2018 Ford Ecosport other reported problems

UNKNOWN OR OTHER

Safety defect involves an extreme structural hazard caused by the improper execution and assembly of components under open Federal Safety Recall Campaign 23V905 (Ford Recall 23S64) on a 2018 Ford EcoSport.The vehicle previously underwent the authorized interim engine replacement mandated by Safety Recall 23S64. Following a recent diagnosis by certified technicians to investigate severe vehicle noise, it was discovered that all but one of the main front engine subframe (cradle) bolts are completely missing from the vehicle.The front subframe must be completely dropped and reinstalled to execute this specific recall's interim repair. The missing hardware is a direct result of critical structural fasteners being left loose or entirely uninstalled during the official recall service.As a direct consequence of the detached subframe shifting dynamically while driving, the vehicle has suffered severe structural and tire damage and tracking misalignment. The vehicle has been officially deemed entirely unroadworthy and unsafe to drive due to an imminent risk of structural collapse or catastrophic steering and control failure.The consumer is currently facing a refusal of accountability regarding this safety failure. The manufacturer's customer service division is classifying this severe hazard as a localized dealership workmanship dispute rather than a critical failure of federal safety recall integrity, leaving an unsafe, recalled vehicle unaddressed and grounding the consumer.

NHTSA complaint #11743321 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Shifting into and out of first gear causing the front end to slam down almost sending my daughter and myself threw the windshield. It clunks and slams into gears causing the car to buck, shaking when trying to start moving.

NHTSA complaint #11733203 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I was at stop light went to take my foot off brake to go when light was green car shut completely off. I quickly put hazard lights on then put car in park to restart car. Lucky car didn’t rear in me. Safety recall •Vehicle shuts off in traffic •Unsafe to drive •Loss of wages •No transportation provided •Second recall with long delay

NHTSA complaint #11727127 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Two dealers telling different thing to fix the recall on my car. The first dealer who did my interim repair did a replace long block engine. And the new dealer who about to do the final repair is saying that the engine failure now is not part of the recall.

NHTSA complaint #11692424 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

On Monday, [XXX] the ‘low engine oil pressure’ light came on in my car. It quickly turned off but then came back on and flickered off a second time. The third time it came on, it stayed on and my car slowed of its own accord before coming to a complete stop due to engine failure. I was on [XXX] (a major state highway with 65mph speed limits) on my way home from work. I was able to get over to the shoulder just milliseconds before the engine completely stopped working. Thankfully I was able to move over safely because I could’ve been hit by other motorists on the highway had my car come to a standstill in the middle of the lane. This issue has been confirmed by my local Ford dealer (Haldeman Ford Hamilton) to be related to the recall on the vehicle. Ford has been pushing back the availability for replacement parts for this recall for months. They still don’t have the parts available even though the recall notice was initially sent out in 2023. The dealership told me it could be 3-6 months before the parts are available to fix my car. I was told they had no loaner cars available for me because of all the other customers who are also having these issues with their Ford EcoSports and are currently using loaner cars. I was informed I’d have to wait 2-3 weeks for a loaner car to become available and in the meantime, I was responsible for finding my own transportation to/from work. Ford informed me they would not reimburse me for the cost of a ride-share service like uber nor would they reimburse me if I rented my own car as it had to be a Ford loaner vehicle. I also had to pay out of pocket for towing services to get my car towed off [XXX] and to the dealership. I have asked to be reimbursed for the towing services but Ford refuses to do so. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11660106 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Back up camera doesn't work or has a distorted screen

NHTSA complaint #11659184 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I had a recall for my 2018 Ford EcoSport vehicle. while driving my vehicle the car just lost power and stopped. I was in the middle of the road when this happened, I tried to make it to the side as best as i could. The car was not drivable so i had to call a tow truck. I did know there was a recall, but was never told what, nor that it could cause engine failiure and possibly a crash. My safety was put at risk, this car should have been placed on a STOP SALE as this could have been more serious. My engine had to be replace however; now the transmission and torque converter are bad, i feel this is due to the engine seizing up and it affected the transmission. I am told i have to pay for this to be fixed now, how is this even happening. I have driven this vehicle for 4 months out of 6. My engine light came on and then the care just stopped working, i had little to no warning. I don't even want this car now as i am scare more will go wrong with it. THIS SHOULD HAVE NOT BEEN SOLD WITHOUT THE RECALL OF AN ENGINE BEING FIXED FIRST. THIS COULD HAVE RESULTED IN A HORRIBLE ACCIDENT, THANK GOD IT DIDNT. PLEASE HELP!!!!!! I have no documents yet as I was told they would email them hours ago and still nothing. The only reason i knew about the STOP SALE, was the sales person stated that it should have had this on the vehicle and he is not sure why it didn't.

