FaultScore

FaultScore report

2013 Chrysler 200 problems

Owners have filed 1,006 complaints about the 2013 Chrysler 200 with NHTSA between 2013 and 2026. The largest single group is the airbags. Across this model's run it ranks 3 of 8 worst.

C

FaultScore 51/100

Higher is worse. Measured against the other years of the Chrysler 200.

How this is worked out

The numbers

1,006

Complaints

33

Crashes reported

4

Fires reported

40

Injuries reported

60,000 mi

Median mileage at failure

Half of reported failures happened before this

30%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 58 vs 50 Severity 40 vs 50 Early failure 51 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 58
Against the median year of the Chrysler 200. 50 means typical for this model; 100 means roughly double.
Severity — 40
7.7% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 51
30% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2013 compares with every other Chrysler 200

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2013 Chrysler 200

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Airbags 171 17.0%

9 crashes, 0 fires · median 65,500 mi

Engine & Cooling 150 14.9%

1 crashes, 3 fires · median 70,000 mi

Electrical System 103 10.2%

2 crashes, 1 fires · median 71,000 mi

Seat Belts 86 8.5%

1 crashes, 0 fires · median 60,000 mi

Seats 81 8.1%

3 crashes, 0 fires · median 70,600 mi

2 crashes, 0 fires · median 33,000 mi

Median failure at 75,000 miles

Median failure at 80,500 miles

Brakes 44 4.4%

1 crashes, 0 fires · median 14,227 mi

Steering 38 3.8%

3 crashes, 0 fires · median 60,000 mi

4 crashes, 0 fires · median 42,500 mi

Lights 35 3.5%

3 crashes, 0 fires · median 14,500 mi

1 crashes, 0 fires · median 78,754 mi

Median failure at 55,500 miles

2 crashes, 0 fires · median 22,870 mi

Suspension 15 1.5%

Median failure at 14,000 miles

Wheels 4 0.4%

Median failure at 8,000 miles

Tires 3 0.3%

Median failure at 18,279 miles

Equipment & Accessories 1 0.1%

1 crashes, 0 fires · median 10,000 mi

Doors, Latches & Locks 1 0.1%

Median failure at 130,000 miles

Exactly what failed

NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.

Head Restraint 16 41.0%
Body 11 28.2%
Defroster/Defogger/Hvac System 4 10.3%
Catalytic Convertor 2 5.1%
Rear 2 5.1%
Headlights 2 5.1%
Canister 1 2.6%
Throttle 1 2.6%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 53 8.6%
1,000 – 9,999 miles 48 7.8%
10,000 – 24,999 miles 54 8.7%
25,000 – 49,999 miles 92 14.9%
50,000 – 74,999 miles 136 22.0%
75,000 – 99,999 miles 111 17.9%
100,000 – 149,999 miles 100 16.2%
150,000+ miles 25 4.0%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Jan 2013 peak 30 Jul 2026

NHTSA investigations into the 2013 Chrysler 200

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

PE19014 Opened 9 Sep 2019 Closed 25 Feb 2026 SEATS

Active Head Rest Inadvertent Deployment

The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments in...

Recalls on the 2013 Chrysler 200

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

17V640000

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

Chrysler (FCA US LLC) is recalling certain 2012 Jeep Liberty and 2012-2013 Chrysler 200 and Dodge Avenger vehicles. A component within the occupant restraint controller (ORC) may fail and prevent the active headrests from deploying in the event of a rear-end crash.

Risk: If the active headrests do not deploy in certain rear-end crashes, the front seat occupants have an increased risk of injury.

16V668000

SEAT BELTS:PRETENSIONER

Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.

Risk: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.

13V552000

ENGINE

Chrysler Group LLC (Chrysler) is recalling certain model year 2013 Dodge Avenger and Chrysler 200, and model year 2014 Jeep Compass and Patriot vehicles equipped with 2.4L engines. Due to abrasive debris in the balance shaft bearings, these engines may have a loss of engine oil pressure, possibly resulting in an engine stall or engine failure.

Risk: If the engine stalls while driving it may increase the risk of a crash.

