. # OF 71-562847807. SHE SAID SHE WOULD CHECK ON MY PROBLEM AND RETURN MY CALL IN 24 TO 72 HRS. SHE CALLED BACK AND SAID SHE WAS REFERRING MY CALL TO THE NEXT LEVEL AND NKEMDILIM NWANKWO WOULD HANDLE IT.. SHE SAID I SHOULD GET A CALL IN 24 RO 72 HOURS. THIS PERSON NEVER CALLED. I CALLED BACK AND LEFT A MESSAGE ON VOICE MAIL AT EXT. 11310. I DID NOT RECEIVE A CALL. I WAS PUT IN CONTACT WITH MS. GARCIA. EXT 11442. SHE SAID SHE WOULD CHECK AND CALL BACK. . SHE DID NOT CALL. I CALLED AGAIN SEVERAL TIMES AND DID NOT GET A CALL BACK. I ASKED TO SPEAK TO HER SUPV.. THE SERV. REP. SAID I COULD NOT SPEAK TO ANY SUPV.R, BUT THAT SHE WOULD ASK HER SUPV. TO CONTACT MS. GARCIA'S SUPV. AND ASK THEM TO CALL ME. I HAVE NOT YET SPOKEN TO A SUPV. I GOT A MESSAGE ON MY ANSWERING MACHINE AT HOME ( AFTER ASKING EVERYONE TO CALL MY CELL #) THAT SAID THE PERSON WAS CALLING FOR MS. GARCIA AND T THE PART MAY BE AVAILABLE AT THE END OF NOVEMBER. DURING THIS TIME, I HAVE BEEN GIVEN SEVERAL POSSIBLE DATES. I THOUGHT CAR COMPANIES WERE TO PROVIDE SAFETY EQUIPMENT FOR THEIR CARS. I HAVE BEEN WITHOUT MY CAR FOR OVER 4 MONTHS. I CAN NOT GET SATISFACTORY INFORMATION OR SERVICE FROM CADILLAC. I AM SURE THERE MUST BE SOME RECOURSE. I CANNOT SAFELY OPERATIVE MY CAR WITHOUT THIS PART. . MY ATTORNEY SUGGESTED I CONTACT THE NATIONAL TRANSPORTATION SAFETY BOARD. YOU WERE THE CHOICE FROM THEM TO FILE A VEHICLE COMPLAINT.
NHTSA complaint #10210119 — an unverified report by a vehicle owner.
DT*: THE CONTACT STATED THE INSTRUMENT PANEL GAUGES INTERMITTENTLY ILLUMINATE. THERE IS A NHTSA RECALL, # 95V224000, REGARDING THE EQUIPMENT. THE VEHICLE WAS SEEN BY A DEALER, BUT NO REPAIRS WERE MADE. THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
NHTSA complaint #10152182 — an unverified report by a vehicle owner.
GETTING VIBRATION ON SMOOTH ROADS AT 60-68 MPH. PUT ON 4 NEW MICHELIN TIRES, REPLACED BRAKE ROTORS, BALANCED ALL TIRES, STILL EXPERIENCE VIBRATION. DEALER CAN'T FIX. WHAT ARE OTHER SOLUTIONS BESIDES SAYING TIRES ARE OUT OF ROUND?
NHTSA complaint #10078989 — an unverified report by a vehicle owner.
