46 of the
645 complaints about the 2014 Dodge Journey are about the
airbag system — 7% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
65,000 miles.
None of the airbags in the car deployed when I was in a high-impact front-end collision traveling at 45 mph. I was wearing my seatbelt, but the airbags did not deploy. I did not have the added protection of the airbags, so my injuries were much more severe than they would have been if the airbags had deployed. I have 2, possibly 3 fractures in my neck and spine, 2 fractures to the ribs near the sternum, organ damage, necrosis and nerve damage to the right leg, severe whiplash and many more injuries. The insurance company inspected the car after the car accident, Pioneer Insurance Company. There were no warning lights on that would indicate a problem with the airbags. I had been driving that car for years and never had a problem with the airbags. To my knowledge, no one has ever been in an accident in this car that would require the use of the airbags. I expected the airbags to work if I ever needed them and they did not, without warning.
NHTSA complaint #11698788 — an unverified report by a vehicle owner.
Pasadena, TX
AIR BAGS
Unknown: traction control light, air bag light, cruis control, horn, are not functioning properly and i believe it is the clock spring. Not sure if it was part of a recall previously.
NHTSA complaint #11635492 — an unverified report by a vehicle owner.
Duluth, MN
AIR BAGS
unknown ,check engine light came on the screen blacked out and began to stall out on freeway doing 55 . was afraid of getting rearended.
NHTSA complaint #11489425 — an unverified report by a vehicle owner.
at 67,000 milesSt. Simons Island, GA
AIR BAGS
The contact owns a 2014 Dodge Journey. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the seat air bag needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 67,000.
NHTSA complaint #11428563 — an unverified report by a vehicle owner.
Brandon, FL
AIR BAGS
We noticed the drivers side front headrest was fully extended and had come apart. To be clear, this happened while the car was parked, and there are no signs that our car was struck. There were no warning lights and no reason for it to occur. It had to be component failure. Upon inspection I saw a small piece of broken plastic inside the headrest and I couldn't reassemble it. It looks like a plastic component within the headrest failed and deployed the headrest like it would if there was an accident. Thank heavens this didn't happen while either of us were driving. I did some research and this is a common problem and a huge safety issue, causing drivers to be concussed and, of course, causing accidents. I looked for recalls and to my disbelief, there aren't any. No one has inspected our car but I'm more than happy to have someone look at it. I'm angry that something so dangerous that it would strike the driver of the car randomly isn't being addressed by the manufacturer.
NHTSA complaint #11427832 — an unverified report by a vehicle owner.
at 58,000 milesMilwaukie, OR
AIR BAGS
The contact owns a 2014 Dodge Journey. The contact stated that the air bag warning light would illuminate intermittently. The vehicle was taken to the dealer where it was diagnosed that the driver’s side seat air bag and wiring harness failed and needed to be replaced. The vehicle was not repaired. The failure recurred. The manufacturer was notified of the failure and informed the contact that the Vin was not under recall. The contact mentioned NHTSA Campaign Number: 17V432000 (Air Bags) as a possible solution to the failure however, the Vin was not included. The failure mileage was approximately 58,000.
NHTSA complaint #11424960 — an unverified report by a vehicle owner.
Laveen, AZ
AIR BAGS
A safety recall was made back on 9/7/2017 to Jack Wolf in Belvidere, Illinois in reference to the safety recall steering wheel wiring- The inspection stated they installed a wheel wiring and protection sleeve. The light has started to come back on and sound off and stays on. This should have been taken care of properly back on September 7, 2017 - I should not be having this problem again
NHTSA complaint #11421742 — an unverified report by a vehicle owner.
at 80,000 milesElizabeth, INCrash2 injured
AIR BAGS
WE WERE HIT ON OUR ENTIRE PASSENGER SIDE BY AN OUT OF CONTROL DRIVER, THE SIDE OR FRONT AIRBAG DID NOT DEPLOY, MY WIFES HAND WAS BROKE AND MY SONS HEAD BOUNCED OFF THE BACK PASSENGER WINDOW.
NHTSA complaint #11415466 — an unverified report by a vehicle owner.
at 102,000 milesJacksonville, AR
AIR BAGS
AIR BAG LIGHT HAS BEEN TOGGLING ON AND OFF FOR LAST TWO MONTHS. DEALERSHIP HOOKED UP TO COMPUTER AND THE AIRBAG/HARNESS MUST BE REPLACED. CAR NOW OUT OF 100,000 WARRANTY. COST ESTIMATED TO REPLACE IS $1200.
