FaultScore

FaultScore report

2012 Chevrolet Tahoe problems

Owners have filed 253 complaints about the 2012 Chevrolet Tahoe with NHTSA between 2012 and 2026. The largest single group is the other & unspecified. Across this model's run it ranks 24 of 34 worst.

B

FaultScore 36/100

Higher is worse. Measured against the other years of the Chevrolet Tahoe.

How this is worked out

The numbers

253

Complaints

15

Crashes reported

3

Fires reported

9

Injuries reported

71,500 mi

Median mileage at failure

Half of reported failures happened before this

10%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 33 vs 50 Severity 55 vs 50 Early failure 17 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 33
Against the median year of the Chevrolet Tahoe. 50 means typical for this model; 100 means roughly double.
Severity — 55
10.7% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 17
10% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2012 compares with every other Chevrolet Tahoe

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2012 Chevrolet Tahoe

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

0 crashes, 1 fires · median 69,000 mi

Airbags 61 24.1%

6 crashes, 1 fires · median 74,000 mi

Body & Structure 37 14.6%

3 crashes, 0 fires · median 69,000 mi

0 crashes, 1 fires · median 80,000 mi

Engine & Cooling 9 3.6%

1 crashes, 0 fires · median 81,000 mi

Transmission & Drivetrain 7 2.8%

Median failure at 54,991 miles

Brakes 6 2.4%

3 crashes, 0 fires · median 63,000 mi

Stability & Traction Control 5 2.0%

Median failure at 95,615 miles

Steering 4 1.6%

2 crashes, 0 fires · median 63,000 mi

Wheels 3 1.2%

Median failure at 102,682 miles

Doors, Latches & Locks 2 0.8%

Median failure at 87,500 miles

Acceleration & Cruise Control 2 0.8%

Median failure at 8,510 miles

Suspension 2 0.8%
Equipment & Accessories 1 0.4%
Fuel & Propulsion 1 0.4%

Median failure at 82,000 miles

Exactly what failed

NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.

Body 30 83.3%
Dashboard 2 5.6%
Latch 2 5.6%
Instrument Cluster/Panel 1 2.8%
Frame AND Members 1 2.8%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 7 3.8%
10,000 – 24,999 miles 6 3.3%
25,000 – 49,999 miles 28 15.2%
50,000 – 74,999 miles 58 31.5%
75,000 – 99,999 miles 51 27.7%
100,000 – 149,999 miles 31 16.8%
150,000+ miles 3 1.6%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Feb 2012 peak 13 Apr 2026

NHTSA investigations into the 2012 Chevrolet Tahoe

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

1 investigation is still open.

EA21002 Opened 17 Sep 2021 Still open AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Desiccated Air Bag Inflator Rupture

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...

Recalls on the 2012 Chevrolet Tahoe

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

21V051000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

General Motors, LLC (GM) is recalling certain 2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.

Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

21V054000

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI,

Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.

14V827000

ELECTRICAL SYSTEM:IGNITION

General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.

Risk: If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2021028 295,974 units in Canada

Airbag

Issue: On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the passenger-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Action: General Motors will notify owners by mail and instruct you to take your vehicle to a dealer to replace the passenger-front airbag. Note: The Canadian climate results in the propellant degrading slowly. This recall is being conducted as a precaution to address future risk. It is expected that all airbag inflators will be replaced before their function would be affected.

Recall 2021025 614 units in Canada

Airbag

Issue: Long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the passenger-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Note: This recall is for vehicles that were originally sold or ever registered in certain areas of the United States that experience high or moderate levels of heat and humidity, and that were subsequently imported into Canada. Affected states: American Samoa and the U.S. Virgin Islands, Alabama, Arizona, Arkansas, California, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Puerto Rico, South Carolina, Tennessee, Texas, the Northern Mariana Islands (Saipan), Virginia and West Virginia. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Actions: General Motors will notify owners by mail and instruct you to take your vehicle to a dealer to replace the passenger-front airbag inflator. Note: This recall is being conducted as a precaution to address future risk. It is expected that all air

