14 of the
2,091 complaints about the 2009 Dodge Journey are about the
equipment — 1% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
25,600 miles.
B
14
Complaints
1
Crashes
0
Fires
1
Injuries
Exactly what failed
Equipment
857.1%
Equipment Adaptive/Mobility
321.4%
Radio/Tape Deck/Cd Etc.
17.1%
AIR Conditioner
17.1%
Recreational Vehicle/Trailer
17.1%
What owners said
Filed with NHTSA, in their own words.
at 85,000 milesLincoln, NE
EQUIPMENT ADAPTIVE/MOBILITY
HEATER WENT OUT IN THE WINTER. WENT TO DEALER AND TOLD ME IT WAS THE HEATER CORE. DUE TO THIS I COULD NOT GET THE HEATER CORE REPLACED AT THE TIME BECAUSE THE PART IS ON BACK ORDER BY 125. SO THIS SEEMS TO BE A PROBLEM WITH MORE THAN 1 VEHICLE SO NEED TO CHECK INTO THIS MORE BUT I BELIEVE THAT IT SHOULD BE A RECALL PART.
NHTSA complaint #10764010 — an unverified report by a vehicle owner.
Temple, TX
EQUIPMENT ADAPTIVE/MOBILITY
I RECEIVED A RECALL NOTICE FOR MY VEHICLE BACK IN 2013 OR 2014 REGARDING THE WIRELESS IGNITION NODE (WIN) MODULE. CHRYSLER RECALL NUMBER IS: L25 NHTSA RECALL NUMBER IS: 11V-139. RECALL DATE IS: MARCH 1, 2011. I HAVE HAD MY VEHICLE COMPLETELY SHUT OFF ON SEVERAL DIFFERENT OCCASIONS WHICH HAS ALMOST GOTTEN ME IN A WRECK. I HAVE BEEN FORTUNATE TO BE ABLE TO GET OUT OF THE WAY OF TRAFFIC BUT THE LAST TWO TIMES THIS HAS HAPPENED I WAS BARELY ABLE TO AVOID AN ACCIDENT. ONE TIME I WAS DRIVING ON A TOLL ROAD IN AUSTIN, TEXAS AND GOING OVER A BRIDGE AND HAD TO PULL AS CLOSE TO THE CENTER CEMENT WALL AS POSSIBLE AND RESTART MY VEHICLE AND HURRY TO GET OUT OF TRAFFIC BEFORE I WAS HIT. THIS LAST TIME THAT IT HAPPENED I WAS DRIVING ON MY WAY TO WORK ON AGAIN A BUSY 4 LANE ROAD AND WAS ABLE TO PULL INTO AN ENTRANCE OF AN APARTMENT COMPLEX AND RESTART MY VEHICLE. BOTH TIMES IT HAS BEEN A CLOSE CALL. MY LOCAL DODGE DEALERSHIP KEEPS TELLING ME THAT THERE IS CURRENTLY NO REPLACEMENT PART AVAILABLE. THIS IS BECOMING VERY FRUSTRATING AND ALSO VERY SCARY AT THE SAME TIME. CAN YOU PLEASE ADVISE ME AS TO WHEN THIS REPLACEMENT PART MIGHT BE AVAILABLE. LIKE IT SAID I HAVE.
NHTSA complaint #10695444 — an unverified report by a vehicle owner.
at 54,000 milesElgin, SC1 injured
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT PASSENGER TOUCHED THE RADIO AND BURNED HER HAND. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THERE WAS A SHORT IN THE RADIO/DVD RECEIVER AND IN THE DOOR CONTROL MODULE. THE TECHNICIAN STATED THAT THE DOOR CONTROL MODULE AND THE RADIO/DVD RECEIVER WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
NHTSA complaint #10512440 — an unverified report by a vehicle owner.
PA, PA
EQUIPMENT
2009 DODGE JOURNEY AIR PRESSURE SENSOR FAILURE. ON 4-23-13. I WAS TRAVELING A LOCAL HIGHWAY ABOUT 65 MPH WHEN THE VALVE STEM AND PRESSURE SENSOR CAME LOOSE AND FELL INTO THE TIRE ON THE RIGHT REAR TIRE. I MANAGED TO GET THE CAR STOPPED SAFELY AFTER LOOSING CONTROL. AFTER READING A DODGE FORUM ON-LINE. THE GENERAL IDEA IS THAT THIS 2009 DODGE JOURNEY PRESSURE SENSOR IS POORLY DESIGNED. FROM WHAT I UNDERSTAND. DODGE CHANGED THE MATERIAL THE SENSOR IS MADE OF IN 2011.
