FaultScore

FaultScore report

1998 Dodge VAN problems

Owners have filed 26 complaints about the 1998 Dodge VAN with NHTSA between 1999 and 2017. The largest single group is the electrical system. Across this model's run it ranks 8 of 8 worst.

A

FaultScore 24/100

Higher is worse. Measured against the other years of the Dodge VAN.

How this is worked out

The numbers

26

Complaints

0

Crashes reported

0

Fires reported

0

Injuries reported

89,500 mi

Median mileage at failure

Half of reported failures happened before this

0%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 48 vs 50 Severity 0 vs 50 Early failure 0 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 48
Against the median year of the Dodge VAN. 50 means typical for this model; 100 means roughly double.
Severity — 0
0% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 0
0% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 1998 compares with every other Dodge VAN

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 1998 Dodge VAN

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Electrical System 4 15.4%

Median failure at 108,900 miles

Doors, Latches & Locks 3 11.5%

Median failure at 70,000 miles

Airbags 3 11.5%

Median failure at 57,081 miles

Tires 2 7.7%
Fuel & Propulsion 2 7.7%
Acceleration & Cruise Control 2 7.7%
Suspension 2 7.7%
Brakes 2 7.7%

Median failure at 90,000 miles

Seat Belts 1 3.8%
Windows, Mirrors & Wipers 1 3.8%
Lights 1 3.8%
Steering 1 3.8%
Transmission & Drivetrain 1 3.8%

Median failure at 95,000 miles

Engine & Cooling 1 3.8%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

50,000 – 74,999 miles 2 25.0%
75,000 – 99,999 miles 4 50.0%
100,000 – 149,999 miles 2 25.0%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Jan 1999 peak 3 Aug 2017

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Portland, OR

TIRES

ON AUG. 8, 2017 I WAS DRIVING A LEVEL 2 LANE SECLUDED ASPHALT ROAD IN MY 1998 DODGE CAMPER VAN. THE VAN IS DODGE 3500 EXTENDED MODEL, MODIFIED BY SPORTSMOBILE INTO A CAMPER VAN IN 1999. AT A SPEED OF ABOUT 50 MPH SUDDENLY A LOUD NOISE OCCURRED AND PIECE OF TIRE BEGAN TO FLY OFF. THE TIRES HAS BEEN RECENTLY ROTATED AND PRESSURE ADJUSTED TO ABOUT 80 PSI BY LES SCHWAB TIRES. WE HAD BEEN ON A ROAD TRIP SO I CHECKED TIRE INFLATION ABOUT EVERY DAY. THE TIRE TREAD HAD DISINTEGRATED AND PART OF IT HAD FLOWN OFF BUT THE TIRE WAS STILL INFLATED (AND STILL IS). ABOUT A QUARTER OF THE TREAD IS GONE. FORTUNATELY THERE WAS NO TRAFFIC AND WE WERE ABLE TO PULL OVER AND REPLACE THE TIRE. HOWEVER UNDER NORMAL HIGHWAY DRIVING AND ESPECIALLY IF THE TIRE HAD BEEN IN FRONT I BELIEVE I WOULD NOT HAVE BEEN ABLE TO MAINTAIN CONTROL AND THE VAN WOULD LIKELY ROLLED.

NHTSA complaint #11013803 — an unverified report by a vehicle owner.

at 70,000 miles Morgan Hill, CA

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

DT*: THE CONTACT STATED THE DRIVER'S SIDE DOOR WILL NOT OPEN. THE VEHICLE IS EQUIPPED WITH AUTOMATIC DOOR LOCKS; HOWEVER THERE IS NO OVER RIDE FOR THE LOCKS. THE DOOR CAN NOT BE OPENED FROM THE INSIDE OR OUTSIDE. NEITHER THE DEALER NOR MANUFACTURER HAVE BEEN ALERTED.

NHTSA complaint #10154662 — an unverified report by a vehicle owner.

at 95,000 miles Springfield, VT

POWER TRAIN:AUTOMATIC TRANSMISSION

1998 DODGE GRAND CARAVAN; RATTLING SOUND FROM ENGINE AREA FOR A FEW WEEKS, INTERMITTENT. SOUNDED FINE WHEN WE BOUGHT IT, USED, IN JULY. TOTALLY LOST THE TRANSMISSION OVER LABOR DAY WEEKEND, STRANDING MY HUSBAND AND I AND OUR 6-YEAR OLD DAUGHTER ALMOST 2 HOURS FROM HOME. NOW HAVE TO INVEST NEARLY $2,000 TO REBUILD THIS TRANSMISSION.

