Lubbock, TX
Crash
AIR BAGS
Air bags did not deploy during an mvc
NHTSA complaint #11717106 — an unverified report by a vehicle owner.
2016 Dodge Journey airbag problems
26 of the 613 complaints about the 2016 Dodge Journey are about the airbag system — 4% of everything reported for this model year. Half of the failures with a mileage on record happened before 69,500 miles.
26
Complaints
6
Crashes
0
Fires
4
Injuries
Exactly what failed
AIR Bags
26
100.0%
Airbags across every Dodge Journey year
What owners said
Filed with NHTSA, in their own words.
Enola, PA
AIR BAGS
While returning from a shopping trip with my mom the passenger headrest broke/exploded? It caused several small plastic fragments to fly from I guess inside and the headrest hit my mom in the back of the head. There were no lights to indicate a problem, no other vehicles around and we were only traveling 25 mph. No police or anyone else involved Ed. Wasn't sure what to do. I saw a recall for this on similar vehicles but mine is not included.
NHTSA complaint #11686440 — an unverified report by a vehicle owner.
Apple Valley, CA
Crash
4 injured
AIR BAGS
was involved in a major accident and the air bags did not deploy. Was hit on head on and right side.
NHTSA complaint #11611037 — an unverified report by a vehicle owner.
at 122,128 miles
Dover, AR
AIR BAGS
The contact owns a 2016 Dodge Journey. The contact stated that at start-up and and while driving at various speeds, the air bag warning light illuminated followed by a warning chime. The vehicle was taken to an independent mechanic for assistance, but the contact was referred to the dealer. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was 122,128.
NHTSA complaint #11580870 — an unverified report by a vehicle owner.
Haines, FL
AIR BAGS
Ignition coil and spark plug
NHTSA complaint #11564270 — an unverified report by a vehicle owner.
Callahan, FL
AIR BAGS
Headrest saftey mechanism deployed due to the tension pin breaking internally while sitting in a driveway. Nothing caused deployment other than random device faliure
NHTSA complaint #11551134 — an unverified report by a vehicle owner.
Davenport, FL
AIR BAGS
The driver's headrest in my 2016 Dodge Journey has deployed and will not reset. The plastic pieces that hold the metal bar have broken. I have read about many other owners of Journeys, that are experiencing the same issue, yet there is no official recall. I have not taken it to be inspected.
NHTSA complaint #11547047 — an unverified report by a vehicle owner.
Hartville, OH
AIR BAGS
The other day I noticed my air bag warning light was on on my dashboard. I had my car hooked up to run the codes for the dash lights. It came back as the airbags in the drivers and passenger headrests had popped or started to pop. I had the headrests looked at and the black plastic cover on the back of it is partially coming off. There is a gap between the front of the headrest and the back of the headrest, big enough my finger can fit through. I was not in a car accident or anything like that, my car was parked for a few days and when I went to drive it, this is how I found it.
NHTSA complaint #11538552 — an unverified report by a vehicle owner.
Pleasant Gap, PA
AIR BAGS
While driving, the front passenger headrest just deployed and sprung forward, hitting my son in the back of the head
NHTSA complaint #11531505 — an unverified report by a vehicle owner.
Nw, DC
1 injured
AIR BAGS
I was driving and while slowing down to park the drivers seat head rest deploy and I became dizzy and body aches instantly.
NHTSA complaint #11519816 — an unverified report by a vehicle owner.
Lake City, FL
Crash
AIR BAGS
Airbags didn't deploy in head on collision and break system has a defect in the abs module
NHTSA complaint #11503536 — an unverified report by a vehicle owner.
San Dimas, CA
AIR BAGS
Headrest (seat driver side) deployed for no reason while car was parked in garage and turned off.
NHTSA complaint #11495409 — an unverified report by a vehicle owner.
Apache Junction, AZ
Crash
2 injured
AIR BAGS
Head on Collison with light pole high speed the no airbags deployed. Vehicle was towed to tow yard is awaiting insurance to estimate damages.
