45 of the
189 complaints filed about the Dodge Sprinter 2500
are about the engine —
24% of everything owners reported.
The worst model year for it is 2006.
I own a 2005 Dodge Sprinter with open emissions recall T21. I have contacted three authorized Dodge/Chrysler dealerships to have recall T21 completed. All three dealerships refused to perform the recall because they stated they do not have the required equipment to complete the ECU reprogramming. As a result, I am unable to have the open recall completed despite multiple attempts. The manufacturer is failing to provide a reasonable means to complete the recall. I request that NHTSA investigate this issue and require Stellantis to ensure that authorized dealerships have the necessary equipment to perform recall T21.
NHTSA complaint #11754104 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
The contact owns a 2008 Dodge Sprinter 2500. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle lost motive power. The contact stated that on one occasion, while driving 60 MPH, the vehicle lost motive power and decelerated to 40 MPH, almost causing a crash. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the EGR valve had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The manufacturer was notified of the failure. The failure mileage was approximately 98,000.
NHTSA complaint #11655442 — an unverified report by a vehicle owner.
The contact owns a 2005 Dodge Sprinter 2500. The contact stated that the vehicle failed to start. The vehicle failed to restart. The check engine warning light was illuminated. The contact stated that he watched a YouTube video and changed the fuel pressure sensor, but the failure recurred. The contact checked the wire harness, which was fine and pristine. There was a perturbing section on the manifold, and the two wires were cut. The wire webbing was frayed due to rubbing. The local dealer was contacted, who informed him there were no recalls. The vehicle was not diagnosed or repaired. The manufacturer was contacted, who opened a case. The failure mileage was approximately 252,858.
NHTSA complaint #11625514 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
The contact owns a 2004 Dodge Sprinter 2500. The contact stated that while the vehicle was parked in the driveway with the ignition key turned to the off position however, the vehicle remained on, causing the battery to be drained. The vehicle was towed to an independent mechanic and diagnosed with EGR valve failure. The vehicle was towed to the dealer and was diagnosed with ignition failure. The vehicle was not repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and confirmed that the vehicle was not included in a recall. The failure mileage was approximately 257,600.
NHTSA complaint #11537939 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
The contact owns a 2006 Dodge Sprinter 2500. The contact received notification of Emissions Recall T21 Reprogram Engine Control Unit. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and carbon monoxide fumes were coming into the cabin of the travel trailer and setting off the carbon monoxide alarm. Police have also warned the contact that there would be a fine for black smoke coming out of the exhaust pipe. The vehicle was taken to the dealer, but the dealer informed the contact that they were not equipped with the tools or had technicians that could perform the recall repair. The dealer referred the contact to a Mercedes-Benz dealer. However, the Mercedes Benz dealer informed the contact that they only perform recall repairs on Mercedes-Benz vehicles. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case but could not get a dealer to perform the recall repair. The failure mileage was approximately 52,000.
NHTSA complaint #11436413 — an unverified report by a vehicle owner.
THE T21 RECALL HAS COMPLETELY RUINED MY PERFECTLY MAINTAINED AND STABLE WORK VEHICLE. INITIALLY AFTER HAVING THE RECALL DONE IT LEFT MY BATTERY DEAD AS IT LEFT COMPONENTS RUNNING...IT HAS BEEN IN AND OUT OF THE SHOP FOR 5 MONTHS SINCE THE RECALL THEY KEEP THROWING FIXES AT IT WHICH NEVER SEEM TO WORK! THEY HAVE REPLACED THE INSTRUMENT CLUSTER, EGR, 2 PCMS, AND NUMEROUS OTHER PARTS. IT STILL HAS NO POWER AND SURGES AND IS BLOWING BLACK SMOKE OUT OF THE EXHAUST. THERE NEEDS TO BE A RECALL FOR THE T21 RECALL AS MY VAN IS STILL BROKEN AND NO CAN SEEM TO FIX IT. I AM DISAPPOINTED YOU WOULD FORCE A RECALL WITHOUT PROPER INVESTIGATION FIRST. MY VAN IS USELESS NOW AND ITS COST ME 1000'S OF DOLLARS IN LOST WORK!
NHTSA complaint #11316729 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2004 DODGE SPRINTER 2500. WHEN ATTEMPTING TO START THE VEHICLE, THE AUXILIARY FAN TURNED ON, BUT THE VEHICLE WOULD NOT START. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED PER MANUFACTURER RECALL NUMBER: T21 FOR THE ENGINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 390,000.
