Owners have filed 1,353 complaints
about the 2012 Chevrolet Cruze with NHTSA between 2011 and 2026.
The largest single group is the engine & cooling.
Across this model's run it ranks 2 of 9 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Chevrolet Cruze. 50 means typical for this
model; 100 means roughly double.
Severity — 59
11.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 51
30% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2012 compares with every other Chevrolet Cruze
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
1553.6%
Defroster/Defogger/Hvac System
310.7%
Crank/Camshaft Position Sensor
27.1%
Pressure Monitoring AND Regulating Systems
27.1%
Lock
27.1%
Trunk LID
27.1%
Seals/Gaskets
13.6%
Canister
13.6%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
595.4%
1,000 – 9,999 miles
736.6%
10,000 – 24,999 miles
12010.9%
25,000 – 49,999 miles
24021.8%
50,000 – 74,999 miles
25222.9%
75,000 – 99,999 miles
16815.2%
100,000 – 149,999 miles
17115.5%
150,000+ miles
191.7%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Oct 2011peak 35Jun 2026
NHTSA investigations into the 2012 Chevrolet Cruze
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
RQ13002Opened 31 May 2013Closed 9 Jul 2014AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Air Bag Non-deployment
General Motors (GM) has initiated a safety recall of 31,520 model year (MY) 2012 Buick Verano and Chevrolet Camaro, Cruze and Sonic vehicles to address a defect condition that could result in the primary or secondary stage air bag not deploying.These vehicles are a small percentage of all MY 2012 vehicles and were built on several specific production dates broadly ranging from December 1, 2011 to August 2, 2012 (see NHTSA recall 14V-300 for more information).Also, see attached additional report for more information.This investigation was opened to evaluate the scope of two uninfluenced safety...
AQ12002Opened 15 Oct 2012Closed 20 Oct 2014ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Chapman Chevrolet / Cruze Engine Recall
NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. ? 30120(i)). NHTSA issued an information...
PE12010Opened 28 Mar 2012Closed 19 Jul 2012ENGINE
Engine compartment fire
In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31, 2012 (Recall 12V-288). According to GM, engine oil change procedures can result in spilling or dripping of oil on the engine shield.Also, manual transmission vehicles with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole.If oil, debris or the burning hydraulic fluid contacts hot engine or...
Recalls on the 2012 Chevrolet Cruze
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
16V502000
ELECTRICAL SYSTEM:IGNITION
General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. Also, certain 2013 Buick Encore, 2011 Buick Regal, 2013-2014 Buick Verano, 2011-2016 Chevrolet Cruze, 2010-2013 Chevrolet Equinox 2013-2015 Chevrolet Malibu, and 2011-2013 GMC Terrain vehicles may have been serviced with similar defective replacement electronic park lock levers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection and Rollaway Prevention."
Risk: If the key is removed without the transmission in PARK, the vehicle may rollaway as occupants are exiting, increasing the risk of injury.
14V300000
AIR BAGS
General Motors LLC (GM) is recalling certain model year 2012 Buick Verano vehicles manufactured December 2, 2011 to July, 16, 2012, Chevrolet Cruze vehicles manufactured December 7, 2011 to July 25, 2012, Chevrolet Sonic vehicles manufactured December 5, 2011 to August 2, 2012, and Chevrolet Camaro vehicles manufactured December 1, 2011 to June 11, 2012. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
Risk: If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal air bag, that air bag will not deploy, increasing the driver's risk of injury.
13V360000
SERVICE BRAKES, HYDRAULIC:POWER ASSIST
General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric vacuum pump to provide supplemental vacuum for brake assist, when needed. In the affected vehicles, the pump may not activate, resulting in an intermittent reduction or loss of brake assist.
Risk: A loss of braking assistance will require extra pedal force and/or distance to bring the vehicle to a stop, increasing the risk of a crash.
13V023000
AIR BAGS
General Motors LLC (GM) is recalling certain model year 2012 Chevrolet Camaro, Cruze and Sonic, and model year 2012 Buick Verano vehicles. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
Risk: If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal air bag, that air bag will not deploy, increasing the driver's risk of injury.
