FaultScore report
Owners have filed 314 complaints about the 1997 Ford Contour with NHTSA between 1996 and 2013. The largest single group is the electrical system. Across this model's run it ranks 6 of 7 worst.
FaultScore 29/100
Higher is worse. Measured against the other years of the Ford Contour.
How this is worked out314
Complaints
14
Crashes reported
11
Fires reported
8
Injuries reported
93,000 mi
Median mileage at failure
Half of reported failures happened before this
2%
Failed under 36,000 miles
Inside a typical bumper-to-bumper warranty
The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.
Click any bar to open that year's report.
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
2 crashes, 0 fires
Median failure at 87,000 miles
Median failure at 91,000 miles
1 crashes, 0 fires
Median failure at 87,000 miles
Median failure at 74,000 miles
NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all complaints include one.
The agency crash-tested this model year itself. These are its own photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA rebuilt the programme for the 2011 model year and states that ratings either side of that change are not comparable — so do not read these against a 2011-or-newer car's stars.
Side barrier crash test
| Configuration | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| 1997 Ford Contour 4-DR. | — | — | — | — |
A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.
An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.
INCORRECT GEAR INDICATION
BLOWER SWITCH/RESISTOR OR WIRING HARNESS
BLOWER SWITCH/RESISTOR OR WIRING HARNESS
VARIOUS INTERMITTENT ELECTRICAL ISSUES
A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.
Canada runs its own recall programme, and its campaigns do not always mirror the American ones.
Other
Certain passenger vehicles sold in New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island and Quebec . The front coil springs may fracture as a result of corrosion in high corrosion environments. Depending on the location of the fracture, a broken spring could move past the spring seat and contact a front tire in some cases. Some tires have deflated due to contact with a broken spring. Correction : Dealers will install spring catcher brackets.
Powertrain
Certain passenger vehicles. The rough surface of the heater blower resistor's stainless steel blades can damage the copper surface of the wiring harness connector. The damage could, over time, cause increased resistance in the connector and, due to subsequent terminal relaxation, result in an open circuit condition. The heater blower resistor may overheat causing the attached electrical connector to melt, creating the potential for a fire. Correction: Dealers will install a new heater blower resistor and a new wire jumper harness.
Brakes
On certain vehicles, the pressure conscious reducing valve (PCRV) in each of the rear brakes may be subject to malfunction due to corrosion when operated in areas of high road salt use. If both PCRVs malfunction, vehicle handling may be adversely affected during braking as a result of the rear wheels locking, which could potentially result in a vehicle crash. Correction: Dealers will install improved PCRVs in the rear brake system.
Lights And Instruments
On certain vehicles, the terminals at the headlight switch and wiring harness connector may experience heat damage as a result of overheating. This can cause distortion of the terminal and an open circuit in the instrument panel illumination, parking lamp and tail lamp circuits. Correction: Dealers will install a headlamp switch wiring connector containing bronze terminals and inspect and if necessary, replace the headlamp switch.
Powertrain
On certain vehicles, the floor shift automatic transmission control may be damaged if subjected to certain vehicle interior cleaning products. If exposed to these products, the transmission gear position indicator may deteriorate and not correctly indicate the actual gear position. If this occurs, the shifter will continue to operate normally, but there is the potential for incorrect gear selection. Correction: Automatic transmission floor shift control will be replaced.
Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.
Reports where the owner recorded a crash, a fire, an injury or a death.
