The ongoing issues with my 2023 Chevrolet Equinox, VIN [XXX], which I have brought to your dealership multiple times for the same unresolved problem. I was told three separate times that the engine light was fixed. I checked the vehicle today, and the engine light is still on. I was misled three times. Since purchasing this vehicle, I have not been able to drive it. Instead, I have spent the last four weeks repeatedly picking up and dropping off the car at your dealership. The vehicle has spent more time in your service department than with me. This has caused significant loss of time, money, and peace of mind. You have wasted my time, energy, and resources, and your team has already put 95 miles on my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11758877 — an unverified report by a vehicle owner.
Hemlock, MI
UNKNOWN OR OTHER
The back window shattered in my driveway after Getting in car to go to work. Happened when shut the door.
NHTSA complaint #11736935 — an unverified report by a vehicle owner.
Watervliet, NY
UNKNOWN OR OTHER
I have confirmed with a reputable repair shop that my alternator is defective and is dangerous to drive. No dealership in my area will entertain that this is a possibility. I have consistently had problems with braking, accelerating and steering. My vehicle throws codes constantly for suspension, communications, safety restraints, air bags, rear differential, ABS and more. This vehicle is a significant danger to myself and others. This has been happening since the day I purchased it. There is also an active safety bulletin regarding my fuel pump that the manufacturer will not address. Again, This vehicle will hurt someone.
NHTSA complaint #11728904 — an unverified report by a vehicle owner.
New Kensingtn, PA
UNKNOWN OR OTHER
I can be driving at speeds up to 40 -60mph. The car will just shut down on high way, putting not only myself but children at risk of a crash. The car will start reduced power engine, and the engine will start to stall and completely shut down. I have taken it to nick chevy in tarentum pa multiple times regarding this issue. They state software issue. But every so many months it does it again. Putting my life and children life in danger for just stopping on major highways.
NHTSA complaint #11719731 — an unverified report by a vehicle owner.
Hillsboro, MO
UNKNOWN OR OTHER
Within the past two months, I have experienced multiple significant mechanical failures that raise serious concerns about the reliability and safety of this vehicle. First, the air conditioning compressor failed at approximately 55,000 miles. This was an unexpected and costly repair for a vehicle that is only two years old and has been properly maintained. Shortly thereafter, the fuel pump failed. I became aware there was a recall related to the fuel system; however, when the dealership ran my VIN, it did not populate under the recall campaign. Despite this, the component still failed. Now, I am experiencing continued stalling and drivability issues, particularly when coming to a stop or when the automatic start/stop system engages at traffic lights. Based on the symptoms, I believe the secondary fuel pump may also be malfunctioning. A vehicle stalling in traffic creates a clear safety hazard. I rely on this vehicle daily, and repeated fuel system failures at this mileage are unacceptable. I am requesting the following: A full diagnostic review of the fuel system under manufacturer oversight Consideration for coverage or reimbursement of recent repairs Investigation into whether my vehicle should have been included in the applicable recall Assurance that this vehicle is safe to operate I have maintained this vehicle appropriately and did not expect major component failures at 55,000 miles. I am extremely concerned about both reliability and safety moving forward. Please advise on next steps and how Chevrolet intends to address this matter.
NHTSA complaint #11717726 — an unverified report by a vehicle owner.
Weirton, WV
UNKNOWN OR OTHER
Unable to respond to text messages verbally whenever you get a text. Initially the driver could accept and reply thru the radio if so desired but now this function does not work as before. Both the dealer and Chevrolet have not resolved the issue. Three case numbers have been assigned (9-14405693026, 9-14415635001, & 9-1445732776) without resolving the issue. The vehicle is well within warranty mileage. There is no safe way to safely respond to a text.
NHTSA complaint #11638776 — an unverified report by a vehicle owner.
Copperas Cove, TX
UNKNOWN OR OTHER
My trunk unlocked every time I put my vehicle in park. This has happened a few months ago as well.
NHTSA complaint #11624113 — an unverified report by a vehicle owner.
Copperas Cove, TX
UNKNOWN OR OTHER
Air recirculation button has never worked since I bought my vehicle brand new in 3/2023. It continuously brings outside air in.
NHTSA complaint #11624114 — an unverified report by a vehicle owner.
Fitchburg, MA
UNKNOWN OR OTHER
We bought the car in July 2023. We had it for a month then it started to smell like mildew and mold. It permeated into our clothes. We took it to the dealership and they had the car for about two months. When we got it back it smelled like strong soap, but after a week or two it started to smell again. We took it back again. This time they used Ionize. That lasted two days and it smells again.
NHTSA complaint #11569797 — an unverified report by a vehicle owner.
St. Augustine, FL
UNKNOWN OR OTHER
my vehicles OnStar and connected applications associated with remote access to vehicle has Created a Geo fence and automation to my home which had a breach causing my vehicle to be stolen in my house and all devices within the access
NHTSA complaint #11566417 — an unverified report by a vehicle owner.