12V522000
AIR BAGS
General Motors is recalling certain model year 2012 Buick Verano, Chevrolet Cruze, and Chevrolet Sonic vehicles. The driver side frontal air bag has a shorting bar which may intermittently contact the air bag terminals.
Risk: If the bar and terminals are contacting each other at the time of a crash necessitating deployment of the driver's frontal airbag, that airbag will not deploy, increasing the driver's risk of injury.
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. ATTACHMENT WELDS FOR THE FUEL TANK STRAP SECONDARY BRACKETS MAY HAVE BEEN OMITTED.
Risk: THE FUEL TANK COULD COME LOOSE IN A CRASH, POSSIBLY ALLOWING FUEL TO LEAK FROM THE TANK. A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
12V288000
ENGINE AND ENGINE COOLING
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. SPILLED OR DRIPPING OIL (SUCH AS AFTER AN OIL CHANGE) MAY COLLECT IN THE ENGINE SHIELD (BELLYPAN) NEAR HOT ENGINE OR EXHAUST SYSTEM SURFACES. AS A RESULT, THE OIL AND THE ENGINE SHIELD MAY IGNITE AND BURN.
Risk: EITHER CONDITION COULD RESULT IN AN ENGINE COMPARTMENT FIRE, POSSIBLY CAUSING INJURY OR DEATH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20143065,003 units in Canada
Airbag
On certain vehicles, the primary stage of the driver’s airbag may not deploy during a crash (where deployment is warranted). Failure of an airbag to deploy correctly could increase the risk of personal injury to the seat occupant. Correction: Dealers will replace the steering wheel airbag coil. Note: This is an expansion of recall 2012368.
Recall 201427417,144 units in Canada
Accessories
On certain vehicles, insulation on the engine block heater power cord may become damaged if the cord is handled during very cold days (temperatures below -25C). This could create an electrical shock hazard, which could result in personal injury. Correction: Dealers will replace the block heater cord.
Recall 20142135,003 units in Canada
Airbag
On certain vehicles, the primary or secondary stage of the driver’s airbag may not deploy during a crash (where deployment is warranted). Failure of an airbag to deploy correctly could increase the risk of personal injury to the seat occupant. Correction: Dealers will replace the steering wheel airbag coil. Note: This recall is superseded by recall 2014306.
Recall 201328244,789 units in Canada
Brakes
On certain vehicles equipped with a 1.4L DOHC gasoline turbo engine and a 6T40 automatic transmission, the electric vacuum pump (which provides supplemental vacuum under certain operating conditions) may not function as designed. This could result in an intermittent reduction or loss of brake power assist, requiring greater brake pedal effort to slow or stop the vehicle. This could increase stopping distances, which may result in a crash causing property damage and/or personal injury. Correction: Dealers will replace a microswitch in the power brake vacuum pipe assembly.
Recall 20123681,011 units in Canada
Airbag
On certain vehicles, the primary stage of the driver’s airbag may not deploy during a crash (where deployment is warranted). Failure of an airbag to deploy correctly could increase the risk of personal injury to the seat occupant. Correction: Dealers will replace the steering wheel airbag coil.
Recall 20121888,185 units in Canada
Structure
On certain vehicles, welds may have been omitted from the fuel tank mounting brackets during the vehicle manufacturing process. This could allow fuel leakage to occur as a result of a severe side impact crash. Fuel leakage, in the presence of an ignition source, could result in a fire causing property damage and/or personal injury. Correction: Dealers will inspect and, if necessary, secure the fuel tank brackets using fasteners.
Recall 201218761,299 units in Canada
Other
On certain vehicles, oil spilt as a result of improper engine oil change procedures could contact hot engine or exhaust components, as well as the engine shield, which could cause the shield to ignite and burn. In addition, on vehicles equipped with a manual transmission, continuing to drive with a completely worn clutch may cause hydraulic fluid to be expelled from the clutch housing vent hole. In some instances, the fluid could be burning as it exits the vent hole. If the burning fluid contacts the engine shield, this too could cause the shield to ignite and burn. These issues could cause an engine compartment fire which could result in property damage and/or personal injury. Correction: Dealers will modify the engine shield to prevent fluid from contacting the shield.
