FaultScore report
Owners have filed 124 complaints about the 1996 Ford Aerostar with NHTSA between 1996 and 2020. The largest single group is the brakes. Across this model's run it ranks 4 of 7 worst.
FaultScore 46/100
Higher is worse. Measured against the other years of the Ford Aerostar.
How this is worked out124
Complaints
13
Crashes reported
4
Fires reported
7
Injuries reported
124,000 mi
Median mileage at failure
Half of reported failures happened before this
0%
Failed under 36,000 miles
Inside a typical bumper-to-bumper warranty
The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.
Click any bar to open that year's report.
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
7 crashes, 0 fires · median 140,000 mi
Median failure at 99,500 miles
1 crashes, 0 fires
1 crashes, 0 fires
0 crashes, 1 fires
Median failure at 158,000 miles
NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all complaints include one.
A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.
An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.
TRANSFER CASES AND REAR DRIVE SHAFT
TRANSFER CASES AND REAR DRIVESHAFT
A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.
SERVICE BRAKES, HYDRAULIC
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
Risk: LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
ELECTRICAL SYSTEM:IGNITION:SWITCH
VEHICLE DESCRIPTION: MINI VANS. THESE VEHICLES WERE PRODUCED WITH A HIGHER THAN SPECIFIED ELECTRICAL LOAD THROUGH THE ACCESSORY POWER FEED CIRCUIT. THE POTENTIAL FOR CONTACT BETWEEN THE B2 (BATTERY), A2 (ACCESSORY), AND P1 (PROOF) CIRCUITS CAN OCCUR, CREATING A SHORT CIRCUIT, ALLOWING CURRENT TO FLOW THROUGH THE GROUND WIRE.
Risk: THIS CAN CAUSE OVER HEATING AND THE POTENTIAL FOR A VEHICLE FIRE.
SERVICE BRAKES, AIR:DISC:ROTOR
EQUIPMENT DESCRIPTION: AFTERMARKET BRAKE ROTORS FOR USE ON CERTAIN FORD AND MAZDA TRUCKS. CRACKED CASTINGS CAUSED CRACKS TO APPEAR ON THE OUTER DIAMETER OF THE ROTOR HAT OR AROUND THE STUD HOLE.
Risk: LOSS OF BRAKING CAN RESULT.
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
VEHICLE DESCRIPTION: ALL WHEEL DRIVE PASSENGER MINIVANS. THESE VEHICLES CAN DEVELOP POWERTRAIN BENDING RESONANCE OR TRANSFER CASE OUTPUT SHAFT BUSHING DISPLACEMENT. THE POWERTRAIN BENDING RESONANCE OR THE OUTPUT SHAFT BUSHING DISPLACEMENT CAN RESULT IN STRUCTURAL FAILURE OF THE TRANSMISSION AND/OR TRANSFER CASE. FLUID EXPLUSION, DRIVESHAFT SEPARATION OR LOSS OF VEHICLE DRIVE CAN RESULT.
Risk: THIS CONDITION CAN CAUSE A LOSS OF VEHICLE CONTROL, AND, IF THE EXPELLED FLUID CONTACTS THE EXHAUST SYSTEM, A VEHICLE FIRE COULD OCCUR.
EQUIPMENT:OTHER:LABELS
THE CERTIFICATION LABELS ON THE INVOLVED VEHICLES HAS INCORRECT REAR TIRE INFLATION PRESSURE DESIGNATIONS. THIS DOES NOT COMPLY WITH FMVSS NO. 120, "TIRE SELECTION AND RIMS FOR MOTOR VEHICLES OTHER THAN PASSENGER CARS."
Risk: INCORRECT INFLATION PRESSURES COULD CAUSE PREMATURE WEAR OF THE REAR TIRES. .
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHEN IN THE SECONDARY LATCHED POSITION, THE DRIVER DOOR LATCHES MAY OPEN WHEN SUBJECTED TO TRANSVERSE LOADS LESS THAN THAT SPECIFIED IN FMVSS NO. 206, "DOOR LOCKS AND DOOR RETENTION COMPONENTS."
