271 of the
2,091 complaints about the 2009 Dodge Journey are about the
airbag system — 13% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
100,000 miles.
On [XXX] around [XXX] I was driving 25mph in Alameda CA, and about two minutes into the ride, the airbag warning light came on. My fiance was in the passenger seat and our dog was in the back. About 15 minutes into the drive, my side airbags deployed without any collision or even bump in the road. I carefully and swiftly turned onto a side street and pulled over. My fiancé and I got out of the car, and as we took our dog out of the back seat, the primary airbags (steering wheel and passenger seat) deployed, and shattered the windshield. The dashboard was cracked as a result of the primary bags deploying. My fiancé's arm was bruised from the side airbag deploying (photo evidence taken). We called the police and they came to document the incident and confirmed that there was no collision (police report included). Vehicle was then towed home and is available for inspection. We've tried calling the dealership that the car was purchased, but it seems to be out of business. 1. Component that malfunctioned: Airbag and Indicator lights; available for inspection 2. Safety: This incident easily could've led us to crash teh vehicle and harm ourselves and others in the process, and much more seriously hurt us if we did not evacuate the car. My fiancé's arm is bruised. 3. No so far, we cannot get a hold of a dealer since ours was closed - but welcome an investigation 4. Yes, by police. The police report #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11641187 — an unverified report by a vehicle owner.
Mcallen, TX
AIR BAGS
The vehicle keep locking and unlocking by itself even when I am driving. Also when I was driving the airbags deployed on its own but no accident
NHTSA complaint #11520683 — an unverified report by a vehicle owner.
at 130,000 milesHouston, TX
AIR BAGS
The contact owns a 2009 Dodge Journey. The contact stated that while the vehicle was parked, the vehicle failed to start-up. The contact related the failure to NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags). The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.
NHTSA complaint #11510324 — an unverified report by a vehicle owner.
Sturgis, SD
AIR BAGS
The rear end is going out fuel system is causing a misfire number six and the airbag light is on we have had more problems with it with the power steering starting it when it's cold and it rupturing the hose plus the wiring and the door front door there's wires broke supposedly fixed in 2011 but are broke again every recall if you type in 09 Dodge journey is what's going wrong with mine right now but there's supposedly no recall on it
NHTSA complaint #11461710 — an unverified report by a vehicle owner.
Harrison, MI
AIR BAGS
I have power door locks not working except manually or driver door by key. Key fob and door module for locks will not function. I cannot open the hatch due to power lock function. The Airbag light comes on when vehicle is started and the door is open and only disappears after the door is closed, engine shut off then restarted. Also the engine light came on for awhile then off and is now back on. This is what code scan report says. Engine and Transmission are P0420 Catalyst Efficiency (Bank1), OBDll Codes ($03) is Catalyst System Efficiency Below Threshold Bank 1. The Airbag is U0172 Lost Commuication w/Left Side Satellite Accelerator Sensor 1- Stored. The Door Module- Front Right (DMFR) is B16A5 Passenger Window Switch Backlighting Circuit High-Stored. Not sure exactly what these all mean but I think the Power Locks are a safety issue along with the Airbags. The power locks don't lock after driving it like they used to after driving so many feet.
NHTSA complaint #11446588 — an unverified report by a vehicle owner.
Perth Amboy, NJ
AIR BAGS
The gear will not shift unless I press the release button. After I took it for a recall in Route 18 Dodge dealer East Brunswick NJ, it came back without been able to shift. I asked the mechanic why my car is no moving, they said you have to press the release button and shift gears at the same. I told them I didn’t bring my car in like this. After I spoke to “Mike” the manager, he said it was a matter of time. I’m scare for my life when driving because now is making all these sounds on the transmission.