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 1997 FORD CONTOUR. WHILE DRIVING 25 MPH ON 3/19/07 THE DRIVER FELT SOMETHING HEAVY FALL ON HIS FOOT AND HE BEGAN TO LOSE CONTROL OF THE STEERING WHEEL. THE STEERING COLUMN FELL ON THE BRAKE PEDAL AND HE COULDN'T STOP THE VEHICLE. THE CONTACT'S VEHICLE CRASHED INTO A PARKED TRUCK. THE PASSENGER SIDE AIR DEPLOYED; HOWEVER, THE DRIVER SIDE DIDN'T DEPLOY. TWO PASSENGERS IN THE VEHICLE SUFFERED MINOR INJURIES TO THEIR KNEES AND CHESTS. THE POLICE OFFICER STATED THAT HE NEVER HEARD OF A STEERING COLUMN BREAKING WHILE DRIVING. THE CONTACT STATED IN THE STATE OF WISCONSIN INSURANCE WAS NOT REQUIRED AS SHE WAS UNINSURED. THE SERVICE MECHANIC ON 01/13/07 STATED THAT THE BRAKE FAILURE WAS DUE TO THE BRAKE HOSE BEING LOOSE. THE FAILURE MILEAGE WAS WITH 158,000. THE CONTACT DOESNT HAVE THE CURRENT MILEAGE.
NHTSA complaint #10188634 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:WIRING
DT: 01S22 FORD RECALL. CONSUMER HAD RECALL WORK DONE . DEALER SHOULD HAVE REPLACED THE HEATER BLOWER SWITCH AND A WIRE JUMPER HARNESS. DEALER COMPLETED WORK ON MARCH 15, 2002. DEALER IWAS MIKE SHAD FORD IN JACKSONVILLE, FLORIDA. LAST TUESDAY JULY 12, 2005 THE WIRE JUMPER HARNESS CAUGHT ON FIRE WHILE CONSUMER WAS DRIVING VEHICLE ON SIDE STREET, GLENWOOD AVE., AT NIGHT. FLAMES SHOT UP FROM WHERE WINDSHIELD WIPERS WERE LOCATED. FLAME LASTED A COUPLE SECONDS THEN WERE GONE. CONSUMER PULLED OVER, CONTACTED FIRE DEPARTMENT, AND HAD VEHICLE TOWED TO A DEALERSHIP. DEALER DON JENKINS FORD IN SUQUAY, NORTH CAROLINA. CONSUMER CONTACTED INSURANCE COMPANY AND THEY SAID IT WAS A DEFECT SO THEY WOULD NOT PAY. CONSUMER FOUND ON NHTSA WEBSITE THAT FORD OFFERED A WARRANTY ON THIS RECALL OF 10 YEARS FROM ORIGINAL DATE OF SALE OR 150,000 MILES. WHEN SHE CONTACTED FORD THEY TOLD HER THAT WARRANTY WAS ONLY 100,000 MILES AND NHTSA WEBSITE INFORMATION WAS INCORRECT. FORD WILL NOT FIX VEHICLE FOR CONSUMER.
NHTSA complaint #10129328 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
THE VEHICLE CAUGHT ON FIRE AFTER BEING PARKED FOR 2 MINUTES. THE LOCAL FIRE DEPARTMENT ARRIVED TO EXTINGUISH THE FIRE. THE FIRE MARSHALL INFORMED THE CONSUMER THAT THE CAUSE MIGHT HAVE BEEN AN ELECTRICAL SHORT. THE DEALER WAS NOT NOTIFIED AT THIS TIME. *AK *SC
NHTSA complaint #10119131 — an unverified report by a vehicle owner.
STEERING:HYDRAULIC POWER ASSIST SYSTEM
22 YR. OLD SON MATT CRASHED HIS 1997 FORD CONTOUR INTO UTILITY POLE-FEELS BEARINGS CAUSED HIM TO LOSE CONTROL OF STEERING. INNER WINDSHIELD DRIVER'S SIDE POST AT CORNER CAME APART, PLASTIC ON INTERIOR-WHICH STOPPED AT TOP OF POST AND WASN'T CONNECTED TO ANYTHING ON INSIDE OF ROOF-POPPED OUT AND LACERATED HIS LEFT EYEBALL. THE EYEBALL INTERIOR WAS PROTRUDING AND SURGERY WAS NECESSARY TO STITCH THE EYEBALL BACK TOGETHER. HE WILL EVENTUALLY NEED A CORNEA TRANSPLANT TO GET DECENT VISION FROM THAT EYE. THE RIGHT EYE SUSTAINED BLUNT TRAUMA WHICH CAUSED A HEMATOMA TO DEVELOP WHICH CAUSED BLINDNESS UNTIL IT'S RECENT REMOVAL. RESTORATION OF EYESIGHT IN THE RIGHT EYE IS A SLOW PROGRESS.