Risk: THE DRIVER'S DOOR, WHEN CLOSED ONLY TO THE SECONDARY LATCHED POSITION, MAY NOT SUSTAIN A 1,000 POUND TRANSVERSE LOAD.
Canada runs its own recall programme, and its campaigns do not always mirror the American ones.
Other
Certain vehicles, from Ontario to Newfoundland, could experience a corrosion related failure of the spare tire winch cable. If the cable breaks while the vehicle is being driven, the spare tire could drop down, potentially creating a roadway obstacle. Correction: Owners are to inspect the cable, and if corrosion or broken wire strands are present the vehicle is to be taken to a dealer for replacement of the winch assembly. Program ends September 30, 2003.
Electrical
On certain vehicles, a short circuit could occur at the A2 accessory terminal in the ignition switch of these vehicles when the switch is in the "on" position causing overheating and the potential for a vehicle fire. Correction: A jumper harness with a relay will be installed which will re-route and activate all A2 accessories through the relay.
Powertrain
On certain Aerostar AWD vehicles, extended operation at speeds of over 130 kph may result in structural failure of the transmission/transfer case assembly. This could result in fluid expulsion, driveshaft separation or loss of vehicle drive. Fluid leakage in the presence of an ignition source could cause a vehicle fire and driveshaft separation may lead to loss of vehicle control. Correction: Transfer case extension housing will be replaced and steel driveshaft will be replaced with an aluminum driveshaft.
Emissions
THESE VEHICLES MAY NOT COMPLY WITH C.M.V.S.S. 1103 - EXHAUST EMISSIONS. VEHICLES MAY HAVE BEEN BUILT WITH INCORRECT MASS AIRFLOW SENSORS INSTALLED IN THE EMISSIONS CONTROL SYSTEM. WITH THE INCORRECT SENSOR INSTALLED THE AFFECTED VEHICLES MAY EXCEED THE EMISSIONS STANDARD. CORRECTION: MASS AIRFLOW SENSOR WILL BE REPLACED WITH THE CORRECT PART.
Structure
THESE VEHICLES MAY NOT COMPLY WITH C.M.V.S.S 206 - DOOR LATCHES, HINGES AND LOCKS. THE DRIVER'S DOOR, WHEN CLOSED ONLY TO THE SECONDARY LATCHED POSITION, MAY NOT SUSTAIN A 1000 POUND TRANSVERSE LOAD AS REQUIRED BY THE STANDARD. CORRECTION: DRIVER DOOR LATCH WILL BE INSPECTED AND, IF NECESSARY, REPLACED.
Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.
Reports where the owner recorded a crash, a fire, an injury or a death.
ELECTRICAL SYSTEM
I HAD SMOKE AND ACRID SMELL COMING FROM UNDER MY DASH (WHILE DRIVING), WHERE THE STEERING COLUMN FITS TO IT. I HAVE CONTACTED A MAJOR FORD DEALER (BRANDON FORD), AND THEY ARE REFUSING TO HELP ME. I CALLED FORD CUSTOMER SERVICE AND HE SAID MY VIN IS NOT LISTED FOR A RECALL, BUT YET HAD NO ANSWER FOR ME WHEN I ASKED WHY IS MY VEHICLE NOT ON THE RECALL LIST, WHEN IT IS IN THE GROUP OF VEHICLES THAT WERE RECALLED AND THAT ARE CATCHING ON FIRE WHILE DRIVING DOWN THE ROAD. OVER 887,000 WERE RECALLED FOR FIRE RELATED PROBLEMS, BUT THEY REFUSE TO EVEN LOOK AT MINE. SO, CAN I KEEP DRIVING IT? I DON'T KNOW IF IT WAS A ONE TIME THING, OR WHAT.....
NHTSA complaint #11019124 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:WIRING
THE VEHICLE WAS PARKED IN FRONT OF THE RESIDENCE AND IT CAUGHT ON FIRE. DRIVER CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE. NO INJURIES. VEHICLE WAS TOWED AND TOTALED BY THE INSURANCE COMPANY.
NHTSA complaint #10109307 — an unverified report by a vehicle owner.