NHTSA complaint #11442593 — an unverified report by a vehicle owner.
at 19 milesAlytus, AL
AIR BAGS
REPORTING COMMON PROBLEMS OF 2009 DODGE JOURNEY 2.0CRD 103KW 1.A CAR STARTED SHUTTING OFF WHENEVER IT DRIVES, RUNNING IN PARKING LOT, STOPPED AT RED LIGHT. 2.BATTERY FAILS SUDDENLY, WITHOUT ANY WARNING, JUMPING CABLES CAN'T HELP, BECAUSE A CAR JUST MAKING A CRANKING NOISE UNDER A HOOD. 3. WHEEL AIRBAG IS HAVING SHORT CIRCUITS, SO DUE TO IT SOMETIMES LIGHTS A WARNING IN DASHBOARD. 4. STEERING WHEEL RELAY SHOWS MISUNDERSTOOD DEGREES OF WHEEL ANGLE, SO IT COMES TO ESP BAS ERROR.
NHTSA complaint #11402721 — an unverified report by a vehicle owner.
at 190,000 milesUpland, IN
AIR BAGS
RECALL WITH THE AIRBAG FOR OTHER VAN'S. MY AIRBAG LIGHT IS CONSTANTLY ON AND RETURNS AFTER BEING CLEARED. CAR'S AIRBAGS HAVE NEVER BEEN DEPLOYED.
NHTSA complaint #11394337 — an unverified report by a vehicle owner.
at 174,000 milesOlin, IA
AIR BAGS
WHILE DRIVING THE VEHICLE ON A HIGHWAY AT 55 MPH, ALL FUNCTIONS OF THE VEHICLE DASH STOPPED WORKING ( SPEEDOMETER, RPM, ALL LIGHTS ETC.) AND THE WINDSHIELD WIPER BLADES STARTED GOING AS IF THEY WERE ON EVEN THOUGH THEY WERE NOT.
NHTSA complaint #11389481 — an unverified report by a vehicle owner.
at 126,000 milesYoungtown, AZCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE STOPPED IN TRAFFIC, THE VEHICLE WAS REAR-ENDED BY ANOTHER VEHICLE. THE IMPACT CAUSED THE VEHICLE TO BECOME AIRBORNE AND WAS THROWN TO THE OPPOSITE SIDE OF THE FREEWAY. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY CAUSING HER HEAD TO SNAP BACK AND FORTH. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE CONTACT SUSTAINED LEG, BROKEN RIBS, NECK AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD AND DEEMED A TOTAL LOSS. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.
NHTSA complaint #11325217 — an unverified report by a vehicle owner.
at 111,000 milesHiawatha, KS
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS). THE CONTACT STATED THAT SHORTLY AFTER THE VEHICLE WAS REPAIRED, IT BECAME DIFFICULT TO START THE VEHICLE. THE CONTACT STATED THAT TO START THE VEHICLE, THE IGNITION WAS PLACED IN THE ON POSITION AND THE STARTER WAS TAPPED TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO BAXTER CHRYSLER DODGE JEEP RAM BELLEVUE (7713 S 19 TH ST, BELLEVUE, NE 68147, (402) 800-1256) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO PROVIDE A CAUSE FOR THE FAILURE. THE CONTACT STATED THAT THREE MONTHS AFTER THE RECALL REPAIR, WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE SAME DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000. THE VIN WAS NOT INCLUDED.
NHTSA complaint #11322746 — an unverified report by a vehicle owner.
at 147,000 milesMinneapolis, MN
AIR BAGS
AIRBAG LIGHT IS ON FOR NO APPARENT REASON AND WILL NOT SHUTOFF.
NHTSA complaint #11311690 — an unverified report by a vehicle owner.
at 114,000 milesChicago, ILCrash1 injured
AIR BAGS
HEAD ON COLLISION AND AIR BAGS DID NOT DEPLOY.
NHTSA complaint #11300973 — an unverified report by a vehicle owner.
at 114,000 milesChicago, ILCrash
AIR BAGS
WAS IN A CAR ACCIDENT GOING 30 MPH HEAD ON COLLISION AND AIR BAGS DID NOT DEPLOY
NHTSA complaint #11300909 — an unverified report by a vehicle owner.