NHTSA complaint #11413550 — an unverified report by a vehicle owner.
at 110,000 milesHolland, MICrash
AIR BAGS
WHEN AIRBAGS DEPLOYED, AIRBAG AT FOOT CONTROL PANEL (GAS/BRAKE) DEPLOYS MOVING FEET OFF OF BRAKE PEDAL. THIS REMOVES EMERGENCY CONTROL BY OPERATOR TO STOP VEHICLE. OPERATOR TRIED TO STOP AT INTERSECTION AFTER ANOTHER CAR FAILED TO YIELD/ SLOW DOWN AT INTERSECTION. AFTER INITIAL CONTACT AIRBAGS DEPLOYED AND VEHICLE TRAVELED ANOTHER 50YARDS UNTIL COMING TO STOP IN DITCH. THE LOWER OPERATOR AIRBAG IMPEDED THE USE OF BRAKES BY THE OPERATOR. HAD THERE BEEN MORE TRAFFIC IT WOULD HAVE CAUSED MORE ACCIDENTS.
NHTSA complaint #11406488 — an unverified report by a vehicle owner.
at 155,197 milesDundalk, MD
AIR BAGS
WHEN I PLACED CAR IN PARK FEW MINUTES LATER A WARNING LIGHT CAME ON AND THEN WENT OFF BUT KEEPS POPPING BACK LOOKS LIKE A PERSON WEARING SEAT BELT AND BALL IN FRONT THEM
NHTSA complaint #11385082 — an unverified report by a vehicle owner.
at 65,000 milesWeeki Wachee, FL
AIR BAGS
DRIVER'S HEAD REST AIR BAG BLEW OUT WHEN NO ONE WAS IN THE CAR. THE CAR WAS STATIONARY IN THE DRIVEWAY. WE WERE JUST GETTING IN THE CAR AND NOTICED IT. THAT WOULD HAVE TURNED OUT VERY GOOD IF MY WIFE WAS DRIVING. I HAVE PHOTOS IF THEY ARE NECESSARY.
NHTSA complaint #11372858 — an unverified report by a vehicle owner.
at 83,700 milesHenderson, NV
AIR BAGS
PUT CAR IN REVERSE. BACKING OUT OF DRIVEWAY. HEADREST EXPLODED INTO MY HEAD. POPPED OUT ABOUT 3 TO 4 INCHES. PUSHED MY HEAD FORWARD A FOOT. CAR WAS IN MOTION. NO CONTACT WITH ANYTHING.
NHTSA complaint #11355350 — an unverified report by a vehicle owner.
at 51,293 milesOffutt AFB, NE
AIR BAGS
THE VEHICLE WAS STATIONARY AND TURNED OFF, THE HEADREST TO THE SEAT WAS FOUND DEPLOYED AND THE PLASTIC CLIPS BROKEN OFF. HEADREST IS NOT ABLE TO BE REPAIRED WITHOUT REPLACEMENT. THE HEADREST IS QUITE POWERFUL, AND IF WAS IN THE CAR WAS IN MOTION WHEN THIS HAPPENED COULD HAVE CAUSED SERIOUS INJURY OR AN ACCIDENT.
NHTSA complaint #11352869 — an unverified report by a vehicle owner.
at 123,000 milesLaveene, AZ
AIR BAGS
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT DRIVER'S HEADREST EXPLODED AND SEPARATED WITHOUT WARNING. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 123,000.*DT
NHTSA complaint #11351828 — an unverified report by a vehicle owner.
Jacksonville, FL
AIR BAGS
I WAS DRIVING WITH MY CHILDREN IN THE CAR AND OUT OF NO WHERE MY PASSENGER HEADREST DEPLOYED WITHOUT A CAR CRASH. THIS SCARED ME SO BAD. IF MY DRIVER SIDE WOULD'VE DEPLOYED I COULD'VE GOT INTO A SERIOUS WRECK. I ASK THE DEALER WHERE I GOT MY CAR IF THEY COULD REPLACE THEM OR FIX THEM THEY TOLD ME NO IT WAS MY RESPONSIBILITY. I MEAN CAN YOU BELIEVE THIS?
NHTSA complaint #11324837 — an unverified report by a vehicle owner.
at 101,000 milesJacksonvillle, TX
AIR BAGS
MY DRIVERS SIDE AIRBAG LIGHT STARTED COMING ON. I LOOKED TO SEE IF THERE IS A RECALL. THERE IS. WHEN WILL I BE NOTIFIED?
NHTSA complaint #11310944 — an unverified report by a vehicle owner.
Roslindale, MACrash
AIR BAGS
I WAS DRIVING LAST NIGHT UP A TWO LANE STREET AND ALL OF A SUDDEN MY AIRBAGS DEPLOY. I NOTICED MY AIRBAG LIGHT CAME ON A FEW DAYS AGO BUT IT TURNED BACK OFF YESTERDAY. WHEN THE AIRBAGS DEPLOYED MY CAR SHIFTED CAUSING IT TO HIT THE CURB A LITTLE. I WAS ABLE TO SHIFT THE CAR TO THE RIGHT AND PARK IT BUT THE ENTIRE CAR SHUT OFF. I NEED MY CAR FIXED AND DONT KNOW HOW TO DO THIS.