AIR BAGS
IN A MULTIPLE CAR PILE-UP, WITH SPEEDS BETWEEN 35 AND 50 MPH THE DRIVER'S AIRBAG IN OUR VAN (VEHICLE NUMBER #3 OF 4 INVOLVED) DID NOT DEPLOY. OUR VEHICLE WAS DAMAGED ACROSS THE ENTIRE FRONT AND THE ENTIRE BACK BUMPERS (GRILL, HATCH...). MY DAUGHTER WAS EXAMINED BY A PHYSICIAN AND MISSED SOME WORK. IF THE AIRBAG HAD DEPLOYED SHE SHOULD HAVE RECEIVED SOME PROTECTION.
NHTSA complaint #10091293 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
VAN INVOLVED IN HEAD ON COLLISION WHILE SITTING STILL. SPEED FROM OTHER VEHICLE ESTIMATED AT 40 MPH. AIR BAG FAILED TO DEPLOY UPON COLLISION. IMPACT WAS TO EXTENT OF FRAME BEING KNOCKED OUT OF LINE. PLEASE DESCRIBE DETAILS.
NHTSA complaint #8015295 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
DURING A FRONT IMPACT ACCIDENT AT APPR. 45 MPH, THE DRIVER'S SIDE AIR BAG FAILED TO INFLATE. I HAVE CONTACTED FORD AND INFORMED THEM OF THIS PROBLEM.
NHTSA complaint #721375 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE CONSUMER WAS BACKING OUT VEHICLE HIT A STEEL POLE. WITHIN SECOND VEHICLE SUDDENLY ACCELERATED IN A FOWARD POSITION, WHILE DRIVER'S FOOT REMAINED ON BRAKE, VEHICLE HIT THE WALL OF WAREHOUSE. DEALER / MANUFACTURER WERE NOT CONTACTED AT THIS TIME.
NHTSA complaint #851855 — an unverified report by a vehicle owner.
In the owners' own words, exactly as filed with NHTSA.
WHEELS
CONDENSED VERSION: @ 70MPH POSTED SPEED LIMIT GOODYEAR ALLEGRA TOURING TIRE EXPLODED LIKE A 1/4 STICK OF DYNAMITE AND ALMOST COST ME MY LIFE IF MY REACTIONARY TIME HAD BEEN ANY SLOWER. 3 OTHER TIRES SAME LEAKING THROUGH SIDEWALL GOODYEAR DECORATIVE GILLS ON SAME THIS HAS NOT RESOLVED. SELLER HAS NOT RESOLVED AND REFUSES THOUGH GOODYEAR SAID TO REPLACE BEFORE THE MAIN ISSUE OF THE LEFT FRONT DRIVER TIRE EXPLODING AT 70 MPH, . LITIGATION IS NEXT STEP IF AMICABLE RESOLUTION CAN NOT BE HAD. CONTACT HAS BEEN EXTENSIVE WITH GOODYEAR TO NO RESULTS.
NHTSA complaint #11317548 — an unverified report by a vehicle owner.
STRUCTURE:BODY
CONDENSED VERSION: @ 70MPH POSTED SPEED LIMIT GOODYEAR ALLEGRA TOURING TIRE EXPLODED LIKE A 1/4 STICK OF DYNAMITE AND ALMOST COST ME MY LIFE IF MY REACTIONARY TIME HAD BEEN ANY SLOWER. 3 OTHER TIRES SAME LEAKING THROUGH SIDEWALL GOODYEAR DECORATIVE GILLS ON SAME THIS HAS NOT RESOLVED. SELLER HAS NOT RESOLVED AND REFUSES THOUGH GOODYEAR SAID TO REPLACE BEFORE THE MAIN ISSUE OF THE LEFT FRONT DRIVER TIRE EXPLODING AT 70 MPH, . LITIGATION IS NEXT STEP IF AMICABLE RESOLUTION CAN NOT BE HAD. CONTACT HAS BEEN EXTENSIVE WITH GOODYEAR TO NO RESULTS.