NHTSA complaint #10108423 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
WHILE PARKED IN THE DRIVEWAY VEHICLE CAUGHT ON FIRE.
NHTSA complaint #10097767 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:WIRING
ELECTRICAL FIRE INSIDE CAR ABOUT 2 YEARS AGO. ELECTRICAL SYSTEM DOWN A/C DOES NOT WORK, BACK WINDOW SWITCHES DO NOT WORK, KILLED BATTERY AND ALTERNATOR.
NHTSA complaint #10016788 — an unverified report by a vehicle owner.
In the owners' own words, exactly as filed with NHTSA.
ENGINE
TL* THE CONTACT OWNS A 1997 FORD CONTOUR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT PERSONALLY PERFORMED A DIAGNOSTIC. THE CONTACT REPLACED THE TIMING BELT, SERPENTINE BELT, WATER PUMP, FUEL INJECTOR, AND PULLEYS. THE FAILURE CONTINUED AFTER THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 134,000. UPDATED 2/21/13 *CN STATUS UPDATE 03/19/13
NHTSA complaint #10496621 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
THE WIRING HARNESS HAS DETERIORATED TO WHERE THE ENGINE RUNS LEAN AND DIES. THE CHECK ENGINE LIGHT CAME ON WHILE DRIVING. ONCE HOME I CHECKED EVERYTHING I COULD UNTIL THE ENGINE COMPARTMENT COOLED THEN NOTICED THE WIRING ON THE NUMBER 1 CYLINDER. THE MORE I LOOKED I COULD SEE ALL THE INJECTOR PLUGS WERE DETERIORATED BADLY WITH NUMBER 4 BEING WORSE. JUST TOUCHING THE HARNESS CAUSES THE INSULATION TO FLAKE OFF AND BARE WIRES TO BE EXPOSED. I PURCHASED A CODE READER TO ALLOW PROPER INDICATIONS OF WHAT CODES WERE INDICATED WHEN THE CHECK ENGINE LIGHT ILLUMINATED. NOW FORD WANTS ME TO TAKE THE VEHICLE TO A DEALER SO THEY CAN CHARGE ME AND TELL ME WHAT I ALREADY KNOW AND CAN PLAINLY SEE!
NHTSA complaint #10469368 — an unverified report by a vehicle owner.
ENGINE
THE WIRING HARNESS HAS DETERIORATED TO WHERE THE ENGINE RUNS LEAN AND DIES. THE CHECK ENGINE LIGHT CAME ON WHILE DRIVING. ONCE HOME I CHECKED EVERYTHING I COULD UNTIL THE ENGINE COMPARTMENT COOLED THEN NOTICED THE WIRING ON THE NUMBER 1 CYLINDER. THE MORE I LOOKED I COULD SEE ALL THE INJECTOR PLUGS WERE DETERIORATED BADLY WITH NUMBER 4 BEING WORSE. JUST TOUCHING THE HARNESS CAUSES THE INSULATION TO FLAKE OFF AND BARE WIRES TO BE EXPOSED. I PURCHASED A CODE READER TO ALLOW PROPER INDICATIONS OF WHAT CODES WERE INDICATED WHEN THE CHECK ENGINE LIGHT ILLUMINATED. NOW FORD WANTS ME TO TAKE THE VEHICLE TO A DEALER SO THEY CAN CHARGE ME AND TELL ME WHAT I ALREADY KNOW AND CAN PLAINLY SEE!
NHTSA complaint #10469368 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 1997 FORD CONTOUR. THE CONTACT STATED THE VEHICLE REPEATEDLY DECELERATES AND ACCELERATES WITHOUT WARRANT. WHEN THE AIR CONDITIONER WAS BEING OPERATED, THE VEHICLE WOULD BEGIN TO SHAKE VIOLENTLY. IT WOULD ALSO TAKE AN UNUSUALLY LONG TIME FOR THE AIR CONDITIONER TO ENGAGE AND WOULD BLOW ONLY HOT AIR. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 91,000 AND THE CURRENT MILEAGE WAS 92,000.