NHTSA complaint #11265743 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNED A 2003 DODGE SPRINTER 2500. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 63 MPH WITH A RV TRAILER HITCHED, THE ENGINE HESITATED AND WAS 10 DEGREES WARMER THAN NORMAL. IN ADDITION, THE ENGINE COOLANT INCREASED 30 DEGREES HOTTER THAN NORMAL. THERE WAS BLACK SMOKE COMING FROM THE EXHAUST AND THE OIL PRESSURE WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OVER AND SHUT THE VEHICLE OFF. FLUIDS WERE DRIPPING FROM THE VEHICLE AND ON THREE OCCASIONS THE VEHICLE ATTEMPTED TO INDEPENDENTLY POWER ON. THE HOOD WAS OPENED AND THE VEHICLE ENGULFED INTO FLAMES STARTING ON THE PASSENGER SIDE ON THE HOOD. IN LESS THAN 5 MINUTES, THE VEHICLE ENGULFED IN FLAMES ALONG WITH THE RV TRAILER. ALL OCCUPANTS EXITED THE VEHICLE SAFELY AND THERE WERE NO INJURIES SUSTAINED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A FIRE DEPARTMENT REPORT WAS FILED AS WELL AS POLICE DEPARTMENT REPORT. THE VEHICLE WAS TOWED TO A TOW LOT AND DEEM A TOTAL LOSS. THE CONTACT MENTIONED THAT THE PROPANE TANK DID NOT BLOW A SAFETY BELL VALVE UNTIL THE VEHICLE DESTROYED. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR A DEALER FOR THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. *TT *TR *TR IMAGES ATTACHED
NHTSA complaint #11234528 — an unverified report by a vehicle owner.
I DID THE T21 RECALL UPDATE TO THE PCM AND HAVE HAD CHECK ENGINE LIGHT ON, THEN IT DIED AND HAD IT TOWED TO THE GREATEST SPRINTER MECHANICS IN MY AREA. THIS WAS AFTER THE DEALERSHIP CLEARED CODES THE FIRST TIME MY CHECK ENGINE LIGHT CAME ON. TOWING FROM INSURANCE MADE ME PAY THE DIFFERENCE IN MILEAGE FROM THE DEALERSHIP. HAD T21 RECALL FINISHED JUNE 22, 2018, AND AGAIN TODAY AFTER PICKING MY VAN UP FROM MY TRUSTED MECHANICS THURSDAY( WHO ONLY WORK ON SPRINTERS AND COULD NOT FIND THE ISSUE) AND AGAIN CHECK ENGINE LIGHT COMES ON. I HAVE HAD NO ISSUES WITH MY VAN UNTIL THIS STUPID UPDATE.. I WILL NEVER TRUST YOUR RECALLS EVER AGAIN. FROM WHAT I AM READING, YOU GUYS DON'T CARE OF THE COST AND BURDEN IT PUTS ON US WHO HAVE COMPLICATIONS AFTER THIS PCM UPDATE. SO, WHEN ME AND MY QUADRIPLEGIC SON GET STUCK SOMEWHERE, ARE YOU GOING TO HELP US? PATHETIC COMPANY AND STUPID RECALL. NOTHING LIKE DRIVING THREE TIMES SINCE THE UPDATE TO TAKE MY TIME OUT OF MY DAY, STRESS ABOUT NOT HAVING AN ACCESSIBLE VEHICLE FOR OUR USE, AND EVERYBODY SHRUGGING THEIR SHOULDERS. YES, SIMPLY ACCELERATING FROM A STOP LIGHT MUST BE REALLY HARD ON MY ENGINE WITH ONLY 124K MILES.! WHAT ARE YOU GOING TO DO TO HELP THOSE OF US WITH MANUFACTURING VINS UP TO JULY OF 2004? YOU ARE OBVIOUSLY THINKING ALL ENCOMPASSING PCM UPDATES ARE NEEDED BUT HOW ABOUT YOU THINK ABOUT THE DIFFERENCE IN MODELS FROM WITHIN THE YEAR. OR IS THAT TOO MUCH THINKING FROM YOUR OWN BRAIN AND THE COMPUTER DIDN'T TELL YOU WHAT TO DO?
NHTSA complaint #11111352 — an unverified report by a vehicle owner.