Rockford, MI
AIR BAGS
THERE WAS A RECALL ON THE AIRBAGS & AIRBAG MODULE.. THEY SUPPOSEDLY REPLACED.. THE ELECTRICAL WIRE IS NOW MESSED UP BC THE AIRBAG LIGHT KEEPS COMING ON & OFF, THE DRIVERS SIDE FRONT DOOR CONTROL LOCK TO LOCK THE CAR WILL NOT WORK, NOW ENGINE LIGHT COMES ON & OFF AND THE TRANSMISSION WAS REPLACED, ALL NEW COMPONENTS, DRIVING THE CAR ON JAN 4TH 2020 & THE ENGINE JUST STOPS ON ME AT TRAFFIC LIGHT.. THIS CAR HAS HAD NOTHING BUT PROBLEMS AFTER PROBLEMS FROM THE 1ST DAY I BOUGHT IT FROM THE SALES AGENT THAT LIED TO ME ABOUT EVERYTHING.. THERE ARE RECALLS ON MY CAR THAT STILL NEVER GOT REPLACED.. I AM THE NEW OWNER OF THIS 2009 DODGE JOURNEY SXT ON (2/16/2018).. I WAS TOLD I'M THE 2ND OWNER, I AM THE 4TH OWNER AND WAS LIED ABOUT IF THIS CAR WAS IN A ACCIDENT.. IT WAS IN A ACCIDENT TO DO WITH THE TRANSMISSION STOPPING AND THE PPL THAT HAD THIS CAR B4 ME THE REPORT SAYS IT WAS SIDE SWIPED PASSENGER SIDE ON (10/18/2017).. FOUND OUT MORE ABOUT THE CAR I BOUGHT WAS IN A MAJOR FLOOD SO SOMEONE DIDN'T TELL THE TRUTH & I WAS SOLD A CAR THAT HAS WATER DAMAGE & THEY COVERED IT UP AND I BEEN COMPLAINING SINCE I BOUGHT THIS CAR... SOMETHING ISN'T RIGHT WITH THIS CAR & I GOT RIPPED OFF, THIS CAR THE TRANSMISSION STOPPED ON ME AND I ALMOST GOT IN A BAD CAR ACCIDENT.. I'VE HAD A MECHANIC AT A DODGE DEALERSHIP TELL ME & MY DAD I WAS SOLD A CAR THAT HAS WATER DAMAGE ETC... I AM HAVING PROBLEMS WITH THE AIRBAG LIGHT ON & OFF AND THIS WAS A RECALL AND SHOULD BE REDONE, THE ENGINE LIGHT IS FAULTY AND THE STEERING WHEEL AND ELECTRICAL STILL, ALONG WITH THE FOB IGNITION SWITCH..
NHTSA complaint #11297834 — an unverified report by a vehicle owner.
at 153,000 milesPace, FL
AIR BAGS
ALL OF THE BUTTONS STOPPED WORKING IN THE DRIVER'S SIDE DOOR, ALONG WITH THE TWO BACK DOORS. THE WINDOWS, LOCKS, ETC DO NOT WORK BECAUSE OF THIS. THE AIRBAG LIGHT KEEPS TURNING OFF AND ON. NOW ALL OF THE WIRING IS ACTING LIKE IT IS MESSED UP. THE BRAKE LIGHTS KEEP COMING ON, THE CAR RANDOMLY WON'T START, THE OVERHEAD LIGHT COMES ON WHEN THE RIGHT BLINKER IS USED. NOW THE CAR WON'T SHIFT OUT OF PARK 8/10 TRIES. THE CAR ALSO ACTS LIKE IT LOSES POWER RANDOMLY WHILE DRIVING IN TOWN. THESE PROBLEMS HAVE BEEN LISTED AS RECALLS, YET MY CAR IS NOT ON THE LIST.
NHTSA complaint #11282388 — an unverified report by a vehicle owner.
at 110,000 milesColville, WA
AIR BAGS
LEFT DRIVER DOOR WIRING ISSUE CAUSES BOTH FRONT POWER WINDOW CONTROLS ON DRIVER SIDE NOT TO FUNCTION WHEN STATIINARY & DRIVING. INTERMITTENT DASH WARNING LIGHTS FLASH & WINDSHIELD WIPERS ACTIVATE WITHOUT DRIVER INITIATION WHILE DRIVING. AIRBAG & SEAT BELT DASH WARNING LIGHT COMES ON INTERMITTENTLY WHILE DRIVING. CHECK ENGINE FOR POWRETRAIN CONTROL MODULE COMES ON INTERMITTENTLY WHILE DRIVING.