NHTSA complaint #10136247 — an unverified report by a vehicle owner.

at 89,000 miles Detroit, MI

ELECTRICAL SYSTEM

1-AIR BAG LIGHT CAME ON 2-CRUISE CONTROL STOPPED WORKING 3-HORN STOPPED WORKING.

NHTSA complaint #10132603 — an unverified report by a vehicle owner.

at 128,800 miles Bentonville, AR

ELECTRICAL SYSTEM

POWER DOOR LOCK ACTUATOR MOTOR FAILURES - TRAPPING OCCUPANTS INSIDE THE VEHICLE. OPERATING THE INSIDE DOOR HANDLE HAS NO EFFECT, NOR CAN THE LOCKING ROD BE RAISED MANUALLY; DOOR CANNOT BE OPENED FROM OUTSIDE THE VEHICLE BY THE DOOR HANDLE OR TURNING THE KEY LOCKING/UNLOCKING MECHANISM. DEALER HAS TO REMOVE INTERIOR DOOR PANEL, DESTROY THE ACTUATOR MOTOR, AND INSTALL A NEW UNIT AT APPROXIMATELY $200.00 PARTS & LABOR. OLD ACTUATOR WAS RETAINED BY FLETCHER CHRYSLER-DODGE DEALERSHIP IN ROGERS, AR.

NHTSA complaint #10120065 — an unverified report by a vehicle owner.

at 128,865 miles Bentonville, AR

ELECTRICAL SYSTEM

POWER DOOR LOCK ACTUATOR MOTOR FAILURES - TRAPPING OCCUPANTS INSIDE THE VEHICLE. OPERATING THE INSIDE DOOR HANDLE HAS NO EFFECT, NOR CAN THE LOCKING ROD BE RAISED MANUALLY; DOOR CANNOT BE OPENED FROM OUTSIDE THE VEHICLE BY THE DOOR HANDLE OR TURNING THE KEY LOCKING/UNLOCKING MECHANISM. DEALER HAS TO REMOVE INTERIOR DOOR PANEL, DESTROY THE ACTUATOR MOTOR, AND INSTALL A NEW UNIT AT APPROXIMATELY $200.00 PARTS & LABOR. OLD ACTUATOR WAS RETAINED BY FLETCHER CHRYSLER-DODGE DEALERSHIP IN ROGERS, AR.

NHTSA complaint #10120068 — an unverified report by a vehicle owner.

at 89,000 miles Pineville, MO

ELECTRICAL SYSTEM

POWER DOOR LOCK ACTUATOR MOTOR FAILURE - TRAPPED PASSENGER INSIDE THE VEHICLE. EXITING THE VEHICLE REQUIRED CRAWLING OVER THE CENTER CONSOLE, AND EXITING VIA ANOTHER DOOR WITH A STILL FUNCTIONAL LOCKING MECHANISM. DEALER HAD TO REMOVE INTERIOR DOOR PANEL AND DESTROY THE ACTUATOR MOTOR, AND INSTALL A NEW UNIT AT APPROXIMATELY $250.00 PARTS & LABOR. OLD ACTUATOR WAS RETAINED BY FLETCHER CHRYSLER-DODGE DEALERSHIP IN ROGERS, AR.

NHTSA complaint #10120074 — an unverified report by a vehicle owner.

Apple Valley, CA

AIR BAGS

I STARTED THE VAN THAT MORNING AND THE AIRBAG LIGHT REMAINED ON. I WAS NOT AWARE AT THAT TIME THAT MY HORN AND CRUISE CONTROL WERE ALSO AFFECTED. I FOUND THAT THE HORN DIDN'T WORK WHEN A VEHICLE PULLED OUT IN FRONT OF ME AND I ALMOST HIT IT. AFTER THAT I CHECKED THE FUSES AND RELAYS BUT FOUND NOTHING WRONG. I EVEN TOOK THE HORNS OFF THE VAN AND WIRED THEM UP DIRECTLY TO THE BATTERY. ALSO MY CRUISE CONTROL WORKED FINE UNTIL THE PRODUCT FAILED. NOW THAT DODGE FIXED THE CLOCKSPRING THE AIRBAG LIGHT IS OFF, I DON'T KNOW IF THE AIRBAG WILL WORK ? THE HORN WORKS BUT IT'S NOT AS LOUD AS IT USED TO BE, AND OF COURSE THE CRUISE CONTROL DON'T. THE CRUISE LIGHT FLASHES OR STAYS ON FOR A SHORT TIME AND I HOPE IT DON'T SHORT OUT AND CAUSE A ELECTRICAL FIRE OR THE CRUISE SYSTEM TURNS ON AND I CAN'T TURN IT OFF? I CALLED TO TAKE THE VAN BACK THE NEXT DAY AFTER I HAD SAT AT THE DODGE DEALER FOR A COUPLE HOURS THE NIGHT BEFORE TO GET THIS ISSUE RESOLVED, AND I WAS TOLD IT WOULD BE AN $80.00 CHARGE UNLESS IT WAS SOMETHING THAT THEY CAUSED. I TOLD THE PERSON THAT IT HAD BEEN WORKING FINE UNTIL THERE PRODUCT FAILED,AND I DIDN'T THINK I SHOULD HAVE TO PAY. REGARDLESS TO SAY I DIDN'T TAKE THE VAN BACK. I DON'T HAVE AN EXTRA $80.0 O GIVE AWAY. OH AND A STRANGE COINCIDENCE, THE ESTIMATE FOR THE CLOCKSPRING IS $80.00 WITHOUT A RECALL NOTICE, IF YOUR VEHICLE IS ON THE LIST. I WAS SERIOUSLY THINKING ABOUT BUYING A NEW DODGE TRUCK BUT AFTER THIS I MIGHT JUST GO WITH TOYOTA. I NEVER GOT TO SEE THE PART THAT FAILED.

