43 of the 391 complaints about the 2016 Chevrolet Cruze are about the other systems — 11% of everything reported for this model year. Half of the failures with a mileage on record happened before 53,000 miles.
43
Complaints
2
Crashes
2
Fires
1
Injuries
Filed with NHTSA, in their own words.
UNKNOWN OR OTHER
After 3 years of having this car it’s overheating each summer requiring the coolant system, hoses, thermostat, and water pump to be replaced each summer. As well as major oil leaking after full tune ups.
NHTSA complaint #11745807 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Coolant system and engine fan
NHTSA complaint #11743067 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
There has been no accident to report. My check engine light comes on periodically and will remain on for a lengthy time. It is the light that looks like a water spigot. When I have it checked they say it’s either the “Turbo” or “Air Filter” . I can. It get a clear answer as to what it is and why it comes on or how to fix the problem. My car is actually a 2016 Chevy Cruze Premier but that’s not an option to choose.
NHTSA complaint #11730730 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My husband was driving and noticed smoke coming from the engine so we pulled over and he lifted the hood and when he did we clearly saw a part of the Bosch manifold absolute pressure map sensor had come off and appeared to have melted off. I have taken it to a mechanic and have photos to show the exact parts.
NHTSA complaint #11654654 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I was driving down the road when my son said he smelled something and made pull over. There were what I thought were small flames on the floor so i dumped my water on them, then i realized the seat itself was melting and dripping stuff on the floor. then the seat went up. Very shortly after that the car was completely engulfed and is now a total loss.
NHTSA complaint #11549008 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
At first, and only on cold/rainy/snowy weather, while driving the radio would randomly turn off and turn itself back on (i have videos of this). Sometimes it would last a few seconds, sometimes a few minutes. While this was happening, the blinker sounds wouldn't work. I brought it to Chevy in Geneva, NY for diagnostics. No check engine codes ever. They told me that the radio computer needed to be updated. I had them fix it, only to find out that the problem would still happen. Over a few months, it developed more symptoms. It started to not shut off when I pushed the button, and it also started stalling when it went into auto off, but would turn back on if I put it in park and re started. At first it would stall in auto off at random times. This caused an accident in the summer of 2019. I was at a stop sign, waiting to make a right hand turn, took my foot off the brake and car stalled. The car behind me thought I was going and rear ended me. I had to drive around in the summer with the heat on, as it was the only way to prevent the car from going into auto off. I had the car looked at a few more times after that (paying $100 diagnostic fees every time). Brought it back to chevy and the told me it was because of the damage to my trunk allowing water to get to the battery (it wasn't). Issues then turned into stalling at auto off, but not turning back on once in park. I brought it to the dealership I bought it from and they looked at the alternator and had them clean all battery terminals and replace the battery. This worked for 2 weeks before continuing. It got to the point that I had to jump start my car everytime I wanted to drive it or it stalled. Finally it just wouldnt start, So i had it towed to chevy again in 2021. They determined the issue was the starter and replaced. It worked but as of now (9/13/23) my car has began stalling at auto off. It is very dangerous, car gives no warning!! There is too much to say with limited space
NHTSA complaint #11544286 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I have a 2016 cheavy cruise. It keeps overheating I have replaced the thermostat and thermostat housing and still have had issues with it overheating. I have done research and several cruises with this year have had the same issues.
NHTSA complaint #11542301 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
When I start my car it will sputter then die, also cuts off while driving. It cuts off but will crank up and die again after so many tries it will drive a while and do it again. The check engine was on and I have fixed the O2 sensor, the mass air flow sensor, Ive replaced the turbo hose it had a big chunk ripped out of it which we have no clue how that happened, I just changed the PCV valves a few weeks ago and the car started but would not go in drive nor reverse put it back in shop and cleaned the throttle body and it ran good the whole day today I started cutting off again.
NHTSA complaint #11533949 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The turbo is messed up my car would not pull when stepping on the gas. Almost got in an accident on the freeway and hood started smoking. Spoke to a mechanic and said it was due to the turbo charger
NHTSA complaint #11484899 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My 2016 Chevy Cruise heating and cooling system failed. Car engine over heats causing engine to stop in mid drive. Hoses (main) and connections to heating and cooling systems faulty. Main hose to cooling system faulty (dry rotted ).