NHTSA complaint #11317548 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
I HAD SMOKE AND ACRID SMELL COMING FROM UNDER MY DASH (WHILE DRIVING), WHERE THE STEERING COLUMN FITS TO IT. I HAVE CONTACTED A MAJOR FORD DEALER (BRANDON FORD), AND THEY ARE REFUSING TO HELP ME. I CALLED FORD CUSTOMER SERVICE AND HE SAID MY VIN IS NOT LISTED FOR A RECALL, BUT YET HAD NO ANSWER FOR ME WHEN I ASKED WHY IS MY VEHICLE NOT ON THE RECALL LIST, WHEN IT IS IN THE GROUP OF VEHICLES THAT WERE RECALLED AND THAT ARE CATCHING ON FIRE WHILE DRIVING DOWN THE ROAD. OVER 887,000 WERE RECALLED FOR FIRE RELATED PROBLEMS, BUT THEY REFUSE TO EVEN LOOK AT MINE. SO, CAN I KEEP DRIVING IT? I DON'T KNOW IF IT WAS A ONE TIME THING, OR WHAT.....
NHTSA complaint #11019124 — an unverified report by a vehicle owner.
SEAT BELTS
12/6/2014 @ 18:20 C.S.T. TO WHOM IT MAY CONCERN, (HOPEFULLY A SUPERVISOR OR DIRECTOR) THE DRIVERS SIDE SEAT BELT FLOOR CLASP FAILS. I RELEASES THE SEAT BELT WHILE DRIVING. AFTER TWO OR THREE TIMES OF RE-HOOKING THE SEAT-BELT TO THE HOLD DOWN CLASP BOLTED THROUGH FLOOR BOARD OF THE VEHICLE, IT WILL NO LONGER ACCEPT AND HOLD THE SEAT BELT IN PLACE. THIS HAS HAPPENED TO BOTH OF MY VEHICLES, THE 1993 OCCURRED AT APPX. 190,000 MILES AND WHEN I CONTACTED FORD ABOUT THIS SAFETY ISSUE AND FAILURE OF THE SEAT BELT TO REMAIN CLASPED, THEY SIMPLY SAID, IT IS AN OLDER VEHICLE AND YOU HAVE TO PURCHASE THE ENTIRE SEAT BELT ASSEMBLY FOR OVER $500.00...[XXX]. THIS IS A SAFETY ISSUE...AND FORD NEEDS TO REPLACE THE HOLD DOWN CLASP WHICH IS BOLTED THROUGH THE FLOOR BOARD FREE OF CHARGE. LABOR AND PART FREE. IF I HAD BEEN ATTEMPTING TO AVOID AN ACCIDENT OR WAS IN AN ACCIDENT AND THAT BELT LET LOOSE, I MIGHT BE DEAD. THIS SHOULD NEVER HAPPEN. MY 1976 FORD TORINO NEVER HAD THIS PROBLEM, NOR THE OTHER VEHICLES REFERENCED, NOR ANY OTHER VEHICLE I HAVE EVER OWNED. THIS IS A SAFETY AND DRIVER SAFETY WHICH NEEDS TO BE ADDRESSED, AND NO MATTER THE AGE OF THE VEHICLE, IT IS A SAFETY FEATURE MANDATED BY ALL STATES MOTOR VEHICLE LAWS TO BE ENGAGED AT ALL TIMES WHILE DRIVING. IF THE ITEM IS DEFECTIVE BY DESIGN, AND AS IN MY CASE, IT ARBITRARILY AND WITHOUT NOTICE OF ITS IMMINENT FAILURE, FAILS WITH NO PRESSURE ON IT, IT NEEDS TO BE A RECALLED ITEM. I ALSO SUSPECT THAT FORD IS STILL PURCHASING FROM THE SAME SUPPLIER AND IF THIS IS TRUE, THEN ALL SUBSEQUENT SEAT BELT HOLD DOWN CLASPS WILL FAIL LIKEWISE AT THE 6 - 9 YEAR RANGE, WITHOUT NOTICE AND EXPOSE FORD TO WRONGFUL DEATH SUITS DUE TO MECHANICAL DEFECTS IN THOSE SEAT BELT HOLD DOWN CLASPS. I AM CUTTING AND PASTING A COPY OF THIS FORMAL COMPLAINT SO THAT I HAVE A RECORD OF ITS SUBMISSION TODAY DECEMBER 6, 2014 @ 18:20 C.S.T. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10662582 — an unverified report by a vehicle owner.