NHTSA complaint #10332136 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
COULD NOT GET AN INSPECTION STICKER - NO MECHANIC COULD FIND OUT WHY THE CHECK ENGINE WILL NOT GO OFF -VERY COSTLY. IT STALLS WHEN RAINING, THE PASSENGER DOOR HANDLE DOES NOT WORK, IT HAS TO WARM UP FOR 5 MINUTES BEFORE IT WILL MOVE, THE TAIL LIGHTS CAME LOOSE, CAUSING MELTING OF HOUSING, EVERY VALVE IMAGINABLE HAS BEEN REPLACED, BELT SQUEALS WHEN AIR OR DEFROST TURNED ON.
NHTSA complaint #10260956 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
COULD NOT GET AN INSPECTION STICKER - NO MECHANIC COULD FIND OUT WHY THE CHECK ENGINE WILL NOT GO OFF -VERY COSTLY. IT STALLS WHEN RAINING, THE PASSENGER DOOR HANDLE DOES NOT WORK, IT HAS TO WARM UP FOR 5 MINUTES BEFORE IT WILL MOVE, THE TAIL LIGHTS CAME LOOSE, CAUSING MELTING OF HOUSING, EVERY VALVE IMAGINABLE HAS BEEN REPLACED, BELT SQUEALS WHEN AIR OR DEFROST TURNED ON.
NHTSA complaint #10260956 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
COULD NOT GET AN INSPECTION STICKER - NO MECHANIC COULD FIND OUT WHY THE CHECK ENGINE WILL NOT GO OFF -VERY COSTLY. IT STALLS WHEN RAINING, THE PASSENGER DOOR HANDLE DOES NOT WORK, IT HAS TO WARM UP FOR 5 MINUTES BEFORE IT WILL MOVE, THE TAIL LIGHTS CAME LOOSE, CAUSING MELTING OF HOUSING, EVERY VALVE IMAGINABLE HAS BEEN REPLACED, BELT SQUEALS WHEN AIR OR DEFROST TURNED ON.
NHTSA complaint #10260956 — an unverified report by a vehicle owner.
PARKING BRAKE
COULD NOT GET AN INSPECTION STICKER - NO MECHANIC COULD FIND OUT WHY THE CHECK ENGINE WILL NOT GO OFF -VERY COSTLY. IT STALLS WHEN RAINING, THE PASSENGER DOOR HANDLE DOES NOT WORK, IT HAS TO WARM UP FOR 5 MINUTES BEFORE IT WILL MOVE, THE TAIL LIGHTS CAME LOOSE, CAUSING MELTING OF HOUSING, EVERY VALVE IMAGINABLE HAS BEEN REPLACED, BELT SQUEALS WHEN AIR OR DEFROST TURNED ON.
NHTSA complaint #10260956 — an unverified report by a vehicle owner.
LATCHES/LOCKS/LINKAGES
COULD NOT GET AN INSPECTION STICKER - NO MECHANIC COULD FIND OUT WHY THE CHECK ENGINE WILL NOT GO OFF -VERY COSTLY. IT STALLS WHEN RAINING, THE PASSENGER DOOR HANDLE DOES NOT WORK, IT HAS TO WARM UP FOR 5 MINUTES BEFORE IT WILL MOVE, THE TAIL LIGHTS CAME LOOSE, CAUSING MELTING OF HOUSING, EVERY VALVE IMAGINABLE HAS BEEN REPLACED, BELT SQUEALS WHEN AIR OR DEFROST TURNED ON.
NHTSA complaint #10260956 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 1997 FORD CONTOUR. THE CONTACT STATED THAT THERE WAS A BAD GROUND IN THE MAIN LINE HARNESS, WHICH CAUSED THE ELECTRICAL SYSTEM IN THE VEHICLE TO FAIL. THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CURRENT MILEAGE WAS 116,000 AND FAILURE MILEAGE WAS 115,000.
NHTSA complaint #10247601 — an unverified report by a vehicle owner.