NHTSA complaint #11269019 — an unverified report by a vehicle owner.
at 103,000 milesCeiba, PR
AIR BAGS
FIRST THE LIGHT TURN ON OF THE AIR BAG (MOVEMENT). IN OTHER NIGHT WHEN I TURN ON THE ALARM IT'S START TO ACTIVATE ON PANIC MODE THEN I TURN OFF THE ALARM WAIT FOR A VARIOUS MINUTES AND ACTIVATE AGAIN (OFF), BUT IN LESS THAN A MINUTE START TO BE IN PANIC MODE. IN OTHER DAY (MOVEMENT), SAYS THAT WAS AN OPEN DOOR AND THE LOCKS START TO PUT IT MANY TIMES, ANY OF THE DOORS WASN'T OPEN (MOVEMENT). IN THE SAME DAY AT NIGHT IT'S START TO TURN ON/TURN OFF THE INSIDE LIGHTS, PUT THE LOCKS, AND THE MESSAGE OF A DOOR IT'S WAS OPEN (MOVEMENT). THE ALARM WAS ON PANIC MODE TWICE AND THE LIGHT'S WAS AGAING TURN ON/TURN OFF (OFF). THE BATTERIE, EVERY TIME THAT I TRY TO TURN ON THE VEHICULE I NEED A BOOSTER TO CHARGE IT AGAIN. THE MECHANICS SAYS THAT THE ALTERNATOR AND THE BATTERIE ARE IN GOOD CONDITIONS HAS THE VOLTAGE THAT NEEDS TO BE OPERATING. I PUT A NEW BATTERIE BUT THE PROBLEM PERSIST. AND TURN ON THE LIGHT OF OTHER THING ON THE PANEL.
NHTSA complaint #11268249 — an unverified report by a vehicle owner.
Brooklyn, NY
AIR BAGS
THE AIRBAG LIGHT IS ON
NHTSA complaint #11258193 — an unverified report by a vehicle owner.
at 160,000 milesKansas City, MO
AIR BAGS
AIR BAG LIGHT KEEPS FLASHING LIKE THE AIRBAGS ARE DEFECTIVE WHENEVER THE VEHICLE IS RUNNING.
NHTSA complaint #11252262 — an unverified report by a vehicle owner.
Flint, MI
AIR BAGS
WHEN A CERTAIN LIGHT APPEARS IT CAUSES MY BRAKE LIGHTS TO GO OUT. I HAVE BEEN PULLOVER MULTIPLE TIMES AND ALMOST IN ACCIDENTS BECAUSE OF THIS. I HAVE CHILDREN. I HAVE REPLACED MULTIPLE BULBS FOR NOTHING. THIS CAR HAS BEEN AN SAFETY HAZARD. I WORKED SOOOOOOO HARD TO PAY OFF I SHOULD BE ABLE TO HAVE A SAFE RELIABLE VECHILE. I AM A CNA I HAVE CLIENTS THAT I NEED TO TRANSPORT AND I CANT WHICH IS CAUSING ME TO BE BROKE BECAUSE I CANT WORK. IF YOU HAVE A HEART PLEASE PLEASE HELP ME AND MY FAMILY.
NHTSA complaint #11246250 — an unverified report by a vehicle owner.
at 175,000 milesMayville, MI
AIR BAGS
WHEN USING RIGHT TURN SIGNAL DOME LIGHTS TURN ON, IF CRUISE CONTRAIL IS ON CANNOT USE BRIGHTS WILL SHUT OFF CRUISE BY ITSELF, CAR STALLS, AND WILL NOT ALWAYS START, WHEN IT DOES START MANY TIMES WILL STALL RIGHT AWAY, AND WHEN DRIVING STALLS. AIR BAG LIGHT ON WHICH HAVE READ CAN MEAN AIRBAG FAIL TO DEPLOY.