13V282000

ELECTRICAL SYSTEM

Chrysler is recalling certain model year 2011-2013 Sebring and 200 vehicles manufactured June 28, 2011, through December 13, 2012; model year 2011-2013 Dodge Avenger vehicles manufactured June 25, 2011, through January 14, 2013; model year 2011-2012 Dodge Nitro vehicles manufactured June 17, 2011, through December 15, 2011; and model year 2011-2012 Jeep Liberty vehicles manufactured June 17, 2011, through August 15, 2012. Electrical over-stress of a resistor in the occupant restraint control module may lead to the non-deployment of the active head restraints during a rear impact collision.

Risk: In the event of a crash necessitating the deployment of the active head restraints , their non-deployment could increase the risk of injury.

13V043000

FUEL SYSTEM, GASOLINE

Chrysler is recalling certain model year 2013 Chrysler 200 and Dodge Avenger vehicles manufactured from October 30, 2012, through November 2, 2012. These vehicles may have a gas tank that has a broken control valve in the fuel tank assembly.

Risk: A broken control valve in the fuel tank assembly may lead to an engine stall or fuel leakage. An engine stall while driving may contribute to a vehicle crash. Fuel leakage, in the presence of an ignition source, may result in a fire.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2017494 16,344 units in Canada

Airbag

On certain vehicles, there could be an electrical condition within the Occupant Restraint Control ("ORC") module. This may result in the airbag warning lamp illuminating, and the active head restraints not to deploy during certain rear impact collisions, which could increase the risk of injury to front seat occupants. Correction: Dealers will inspect the ORC part number and replace the ORC if necessary. Note: Vehicles that have been previously repaired with the updated ORC under recall 2016-448 will not require repairing under this recall campaign.

Recall 2016448 139,513 units in Canada

Airbag

On certain vehicles in certain types of crashes, airbag and seatbelt pretensioner deployment capability may be lost due to a short in the front impact sensor wiring affecting Occupant Restraint Controller function. Failure of airbags and seatbelt pretensioners to deploy in a crash (when warranted) could increase the risk of injury. Correction: Dealers will replace the Occupant Restraint Controller module.

Recall 2013394 43 units in Canada

Engine

Certain vehicles equipped with a 2.4L gasoline engine may experience a loss of engine oil pressure and subsequent engine failure, causing a loss of motive power. A loss of motive power, in conjunction with driving conditions and driver reactions, could increase the risk of a crash. Correction: Dealers will replace the balance shaft module.

Recall 2013231 25,546 units in Canada

Airbag

On certain vehicles, the airbag warning lamp may illuminate due to an electrical fault within the Occupant Restraint Control (ORC) module. As a result, the Active Head Restraints (AHR) may not deploy during a rear impact collision (where deployment is warranted), which could increase the risk of personal injury to the front seat occupants. Correction: Dealers will reprogram the Totally Integrated Power Module (TIPM) or replace the ORC module, as required.

Recall 2013042 90 units in Canada

Fuel System

Certain vehicles may experience fuel leakage or engine stall due to a broken control valve in the fuel tank assembly. Engine stalling would result in lost vehicle propulsion which, in conjunction with traffic and road conditions, and the driver’s reactions, could increase the risk of a crash. Fuel leakage, in the presence of an ignition source, could result in a fire. These issues could result in property damage and/or personal injury. Correction: Dealers will inspect the control valve in the fuel tank. If the control valve is damaged, the fuel tank assembly and vapour canister will be replaced.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Kempner, TX 1 injured

SEATS

While driving, my driver seat headrest deployed. There was no collision to activate the headrest to deploy. It did so spontaneously. This could have caused a major accident due to me being startled. I am concerned for my daughter’s safety and mine. There were no recalls for the headrests reported in my vehicle. There was no indication that the headrests in my vehicle would be an issue. I will be taking the vehicle to CarMax, where I purchased it and to the Chrysler dealership to seek a solution

NHTSA complaint #11547274 — an unverified report by a vehicle owner.

Kempner, TX 1 injured

AIR BAGS

While driving, my driver seat headrest deployed. There was no collision to activate the headrest to deploy. It did so spontaneously. This could have caused a major accident due to me being startled. I am concerned for my daughter’s safety and mine. There were no recalls for the headrests reported in my vehicle. There was no indication that the headrests in my vehicle would be an issue. I will be taking the vehicle to CarMax, where I purchased it and to the Chrysler dealership to seek a solution

NHTSA complaint #11547274 — an unverified report by a vehicle owner.

