92 of the 667 complaints about the 2015 Dodge Durango are about the seats — 14% of everything reported for this model year. Half of the failures with a mileage on record happened before 70,000 miles.
92
Complaints
0
Crashes
1
Fires
17
Injuries
Filed with NHTSA, in their own words.
SEATS
Driver headrest deployed without any accident. I was sitting in my car and the headrest made a loud bang and hit the back of my head causing me whiplash
NHTSA complaint #11747251 — an unverified report by a vehicle owner.
SEATS
03/27/2026 Driver headrest popped open while I was sitting in the driver's seat in my driveway for no reason. Other than a very load bang and a headache from being struck in the head, nothing else was damaged.
NHTSA complaint #11732800 — an unverified report by a vehicle owner.
SEATS
What component or system failed or malfunctioned, and is it available for inspection upon request? Passenger and driver seat caught on fire spontaneously, engine or battery has also been dying/ malfunctioning, touch screen also has issues. Yes available for inspection. How was your safety or the safety of others put at risk? Almost burned by seat of if I didn’t smell a burning smell. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
NHTSA complaint #11729015 — an unverified report by a vehicle owner.
SEATS
On Saturday, March 7, 2026 my husband was driving our 2015 Dodge Durango when the driver seat head rest popped out unexpectedly. There was no accident, no sudden breaking, no impact of any kind, no hitting bump in the road, etc. There was no serious injury or accident caused by this happening, however the sudden and unexpected occurrence caught my husband by surprise as he was driving and startled him. There were no warning lights or sounds. This was completely unexpected. The disengaged head rest is still in on the driver seat. This makes for a very uncomfortable position for the driver and should there be an accident, it could cause injury to the driver.
NHTSA complaint #11723877 — an unverified report by a vehicle owner.
SEATS
While the vehicle was parked and not in operation, the passenger-side active head restraint suddenly deployed forward on its own. There was no collision, no braking event, no external force, and no warning lamps, messages or other systems of the problem or that it was going to occur. The deployment was unexpected and presents a risk of head or neck injury, as the active head restraint is designed to move only during a rear-impact event. This appears to be a known defect, as the manufacturer previously issued Warranty Extension X88 related to unintended Active Head Restraint deployment on certain 2014–2015 Dodge Durango vehicles. A Dodge dealership refused to repair the defect, stating the warranty extension expired, and quoted over $800 for repair. The dealership did not provide a written denial or repair order. This condition involves a federally required safety system and constitutes a safety defect.
NHTSA complaint #11707352 — an unverified report by a vehicle owner.
SEATS
The driver's side head rest deployed while I was driving on the highway without any collision and struck me in the back of the head hard. I did experience some whiplash symptoms for a few days as was confirmed by my chiropractor doctor. Post inspection revealed the plastic retaining brackets failed and the spring force released and deployed the headrest. I contacted Chrysler customer care (reference case #94643848) and was told my vehicle was just past the 10 year warranty period by 3 months and they would not cover the replacement cost. The replacement would be nice but what about the safety aspect? Why wasn't this a mandatory recall? Like the air bags issue years ago.
NHTSA complaint #11701573 — an unverified report by a vehicle owner.
SEATS
Headrests popped off
NHTSA complaint #11699293 — an unverified report by a vehicle owner.
SEATS
Both headrests in front seat deployed while driving causing neck pain and almost caused an accident. I was driving on the highway and it popped and hit my head forcing my head forward and me losing focus. No warning signs. Looked up the issue and it seems to be a known issue for the vehicle. Have not taken to the dealer as I do not have the money to replace them.
NHTSA complaint #11688745 — an unverified report by a vehicle owner.
SEATS
The drivers side head rest busted open while driving down the highway. Smacked my head pretty good and startled me while in the roadway.
NHTSA complaint #11678051 — an unverified report by a vehicle owner.