NHTSA complaint #10509526 — an unverified report by a vehicle owner.
at 38,000 milesMount Upton, NY
EQUIPMENT
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY WHICH CAME EQUIPPED WITH A TIRE JACK. THE CONTACT STATED THAT WHILE ATTEMPTING TO CHANGE A TIRE, THE CAR JACK FAILED AND CAUSED THE VEHICLE TO FALL BEFORE THE TIRE COULD BE INSTALLED. THE DEALER WAS NOTIFIED OF THE FAILURE BUT DENIED ANY ASSISTANCE TO THE CONTACT. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT WAS UNAWARE IF THE VEHICLE SUSTAINED ANY DAMAGES. THE FAILURE AND THE CURRENT MILEAGE WAS 38,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10452212 — an unverified report by a vehicle owner.
at 12,000 milesChurch Point, LACrash
EQUIPMENT:APPLIANCE:AIR CONDITIONER
I HAVE AN 09 DODGE JOURNEY THAT HAS ISSUES FROM DAY ONE. 1ST THE A/C BROKE. THEY FIXED IT THAT WAS ONLY 2 WEEKS AFTER I BOUGHT THE CAR. THE CAR WAS NEW AND BOUGHT IN 01/2009. AT A LITTLE OVER 12000 MILES MY BRAKES WERE GONE. I HAD TO ROTATE ROTORS AND PUT NEW BRAKE PADS. EVER SINCE THEN I HAVE HAD TO CHANGE THE PADS (2 TIMES THE ROTORS COMPLETELY ALL OTHER TIMES ROTATING THE ROTORS)5 MORE TIMES. I HAVE CALLED CHRYSLER AND ALL THEY HAVE DONE IS MADE THE WARRANTY TO 36000 MILES BUT THAT IS NOT FIXING A PROBLEM. I HAVE GOTTEN ONLINE AND RESEARCHED. I AM NOT THE ONLY ONE HAVING THIS PROBLEM . THERE ARE THOUSANDS OF OTHERS AND THERE ARE ACTUALLY LAWSUITS OUT THERE FOR THIS REASON. I WAS IN A FENDERBENDER IN DEC. 2010 AND I CAN NOT HELP BUT WONDER IF I WOULD HAVE HAD BRAKES THERE WERE 100% IF IT COULD HAVE BEEN AVOIDED.WITH ALL THE COMPLAINTS I AM WONDERING HOW MUCH IT WILL TAKE FOR A RECALL OR SOMETHING TO BE PUT INTO EFFECT. I HOPE IT DOES NOT TAKE PEOPLE GETTING KILLED FOR THIS TO BE CORRECTED.
NHTSA complaint #10402967 — an unverified report by a vehicle owner.
Glen Burnie, MD
EQUIPMENT
INAUG 2010, I HAD THE BRAKE PADS CHANGED BARELY A YEAR AFTER BUYING THE CAR. THE NEXT MONTH I HAD TO HAVE NEW ROTORS BECAUSE THEY WARPED. A MONTH LATER THEY WERE WARPED AGAIN, COULDN'T GET THEM CHANGED UNTIL MAR 7, 2011. EXACTLY 30 DAYS LATER THEY WERE WARPED AGAIN. JUST HAD THEM AND THE BRAKE PADS REPLACED ON MAY 8, 2011.
NHTSA complaint #10399492 — an unverified report by a vehicle owner.