POWER TRAIN
TL* THE CONTACT OWNS A 1996 FORD AEROSTAR. WHILE DRIVING APPROXIMATELY 50 MPH THE FRONT DRIVERS SIDE TIRE BEGAN TO VIBRATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THE TRANSFER CASE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. NHTSA RECALL CAMPAIGN ID NUMBER: 97V204000 (POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)) MAY BE RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VIN WAS NOT INCLUDED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
NHTSA complaint #10425204 — an unverified report by a vehicle owner.
WHEELS
TL*THE CONTACT OWNS A 1996 FORD AEROSTAR. WHILE DRIVING 50 MPH, THE CONTACT HEARD A LOUD ROARING SOUND. SHE STOPPED THE VEHICLE AND NOTICED THAT THE REAR PASSENGER WHEEL SPOKES FAILED. THE WHEEL WAS REPLACED WITH A SPARE TIRE. THERE WAS NO DAMAGE TO THE TIRE OR VEHICLE. THE WHEEL WAS INSPECTED BY THE REPAIR SHOP AND THEY STATED THAT THE WHEEL WAS DEFECTIVE. THE WHEELS WERE THE ORIGINAL WHEELS FOR THE VEHICLE. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 58,000.
NHTSA complaint #10208767 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:IGNITION:SWITCH
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS BEING DRIVEN 30 MPH, ALL POWER FAILED AND THE ENGINE STALLED. THE STALLING HAS ALSO OCCURRED AT HIGHER SPEEDS AND WHILE THE VEHICLE WAS IMMOBILE. A FUSE CONNECTED TO THE BATTERY CABLES BLEW. WHEN THE FUSE WAS REPLACED, THE ENGINE WOULD RESTART. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER. THE CONTACT WAS INFORMED THE VEHICLE WAS NOT INCLUDED IN RECALL # 99V029000, FOR THE ELECTRICAL IGNITION SWITCH DUE THE VIN EVEN THOUGHT VEHICLE HAD THE SAME PROBLEMS. THE MANUFACTURER WAS NOT NOTIFIED.
NHTSA complaint #10175900 — an unverified report by a vehicle owner.
POWER TRAIN:DRIVELINE:DRIVESHAFT
DT*: THE CONTACT STATED THE VEHICLE WAS TAKEN TO A TIRE DEALER FOR REPLACEMENT OF THE TIRES. AFTER THE TIRES WERE REPLACED AND VEHICLE WAS BEING DRIVEN HOME AT 45MPH, THE VEHICLE HESITATED AS IF THE GEARS WERE NOT CHANGING PROPERLY. THE VEHICLE WAS RETURNED TO THE TIRE DEALER WHO DETERMINED THE DRIVE SHAFT WAS LOOSE. THE DEALER RECOMMENDED THE VEHICLE NOT BE USED UNTIL THE DRIVE SHAFT WAS WELDED AND THE UNIVERSAL JOINT WAS REPLACED.
NHTSA complaint #10156967 — an unverified report by a vehicle owner.
POWER TRAIN:DRIVELINE:UNIVERSAL JOINT
DT*: THE CONTACT STATED THE VEHICLE WAS TAKEN TO A TIRE DEALER FOR REPLACEMENT OF THE TIRES. AFTER THE TIRES WERE REPLACED AND VEHICLE WAS BEING DRIVEN HOME AT 45MPH, THE VEHICLE HESITATED AS IF THE GEARS WERE NOT CHANGING PROPERLY. THE VEHICLE WAS RETURNED TO THE TIRE DEALER WHO DETERMINED THE DRIVE SHAFT WAS LOOSE. THE DEALER RECOMMENDED THE VEHICLE NOT BE USED UNTIL THE DRIVE SHAFT WAS WELDED AND THE UNIVERSAL JOINT WAS REPLACED.
NHTSA complaint #10156967 — an unverified report by a vehicle owner.