Recall 2019420 5,327 units in Canada

Other

Issue: This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. If the window breaks, the glass may separate into large pieces instead of very small ones. Note: This is a voluntary recall that is not being conducted under the requirements of the Motor Vehicle Safety Act. Safety Risk: Glass that breaks in to large pieces could create a risk of injury. Corrective Actions: The company will notify consumers by mail and instruct them to inspect the designation code marked on the rear window glass. Products affected by this recall have the designation “DOT 287” along with the lettering “VMR” (Replacement Market) and a date code that is before July 2019. This information is printed on the bottom corner of the glass. Consumers should contact Vitro's customer service at 1-412-995-6457 or argbacklites@vitro.com to arrange for replacement of the glass.

Recall 2016597 1,852 units in Canada

Electrical

On certain vehicles outfitted with special equipment options for police or government service, under heavy use conditions, water and/or de-icing fluid could enter the passenger-side under-hood cooling fan motor. Over time, this could lead to corrosion of the wiring inside the fan motor, which could cause an electrical short circuit and elevated temperatures within the motor. This would increase the risk of an underhood fire causing injury and/or property damage. Correction: Dealers will replace the affected fan motor and shroud, extend wiring and re-orient the fan motor to reduce the risk of corrosion.

Recall 2015002 10,651 units in Canada

Electrical

On certain vehicles, a defect in the ignition lock cylinder could cause the key to stick in the "start" position if the vehicle interior temperature is sufficiently high. If the vehicle is operated in this condition and the interior temperature cools or the vehicle goes off-road or is subjected to some other jarring event, the key could move out of the "start" position, rotate past the "run" position and into the "accessory" position. If this were to occur, engine power, power steering and power braking would be affected, increasing the risk of a crash causing injury and/or damage to property. The timing of the key movement out of the “run” position, relative to the activation of the sensing algorithm of the crash event, may also result in the airbags not deploying in a subsequent collision, increasing the risk of injury. Correction: Dealers will inspect the steering column for identifying information and replace if necessary.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Midwest City, OK Crash

AIR BAGS

I was rear ended while stopped by another truck that was going 60+ mph. None of the airbags in my 2012 Chevy Tahoe deployed. The backside of the driver and passenger seats fell off - unsure if that is airbag related but nothing deployed. My car was totaled my insurance.

NHTSA complaint #11546716 — an unverified report by a vehicle owner.

Los Angeles, CA Crash 4 injured

AIR BAGS

The vehicle was involved in a "T-Bone" collision where two vehicles drove into the driver side of my vehicle. I was not at fault and yes, the vehicle is available for inspection upon request. In February of 2022 I took the vehicle to Felix Chevrolet to have the airbag recall repaired. In late January 2023, the "T-Bone" collision occurred. My elderly mother (front passenger) and my two sons (13 and 14 rear passengers) were also in the vehicle. ZERO airbags deployed in my vehicle. The vehicle has been parked at my residence since the incident. The vehicle or component has NOT been inspected by the manufacturer, police, insurance representatives or others since the incident. I noticed the dash cracking after the recall was performed in 2022. I contacted Felix Chevrolet and spoke the Asst Manager Sergio who told me that GM is NOT replacing the cracked dash boards and if I could take a photo and text it to him--which I did.

NHTSA complaint #11514629 — an unverified report by a vehicle owner.

at 75,000 miles Clinton, MS 1 injured

AIR BAGS

DASH CRACKING. THIS IS A KNOWN ISSUE WITH THESE VEHICLES AND GM NEEDS TO FIX IT. EVERY ONE I HAVE SEEN DOES THIS. THEY CRACK NEAR THE AIRBAG ORIGINALLY, WHICH MINE IS. IT IS BEGINNING TO CRACK IN OTHER PLACES. THE SHARP EDGES HAVE CUT MY FINGER BEFORE WHILE JUST WIPING THE DASH. THE SHARP EDGES COULD ALSO CUT INTO ELECTRICAL WIRES DOWN THE ROAD. THIS VEHICLE HAS ALWAYS BEEN TAKEN CARE OF AND STORED INDOORS AND THIS IS UNACCEPTABLE TO HAVE SHARP CRACKED EDGES LIKE THIS FROM NORMAL USE.