at 12,000 milesSpring, TX
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
PREMATURE BRAKE WEAR DUE TO INADEQUATE BRAKE SYSTEM TO THE WEIGHT OF CAR. 12K MILES BRAKE CALIBERS LOCKED UP; 14,500 MILES REPLACED FROM BRAKE PADS AND ROTORS SO BAD HAD TO BE REPLACED; 26K MILES AGAIN FRONT ROTORS HAD TO BE TURNED. NOW 3 MONTHS LATER 28K MILES I NEED FRONT AND BACK BRAKE PADS AND ALL 4 ROTORS TURNED. CAN'T HANDLE THE CAR ON ROAD FOR EXCESSIVE GRABBING OF BRAKES AND STEERING UNABLE TO HOLD ONTO WHEN BRAKES APPLIED. DODGE HAS HAD MANY COMPLAINTS AND LAW SUITS FILED IN NJ. THEY JUST RECENTLY EXTENDED THE BRAKE WARRANTY TO 36K WITHOUT NO NOTIFICATION HOWEVER, SINCE I HAD ALREADY BEEN TOLD UNWARRANTED AND HAD TO GET BRAKES REPAIRED ON A WEEKEND STRANDED AND DIDN'T USE MOPAR PARTS THEY WILL NOT WARRANTY AND NOW TELLING ME THAT THE ROTORS ARE WARPED DUE TO EXCESSIVE HEAT. YES EXCESSIVE HEAT BECAUSE THEIR IS A LAW SUIT DUE TO INADEQUATE BRAKES FOR THE WEIGHT OF THE VEHICLE. PLEASE HELP DODGE JOURNEY OWNERS AND ANYONE ON THE ROAD NEAR THEM. UNSAFE CONDITIONS, IT IS THE NEW TOYOTA. HOW MANY PEOPLE NEED TO DIE BEFORE CORP. ARE HELD ACCOUNTABLE THEY KNOW. THE SERVICE MGR EVEN ACKNOWLEDGE BUT STATES "HE DIDN'T DESIGN IT, DIDN'T BUILD IT OR BROKE IT".
NHTSA complaint #10395671 — an unverified report by a vehicle owner.
at 29,400 milesSlidell, LA
EQUIPMENT
MY WIFE AND I WERE ABOUT AN HOUR FROM HOME WHEN THE BRAKES ON OUR 2009 DODGE JOURNEY STARTED SQUEALING VERY, VERY LOUD. I PULLED OVER AS SOON AS POSSIBLE, GOT UNDER THE CAR TO CHECK. I COULD NOT SEE ANYTHING SPECIFIC AND LET THE CAR SIT IDLE FOR ABOUT 30 MINUTES. AS SOON AS I STARTED TO DRIVE AGAIN, AT LESS THAN 5MPH, THE BRAKES STARTED SQUEALING AGAIN, JUST AS LOUD. I DROVE TO A NEARBY FIRESTONE FACILITY, DESCRIBED THE PROBLEM AND THE PUT IT ON THE RACK TO CHECK THE BRAKES. THE JOURNEY HAD 29,400 MILES ON IT.......AND THE BRAKES WERE COMPLETELY, TOTALLY WORN OUT!! THEY BROUGHT THE BRAKES AND ROTOR FOR ME TO SEE AND THE ROTORS WERE BADLY GROOVED. THEY SAID THEY THOUGHT THE BRAKES WERE TOO SMALL FOR THE SIZE, WEIGHT OF THE VEHICLE AND I TEND TO AGREE, ESPECIALLY AFTER READING OTHER COMPLAINTS ONLINE. I WAS TOLD IT WOULD HAVE BEEN CLOSE TO AN ACT OF SUICIDE TO CONTINUE DRIVING THE JOURNEY AND I AGREE. THIS IS OUTRAGEOUS!! AND FROM WHAT I READ, DODGE IS WELL AWARE OF THE PROBLEM BUT NOTHING HAS BEEN DONE. I AM NOW 08T $300, AND COULD HAVE BEEN INVOLVED IN A BAD ACCIDENT FROM FAILURE OF THE BRAKES.
NHTSA complaint #10392504 — an unverified report by a vehicle owner.
at 34,000 milesAuburn, KS
EQUIPMENT
PRE-MATURE REAR BRAKE FAILURE.
NHTSA complaint #10373589 — an unverified report by a vehicle owner.