NHTSA complaint #11306439 — an unverified report by a vehicle owner.
Tampa, FL
AIR BAGS
WHILE CLEANING MY VEHICLE IN MY DRIVE WAY I NOTICED A COMPARTMENT UNDER MY STEERING WHEEL SHOWING. I THEN TOOK IT TOO A DODGE DEALERSHIP FOR A RECALL THAT I RECEIVED IN THE MAIL AND I ALSO ASKED ABOUT THE CLOTH LIKE MATERIAL SHOWING UNDER MY STEERING WHEEL. THE YOUNG MAN NOTIFIED ME THAT IT WAS THE AIRBAG COMING OUT FROM UNDER THE STEERING WHEEL AS WELL AS A SENSOR/ELECTRICAL PROBLEM. I AM A NEW MOM TO BE AND HAVING A NEWBORN IN THIS VEHICLE IS UNEXCEPTIONABLE. THIS VEHICLE IS ONLY A FEW YEARS OLD WITH SO MANY RECALLS. IM SO DISAPPOINTED
NHTSA complaint #11291904 — an unverified report by a vehicle owner.
at 78,545 milesDayton, TX
AIR BAGS
PURCHASED MY 2014 DODGE JOURNEY IN FEBURARY 2019. BEFORE HAVING COUPLE RECALLS DONE ON MY I HAD NO LIGHTS ON MY DASH BOARD EVER SINCE PURCHASED MY CAR. THEN I HAD RECALL T47 DONE ON MY CAR IN APRIL 2019 THERE BEGINS TO START RANDOMLY FLASHING THE AIRBAG DEPLOYMENT LIGHT ON MY DASHBOARD. COULD BE IN PARK OR IN GEAR THE LIGHT WILL APPEAR AND STAY ALL AT RANDOM. CONTACTED DEALERSHIP TO SCHEDULE AN ADDITIONAL RECALL AND INFORMED THEM OF THIS AIRBAG LIGHTING ISSUE. WAS TOLD THAT IT CAUSED FROM MY SEATBELT WIRING. IF THAT WAS THE CASE THEN THE LIGHT WOULD HAVE CAME ON BEFORE EVER HAVING ANY RECALLS DONE MORE SPECIFICALLY THE T47 RECALL FOR EXACTLY THAT ISSUE WITH THE AIRBAG WIRING. THEN THE GUY ATTEMPTS TO PROVIDE ME WITH A QUOTE ON HOW MUCH THEY WERE GOING TO TRY AND CHARGE ME TO HAVE IT FIXED !! I DONT KNOW WHAT YOU WOULD CALL THIS BUT I KNOW IT CAN NOT BE LEGAL !! PLEASE INVESTIGATE AND HELP STOP THIS FROM HAPPENING TO ANYONE ELSE WHO USES THIS DEALERSHIP !!!
NHTSA complaint #11289626 — an unverified report by a vehicle owner.
at 119,000 milesHempstead, TX
AIR BAGS
A COUPLE OF DAYS AGO MY AIRBAG LIGHT HAS COME ON AT FIRST IT WOULD COME AND GO FOR SECONDS NOW WHEN I TURN ON MY CAR THE LIGHT STAYS ON. I HAVEN'T BEEN IN ANY ACCIDENTS. AND HAVEN'T BEEN IT.
NHTSA complaint #11258046 — an unverified report by a vehicle owner.
at 70,000 milesTownville, SC
AIR BAGS
THE DRIVERS SIDE HEADREST AIRBAG DEPLOYED BY ITSELF. NO ACCIDENT INVOLVED
NHTSA complaint #11252857 — an unverified report by a vehicle owner.
at 75,000 milesBuffalo Grove, IL
AIR BAGS
THE AIR BAG WARNING LIGHT IS ON. HAVE TO TAKE IT TO A DEALER TO FIND OUT WHAT'S WRONG. ALSO THE OIL FILTER MANIFOLD CRACKED AND LEAKED OIL. HAD TO GET IT REPLACED.
NHTSA complaint #11185624 — an unverified report by a vehicle owner.
at 122,200 milesAlbany, GA
AIR BAGS
I HAVE TAKEN MY VEHICAL TO THE DEALERSHIP BECAUSE THE AIR BAG SENSOR KEEPS TURNING OFF AND ON. WHEN I GET THERE IT OFF. THE SAY THEY CAN NOT REPLICATE THE PROBLEM.. I AM AFRAID THE AIRBAG IS GOING TO DEPLOY WHILE I AM DRIVING. NEXT THE POWER THAT CONTROL THE RADIO AMD BLUETOOH WILL JUSTBSTOP WORKING WHILE DRIVING. THE SCREEN WILL GO BLACK AND THEN POWER CYCLE ITSELF AS IF I JUST TURN THE CAR ON. I BELIEVE THERE IS A MAJOR ELECTRICAL PROBLEM.