NHTSA complaint #11655002 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Ever since I purchased the vehicle, the screen that shows the system warnings and the speed that is right in front of the steering wheel goes out and turns completely dark and it will do this at weird moments. I haven’t noticed anything to cause this. I have replaced the battery and gone for an inspection and they can’t seem to figure out why it’s doing this other than the vehicle should be recalled. As this only happens every now and then but can be dangerous as if it goes out while driving home I supposed to know my speed or anything if I’m looking at the screen obviously I know that there is another speedometer on the right for speed, but either way it should not be happening. I am not sure if it would show if I went in for another inspection as I said it kind of does it on its own and at weird times. My safety is put at risk due to the fact that I cannot see what speed I’m going if that screen goes out other than looking at the speedometer that they give you in the car on the right side in front of the steering wheel. I wouldn’t be able to tell what kind of system warning I have because it pops up on that screen. There’s a lot of things that could happen where safety is concerned when that screen does go out. As I said before when I did go to a Ford dealership and got it inspected, they did notice that that happened but weren’t able to figure it out at the time and we were able to confirm it was not a battery issue as they did replace the battery in the vehicle. The vehicle has been inspected by a Ford dealership and again they could not figure out the reason and did not provide me with any answers other than it could be an electrical recall. There were no warning lamps or messages as that would be the screen that it would pop up on, and I can’t see it as it goes completely dark.

NHTSA complaint #11655041 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Today (March-25-2025) a light came on saying "LOW ENGINE OIL PRESSURE" when I was driving home from work. I pulled in the driveway and turned the car off, checked the oil and noticed it was completely full. I am still waiting on a recall for this vehicle since last year, and since my wife and I both work, and have kids to take care of, not having a vehicle is definitely a problem.

NHTSA complaint #11650635 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have been waiting on the recall to be fixed for almost 2 years now. I've contacted Ford more times than I can remember, and they don't do anything other than say it's not available yet. I have had to replace the transmission, had many small repairs thinking it was something other than the recall. (I've paid over 2.5k in repairs and 1k in Ubers out of pocket) has 49000 miles, and I do not feel safe driving it at all. I will go somewhere that's within 5 miles, so I know I won't be stuck too far or on the highway, so it is causing MANY inconveniences as well as money for Uber etc. It is paid off and I'm going crazy trying to get this fixed. This is absolutely ridiculous, and I'm beyond FED UP! I keep looking to find a car similar that is NOT a Ford, but they're all too expensive and I don't think it's right I have to pay for FORD'S mistake!

NHTSA complaint #11645354 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

1. The window intermittently and without warning will freeze, or decided not to go up or down. I'm assuming it's electrical, but do not know for sure. 2. I live in a city where I need to be able to have an operating window. It's not safe to have a window stuck open, as there are carjackings, robberies and various other safety hazards. 3. I first happened in 2018 or 2019 and I drove it to the closest dealership which is about 8 miles (city) from where I live. When I arrived to show the service person, it decided to start working again, so they didn't do an intake and sent me on my way. This happened 2 more times, where I started to make my way to have it looked at and it began working again. I've given up and do not have unlimited finances to have every glitch with this vehicle diagnosed. They charge just to look at it. 4. I don't know 5. There is no warning at all, or pattern to triggers. It happens anywhere between 12 and 24 times a year.

NHTSA complaint #11642848 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Component failure: LUG NUTS. Unable to remove the WHEEL because of SWOLLEN lug nuts. This is a massive safety issue.

NHTSA complaint #11625884 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have a new engine last 2022 cause of engine oil pump belt and now engine oil pressure come out and diagnosed with the same caused why I need to change my engine.and now it was on a recall I called dealership and they said they could just fix it by interim parts because the remedy parts will not come out by 1st quarter of 2025 and they didn’t offer me a free rental car or other option for me to go to work.Everytime I drive the car will stop or turned off by it’s own which I’m scared that might get me into accident.