at 25,600 milesVirginia Beach, VA
EQUIPMENT ADAPTIVE/MOBILITY
PURCHASED 2009 DODGE JOURNEY IN SEPTEMBER. THE FIRST WEEKEND AFTER PURCHASING THE VEHICLE I LOADED MY CANOE ONTO THE ROOFRACK. ABOUT 45 MINUTES INTO THE TRIP THE ROOF RACK RIPPED OUT OF THE ROOF OF THE VEHICLE. LOST THE CANOE LUCKILY THERE WAS LITTLE TRAFFIC AND NOBODY WAS HURT. AFTER FURTHER INSPECTION REALIZED DODGE USED SELF-TAPPING SCREWS INSTEAD OF BOLTS ON THE ROOF RACK. THIS IS A VERY DANGEROUS CONDITION. I CONTACTED MY DEALERSHIP AND THEY TOLD ME SELF-TAPPING SCREWS IS STANDARD ON ALL DODGE ROOF RACKS AND THE ROOF RACKS WERE NOT DESIGNED TO CARRY ANYTHING BESIDES LUGGAGE BOXES. I FILED A COMPLAINT WITH DODGE ABOUT THIS AND THEY CAME BACK WITH THE SAME ANSWER OVER A MONTH LATER. TODAY I RECEIVED AN ESTIMATE FOR THE DAMAGE TOTALING JUST OVER $2700. HOWEVER THAT IS NOTHING COMPARED TO WHAT COULD HAVE HAPPENED IF IT WOULD HAVE BROKE 20 MINUTES EARLIER WHILE I WAS DRIVING FASTER ON THE INTERSTATE WITH HEAVY TRAFFIC.
NHTSA complaint #10363785 — an unverified report by a vehicle owner.
at 21,000 milesChicopee, MA
EQUIPMENT
I BOUGHT MY 2009 DODGE JOURNEY SXT V6 BRAND NEW 12 MILES ON IT AND WE LOVE THE CAR, AND AFTER NUMEROUS ELECTRICAL ISSUES SUCH AS POWER TO RADIO, AC, LIGHTS ( NOT WORKING WHILE DRIVING) AND AFTER MANY RETURNS TO DODGE DEALER FOR REPAIRS, SO FAR THAT PROBLEM FIXED. MY DOORS FILL UP WITH WATER EVERY TIME IT RAINS, DEALERSHIP SAYS THAT'S NORMAL, I'VE NEVER HEARD WATER SLOUCHING ROUND INSIDE A DOOR BEFORE, WHICH I BELIEVE LEAD TO THE POWER WINDOWS FAILING. DEALERSHIP FIXED ELECTRICAL WINDOW ISSUE BUT GET WATER IN DOORS. THE MOST IMPORTANT ISSUE IS AT 9000 MILES I HAD TO TAKE THE CAR IN, BRAKES WERE GRINDING, DEALERSHIP REPLACED THE BRAKES. NOW AT 21000 MILES IT NEEDS A COMPLETE NEW BRAKE JOB DONE AND THEY WANT TO CHARGE ME ABOUT $500. THE SIGNS THAT THE BRAKES WERE GOING BRAKES THEY STARTED SQUEAKING AND THEN A WEEK LATER MY BRAKES ARE METAL TO METAL. I BELIEVE THIS IS A HUGE SAFETY ISSUE THIS IS OUR FAMILY CAR.
NHTSA complaint #10348015 — an unverified report by a vehicle owner.
at 13,500 milesCanyon Lake, CA
EQUIPMENT
THE BRAKE SYSTEM IS HORRIBLY UNDERSIZED FOR THE VEHICLE. PADS AND ROTORS HAVE TO BE REPLACED AT EVERY 13,000 TO 15,000 MILES? CAR HAS ONLY 30,000 MILES AND I AM HAVING TO REPLACE THE ENTIRE BRAKE SYSTEM AGAIN! ALSO THE CAR NOW HAS PROBLEMS STARTING WITH THE FOB KEY. SOMETIMES IT WILL START, SOMETIMES IT WON'T. REALLY DISAPPOINTED WITH THE VEHICLE AND REALLY DO NOT FEEL SAFE IN IT. I AM CURRENTLY TRYING TO TRADE IT IN OR SELL IT DUE TO THE POOR RELIABILITY.
NHTSA complaint #10331838 — an unverified report by a vehicle owner.
at 22,586 milesFairburn, GA
EQUIPMENT
I PURCHASED A 2009 DODGE JOURNEY, IN MAY OF 2009. BY MARCH 22, 2010, THE BRAKES WERE COMPLETELY GONE. THE PADS WERE METAL TO METAL AND THE ROTORS WERE COMPLETELY SHOT. THE VEHICLE HAD 22,200 MILES ON IT. I HAVE A 3 YEAR AND 36,000 MILE WARRANTY WHICH DON JACKSON IS TRYING NOT TO HONOR.
NHTSA complaint #10321471 — an unverified report by a vehicle owner.