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
TL*THE CONTACT OWNS A 1997 FORD CONTOUR. WHILE ATTEMPTING TO SHIFT GEARS, THE GEAR INDICATOR DISPLAYED AN INACCURATE READING. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 98V233000 (POWERTRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT). THE VEHICLE HAS NOT BEEN REPAIRED. THE POWERTRAIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 78,000. UPDATED 01/29/08 *BF UPDATED 01/29/08
NHTSA complaint #10213063 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
BOUGHT A 1997 FORD CONTOUR AND 4 DAYS LATER THE HEAD GASKET BLEW. AFTER BEING IN SHOP OVER A MONTH AND MANY OTHER PROBLEMS REPAIRED I FINALLY GOT CAR BACK AND THE VERY NEXT DAY THE HEAD GASKET BLEW AGAIN WITHIN 2 MILES FROM MY HOUSE.
NHTSA complaint #10208704 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 1997 FORD CONTOUR. WHILE THE CONTACT APPLIED THE BRAKES AT 30 MPH, THE VEHICLE FAILED TO STOP. THE VEHICLE DROVE UPHILL AND INTO A PARKING LOT AND STOPPED BY EMERGENCY BRAKE. THE VEHICLE WAS TOWED TO THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 141,000. UPDATED 02-01-08 *BF THE CONSUMER STATED THE HYDRAULIC VACUUM LINE WAS LEAKING. UPDATED 02/01/08
NHTSA complaint #10197454 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
TL*THE CONTACT OWNS A 1997 FORD CONTOUR. THE CONTACT STATED THAT THE DEFROSTER STOPPED WORKING. THE VEHICLE WAS SERVICED FOR NHTSA RECALL # 01I009000 (VISIBILITY:DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:CONTROLS/WIRING) IN 2001. THE INSTRUMENT PANEL AND TAIL LIGHTS ALSO DO NOT WORK. THE VEHICLE WAS SERVICED FOR NHTSA RECALL # 99V103000 (EXTERIOR LIGHTING:HEADLIGHTS:SWITCH) IN 1999. THE CURRENT MILEAGE IS 92,794 AND FAILURE MILEAGE WAS 90,000. UPDATED 02-01-08 *BF UPDATED 02/01/08
NHTSA complaint #10195359 — an unverified report by a vehicle owner.
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
TL*THE CONTACT OWNS A 1997 FORD CONTOUR. THE CONTACT STATED THAT THE DEFROSTER STOPPED WORKING. THE VEHICLE WAS SERVICED FOR NHTSA RECALL # 01I009000 (VISIBILITY:DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:CONTROLS/WIRING) IN 2001. THE INSTRUMENT PANEL AND TAIL LIGHTS ALSO DO NOT WORK. THE VEHICLE WAS SERVICED FOR NHTSA RECALL # 99V103000 (EXTERIOR LIGHTING:HEADLIGHTS:SWITCH) IN 1999. THE CURRENT MILEAGE IS 92,794 AND FAILURE MILEAGE WAS 90,000. UPDATED 02-01-08 *BF UPDATED 02/01/08
NHTSA complaint #10195359 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 1997 FORD CONTOUR. THE CONTACT STATED THAT THE DEFROSTER STOPPED WORKING. THE VEHICLE WAS SERVICED FOR NHTSA RECALL # 01I009000 (VISIBILITY:DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:CONTROLS/WIRING) IN 2001. THE INSTRUMENT PANEL AND TAIL LIGHTS ALSO DO NOT WORK. THE VEHICLE WAS SERVICED FOR NHTSA RECALL # 99V103000 (EXTERIOR LIGHTING:HEADLIGHTS:SWITCH) IN 1999. THE CURRENT MILEAGE IS 92,794 AND FAILURE MILEAGE WAS 90,000. UPDATED 02-01-08 *BF UPDATED 02/01/08
NHTSA complaint #10195359 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 1997 FORD CONTOUR. WHILE DRIVING 25 MPH ON 3/19/07 THE DRIVER FELT SOMETHING HEAVY FALL ON HIS FOOT AND HE BEGAN TO LOSE CONTROL OF THE STEERING WHEEL. THE STEERING COLUMN FELL ON THE BRAKE PEDAL AND HE COULDN'T STOP THE VEHICLE. THE CONTACT'S VEHICLE CRASHED INTO A PARKED TRUCK. THE PASSENGER SIDE AIR DEPLOYED; HOWEVER, THE DRIVER SIDE DIDN'T DEPLOY. TWO PASSENGERS IN THE VEHICLE SUFFERED MINOR INJURIES TO THEIR KNEES AND CHESTS. THE POLICE OFFICER STATED THAT HE NEVER HEARD OF A STEERING COLUMN BREAKING WHILE DRIVING. THE CONTACT STATED IN THE STATE OF WISCONSIN INSURANCE WAS NOT REQUIRED AS SHE WAS UNINSURED. THE SERVICE MECHANIC ON 01/13/07 STATED THAT THE BRAKE FAILURE WAS DUE TO THE BRAKE HOSE BEING LOOSE. THE FAILURE MILEAGE WAS WITH 158,000. THE CONTACT DOESNT HAVE THE CURRENT MILEAGE.