NHTSA complaint #11483126 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
There was a recall on leaking antifreeze for previous Chevy Cruze years but that is also happening with my 2016 Cruze in the same way. My car would not warm up in the cold and would not clear the sight of my windshield over the ice, I waited about an hour for the sun due to lack of heat. While on my way my car then overheated while on the highway which created an even bigger safety issue. The problem has been recalled before on different Cruze year types, my mom had a 2013 Cruze with the same issue I am experiencing. It has not been inspected yet by those listed but when I add more coolant it is empty within an hour of just sitting there. The only light is when it was overheating, but I’ve been having to refill my antifreeze repeatedly and unsure as to why until I discovered the previous recall information and it sounded like my exact issue.
NHTSA complaint #11454673 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I have a Chevy Cruze LT 1.4 l turbo engine and it has an exhaust leak by the manifold or the Cadillac converter is not working, a mechanic we took it to has confirmed that one of the hoses going into the Cadillac converter burst due to the Cadillac converter not working properly today is October 2nd it happened three days ago from today I have talked to other Chevy Cruze owners and confirmed the day also had the same problem I heard there is a recall for this problem on 2016 Chevy cruise so I would like to know if my car is on that recall list so I can go and get it fixed I have $133,000 miles on my car so it's not under the manufacturer's warranty anymore it is a very pricey repair which I do not have the money for due to the pandemic as we all know so please contact me through my email you guys have onfile and also because of this problem I cannot work I use my car for work,My car is a 2016 Chevy Cruze LT with a 1.4 L turbo engine thank you
NHTSA complaint #11435247 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
MY 2016 CHEVROLET CRUZE IS ONLY 4 YEARS OLD. I HAD TO REPLACE THE THERMOSTAT AND AFTER A INSPECTION. THE (VVT) VARIABLE VALVE TIMING WHEN TRYING TO START MY CAR, IT WOULD CLICK BUT WOULDN'T TURN OVER ALL LIGHTS AND POWER WAS ON BUT CAR WOULD NOT START. ALSO, MY ENGINE LIGHT WAS ON AND AND THE METAL WIRE RING INSIDE OF THE STARTER WAS COMPLETELY BROKEN IN HALF.AND HAD TO BE REPLACED
NHTSA complaint #11408416 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
LEAKING OIL RIGHT BENEATH THE DIPSTICK BUT NOT DIRECTLY OUT OF THE DIPSTICK. COMING FROM UNDER THE PLASTIC ECO TECH COVER
NHTSA complaint #11406314 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I HAVE A 2016 CHEVY CRUSE WITH 70,000 MILES AND AS OF 3-4-2021 I HAVE A CRACK ENGINE BLOCK. MY CAR AS BEEN SERVICED ACCORDING TO BOOKLET.I HAVE CALLED DANVERS CHEVROLET WHERE CAR WAS PURCHASED AND THEY ARE UNWILLING TO HELP. THIS IS A SERIOUS ISSUE AND I AM DISAPPOINTED THAT HERB CHAMBERS SELLS CUSTOMERS CARS THAT BREAK DOWN AFTER WARRANTY. CUSTOMER SERVICE AND MODEL OF CAR WAS DECISIVE IN MY PURCHASE OF THIS VEHICLE. MY EXPECTATIONS OF HERB CHAMBERS CUSTOMER SERVICE IS A LETDOWN. I COULD HAVE BEEN SERIOUSLY INJURED WHILE DRIVING WHEN THE CAR DIED IN THE BOURNE ROTARY
NHTSA complaint #11399531 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
CHECK ENGINE LIGHT CAME ON. TOOK CAR TO DEALERSHIP TO GET CHECKED. THE PURGE VALVE, WATER PUMP, AND CAM ACTUATOR SEALS ALL WENT BAD.