WHEELS
DT*: THE CONTACT STATED THE FRONT WHEELS ON THE VEHICLE CRACKED. THIS WAS NOTICED FROM A VISUAL INSPECTION BY THE CONTACT. THE MANUFACTURER WAS ALERTED AND STATED THE WHEELS CRACKED UNDER STRESS FROM THE VEHICLE.
NHTSA complaint #10155593 — an unverified report by a vehicle owner.
WHEELS:RIM
WHILE DOING PERIODIC INSPECTION OF MY VEHICLE NOTICED 2 CRACKED SPOKES ON REAR RIGHT 14X6 ALLOY RIM. THE CRACK IS ALL THE WAY THROUGH . LOCAL FORD DEALER WAS NOT HELPFUL AT ALL. THIS TIRE HAS NOT IMPACTED ANYTHING AS THE FORD DEALER ELUDED TO, AND I FEEL THIS IS A DEFINITE SAFETY ISSUE, AND THE CRACKS MAY BE DUE TO A MANUFACTURING DEFECT. ANY HELP IN THIS MATTER WOULD BE APPRECIATED. FORD SHOULD ACKNOWLEDGE THERE IS A PROBLEM AND QUIT BLAMING THE CONSUMER.
NHTSA complaint #10118477 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:WIRING
THE VEHICLE WAS PARKED IN FRONT OF THE RESIDENCE AND IT CAUGHT ON FIRE. DRIVER CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE. NO INJURIES. VEHICLE WAS TOWED AND TOTALED BY THE INSURANCE COMPANY.
NHTSA complaint #10109307 — an unverified report by a vehicle owner.
WHEELS:RIM
A FEW YEARS AGO WE NOTICED THAT 2 OF THE ALUMINUM WHEELS ON OUR 1996 AEROSTAR WERE CRACKED . WE TOOK THE VEHICLE TO THE FORD MOTOR CO.SERVICE DEPARTMENT WHERE WE WERE LIVING AT THE TIME THE SERVICE MANAGER CONTACTED THE REGIONAL MANAGER, WHO AGREED TO PAY HALF OF THE REPLACEMENT COSTS. SINCE THAT TIME, 2 ADDITIONAL ALUMINUM WHEELS HAVE CRACKED. WE HAVE BEEN TOLD THAT FORD WILL NOT REPLACE THESE. I FEEL THAT THIS IS DEFINITELY A SAFETY ISSUE, AND THAT THE CRACKS ARE DUE TO A MANUFACTURING DEFECT, WHICH FORD MOTOR CO. SHOULD ACKNOWLEDGE AND CORRECT. WHEELS ARE NOT A NORMAL WEAR ITEM.
NHTSA complaint #10100044 — an unverified report by a vehicle owner.
AIR BAGS
IN A MULTIPLE CAR PILE-UP, WITH SPEEDS BETWEEN 35 AND 50 MPH THE DRIVER'S AIRBAG IN OUR VAN (VEHICLE NUMBER #3 OF 4 INVOLVED) DID NOT DEPLOY. OUR VEHICLE WAS DAMAGED ACROSS THE ENTIRE FRONT AND THE ENTIRE BACK BUMPERS (GRILL, HATCH...). MY DAUGHTER WAS EXAMINED BY A PHYSICIAN AND MISSED SOME WORK. IF THE AIRBAG HAD DEPLOYED SHE SHOULD HAVE RECEIVED SOME PROTECTION.
NHTSA complaint #10091293 — an unverified report by a vehicle owner.
TIRES:TREAD/BELT
WHILE DRIVING 70 MPH, THE REAR DRIVER SIDE TIRE TREAD SEPARATED. THE CONSUMER MANAGED TO PULL OVER TO CHANGE TIRE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. PLEASE PROVIDE MORE INFORMATION. SIZE#21570R14 DOT#HYHY4FA229.
NHTSA complaint #10075653 — an unverified report by a vehicle owner.