SEATS
Walked out to my car and noticed that my passenger seat headrest had deployed and I am not able to get it to reset back into place. The car was not involved in an accident and hasn’t been driven for several days, this just happened on its own. I’m thankful I wasn’t driving and it didn’t happen to the driver seat and even more thankful that it didn’t happen with a passenger in that seat.
NHTSA complaint #11669070 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Dodge Durango. The contact stated while driving approximately 15 MPH, the contact heard an abnormal banging sound coming from the vehicle. The contact stated that the passenger in the front passenger’s seat had been struck in the back of the head by the head rest. There was no injury reported. The contact stated there was no warning light illuminated. The contact stated that the head rest padding had separated from the head rest enclosure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the Dynamic Head Restraint had deployed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 107,653.
NHTSA complaint #11661424 — an unverified report by a vehicle owner.
SEATS
my car was parked in a parking lot and the headrest deployed, exploded into my head, I blacked out was taken to hospital with a concusion. I did not or even see a recall or any warning this just happened a few days ago, I have not taken it to dealers. Speaking with lawyers at the moment. there was no accident or movment to cause it to deploy. it was random. It is available if needed to be inspected. no police inspection or insurance inspection
NHTSA complaint #11661119 — an unverified report by a vehicle owner.
SEATS
My system keeps saying my seat needs Serviced for airbag system. Something electric is burning and something is happening with my radio system. It keeps changing to different stations or settings while music is playing
NHTSA complaint #11655973 — an unverified report by a vehicle owner.
SEATS
Unknown, my active headrest deployed without an accident. I would think this could cause an accident when I was driving. Lucky it was the passenger headrest.
NHTSA complaint #11606465 — an unverified report by a vehicle owner.
SEATS
Active head restraint broke and popped open. The headrest are available for inspection.
NHTSA complaint #11596371 — an unverified report by a vehicle owner.
SEATS
Passenger seat active head restraint deployed without warning. Vehicle was not running or involved in an accident at time of deployment.
NHTSA complaint #11584306 — an unverified report by a vehicle owner.
SEATS
Passenger side active headrest deployed without warning. No lights/ alarms on dash display.
NHTSA complaint #11569683 — an unverified report by a vehicle owner.
SEATS
The headrests deployed randomly even though there was no accident to cause it. This puts others at risk as it can potentially lead to minor head injuries if the driver and passenger are driving. Problem was never accessed by dealer or insurance, but other owners of Chrysler made products have reported this issue. There has been no warnings anywhere, just a mechanical issue in the headrest.
NHTSA complaint #11552527 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Dodge Durango. The contact stated while driving 15 MPH, the front passenger's seat headrest deployed inadvertently. There was no warning light illuminated. The contact stated that the front passenger's seat was unoccupied at the time of the failure. The dealer was notified of the failure and referred to the manufacturer for assistance. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
NHTSA complaint #11547837 — an unverified report by a vehicle owner.
SEATS
The driver’s side headrests randomly popped out while I was driving, causing possible whiplash.
NHTSA complaint #11538021 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Dodge Durango. The contact stated that while driving at approximately 60 MPH, the passenger’s side seat headrest exploded. The vehicle was steered into a gas station where the headrest was inspected. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 65,578.
NHTSA complaint #11533198 — an unverified report by a vehicle owner.
SEATS
Drivers active headrest deployed while driving hitting driver in the head while vehicle was in motion
NHTSA complaint #11522175 — an unverified report by a vehicle owner.
SEATS
Passenger side head rest popped open while my wife was driving my grandson home from school. He (grandson) was leaning slightly forward getting something out of his backpack so it didn't hit his head. after they got home I looked at it (headrest) and noticed broken plastic (see pictures). We bought the SUV in 2016 at a local Dodge car lot and we are the 2nd owner.we haven't had any problems with it since we owned it. There was no accident at the time it popped. We are in our early 70s and concerned that the driver side might do the same and possibly hit our head.My wife said it made a loud noise and sprung out hard.
NHTSA complaint #11492250 — an unverified report by a vehicle owner.