NHTSA complaint #10188634 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
I HAVE 1997 FORD CONTOUR SE. I HAVE HAD SEVERAL PROBLEMS WITH IT, CHECK ENGINE LIGHT COMES ON CONSTANTLY, RADIATOR LIGHT COMES ON CONSTANTLY, RUNS POORLY. I HAD ALL CHECKED WHEN THEY HAPPEN ON MULTILPLE OCCASIONS. AFTER DOING SOME RESEARCH ON THE INTERNET, I FOUND THAT THERE MAY BE A PROBLEM WITH THE WIRING HARNESS IN THE ENGINE COMPARTMENT. I WAS TOLD BY A FREIND THAT HE HAD HEARD OF A PROBLEM LIKE THIS AND FORD WAS FIXING THEM, AND I SHOULD CALL THE DEALER. I CALLED THE DEALER AND THEY CONFIRMED THERE WAS A RECALL BUT BASED ON MY VIN I WAS NOT INCLUDED DUE TO THE AGE OF MY CAR. THIS WAS DONE AT BRANDON FORD AROUND THE JULY/AUGUST TIME FRAME. THINKING THAT I HAD TO DO THE REPAIR MYSELF, DUE TO THE COST AT THE DEALERSHIP (OVER $3000.00), I STARTED LOOKING FOR PARTS MYSELF ON THE INTERNET. THERE I FOUND THE RECALL/EXT. WARRANTY INFO. 99M03 AND IN THIS IT STATES 10 YEARS OR 100,000 MILE. I AGAIN GOT HOPE THAT MAYBE THEY HAD MISSREAD THE RECALL AT THE DEALER SHIP. I THEN RETURNED WITH VIN AND THE INFO 99M03 IN HAD AND ONE OF THEIR SERVICE ADVISERS CONFIRMED THAT IT SHOULD BE COVERED. I THEN MADE AN APPOINTMENT FOR THE NEXT DAY TO DROP THE CAR OFF AT 8:30AM TO HAVE IT DONE. I CALL THAT SAME DAY AT 2:30PM TO CHECK TO SEE IF AND FOR HOW LONG I WOUNLD NEED A RENTAL CAR. I WAS TOLD AT THAT TIME THAT MY CAR WAS NOT COVERED DUE TO IT'S AGE AND THAT IT RAN OUT ON 10/26/06. HAD THE FIRST PERSON LOOKED THE INFO. UP PROPERLY BACK IN THE JULY/AUGUST TIME FRAME IT WOULD HAVE BEEN FIXED. I WAS ALSO TOLD BY THE SERVICE MANAGER THAT THE REPAIR WOULD TAKE THEM APPROX. 3 DAYS TO DO, AND FOR ONLY GIVES THEM 6-7 HRS TO DO IT, SO THEY LOSE MONEY TO DO THESE REPAIRS. BASED ON THE 99M03 INFO I SHOULD HAVE RECIEVED A LETTER STATING THE EXT. WARRANTY WHICH I DID NOT, BUT HAD RECIEVED OTHER RECALL INFO.