NHTSA complaint #11387859 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
BEFORE LEAVING WORK, I TURNED ON MY CAR FOR ABOUT TEN MINUTES TO WARM UP. WHEN I ENTERED THE CAR TO LEAVE WORK, I WAS OVERCOME WITH THE SMELL OF WHAT I THOUGHT WAS GASOLINE. I DROVE LIKE NORMAL ON MY WAY HOME, ROLLING THE WINDOW DOWN TO GET RID OF THE SMELL, AND I ALSO THOUGHT SOME SMOKE OR HAZE MAY HAVE ENTERED MY CAR, ALTHOUGH IT WAS DARK AND FOGGY SO I CANNOT BE SURE. WHILE DRIVING ON THE HIGHWAY, MY CAR'S (2016 CHEVY CRUZE) OIL LIGHT CAME ON. IT GAVE ME AN URGENT MESSAGE OF "LOW OIL PRESSURE- STOP ENGINE" AND BEEPED CONTINUOUSLY, WHILE A THICK SMELL OF OIL FILLED THE CAR. I AM VERY LUCKY THAT I WAS NEAR AN EXIT AND I PULLED OFF IMMEDIATELY INTO A GROCERY STORE PARKING LOT. THE CAR HAD TO BE TOWED AND LATER THAT WEEK, I LEARNED THAT MY CAR HAD LEAKED 3.3 QUARTS OF OIL, LEAVING ME WITH 1.25 QUARTS. THE MECHANIC TOLD ME THAT I WAS LUCKY I PULLED OFF WHEN I DID, AND THAT THERE WAS A SERIOUS RISK OF ENGINE DAMAGE. HE ALSO LET ME KNOW THAT ANOTHER CAR, SAME MAKE AND MODEL, WAS ALSO IN THE SHOP WITH THE SAME EXACT PROBLEM, AND THAT THAT CAR'S ENGINE HAD TO BE REPLACED. I QUOTE FROM MY $500+ INVOICE, "THE TURBO OIL FEED PIPE WAS LEAKING AT THE OIL COOLER DUE TO POOR SEALING. VEHICLE WAS 3.3 QUARTS LOW ON FLUID."
NHTSA complaint #11387432 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
REOCCURING PROBLEMS WITH PCV SYSTEM.EMISSIONS SYSTEM, MASS AIR FLOW SENSORS,O2 SENSORS,INTAKE MANIFOLD, VALVE COVERS WONT ACCELERRATE, STALLS WHILE DRIVING AND IDLING, HARD SHIFTING, STABILITY CONTROL SSUES AND STABILITRACK ISSUES, INTAKE AIR FLOW SYSTEM,FUEL TRIM SYSTEM LEAN BANK
NHTSA complaint #11365475 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
2016 CHEVROLET CRUZE LS REAR-WINDSHIELD OUTER BRAKE LIGHT PLASTIC HOUSING HAS VERTICAL CRACK ON THE RIGHT-HAND SIDE OF THE OUTER PLASTIC HOUSING. UPON RESEARCHING, THIS WRITER FOUND ONLINE THREADS AND OTHER COMPLAINTS OF THE SAME ISSUES WITH THE OUTER PLASTIC HOUSING HAVING A VEHICLE CRACK.
NHTSA complaint #11362594 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
P0171 CODE CONTINUES TO COME UP, VALVE COVER AND INTAKE MANIFOLD HAVE BEEN REPLACED MULTIPLE TIMES, WITHIN A WEEK BREAKS AGAIN.
NHTSA complaint #11353886 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
TURBO
NHTSA complaint #11342816 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
MY OLD COMPANY EBARA INTL CORPORATION GOT A HOLD OF MY VIN NUMBER AND MESSED WITH THE COMPUTER SYSTEM. THEIR IT GUY RICK JOHAN
NHTSA complaint #11331372 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
CAR STALLS OUT AFTER AUTO STOP IS DISENGAGED. BATTERY IS DEAD CAR WONT START EVEN THO BATTERY HAS POWER. DOOR LOCKS LOCK AND UNLOCK ON THERE OWN. TOUCH SCREEN FLICKERS.
NHTSA complaint #11315736 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
STABILITY OF DRIVING IS OFF, IDLING IS HARD AND SLIPS GEARS WITH LACK OF POWER AND ELECTRICAL IS GLITCHY. STARTED WHEN I WOULD DRIVE UP HILL AND DEALERSHIP CALLED IT INTERMEDIATE PROBLEM NOTHING DONE. NOW ITS ALL HAPPENING DAILY. SHIFT IS INTO THE RED ON RPM LACK OF POWER AND MY HEAD LIGHTS FLICKER AND RANDOMLY TRUNK OPENS.