Shelby Township, MICrash
UNKNOWN OR OTHER
When auto stop is engaged and letting off the brake the vehicle jumps forward when the engine starts again. In previous vehicles with this feature the vehicle never "jumped" forward.
NHTSA complaint #11562796 — an unverified report by a vehicle owner.
Grand Junction, CO
UNKNOWN OR OTHER
While Dinghy Towing the vehicle behind a motor home the tires lock up, skid and screech when going through tight turns such as cloverleaf on or off-ramps. After turns are made the vehicle handling returns to normal. Posted/suggested speeds or less are followed for the turns. The issue has occurred on numerous occasions and could be easily reproduced under actual towing conditions. The written Owners Manual that came with the vehicle when purchased new states clearly the that dinghy towing is allowed. We purchased specifically with that in mind and talked to the dealer at length about our intention of dinghy towing it. A case has been opened with GM and the vehicle has been assessed by 2 different Chevrolet dealers. No obvious defects have been found by the dealers. The issue is unresolved and offers to reproduce the problem under actual towing conditions has not been accepted by the dealers or GM. This should be viewed a significant safety issue with possible damage risks to the tow and towed vehicles, towing equipment as well as safety of those driving/riding in the RV and also for other drivers around us.
NHTSA complaint #11552998 — an unverified report by a vehicle owner.
Holland, MI
UNKNOWN OR OTHER
When flat towing behind a motorhome, per manual instructions, going on or off a highway ramp....cloverleaf, the tires will squeal like they are dragging. This does not occur every time, however 75% of the time it does. A very loud screeching, dragging or braking, pulling the motorhome down from 35mph or 40mph to 10mph. This is also noticed occasionally on turns from one street to another, however short lived by comparison. The dragging/slowing is unnerving and dangerous to suddenly slow down with no brake action by the motorhome. This has occurred on several trips this summer (2023). ****Several times this summer, most recent of 10/12/23. This car was purchased primarily because it states in the manual, it could be flat towed behind a motorhome. We are concerned that this may be damaging the vehicle and putting us and others at risk.
NHTSA complaint #11552940 — an unverified report by a vehicle owner.
New Castle, PA
UNKNOWN OR OTHER
2023 Equinox tires lock up on cloverleaf on/off ramps when being flat towed behind a motorhome. The safety concern has occurred several times on cloverleaf on/off ramps. Proper procedures for flat towing per GM user manual do not resolve the problem. The Blue Ox towing package was installed by professionals. Dealership has been in contact with General Motors technician and no solution has been found. Safety of passengers in motorhome as well as other vehicles on the roadways are put at risk for accident due to skidding and visible tire smoke of Equinox. The skidding and visible smoke tire are concerns as excessive forces to the hitch, tow bar and baseplate as well as the Equinox front suspension and electronic system could compromise safety. It's likely a cumulative effect of repeated tire lock ups could accelerate and compromise safety even further. Internet research has yielded similar safety concerns for this same problem with no solution from GM. On September 7, a phone call complaint was filed with GM; we are awaiting a case number. Letters including a detailed chronology were mailed to the Chevrolet dealership and GM on September 9. Please contact me if you wish to see this information.
NHTSA complaint #11543586 — an unverified report by a vehicle owner.
Surprise, AZ1 injured
UNKNOWN OR OTHER
Went to the grocery store, bought $300 worth of stuff, loaded it all in the back. Driving home, one of the bags full of bottles of wine fell over. Upon arriving home, tried to slowly and partially open the lift gate to prevent items from falling out. Hit button to open lift gate. With left hand, tried to slow down the opening while with right hand, reached in to catch loose bottles. Apparently my providing resistance to slow the opening was interpreted as some kind of "problem" causing the opening to reverse and causing the lift gate to close on my right arm. I now have a large abrasion and bruise on my right arm where the lift gate tried to eat my arm. If the lift gate had a manual opening, I could have opened it at my desired speed but there is only an automatic opening with its default speed. When this is combined with the automatic reversal, you have a people eater. I tried to report this to Chevrolet but could not find anything in their many websites where a safety issue can be reported.
NHTSA complaint #11536094 — an unverified report by a vehicle owner.
North Royalton, OH
UNKNOWN OR OTHER
See Uploaded file.
NHTSA complaint #11533708 — an unverified report by a vehicle owner.
Brooklyn, NY
UNKNOWN OR OTHER
The van shuts off automatically after 15 minutes idling, I went in a store and left a senior in the back seat that the door was in child safety mode and the when the auto shut off, he almost suffocated from the heat. and wasn't able to open door. I felt he is safe since I left the engine on. Why is not installed a sensor that detects body heat in the auto and keeps the car Running. Years ago, a baby was allowed in infant seat in the front and much less babies were forgotten in the Vehicle the same question again Why is not installed a sensor that detects body heat in the auto and keeps the car Running.
NHTSA complaint #11524868 — an unverified report by a vehicle owner.