NHTSA complaint #11416315 — an unverified report by a vehicle owner.

at 75,000 miles Clinton, MS 1 injured

UNKNOWN OR OTHER

DASH CRACKING. THIS IS A KNOWN ISSUE WITH THESE VEHICLES AND GM NEEDS TO FIX IT. EVERY ONE I HAVE SEEN DOES THIS. THEY CRACK NEAR THE AIRBAG ORIGINALLY, WHICH MINE IS. IT IS BEGINNING TO CRACK IN OTHER PLACES. THE SHARP EDGES HAVE CUT MY FINGER BEFORE WHILE JUST WIPING THE DASH. THE SHARP EDGES COULD ALSO CUT INTO ELECTRICAL WIRES DOWN THE ROAD. THIS VEHICLE HAS ALWAYS BEEN TAKEN CARE OF AND STORED INDOORS AND THIS IS UNACCEPTABLE TO HAVE SHARP CRACKED EDGES LIKE THIS FROM NORMAL USE.

NHTSA complaint #11416315 — an unverified report by a vehicle owner.

at 75,000 miles Clinton, MS 1 injured

ELECTRICAL SYSTEM

DASH CRACKING. THIS IS A KNOWN ISSUE WITH THESE VEHICLES AND GM NEEDS TO FIX IT. EVERY ONE I HAVE SEEN DOES THIS. THEY CRACK NEAR THE AIRBAG ORIGINALLY, WHICH MINE IS. IT IS BEGINNING TO CRACK IN OTHER PLACES. THE SHARP EDGES HAVE CUT MY FINGER BEFORE WHILE JUST WIPING THE DASH. THE SHARP EDGES COULD ALSO CUT INTO ELECTRICAL WIRES DOWN THE ROAD. THIS VEHICLE HAS ALWAYS BEEN TAKEN CARE OF AND STORED INDOORS AND THIS IS UNACCEPTABLE TO HAVE SHARP CRACKED EDGES LIKE THIS FROM NORMAL USE.

NHTSA complaint #11416315 — an unverified report by a vehicle owner.

at 15,000 miles Elon, NC 1 injured

AIR BAGS

BOTH FRONT DOOR PANELS TEAR APART AT DOOR PULLS ,ARM RESTS. COULD BE REAR DOOR PULLS WILL TEAR UP IF USED VERY MUCH. I KNOW SOME FRIENDS, AND OTHERS HAVE THE SAME PROBLEM ,PICK UP TRUCKS ALSO.

NHTSA complaint #11400396 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

at 85,000 miles Highland, MI

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

The contact owns a 2012 Chevrolet Tahoe. The contact stated that the rear driver’s side and passenger’s side doors failed to open manually or while using the power door lock button. The contact was concerned because rear-seat occupants could be trapped and injured during a crash or a vehicle fire. The dealer and an independent mechanic were contacted and provided an estimate for the repair. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 85,000.

NHTSA complaint #11733627 — an unverified report by a vehicle owner.

Rockdale, TX

UNKNOWN OR OTHER

The AC in the front stopped working on and off but the AC in the back continues to work that's one warning a situation. The second is the oil light constantly shows low oil even when you get an oil change. The park tire pressure always moves back and forth to 40% to all the way down to 30.

NHTSA complaint #11721634 — an unverified report by a vehicle owner.

Rockdale, TX

STRUCTURE:BODY

The AC in the front stopped working on and off but the AC in the back continues to work that's one warning a situation. The second is the oil light constantly shows low oil even when you get an oil change. The park tire pressure always moves back and forth to 40% to all the way down to 30.

NHTSA complaint #11721634 — an unverified report by a vehicle owner.

at 81,000 miles Sedona, AZ

ENGINE

The contact owns a 2012 Chevrolet Tahoe. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The vehicle was towed to the dealer, where the same diagnostic information was provided. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000.