THERE IS SOME BILLS I DID NOT KEEP.BOUGHT THE CAR SEPT 4TH 1998. I HAD TO HAVE THEM MAKE REPAIRS EVERYTIME I TOOK IT IN FOR A OIL CHANGE, I DRIVE AN HOUR TO THE BARBOURSVILLE AUTOMALL, INC. IN WEST VA WHERE I BOUGHT IT. THE COMPUTER CONTROL CHIP FOR THE STRUT SENSOR IS STILL NOT FIXED, IT FLASHES DO NOT DRIVE OVER 90 MILES AN HOUR CONSTANTLY WHEN I DRIVE, WHICH IS DISTRACTING,THAT HAS BEEN DOING IT SINCE 12/02. THEY JUST PUT A NEW ONE IN AND IT ALSO DOES NOT WORK. THE FRONT SEAT HEATER WENT OUT IN NOVEMBER AND DID NOT GET ONE TILL APRIL. I TOLD THEM ABOUT THE BUMPING OF THE CAR SINCE I GOT IT AND THEY JUST PUT 1 STRUT ON THE CAR. THEY PUT GREASE ON THEM AND ALSO THEY TOLD ME THEY FOUND A PIECE OF PAPER,AND THEY CHANGED THE BRAKES PADS AND TURNED THE ROTORS TWICE TRYING TO FIX THE BUMPING. THE PAINT ON THE CAR DOESN'T FELL LIKE IT SHOULD. I HAVE BOUGHT OTHER CADILLACS IN THE PAST YEARS. I DIDN'T FIGHT THE LAST CADILLAC IT WAS A 98 CADILLAC ELDORADO SERIAL NUMBER #[XXX] CHANGED CARS BECAUSE IT HAD A LEAK IN THE TRUNK AND I TOOK IT BACK 5 TIMES AND THEY ENDED UP PACKING IT WITH SUPER GLUE WHERE EVERYONE COULD SEE IT. IT WAS ALSO IN A HAIL STORM AND THEY BONDED IT INSTEAD OF GETTING ME NEW PARTS,IT WAS MAKING ME TO NERVOUS SO MY HUSBAND BOUGHT THE STS. THERE IS OTHER BILLS WHICH I CAN'T FIND BUT I HAVE HAD TROUBLE WITH THIS STS SINCE I GOT IT.I DID WRITE THE CADILLAC PEOPLE AND THEY SAID I HAD TO TAKE IT UP WITH THE DEALER WHICH I HAVE BEEN WITH NO SATISFACTION, I'M TALKING TO [XXX] AND MY CASE NUMBER IS 1-119401313. THE CADILLAC COMPANY SAID THEY WOULD KEEP MY LETTER I WROTE THEM FEW YEARS AGO. I'M STILL WANTING TO DRIVE A CADILLAC,WHICH I TOLD [XXX] AND KEPT TELLING THE DEALERSHIP. I HAVEN'T GOT THE BILLS WHEN I FIRST HAD THE TROUBLE BUT SOMEONE MUST, [XXX] AGREED THAT I HAVE HAD IT WORKED ON EVERY TIME I WENT FOR AN OIL CHANGE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10070621 — an unverified report by a vehicle owner.
WE PURCHASED THE CAR FROM TUTWILLER CADILLAC IN INDIANAPOLIS, INDIANA IN 2001. IT IS AT 46,000 MILES NOW AND IS THANKFULLY STILL UNDER WARRANTY. WE HAVE HAD PROBLEMS RANGING FROM COMPUTER TO POWER STEERING. LAST WEEK MY SERVICE ENGINE SOON LIGHT CAME ON. I TOOK IT TO THE DEALERSHIP. THEY SAID IT WAS THE TRANSMISSION AND THE TCC SOLENOID. THEY ALSO SAID THE TURBINE SHAFT SEALS WERE LEAKING. THEY RECEIVED MY CAR ON OCT. 27TH AND RETURNED IT TO ME ON OCT. 29TH. NO SOONER THAN 20 MINUTES DOWN THE ROAD MY SERVICE LIGHT CAME BACK ON! I DROVE IT BACK TO THE DEALERSHIP. THIS TIME THEY SAID IT WAS THE AIR INJECTION PUMP AND REPLACED IT. I RECEIVED IT BACK ON OCT. 30TH. YESTERDAY, NOV. 6TH I WAS DRIVING HOME FROM WORK AND THE ACCELERATOR STUCK AND SOUNDED LIKE IT WAS GRINDING IN THE FRONT. IT CAME UNSTUCK AFTER APPROX. 10 SECONDS OR SO. I IMMEDIATELY CALLED THE DEALERSHIP AGAIN. THIS TIME THE SERVICE STABILITY SYSTEM CAME ON. (IT WAS ON LAST WEEK TOO, BUT THEY SAID THEY COULDN'T FIND ANYTHING AND THAT THE LIGHT WENT OFF.) I ASKED THAT A WRECKER TAKE MY CAR THIS TIME, BECAUSE I WAS UNCOMFORTABLE DRIVING IT. AS OF TODAY I HAVE HEARD NOTHING FROM THEM. MY HUSBAND AND I ARE VERY FRUSTRATED WITH THIS DEALERSHIP AND CADILLAC. I AM SURE TUTWILLER HAS COMPUTER RECORDS OF HOW MANY TIMES THEY HAVE SERVICED THIS CAR!
NHTSA complaint #10071172 — an unverified report by a vehicle owner.
LOSS OF STEERING CONTROL WHILE DRIVING. VEHICLE TOWED TO DEALER WHO INFORMED CONSUMER THAT THE CAUSE WAS RACK AND PINION FAILURE. REPAIRS MADE, BUT PROBLEM IS STILL RECURRING. THE REPLACEMENT PART THAT WAS MAILED TO MECHANIC ARRIVED BROKEN. SIX MONTHS LATER, SAME PROBLEM OCCURRED, AWAITING RESPONSE FROM GM/CADILLAC ABOUT REIMBURSEMENT.