Reports where the owner recorded a crash, a fire, an injury or a death.
Fresno, CACrash
ELECTRICAL SYSTEM
Value covers leaking oil and I replace it 6 times and it keep leaking
NHTSA complaint #11521869 — an unverified report by a vehicle owner.
Fresno, CACrash
ENGINE
Value covers leaking oil and I replace it 6 times and it keep leaking
NHTSA complaint #11521869 — an unverified report by a vehicle owner.
Andover, OHCrash
UNKNOWN OR OTHER
When the ac on the brake pad will lock and there no brakes you can't push it down it gets hard but when you turn the ac turns off the brake pad goes back to normal but it's damage to be driving and this happen .. Also the trac control light comes on along with the sailablzie light
NHTSA complaint #11469091 — an unverified report by a vehicle owner.
Andover, OHCrash
ELECTRICAL SYSTEM
When the ac on the brake pad will lock and there no brakes you can't push it down it gets hard but when you turn the ac turns off the brake pad goes back to normal but it's damage to be driving and this happen .. Also the trac control light comes on along with the sailablzie light
NHTSA complaint #11469091 — an unverified report by a vehicle owner.
Andover, OHCrash
SERVICE BRAKES
When the ac on the brake pad will lock and there no brakes you can't push it down it gets hard but when you turn the ac turns off the brake pad goes back to normal but it's damage to be driving and this happen .. Also the trac control light comes on along with the sailablzie light
NHTSA complaint #11469091 — an unverified report by a vehicle owner.
Janesville, WI1 injured
UNKNOWN OR OTHER
The vehicle will start to smoke, filling the cab with smoke with a strong smell of antifreeze causing occupants to become sick to the stomach and dizzy. This will occur unrelated to speed and operating temperature, and has happened multiple times.
NHTSA complaint #11438762 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Kansas City, MO
ENGINE
Was driving and my car literally wouldn't go forward. Prior to I had an oil change and I would smell burning oil
NHTSA complaint #11744364 — an unverified report by a vehicle owner.
Omaha, NE
UNKNOWN OR OTHER
My breaks do not work in reverse. Pump valve seems to be bad
NHTSA complaint #11741926 — an unverified report by a vehicle owner.
Omaha, NE
ELECTRICAL SYSTEM
My breaks do not work in reverse. Pump valve seems to be bad
NHTSA complaint #11741926 — an unverified report by a vehicle owner.
Omaha, NE
SERVICE BRAKES
My breaks do not work in reverse. Pump valve seems to be bad
NHTSA complaint #11741926 — an unverified report by a vehicle owner.
Bruington, VA
POWER TRAIN
Have called about this starting 2020. Had 137000. Also previous owner since 99000mi. Drive train & Turbo. Brake assist. Oil leaks, shutting off while driving. Now as of Saturday April 25 2026 Car shut off while driving and has been towed to dealership. Car deemed lemon by GM. In 2020 car to have been replaced I have all service contact numbers as well as my receipts. Car is a death trap. Do better Chevrolet & GM
NHTSA complaint #11734134 — an unverified report by a vehicle owner.
Bruington, VA
ENGINE
Have called about this starting 2020. Had 137000. Also previous owner since 99000mi. Drive train & Turbo. Brake assist. Oil leaks, shutting off while driving. Now as of Saturday April 25 2026 Car shut off while driving and has been towed to dealership. Car deemed lemon by GM. In 2020 car to have been replaced I have all service contact numbers as well as my receipts. Car is a death trap. Do better Chevrolet & GM
NHTSA complaint #11734134 — an unverified report by a vehicle owner.