NHTSA complaint #11657526 — an unverified report by a vehicle owner.

at 86,000 miles Somerton, AZ

POWER TRAIN

The contact owns a 2012 Chevrolet Tahoe. The contact stated while driving at approximately 30 MPH, the brake pedal was depressed to slow for a traffic light and the vehicle jerked while shifting into low gear. The contact stated that while depressing the accelerator pedal when the traffic light had changed, the vehicle hesitated before responding and was jerking and shuddering while changing gear and accelerating. There was no warning light illuminated. The contact stated that the failure became a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and had referred the contact the NHTSA Hotline. The failure mileage was approximately 86,000.

NHTSA complaint #11630320 — an unverified report by a vehicle owner.

Norcross, GA

AIR BAGS

My 2012 Chevy Tahoe Dashboard is completely cracked up. This seems to be a very common issue as I read online. I am very concerned about the Safety with the Dashboard being cracked in multiple areas. What do I need to do to get Chevy to replace this at no cost to me?

NHTSA complaint #11585169 — an unverified report by a vehicle owner.

Midwest City, OK Crash

AIR BAGS

I was rear ended while stopped by another truck that was going 60+ mph. None of the airbags in my 2012 Chevy Tahoe deployed. The backside of the driver and passenger seats fell off - unsure if that is airbag related but nothing deployed. My car was totaled my insurance.

NHTSA complaint #11546716 — an unverified report by a vehicle owner.

Milford, MI

SERVICE BRAKES

Warning light for break trailer system.

NHTSA complaint #11531666 — an unverified report by a vehicle owner.

Jefferson City, MO

STEERING

While barely moving, (about 2 mph), in a parking lot & preparing to make a sharp left turn, knuckle of driver's side wheel assembly suddenly broke, causing the wheel assembly to collapse, wheel top tilted inward and bottom tilted outward, causing major damage to upper and lower control arms, tie rod and significant body damage to two body parts at the wheel opening. Mechanic reported that there had been very excessive ‘play’ before the collapse At 86,000 miles, this is a very low-mileage for this degree of wear and complete failure, on a full-size, PPV SUV, with many heavy-duty features, designed to tolerate high stress usage. FORTUATELY, the car was barely rolling. If this had happened 5 minutes later, I would have been driving 65 mph and this would have caused a catastrophic wreck, could have involved several other cars, and could have injured or even killed many people. I am now very concerned about the condition of the knuckle on the passenger side. It could be developing microscopic cracks that would only be observable with X-ray. ESPECIALLY with this defect being on a very popular police model, Highway Patrol PPV vehicle, more failures will endanger many people.

NHTSA complaint #11519776 — an unverified report by a vehicle owner.

Jefferson City, MO

UNKNOWN OR OTHER

While barely moving, (about 2 mph), in a parking lot & preparing to make a sharp left turn, knuckle of driver's side wheel assembly suddenly broke, causing the wheel assembly to collapse, wheel top tilted inward and bottom tilted outward, causing major damage to upper and lower control arms, tie rod and significant body damage to two body parts at the wheel opening. Mechanic reported that there had been very excessive ‘play’ before the collapse At 86,000 miles, this is a very low-mileage for this degree of wear and complete failure, on a full-size, PPV SUV, with many heavy-duty features, designed to tolerate high stress usage. FORTUATELY, the car was barely rolling. If this had happened 5 minutes later, I would have been driving 65 mph and this would have caused a catastrophic wreck, could have involved several other cars, and could have injured or even killed many people. I am now very concerned about the condition of the knuckle on the passenger side. It could be developing microscopic cracks that would only be observable with X-ray. ESPECIALLY with this defect being on a very popular police model, Highway Patrol PPV vehicle, more failures will endanger many people.

NHTSA complaint #11519776 — an unverified report by a vehicle owner.