NHTSA complaint #11618308 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

There is an open recall on my car ford my car is now inoperable and is sitting one a dealership lot where I have been told I have to wait months before they diagnose then I can get a loaner or rental though ford till they fix the vehicle. I have a job and a child it’s my only car I owe 19000 on a car that is poorly designed and I can’t get to work ford has offered no solutions but to try to find a mother dealer shop which again car is inoperable and all the other dealerships have said the same thing no loaner cars and extended wait to even diagnose the problem before this I tired to report issues with the vehicle and the blew me off till the car stopped running

NHTSA complaint #11615095 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

In about July of 2023 car stalled at the light , then eventually started. Upon arriving home I turned the car off then tried to restart it started in battery mode? I tried shutting it back off and the vehicle started rolling down the hill at about 3 mph and would not allow me to shift gears or steer the wheel. Brakes were not functioning. Once I reached the bottom of the hill I pulled the Emergency brake to stop the car. Car was towed to the Ofrd dealership and was in the shop for 2 weeks with them trying to determine what happened and what caused the failure. The dealer after 2 weeks said it was the computer system that needed to be reset. Which I found to be odd as it should not have taken that long if it was only the computer system. Fast forward to 2024 new recall on the vehicle, that sounds like what happen to my car in 2023 . Solution was supposed to be available in a few months and here we are in at the end of the year with no solution. I don't want to keep driving the vehicle with a chance it may stall on me without notice. There has yo be some kind of resolution as I would want a tragic accident to force a qui ker turn around.

NHTSA complaint #11613904 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Can't open the hood either the latch or the cord is broken. It's very dangerous to drive the car while the engine oil is due to change. The latch or the cord is very defective. Also, airbag has been staying on the dashboard for a long time.

NHTSA complaint #11610825 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

There’s no fix available per the manufacturer.

NHTSA complaint #11610362 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Brakes locked up. Been paying 11 months on my loan and the vehicle is in Texas while I live in Minnesota. Have had to buy another car and continue payments on my loan for this one though Ford will do nothing to resolve it.

NHTSA complaint #11607778 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I have a 2018 Ford EcoSport (Recall 23s64). I had asked the dealer about this recall during my last oil change that was apprx 1 month prior to breaking down. I was told I would contacted when the vehicle is ready to be brought in. I was out of town on [XXX] in CT when the dashboard warning indicated "Low Engine Oil Pressure." The car began to decelerate and I took the next exit in Wallingford Ct and called a Tow. There was no Ford Dealer in the area that would see me. My care was towed to Firestone where they diagnosed the issue as being related to the recall. I needed to get the car towed home, get a rental car, and hotel for one night because rental cars were not available until the next day. I have been in touch with Ford and the Ford Dealership. The information they are providing me is sketchy related to covering expenses related to these extenuating circumstances. I spoke with the Ford and Ford dealership about rental reimbursement 2 weeks ago. Only today was I advised that rental would only be reimbursed for Ford vehicles. I pushed back and asked for escalation at Ford. I would like clear and concise information from Ford and the Ford Dealer but they are not particularly forthcoming with information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11606986 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My vehicle is part of the recall 23S64/NHTSA 23V905. My vehicle became unusable as part of the recalled part failure in February 2024. I just received notification that the part will not be available until 2025. I have been in a rental car, Ford is paying for since February. I have tow fees and rental fees that have not been covered by Ford. I just want my vehicle back it has been 4 months and according to the newest recall from Ford the part will not be available until next year. This situation is being taken care of without charge but this is an unreasonable time for the repair to take place.

NHTSA complaint #11596900 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

While daughter was driving vehicle, the vehicle lost complete power. There is no drive power and almost put my daughter in an accident. We have taken the vehicle to where we purchased it from, and they advised it needed a new engine, after several months, we found out it was due to this engine recall on the ECO Sport and was told it had to be taken to a certified Ford dealer to handle the recall, since the recall superseded the warranty we purchased on the vehicle. It is now sitting at Bob Thomas Ford in Fort Wayne Indiana since February/March, and Ford is not taking responsibility for this. They only offered a rental vehicle on April 15th, which was 5 months into us not having the vehicle, because they have had nothing further on this recall and no parts. I have put in several claims with Ford asking for them to buy back the vehicle at what we owe, since we had to replace the car. Now, they are stating that parts are anticipated to be available 1st quarter of 2025. I am asking that Ford pay off the balance of the vehicle and buy it back. They cannot expect people to pay on a loan for a car when it is not drivable, for over a year.