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
I BOUGHT A USED 1996 FORD AEROSTAR AWD VAN FROM A USED CAR DEALER ABOUT 10 MONTHS AGO. I HAD SOME PROBLEMS WITH THE VAN IMMEDIATELY BUT THE DEALER DECLINED RESPONSIBILITY. TODAY I HAVE LEARNED THAT THE TRANSFER CASE IN THE VAN NEEDS, MINIMALLY, REPAIR OR TOTAL REPLACEMENT. I HAVE ALREADY REPLACED A BALL JOINT FOR $320, WHICH THE USED CAR DEALER SAID HE HAD CHECKED AND THERE WAS NO PROBLEM. WE ARE RETIREES WITHOUT A HUGE INCOME AND SO WE DECIDED TO INVESTIGATE WHETHER FORD WAS IN SOME WAY RESPONSIBLE. WE LEARNED THAT A RECALL FOR TRANSFER CASES WAS ISSUED IN 1998 SO MY WIFE CALLED FORD, WHERE SHE WAS, OF COURSE, TOLD THAT OUR VEHICLE WAS NOT INVOLVED IN THE RECALL. I WANT TO KNOW HOW I CAN LEARN IF THIS IS TRUE OR WHETHER I CAN MAKE FORD RESPONSIBLE FOR THIS MAJOR MALFUNCTION. THEY SAY THEY ARE NOT IN ANY WAY RESPONSIBLE!!!! OVER THE YEARS, I HAVE OWNED MANY, MANY VEHICLES AND HAVE NEVER HAD A TRANSMISSION PROBLEM BEFORE. BECAUSE OF THE TRANSFER CASE, MY FRONT TIRES ARE BALD AND I NEED TWO TIE ROD ENDS AFTER THE TRANSFER CASE REPAIR. MY VEHICLE WILL NOT PASS INSPECTION AND I DO NOT KNOW HOW I WILL PAY FOR ALL OF THESE REPAIRS. I ALSO STILL HAVE TWO YEARS' CAR PAYMENTS LEFT!!!
NHTSA complaint #10067683 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:IGNITION
THE CONSUMER RECEIVED A RECALL LETTER CONCERNING IGNITION SWITCH FAILURE ON 03/99. ON 10/21/03 CONSUMER STOPPED, PARKED VEHICLE, TOOK KEY OUT OF THE IGNITION, AND IGNITION CYLINDER CAME OUT.
NHTSA complaint #10044646 — an unverified report by a vehicle owner.
WHEELS:RIM
ONE OF SEVEN SPOKES ON LEFT FRONT ALLOY WHEEL/RIM IS CRACKED ALL THE WAY THROUGH. RIGHT REAR WHEEL/RIM IS STARTING TO CRACK (SHOWING ON TOP SURFACE). LOCAL FORD DEALER SAID THERE ARE NO RECALLS ON THIS ITEM. ONE LOCAL USED AUTO PARTS DISTRIBUTER SAID HE WAS NOT ALLOWED TO SELL THIS TYPE OF RIM BECAUSE OF POTENTIAL LIABILITY SUITS. ANOTHER USED PARTS DISTRIBUTER SAID HE GETS SEVERAL REQUEST A MONTH FOR THE SAME RIM. BASED ON THE NUMBER OF COMPLAINTS, FORD SHOULD RECALL THE RIMS BEFORE FAILURES/FATALITIES.
NHTSA complaint #10039044 — an unverified report by a vehicle owner.
WHEELS:RIM
MY 1996 FORD AEROSTAR HAS 14X6 ALUMINUM ALLOW WHEEL RIMS. THE RIMS HAVE 7 TRIANGULAR SLOTS AND 7 WIDE/FLAT "SPOKES". ONE OF THESE RIMS IS CRACKING. THE CRACK IS PROGRESSING FROM ONE SPOKE TO ANOTHER. I HAVE STOPPED DRIVING THE VEHICLE ALL TOGETHER. AFTER ALMOST A MONTH OF SEARCHING FOR A USED REPLACEMENT RIM I HAVE FOUND OUT THAT I AM NOT THE ONLY ONE WITH THIS PROBLEM. I SUSPECTED THAT THIS MAY BE THE CASE WHEN I COULD NOT FIND ANY ON-LINE COMPANY THAT HAD THESE IN STOCK (USED OR NEW). TODAY I SPOKE WITH A WOMAN AT ACKERWHEELS.COM AND LEARNED THAT THIS RIM CAN ONLY BE PURCHASED FROM THE DEALER. SHE WARNED ME THAT IF I ORDERED ONE FROM THE DEALER TO LOOK IT OVER CAREFULLY FOR CRACKS. I ASKED HER IF THIS WAS A COMMON PROBLEM. SHE SAID IT WAS AND THAT I SHOULD NOT EXPECT FORD TO RECALL IT. I BELIEVE THAT ALL OF MY OTHER THREE RIMS ARE NOW SUSPECT. WHAT CAN YOU DO?