Bruington, VA
SERVICE BRAKES
Have called about this starting 2020. Had 137000. Also previous owner since 99000mi. Drive train & Turbo. Brake assist. Oil leaks, shutting off while driving. Now as of Saturday April 25 2026 Car shut off while driving and has been towed to dealership. Car deemed lemon by GM. In 2020 car to have been replaced I have all service contact numbers as well as my receipts. Car is a death trap. Do better Chevrolet & GM
NHTSA complaint #11734134 — an unverified report by a vehicle owner.
at 74,522 milesPensacola, FL
POWER TRAIN
The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving at 40 MPH and accelerating over a speed bump, the key slid out of the ignition switch. An independent mechanic was contacted. The vehicle was taken to the independent mechanic, and it was determined that the ignition switch needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 74,522.
NHTSA complaint #11733293 — an unverified report by a vehicle owner.
at 74,522 milesPensacola, FL
ELECTRICAL SYSTEM
The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving at 40 MPH and accelerating over a speed bump, the key slid out of the ignition switch. An independent mechanic was contacted. The vehicle was taken to the independent mechanic, and it was determined that the ignition switch needed to be replaced. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 16V502000 (ELECTRICAL SYSTEM, POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 74,522.
NHTSA complaint #11733293 — an unverified report by a vehicle owner.
at 144,000 milesUnion, KY
ENGINE AND ENGINE COOLING
The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the engine started overheating, and a coolant leak was discovered. During the failure, the check engine warning light was displayed, and the message "A/C Off Due to High Engine Temp" was displayed even though the A/C was not activated. The temperature gauge was elevated, creating a risk that the engine might stall or catch on fire. The contact referenced NHTSA Campaign Number: 12V288000 ( ENGINE AND ENGINE COOLING); however, the VIN was not included in the recall repair. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 144,000.
NHTSA complaint #11728123 — an unverified report by a vehicle owner.
Loris, SC
ENGINE
Check engine light on Car smoking when driven and smells like burning oil
NHTSA complaint #11711132 — an unverified report by a vehicle owner.
Kennewick, WA
ENGINE
My son just purchased this car and nearly hit 100,000 miles. It started leaking oil in the engine area the valve cover gasket. It's drips all over the car causing it to smoke and smell.
NHTSA complaint #11693383 — an unverified report by a vehicle owner.
Taylor, PA
ENGINE
Repetitive coolant leak repaired 5+ times over 9 years; incurred costs over $X,XXX. Coolant (toxic) leak causes burn off in the engine compartment and the vapors from this are transferred into the cabin, posing a risk to driver and passenger health.
NHTSA complaint #11685443 — an unverified report by a vehicle owner.
Yellville, AR
POWER TRAIN
Had a 3-5-R wave plate failure. Symptoms started at around 87,000 miles. Bouncing/jerking when put into reverse. 5th gear slams hard into gear when upshifting and downshifting, making it feel like I have been rear ended. Now 3rd gear is starting to shift hard like 5th. Soon I'll have no gears. Car has been both regular and preventative maintained so should not have such a massive failure at under 100k miles. Other vehicles with the same transmission (6t40) have been recalled due to similar issues, like the 1.4 turbocharged Cruze, but not the 1.8l Cruze for whatever reason. Now I have to pay $4k for a rebuild on something that Chevrolet should be liable to pay.
NHTSA complaint #11655044 — an unverified report by a vehicle owner.
Canton, OH
ENGINE
I went to take 5 for an oil change , the tech broke my oil cap filter , coolant hose & damage my engine oil cooler . Towed it to progressive Chevrolet . Fleet response is the insurance company for take 5 & they are not taking care of my rental extension while determining if they are at fault with progressive already stated that they were at fault and now they dragging their feet ! Leaving me without a car and I’m in school and so is my son .
NHTSA complaint #11654069 — an unverified report by a vehicle owner.
NHTSA complaint #11650936 — an unverified report by a vehicle owner.