NHTSA complaint #11310093 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I LIVE IN COLORADO, AND EVER TIME ITS COLD IN THE MORNING WHEN I START UP MY CAR IT GIVES ME HARD TIME AND THEN DOES AN ANT THEFT SYSTEM LOCK. WHEN IM HOME, OKAY ITS DURABLE BUT NOW ITS DONE IT WHILE IM DRIVING, AND WHEN I WAS AT THE CAR WASH. COMPLETE LOCK, STEERING WHEEL, KEY IS LOCKED IN THE IGNITION. THIS IS SUPER UNSAFE!! IVE GOTTEN THIS CAR FIXED SOOOOOO MANY TIMES THIS OUTRAGEOUS.
NHTSA complaint #11279621 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I OWN A 2016 CHEVY CRUZE LIMITED EDITION WITH LESS THAN 40,000 MILES AND MY RADIO HAS STOPPED WORKING. THE DISPLAY SCREEN AND PHONE CHARGER ARE ALL CONNECTED TO THE RADIO SO NONE OF THEM ARE CURRENTLY WORKING. I HAVE AN EXTENDED WARRANTY HOWEVER THE RADIO IS NOT COVERED. MY BIGGEST ISSUE IS THIS SHOULD BE COVERED UNDER THE 5YR WARRANTY ON THE CAR. I WAS TOLD BY THE DEALERSHIP THAT TO REPLACE IT WOULD COST $1206.34. EVEN THOUGH ONCE YOU GET USE TO THIS FEATURE YOU MISS IT WHEN IT'S NOT WORKING HOWEVER THIS DOES NOT HAVE ANY BEARING ON RUNNING THE CAR HOWEVER THE COST WOULD MAKE YOU THINK IT DOES. I THINK GM/CHEVROLET SHOULD STAND BEHIND THEIR PRODUCT AND REPLACE THE REPLACE THE RADIO. THE CAR IS ONLY A 2016 AND I HAVE OWNED 4 CHEVROLET CARS AND HAVE NEVER HAD THIS TYPE OF ISSUE. I'M NOT HAPPY ABOUT THIS IS ISSUE AND WOULD LIKE A BETTER RESOLUTION.
NHTSA complaint #11255185 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
THE PROBLEM INVOLVES THE AUTO STOP/START FEATURE ON MY CAR. WHEN MY CAR IS IN DRIVE, THE BRAKE PETAL IS DEPRESSED, AND COMES TO A COMPLETE STOP, SAID FEATURE WILL ENGAGE AND SHUT THE ENGINE OFF. THE ANOMALY OCCURS WHEN THE BRAKE PETAL IS RELEASED AND THE ENGINE IS SUPPOSE TO REIGNITE; HOWEVER, MY CAR'S ENGINE WILL NOT COME BACK ON. INSTEAD THE CHECK ENGINE LIGHT WILL ILLUMINATE, AND THE ENGINE WILL TURN TO AN IDLE STATE. DURING THIS STATE, THE ELECTRONICS (RADIO, SCREEN DISPLAY, AND INSTRUMENT PANEL) STILL WORK, BUT THE CAR WILL NOT ACCELERATE. TO CORRECT THE PROBLEM, THE CAR MUST BE PUT IN PARK AND KEY MUST TURNED AGAIN TO START THE IGNITION. THE RATE AT WHICH THE PROBLEM OCCURS SEEMS TO BE SPORADIC. IT HAS OCCURRED AS OFTEN AS THREE SEPARATE TIMES IN TEN MINUTES, AND IT HAS GONE AS LONG AS TWO WEEKS WITHOUT BEFORE THE NEXT INCIDENT. THE LAST TIME THE ISSUE OCCURRED, I WAS SITUATED ON AN INCLINE STOPPED AT A TRAFFIC LIGHT. WHEN MY FOOT RELEASED THE BRAKE PETAL AND THE CAR MALFUNCTIONED, MY CAR PROCEEDED TO ROLL BACKWARDS DOWN THE INCLINE AND ALMOST COLLIDED WITH THE CAR BEHIND