Tolleson, AZ Crash

VEHICLE SPEED CONTROL

I was parked in a parking lot backing out of a space. I was too close to the right curb so I put the car in drive to go forward to straighten out the tires. The gas accelerated abruptly and would not stop when I pressed the brake. The car jumped the curb/sidewalk and plowed into the parked car in front of me. The gas continued to accelerate pushing the vehicle in front of me about 5 feet back. The car did not stop until I jammed it into park. My bumper was ripped off when backing up was caught in the grill of the vehicle it collided with. I had both feet on the brake pad trying to stop the car and it would not stop. A very frightening experience. I have read several posts on this acceleration problem and believe there should be a recall. Not a good experience to remember Chrysler by.

NHTSA complaint #11522531 — an unverified report by a vehicle owner.

Tolleson, AZ Crash

STRUCTURE:BODY

I was parked in a parking lot backing out of a space. I was too close to the right curb so I put the car in drive to go forward to straighten out the tires. The gas accelerated abruptly and would not stop when I pressed the brake. The car jumped the curb/sidewalk and plowed into the parked car in front of me. The gas continued to accelerate pushing the vehicle in front of me about 5 feet back. The car did not stop until I jammed it into park. My bumper was ripped off when backing up was caught in the grill of the vehicle it collided with. I had both feet on the brake pad trying to stop the car and it would not stop. A very frightening experience. I have read several posts on this acceleration problem and believe there should be a recall. Not a good experience to remember Chrysler by.

NHTSA complaint #11522531 — an unverified report by a vehicle owner.

Antioch, CA 1 injured

SEATS

Active safety restraint head rests have exploded. It is not possible to sit in seat correctly as they push head forward into airbag now. Dealer says it is not possible to obtain repair parts as they are on back order indefinitely. Vehicle Mileage 19,000

NHTSA complaint #11455253 — an unverified report by a vehicle owner.

at 15,000 miles Beaumont, TX Crash

STEERING

The contact owns a 2013 Chrysler 200. The contact stated that while driving at 30 MPH and making a turn, the vehicle inadvertently lost power steering and another vehicle slightly crashed into the rear end of the vehicle. There were no warning lights illuminated. The air bags did not deploy. There were no injuries sustained. A police report was not filed. The contact stated that he forcefully steered the steering wheel and veered to the side of the road. The contact stated that he was unable to drive the vehicle after several attempts. The lightning bolt warning light illuminated. The vehicle was pushed to his residence with assistance. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 15,000.

NHTSA complaint #11440895 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Hesperia, CA

SEATS

driver's seat headrest deployed while I was driving. I cannot put it back in place because some internal plastic parts have broken off. The passenger seatbelt sensor keeps going off as if the passenger has not buckled the seat belt. The sensor on that same seat keeps going off even if there's no one sitting on that seat.

NHTSA complaint #11750290 — an unverified report by a vehicle owner.

Hesperia, CA

SEAT BELTS

driver's seat headrest deployed while I was driving. I cannot put it back in place because some internal plastic parts have broken off. The passenger seatbelt sensor keeps going off as if the passenger has not buckled the seat belt. The sensor on that same seat keeps going off even if there's no one sitting on that seat.

NHTSA complaint #11750290 — an unverified report by a vehicle owner.

Louisville, KY

ELECTRICAL SYSTEM

The horn will honk sporadically and will not start at times then wipers will malfunction. Had tipm looked at was told it is normal for this to go out, bad design.

NHTSA complaint #11741997 — an unverified report by a vehicle owner.

Louisville, KY

VISIBILITY/WIPER

The horn will honk sporadically and will not start at times then wipers will malfunction. Had tipm looked at was told it is normal for this to go out, bad design.

NHTSA complaint #11741997 — an unverified report by a vehicle owner.

Louisville, KY

FUEL/PROPULSION SYSTEM

The horn will honk sporadically and will not start at times then wipers will malfunction. Had tipm looked at was told it is normal for this to go out, bad design.

NHTSA complaint #11741997 — an unverified report by a vehicle owner.

at 120,000 miles New Baltimore, MI

AIR BAGS

The contact owns a 2013 Chrysler 200. The contact stated that while driving at an undisclosed speed, the passenger’s side air bag unexpectedly deployed without the vehicle being in a crash. There was no warning light illuminated. Due to the failure, the passenger’s seat became inoperable and could not be adjusted or properly positioned. The dealer was contacted, but the vehicle was not diagnosed or repaired. The contact was informed that the vehicle would not be repaired due to a previous repair completed under NHTSA Campaign Number: 13V282000 (Electrical System, Air Bags). The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.