SEATS
THE HEADREST ON THE PASSENGER SEAT JUST POPPED OPEN WHILE WE WERE DRIVING. THE REAR VIEW CAMERA OFTEN DOESN'T RESPOND IMMEDIATELY WHEN WE PUT THE CAR IN REVERSE OR JUST STAYS BLACK FOR AWHILE. NAVIGATION IS SLOW SOMETIMES. IT SEEMS TO BE THE THE SYSTEM KEEPS ON RESETTING BECAUSE MY RADIO STATIONS ARE ERASED WHEN I TURN ON THE CAR. THE REPROGRAM AND IT CONTINUES TO DO THAT. WHEN WE ARE DRIVING THERE IS A SOUND COMING FROM THE DASHBOARD. LIKE A RATTLELING SOUND. WE STILL HAVEN'T FIGURED OUT WHAT IT IS. THERE ARE TIMES WHEN WE ARE DRIVING AND IT SEEMS LIKE A GEAR IS SHIFTED WHEN WE DID NOT STEP ON THE GAS.
NHTSA complaint #11491958 — an unverified report by a vehicle owner.
SEATS
I was dropping my kids off at school this morning and we had been in the car only 2 mins and just before i get to the school i hear a loud noise and i get whacked in the back of the head with the driver headrest. We had not hit anything, no wreck,nothing it just busted open. -driver headrest -no one was hurt but it could have hurt me. -we have seen others post online with same issue -it has not yet been inspected from us im writing tis first them going to the dealership. -there were not any warnings, or messages or symptoms It just busted open while drving 15 miles in hour.
NHTSA complaint #11465842 — an unverified report by a vehicle owner.
SEATS
Passenger headrest deployed.
NHTSA complaint #11451870 — an unverified report by a vehicle owner.
SEATS
The active head restraint deployed without a crash or rear impact. The plastic part that holds a metal pin has broken.
NHTSA complaint #11450935 — an unverified report by a vehicle owner.
SEATS
Passenger headrest active restraint system activated while the vehicle was parked. In the driveway. Upon inspection it looks as tho a plastic retainer that holds a metal rod broke. Deploying the headrest. There was no impact to the vehicle nor any other active restraint systems activated. While searching for a replacement part. I've found multiple reports of the same problem on forums. With Dodge saying that with the vehicle warranty being expired. That it's a customer issue.
NHTSA complaint #11444329 — an unverified report by a vehicle owner.
SEATS
2015 Doge Durango, front passenger seat headrest malfunction "Active Head Restraint" and deployed while not in an accident. Headrest is available for inspection if requested. This occurred while the vehicle was being operated and caused a violent distraction. This could cause an accident as a result which would affect all in the vehicle. Additionally a direct impact/blow to the head from this defective headrest could lead to a head injury and/or cause an accident to occur. This has been reproduced in the same way by numerous consumers and third parties. Currently the defective headrest in question has not been inspected but communication with the manufacturer in progress. In regards to warning signs prior to the malfunction. There were no visible and/or audible signs this was about to occur. The headrest has received normal use which is very minimum. Research about this issue has shown this issue is documented and is present in multiple versions of the 2015 Dodge Durango but is not limited to just that year. Please investigate this issue as this is literally an accident waiting to happen.
NHTSA complaint #11436306 — an unverified report by a vehicle owner.
SEATS
I was coming back from lunch with my wife and kids when all of the sudden the passenger headset deployed without warning on my 2015 Dodge Durango pushing my wife's head forward. The vehicle has no waring or emergency lights on in the dash board. We are terrified for this to occur while on our daily commute's to work or school drop offs and pick ups, we don't want to have an accident or create one in any manner. Not sure how to proceed due to the fact that there is not recall on this and I really don't have the money to pay the dealership for the this. Since I don't have extended warranty the problem is not covered and the dealership wants to charge me 1,000 to 1,200 to fix and change out part.
NHTSA complaint #11428656 — an unverified report by a vehicle owner.