NHTSA complaint #11443891 — an unverified report by a vehicle owner.
at 78,000 miles
SAN Antonio, TX
AIR BAGS
FOR NO REASON WHILE THE VEHICLE WAS PARKED, THE DRIVER SIDE HEADREST POPPED OUT AND NOW THE AIR BAG SENSOR LIGHT IS ON.
NHTSA complaint #11400269 — an unverified report by a vehicle owner.
at 136,000 miles
Edinburg, TX
AIR BAGS
PASSENGER SEAT HEAD RESTRAINT POPPED OPEN JUST SITTING IN MY GARAGE PROMPTING AIRBAG LIGHT.
NHTSA complaint #11399840 — an unverified report by a vehicle owner.
at 58,134 miles
Bend, OR
AIR BAGS
PASSENGER SIDE HEAD RESTRAIN IS DEPLOYED/BROKEN. CAME OUT TO CAR IN MORNING AND HEAD RESTRAIN WAS SPLIT OPEN. APPEARS TO BE BROKEN TABS AND CANNOT BE REASSEMBLED. NOW HAVE A BROKEN HEAD RESTRAIN ON PASSENGER SEAT. SEEMS UNSAFE. NOT MOVING, NOT NOT OCCUPIED.
NHTSA complaint #11376982 — an unverified report by a vehicle owner.
at 87,000 miles
Livonia, MI
AIR BAGS
RECALL ON AIRBAG WIRE CHAFFING IN STEERING COLUMN, ENDS UP TO 2015, MY VEHICLE IS NOT COVERED SAYS THE DEALER, BUT IF YOU LOOK AT THE DATE OF MANUFACTURE IT WAS MADE 10/15 , BUT MY TITTLE SAYS ITS A 2016, NOW I DRIVE AROUND WITH AIRBAG LIGHT INTERMITTENTLY ON AND OFF. READING FURTHER ON RECALL SAYING DRIVERS AIRBAG MAY DEPLOY ANY TIME
NHTSA complaint #11372534 — an unverified report by a vehicle owner.
at 112,560 miles
Ruston, LA
AIR BAGS
MY AIRBAG LIGHT KEEPS COMING ON AND GOING OFF. MY ABS LIGHT STAYS OFF AFTER STARTING AND WHILE DRIVING. NOW MY BRAKE LIGHT IS ON. THE BRAKE POPS ON AFTER I BEGAN TO DRIVE AND STAYS ON.
NHTSA complaint #11338328 — an unverified report by a vehicle owner.
at 72,000 miles
Redding, CA
AIR BAGS
I WAS DRIVING DOWN I5 (HIGHWAY) GOING 70 MILES PER HOUR AND MY HEADREST AIR BAG WENT OFF WITH NO WARNING. CAUSING ME TO ALMOST LOSE CONTROL OF MY CAR. LUCKILY I DID NOT HIT ANYONE, OR WRECK MY CAR. THERE WAS NO REASON FOR MY HEADREST AIR BAG TO GO OFF.
NHTSA complaint #11325754 — an unverified report by a vehicle owner.
at 67,000 miles
Orlando, FL
AIR BAGS
AIRBAG LIGHT FLASHES ON AND OFF.
NHTSA complaint #11244506 — an unverified report by a vehicle owner.
Lincoln, CA
AIR BAGS
THE AIRBAG SIGN SHOW UP
NHTSA complaint #11190348 — an unverified report by a vehicle owner.
at 44,000 miles
Lakeworth, FL
AIR BAGS
JUST DRIVING NORMAL DOWN THE ROAD ON A CITY STREETAND THE AIRBAG LIGHT CAME ON AND NOW STAYS ON. CAR WAS MFG 09/2015 AND HAS 44K ON IT. CANNOT FIND ANY RECALLS BUT ONE ITEM FROM MOTOR 1 DATED 07/14/2017 THAT SAID FAULTY WIRING ON JOURNEY CROSSOVER COULD CAUSE THE THE DRIVER SIDE AIRBAG TO UNEXPECTEDLY DEPLOY. WHEN I CALLED THE DEALER THEY SAID NOT TRUE AND IT'S NOT COVERED.HOW CAN THIS BE? PLEAS HELP
NHTSA complaint #11181791 — an unverified report by a vehicle owner.