NHTSA complaint #11727212 — an unverified report by a vehicle owner.

at 120,000 miles New Baltimore, MI

ELECTRICAL SYSTEM

The contact owns a 2013 Chrysler 200. The contact stated that while driving at an undisclosed speed, the passenger’s side air bag unexpectedly deployed without the vehicle being in a crash. There was no warning light illuminated. Due to the failure, the passenger’s seat became inoperable and could not be adjusted or properly positioned. The dealer was contacted, but the vehicle was not diagnosed or repaired. The contact was informed that the vehicle would not be repaired due to a previous repair completed under NHTSA Campaign Number: 13V282000 (Electrical System, Air Bags). The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.

NHTSA complaint #11727212 — an unverified report by a vehicle owner.

at 108,000 miles Rosamond, CA

SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

The contact owns a 2013 Chrysler 200. The contact stated that upon entering the vehicle and closing the front driver's side door, the driver's side front seat headrest deployed inadvertently with the vehicle turned off. The dealer was notified of the failure and informed the contact that there would be a charge for the headrest replacement. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was not contacted. The failure mileage was approximately 108,000.

NHTSA complaint #11724637 — an unverified report by a vehicle owner.

Houston, TX

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR

The contact owns a 2013 Chrysler 200. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated and remained illuminated. The vehicle was taken for the annual inspection, and DTC: P0420 associated with the catalytic converter was retrieved. The contact was informed that the catalytic converter needed to be replaced. The vehicle was taken to several independent mechanics who confirmed a failure with the catalytic converter. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was unknown.

NHTSA complaint #11724118 — an unverified report by a vehicle owner.

Phoenix, AZ

AIR BAGS

The airbag is malfunctioning with the warning sensor going on and off

NHTSA complaint #11717442 — an unverified report by a vehicle owner.

Cape Coral, FL

SEATS

Engine shuts off then restarts after you put it in park been doing it for over a year been to many mechanics but it never reads a code , head rest deployed on passenger side and will not stay when pushed back in

NHTSA complaint #11715510 — an unverified report by a vehicle owner.

Cape Coral, FL

ENGINE

Engine shuts off then restarts after you put it in park been doing it for over a year been to many mechanics but it never reads a code , head rest deployed on passenger side and will not stay when pushed back in

NHTSA complaint #11715510 — an unverified report by a vehicle owner.

Rice Lake, WI

SEATS

I own a 2013 Chrysler 200. While parked at a gas station the front driver’s headrest deployed without warning. I contacted a dealer where I was informed that the headrest needed to be replaced out of pocket. I was informed that the vehicle no longer qualified to be serviced under the recall. Mileage was around 135,000 when this occurred.

NHTSA complaint #11709506 — an unverified report by a vehicle owner.

Rice Lake, WI

AIR BAGS

I own a 2013 Chrysler 200. While parked at a gas station the front driver’s headrest deployed without warning. I contacted a dealer where I was informed that the headrest needed to be replaced out of pocket. I was informed that the vehicle no longer qualified to be serviced under the recall. Mileage was around 135,000 when this occurred.

NHTSA complaint #11709506 — an unverified report by a vehicle owner.

at 97,000 miles Glendale, AZ

SEATS

The contact owns a 2013 Chrysler 200. The contact stated that while driving at 35 MPH, the front driver’s and front passenger’s side headrests deployed without warning. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 17V640000 (Seats, Air Bags). The vehicle was taken to a dealer where the contact was informed that the headrest needed to be replaced out of pocket. The contact was informed that the vehicle no longer qualified to be serviced under the recall. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 97,000.

NHTSA complaint #11689748 — an unverified report by a vehicle owner.

at 97,000 miles Glendale, AZ

AIR BAGS

The contact owns a 2013 Chrysler 200. The contact stated that while driving at 35 MPH, the front driver’s and front passenger’s side headrests deployed without warning. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 17V640000 (Seats, Air Bags). The vehicle was taken to a dealer where the contact was informed that the headrest needed to be replaced out of pocket. The contact was informed that the vehicle no longer qualified to be serviced under the recall. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 97,000.

NHTSA complaint #11689748 — an unverified report by a vehicle owner.