NHTSA complaint #11182479 — an unverified report by a vehicle owner.
Goodyear, AZ
AIR BAGS
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH WAS A SAFETY CONCERN. THE DEALER (LARRY H. MILLER DODGE RAM, 10101 PAPAGO FWY, AVONDALE, AZ 85323, 480-865-3985) WAS NOTIFIED AND STATED THAT THE VEHICLE WOULD NEED TO BE DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V432000 (AIR BAGS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #11141411 — an unverified report by a vehicle owner.
at 32,000 milesSAN Antonio, TX
AIR BAGS
PASSENGER HEADREST DEPLOYED. THE VEHICLE WAS SITTING IN THE DRIVEWAY AND MY TODDLER WAS GETTING INTO HIS SIT WHEN IT JUST POPPED OUT. I TOOK THE VEHICLE IN FOR RECALLS AND ASKED ABOUT IT BUT THE VEHICLE WAS PAST IT'S WARRANTY AND SINCE IT IS NOT A RECALL THEY WANTED $600 PLUS TO REPLACE IT. UPON FURTHER INSPECTION, IT WAS A PLASTIC PIECE THAT JUST BROKE OVERTIME. APROX MILEAGE AT THE TIME WAS AROUND 32,000.
NHTSA complaint #11140827 — an unverified report by a vehicle owner.
at 63,000 milesN. Lauderdale, FL1 injured
AIR BAGS
MY DAUGHTER AND I WERE DRIVING ON A SMOOTH STREET, WHEN SUDDENLY THE PASSENGER SIDE HEADREST POPPED FORWARD. IT STRUCK MY DAUGHTER IN THE BACK OF THE HEAD QUITE HARD CAUSING HER TO HAVE A SORE NECK, AND POSSIBLY NEED MEDICAL ATTENTION IF IT IS NOT BETTER IN A DAY OR SO. THIS IS COMPLETELY UNACCEPTABLE. IN THE LONG LINE OF PROBLEMS WITH THIS VEHICLE AND NUMEROUS RECALLS, THERE IS NOW AN INJURY. I FEEL LIKE I HAVE TO WORRY ABOUT MY DRIVER SIDE HEADREST DOING THE SAME WHILE I AM DRIVING. THIS CAR IS LITERALLY FALLING APART. AS A LIFE LONG DODGE OWNER, I DON'T THINK I COULD EVER BUY ANOTHER.
NHTSA complaint #11139395 — an unverified report by a vehicle owner.
at 115,000 milesZionsville, IN
AIR BAGS
I BOUGHT MY 2014 DODGE JOURNEY A FEW MONTHS AGO AND EVERYTHING WAS FINE THEN MY AIRBAG LIGHT CAME ON. THE MY CHECK ENGINE LIGHT CAME ON AND IT BECAME SLUGGISH AND JERKY. I HAVE A 4 YEAR OLD SON THAT IS IN THIS VEHICLE EVERYDAY. I AM CONTACTING YOU TO FIND OUT IF THERE ARE ANY RECALLS THAT I NEED TO HAVE TAKEN CARE OF. THANKS
NHTSA complaint #11118790 — an unverified report by a vehicle owner.
at 64,000 milesEL Paso, TX
AIR BAGS
TL* THE CONTACT OWNS A 2014 DODGE JOURNEY. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE PASSENGER SIDE HEADREST AIR BAG INADVERTENTLY DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO THE DEALER (SUNLAND PARK DODGE CHRYSLER JEEP RAM, 950 CROCKETT ST, EL PASO, TX 79922) AND STATED THAT THE CONTACT WOULD HAVE TO PAY FOR THE VEHICLE TO BE DIAGNOSED AND REPAIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
NHTSA complaint #11030845 — an unverified report by a vehicle owner.
EL Paso, TX
AIR BAGS
PASSENGER HEAD REST AIR BAG POPPED OUT. I WASN'T DRIVING AND WAS ON THE DRIVE WAY ABOUT TO LEAVE THE HOUSE WHEN MY DAUGHTER AND ME HEARD A NOISE AND IT WAS THE HEAD REST THAT HAD POPPED OUT. WE WERE LUCKY THAT MY DAUGHTER DIDN'T GET HIT BY IT IN THE HEAD.
NHTSA complaint #11030843 — an unverified report by a vehicle owner.