NHTSA complaint #10039066 — an unverified report by a vehicle owner.
TIRES:TREAD/BELT
I NOTICED A "PINHOLE" ON MY VIPER GT TIRES, CONTACTED THE DEALER WHERE I PURCHASED THEM, THEY TOLD ME THAT THEY WERE NOT ON A RECALL LIST BUT WOULD REPLACE THEM FOR A "DIFFERENCE" COST. I RESEARCHED THE INTERNET AND DISCOVERED THAT 1-2 YEARS EARLIER COOPER (THE MANUFACTURER) GAD A RECALL ON A SIMILAR ISSUE. THE DOT NUMBER OF THE TIRES THAT HAD ON MY VAN WERE AS FOLLOWS: 30 HY UDN2802 - THIS TIRE HAD NO NOTICABLE PINHIOLE 30 HY UDN2401 - PINHOLE WITH VISIBLE WIRE THREADS VISIBLE 30 HY UDN2402 - PINHOLE WITH VISIBLE WIRE THREADS VISIBLE 30 HY UDN3001 - PINHOLE BUT NO VISIBLE WIRES SHOWING YET.
NHTSA complaint #10033205 — an unverified report by a vehicle owner.
TIRES:TREAD/BELT
WHILE DRIVING, THE TIRE EXPERIENCED TREAD SEPARATION. *AK
NHTSA complaint #10031229 — an unverified report by a vehicle owner.
WHEELS:RIM
ON 9/17/02 THE RIGHT FRONT ALLOY WHEEL CRACKED WHILE ON VACATION. WE WERE UNABLE TO TRAVEL IN IT. IT WAS EXPENSIVE AND DIFFICULT TO REPLACE. ON 2/1/03 (ALSO OUT OF TOWN) THE LEFT BACK ALLOY WHEEL CRACKED. WE ARE SEARCHING FOR A REPLAEMENT. OUR MECHANIC TOLD US THIS SHOULD NOT HAPPEN AND MUST BE A MANUFACTURING DEFECT. THERE ARE SEVERAL SIMILAIR COMPLAITS PLEASE EVALUATE AS IT COULD CAUSE A SEVERE ACCIDENT.
NHTSA complaint #10005362 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKE ROTORS ARE WEARING, AND WHEN THE CONSUMER APPLIES THE BRAKES, THE VEHICLE WILL JERK AND BECOME HARD FOR THE CONSUMER TO CONTROL. THE DEALER WAS NOTIFIED. *AK THE CONSUMER STATES THAT THIS IS A RESULT OF WARPED FRONT BRAKE DISC. (FORD WON'T PAY) *SCC
NHTSA complaint #8018497 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
VAN INVOLVED IN HEAD ON COLLISION WHILE SITTING STILL. SPEED FROM OTHER VEHICLE ESTIMATED AT 40 MPH. AIR BAG FAILED TO DEPLOY UPON COLLISION. IMPACT WAS TO EXTENT OF FRAME BEING KNOCKED OUT OF LINE. PLEASE DESCRIBE DETAILS.
NHTSA complaint #8015295 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE DRIVING, VEHICLE WILL JERK FORWARD. THIS IS CAUSED BY FRONT ROTORS WARPING EXTREMELY. DEALER CONTACTED.*AK THE BRAKE PADS ARE BARELY WORN. CONSUMER WAS ADVISED BY FORD THAT THE WARRANTY HAD EXPIRED AND THERE WAS NOTHING THEY COULD DO. CONSUMER FEELS THE ROTORS WARPED PREMATURELY.
NHTSA complaint #8014952 — an unverified report by a vehicle owner.