NHTSA complaint #10177390 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING
I HAVE 1997 FORD CONTOUR SE. I HAVE HAD SEVERAL PROBLEMS WITH IT, CHECK ENGINE LIGHT COMES ON CONSTANTLY, RADIATOR LIGHT COMES ON CONSTANTLY, RUNS POORLY. I HAD ALL CHECKED WHEN THEY HAPPEN ON MULTILPLE OCCASIONS. AFTER DOING SOME RESEARCH ON THE INTERNET, I FOUND THAT THERE MAY BE A PROBLEM WITH THE WIRING HARNESS IN THE ENGINE COMPARTMENT. I WAS TOLD BY A FREIND THAT HE HAD HEARD OF A PROBLEM LIKE THIS AND FORD WAS FIXING THEM, AND I SHOULD CALL THE DEALER. I CALLED THE DEALER AND THEY CONFIRMED THERE WAS A RECALL BUT BASED ON MY VIN I WAS NOT INCLUDED DUE TO THE AGE OF MY CAR. THIS WAS DONE AT BRANDON FORD AROUND THE JULY/AUGUST TIME FRAME. THINKING THAT I HAD TO DO THE REPAIR MYSELF, DUE TO THE COST AT THE DEALERSHIP (OVER $3000.00), I STARTED LOOKING FOR PARTS MYSELF ON THE INTERNET. THERE I FOUND THE RECALL/EXT. WARRANTY INFO. 99M03 AND IN THIS IT STATES 10 YEARS OR 100,000 MILE. I AGAIN GOT HOPE THAT MAYBE THEY HAD MISSREAD THE RECALL AT THE DEALER SHIP. I THEN RETURNED WITH VIN AND THE INFO 99M03 IN HAD AND ONE OF THEIR SERVICE ADVISERS CONFIRMED THAT IT SHOULD BE COVERED. I THEN MADE AN APPOINTMENT FOR THE NEXT DAY TO DROP THE CAR OFF AT 8:30AM TO HAVE IT DONE. I CALL THAT SAME DAY AT 2:30PM TO CHECK TO SEE IF AND FOR HOW LONG I WOUNLD NEED A RENTAL CAR. I WAS TOLD AT THAT TIME THAT MY CAR WAS NOT COVERED DUE TO IT'S AGE AND THAT IT RAN OUT ON 10/26/06. HAD THE FIRST PERSON LOOKED THE INFO. UP PROPERLY BACK IN THE JULY/AUGUST TIME FRAME IT WOULD HAVE BEEN FIXED. I WAS ALSO TOLD BY THE SERVICE MANAGER THAT THE REPAIR WOULD TAKE THEM APPROX. 3 DAYS TO DO, AND FOR ONLY GIVES THEM 6-7 HRS TO DO IT, SO THEY LOSE MONEY TO DO THESE REPAIRS. BASED ON THE 99M03 INFO I SHOULD HAVE RECIEVED A LETTER STATING THE EXT. WARRANTY WHICH I DID NOT, BUT HAD RECIEVED OTHER RECALL INFO.
NHTSA complaint #10177390 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
I RESPONDED TO A SERVICE ADVISORY ABOUT A FAULTY BLOWER FAN SWITCH. THE SWITCH WAS REPLACED BUT IT WAS APPARENTLY REPLACED WITH ANOTHER FAULTY SWITCH WHICH FAILED. I HAD THE FAN REPLACED AT A LOCAL SERVICE STATION TO THE TUNE OF $192.64. FORD WOULD NOT REPLACE THE FAULTY FAN SWITCH.
NHTSA complaint #10163172 — an unverified report by a vehicle owner.