NHTSA complaint #11596095 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Kept getting a message on the dash saying low oil pressure then the car just completely stopped on me and wouldn't start no longer

NHTSA complaint #11589670 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

As a result of the aforementioned recall, my car stalled in March 2024. The letter I got from Ford stated, word for word, “Ford has not issued instructions to stop driving your vehicle under this safety recall.” I feel they are responsible and should assist me with transportation. This has cause a huge hardship in my family.

NHTSA complaint #11587046 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I received recall letter Feb 2024 regarding engine oil pump drive belt may fracture and may result in brake failure and risk of crash. I have not driven my car since Feb 2024. I do not want to crash and kill myself & other people on the road. I have called my dealership where I bought the car new in 2018 (Skalnek Ford) and they have no info on when parts will be in and I called Ford 866-436-7332 and all I get is a recording. This is a serious problem! I am upset that I can not drive my car & have no idea when repair will be done. What can you do to solve this problem with Ford? I am afraid to drive my car for fear of my brakes failing and causing a crash that may kill me and possibly other people. I hope I filled out this form correctly. I had to put a date on when "incident happened" to finish filling out this form. I did not have an "incident". I have not driven my car since I got recall letter Feb 2024. That is the date I put for my "incident". I am hoping you can help me with this problem I have with Ford. Thank you

NHTSA complaint #11586290 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I purchased this car on [XXX] and the car ran good for two weeks. On [XXX] I drove the car from Fort Worth Tx to Houston which is roughly 290 miles. I got 30 mins to my destination and and the oil pressure light came on. I thought it was maybe because of the long drive so I pulled over at a Mcdonalds and let the car sit for about 15 mins. I turned the car back on and now both the oil pressure light and check engine light was on. I got back on the road but decided not to get back on the highway after about 5 mins of driving the car shut off at a light and would not cut back on. My family was stuck on side of the road for over 3 hours with the car in the middle of the street waiting for a tow truck. I had the car towed to my destination and called a mobile mechanic to come out the next morning to stated the timing chain or belt bad broken in the engine. I called the dealership and they were rude and would not allow me to speak to the owner. I called the bank and they said nothing could do. I called Ford and was informed of the recall but there was no parts available. I was told that the recall would not be fully in effect until the second quarter ; May or June. I am a [XXX] student working part time who saved up enough money for a down payment. Now I am on the hook for paying over $700 a month for insurance and a car I cannot drive. I am back to paying for daily ride shares. This was my first time buying a car and what a terrible experience it has been. I am stuck between ruining my credit or waiting on Ford to fix the problem. I filed a report to Ford and received a case #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11585596 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I was driving to work then my vehicle said I had low oil pressure but I was on a main road couldn't stop then my vehicle just died on me and pulled to side of the road

NHTSA complaint #11583957 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Stop in the middle of the road , loss power while I’m driving ,suddenly stop !

NHTSA complaint #11584167 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

In October 2023, my oil pump failed while on the freeway, resulting in total engine and turbo failure, severe emotional distress, and a substantial financial burden. I had to pay out of pocket to replace both components. In February 2024, the transmission failed on the freeway, increasing the financial burden already on my shoulders as Ford notified me they would not consider reimbursement for the money already spent on the engine and turbo replacement until 6-8 weeks after I file a report, and they will not allow me to file the reimbursement request until some point in April-June of this year. I drive for work and am now in an extremely difficult position due to the failure of multiple components resulting in serious mental, emotional, and financial duress. My safety was endangered in both cases as I was driving on the freeway in traffic. I do not believe a car less than 6 years old should have an engine, turbo, and transmission failure all just outside of the 5 year warranty within a few months of each other. I believe this violates the implied warranty of merchantability and presents a serious hazard for other owners of this make and model.

NHTSA complaint #11573492 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I was losing oil quickly. One Ford dealership said there was a leak in my engine. 2 other Ford dealerships couldn't find said leak. On [XXX] I was taking my car in for an oil change when about 8 miles out my brakes stopped working. Per Jennifer Wilkes at Ford this was the issue "Good afternoon, I had to submit a claim to replace the long block of the motor as well as the turbo assembly and the vacuum brake booster. They are all bad and need to be replaced. I submitted a claim today to Ford for the repairs with your extended warranty. I am holding for approval at this time Allan Vigil Ford Lincoln" Per this recall, I should not have been charged for this repair. This was all related to the recall and I was charged $200 after my warranty. Please refund me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11572713 — an unverified report by a vehicle owner.