ME. I BRAKE BEFORE THIS HAPPENED. I PROMPTLY TOOK MY CAR TO THE SAME CERTIFIED CHEVROLET DEALERSHIP FOR THE THIRD TIME FOR THIS EXACT SAME ISSUE. THE DEALERSHIP HAS BEEN UNABLE TO DIAGNOSE THE PROBLEM AND HAS BEEN UNSUCCESSFUL IN RECREATING THE ISSUE; HOWEVER, THE CARS FAULT REPORTING SYSTEM HAS PRODUCED ERROR CODES AS EVIDENCE THAT A PROBLEM EXISTS. I HAVE OPENED A CASE WITH CHEVROLET'S CUSTOMER SERVICE CENTER TO RECEIVE FURTHER HELP. I WAS DIRECTED TO GET A RENTAL CAR FROM ENTERPRISE, AND I WAS TOLD THE COST WOULD BE REIMBURSED FOR UP TO THREE DAYS. LATER THAT DAY I RENT A CAR. MY CASE WAS ELEVATED TO A HIGHER STATUS BECAUSE OF THE SAFETY CONCERN. TWO DAYS LATER, I RECIEVED A CALL FROM A SENIOR ADVISER STATING THAT MY RENTAL CAR COST WOULD NOT BE REIMBURSED.
NHTSA complaint #11254830 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
THE DRIVER INFORMATION CENTER, SPEEDOMETER, TACHOMETER, FUEL GAUGE, TEMP GAUGE, AND TOUCHSCREEN DISPLAY QUIT WORKING THIS MORNING ON OUR '16 CRUZE. CAR STARTS AND RUNS FINE BUT KNOW WAY OF KNOWING OUR SPEED OR WHAT GEAR IT'S IN. PERSISTS THROUGH BATTERY DISCONNECT.
NHTSA complaint #11252095 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
[XXX] OF EBARA FLUID HANDLING DIVISION WITH THE SHOP FLOOR'S PERMISSION AND WITHOUT MINE PLACE PLAY EQUIPMENT IN VEHICLE AND PASSED OUT PIECES TO SPY ON ME. TO MY KNOWLEDGE THE COPS HAVE RECOVERED SOME OF THE PIECES. BUT, THE FOLLOWING INDIVUALS OF EBARA INTL CORPORATION STILL HAVE SOME OF THE PIECES THEY REFUSE TO GIVE BACK. [XXX]- HUMAN RESOURCES, [XXX]- HUMAN RESOURCES, AND [XXX] - MARKETING HAVE USED THIS EQUIPMENT TO SPY ON ME AND HARASS ME WHILE DRIVING ON THE FREEWAY BY MAKING THERE VOICES POP UP IN DIFFERENT PARTS OF MY VEHICLE. YOU MAY CONTACT THEM AT [XXX] AND ASK FOR [XXX] FOR FURTHER DETAILS. YOU MAY FIND MY VEHICLE BY THE LICENSE PLATE [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11244761 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
WHEN LEAVING A GROCERY STORE, ROUGHLY 2 MILES, MY HUSBAND SAID THE GAS PEDDLE CLICKED. MOMENTS LATER, THE CAR STARTED SHIFTING WEIRD. WOULD NOT GET PAST FIRST GEAR. SECOND GEAR MADE THE CAR SUPER SHAKY AND THEN IT SHUT OFF. WHEN RESTARTING, CAR WOULD DRIVE NORMAL FOR A MINUTE THEN ACT UP AGAIN. WE WOULD PUT IT IN NEURAL AND COAST IT WITH NO PROBLEMS UNTIL IT DIED AGAIN. WHEN WE GOT HOME ABOUT 30 MINUTES LATER, I PULLED THE CODE AND IT WAS PULLING O2 BANK 1 SENSOR 2. CAR IS AT THE DEALERSHIP NOW. WAITING FOR A CALL ON THE DIAGNOSIS.
NHTSA complaint #11193361 — an unverified report by a vehicle owner.