WHILE IN MOTION THE VEHICLES WIPER MOTOR STOPPED WORKING. AFTER FURTHER INSPECTION IT WAS DETERMINED THAT THE MAIN WIRING HARNESS HAD FAILED AND SEVERAL ELECTRICAL CONDUCTORS HAD MELTED AWAY THEIR PROTECTIVE COATING CAUSING SEVERAL SYSTEMS TO SHORT OUT AND STOP WORKING. THIS ALSO CAUSED THE WIPER MOTOR TO PREMATURELY FAIL. WIPER MOTOR WAS REPLACED HOPING THAT IT WOULD STILL WORK AFTER THE EXPOSED WIRING WAS CUT BACK AND NEW WIRING WAS SPLICED IN. HOWEVER THE WIRING HARNESS CONTINUED TO WEAR DOWN AND THE WIPER MOTOR ELECTRICAL CIRCUIT HAS COMPLETELY SHORTED OUT.
NHTSA complaint #11060723 — an unverified report by a vehicle owner.
EMISSIONS RECALL. MANUFACTURER FCA TOTALLY UNRESPONSIVE. HOURS ON PHONE. DEALERS TOO CANNOT GET RESPONSE, VEHICLE COMPUTER SHUTS ENGINE OFF ON HIGHWAY AS ENGINE DETECTS PROBLEM. TRUCK CAN THEN BE RESTARTED USUALLY. FUMES BEGINNING. EUROPE SUING MANUFACTURER OVER THIS AND EPA MAY BE.FCA RECALL # IS T21
NHTSA complaint #11053736 — an unverified report by a vehicle owner.
WE LOOSE POWER WHILE DRIVING. THE CAUSE IS THE FAILING OF THE TURBO RESONATOR. MERCEDES RECOMMENDS A PLASTIC REPLACEMENT PART FOR THE TURBO RESONATOR. WE HAVE REPLACED THREE OF THESE. THE PART IS TWO-PIECE AND THE SEAM FAILS. IT IS LOCATED BETWEEN THE RADIATOR AND THE ENGINE. IT'S HOT THERE. THERE IS AN ALUMINUM PART AVAILABLE THAT SEEMS TO FUNCTION WITHOUT PROBLEMS. I'VE CALLED MB AND THEY CAN'T DO ANYTHING FOR ME UNLESS I TAKE IT BACK TO THE DEALERS. I'VE NOT HEARD GOOD NEWS ABOUT OUR LOCAL DEALERSHIP AND DO HAVE A GREAT MECHANIC. I'D LIKE MB TO AT LEAST CONFIRM MY PROBLEM AND MANY OTHERS AS I READ THAT THIS PLASTIC PART HAS CAUSED PROBLEMS IN THE 2004, 2005, 2006, & 2007'S. IF THE PART FAILS, WE LOOSE POWER AND COULD BE REAR ENDED. ALSOWHAT MATERIAL ARE THEY USING IN THE 2008'S?? WOULD YOU PLEASE CHECK THE INTERNET ABOUT THE "TURBO RESONATOR" AND THINK OF A RECALL BEFORE SOMEONE DIES?
NHTSA complaint #11019587 — an unverified report by a vehicle owner.
ON MORE THAN 1 OCCASION, MY VEHICLE DIED OUT WHILE TRAVELING ON EXPRESSWAYS. IN ALL INSTANCES, THE ENGINE STOPPED WORKING. FORTUNATELY NOBODY WAS INJURED. THE VEHICLE NEEDS AN ENGINE REPLACEMENT AGAIN AND HAS LESS THAN 69,000 MILES ON IT.
NHTSA complaint #10637980 — an unverified report by a vehicle owner.
VEHICLE WAS PARKED IN HOSPITAL PARKING LOT FOR ABOUT 6 HOURS. LEFT HOSPITAL AND WHILE TRYING TO START VEHICLE THE DASHBOARD INFORMATION CENTER INDICATED A NO START CONDITION. THE ENGINE WOULD NOT ATTEMPT TO CRANK. THINKING MY KEY WAS FAULTY, I TRIED MY WIFE'S KEY. SAME RESULT. NO CRANK. DASHBOARD DISPLAYED "START ERROR". AN ATTACHED DEVICE BY GARMIN THAT READS THE COMPUTER BUS AND COMMUNICATES TO THE GARMIN GPS HAD NO ILLUMINATION OF IT'S COMMUNICATIONS ESTABLISHED CONFIDENCE LIGHT.. SINCE THE VEHICLE WAS COLD I ACTIVATED THE AUXILLARY HEATER FOR WARRANTY. MY WIFE AND I SAT THERE FOR 15 MINUTES MAKING PHONE CALLS AND TRYING TO GET HELP. THE CABIN HAD WARMED UP SOME AND I TRIED TO START THE VEHICLE AGAIN. I WAS SUCCESSFUL. IN TRYING TO RESEARCH THIS PROBLEM ON THE SPRINTER USER FORUMS, I FOUND REFERENCE TO A SCREEM MODULE HAVING TO DO WITH VEHICLE SECURITY. OTHER USERS ATTRIBUTED THIS CONDITION TO A "COLD SOLDER JOINT" IN THE MODULE. REPLACING THIS MODULE REQUIRES REPROGRAMMING THE SMART KEYS. A SUBSTANTIAL COST.