INTERIOR LIGHTING
DT: THE CONSUMER STATED THAT 1997 FORD CONTOUR WAS HAVING A PROBLEM WITH THE INTERIOR LIGHTS AND THE TAIL LIGHTS. THE CONSUMER BOUGHT THE VEHICLE USED, AND FORD TOLD HER THAT THE TAILLIGHTS WERE ON RECALL 99V133000 AND WAS ALREADY FIXED. THE DEALERSHIP WILL NOT FIX THE VEHICLE AGAIN. THE CONSUMER DID NOT WANT TO PAY FOR THE REPAIRS, AND SHE WANTED SOME ONE TO FIX IT. THE CONSUMER HAS ONLY OWNED THE VEHICLE FOR ONE MONTH. THE CAR IS AT THE DEALERSHIP RIGHT NOW BEING CHECKED.
NHTSA complaint #10137589 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:TAIL LIGHTS
DT: THE CONSUMER STATED THAT 1997 FORD CONTOUR WAS HAVING A PROBLEM WITH THE INTERIOR LIGHTS AND THE TAIL LIGHTS. THE CONSUMER BOUGHT THE VEHICLE USED, AND FORD TOLD HER THAT THE TAILLIGHTS WERE ON RECALL 99V133000 AND WAS ALREADY FIXED. THE DEALERSHIP WILL NOT FIX THE VEHICLE AGAIN. THE CONSUMER DID NOT WANT TO PAY FOR THE REPAIRS, AND SHE WANTED SOME ONE TO FIX IT. THE CONSUMER HAS ONLY OWNED THE VEHICLE FOR ONE MONTH. THE CAR IS AT THE DEALERSHIP RIGHT NOW BEING CHECKED.
NHTSA complaint #10137589 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
ELECTRICAL SYSTEM FAILURE, VEHICLE WOULD SOMETIMES START AND SOMETIMES IT WOULD NOT, WHEN VEHICLE ON THE ROAD IT WOULD STOP WHEN MAKING A STOP AT A STOP SIGN OR RED LIGHT, OR WHEN TURNING EITHER LEFT OR RIGHT.
NHTSA complaint #10132771 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:WIRING
DT: 01S22 FORD RECALL. CONSUMER HAD RECALL WORK DONE . DEALER SHOULD HAVE REPLACED THE HEATER BLOWER SWITCH AND A WIRE JUMPER HARNESS. DEALER COMPLETED WORK ON MARCH 15, 2002. DEALER IWAS MIKE SHAD FORD IN JACKSONVILLE, FLORIDA. LAST TUESDAY JULY 12, 2005 THE WIRE JUMPER HARNESS CAUGHT ON FIRE WHILE CONSUMER WAS DRIVING VEHICLE ON SIDE STREET, GLENWOOD AVE., AT NIGHT. FLAMES SHOT UP FROM WHERE WINDSHIELD WIPERS WERE LOCATED. FLAME LASTED A COUPLE SECONDS THEN WERE GONE. CONSUMER PULLED OVER, CONTACTED FIRE DEPARTMENT, AND HAD VEHICLE TOWED TO A DEALERSHIP. DEALER DON JENKINS FORD IN SUQUAY, NORTH CAROLINA. CONSUMER CONTACTED INSURANCE COMPANY AND THEY SAID IT WAS A DEFECT SO THEY WOULD NOT PAY. CONSUMER FOUND ON NHTSA WEBSITE THAT FORD OFFERED A WARRANTY ON THIS RECALL OF 10 YEARS FROM ORIGINAL DATE OF SALE OR 150,000 MILES. WHEN SHE CONTACTED FORD THEY TOLD HER THAT WARRANTY WAS ONLY 100,000 MILES AND NHTSA WEBSITE INFORMATION WAS INCORRECT. FORD WILL NOT FIX VEHICLE FOR CONSUMER.
NHTSA complaint #10129328 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
THE VEHICLE CAUGHT ON FIRE AFTER BEING PARKED FOR 2 MINUTES. THE LOCAL FIRE DEPARTMENT ARRIVED TO EXTINGUISH THE FIRE. THE FIRE MARSHALL INFORMED THE CONSUMER THAT THE CAUSE MIGHT HAVE BEEN AN ELECTRICAL SHORT. THE DEALER WAS NOT NOTIFIED AT THIS TIME. *AK *SC
NHTSA complaint #10119131 — an unverified report by a vehicle owner.