NHTSA complaint #10043626 — an unverified report by a vehicle owner.
CONSUMER BECOME SICK WHILE TRAVELING DUE TO AN ODOR LESS FUMES INSIDE VEHICLE. MANUFACTURER HAS BEEN CONTACTED. DEALER CLEANED AIR CONDITIONER AND CHANGED OTHER PARTS, AND PROBLEM HAS NOT RETURNED.
NHTSA complaint #10022792 — an unverified report by a vehicle owner.
THE AIR CONDITIONING ON THIS CAR IS INFERIOR TO ANY CAR THAT I HAVE OWNED BEFORE. IT IS NOT CAPABLE OF COOLING THE INTERIOR OF THE CAR WHEN THE EXTERIOR TEMPERATURE EXCEEDS 90 DEGREES. I HAVE TAKEN IT TO THE DEALER NUMEROUS TIMES WITH THIS COMPLAINT. THEY ALWAYS SAY THAT THEY CAN NOT FIND ANY PROBLEMS. *NLM
NHTSA complaint #10018711 — an unverified report by a vehicle owner.
#95-V-224-000 THE HEADLIGHTS WENT OUT, WHICH CAUSED CONSUMER TO PULL OVER UNTIL THEY RESET THEMSELVES, CONSUMER STATED THERE WAS A RECALL REGARDING THE ISSUE.
NHTSA complaint #10009219 — an unverified report by a vehicle owner.
OVERNITE CAR'S WINDOW WAS BROKEN, AND STOLEN THE CAR NAVIGATOR WHICH PRICE IS ABOUT $2,500 DOLLARS. ORIGINAL ANTI-THEFT ALARM DIDN'T WORK. DEALER HAS BEEN NOTIFIED. INSPECTION REVEALED THAT THE ANTI-THEFT ALARM MALFUNCTIONED WHEN ROBBERY TOOK PLACE.
NHTSA complaint #8023727 — an unverified report by a vehicle owner.
CAR WAS PURCHASED (LEASED) ON 2/22/00. CAR KEPT STALLING WHILE DRIVING OR WOULDN'T START AT ALL. HAD IT TOWED TO DEALER ON 2/29/00. THEY COULDN'T DUPLICATE THE PROBLEM ON 6/8/00. THEY REPLACED THE FUEL PUMP AND I HAD CAR TOWED TO DEALER. DASH BOARD PANEL WOULD READ BATTERY, NO CHARGE WHEN IT WOULD RAIN HAD BELT REPLACED. HAD SEVERAL STIFF SPOTS WHEN TURNING STEERING WHEEL ON 11/1/01. RACK AND PINION AND WATER PUMP HAD TO BE REPLACED WITH ONLY 45654 MILES. ON 1/30/01 DEALER PERFORMED "PROTECT INJECTOR SERVICE" AT 49481 MILES. 2/20/02 RETURNED CAR TO DEALER, GAS PEDAL WAS STICKING. THEY CLEANED DEPOSIT IS FROM THROTTLE BLADES AT 49533 MILES. CAR BEGAN STALLING AGAIN. 10/29/01 EGR VALVE REPLACED WITH 60324 MILES. 12/12/01 SPARK PLUGS HAD TO BE REPLACED DUE TO POOR PERFORMANCE WITH 60324 MILES. WE HAVE REPLACED THE TIRES, FRONT AND BACK BRAKES. THE AIR CONDITIONING WENT OUT MAY, 2002. HAD IT REPAIRED ON 7/9/02 REPLACED R&R COMPRESSOR ASSEMBLY, EXPANSION TUBE ASSEMBLY, A/C RECHARGE, FREON, DYE KIT, A/C OIL AND ORIFICE TUBE WITH AN ODOMETER READING OF 69860!! RIDICULOUS ISN'T IT?? NOT DONE YET 7/11/02 - A/C IS OUT AGAIN. THIS TIME HAD TO REPLACE THE A/C SENSOR, A/C SWITCH, ACM MODULE, R&R SWITCH COMPRESSOR CUT-OFF, R&R SENSOR SUNLOAD (ATC), R&R MODULE CLIMATE CONTROL. TODAY, IT STILL DOESN'T WORK. I'M TIRED OF PUMPING $$ INTO SOMETHING THAT IS A LEASE. WE CONTACTED CADILLAC ON HELPING US GET OUT OF THIS LEASE AND INTO A DIFFERENT GM LEASE, THEY WOULDN'T HELP. THIS CAR HAS BEEN NOTHING BUT TROUBLE SINCE DAY 3. WHEN PARKING THE CAR AND TRYING TO REMOVE KEYS IS ANOTHER PROBLEM. WE HAVE TO HIT THE TOP OF THE SHIFTER TO GET THE KEYS TO RELEASE. THE SHIFTER STICKS AND WON'T RELEASE THE KEYS. CURRENTLY, THE PROBLEM WE HAVE IS THE BANGING UNDER THE CAR, WHICH WE FOUND ARE THE STRUTS. THEY DON'T EVEN MAKE AFTER MARKET ONES YET! LET US KNOW IF ANY OF THESE THINGS ARE "RECALLED". CADDY CRAP!! THANK YOU. DT
NHTSA complaint #769910 — an unverified report by a vehicle owner.