Yellville, AR
POWER TRAIN
Car started jerking when put in reverse and slams hard into 5th gear only. Taken to transmission shop and they have no idea what's causing it. They said they've never seen something like this before, and said it doesn't feel like a major transmission failure. Car only had 98,000 miles on it when hard shifting started. Regularly maintained. Motor and trans mounts were checked and fine. More than normal amounts of metal in trans fluid when drain and fill was performed.
NHTSA complaint #11649148 — an unverified report by a vehicle owner.
Irvington, NJ
UNKNOWN OR OTHER
The check engine light keeps coming up after I buy gas in it and when I take it to Autozone for diagnose it keeps saying engine coolant which I just changed. After a while the light disappears but comes back when I fuel it.
NHTSA complaint #11627746 — an unverified report by a vehicle owner.
Bothell, WA
ENGINE
To whom it may concern at NHTSA, We are writing to file a formal complaint regarding Chevrolet's refusal to address a serious safety recall on our vehicle related to an engine oil leak, which poses a fire hazard and endangers occupants. The malfunctioning component appears to be the engine shield (belly pan), which collects spilled oil and allows it to accumulate near hot engine or exhaust surfaces. This defect is documented in NHTSA Campaign ID: 12V288000. Our vehicle, which is experiencing the same issue, is available for inspection upon request. Our vehicle has exhibited persistent and severe oil leakage, creating a strong burning odor after driving for a short period. This malfunction presents a significant safety risk, as oil accumulating on or near the engine shield may ignite. This defect endangers not only the vehicle’s occupants but also the safety of others on the road. When we visited Lee Johnson Chevrolet (11845 NE 85th St, Kirkland, WA · (425) 827-0521) on October 26, 2023, we requested that the dealership inspect and repair the defect as outlined in the recall. The dealership acknowledged the issue but declined to proceed with inspection or repair, citing that the recall status was marked "complete." They offered to inspect the issue for a fee of $250, which we believe to be unreasonable given the known manufacturing defect and the related safety recall. We are requesting NHTSA's assistance to have Chevrolet fulfill its obligations under this recall. Citing a "completed" status of the recall as a reason to deny service is an unacceptable means for Chevrolet to avoid addressing a critical safety hazard. The engine shield defect, which continues to pose a fire risk, is an original manufacturing flaw for which Chevrolet should be held accountable. Thank you for your attention to this matter and for any assistance you may provide to resolve this critical safety issue. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11622788 — an unverified report by a vehicle owner.
at 100,000 milesLake Mills, IA
ENGINE
The contact owns a 2012 Chevrolet Cruze. The contact stated while the vehicle was parked, the check engine warning light illuminated. The vehicle was taken to a dealer to be diagnosed. However, the vehicle was not yet diagnosed or repaired. The vehicle was taken to an auto repair shop where it was diagnosed that the vehicle was leaking oil, along with several other undisclosed failures. The vehicle was not repaired. The contact attempted to contact the manufacturer; however, the manufacturer had not yet responded. The failure mileage was approximately 100,000.
NHTSA complaint #11618705 — an unverified report by a vehicle owner.
Portland, TX
ENGINE
The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving 30 MPH, the vehicle lost motive power and failed to respond while depressing the accelerator pedal. The vehicle was able to be restarted on the third attempt; however, the failure recurred. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
NHTSA complaint #11618183 — an unverified report by a vehicle owner.
at 98,039 milesRedding, CA
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2012 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact connected a diagnostic machine to the vehicle and retrieved a DTC code for a failure with the purge valve and the catalytic convertor. The contact replaced the purge valve; however, the failure reoccurred. The contact stated that several unknown warning lights were illuminated. The contact stated that the warning lights blinked on and off. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,039.
NHTSA complaint #11613565 — an unverified report by a vehicle owner.
The contact owns a 2012 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact connected a diagnostic machine to the vehicle and retrieved a DTC code for a failure with the purge valve and the catalytic convertor. The contact replaced the purge valve; however, the failure reoccurred. The contact stated that several unknown warning lights were illuminated. The contact stated that the warning lights blinked on and off. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,039.
NHTSA complaint #11613565 — an unverified report by a vehicle owner.