Jefferson City, MO

SUSPENSION

While barely moving, (about 2 mph), in a parking lot & preparing to make a sharp left turn, knuckle of driver's side wheel assembly suddenly broke, causing the wheel assembly to collapse, wheel top tilted inward and bottom tilted outward, causing major damage to upper and lower control arms, tie rod and significant body damage to two body parts at the wheel opening. Mechanic reported that there had been very excessive ‘play’ before the collapse At 86,000 miles, this is a very low-mileage for this degree of wear and complete failure, on a full-size, PPV SUV, with many heavy-duty features, designed to tolerate high stress usage. FORTUATELY, the car was barely rolling. If this had happened 5 minutes later, I would have been driving 65 mph and this would have caused a catastrophic wreck, could have involved several other cars, and could have injured or even killed many people. I am now very concerned about the condition of the knuckle on the passenger side. It could be developing microscopic cracks that would only be observable with X-ray. ESPECIALLY with this defect being on a very popular police model, Highway Patrol PPV vehicle, more failures will endanger many people.

NHTSA complaint #11519776 — an unverified report by a vehicle owner.

Los Angeles, CA Crash 4 injured

AIR BAGS

The vehicle was involved in a "T-Bone" collision where two vehicles drove into the driver side of my vehicle. I was not at fault and yes, the vehicle is available for inspection upon request. In February of 2022 I took the vehicle to Felix Chevrolet to have the airbag recall repaired. In late January 2023, the "T-Bone" collision occurred. My elderly mother (front passenger) and my two sons (13 and 14 rear passengers) were also in the vehicle. ZERO airbags deployed in my vehicle. The vehicle has been parked at my residence since the incident. The vehicle or component has NOT been inspected by the manufacturer, police, insurance representatives or others since the incident. I noticed the dash cracking after the recall was performed in 2022. I contacted Felix Chevrolet and spoke the Asst Manager Sergio who told me that GM is NOT replacing the cracked dash boards and if I could take a photo and text it to him--which I did.

NHTSA complaint #11514629 — an unverified report by a vehicle owner.

Pollock Pines, CA

UNKNOWN OR OTHER

My dash is very cracked. I do keep it covered, but it doesn’t make the issue disappear. Upon research I have seen that this is a very common issue and that legal action was taken in 2018. It causes a safety concern.

NHTSA complaint #11513899 — an unverified report by a vehicle owner.

Blacksburg, VA

STRUCTURE:BODY

Developed cracks in dash starting in 2018 and progressively got worse. Rattles when you drive. Driver door pull has also broken in several places and has pinched my hand multiple times. Dealer is aware this is a common problem but will need to replace whole door panel and dash at my expense. Transmission went at 81,000. Chevy, you can do better. I was warned not to buy this, but I took my chances. It feels very lemony sour now.

NHTSA complaint #11513603 — an unverified report by a vehicle owner.

Oklahoma City, OK

STRUCTURE:BODY

Dash panel cracked in multiple spots - was like this when we bought it used from a Dealer.

NHTSA complaint #11466516 — an unverified report by a vehicle owner.

Winter Garden, FL

AIR BAGS

We took our vehicle to the Chevrolet dealer: Don Mealey Chevrolet 17185 State Road 50 Clermont, Fl. 34711 (352)394-6176. They said they would not replace the defective air bag part unless we agreed that they would destroy our dash by completing the recalled part replacement. We purchased the vehicle brand new and have taken excellent care of it and the dash is in excellent condition, how can they refuse to do the required FREE recall unless we agree that if they destroy our dash. Please help us get this important safety recall completed. My name is [XXX]. I’m sure if Chevrolet is doing this to us there are other Consumers that they are doing this to that will not speak up. My family’s safety depends on the safety equipment that they placed in the vehicle that we purchased in good faith. I wanted to try this option prior to engagement of a Consumer Attorney. Thank you in advance of your assistance. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #11457555 — an unverified report by a vehicle owner.

West Monroe, LA

UNKNOWN OR OTHER

4-5 inch crack in dash above instrumemt panel 1 inch crack on each corner at the top of each corner of the passanger air bag on the top dash no further cracks at this time a report of this has been made two years ago just incase they deside to recall and replace the dash in the near future

NHTSA complaint #11445507 — an unverified report by a vehicle owner.

Clarington, PA

AIR BAGS

Takata recall. The contact owns a 2012 Chevrolet Tahoe. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was unavailable. The contact was informed that the part to do the recall repair would be available within 3 months. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

NHTSA complaint #11440606 — an unverified report by a vehicle owner.