THE HVAC ONLY EMITS HEAT. THE RELAY WAS REPLACED. AIR CONDITIONING FAILED AGAIN AND ONCE AGAIN HAD TO BE REPLACED. THE AIR CONDITIONER COMPRESSOR AND FILTER HAD TO BE REPLACED AND THE BLOWER MOTOR FAILED AND WAS REPLACED.
NHTSA complaint #566042 — an unverified report by a vehicle owner.
WHEN COMING TO A STOP NOISE COMING FROM BRAKES, CALIPER ASSEMBLY- R&R FRONT BOTH. NOISE IN POWER STEERING, ORDER POWER STEERING PUMP. A/C KNOB FOR REAR VENT MISSING AND SWITCH BROKE, SWITCH, CONTROL ASSEMBLY BLOWER MOTER, REPLACE A/C REAR.
NHTSA complaint #9006305 — an unverified report by a vehicle owner.
PROBLEMS STARTED WITH A BUZZING SOUND EMITTING FROM THE RADIO/SPEAKERS; THEN SMOKE STARTED TO COME FROM THE STEERING WHEEL; VEHICLE WOULD NOT START ON MANY OCCASIONS RESULTING IN MY HAVING TO BE TOWED; ELECTRIC WINDOW AND MIRRORS STOPPED WORKING; DRIVER'S SEAT LAYS BACK TO FURTHEST POINT (ALMOST RESTING AGAINST BACK SEAT) AND WILL NOT RESPOND TO CONTROLS UNTIL FULLY RECLINED--THIS CONTINUES TO OCCUR NOT ONLY WHILE THE VEHICLE IS PARKED BUT ALSO WHILE BEING DRIVEN; HORN WOULD GO OFF WHEN CAR WAS STARTED AND COULD NOT BE SHUT OFF; BOTH "SERVICE ENGINE" & "SERVICE TRANSMISSION" LIGHTS WOULD COME ON CONTINUOUSLY, EVEN AFTER SERVICE WAS DONE; TRACTION CONTROL WOULD ENGAGE FOR NO APPARENT REASON AND WOULD REMAIN ENGAGED UNTIL ENGINE WAS SHUT OFF; WHILE DRIVING THE STEERING BECAME EXTREMELY TIGHT AND DIFFICULT TO TURN; STEERING MADE LOUD GRINDING NOISES WHEN TURNING; INTERIOR LIGHTS AND HIGH BEAMS STOPPED WORKING; ENGINE WOULD DIE WHILE BEING DRIVEN AND WOULD NOT TAKE A "JUMP" CHARGE RESULTING IN HAVING TO BE TOWED;
NHTSA complaint #758178 — an unverified report by a vehicle owner.
ABNORMAL ENGINE VIBRATIONS SINCE DAY OF PURCHASE, ACCORDING TO DEALER, THEY ARE WAITING FOR A "SOFTWARE FIX" FOR THE VEHICLE. MAJOR IMPREFECTIONS IN THE CARS FINISH BESIDES MECHANICAL. DASH BOARD NOT PROPERLY ALIGNED, GAPS BETWEEN DIFFERENT PARTS OF THE DASH BOARD. SIDE BEAM COVER IS COMING OFF BEAM. CENTER CONSOLE LATCH WON'T SECURE COVER. DOOR INTERIOR SIDING NOT PROPERLY ALIGNED. DOOR'S INSIDE HANDLE WON'T WORK, CHILD SAFETY LEVER IS NOT ENGAGED. WATER INSIDE LICENSE PLATE LIGHT ASSEMBLY. THE LIST GOES ON ...
NHTSA complaint #737268 — an unverified report by a vehicle owner.