NHTSA complaint #11220258 — an unverified report by a vehicle owner.
at 146,000 milesGrimes, IACrash2 injured
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED ON SEVERAL OCCASIONS. WHILE DRIVING APPROXIMATELY 60 MPH ON A MAJOR HIGHWAY, THE VEHICLE STALLED CAUSING THE CONTACT TO CRASH INTO A BRICK WALL. THE DRIVERS SIDE AIR BAG DEPLOYED WITH FORCE HOWEVER THE FRONT PASSENGER SIDE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED NECK PAINS, BODY PAINS, MUSCLE SPASMS IN THE LEFT ARM AND SCARRING TO THE LEFT ARM. THE FRONT PASSENGER SUSTAINED HEAD, MOUTH AND FACE INJURY DUE TO NO AIR BAG DEPLOYMENT. BOTH RECEIVED FURTHER MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED AND A DEALER WAS NOT CONTACTED. THE CONTACT WAS UNAWARE THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM) AS THE VEHICLE WAS NOT PURCHASED FROM A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND THE CRASH TO DETERMINE IF THEY MAY OPEN AN INVESTIGATION. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.
NHTSA complaint #11207206 — an unverified report by a vehicle owner.
at 200,000 milesConcord, NC
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE OPERATING THE VEHICLE, THE DRIVER'S SIDE AIR BAG INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE AIR BAG CLOCKSPRING WAS FAULTY. THE VEHICLE WAS REPAIRED. HENDRICK DODGE (7630 HENDRICK AUTO PLAZA NW, CONCORD, NC) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 200,000. *BF THE CONSUMER STATING REQUESTING A REFUND DUE TO MASSIVE REPAIRS. THE CLOCKSPRING FAILED AND WAS REPAIRED.
NHTSA complaint #11196201 — an unverified report by a vehicle owner.
at 140,000 milesLancaster, PACrash1 injured
AIR BAGS
I HAD A BIG ACCIDENT AND NONE OF THE AIRBAGS DEPLOYED. *DT VIN IS INVALID.
NHTSA complaint #11182037 — an unverified report by a vehicle owner.
Pooler, GA
AIR BAGS
AIRBAG SENSOR LIGHT COME ON IN A DASHBOARD. WHEN I START AND TURN THE KEY THE AIRBAG SIGN COME ON, THE CAR IS PARK.
NHTSA complaint #11180811 — an unverified report by a vehicle owner.
Lockhart, TX1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 30 MPH, ALL THE AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT AND THE AIR BAG INDICATOR ILLUMINATED. THE CONTACT SUSTAINED INJURIES THAT LATER REQUIRED MEDICAL ATTENTION. THE POLICE ARRIVED AND GAVE THE CONTACT A FORM TO COMPLETE, BUT NO POLICE REPORT WAS FILED. THE SHERIFF ALLOWED THE CONTACT TO DRIVE THE VEHICLE HOME. THE CONTACT CALLED BENNY BOYD LOCKHART CHRYSLER DODGE JEEP RAM (512-227-2266, LOCATED AT 2000 S COLORADO ST, LOCKHART, TX 78644) WHO STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT SOMEONE WOULD CALL. THE CONTACT HAD NOT BEEN CALLED BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11155153 — an unverified report by a vehicle owner.
at 117,000 milesN Huntingdon, PA
AIR BAGS
CAR WILL NOT START AT TIMES, HAVE TO LET SIT FOR ABOUT AN HOUR BEFORE IT WILL START. HAVE BEEN HAVING ISSUE FOR MONTHS. CHANGED BATTERY BUT THAT HAS NOT HELPED. I HAVE POWER TO THE CAR BUT THE ENGINE WILL NOT TURN OVER. SENSOR IN STEERING WHEEL FOR AIRBAG IS ALSO LOOSE, LIGHT COMES ON AND OFF
NHTSA complaint #11114381 — an unverified report by a vehicle owner.
at 143,000 milesHampton, VA
AIR BAGS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS LOW SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THERE WERE NO WARNING INDICATORS ILLUMINATED. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 143,000.
NHTSA complaint #11113004 — an unverified report by a vehicle owner.
at 112,799 milesBothell, WA
AIR BAGS
DRIVERS SIDE AIRBAG CONECTOR BURNED OUT CAUSING AIRBAG TO ERROR AND NOT DEPLOY. AIRBAG LIGHT ACTIVATED WHILE PARKED.
NHTSA complaint #11100642 — an unverified report by a vehicle owner.