NHTSA complaint #10611320 — an unverified report by a vehicle owner.
WE PURCHASED A 2008 DODGE SPRINTER NEW IN 2008. SPRINTER VANS WERE PRODUCED WHEN MERCEDES OWNED CHRYSLER. THESE VANS WERE IMPORTED BY MERCEDES DURING THIS PERIOD BECAUSE DODGE DID NOT HAVE A VAN OF ITS OWN. OUR COMPLAINT IS THAT NOW THAT MERCEDES AND DODGE HAVE SPLIT, DODGE HAS TOLD ME THAT SINCE DODGE DOES NOT HAVE A SPRINTER MECHANIC TECH IN MONTANA (WHERE WE LIVE) THAT THEY CAN NOT DIAGNOSE THE PROBLEM AND THUS CAN NOT HELP WITH THE PROBLEM-- THUS EFFECTIVELY DENYING WARRANTY COVERAGE. I HAVE TAKEN THE SPRINTER TO A MERCEDES SPRINTER QUALIFIED REPAIR SHOW AND THEY HAVE DIAGNOSED A FAULTY EGR VALVE WHICH DOES NOT ALLOW THE TURBO TO WORK THUS GREATLY REDUCING POWER AND POTENTIALLY DAMAGING THE ENGINE AND EXHAUST. MERCEDES WILL NATURALLY NOT HONOR DODGE'S WARRANTY. THERE WAS A RECALL ON THIS YEAR EGR VALVE HOWEVER SOMEHOW WE MISSED THE RECALL AND IT HAS NOW ENDED HOWEVER THIS SHOULD NOT EFFECT OUR VEHICLE WARRANTY. I HAVE SPOKEN TWICE TO DODGE'S CUSTOMER SERVICE CENTER AND HAVE BEEN TOLD THEY CAN NOT HELP. I HAVE E-MAILED THE CENTER ASKING DODGE TO HONOR THEIR WARRANTY AND RECEIVED AN E-AUTOMATED RESPONSE STATING THAT DODGE WILL RESPOND WITHIN ONE WORKING DAY HOWEVER THIS HAS NOT HAPPENED AND I HAVE RECEIVED NO RESPONSE IN THREE DAYS.
NHTSA complaint #10522213 — an unverified report by a vehicle owner.
THE TURBO RESONATOR CAME APART AND COMPLETELY SHUT DOWN THE TURBO, RESULTING IN COMPLETE LOSS OF POWER ON THE FREEWAY. VERY UNSAFE AND HAVE FOUND THAT THIS IS A COMMON PROBLEM, BUT DODGE WILL NOT DO ANYTHING ABOUT IT. A GOOGLE SEARCH ONLINE WILL ATLEAST TO THIS FACT AND IT IS VERY DANGEROUS. I WAS ON THE FREEWAY WHEN THIS HAPPENED AND WHEN YOU LOOSE ALL POWER AT ONCE IT MAKES FOR A VERY UNSAFE SITUATION FOR EVERYONE AROUND AND BEHIND YOU AS THERE IS NO WAY TO ACCELERATE TO GET TO THE SIDE OF THE ROAD, ONLY ABLE TO COAST. PLEASE MAKE SURE THIS PROBLEM IS DOCUMENTED. *TR
NHTSA complaint #10475984 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2004 DODGE SPRINTER 2500. THE CONTACT STATED THAT THE HEAD LAMP SENSOR TURNED WHITE ABNORMALLY, CAUSING LIMITED ILLUMINATION WHEN DRIVING AT NIGHT. THE CONTACT ALSO NOTICED THAT THE GLOW PLUG CONTROL WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THE CONTACT THAT IN ORDER TO COMPLETE THE REPAIR, THEY REQUIRED SPECIAL TOOLS IN WHICH THEY DID NOT HAVE. AS A RESULT, THE CONTACT PERFORMED THE REPAIRS BY REPLACING THE GLOW PLUG CONTROL. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE CURRENT MILEAGE WAS 29,300 AND THE FAILURE MILEAGE WAS 29,000.
NHTSA complaint #10452679 — an unverified report by a vehicle owner.