NHTSA complaint #10110163 — an unverified report by a vehicle owner.

Folsom, CA

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE

MY WIFE AND I NOTICED A SMOKY ODOR IN THE INTERIOR OF THE VAN A YEAR AGO. AFTER REPLACING SEVERAL ENGINE GASKETS AND PRESSURE-WASHING THE ENGINE BLOCK TO RULE OUT BURNING OIL, THE SMELL CONTINUED TO GET WORSE. FINALLY, MIDAS DISCOVERED A CRACKED CROSSOVER PIPE WAS ALLOWING ENGINE EXHAUST TO ESCAPE AND ENTER INTERIOR OF THE CAB. UNFORTUNATELY, THIS PART HAS BEEN ON A NATIONAL BACKORDER WITH DODGE FOR OVER 3 MONTHS AND OVER 1,000 OF THESE PARTS ARE ON ORDER ACROSS THE COUNTRY. ACCORDING TO MIDAS, THIS IS A VERY COMMON PROBLEM WITH THE GRAND CARAVANS AND LONG DELAYS DUE TO NATIONAL BACKORDERS IS TYPICAL FOR THIS PART. THE DANGER IS THAT LARGE AMOUNTS OF CARBON MONOXIDE ENTERS THE VEHICLE. MY SON HAS BEEN COMPLAINING OF HEADACHES WHILE RIDING IN THE VAN. AFTER 3 MONTHS OF WAITING, WE FINALLY WORKED OUT WITH MIDAS A CUSTOM RETROFIT OF ANOTHER MANUFACTURERS CROSSOVER PIPE AND THAT SEEMS TO HAVE WORKED. THE DODGE PART NUMBER IS 4694374. IT'S ONLY A MATTER OF TIME BEFORE THE CARBON MONOXIDE KILLS SOMEONE WHILE THEY ARE DRIVING.

NHTSA complaint #10106244 — an unverified report by a vehicle owner.

at 57,081 miles Sarasota, FL

AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE

NAR 04/10/2003 THE CONSUMER IS REQUESTING REIMBURSEMENT FOR REPAIRS DONE ON AIR BAG ASSEMBLY. AFTER REPAIRS WERE MADE A RECALL WAS ISSUED. THE CONSUMER HAS INCLUDING RECEIPTS OF THE AMOUNT PAID FOR REPAIRS BUT DODGE HAS REFUSED TO MAKE PAYMENTS. PLEASE INVESTIGATE.

NHTSA complaint #10015656 — an unverified report by a vehicle owner.

at 90,000 miles Munster, IN

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS

WHILE PULLING INTO THE DRIVEWAY BRAKES FAILED. DRIVER NOTICED FLUID LEAKING UNDER THE VEHICLE DUE TO A RUPTURED BRAKE LINE.

NHTSA complaint #10050315 — an unverified report by a vehicle owner.

Corning, NY

STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM

LEFT FRONT BEARING FAILED AT 36,000, AGAIN AT 52,000. RIGHT FAILED AT 63,000, BOTH AT 65,000. RIGHT FAILED AGAIN AT 69,100. BOTH BEARINGS AND SPINDLES REPLACED. RIGHT FAILED AGAIN AT 69,146.

NHTSA complaint #763678 — an unverified report by a vehicle owner.