Grand Junction, CO
AIR BAGS
AIR BAG LIGHT IS ON DUE TO CLOCK SPRING NOT WORKING. TURNS ON AN OFF RANDOMLY AND BEEPS
NHTSA complaint #11129894 — an unverified report by a vehicle owner.
at 36,632 miles
Pulaski, VA
Crash
1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE DRIVING 35 MPH, THE STEERING WHEEL WAS TURNED TO THE RIGHT TO AVOID COLLIDING WITH A TRUCK. HOWEVER, THE VEHICLE TURNED TO THE LEFT AND COLLIDED WITH AN EMBANKMENT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AFTER THE FAILURE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED LEFT ARM SORENESS, BUT NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 36,632.
NHTSA complaint #11102672 — an unverified report by a vehicle owner.
at 10,545 miles
Lone Pine, CA
Crash
AIR BAGS
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. WHILE ATTEMPTING TO PARK THE VEHICLE, IT ACCELERATED INDEPENDENTLY WHILE THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE DROVE OVER A CONCRETE BUMPER AND STRUCK A BUILDING. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A BODY SHOP (ALL MAGIC PAINT AND BODY) AND THE BODY DAMAGE WAS REPAIRED. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THE VEHICLE WAS NOT DEEMED DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,545. UPDATED 09/27/17*LJ
NHTSA complaint #11015379 — an unverified report by a vehicle owner.
at 20,000 miles
Houston, TX
AIR BAGS
CAR HAS 20K MILES, WHILE DRIVING THE ABS AND TRACTION CONTROL LIGHTS CAME ON. DEALERSHIP DISCOVERED THAT, IN ADDITION TO THE ABS AND TRACTION CONTROL, THE AIRBAGS WERE NOT WORKING. THE DEALERSHIP INFORMED ME THAT WATER BOTTLES HAD ROLLED UNDER THE FRONT PASSENGER SEAT AND BROKEN THE WIRES FOR THE AIRBAGS. THIS IS A 8 SEAT FAMILY VEHICLE AND CAN BE ASSUMED THAT CHILDREN WOULD BE IN THE BACK SEAT, THEREFORE SPILLS AND/OR TRASH ARE LIKELY TO ROLE UNDER THE DRIVER AND FRONT PASSENGER SEATS, YET THE WIRES IN QUESTION OR THIN, FRAGILE, AND UNPROTECTED. FURTHERMORE, I HAVE NEVER RECEIVED ANY WARNING LIGHTS THAT THE AIRBAGS WERE NOT FUNCTIONING AND HAVE NO IDEA HOW LONG THE AIRBAGS HAVE NOT BEEN FUNCTIONING. DURING A GOOGLE SEARCH, I DISCOVERED THAT SEVERAL OLDER DODGE VEHICLES HAVE BEEN RECALLED FOR SIMILAR ISSUE, YET DODGE REFUSES TO ACKNOWLEDGE THE DESIGN FLAW. THE WIRES UNDER THE PASSENGER SEAT SUPPOSEDLY DO NOT AFFECT THE ABS AND TRACTION CONTROL, BUT I BELIEVE IT IS SUSPECT THAT THESE ISSUE OCCURRED AT THE SAME TIME (AND COMPLAINTS ON OTHER DODGE VEHICLES HAVE INDICATED THAT MOVEMENT OF THE SEATS DISLODGED THE WIRES AND TURNED OFF ABS AND AIRBAGS). THE DEALERSHIP WANTS 300 DOLLARS TO FIX THE WIRES, BUT OFFERS NO WAY OF PREVENTING THE PROBLEM FROM REOCCURRING. I HAVE ALSO FOUND THREE SAFETY RECALLS ON THIS MODEL THAT NEITHER DODGE OR THEIR SERVICES PROVIDERS HAVE NEVER INFORMED ME OF! I BELIEVE THIS MODEL NEEDS TO BE CLOSELY INSPECTED, AS IT ALREADY HAS THREE SAFETY RECALLS IN LESS THAN A YEAR (NOT INCLUDING THIS ISSUE). I DO NOT HAVE PICTURES, BUT THE DEALERSHIP DOES.
NHTSA complaint #10992614 — an unverified report by a vehicle owner.