Davenport, IA

UNKNOWN OR OTHER

Front inside door handle to pull door close plastic broke. To replace you need a whole new inside door panel just to replace the cracked pull handle.

NHTSA complaint #11429538 — an unverified report by a vehicle owner.

Round Rock, TX

STRUCTURE:BODY

Dashboard cracked in several places

NHTSA complaint #11425346 — an unverified report by a vehicle owner.

at 162,000 miles Mckinney, TX

STRUCTURE:INTERIOR PANELS:DASHBOARD

The contact owns a 2012 Chevrolet Tahoe. The contact stated that there were two cracks on the dashboard located near the passenger’s side front air bag housing and near the steering column. There was no impact that could have caused the cracks. The dealer was made aware of the failure but informed the contact that there was no recall for the dashboard and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 162,000.

NHTSA complaint #11423933 — an unverified report by a vehicle owner.

new York, NY

AIR BAGS

took car to dealer for nys inspection* {recall must be done to pass} service advisors work on commision, so i get a $5500 quote on "" seriously needed work"" yet my concerns were overlooked. & unauthorized work yet Recalls are to be done free so there no commison, so they upsale you and put off the takata airbags as"" on order""= profit over safety. now im on the hook for $6000 or they keep the car then sell as "certified pre- owned" this is part of a serious flaw within the automotive industry. my car is a decommisioned nj police k9 car. so it was a fleet car + very well maintained. the service advisor is grossly over billing and padding the work order. i had to put a stop work order as a disabled person who needs his car to be mobile and i bought a used car to avoid financing and large financial obligations that i can not afford. i even got corperate involved { but they are all chevy team leaders}

NHTSA complaint #11423309 — an unverified report by a vehicle owner.

Nashville, TN

AIR BAGS

Takata Recall. The contact owns a 2012 Chevrolet Tahoe. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact contacted the dealer and another dealer Carl Black Chevrolet (535 Murfreesboro Pike, Nashville, TN 37210) but was informed by both dealers that parts were not yet available. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

NHTSA complaint #11419510 — an unverified report by a vehicle owner.

at 75,000 miles Clinton, MS 1 injured

AIR BAGS

DASH CRACKING. THIS IS A KNOWN ISSUE WITH THESE VEHICLES AND GM NEEDS TO FIX IT. EVERY ONE I HAVE SEEN DOES THIS. THEY CRACK NEAR THE AIRBAG ORIGINALLY, WHICH MINE IS. IT IS BEGINNING TO CRACK IN OTHER PLACES. THE SHARP EDGES HAVE CUT MY FINGER BEFORE WHILE JUST WIPING THE DASH. THE SHARP EDGES COULD ALSO CUT INTO ELECTRICAL WIRES DOWN THE ROAD. THIS VEHICLE HAS ALWAYS BEEN TAKEN CARE OF AND STORED INDOORS AND THIS IS UNACCEPTABLE TO HAVE SHARP CRACKED EDGES LIKE THIS FROM NORMAL USE.

NHTSA complaint #11416315 — an unverified report by a vehicle owner.

at 75,000 miles Clinton, MS 1 injured

UNKNOWN OR OTHER

DASH CRACKING. THIS IS A KNOWN ISSUE WITH THESE VEHICLES AND GM NEEDS TO FIX IT. EVERY ONE I HAVE SEEN DOES THIS. THEY CRACK NEAR THE AIRBAG ORIGINALLY, WHICH MINE IS. IT IS BEGINNING TO CRACK IN OTHER PLACES. THE SHARP EDGES HAVE CUT MY FINGER BEFORE WHILE JUST WIPING THE DASH. THE SHARP EDGES COULD ALSO CUT INTO ELECTRICAL WIRES DOWN THE ROAD. THIS VEHICLE HAS ALWAYS BEEN TAKEN CARE OF AND STORED INDOORS AND THIS IS UNACCEPTABLE TO HAVE SHARP CRACKED EDGES LIKE THIS FROM NORMAL USE.

NHTSA complaint #11416315 — an unverified report by a vehicle owner.