Corning, NY

SUSPENSION:FRONT:WHEEL BEARING

LEFT FRONT BEARING FAILED AT 36,000, AGAIN AT 52,000. RIGHT FAILED AT 63,000, BOTH AT 65,000. RIGHT FAILED AGAIN AT 69,100. BOTH BEARINGS AND SPINDLES REPLACED. RIGHT FAILED AGAIN AT 69,146.

NHTSA complaint #763678 — an unverified report by a vehicle owner.

Bridgeville, PA

VEHICLE SPEED CONTROL:CRUISE CONTROL

WHILE MAKING A TURN INTO DRIVEWAY, VEHICLE STALLED, DEALER STATED THE AUTOMATIC IDLE SPEED MOTOR THAT REGULATES THE IDLE OF THE MOTOR WAS CARBONED AND CAUSED VEHICLE TO SHUT OFF. *SLC

NHTSA complaint #564001 — an unverified report by a vehicle owner.

Bridgeville, PA

VEHICLE SPEED CONTROL:CRUISE CONTROL

WHILE MAKING A TURN INTO DRIVEWAY, VEHICLE STALLED, DEALER STATED THE AUTOMATIC IDLE SPEED MOTOR THAT REGULATES THE IDLE OF THE MOTOR WAS CARBONED AND CAUSED VEHICLE TO SHUT OFF. *SLC

NHTSA complaint #564001 — an unverified report by a vehicle owner.

Loudon, TN

TIRES:VALVE

B3500 MODEL VEHICLE - VALVE STEM IS SEPARATING FROM RUBBER AND METAL, CAUSING TIRES TO DEFLATE FASTER. VALVE STEM IS MANUFACTURED BY SCHRADER PART # TR-600HP. YEAR OF VEHICLE 1998.*AK

NHTSA complaint #8002652 — an unverified report by a vehicle owner.

Washington, MI

SUSPENSION:FRONT

LOW SPEED WOBBLE - TSB 22-02-99.

NHTSA complaint #738582 — an unverified report by a vehicle owner.

Grapeland, TX

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

FUEL LEAKAGES HAVE OCCURRED ON AT LEAST THREE SEPARATE OCCASIONS. ON EACH OCCASION, PROBLEMS WERE "FIXED" BUT LEAKAGES SUBSEQENTLY OCCURRED.

NHTSA complaint #722852 — an unverified report by a vehicle owner.

Greensboro, NC

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC

AS OF THIS DATE, I HAVE HAD TO REPLACE THE FRONT BRAKE ROTORS AND PADS. THE FIRST INCIDENT WAS AT 8,000 MILES, REPLACED THE FRONT ROTORS, CALIPERS, AND BRAKE PADS. THE SECOND INCIDENT, I HAD THE VEHICLE BACK IN 4 MONTHS FOR THE SAME PROBLEM. THIS DATE, 05-18-00, I AGAIN HAD TO HAVE THE ROTORS AND PADS REPLACED AT MY EXPENSE. THE VEHICLE IS ONLY 2 YEARS OLD AND HAS ONLY JUST TURNED 20,000 MILES. I FEEL THERE IS SOME KIND OF DEFECT IN THE PARTS OR IN THE MANUFACTORING OF THE PARTS.

NHTSA complaint #722901 — an unverified report by a vehicle owner.

SAN Ramon, CA

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY

FUEL WAS LEAKING FROM THE FUEL TANK. ALSO, DEALER PREVIOUSLY REPLACED TWO OTHER FAULTY FUEL TANKS WHICH LEAKED. CONSUMER HAS CONTACTED THE DEALER. PLEASE PROVIDE ANY FURTHER DETAILS.

NHTSA complaint #862317 — an unverified report by a vehicle owner.

SAN Diego, CA

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

DOOR LOCK.

NHTSA complaint #609565 — an unverified report by a vehicle owner.

Camarillo, CA

INTERIOR LIGHTING

INTERIOR LIGHTS.

NHTSA complaint #609797 — an unverified report by a vehicle owner.

Miami, FL

VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR

WINDSHIELD WIPER WILL QUIT WORKING DURING OPERATION, CAUSING POOR VISIBILITY . DEALER HAS REPLACED MOTOR TWICE, BUT DEFECT KEEPS REOCCURRING.

NHTSA complaint #847201 — an unverified report by a vehicle owner.

Benton, AR

AIR BAGS:ON-OFF SWITCH ASSEMBLY

CONSUMER APPROVED FOR THE ON/OFF AIR BAG SWITCH, HOWEVER DEALERSHIP WILL NOT PERFORM WORK. MJS

NHTSA complaint #545419 — an unverified report by a vehicle owner.

LOS Angele, CA

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

REAR DOOR LOCK FAILED. NM

NHTSA complaint #608133 — an unverified report by a vehicle owner.