Timonium, MD

ENGINE

The engine stalls abruptly while driving. At the time of this writing, it has luckily stopped when the car was at lower speeds like taking a turn, in a school pickup line, idling at the traffic light. The dashboard does not flash any warning lights and the engine just shuts off abruptly. We then switch the transmission back into parking, switch the A/C off and then start the car by turning the key as usual - it starts very fine and in the first go. This has been happening since last 2 months, upon servicing the car last month the service center noted that lower A/C freon levels were causing massive strain on the A/C compressor forwarding an excessive load to the engine causing stalling to occur. However, even after restoring the freon levels the engine stalling issue still persist. A second round of extensive day-long diagnostics run by the same service station this month did not reveal any problem or root causes and we were left with no resolution. This creates a critical safety hazard for our family and general public.

NHTSA complaint #11686781 — an unverified report by a vehicle owner.

Cleveland, TN

UNKNOWN OR OTHER

The passenger side headrest deployed

NHTSA complaint #11685002 — an unverified report by a vehicle owner.

at 120,000 miles Leitchfield, KY

SEATS

The contact owns a 2013 Chrysler 200. The contact stated that while driving 35 MPH, the front driver's side headrest deployed, and there was no impact to the vehicle. The contact stated that the headrest struck the back of her head, but there was no injury sustained. The vehicle was taken to an independent mechanic, where the contact was informed that the headrest needed to be replaced. The contact related the failure to NHTSA Campaign Number: 17V640000 (Seats, Air Bags); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.

NHTSA complaint #11684383 — an unverified report by a vehicle owner.

at 120,000 miles Leitchfield, KY

AIR BAGS

The contact owns a 2013 Chrysler 200. The contact stated that while driving 35 MPH, the front driver's side headrest deployed, and there was no impact to the vehicle. The contact stated that the headrest struck the back of her head, but there was no injury sustained. The vehicle was taken to an independent mechanic, where the contact was informed that the headrest needed to be replaced. The contact related the failure to NHTSA Campaign Number: 17V640000 (Seats, Air Bags); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 120,000.

NHTSA complaint #11684383 — an unverified report by a vehicle owner.

Orlando, FL

ELECTRICAL SYSTEM

I started having the oil pressure warning light come on same day after an oil change. It was a 3-hour drive, and the light will come on while my foot is on the break. Oil level was in the safe marker. Then I started feeling rumbling like I was driving a stick shift car. One major incident I was waiting for my turn at a light and when it turned green, the car was stalling but went. All of sudden it stopped and cut off and wouldn't crank back up. When it did the light was red and cars were going around me. It was running hot but started back up for me to drive home. But it I stopped it shuts off. The inside lights do a weird thing like comes on randomly while driving and it's scary at night. Also, if using the left turn signal the lights comes on. But when the car is off the radio and other controls go bright then dim. When put on a code reader many codes come up P0506, P0137, P0171, P0131, P0302

NHTSA complaint #11678542 — an unverified report by a vehicle owner.

Orlando, FL

ENGINE

I started having the oil pressure warning light come on same day after an oil change. It was a 3-hour drive, and the light will come on while my foot is on the break. Oil level was in the safe marker. Then I started feeling rumbling like I was driving a stick shift car. One major incident I was waiting for my turn at a light and when it turned green, the car was stalling but went. All of sudden it stopped and cut off and wouldn't crank back up. When it did the light was red and cars were going around me. It was running hot but started back up for me to drive home. But it I stopped it shuts off. The inside lights do a weird thing like comes on randomly while driving and it's scary at night. Also, if using the left turn signal the lights comes on. But when the car is off the radio and other controls go bright then dim. When put on a code reader many codes come up P0506, P0137, P0171, P0131, P0302

NHTSA complaint #11678542 — an unverified report by a vehicle owner.

Columbus, OH

SEATS

Adjusting the headrest up some and the headrest popped out and want go back in i know that it pops out durning a collision so im wondering why is it popped out now the airbag light is on

NHTSA complaint #11671442 — an unverified report by a vehicle owner.

Columbus, OH

AIR BAGS

Adjusting the headrest up some and the headrest popped out and want go back in i know that it pops out durning a collision so im wondering why is it popped out now the airbag light is on

NHTSA complaint #11671442 — an unverified report by a vehicle owner.

Fort Irwin, CA

SEATS

Drivers seat headrest popped open and cannot be reset. This thankfully occurred while the vehicle was stopped.

NHTSA complaint #11666883 — an unverified report by a vehicle owner.